| Address: Bangalore, Karnataka |
Hi,
The basic problem is,
My billing cycle is 6th to 6th of each month.
On the 3rd of march, 2011. i requested for a broadband connection shift from my old address to my current address. On 4th of march, my broadband was disconnected on my old address and i was waiting it to be transferred to my new address.
After 11th March, i started getting impatient and called airtel customer care to ask what is happening . I got no solid reply apart from we are working on it. From the 11th to 23rd of march, i must have called then every day to listen to the same reply. So on 23rd i finally decided to completely disconnect the connection.
I went abroad on 25th thinking that i will get a new connection when i come back.
But somewhere in April, i got a bill for the month of March. I never got the chance to use the broadband connection form 6th of march to 23rd because of the fault of airtel. I raised this question to [protected]@airtel.in explaining them what has happened. To my satisfaction, i was told that it will be taken care of. Offcourse i didnt pay the bill, why would i? you guys never provided the service. My company pays for my broadband connection, if i wanted to pay it wouldnt have been a big deal. But its wrong, why should i pay for a service which i never received?
But as soon as i came back to India on 3rd May, i started receiving calls regarding unpaid bill. It frustrated me to the core. So i again called up the customer care and then i was told something amazing. I was told that on 14th april i asked for the connection to be retained. I was not even in India, Why would i call from US just for this?
Anyways, I explained the issue and the person whom i spoke to said he will raise a ticket. But to my surprise i kept on getting calls. I tried to explain on the initial 20 or so calls that it wasnt my fault. But the calls kept coming.
Since last 5 months, i have received close to a 100 calls regarding this. But wait, here is the good stuff. A guy came to my house just for this. I explained this to him as well, in person. Again i was told it will be taken care of.
Here is what triggered me into launching this complaint, Today i found a letter in my letter bo saying legal notice from "SHIVA & RAWLEY" regarding unpaid bill. I was like what?
After being harassed for last 6 months, they want me to deal with this? I am very near to taking them to consumer court.
I have had enough of them. Fun enough, i am still using airtel broadband connection which i got within 4 days btw. I am very much thinking of disconnection it unless these guys come to their senses.
Aug 13, 2020
Complaint marked as Resolved 
In January, 2013, I got a call from their collection department informing me that an amount of Rs. 341/- each was pending on 2 numbers. I informed the person that I had already paid whatever was due and had requested them to disconnect the services. The agent requested me to pay this due amount and he would adjust it against my new numbers, which I did.
Now, since April, 2013, I have been receiving calls from Airtel's collection department asking me to pay dues against those 3 numbers and each caller gives me a different amount and they are not only rude but abusive, too. None of them is ready to understand the problem and all they have to say is that since you do not have a closure letter from our side, you will have to pay-up. An executive also visited my office and checked the receipts of the payments I had made in December, 2012 and informed me that they are fine. But the calls have not stopped. The frequency has increased, so has the rudeness of the callers.
I do not want to put my numbers on a public forum, but if required I have all the receipts to show.