Airtel Complaints & Reviews

after contacting customer care many times my internet connectivty on my c5 nokia is not working and on others mobile handsets its working, so also i checked my phone modem ,its working on other operators ,so i m frustrated from the service customer care help from 4 days,if any one wana query from me then contact me @[protected], my name is jagwinder singh.

Good Afternoon,

This is Anil Kaura, this is my 2nd compliant against Airtel Broadband services. This compliant is regarding my Airtel Broadband Modem which is not working from the past one month.

Now after completing a year my 'Broadband Modem' is not working. I have asked Airtel to proving me a ‘new modem’ or ‘Cancellation’ of connection. It seems that Airtel's rule is not to provide alternate modem at free of cost. It may be good strategy for Airtel to earn an income. But, in today's competitive scenario, I'm getting a better connection (wireless data card) which has a speed of 301mbps and at good cost.

I made several calls for cancellation of connection. The details of such specified below;

On 19th September, Reference No – 4335858, cancellations of services of Airtel Broadband to Mr. Rajesh (Customer Service Executive).
On 20th September I have received a call from Ms. Deepa (Backend Team member – Airtel Broadband Services) she said Airtel is ready to provide me an alternate modem.
Then I made following call for cancellation and also received few calls from Airtel for alternate modem.

On September 26th - Spoke to Ms. Vijay Lakshmi
On September 28th - Spoke to Mr. Shankar
On October 1st - Spoke to Mr. Nagendra
On October 5th - Spoke to Ms. Anu Chandralaga
On October 7th - I don't remember the name
On October 8th - Spoke to Ms. Sujitha
On October 13th - Spoke to Mr. Pavithran & Mani Shankar
On October 14th - Spoke to Mr. Jaya Kumar & Mr. Samuel
On October 17th - Spoke to Ms. Subha & Mr. Kapil

Please tell me how many more calls I need to make to disconnect Airtel Broadband and services. The connection is not working from one month starting from 17th September till now. Despite this, if I have been forced to pay any Bills, then, I have to take some serious steps against Airtel. I may have to sue Airtel for this inconvenience provided to me. All the executives of Airtel say that the process of disconnecting the connection is 7 days. Then why is it taking more than one month now?

Regards,
Anil Kaura
[protected]

Airtel Broadband Account No: 15861170
Airtel Landline No:[protected]

Hi I am Paramjeet Singh. My no is [protected].I am using airtel.But the big fat free store service is activated in my mobile from last month although I am not requested for it. When I contacted with customer care they are also doing nothing for this case. I want to deactivate this service because it cut my balance.So kindly solve this problem quickly.

Despite recharging my bangalore airtel prepaid mobile no. [protected] by Rs.18/- to avail free per day admissible local/national sms for a month, as per tariff chart of airtel supplied to recharge shop vendors, my prepaid a/c balance has been deducted for each of my smses sent. Itz nothing but clearcut cheating. Airtel must recredit my deducted amount forthwith otherwise I would prefer discontnuing my this no. -- b.p.sahu,bonafide customer, bangalore.

I raghav singhal
Existing customer of airtel since last 5 years
Is very dissatisfied with the service
My no has beein barred without my permission from 10:00 pm 16th oct 2011
Wthout any such request to the network company sent by me
I am unable to make international calls at the required time
And everything has come up at halt
Even complaint to airtel
The company has not taken any corrective action to rectify it
There systems are upgrading
N have asked me to wait till tomorow morning 10:00 am
I find this really annoying
N seek for the solution for the same
Assuring best cooperations all the time
Raghav Singhal
[protected]
My request refrence no. was : COGCL[protected]

Hello,
I have been submitted requested for mobile number portability alongwith proper documents since two weak but after having so much communications with airtel, finally they told me that call reduction facility is activated on my mobile. Therefore it is not possible for us to port you out. They are not deactivating this facility through customer care and IVR SMSs. This is my fourth attempt of portability. My cell number is [protected].

Dear Airtel Service Team,

Hi, I am Murugan Kasirajan from Kadambur, Tuticorin District having prepaid connection No.[protected] bought from Raju Cell Zone, Coimbatore. today I lost my mobile, i want to request the Airtel team to please BLOCK the Sim card.
Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). If any further process is there to issue the duplicate Sim card, pl. let me know.

Thanks & Best Regards,
Murugan Kasirajan
Mobile No.[protected]

I had a BSNL mobile post paid connection. suddenly i got a phone call from some airtel agent that they are offering 10% discount if i come to airtel through MNP. since i was not happy with BSNL service i decided to change to airtel. i submitted all papers to them. But suddenly on 13th oct 2011 (approx after 15 days) i found all my outgoing is suspended. I contacted 121, they told they can not do anything and to contact that airtel agent. I called them 2/3 times. They again wanted my PAN card xerox. I sent on the same day via email at around 4 pm. Next day, i went to the customer care at around 11 am , they called here and there and told me that my phone will be active by 3 pm. after 3 pm i again called up that agent and they told my phone will be active by night. today on 16th night also , my phone is in the same condition.
I understand that people are worthless because management is weak,no punishment for for harassing the customer. few information about those airtel agents -email- dlc.[protected]@gmail.com/ phone- [protected]./ nilanjan bose- .

now i have changed my no. so, it does not really matter wheather you restore my no or not. I have decided to go to consumer court. so, we will meet soon.
best of luck
Dr. Chinmoy Roy
[protected]

DEAR RAKESH,
RECENTLY A COMPLAINT WAS RAISED BY ME ON ''THE BIG FAT FREE STORE'' ON 02 OCT WHICH U SAID IT WAS RESOLVED....... FOR UR KIND NOTICE I WOULD LIKE TO INFORM U THAT THE PROBLEM IS NOT SOLVED AND THAT STUPID SERVICE IS STILL DEDUCTING MY MONEY......... PLZ DEACTIVATE THE SERVICE ON MY MOBILE NUMBER [protected] BECAUSE I ALMOST LOST 100 RUPEES FROM THE DAY IT WAS ACTIVATED AND IM UNHAPPY WITH THE CUSTOMER SERVICE...............

sir
my number [protected]
sir i had lost my mobile on the way journey on 3 oct 2011 morning. so for that i had lodge complaint to customer care at 11.15 am to lock the
sim and they assured me to lock the sim within an hour of no outgoing and incoming at that time i had 200+ balance. because of good network and urgency in my job i had decided to continued with same no by purchasing duplicate sim at your customer outlet. but at 9 oct after my duplicate
sim activation i had checked my balance their is only a Rs10 in my account. so for i had talked to your customer care they told me that you had
set a hello tunes service for 165days on 3 oct 20ll at 2.45 pm. so for that i want to know this how come it possible if i had called for sim lock at the same day then how they set hello tunes service without my permission. your customer executive had done fraud with my account balance.
so i want my balance back.

Airtel Customer Care Centre, Race course, Baroda not giving acknowledgement of my application duly signed by Airtel Customer Care Persons.
Not having any written/printed Board in Office of Airtel controller's office and phone no.

I have taken an Airtel SIM having the No.[protected]. I have been using the SIM more than a year. The validity period expired on 15.10.2011. While I made attempt to revalidate the SIM with charging fees of Rs.47/- through local dealers it is not being activated. Dealers enquiry to Customer Service and my enquiry through 198 has not evoked any response. The customer care office seems to be headed by irresponsible persons.

Dear Rakesh Ranga(Airtel Customer Service Team)/Team

Thanks for response and find the attached mail send by your team after a big investigation.

Please educate your team to provide valid information for the customer in prior to avoid such confusions.

As i Experienced,

First when i contacted your team they informed to submit the document and it will be activated within 48 Hrs.

Second time when i contacted to your team through mail, there was no response (Please dont provide any mail in your portal, because they are not responding).

Third time when i contacted your team through my friends influence, they informed that this number is ready for next cycle allocation and i can retain the same number with postpaid connection.

Finally when i registered in customer complaint, then i got this mail ID ([protected]@in.airtel.com) through which i got the conformation that the number will not be ACTIVATED.

So i concluded not to use AIRTEL - BHARTI service for any more to avoid such confusions.

Request you to not to activate my number as i dont want to use the service which will disconnect in a while which was used nearly more than 5 years and i have not seen such a disconnection from other service providers.

Regards,
Senthil Kumar G
[protected]/[protected]

DEAR SIR

I PURCHASED AIRTEL DIGITAL TV SETUP BOX LAST YEAR SEPTEMBER MONTH (SEP' 2010), NOW SUDDENLY THE POWER IS OFF, I MADE A COMPLAINT TO CUSTOMER CARE, THEY SENT A ENGINEER FOR SERVICE, HE SAID THE SETUP BOX IS GONE, AND I HAVE TO PURCHASE A NEW ONE, I ASKED HIM THE ONE I AM HAVING IS EXACTLY 12 MONTHS OLD, WHY SHOULD I NEED TO PURCHASE A NEW ONE BUT HE IS NOT IN A POSITION TO ANSWER, HE SAID THE COMPANY RULES WERE LIKE THAT, AND EVEN THOUGH I AM PURCHASING A NEW ONE IT WILL NOT COME UNDER WARRANTY, I DON'T UNDERSTAND, FIRST THEY SHOULD GIVE ME A REPLACEMENT OF SETUP BOX, BUT THEY INSISTING ME TO PURCHASE A NEW ONE, WHICH WILL NOT COME UNDER WARRANTY

I ASKED THE CUSTOMER CARE TO GIVE THE AIRTEL NODAL OFFICER NUMBER, BUT THEY PUT MY CALL ON HOLD FOR MORE THAN 15-20 MINUTES , FOR EVERY TIME TO CONTACT THE CUSTOMER CARE IT GOING INTO THE AUTO ANSWER OPTION AND FINALLY AFTER 15 MINUTES ITS GET DISCONNECTED.

I AM PLANNING TO SURRENDER THE SETUP BOX

THANKS
KUMAR
[protected]

To,
Respected sir ,
My name is Alpesh Tomar from ahmedabad i am using airtel sim card since last near by last 7 month .I am the regular cutomer of airtel
but i am not happy the service of airtel . Because the company is deducting unnessecary balance from my accoun . On 14/10/2011 at near by 11 pm
i just made a call to my friend and after disconnecting the call what i have seen that company had deducted 20 rs from account . I got the message that your caller tune service is started but i never told them to start all these bull .When i called the custumer care one of the person recive the call and told think to him .After that he told i cat refund your balance .Then i told ok no problem dont refund the balance but just transfer the call to
your manager or supervisor , so what the answer i got from that gay the supervisor is on in office i will not transfer the call .After doing so many argument at last that gay has transfer the call .He transfer me to someone to the person whose name was lokesh chaudhary again i explain whole
think to him .These gay is saying that after all conversatoin that you not get balance back and he is also not giving any satisfactory answer to me . After all these thinks i have also made the complane for think and that extra deduction of my balance of my call charges . My airtel to airtel call charges are 10 paise per minite and other mobile 60 paise per minite . On 14/10/2011 at evening at the time of near by 7 pm i call on my one of my friends number who is using airtel only and i have talk to her for 3.17 minites according to that company have to deduct 40 paise but they have deducted 90 paise, and after that i asked that according to what you have deducted these charges ,then what did they answer we dont have any detail of your call charges what is going with my number and also gave me someone personal mobile number and told that talk to her in morning. why should will call any personly? .And these is not first time they had done several times all these thinks but because i am not getting time that why dont done the complane . so now i want answer for all these thinks .i hope that i will get the positive support from your side ....My contact no is [protected] you can reach me any time on these no and my email id is [protected]@gmail.com .Hope that you will also not going to demotivate me .......
thank you
alpesh tomar

Dear sir/ mem
I am AZAD KHAN PATHAN. I want to convert in prepaid from my post paid No.- [protected]. but no responce from your airtel store . they says if you want convert in prepaid this number that is impossible. you can PORT other company after pay our dues but we cant prepaid because according our company rules we cant prepaid this number before 6 months using by you.
I want to go with Airtel but my minimum use on this number so please convert my post paid no.[protected] in prepaid.

Thanks & regards
Azad Khan Pathan
Mob- [protected]

sir/madam
i was a postpaid customer of airtel for almost six years continuously and i always believed that there is no match for its customer care in india, but when i wanted to come back to airtel after a gap of two years i met with such cold response from ur staff that i decided not go for it,this is an incident o[censored]r customer care centre in old gajuwak, visakhapatnam, AP, on NH of 10 oct 11 at around 1845 hrs, i asked for plans and rate of modem and related things but he behaved in such a manner that he did not want me to become his customer,he was busy with other work , there was not even single customer for him to deal with, this incident has left me heart broken as i had wonderful six years with airtel
warm regards
A Jamwal

My name is satish and i have a buyed a airtel prepaid sim card on 13/10/2011on 8:00pm
at ameerpet.My simcard number is[protected] and simcard mobile number is [protected].Till now my sim card is not activated and they r not giving response.


satish
[protected]

People from Airtel Legal Department call on my number and ask to make the payment for a number, which I have no concern with. i am not an airtel customer. Inspite of repeated conversations saying that I am not or I have not used that number i have no concern with that person, the ladies from the said department talk very rudely and ask me why am I not paying that, you have to reminder that person for pay the bill. see one thing i am not working in your department and its not my work to collect the payment or given reminder. you get the salary for that so you have to do that work. How and why can they compel me to pay some other's payment? When enquired they say that the person who has taken that sim has mentioned my number as his relative. I want to take legal action against these people. And they should learn to behave properly.

In month of June, I requested airtel to installed Wi Fi instead of basic Modem ( installed since inception in 2005). on 19th June, Wi Fi was installed by paying Rs. 1499/- vide inv no 21354 , dated 19/06/11 as communicated to me. on 2nd of Aug ' i lodged complain vide ref no 1698422 since Wi Fi was not responding, on 3rd of Aug. enginner came and recommended to replace the Wi Fi. I again spoke to customer care of Airtel to replace the WiFi but they refused to replace this Wi Fi saying that it is more than one year old. I gave they invoice refernce as well but they suggested to visit manufacture for its warranty. I called universal Telecome & traders for repair/replace the defect Wi Fi. The dealer refuse to entertain this since this Wi Fi was purchased through Air Tel. They agian i registered the compalin through ref no 5538108,5618772 dated 12th Oct & 13th Oct.

But no one from airtel came up atted this complain so far. I have not been able to use internet from Aug'11.
Rgds
Ajit