Airtel Complaints & Reviews

Hi my name is raghav and i wanted you let u know i am really fedup. My 10gb internet pack does nott seem to be working. On this no i was using the 4gb plan and it was working fine. The data got used up so i went ahead And activated the 10gb pack. It was working fine until i retarted the phone. It only connected once. it seems like the phone is sending out requests to connect and not getting anything back.

Why im so frustrated is that this is the second time this has happend to me. I added the 10gb pack on anther no. It seemes to work fine at first but when i turned the phone off tuned it back on it stopped working. I spent hours on the phone and emailing u guys but i got no response back after u said u were gonna work on...

One thing have a noticed is that thw connection only works once every 24 hrs. I would deffenatly like this problem to be solved. Please push this forward to your it guys. I was thinking of getting 10 postpaid plans for my buisness with u guys and now i might have to reconsider if this problem continues. Please give me a call on this number [protected] or my other phone [protected]. I feel like its a system problem and not my phone or settings or my location because it seem to be working fine on the 4gb plan for 750.

I live in delhi ncr area.. Narina vihar.(this problem is still there no matter where i am even in a difrent state. )i have a galaxy s2.
[protected] is phone number

Dear sir,
Iam user of airtel gsm prepaid and ihave take a call cutter plan for airtel to airtel on 3 sep i have recive confermation msg but after reacharge the plan my call rate not reduce and charge at as roming plan iam call to custmer care for compalin this ,but custmer care cut the call and barred my services today on 11 oct i will try agin to call 198 for complaint three times 2 times same they are cut the call n third time custmer care tell me u r in romaing so thats why your plan not woked but that time iam not in roming at that time iam in home location MODINAGAR DIST. GHAZIABAD and its not in roming resion come in UP WEST and its area lead by Meerut circle. The same problem i have faced on 2 times on before 3 sep on night plan in diffrent location (BAREILLY). Please take some resionable action against him.

With regards
Ravikant
MB NO - [protected] (airtel)
Alternative no -[protected] (airtel)
Email Id - [protected]@gmail.com

I A.MURALIKRISHNA TAKEN NEW POSTPAID CONNECTION AT WARANGAL IN AMMA ENTERPRISES (AIRTEL EXCLUSVE OUTLET) NEAR GOPALASWAMY TEMPLE AT WARANGAL 2 MONTHS BACK HAVING MOBILE NUMBER =[protected], BUT SERVICE AT WARANGAL THEY ARE NOT DOING PROPERLY AND FREQUENTLY DISCONNECTING MOBILE INCOMING AND OUTGOING IN THIS MEANWHILE I HAVE BEEN TO AMMA ENTERPRISES AT WARANGAL I HAVE MADE A REQUEST FOR GIVING MY RECONNECTION AND I ENQUIRED ABOUT MY DISCONNECTION OF MY MOBILE CONNECTION .I CAME TO KNOW THAT PEOPLE WHO ARE WORKING AT AMMA ENTERPRISES THEY HAVE NOT SEND MY ID PROOF IN TIME AND THEY HAVE WRITTEN MY DOOR NO WRONG AND THEY HAVE NOT SEND MY ID PROOFS IN TIME TO THE HEAD OFFICE FOR THIS REASON I HAVE SUFFERED A LOT BEACAUSE IAM WORKING AS MEDICAL SERVICES WHICH COMES UNDER EMERGENCY SERVICE AND I HAVE TO GIVE DAY TO DAY REPORT AND MY MOVEMENT AT AT COMPANY FREQUENTLY
BECAUSE OF SEVERAL TIMES DISCONNECTION OF MY MOBILE ITS VERY INJUSTICE AND IT IS CAUSING ME A PROBLEM IN MY DAY TO DAY WORKING SO PLEASE SOLVE MY PROBLEM AS EARLY AS POSSIBLE,OTHERWISE I WILL LODGE A CASE AGNAIST AIRTEL SERVICES BECAUSE IAM A CUSTOMER IN AIRTEL AND I HAVE PAYED MY POSTPAID BILL IN TIME BUT THERE IS NO PROPER SERVICE AND PROPER RESPONSE PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE TO GIVE CONNECTION IMMEDIATELY.

Hi,
Airtel charged me RS 50 for ordering TETRIS Refresh game through prepaid mobile.
I called MBIZ Support team to know the unlocking code but they asked me to provide a transaction date. So Today I called Airtel customer care (Megha) to know transaction date but they are not providing me these details. They are charging me RS 50 to provide me this information. I am not happy with their services.

Thanks,
Anand
[protected]

Dear sir
My bill payment is done by online through https://ebpp.airtelworld.com/ using citibank dabit card getway, Amount is deducted from my account but bill payment is not updated . My airtel no.[protected] and [protected] on which i have done payment.

I was purchased on Airtel sim card before eight days.
Number is working and every thing is ok but suddenly my all incoming calls and out going calls and temporary out of service.
I spoke with Airtel customer care he said due to incomplete documents you number is disconnected but i have provided all and well documents
valid driving card & Pan card
After that i visited to Airtel gallery and customer care executive said you have resubmit your documents at you brought sim we are not accepting here this document here other wise you have to leave this number.
I already forwarded my this number to all my contacts and how i can leave this number and am not able to go sim card dealer
My number is [protected]

Hi,

As on 6 Apr 2011, I purchased a New Nokia Mobile Handset (C1-01), which was lost on 10 Oct 2011. I do went to nearby Police Station (Soura, Srinagar) and register a Case (Serial Number = 903) against a Lost mobile Phone.. I do carry a Original Bill which Reflects My Name & IMEI Number of Mobile Phone.
I sincerely request you to please Trace the Mobile Phone so that It should Not get misused by someone.. Moreover I request you to sent it back to me as I am the Owner of Set..
I have attached both Sale Letter & Mobile Missing Form (Police Complaint)..Once again I request you to Take all necessary actions immediately so that my mobile phone is not misused and should reach to me as soon as possible..

Please let mew know if you need any assistance..


Thanks & Regards,

Manzoor Ahmad Khan
Mobile Handset: Nokia C1-01 W. Grey
IMEI Number: [protected]
Service Provider: Airtel
Mobile Number: [protected]
Address: Nalabal, Nowshera Srinagar.
Date, When Mobile was lost: 10 Oct 2011
Time, when mobile was lost: 10:15 hrs

This Complaint Is Regarding The Airtel Outlet Showroom In Mosque Road. Many Customers Including Me Are Facing Problem For Paying Bill Amount. They Say Pay By Card Sometimes Pay By Cash Sometimes. Both Option Is Supposed To Be Available For Paying Bill. Inspite Of Droping into The Same Showroom For So Many Times They Had Technical Problems To Refuse Bill Money. For The Mistake On Their Part They Ask Us To Pay Penalty Amount. Their Systems Do Not Work Most Of The Time. This Kind Of Inconvenience Is Caused Most Of the Times. This Problem Persists From More Than 6 Months. Every Now And Then It Happens. And Menu Options In Airtel Customer Care Is So Tricky It Forbits Any Customer To Speak To A Customer Care Executive. They Previously Had Options To Speak. Now Many Unwanted Menu Options Is Available Which Never Helps Customer To Speak To A Customer Care Executive.

Very Bad & Intolerant Service.

Dear Sir,

I just check in your website www.airtel.in dt 10th Oct 2011 that my bill just generated and show bill generation date is 03.10.11 (Bill generated today, i.e. 10.10.11) and current outstanding is Rs. 1186.53/-, I want to know detail itemized bill in my email [protected]@gmail.com at your earliest as I am not sure when my paper bill shall come in my address. If found suitable clarification from your end then only I make payment unless I surrender my connection without paid any amount. I am sure that your calculation of bill is not correct in my case, so please check it and reply me soon and please inform me the procedure of convert it to prepaid as my experience of postpaid is very poor.

Account Number [protected] airtel Number [protected]
Customer Name Mr Suman Bhar
Current Outstanding Rs. 1186.53
Last Bill Date 03/10/2011
Last Bill Amount Rs. 1238.12
Last Bill Due date 21/10/2011
Last Payment Rs. 1411.72
Next Bill Date 03/11/2011
Deposit Amount Rs. 300.0
Standing Instruction (Credit Card) / ECS No




UNBILLED USAGE

[protected][protected][protected][protected]

Unbilled Usage from 02/10/2011 to 08/10/2011



Unbilled Amount(Rs.) From Date To Date
30.10 02/10/2011 08/10/2011

* This is your approximate unbilled usage as on 08/10/2011. Please note this amount doesn't include monthly rents / roaming usage / discounts.Actual amount will reflect in the next bill.


I am sure that if my billed amount is Rs. 200-400/- it will fine, as in my calculation:-
a) Rental Rs. 99/- for 03-09-11 to 26-09-11
b) Rental Rs. 149/- for 27-09-11 to 03-10-11
c) Rental Rs. 99/- for SMS pack from 03-09-11 to 25-09-11
d)If any additional call charges < 50Rs.
e) Taxes extra
I don't send any random SMS after deactivation of 99Rs. sms pack after 25th Sep as per TRAI guidelines and don't use any Value added service (Hello Tunes etc) or Roaming etc in this month that should be chargable.

Hope I clarify from my end for address complaint suitably. Further, I discussed with my family lawyer and go to Consumer Forum soon if you don't reversed false bill for this month and don't pay any single paisa to AIRTEL, mind it. You are hereby requested to re-calculate my bill at your earliest within 2 days from the receipt of this letter and send details customized bill and corrected/revised in my email [protected]@gmail.com (You may stop paper bill in next month onwards from your end, if required) unless I shall make complaint to Consumer forum against you for redressel.
Wishing your needful action and quick reply.

From:
Suman Bhar
9/6, Rajendra Nath Roy Chowdhury Lane,
Kolkata-700036
M-[protected]
Ph[protected]
10-10-11

sir,
i am user of airtel post paid from aug 2011. My no. is [protected]. My last unbilled amount as given by airtel is Rs6749 which in any case is not possible. I enquired regarding that with your customer care executive. He told me that its because o[censored]sage of internet on mobile , but i had activated Rs149 (2GB) plan on my no. on 2nd of october, which was deactivated by yourself on 3rd of october without any intimation to me and instead of that you activated Rs98(1GB) plan on my account . When I later came to knew about the 1GB plan i made a complaint regarding that on service request no. 39918568 , but deactivated both the plans and counted my internet usage at 10paisa/10kb , Which means for nearly 780 MB you charged me Rs7800 . This 780MB should come under my Rs149 plan.
My bill should accomodate only the following things : 1) monthly rental
2) call charges
3) Rs149 GPRS plan
4) taxes on the above amount
I had a made a complaint against this on service request no. 40021372. I hope suitable action we will taken by you and i will get my revised unbilled amount based on the above for transactions.

WORST CUSTOMER CARE AT AIRTEL, MALAKPET BRANCH IN HYDERABAD, ANDHRA PRADESH AND WORST AIRTEL SERVICES! MY SIM GOT UNREGISTERED ON 26TH SEPTEMBER AND I WAS ASKED TO SUBMIT MY DOCUMENTS AGAIN AT THE NEAREST OFFICE SO I DID SUBMIT ALL THE VALID DOCUMENTS ON 1ST OCTOBER. I WAS TOLD BY THE EXECUTIVES THAT MY SIM WILL BE ACTIVATED WITHIN 4 DAYS. I WAITED FOR 4 DAYS BUT THERE WAS NO USE.THEN I ENQUIRED ABOUT THE DELAY AND I GOT THE REPLY THAT IT WILL TAKE TWO MORE DAYS AS THE TECHNICIANS WONT WORK ON SATURDAYS! SO I WAITED TILL 6TH OCTOBER AND WENT TO OFFICE TO FIND OUT ON 7TH AS STILL MY NUMBER WAS NOT ACTIVATED. THEN THE EXECUTIVE INFORMED ME THAT THERE WAS SOME MISTAKE SO THEY LODGED A COMPLAIN AGAINST MY NUMBER AND I WILL BE GETTING BACK MY NUMBER WITHIN 24 HOURS. I BELIEVED THEM AGAIN AND WAITED FOR TWO DAYS THAT IS 8TH AND 9TH OF OCTOBER. BUT AGAIN, NO USE! EVEN TODAY THAT IS 10TH OCTOBER AGAIN I WENT TO THE AIRTEL OFFICE AND QUESTIONED ABOUT MY NUMBER, STILL THEY HAVE NO ANSWER AND STILL MY SIM IS UNREGISTERED.

Hi, I have a 3G Data card from Airtel with number [protected]. The tariff plan on the data card was 675 and later upgraded to 899 plan. For the month of September, I have received a bill with charges for 675 and 899 plan with total amount of 1783 rupees. When contacted Airtel team, the floor manager accepted the mistake and asked me to make the payment of 991/- only and mentioned that the issue will be fixed on October 7 ( prior to the due date of October 9). Another issue was, the card stopped working for more than a week and even after the payment of 991/- airtel could not fix the issue. Continuous calls to customer care and communication with their floor manager yeilded no result. I have escalated the issue to as per the escalation matrix I have (mailed to Sanjiv Verma & Sunil Karala) and there was no response from them as well. Every time, I have only assurance that, the issue will be resolved soon and they will call back in 4 hours etc.. it is also important to highlight that, to get a floor manager, approximate time is 30 minutes. This is the second consequetive month I am having the issue and it is unfortunate that, Airtel is interested more in collecting money than giving the service to customer. Airtel has one of the worst website a enterprise can have.. horrible slow and most of the time, it won't work at all to register a complaint.

If any of you need any additional inputs, please call me on +91 [protected] or mail me at [protected]@rediffmail.com

I'm Really in PAIN with AIRTEL TELEMEDIA SERVICES:
From the last 50 days I'm asking these guys to shift my address but every-time they are asking 3 more days,even they are not giving confirmation! although each time they are promising for URGENT PRIORITY! but no response!!! This AIRTEL is really most non-cooperative telemedia service I've ever used.

Now I'm Asking for discontinuation with AIRTEL but again No reply! Really ridiculous!!

My Mail communication:

Sir,

PLEASE CONFIRM MY DISCONNECTION REQUEST! I Can't bear anymore PAIN from your Team! and please STOP BILLING FROM THE DAY I'VE STOPPED USING SERVICES i.e. approximately from 03.09.2011.

Its more than one month and now I've taken other service and its working fine. Thanks for NON-COOPERATION!
--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


[protected] Forwarded message[protected]
From: ashutosh pandey <ashutosh.c.[protected]@gmail.com>
Date: 5 October 2011 15:20
Subject: 0120)_[protected] Fwd: DISCONNECTION REQUEST!!! Re: FWD: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI CONNECTION! [protected] [|BAL|Qrc[protected]|]
To: nodal.[protected]@airtel.in, [protected]@airtel.in


Sir,

PLEASE CONFIRM MY DISCONNECTION REQUEST! I Can't bear anymore PAIN from your Team! and please STOP BILLING FROM THE DAY I'VE STOPPED USING SERVICES i.e. approximately from 03.09.2011.

Its more than one month and now I've taken other service and its working fine. Thanks for NON-COOPERATION!

--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


[protected] Forwarded message[protected]
From: ashutosh pandey <ashutosh.c.[protected]@gmail.com>
Date: 3 October 2011 12:22
Subject: DISCONNECTION REQUEST!!! Re: FWD: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI CONNECTION! [protected] [|BAL|Qrc[protected]|]
To: nodal.[protected]@airtel.in, [protected]@airtel.in


Dear Sanjay,

4 days back A Lady executive from you Cancellation Department Made me a call and Asked me to wait for 24 hrs and now its 4X24 hrs. AS I'M NOT USING AIRTEL TELEMEDIA SERVICES FROM LAST ONE MONTH. I'm just wondered that how AIRTEL DTH Guys can locate my address & Fix my DTH within 3 hrs and WHY YOU GUYS are taking so long time?

This is Really Enough, Today I've Talked to another Service provider and they will fix their setup. So Please I DON'T WANT TO REMAIN WITH AIRTEL ANYMORE.
Sorry for my Mails and Thanks for you Poor Service. Please CLOSE my account with deducting my Last month Not Usage.

As I've already told you multiple times that because o[censored]navailability of TIME I'm not filing any case against you in Consumer Forum but when i'll get it I'll definitely do this.

--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

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On 2 October 2011 11:14, <nodal.[protected]@airtel.in> wrote:

Dear Mr. Pandey,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email to our nodal office on 26/09/2011 regarding shifting for your airtel account number 15316566.

Please accept our sincere apologies for delay in responding to your email and for the inconvenience you might have faced due to above mentioned concern.

We would like to inform you that your concern regarding shifting has been registered with the reference number 3407510 and the same will be resolved shortly.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.

Assuring you the best of services.


Warm Regards,
Sanjay

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=04 4 F[protected]F91C66A7D4345EA9ED2F5C9F2ABDDE2060A2E32567A9EA295ABFC5CB3257B5D53A5D...⇄



[protected]Original Message[protected]
From: ashutosh.c.[protected]@gmail.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 26/09/2011 12:59:55 PM
Subject: Fwd: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI CONNECTION! [protected] [|BAL|Qrc[protected]|]

Can you do sothing in this regard!!!

Ref: Below Mentioned Mails:


--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


[protected] Forwarded message[protected]
From: ashutosh pandey
Date: 26 September 2011 12:54
Subject: Re: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI
CONNECTION! [protected] [|BAL|Qrc[protected]|]
To: [protected]@airtel.in


Sir,

Please disconnect my AIRTEL services as i Can't pay unnecessarily as I'm not
using your poor services from last Month and I'm paying Unnecessarily!


Thanks for your such a delay response with old customers!


--

With Regards
Ashutosh C. Pandey
[IMAGE]

A Scientific Society of MCIT | Govt. of India

EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in


NOTE:Please consider the environment before printing this e-mail notice


On 23 September 2011 21:09, <[protected]@airtel.in> wrote:
Dear Customer,

Ref: Email dated[protected], concern regarding delay in shifting for your
airtel number [protected].

Thank you for writing to airtel.

We regret the delay in processing your request. However, your Service Request
No. 3407510 is under process on priority. We assure that your request would be
resolved at the earliest.

Please do write in for any further assistance.


warm regards
SuneelKumar P G
customer care executive
bharti airtel limited .

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0D
F729F395ABCDD395DB6DD286992F11C67ABEA1053FD51B2D53F5DAEEF107093F1137796FA 5 7 1
4 B71&refno=Qrc[protected]



[protected]Original Message[protected]
From: ashutosh.c.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 23/09/2011 03:46:40 PM
Subject: Re: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI
CONNECTION! [protected] [|BAL|Qrc[protected]|]

Dear Bibhu Prakash Rout,

its about to Month when i submitted my request!and till date no response. once
a guy(Babloo: mob no: [protected]) called from your back-end team and he said
that he does not provide service in greater noida. This issue is really not
tolerable! why you guys are not making me clear that you will provide the
service or not. or simply i'll disconnect (as i've already disconnected from 20
days) this service.

because of time constraints i'm unable to make you calls and as i've already
made calls to you call centre multiple times! simply tell me why this blocker
as I'm going to file this PAIN in Consumer Forum for Greater Noida Airtel
Users.





With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


On 12 September 2011 17:43, <[protected]@airtel.in> wrote:
Dear Customer,
<br

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi I have applied for the new connection of the Airtel Land Line service on 29th Sec 2011 but till now its not activated. I have provided all the document and Rs 500 to the Sales executive of Airtel on the same day but now his number is continually switched off. when i am contacting to Airtel customer care each and every time i am getting 24 to 48 hr of time commitment. today is 11th of Oct but still not activated. even i visited the Airtel outlet of Laxmi Nagar but are not ready help me out. i am in big trouble. Can any one help me out. My CEF no - 2798332.

Contact Number - [protected]

Respected Sir,
I experienced the weirdest of incidents today.
Timed around 18:30 hours IST, My mobile was working fine as I attended calls from my friends.
Cellphone number : [protected]
An hour past this, however, when my brother tried contacting me, the operator issued a notice, saying 'Out of coverage area'.
Thereafter..I noticed that I could no longer message using the phone.
Did try to change and reset my SMS settings, but in vain.
On reaching home, I tried dialling my phone through the landline, again, in vain.
However, when I made a call using my phone--Surprise of surprises! The ID showed another number altogether!
Tried calling my friends who said they received my calls from another completely different number!
Did contact AIRTEL CUSTOMER CARE, who asked me to contact the nearest Gallery. At 22:30 hours? Meaningless.
This comes as a HUGE SHOCKER, being mismanaged by Airtel.
I want my cellphone number back!
What do I do?


Aiswaria Nair
([protected])

Dear Sir,

I have purchased an Airtel DTH set top box HD from airtel coustomer care helpline directly on 24th Sep 2011. the payment was collected immediately but the product delivery and installation was done only after 5 days i.e on 29th Sep 2011 that too after lot of followup. On enquring about the product from them they had confirmed that there will be HD picture quality and sound where as once the system was installed i noticed that in HD channels sound output is very poor and they same cannot be increased, on callingthe coustomer helpline i was told that there is a problem in hd channels for sound output and the same cannot be reparied or corrected.

my plea is that by false advertising they have sold the product to us and i want to return the product as they cannot support the service also they donot have any email where i can lodge my complaint in writing where as the helpline number peope are not registring the complaint.

pleasse help me.

RGDS

Abhishek Bansal
[protected]

I have purchase new connection using online payment option dated 8.10.2011 having customer ID [protected]. The quality of Picture is very very poor. All channel are giving distorted pictures ( Distortion & Little Boxes and snow )
I am using sony LCD TV 32BX320. I called service engineer so many times and also file a complaint at 12150 having complaint no.[protected] But no body visited my place . I called dealer, he told me that you have purchased though online, we will not give you service. Our duty is just to install the dish, Jahan se aapne purchase ki hai complaint bhi wahin karo. Today is 9.10.2011, second day, I called customer care for refund, they are not ready. Know what to do.

My request is airtel that I need refund of my payment as quality of you dish is not good or up to the mark.

kamal kant
[protected]

Hello to all



Dear mr pandey



We are your customer and holding 02 mobile no: [protected] & mob no : [protected]



We made all payment on time, again we are receiving call that there is a due of Rs700/- since last year march 2010 on [protected] & due of Rs900/- on [protected]



But customer care is unable to provide details for the same.



Mr pandey if customer care is unable to provide the same then is seems a dictator ship. Pay what ever we demand or else we barred your calls.



We made the same payment as demanded by your customer care ms menu.



We again request you to kindly confirm all invoices and payment received in last 02 years in ledger format of both the numbers.



We are waiting for you response till Tuesday, kindly send it to avoid all legal formalities. We can sit and sort out our end also. If you can provide the same as we demanded to sort out payment issue.



Kindly send us no dues certificate up to Oct 2011.







Director/Pradeep Gupta

Law Travels ( R )

Shop no -23,Lehna Singh Market, Near Hansraj college,

( North Campus ), Malka Ganj, Delhi - 110007.

Ph:[protected]

Fax:[protected]

Mob: +91 [protected]

email: [protected]@lawtravels.com, web: lawtravels.com

My Experience with Airtel Customer Care at this rate I don't think any customer issues will get resolved

My 1st Email to Airtel Customer Care

----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com ;
Sent: Saturday, October 08, 2011 8:46 PM
Subject: MNP from BSNL to Airtel for No. [protected]

Dear Sir,

I have submitted MNP from BSNL to Airtel for No. [protected] which is in the Name of Subramanian.P (My Father) on Wednesday 21st September 2011, I had submitted the following forms and documents to AIRTEL Nehru Circle Kumara Park Bangalore

1) MNP Request Form signed by Subramanian.P
2) Prepaid Enrolment form signed by Subramanian.P
3) PAN Card Copy as Identity Proof of Subramanian.P
4) BSNL Landline Bill Copy as Address Proof of Subramanian.P

The above mentioned No. [protected] was successfully ported to Airtel and activated on 3rd October 2011

On 7th and 8th October 2011 received SMS from AIRTEL asking me to resubmit all the documents or else outgoing calls would be restricted in 48 hours

Would like to know what happened to the Forms and Documents already submitted on Wednesday 21st September 2011 at AIRTEL Nehru Circle Kumara Park Bangalore

I spoke to Airtel customer care and the outlet AIRTEL Nehru Circle Kumara Park Bangalore and received unsatisfactory answer they repeatedly asked me to submit the Forms and Document again

Negligence of some people at Airtel is causing pain to customers like us

I have again resubmitted all the following forms and documents at Airtel outlet Dr.Rajkumar Road Bangalore on Saturday 8th October 2011

1) MNP Request Form signed by Subramanian.P
2) Prepaid Enrollment form (S.No. KK10A0 [protected] signed by Subramanian.P
3) PAN Card Copy as Identity Proof of Subramanian.P
4) BSNL Landline Bill Copy as Address proof of Subramanian.P

I request Airtel to confirm the receipt of the above mentioned document and request not to harass us like this


Thanks & Regards,

S.Sunder Perumal

Below is the Reply to the above email from Airtel Customer Care which has no relevance to what I have written

----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@cetindia.net
Sent: Saturday, October 08, 2011 10:27 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated 08/10/2011, expressing concern regarding receiving SMS form airtel for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to confirm that the Outgoing call service is currently active in your account, as per our records.

We request you to follow the below mentioned procedure to get reconnected to the airtel network:

1. Switch off your mobile.
2. Remove the SIM card from your mobile.
3. Reinsert the SIM card in your mobile.
4. Switch on your mobile.
5. In network selection, choose the manual network and latch on to Airtel network.

Further, for STD and ISD mobile numbers, please prefix "0" or "00" and in case of Land line STD/ISD, specific code should be prefixed.

Also, we request you to check your SIM in any other handset.

Please revert with the following details in case the concern persists:

Sample number
Duration of the concern
Complete address with landmark
Handset model
Number of Signals (0; 1; 2; 3; 4; 5)
Error Message/Announcement received
Alternate contact number, if any.

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


In reply to the above email received from Customer Care

----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com
Sent: Saturday, October 08, 2011 10:43 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Sir,

Looks like you have not read my email in full

Please read my original mail in full and then reply

My concern is that why you have asked for resubmission of documents when it has been given on Wednesday 21st September 2011 at Airtel Nehru Circle Kumara Park Bangalore

What happened to the documents and forms submitted as mentioned above Why are you asking it again and again


Thanks & Regards,

S.Sunder Perumal


Reply received form Airtel Customer Care is below which again has no relevance to what I have written


----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@cetindia.net
Sent: Saturday, October 08, 2011 11:19 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated 08/10/2011, inquiring about the SMS regarding submission of documents for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that, your Outgoing and Incoming call services are currently active, as per our records.

As per the TRAI (Telecom Regulatory Authority of India) guidelines and in the interest of National security, we request you to follow the below mentioned process to resubmit your recent documents at any of the nearest airtel relationship centres:

Step 1: Please fill the Customer Acquisition Form (CAF)

Step 2. Paste your Passport size photograph on CAF with cross signature.

Step 3: Submit Proof of Identity and Proof of Address.

Proof of Identity ¿ Passport/Driving License/Ration Card with Photo/PAN Card/ Voters ID.

Proof of Address - Passport, Driving License, Ration Card with Photo, PAN Card, Voters ID, Water Bill / Landline Telephone bill / Electricity Bill / Credit Card Statement (not older than 3 months).

In case of non receipt of documents, the Outgoing and Incoming services will be blocked in 3 days. Further, the number will be temporarily deactivated within 3 days; from the day number has been blocked.

Please find attached the details of airtel relationship centre for your reference.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


In reply to the above email


----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com
Sent: Sunday, October 09, 2011 12:48 AM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Imran Pasha.B,

I request you to please please read my original email with patience in full before you reply

I am fully aware that my Airtel No. [protected] is very much active

My concern is that when I have already submitted all Forms and Documents as per Airtel guidelines on Wednesday 21st September 2011 as below
1) MNP Request Form
2) Prepaid Enrollment form with Passport size photograph on CAF with cross signature.
3) PAN Card Copy as Identity Proof
4) BSNL Landline Bill Copy as Address Proof

What happened to the Forms and Documents already submitted ?
Why are you asking for the Forms and Documents again and again ?

I have again resubmitted all the following forms and documents at Airtel outlet Dr.Rajkumar Road Bangalore on Saturday 8th October 2011

1) MNP Request Form
2) Prepaid Enrollment form (S.No. KK10A0 [protected]
3) PAN Card Copy as Identity Proof
4) BSNL Landline Bill Copy as Address proof

I request Airtel to confirm the receipt of the above mentioned document and request not to harass us like this



Thanks & Regards,

S.Sunder Perumal

My bum suddenly stopped working on airtel prepaid , it says my 399 plan is active when i try to reactivate but still its not working since the past 3 days .. HELP please.