Airtel Complaints & Reviews

sir,
I am using airtel netwok from last 2 years or more but now airtel service so expensive & poor network quality that I am interested to portout from airtel. but I can't portout from it. It is showing that your porting is already in progress, you can't portout for 6 months.But why ? Airtel cannot bear my extra cost... so sir please find-out this problem, I am in big trouble.
Thanking You
Pinaki Jash
Mob- [protected]

Hi ,

I am using the airtel number I want to port out my airtel no. but when i am generating UPC ( unique porting code ) they are not providing me the UPC code & the error which is coming

You have entered an incorrect code. SMS PORT <your 10 digit mobile number> to XXXX and initiate a new port in request.

iam allready sending the message as they shown above
Kindly help me in this matter so that I can port out my no. as soon as poosible.

Thanks,
Karthiga

1. I wanted to adopt DTH for my Sony 40" 3D TV. While brooding over as to which Service Provider I should consider for the best service-Technical Quality/Best max. Pack/Real HD channels etc, the TOI report dated Aug.14th came quite handy which recommended Airtel DTH as the best among all DTH Service Providers. I decided to go in for Airtel DTH- South Ultra Pack & HD Set Top Box with recording facility.
2. Then I googled Airtel DTH website & registered myself.
3. I immediately got a call from one Mr.Tasdeeq Ahmed, Sales Advisor email id tasdeeq.[protected]@vriti-interactive.com .I had a serious of discussions/email exchange from 13th Sep to Sep 20, with M/S Tasdeeq Ahmed/Nadeem of vriti interactive.com. After these discussions & clarifications, I finally decided to go in for "south ultra' Pack. I was quoted Rs.7950/- for south ultra pack+DVD/DVR Set top box. Subsequently I was given Rs.150/-discount & Rs.250/-Cash back on Sep 20/- only if paid online. I was asked to make payment to http://connectindia.in/checkout.htm. Accordingly I paid through Net on sep. 20th.I got receipt of same. I was advised I will receive Id no & Ref No. I was also told I will get a phone call for installation & the installation would be done within 24 to 48 hrs.
4. I haven't got any phone call for installation/Ref.No/ID No even after 2 days. I tried to contact Mr.Tasdeeq Ahmed on phone no.[protected] & [protected] (the nos from which I was contacted by Mr.Ahmed till I made payment). First few phone calls used to get disconnected abruptly. Subsequently there was a message” there is no such phone no” My repeated EMs to Mr.Tasdeeq Ahmed didn't elicit any response.
5. I am appalled at the callous attitude of M/s Vriti interactive. This party, who were continuously pestering me till sep.20th for payment towards the pack/HD Set top box I had opted & till the actual payment was made, were not at all responding to phone calls/EMs made after payment.
6. When I googled to site"Airtel HD DTH Complaints & Reviews - Airtel HD DTH - Vriti interactive fraud”, I noted as to how many persons have been cheated & duped by vriti interactive/connect India.
7. Are these parties-Vriti interactive/connect India bonafide parties outsourced by Airtel DTH? Then why this callous attitude? It is badly tarnishing the fair image of Airtel.
8. How can AIRTEL, which is supposed to be such a popular/efficient/large entity, afford this negligence & unethical attitude? I sincerely hope I am not one of the enormous persons duped by these Agencies.
9. I seek your intervention. Kindly immediately respond to my this grievance & ensure that I am provided the promised service, payment for which has been made on 20/9/2011 : 12 month provision of South ultra pack+HD/DVD Set top Box/free installation+250/- cash back.
10. I am attaching the series of mail communication with the person from Vriti (Mr. Tasdeeq Ahmed) and also the payment confirmation mail which I recd. after making the online payment of Rs. 7800/-

Dear Sir,

Our Airtel Landline number is not working(dad). Kindly send some ASAP to keep this active. The details are below.

1. [protected]
2. Account No[protected]
3. Address – Sco-24, Basement, Huda Market, near OM Sweets
Sector-31, Gurgaon



Regards,
Pramod Kumar
[protected]

Hi,

I am using Airtel number but finding much problem regarding network.

Network is too bad at ICC Trade Tower, Senapati Bapat Road and also at Crystal Garden, Baner Pashan link road, Pashan.

Also sms pack is too costly. It is Rs.67.00.

I came to know that vodafone has activated free sms service in Pune. Daily 100 sms free. That too without activating any sms pack.

This is the genuine advice to increase your users in Pune.

Please look into the above matters.

Airtel will surely rock..


Regards,
Gaurav
[protected]

My mobile # is [protected]. Airtlel activated a game on my mobile without my consent and this brought to my notice after 3 days and I called on customer service and they told me this will de-activated and will refund the money which they deducted for 4 days at the rate of Rs. 5 per day but nothing have been refunded and I called today on their customer service twice and they disconnected my call and then barred me to call on their customer service. This is really pathetic and I am not worried about my Rs. 20 but the level of service they are providing that is really disgusting.

Dear Sir/Madam,

I had taken airtel broadband connection. I had delayed one month payment, I had told them I will make the payment the next month. However, they had disconnected the connection temporaily. Even after disconnecting the connection they had given the bill for the month which I had not used. I paid the bill even if i had not used the connection. They called me after making the payment and I requested them to disconnect the connection but they requested me to continue the connection providing a cheaper plan and 20% discount on the plan. I requested them to send the plan details they are providing through e-mail but they did not do it. They activated it just for 2-3 days and after that the land line phone connection was dead. I had given a complaint also. But Airtel people did not rectify it. The broad connection also got disconnect after 5 days. Even after disconnecting they are sending me the postpaid bill and calling me again and again to make the payment.

Kindly request you to take the action and request them to disconnect the connection.

I'm not making the payment anymore and i'm unhappy with the service they provided.

Mobile # - [protected].


Thanks & Regards,
Sangeetha.S

My Airtel Postpaid connection no. is [protected]. My bill is not delivered to the address given by me. But a call from airtel customer-care tells me that my bill is pending and my connection will be disconnected if the bill was not paid in time. Once a courrier company franchisee, who did not tell his and his company name, said that they receive my bill every month but as my house is at some distance from his office so he can not deliver for a few rupee.But it is the duty of the Airtel to deliver my bill at my doorstep at any cost. My telephonic requests to Airtel Customer care are proved useless. Airtel should be directed to deliver my bill at my doorstep.

Dear sir,

You have been providing us a service named IPL.The given service is not used by us from last 2-3 months and the airtel bill which is given by you is included with this service charges.Kindly disconnect this service because this is not useful for us and further we are not going to pay for this as we are not using the IPL service provided by you.If further the bill contains the IPL charges than we will dissconect all the airtel service used by us.also issue the upcoming bill with excluding and refunding the chages given by us since last 2-3 months.

Thanks
Regards
Mrs.Hemlata Tyagi

My Name Is Avinash Yadav & I am Last Working With Airtel in Oct 2008.
I am Appoint From Askkom Media India Pvt.Ltd.I am Working On post of sr. sales Executive In Dst. Nov 2008 All Dst Are Close By Airtel.But My No. [protected] Is Continue Last 2007 to 14 Sep.2011. All Doc. are Provide Foe Sim & sim Is Issue for My Name in Sim Are start. Than my Validity are Expire In 14 sep.2011. I will All Tri To Ricarge My vilidity. But I Am Not Update My Validity. Then I call All Caustamar Care No. Any One are no Help For Me. All Told Me This no. Are employee sim. How This Are Possible. This Sim Are Issue For My Name in my Documents. Airtel Dst Are Close in 2008. Company Are No Close All Dst No. In This Time. Why are close This Time. I carry Only This No. For Last Five Year. So I Request For All Airtel Officers Plz Convert My No. I normal Sim. But Any One No Help me. So I Lost My all Contact and All My Future. I entered All Nokari Website in my Resume. My No. Are No. Working So I Lost Also Best For Job In My Carrier And My Personal Work Are Also Effect.

Hi,

I have Airtel prepaid mobile connection.Since 20 days I am getting cricket SMS alerts,which I never subscribed for them.I don't want any SMS and I am loosing lot of money on them. Solve this problem as early as possible. I already registered complaint here.But no one is responding.It is better to disconnect from Airtel.

I think that by sending these unwanted SMS Airtel is cheating customers.

BR,
Gangadhar Reddy

I took Airtel postpaid connection few months back and activated GPRS service. Though they promise 2GB free for 1 month, it is not the case. With their miserable speed, no one can exceed this limit. Once I complained them regarding the speed and all they told was that they cannot do anything about it...more number of people connect, the speed gets reduced. I am definite that I didn't exceed the 2 GB quota counting on the downloaded file size. I believe they are measuring it on some other unit.

There is the concept of dynamic Credit Limit which is dynamic enough that they the Airtel guys can define it as per their wish. I got bill for 6.5K when my credit limit is 1.2K. Their explanation is simple - amount for gprs service will not be considered for credit limit. Yet my connection got disconnected in between as I exceeded the credit limit. At that time the last message I got was that bill amount is 2.5K or so. They never intimated me until then that I had exceeded my credit limit. How the final bill reached 6.5K in the final bill they can very well explain in their own terms.

Since they will not enforce Credit Limit, don't imagine that you can control your bill amount. Daily they will send the bill amounts if you want to be up to date. It will be 30K and all... If you enquire them, they will say it is un-discounted amount...that when they generate the final bill after they give discount for free 2 GB it will come down. But they still cannot say what exactly is the amount.

There can be 2 reasons for them sending the un-discounted bills with huge amount and not enforcing the credit limit.
1) They don't have the infrastructure to calculate the exact bill amount on a daily basis. (Hardware doesn't support)
2) They want to mislead the customers, keep us in dark so that they can keep on billing us huge amount and still we don't know about it. Finally they will present a huge bill.

What ever be the reason, either is not acceptable. If it's their financial problem that they don't have the hardware for proper billing, they should not put the burden on us by giving such huge bills.
If its about their unethical behaviour of deceiving customers...I think we need to bring it to the notice of TRAI or such regulatory body about such malpractices.

Finally the bill collection is the area where they start showing the true colours. When you contact them, they will say they will recalculate and get back or contact the manager and get back. But they will not close this thing properly. In between you will have got frustrated an moved to some other service provided. They start calling all the number you might have dialled and start threatening about legal proceeding unlawfully. If you call them, they will take their own sweet time to get back. But they will continue with their harassment.

Finally I will like to suggest that Airtel + Postpaid + gprs is a deadly combination. Better avoid it unless you don't mind sitting and writing like this one day.

DEAR SIR,

MY MOBILE NO.[protected] HAS BEEN MISUSED FOR PROVIDING A DTH CONNECTION TO ONE MR. NASIR KHAN BY AIR TEL DIGITAL TV, WITHOUT VERIFYING THE RTN ( REGISTERED TELEPHONE NO) REGISTERED BY THE CUSTOMER/ DEALER/ AIRTEL.

DUE TO THIS ACTION I AM BEING DISTURBED BY UNNECESSRY MESSAGES FOR RECHARGING THE AIR TEL DTH MENTIONING THE CUSTOMER ID AS [protected] EVERY NOW AND THEN.

STERN ACTION IS DESIRED TO STOP SUCH PRACTICES FOR GETTING BUSINESS.

REQUEST FOR ACTION AND TO DELETE MY MOBILE NO AS RTN FROM THE CUSTOMERS PROFILE.

REGARDS

N.R.KASHIVISHWANATHAN

Hi Team,

There is still no updates on this number since from 10/09/2011 it is been barred.
There is no help from your customer care.
I found very helpless on all the calls from your advisor..

This is first time the pathetic service from AIRTEL I have ever experienced.
I will recommend all my colleges and friend to disconnect this Plan from our office.

Please see to it..
I need to response from your side.. This is the Value of your customer.

Thanks & Regards,
Vikrant Sharma
Email: vikrant.2.[protected]@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.


From: Sharma,V,Vikrant,KKM72H C
Sent: 16 September 2011 15:39
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com; nodal.[protected]@airtel.in; appellate.[protected]@airtel.in
Subject: 'Poor sevice from Customer service and billing department'
Importance: High

To Nodal officer,
Maharshtra.

This is regarding the Poor services offered by your Customer Service centre and the Billing system.
My Airtel no is [protected].


Please find the Brief History of it:-

On 9th august I bought Airtel CUG Plan (149rs).
Till 12th August my unbilled amount was 0.0 rs. I have the Message.
On 15th I have subscribe the Internet pack of 98rs. Got the confirmation SMS from your side.

Then On 24-Aug the Unbilled amount reached to 1736 Rs.
I filed the complaint at Customer care with complain Id : 39109769, Please find the brief history of it.
I have Subscribe the Internet services though I was being charged for Data services.

I received the Billed dated 09/09/2011 of amount – 6094.22 Rs. With Due date 27-Sep.

On 09/09/2011 My unbilled amount shows as 59.7 /- Rs.
On 11/09/2011 My unbilled amount was showing as 1086 /- Rs.
I was surprised as My outgoing was barred after 09/09/2011 how come you are charging with no sense.

I spoke to Customer care on 20/08/2011 with Hasina. I explain him all my problem. He was not able to help me.
So I requested to transfer the call to Floor supervisor, My god I was my mistake, It took 30-35 mins to get transfer, I was on hold till 35 Mins, At end my call was disconnected. There is no value to time.

So again I contacted I spoke to Mr. Subhash more. I repeated to same and requested to transfer the call. He said no supervisor are available now, Please contact between 6am – 9pm only.

I called up on 16/09/2011 in morning requested the same to resolve the issue all the three advisor were doing same thing putting my call on hold for 40- 45 minutes and then disconnecting the call.

The last person I spoke was Supriya, requested to please sort it out my problem. But all in vain no response after 5 minutes from her.

I think I was not joking with all these guys, so is this the company policy that they can disconnect the call any time they want.
What is the meaning of customer care centre when all are making fun of customer.

I am working with INFOSYS LTD and all my 20 of Friends had taken the same connection no problem with them.

Seriously if there is no reply to this issue I and all the 20 connection are going to be disconnected and I will filled complaint at Consumer court of harassment due to bill to AIRTEL for all ‘20 connections’ .

I need to sort it out ASAP you can.

Thanks & Regards,
Vikrant Sharma
Email: vikrant.2.[protected]@bt.com

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
Go Green! Don't print this e-mail unless really needed.

Dear Sir,

My Mobile no.is [protected](Airtel Karnataka).I have placed my application for porting out to TATA DOCOMO on 13/09/2011 and the reference no.is 3835587.on 15/09/2011 i have received message from airtel that your application for the same has been rejected without valid reason.On the same day i approached Nodal officer on Mobile no.[protected] and explained the problem,who assured me that issue will be resolved within 48 to 72 hours.But to my surprise neither the issue resolved nor i received any response from Airtel.On 19/09/11 i approached appellete authority on Mob.no.[protected] and explained the problem for which he assured that your no. will be taken out of Rejection list and will be facilitated for Port out to TATA DOCOMO within 48 to 72 Hours.But so far nothing has happened.

Hence i call upon your goodself to resolve the issue as soon as possible.

Yours faithfully,

S.Santhosh([protected])

Dear all

I am an existing Airtel Dth customer having ID no-- [protected]; on 15th i have relocated within the city from Surat to Hazira; After relocation on 17th the airtel staff has connected the set up box on my new location but after that the code error B001 are displaying continuously on the T.V.screen; i have complaint about that several times to the customer care of Airtel DTH ; have talked to 20-25 representatives ; everytime got the new complaint no with new happy code no & a mob no of that technical staff but nothing has happened because that no is busy; out of range; switched off or will get the answer like that ok i am sending my engineer within 1-2 hrs; or he is busy & will come tommorow but still neither any technical staff; officer has come nor my problem has solved ; still i am suffering from that ; one more thing my complaint request no has started from 11895828; then 12033880; then12062958; then 12088506 & after every complaint no after 3-4 hrs i automatically got the sms that your problem has resolved but in between that time period neither any of their representatives has casked from me sir whether your problem has solved or not nor any representatives has came to my home to solve it

Respected Sir ,
My self is chaman lal S/o Vijay Kumar R/o Nurmahal (Jal ) i am Chartered Accoutant . My practice is fully depand upon my tel number .
I had been airtel number is [protected]( Sim No[protected] use last ten year . it was post post . i each time said to air tel company by bill was excessive as compare my usage but they did not gave any response .
so thought to convert this number to pre paid from post paid . i made and filed the request form at Venus Telecom ,Phagwara on 9.08.2011 after clear all the bill. i given on photo and copy of passport as id proof .they said it will active with in two days .but i did not actived . after a few days when i again apporached to Venus Telecom ,Phagwara they said your id proof not accepted bacuause of your photo was scaned . then i showed my original passport to the officer ,he made the copy himself and gave the promise to me it will active within two days .But till the date my number is not active .
these day is fully rash day for our profession . i many time requested the office please active the my number ,i just covert the no to pre paid from post paid . but they does not give any respone to me

i request to enter the complaint against air tel and Venus Telecom phagwara .

Thanking Your
Yours Truly

Ca Chaman Lal

Chartered Accountant
[protected]@yahoo.co.in
[protected] ( [protected] )

Hi All,

I want to bring this incident to your attention. I had an Airtel number[protected] which I wanted to disconnect because of the false bill coming every month from January 2011 till May 2011. When Finally I called customer care to disconnect my connection and take whatever your pending amount is. They didn’t respond for a while.

Then I shifted to my new address(below mentioned) and they contacted me in July to continue with the service and promise me to waive off all the false amount mentioned in your monthly bill.

They asked me to pay 1,800.00 in total and 400.00 as a transfer fee to shift to my new address with the same retention plan of Rs 599 1 MBPS unlimited plan.
.
I paid Rs 2,200.00 to (Ashish Pandey, retention department noida-[protected]) and tell them to transfer the connection immediately.

Till today dated September 21 2011, it is still in process and now they are calling me to pay the 3 month rent which I have never used.

They delayed the service for 3 month and asking me to pay the rental which they are responsible for.

Please look into this matter and fix this issue and customer harrasment.

I trust Airtel for their customer service and please try to maintain it.

My Old address:-

B-23
Sector-12,
Noida-201301

New Addresss-

Flat no- 312,
Patrakar vihar
(near Sai Mandir)
Indirapuram
Ghaziabad


Alok Singh
[protected]

Myself Mr.Channappa Hattigoudar. I have taken a Airtel Prepaid Sim(mob no-[protected]). But since 2 months i have not getting incoming calls and messages.incoming calls are bared due to technical problem. So many times i called Airtel custumer care but no body has solved my problem. So please hilp me ragarding this.

Channappa Hattigoudar
Mobile NO- [protected]

Please solve the problem soon.
alternate contact no- [protected]

I have applied for a new connection on 10th september 2011. They told the broadband will be installed in 4 to 5 days. When i tried contacting them they told yes it will be installed today tommorrow and kept me waiting for 11 day Still on 21st September there is no connection installed and they still says it will be installed today or tommorrow. The guys to whom I am in contact are Nitin mob no [protected] Sandeep [protected] and yogesh [protected]. My connection has to be installed in houdse no 1016 Sector 11 Panchkula