Airtel Complaints & Reviews

Sirs,

I paid Rs.2190.00 thro connect India for the Airtel DTH digital tv on 1.11.11.,for one year package with cash back of Rs.250.00 and 14 months subscription. Your Madurai distributor - Annai Maria Electronics (Ph:[protected]) made the installation on 3.11.11 and they said the activation will be done within an hour. But no activation up to 5th Nov and they told to contact Mr.Vinodh-Ph;[protected]. The said person told activation will be done in the evening on 6th nov. But till to-day there is no activation of your Airtel DTH -Digital tv which please note. already I complaint two times to the grievance of your airtel .in digital tv and no reply.

I don't expect such a bad service of your Airtel DTH service and now request you to activate immediately or refund my money immediately with the compensation and damage of my application and the waste of time.


Thank you. வாழ்க வளமுடன்
K.N.K.Ravindran @ Ravibhai
Ph : +[protected]
+[protected]

On 4th Nov evening technician came and changed the setoff box, and told us that within 24 hours it will be activated, now it is 48 hrs, nothing has happened, yesterday receptionist from the service centre called me and asked me to pay Rs 750/-. Why should I pay this amount, I have been facing problem from the day I have purchased this connection.
1) within 1 month of purchase the cable was changed.
2) within 6 months of purchase setoff box was changed with a repaired one, which frequently gave trouble.
3) Several time I faced the no signal problem and your tech. would come and fiddle around the antenna and it will become all right.
4) after warranty period for the same issue of no signal, charged me Rs 100/- and did something in the antenna.
5) within a week again no signal problem, they changed the LNBC by charging Rs 160/-
6) within a week Set off box defective ( complaint lodged on 24th Oct) till the problem not resolved.
Who is going to compensate for the mental agony I and my family is going through for last 18 months?
Pls settle the issue without any further delay with a proper compensation.

My customer id is: 14760311 and I have been customer for Airtel for last 3 years. I was on plan where I paid Rs. 3500 every month for 2MB DSL connection for 100MB download limit. Last month I discovered that plan I was on has been discontinued for almost a year and the plan was replaced with another plan where you paid 2000 for 4MB connection and 150 MB download. When I complained to Airtel that why I have been overpaying Rs. 1000 for plan where I get half the download speed, 50% download speed, they told me that it is not their responsibility and I have to ensure that Airtel does not keep stealing my money. So I asked them to change me to new plan they told me it will be done from next period. This conversation happened on Oct 21st 2011. I called again on 25th Oct and 3rd Nov to check if plan has been changed, they told me that yes they are working on it.

The result of all those changes. I got a new bill that is even higher, now it is Rs. 4206. Apparently billing dept decided that I have to pay full amount for voice call! And I was also told that they have not moved me to new plan! So here is where things stand:
1. I DON'T intend to pay the overinflated bill, I should be charged Rs. 2000 instead of Rs. 4200.
2. I will love to go to consumer court to get my money back for last one year of overcharge.
And only plan I intend to pay for - your plan 1999 or 2099, depending on what connection you people give me. Otherwise I have no intention to pay for extortion.

dear sir,

i want to draw attention towards unprofessionalism of the airtel broadband. on 13 th sept 2011, i applied for airtel broadband and IPTV under triple play 1099 plan vide CEF no 2813751. i handed over all documents and cheque no 061451 dated 13 sept 2011 of HDFC bank, mianwali nagar branch rohtak road, delhi, branch amounting Rs 1750/-.i was told by the sales team that all documents and cheque will be submitted on 14 sept 2011 and within 3 to 4 days broadband and IPTV will be installed. when i enquired about it on 17th sept 2011, i was told by the customercare professional that by documents are not scanned. i contacted the sales person. he told that airtel is using lotus system that is why delay is happening. i said whatever may the system, customer should not suffer. fianlly on 21st sept i was informed that they are ready for installation. i fixed up appointment for installation on 21st sept at 6 :30 pm. the airtel person( Mr Ali [protected]) agreed. i took leave from my work and i left my work early to get the installation done.i got a confirmation call from airtel at 6 pm. i agreed to reach home by 6 :30 pm. i reached home in time. till 7 pm no body reported and i did not receive call from any airtel person. i called up airtel customercare and requested them to send engineer as soon as possible as i took leave only for this purpose. till 8 :30 no body came. i called up Mr. Ali, coordinator. he refused to pick up phone. i asked customercare person to provide me mobile no of the asigned engineer. they refused to give contact no. I was traumatised by the attitude of the airtel. i got angry because it was already a delayed appointment for installation and for this also engineer did not turn up. i called up customercare and asked them to cancel my subscription for the service. i was told that money will be refunded within 21 days. my complaint no was 4465530 dated 21 sep 2011. i called up again on 27 october on status of the complaint. i was told that installation is technically feasible and money will be refunded within 7 days ( by 4th nov2011). technical nonfeasibility was not explained. on 7th nov i got a call from Mr. Ramesh [protected] that a cheque of refund worth 502/- is issued. i asked on what basis amount was calculated. he was answerless. he said that he doesnot have any idea.rather he asked detail of my cheque. i said airtel should have all the details.i just asked him to lodge a complaint that amount of refund is wrong. he said that he cannot register a complaint and he cannot forward the message to the concerned person. i have to lodge the complaint. i said you commited the mistake and you should rectify it why are you troubling a customer.

now i am helpless and disappointed with airtel services. the sales person is refusing to get my refund and customercare is not giving me no of a responsible airtel executive who cal help me.

now the questions out of the whole incident is that
why airtel is taking so much time to process a request for installation.
why airtel is not respecting customers time and not installing in time.
why customer is not well informed about the change in schedule.
why it is taking so much time to refund a dissatisfied customer.
why it is calculating wrong amount of refund.
why it received money and gave schedule of installation if installation is technically not feasible.
although person on the ground floor of my building is enjoying airtel connection and BSNL and reliance are also offering services in the same locality.

dr simendra kumar mahato
[protected]

497 1st floor sector 5 gurgaon-122001

please mail the response at [protected]@gmail.com

On 30/9/ 2011 i went to my nearest airtel gallery at s.v road, garegaon west, mumbai to convert my postpaid airtel number [protected] to a prepaid one with all the documents required,after receiving documents. photograph and clearing the dues my postpaid number got converted in a to a postpaid one. But just after 3or 4 days i started getting an sms to submit a document which i already did and now you hav stopped my incoming and outgoing calls for the second time. I have been in touch with airtel since last 15days. it was deactivated for the first time on 14th of october and airtel peolpe were sorry for this they reactivated it on 17 of october. They told me to submit the document once i am in mumbai in a months time since i am on roaming in bihar circle. Dear sir i am on roaming and in a deep problem please kindly take apporiate action against the guilty person and start my services.



1-Date and time of submission- 30/9/2011. time around 1pm to 2pm

2-Name of the Airtel Relationship Center-Shop No 5, Devraj Avenue, Near Ratna
Hotel, S V RD Goregaon, Goregaon West, Mumbai - 400062

3-Details of the submitted documents- and driving
license.

4. Alternative contact number- i gave my friend number but you contact me on my
local number [protected]

raajat singh


with regards

rajat singh

Our Airtel Fixed line/Landline ([protected]) got disconnected on 31st October 2011 and when we asked the customer care agent said within 2 days it'll be activated. But even after 2 days nothing happened. So we called and raised complaint[protected]. It supposed to be closed on 5th Nov 2011 1:00 PM as promised by Airtel. But No response then we called again then a Technical guy visited our room and told issue in cable. The customer care again promised it'll be solved by 6th Nov 2011 11:00 AM at any cost. It's 7th Nov 7:15 PM and till now no action taken for this.
Even I tried to call Airtel Nodal Officer for Karnataka ([protected] ) and even Head Office ([protected]). No one picked the call and it keep on ringing for minutes. Don't know what for they published this Number. Even Customer don't know to whom to escalate. Totally Un-Acceptable.

Whenever we call the Customer Care, Airtel representatives say "The status showing as Work in Progress and we can't do anything. Concerned team will get back to you once this". Also they don't know when it'll be closed and who is really working on this. They couldn't answer any of the questions. Simply say "Sorry Sir. It won't happen again."

The funniest response given is "Once this issue is resolved, we'll give time for you to escalate this Sir.". Why should a customer escalate when the request processed?

- Venkatesh
HSR Layout, Bangalore.
+91 [protected]

Hello sir,

I am Manasa ranjan Dash, my landline number [protected].Actually 24-oct-2011 i paid the 2 month bill ie 2173/- to airtel broadband service with reciptno[protected] and account id [protected] but i am getting calls regularly from airtel that my account is not recharged. Can you kindly check my status and update it ASAP.

Thanks and regards
Manasa Ranjan dash
Email id: [protected]@gmail.com
Contact no:-[protected]
No 3 108/1 msr layout
marathahalli
bangalore
karnataka-560037

Dear Sir,

We were using Airtel DTH service for last one year. Custome ID is [protected] registered to Mr. Neeraj Malik.
Last month its set top box was not working properly so that we call to customer care to register a complain as it is in warrenty period which will expire on dated[protected].

Customer care executive tell us that some one Mr. Kaushik from our side call them to de-activate our ID. But we don't know who Mr. kaushik is? we ask them to provide contact no of Mr. Kaushik that he use to call customer care to de-activate our ID, but customer care executive unable to provide any data & tell they have not any record about de-activaton or Mr. Kaushik.

How can any service provider de-activate their services without proper verification, like Name, Address, PIN no, Registered mobile number, date of birth, mother's maiden name etc. Customer provide them all these personel details at the time of activation new ID.

After that we requested them to re-activate our blocked ID, they tell us we have to purchase a new ID as they can't re-activate a disconnect ID.
We have already contact our Nodal officer & customer care evey day but there is not any confirmation from their end. some tell us to purchase a new ID & some tell us to contact nearest Airtel DTH dealer. We contact our nearest dealer, Their name is Sai Communication & contact no is +91-[protected] located in Greater Noida (UP), they reply that they can't do anything for us.

We are totally disappointed with Airel as I have spent a lot of time to contact them, result is Zero.

I don't know what have to do with Airtel and who is the responsible for all of that and who will bear all the expanses after the warrenty period expire.

With Regards,

Pawan Kumar
E-mail:- [protected]@gmail.com, [protected]@yahoo.com
Cell: +91-[protected]

this month also I have 2 instance of Tadka live 15 RS debit in my bill of 24oct2011.(on29sep2011 and 14oct2011)
and beside you told me it will not happend again ... I got this 30 Rs every bill in my last 3 months ...
I dont check my previous bill but I am sure you people deduct this amt from my bill and I paid for that so called service which I dont know what it is..
and after called your 198 customer care number some mr Prakash told me that Tadka live is active at my number ... and even he don't know what this service is all about.and then call is cut.

also I complained regarding cross connection and no voice heared or number still ringing but showing calling time ...
the same thing is reflect in my bill which ideally should be zero revenue call as it was network issue.
please check all the call which are less than 20 sec are those call in which either no voice heard or cross connection.
but you give me a list to provide is hell lot of info but i want to provide it this time.
(already sent same to below mail ids:
[protected]@in.airtel.com,
nodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in)

I WANT MY MONEY BACK ..... and also provide assurance that u will provide good service then only i will pay this month bill whose due date is 12oct2011.

Respected sir,
I am S.Nath, from Purulia, West Bengal, my mobile no is [protected] (Airtel). I am a customer of Airtel since 2007. I have recharged my prepaid account with easy recharge of Rs/- 104.00, on 31.10.2011 at 10.41 a.m. (Trans. ID[protected] for one month subscription of Airtel NOP service. But Airtel do not activate that service after taking a number of requests until today 06.11.2011. Even the customer care personal tried to misguide me. This is very disgusting that a leading telecom provider like Airtel is so careless about their customer. This is my last time request to activate that service otherwise I will shift to Vodafone as soon as possible.

Dear Sir I am Prabhat Kumar Dhar from Durgapur. My mobile number is [protected]. I have a bitter experience about Airtel. Few Days ago my mobile balance has been deducted Rs. 5 per Day. When I checked my balance after two days I realised that my balance was decreased by Rs 5 per day. But I have not aware about it . I want to say that without any notice Airtel was activated a service in my number and I have no information about it. When I check the last five transaction they didn't show about that service. By this activated service I had lost near about 100 Rupees which was not refunded to me still now. And the latest news is yesterday a service was activated in my number named Hungama.com. I have lost Rupees 99 for that and subscription charge was Rupees 3. Total 102 Rupees. I am fully fade up by this mobile service provider. I am near about 4 years loyal customer of Bharti Airtel. But they don't care about their customers.

So if my balance is return that is very helpful for me. Kindly take the necessary action as early as possible.

Hi i want the details of this number as soon as possible [protected]. this girl she is calling me without knowing and blaming me for unnecesary reasons and harrasing me too. please its a request that any how if you can give me the details of this number- like adress, who the person is and the location in bangalore i.e area the person stay in bangalore.

Respected Sir,

I am user of postpaid No. [protected] (corporate_State Bank of Patiala), I have also been activated for a plan of GPRS usage worth Rs. 99/- per month (2 GB downlowding). in the last days of every month this company bar my outgoing calls with a message "your billing amount exceeds your limit i.e. 800/-". However when they submit my bill it never exceeds 650/-. So many times I have requested not to club GPRS and normal call charges as these are two separate schemes. but it always do this foolish job. Company cannot show me even one day delay in my payments but always in much advance from billing dates. company should refund all charges for the days for I have been barred from outgoing calls and have hurted and mentally retarted me. otherwise I will have to go to consumer court.

Thanks!

Kuldeep Singh

This is with reference to the complaint no: CWRCH[protected] I had an issue with the booster pack which i had recharged for Rs 225.00. Suddenly on 01/11/2011 i received a message that Your 225 Booster pack expires today, But when i checked in *124# it showed your plan expires on 30/11/2011,Before the plan got expired i was charged for my messages and when i contacted the customer care they checked and said my actual plan will expire on 30/11/2011, I asked them why do you charge me for the messages i sent, She said it was there mistake and said will refund them but even after 2 days it was not resolved. The second time i contacted she said will transfer to the Senior manager but the call was disconnected. I again called them and finally they said it will be resolved and will send me a complaint no which i did not receive. Today 05/11/2011 I received a message from Airtel that"Further to your concern,we wish to inform you that Your Service Request No CWRCH[protected] has been resolved". when i checked again i was charged for messages.This is my second complaint on Airtel were i have been charged unnecessarily. Will this be looked by proper people and help me to get rid from all these thing or should i avoid the usage of service, Is it a proper customer service for the Brand will the customer's like me will be cheated for the services you provide.

i am receiving fake calls from mobile no. [protected]. kindly provide me address o[censored]ser on me cell no. [protected]

I am unable to use the 225 booster which enables me with Airtel to Airtel 10p and others 50p with 6000 local and national messages for 90 days. it always said "RECHARGE NOT SUCCESSFUL."
when i asked the customer care (121) about it they said that i had a roaming booster valid for one year already. when i wanted to get it cancelled they asked me to text BC to 404 or 405, (am not sure)so that i can get my 225 booster activated...! but that did not work either.am still not able to use the 225 booster.

what do i do to have the booster activated?

My number is[protected].

I had requested Airtel to change my billing cycle to the 1st of every month. To this, the only answer I keep getting is that this cannot be done as the cycle is "predetermined" and there is some "policy" because of which this cannot be changed. All appellate of Airtel keeps giving this message. How can this company call itself a national player if its systems and policies are not able to accommodate a simple request like this?

My name is Sundar Kumar...my phone number is [protected]....I ve recharged for Rs.49(sms booster) last month....eventhough there is 100 messages/day restriction....i can send only 75 messages per day....this is the problem...if i try to contact airtel customer care or complaint hot line....no response is given in return....please help me

Hi,

Employee ID : 19573
EPF Number : DL1696707234


I Sudha Joshi and Ex-Employee of Bharti Airtel has applied to withdraw my EPF and had submitted the necessary documentation to the HR Activity Connect in Jan 2011. I have till date been given assurance that the form will be submitted ASAP.

I have been following up with HR Active Connect regularly and as per the latest email sent on 10th Oct, I was been told that my form is about to be submitted and the form queue number is 15. Till date its not been submitted. When trying to contact the HR Activte Connect helpline number one picks up the phone.

On asking for an update on 4th Nov via email, I was asked to again submit the form the 3rd time along will all the documentation.

I did not expect that a company like Airtel would treat there employees in such a manner and would make them run pillar to post to get there own money back.

Request someone to please address the issue and provide resolution for the same, as I am in need of money.

This is an odd issue which even Airtel folks are unable to explain to me. The Airtel bill arrives promptly on 26th of every month, and sometimes I miss paying the bill because it was difficult for me to keep track of these bills, and as other household bills arrive at the beginning of the month. Hence, I requested Airtel to send the bill on 5th of every month, for which every one from top to bottom at Airtel are referring to a mysterious "policy" or that the bill is "pre-determined". As a customer, I simply do not understand why their system lacks this flexibility to accommodate this request. Are they really fit to be a national player in broadband if they cannot address small issues like these. There used to be a time where customer was the king. Now the way Airtel responds it appears as if they want to quit this industry ASAP.

I am showing the transcript of my communications with them down below. This is just to show the great lengths I have gone to try to get a job done, and the apathy of the existing Airtel setup.

-------
nodal.[protected]@airtel.in [nodal.[protected]@airtel.in]
Sent: Friday, November 04, 2011 6:28 PM
To:
Poornachandra Upadhya
Dear Mr. Upadhya,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 04/11/2011, you have expressed concern regarding bill cycle change for your airtel account number 16066213.

Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence in future.

We wish we could do this for you however, as per the policy we regret to inform you that we would not be able to process your request for bill cycle change.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Disclaimer:

Please feel free to speak to our call center executive on 121(Queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at[protected] between 9:30 AM and 6:30 PM, Monday to Friday.

Nodal Office.
airtel Telemedia Services




Assuring you our best of services
Yours sincerely
Jaishree

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=08 8 B748D8EF0157B9EE82F5BBAC3C6C0CBCF315A9934A7E8286AA9E22464A4ED2D66A8D1395BBDCA345...⇄



[protected]Original Message[protected]
From: Poornachandra.[protected]@igatepatni.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 04/11/2011 05:08:07 PM
Subject: FW: REGARDING PHONE / BROADBAND FOR[protected] [|BAL|Qrc[protected]|]

Hi,



I do not understand what policy is being referred to here?



Is the customer supposed to cancel the services again with Airtel, and get
airtel services again to get a convenient billing cycle?



Thanks and regards,

................................................................................
................................................................................
............................



Poornachandra Upadhya

Manager - OE

LOGO 2

................................................................................
................................................................................
.............................

Office Phone: +[protected] | Mobile: +91 [protected] |
Poornachandra.[protected]@igatepatni.com



From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Friday, November 04, 2011 1:13 PM
To: Poornachandra Upadhya
Subject: Re: REGARDING PHONE / BROADBAND FOR[protected]
[|BAL|Qrc[protected]|]



Dear Mr. Upadhya,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 31/10/2011, you have expressed concern
regarding bill cycle change for your airtel account number 16066213.

We wish we could do this for you however, as per the policy we regret to inform
you that we would not be able to process your request for bill cycle change.

We regret for the inconvenience caused to you

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Disclaimer:

Please feel free to speak to our call center executive on 121(Queries) and 198
(complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with
our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to
Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may
send an email at appellate.[protected]@airtel.in or you may call at[protected]
between 9:30 AM and 6:30 PM, Monday to Friday.





Assuring you our best of services
Yours sincerely
Deepa

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on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
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7A9CE22660A2EC2C51B0DA2668A9D216B02467ABEA2E66A7E92A68ABE3276A91F2187395FF
7&refno=Qrc[protected]



[protected]Original Message[protected]
From: Poornachandra.[protected]@igatepatni.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 31/10/2011 02:54:59 PM
Subject: FW: REGARDING PHONE / BROADBAND FOR[protected]
[|BAL|Qrc[protected]|]

Hi,



So far everyone related to Airtel is expressing regrets but not providing
concrete reasons as to why this cannot be done. Please advise.



I intend to take Airtel to consumer court on this one if flimsy reasons are
provided again.



Thanks and regards,