Airtel Complaints & Reviews

On 30/9/ 2011 i went to my nearest airtel gallery at s.v road, garegaon west, mumbai to convert my postpaid airtel number [protected] to a prepaid one with all the documents required,after receiving documents. photograph and clearing the dues my postpaid number got converted in a to a postpaid one. But just after 3or 4 days i started getting an sms to submit a document which i already did and now you hav stopped my incoming and outgoing calls for the second time. I have been in touch with airtel since last 15days. it was deactivated for the first time on 14th of october and airtel peolpe were sorry for this they reactivated it on 17 of october. They told me to submit the document once i am in mumbai in a months time since i am on roaming in bihar circle. Dear sir i am on roaming and in a deep problem please kindly take apporiate action against the guilty person and start my services.



1-Date and time of submission- 30/9/2011. time around 1pm to 2pm

2-Name of the Airtel Relationship Center-Shop No 5, Devraj Avenue, Near Ratna
Hotel, S V RD Goregaon, Goregaon West, Mumbai - 400062

3-Details of the submitted documents- and driving
license.

4. Alternative contact number- i gave my friend number but you contact me on my
local number [protected]

raajat singh


with regards

rajat singh

Our Airtel Fixed line/Landline ([protected]) got disconnected on 31st October 2011 and when we asked the customer care agent said within 2 days it'll be activated. But even after 2 days nothing happened. So we called and raised complaint[protected]. It supposed to be closed on 5th Nov 2011 1:00 PM as promised by Airtel. But No response then we called again then a Technical guy visited our room and told issue in cable. The customer care again promised it'll be solved by 6th Nov 2011 11:00 AM at any cost. It's 7th Nov 7:15 PM and till now no action taken for this.
Even I tried to call Airtel Nodal Officer for Karnataka ([protected] ) and even Head Office ([protected]). No one picked the call and it keep on ringing for minutes. Don't know what for they published this Number. Even Customer don't know to whom to escalate. Totally Un-Acceptable.

Whenever we call the Customer Care, Airtel representatives say "The status showing as Work in Progress and we can't do anything. Concerned team will get back to you once this". Also they don't know when it'll be closed and who is really working on this. They couldn't answer any of the questions. Simply say "Sorry Sir. It won't happen again."

The funniest response given is "Once this issue is resolved, we'll give time for you to escalate this Sir.". Why should a customer escalate when the request processed?

- Venkatesh
HSR Layout, Bangalore.
+91 [protected]

Hello sir,

I am Manasa ranjan Dash, my landline number [protected].Actually 24-oct-2011 i paid the 2 month bill ie 2173/- to airtel broadband service with reciptno[protected] and account id [protected] but i am getting calls regularly from airtel that my account is not recharged. Can you kindly check my status and update it ASAP.

Thanks and regards
Manasa Ranjan dash
Email id: [protected]@gmail.com
Contact no:-[protected]
No 3 108/1 msr layout
marathahalli
bangalore
karnataka-560037

Dear Sir,

We were using Airtel DTH service for last one year. Custome ID is [protected] registered to Mr. Neeraj Malik.
Last month its set top box was not working properly so that we call to customer care to register a complain as it is in warrenty period which will expire on dated[protected].

Customer care executive tell us that some one Mr. Kaushik from our side call them to de-activate our ID. But we don't know who Mr. kaushik is? we ask them to provide contact no of Mr. Kaushik that he use to call customer care to de-activate our ID, but customer care executive unable to provide any data & tell they have not any record about de-activaton or Mr. Kaushik.

How can any service provider de-activate their services without proper verification, like Name, Address, PIN no, Registered mobile number, date of birth, mother's maiden name etc. Customer provide them all these personel details at the time of activation new ID.

After that we requested them to re-activate our blocked ID, they tell us we have to purchase a new ID as they can't re-activate a disconnect ID.
We have already contact our Nodal officer & customer care evey day but there is not any confirmation from their end. some tell us to purchase a new ID & some tell us to contact nearest Airtel DTH dealer. We contact our nearest dealer, Their name is Sai Communication & contact no is +91-[protected] located in Greater Noida (UP), they reply that they can't do anything for us.

We are totally disappointed with Airel as I have spent a lot of time to contact them, result is Zero.

I don't know what have to do with Airtel and who is the responsible for all of that and who will bear all the expanses after the warrenty period expire.

With Regards,

Pawan Kumar
E-mail:- [protected]@gmail.com, [protected]@yahoo.com
Cell: +91-[protected]

this month also I have 2 instance of Tadka live 15 RS debit in my bill of 24oct2011.(on29sep2011 and 14oct2011)
and beside you told me it will not happend again ... I got this 30 Rs every bill in my last 3 months ...
I dont check my previous bill but I am sure you people deduct this amt from my bill and I paid for that so called service which I dont know what it is..
and after called your 198 customer care number some mr Prakash told me that Tadka live is active at my number ... and even he don't know what this service is all about.and then call is cut.

also I complained regarding cross connection and no voice heared or number still ringing but showing calling time ...
the same thing is reflect in my bill which ideally should be zero revenue call as it was network issue.
please check all the call which are less than 20 sec are those call in which either no voice heard or cross connection.
but you give me a list to provide is hell lot of info but i want to provide it this time.
(already sent same to below mail ids:
[protected]@in.airtel.com,
nodalofficer.[protected]@airtel.in,
appellate.[protected]@airtel.in)

I WANT MY MONEY BACK ..... and also provide assurance that u will provide good service then only i will pay this month bill whose due date is 12oct2011.

Respected sir,
I am S.Nath, from Purulia, West Bengal, my mobile no is [protected] (Airtel). I am a customer of Airtel since 2007. I have recharged my prepaid account with easy recharge of Rs/- 104.00, on 31.10.2011 at 10.41 a.m. (Trans. ID[protected] for one month subscription of Airtel NOP service. But Airtel do not activate that service after taking a number of requests until today 06.11.2011. Even the customer care personal tried to misguide me. This is very disgusting that a leading telecom provider like Airtel is so careless about their customer. This is my last time request to activate that service otherwise I will shift to Vodafone as soon as possible.

Dear Sir I am Prabhat Kumar Dhar from Durgapur. My mobile number is [protected]. I have a bitter experience about Airtel. Few Days ago my mobile balance has been deducted Rs. 5 per Day. When I checked my balance after two days I realised that my balance was decreased by Rs 5 per day. But I have not aware about it . I want to say that without any notice Airtel was activated a service in my number and I have no information about it. When I check the last five transaction they didn't show about that service. By this activated service I had lost near about 100 Rupees which was not refunded to me still now. And the latest news is yesterday a service was activated in my number named Hungama.com. I have lost Rupees 99 for that and subscription charge was Rupees 3. Total 102 Rupees. I am fully fade up by this mobile service provider. I am near about 4 years loyal customer of Bharti Airtel. But they don't care about their customers.

So if my balance is return that is very helpful for me. Kindly take the necessary action as early as possible.

Hi i want the details of this number as soon as possible [protected]. this girl she is calling me without knowing and blaming me for unnecesary reasons and harrasing me too. please its a request that any how if you can give me the details of this number- like adress, who the person is and the location in bangalore i.e area the person stay in bangalore.

Respected Sir,

I am user of postpaid No. [protected] (corporate_State Bank of Patiala), I have also been activated for a plan of GPRS usage worth Rs. 99/- per month (2 GB downlowding). in the last days of every month this company bar my outgoing calls with a message "your billing amount exceeds your limit i.e. 800/-". However when they submit my bill it never exceeds 650/-. So many times I have requested not to club GPRS and normal call charges as these are two separate schemes. but it always do this foolish job. Company cannot show me even one day delay in my payments but always in much advance from billing dates. company should refund all charges for the days for I have been barred from outgoing calls and have hurted and mentally retarted me. otherwise I will have to go to consumer court.

Thanks!

Kuldeep Singh

This is with reference to the complaint no: CWRCH[protected] I had an issue with the booster pack which i had recharged for Rs 225.00. Suddenly on 01/11/2011 i received a message that Your 225 Booster pack expires today, But when i checked in *124# it showed your plan expires on 30/11/2011,Before the plan got expired i was charged for my messages and when i contacted the customer care they checked and said my actual plan will expire on 30/11/2011, I asked them why do you charge me for the messages i sent, She said it was there mistake and said will refund them but even after 2 days it was not resolved. The second time i contacted she said will transfer to the Senior manager but the call was disconnected. I again called them and finally they said it will be resolved and will send me a complaint no which i did not receive. Today 05/11/2011 I received a message from Airtel that"Further to your concern,we wish to inform you that Your Service Request No CWRCH[protected] has been resolved". when i checked again i was charged for messages.This is my second complaint on Airtel were i have been charged unnecessarily. Will this be looked by proper people and help me to get rid from all these thing or should i avoid the usage of service, Is it a proper customer service for the Brand will the customer's like me will be cheated for the services you provide.

i am receiving fake calls from mobile no. [protected]. kindly provide me address o[censored]ser on me cell no. [protected]

I am unable to use the 225 booster which enables me with Airtel to Airtel 10p and others 50p with 6000 local and national messages for 90 days. it always said "RECHARGE NOT SUCCESSFUL."
when i asked the customer care (121) about it they said that i had a roaming booster valid for one year already. when i wanted to get it cancelled they asked me to text BC to 404 or 405, (am not sure)so that i can get my 225 booster activated...! but that did not work either.am still not able to use the 225 booster.

what do i do to have the booster activated?

My number is[protected].

I had requested Airtel to change my billing cycle to the 1st of every month. To this, the only answer I keep getting is that this cannot be done as the cycle is "predetermined" and there is some "policy" because of which this cannot be changed. All appellate of Airtel keeps giving this message. How can this company call itself a national player if its systems and policies are not able to accommodate a simple request like this?

My name is Sundar Kumar...my phone number is [protected]....I ve recharged for Rs.49(sms booster) last month....eventhough there is 100 messages/day restriction....i can send only 75 messages per day....this is the problem...if i try to contact airtel customer care or complaint hot line....no response is given in return....please help me

Hi,

Employee ID : 19573
EPF Number : DL1696707234


I Sudha Joshi and Ex-Employee of Bharti Airtel has applied to withdraw my EPF and had submitted the necessary documentation to the HR Activity Connect in Jan 2011. I have till date been given assurance that the form will be submitted ASAP.

I have been following up with HR Active Connect regularly and as per the latest email sent on 10th Oct, I was been told that my form is about to be submitted and the form queue number is 15. Till date its not been submitted. When trying to contact the HR Activte Connect helpline number one picks up the phone.

On asking for an update on 4th Nov via email, I was asked to again submit the form the 3rd time along will all the documentation.

I did not expect that a company like Airtel would treat there employees in such a manner and would make them run pillar to post to get there own money back.

Request someone to please address the issue and provide resolution for the same, as I am in need of money.

This is an odd issue which even Airtel folks are unable to explain to me. The Airtel bill arrives promptly on 26th of every month, and sometimes I miss paying the bill because it was difficult for me to keep track of these bills, and as other household bills arrive at the beginning of the month. Hence, I requested Airtel to send the bill on 5th of every month, for which every one from top to bottom at Airtel are referring to a mysterious "policy" or that the bill is "pre-determined". As a customer, I simply do not understand why their system lacks this flexibility to accommodate this request. Are they really fit to be a national player in broadband if they cannot address small issues like these. There used to be a time where customer was the king. Now the way Airtel responds it appears as if they want to quit this industry ASAP.

I am showing the transcript of my communications with them down below. This is just to show the great lengths I have gone to try to get a job done, and the apathy of the existing Airtel setup.

-------
nodal.[protected]@airtel.in [nodal.[protected]@airtel.in]
Sent: Friday, November 04, 2011 6:28 PM
To:
Poornachandra Upadhya
Dear Mr. Upadhya,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 04/11/2011, you have expressed concern regarding bill cycle change for your airtel account number 16066213.

Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence in future.

We wish we could do this for you however, as per the policy we regret to inform you that we would not be able to process your request for bill cycle change.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.

Disclaimer:

Please feel free to speak to our call center executive on 121(Queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at[protected] between 9:30 AM and 6:30 PM, Monday to Friday.

Nodal Office.
airtel Telemedia Services




Assuring you our best of services
Yours sincerely
Jaishree

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[protected]Original Message[protected]
From: Poornachandra.[protected]@igatepatni.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 04/11/2011 05:08:07 PM
Subject: FW: REGARDING PHONE / BROADBAND FOR[protected] [|BAL|Qrc[protected]|]

Hi,



I do not understand what policy is being referred to here?



Is the customer supposed to cancel the services again with Airtel, and get
airtel services again to get a convenient billing cycle?



Thanks and regards,

................................................................................
................................................................................
............................



Poornachandra Upadhya

Manager - OE

LOGO 2

................................................................................
................................................................................
.............................

Office Phone: +[protected] | Mobile: +91 [protected] |
Poornachandra.[protected]@igatepatni.com



From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Friday, November 04, 2011 1:13 PM
To: Poornachandra Upadhya
Subject: Re: REGARDING PHONE / BROADBAND FOR[protected]
[|BAL|Qrc[protected]|]



Dear Mr. Upadhya,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 31/10/2011, you have expressed concern
regarding bill cycle change for your airtel account number 16066213.

We wish we could do this for you however, as per the policy we regret to inform
you that we would not be able to process your request for bill cycle change.

We regret for the inconvenience caused to you

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Disclaimer:

Please feel free to speak to our call center executive on 121(Queries) and 198
(complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with
our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to
Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may
send an email at appellate.[protected]@airtel.in or you may call at[protected]
between 9:30 AM and 6:30 PM, Monday to Friday.





Assuring you our best of services
Yours sincerely
Deepa

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
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7A9CE22660A2EC2C51B0DA2668A9D216B02467ABEA2E66A7E92A68ABE3276A91F2187395FF
7&refno=Qrc[protected]



[protected]Original Message[protected]
From: Poornachandra.[protected]@igatepatni.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 31/10/2011 02:54:59 PM
Subject: FW: REGARDING PHONE / BROADBAND FOR[protected]
[|BAL|Qrc[protected]|]

Hi,



So far everyone related to Airtel is expressing regrets but not providing
concrete reasons as to why this cannot be done. Please advise.



I intend to take Airtel to consumer court on this one if flimsy reasons are
provided again.



Thanks and regards,

Dear Sir,
In August 2011, my internet was giving trouble so I made a complaint to customer care. After 2 to 3 visits, by different technicians and after intervention of some Manager Mr.Shiva Shanker, on my insistence a senior technician was sent who claimed that the Modem is faulty and that I should purchase a new one. But, I was and am continuing with the same modem. Ofcourse, connection takes some time. Intially there is a pop up saying Local Area Connection , A network cable is unplugged. But after switching it off and on, internet connection comes on. Now ultimately, I purchased a New Modem Belkin Basic N150 and called up 198 for technician to configure the new modem on 25th October. Since my son was to arrive and he needs to use internet for long hours, I made an urgent request. They promised to definitely send somebody on 25th evening itself. Nobody turned up. Somebody called on 27th from Tel.No.42130577 and fixed up time install new modem. Again nobody turned up neither did they bother to call. On 28th morning from 10.00 am till abt 12 noon after repeatedly dialling this no., i ultimately got connected to be told that somebody will come 'today' definitelyh. I waited the whole day in vain, nobody turned up.On 29th, i went out and somebody turned up when the house was locked. Finally on 31sr Mr.Rajan was sent, who failed to do the needful after trying for more than an hour, inspite of calling his different colleagues/friends for help and walked out stating "Modem is faulty". I gave his the Belkin CD for guidance, but i suppose he could not understand the english used there. He told us to buy a sysco modem which was not available in that particular shop. Now just for his convenience, I cannot throw away this new modem costing Rs.2,500/- and buy the one he suggests. Anyway the next day i again called 42130577 and asked for some senior technician to be sent. In the meantime, I also spoke to Mr.Shiva who assured me that he look into the matter and send somebody to do the needful. Till today, nobody came nor called. When I again called the customer care this morning, i was shocked to be told that my request has been closed after a talk with me on 2nd November. ITS A SHEER LIE - nobody called up. I am not a fool to close my request without modem being installed. Anyway, this morning, I spoke to Floor Manager Ms Jasmine who registered a fresh complaint No.6720770 and assured that somebody will definitely call up and attend to my problem by 4.30 p.m. All my time is just being wasted by AIRTEL, nobody called nor turned up till 6 p.m. Again I called customer care, and was told that somebody will call up in 24 hours. But I am fed up with your company's very very poor response and hence this written complaint. NOW WILL SOMEONE PLEASE LET ME KNOW IF ANY EFFICIENT TECHNICIAN IS AVAILABLE TO CONFIGURE MY MODEM IMMEDIATELY WITHOUT FURTHER DELAY. Otherwise, shall i disconnect this USELESS BROADBAND connection? Expecting a proper reply from your end. My email id is [protected]@yahoo.co.in immediately.

Dated[protected]
TO TAKE UP THIS MATTER WITH THE AIRTEL AUTHORITY IMMEDIATELLY SINCE I AM BEING HARASHED UNNECESSARY FOR NO FAULT OF MINE.

To,

The Bharti Airtel Limited
224, Okhla Industrial area
Phase-3,
New Delhi-110020.


Subject :- Regarding disconnection of Telephone No. [protected] and final bill payment of A/C No. 14387195 Bill No.[protected] dated 18.06.2011 Billing period 17.05.2011 to 16.06.2011.


Sir,

Please refer to the above mentioned subject vide which I have intimated to disconnect my connection of Airtel with effect from 16.06.2011 vide telephone conversation with customer care services.

It is regretted to point out that uptill now I have not received any massage regarding disconnection but instead I am receiving bill through mail for payment. This is creating mental unnecessary problem since telephonically also I am being threatened to pay the bill again and again. The customer care / call centre phone No. [protected] on dated 04.11.2011 (Today) is also harassing me and threatening that they will relate this problem to my relatives who are also being dragged unnecessary and also they are threatening to issue legal notice for no fault of mine.

It is hereby request that the final bill may be raised upto 16.06.2011 for which I am ready to pay the due amount. The bill may be sent through my email.


Thanking you,

Yours faithfully


Vinay Kumar Srivastava

I applied for a new airtel broad band connection on the 24th Oct 2011. The guy (Mohan Kumar [protected]) took all the documents from me and promised that I will get the connection on 27th Oct. When I called on 27th to confirm the timing, he directed me to another guy (Arun [protected]). Arun said there was a mis communication and connection can only be given on 29th. I agreed and called him again on 28th to confirm if everything was on track. He acknowledged the same. On 29th Morning I called to confirm the time and he said 6.30pm. I called again at 6pm to check if they are coming and he confirmed they are coming at 6.30. No one turned up, I tried calling from 7 to 9 but his phone was switched off.

On 31st, I called up Arun to check the status and he gave me some stupid reason. At this instance I asked him to give back the money but he begged for one day time and promised I will get it on 1 Nov. When I questioned that 1st is a holiday and no one will work, he said they are working and I will get the line.

On 1st I called him 25 time since morning but he didn't answer once. I called Mohan again and he spoke to Arun and told me that server was down and I will get connection on 2nd. When I didn't get the connection on 2nd, I told them to give back my money as I was fed up.

At this instance, Arun's boss named Praveen ([protected]) called up saying my documents were not complete and hence its getting delayed. I immediately sent scanned copies and he promised to get the line on 4th. Its 4th and I still don't have the line. I called Praveen again today but he directed me to Vinod[protected] who said connection will be given only on 5th...

Do I really believe these guys? Frustrating for the fact that I believed this is agreat company and invested in it as well.

My form number is TBLR 296101 and I don't have a clue what to do as airtel's site doesn't have any proper grievance addressal where I can raise these complaints.

25August 2011 - First request for Plan Migration from 1Mbps to 2Mbps with 30GB and for IPTV (Req no: 2886918)

13 September 2011 - Got IPTV (its the worst) but no plan migrated to 2Mbps 30GB download (Comp no: 3998684 for plan upgrading)

09 October 2011 - Again called the customer care, they'r telling because of IPTV, broadband plan cannot be migrated. (wrote complaints mails to
[protected]@airtel.in to cancel IPTV and upgrade my plan)

October End - Got 3 calls regarding IPTV cancellation and plan migration. I've confirmed both.

02 November 2011 - I dont have internet connection. Called Customer care. They are telling I've placed request for cancellation. so they did it.

I've told them clearly, the cancellation request was not for broadband but for IPTV and had request for broadband plan migration also.
Then started telling the "sorry for inconvenience caused" ready made dialogue and have taken one more request for reactivating net connection.
Req. No: 6594278. They told it'll be activated before 2nd Nov 2011 6:05PM.

Till Now Nothing happened!!!!!

After that also i've wrote 2 mails to [protected]@airtel.in...

I dont think something will happen from Airtel's side.