Airtel Complaints & Reviews

Dear Sir,

I was using Airtel DTH HD set top box for my TV connection since 2010 August. The set top box is not working from 13th October 2011, and I had tried to contact Airtel call centre on[protected]. It was always gone through IVR system and couldn't speak with any one. Finally I wrote a mail to their customer service mail id regarding the same on 19th Oct 2011. I have received complaint registered No.12815574.Then no one was attended my complaint, still they sent SMS saying your complaint has being resolved and still you have any issue you may contact on [protected]. I have called on this number, one man took the call and I have explained the details. His response was he is not responsible for any complaint rectification and disconnected the call.

Again I have forwarded the mail to the same customer service ID. same thing is happening every time.

Finally, on 25th Oct-11 7:30 pm I got a call from their service personal and he said he will be attending the complaint same day before 10:00 pm. but no one was attended. Then I have called on that No [protected], his replay was he will attend on next day before 12:00 noon. same way nobody was neither call me nor attended.

The last statement was they don't have HD set top box stock, you will get it when the stock arrive and for replacement with a cost of Rs 750.00.

Now the holidays for children and TV is not working, so I have requested them to resolve as early as possible.

what should I do, Pls help me.

Regards,

Ajithan M.N.

Sanpada

dear sir,
i had paid for a new airtel broadband connection 3 months back.After 20 days they told me that the place where i live is a chocked area ,so that i wont be getting the connection.and i was informed that i'll get my money back in 10 days,its more than 3months now...pls help me in this regard..
regards,
mohammed

mob-[protected]
l.b.shastri nagar ,bangalore-560017

Hello,

I have been getting calls from [protected] on odd hours that are always missed calls as they just ring once or twice. Today I did receive it but there was no voice from the other side hence not aware of the reason why I am getting the calls. Kindly investigate before it may put me in trouble in the way of someone using my sim to make calls.

Concerned subscriber
Hrishi.

My number is [protected].Today[protected] i recharged with 35 rs.for airtel internet(500 mb/6days) and i got the confirmation message also.but each time when i access internet my balance getting deducted (the airtel internet pack did not activated) .I contacted 121 and they said to call 198 but they told there is no 35 rs internet pack.when i asked to reimburse the money which i charged they said it is not possible.

Sir,
This is bring into your kind notice that, today i had very bad experiance from your collection agent,
i dont know his name and his mobile no is [protected] . today morning he called me and shouted with using very dirty low end words , i didnt expect this type of collection procedures from the company like Airtel,

some days before call center persons inform me about the outstanding bill( mobile no: [protected] ) and i was arranged to pay the biil by easy recharge at kollengode palakkad dist, but the dealer who is friend of me told that he doesnt have enough balance to charge so he will charge for rs 1000 and remining will be charged by comming days,
then i go to thirupathy for the pillgrame when i came back actually i forgot to inform my dealer to recharge the balance because iam using another number. The aitel number which i used only for the standby purpose and normally my another mobile number bill comes arround Rs 2000 to 25000 . so i was uncared about your 500 to 800rs bills.
Most of my airtell bill was computedly paid after two or three months,but no bill is unpaid, that you may check on your systems
On today morning the agent called me and said that, he thought that iam a gentelman and now he understand im not and misbehaved me , that time i said to dont call me again im not interested to talk with him. mean while he used the very dirty words and he said he knows how to collcet money
i dont know, is this is the collection procedure of airtel mobile, if not please inform the status at the ealiest otherwise iam pressured to complaint to police dept: as well as to the consumer forum towards the agent and the company


Regards
Mridul.ER
Eluppassery .House
Kizhakkemury.po
Elavenchery
Palakkad

Dear sir/ma'am
I am a user of airtel number which is [protected]. I have applied for MNP in august after which i received a call from the airtel executives. I didn't migrated to another network because they offered me 10p/min local airtel to airtel for 6 months which was feasible for me so i agreed to their offer.
But after sometime my few local airtel calls were charged .5p/sec which was not according to the commitment made by them. I made my first complaint regarding this on 4th sept for and they promised me a call back within 48 hours which i didnt get so i again complained on 8th sept to manish and i was informed that my complaint wasnt registered and now he said it is now noted down with the complaint reference number CWRCH[protected] and i was again told that a call back will be arranged in 72 hours but nothing happened.

So i again complained to an executive Jitendra with reference number CBNRA[protected] on 17th Sept and he said he'll definitely get me a call back within a day but he didn't do it.
Then i did that again to Virender with reference number CMBNR[protected] on 21st Sept and again the same things happened.
So i thought of complaining now to higher authority of my zone, the Appellate officer o[censored]P west zone.
I got the number from the website which was +[protected]. I called that number and i got the message this number doesn't exist.How come they have put wrong information on the net.
That is a very big irresponsibility by them.
I tried many times but i got the same information.
So with no other option left i had to complain to the Appellate officer of Delhi zone. I made a call on 25th Sept and i kept my prob in front of them and they promised me a call back within 5 hours but they didn't do. After 5 hours i made a call again then they asked for 2 hours but of no use and by that time it was 6pm so i had to stop.
Next day i again called up and told them what they did to me so the officer forwarded my call to the UP west zone appellate officer Arpit.
Up till this date my problem of wrong deduction was continuing. I told him everything i faced and he said that the wrong deduction is due to the night pack and its not wrong.
He said for 24*7 you will be charged 10p/min but since you have activated the night pack on your number which gives you 5p/min and in the transition state of both the pack its obvious that you will be charged .5p/min and its logical.
i told him if anyone on this earth says that its logical and understood i will take my complaint back and if this has to be there why wasn't i informed when i was given this scheme and even i asked whether there are any conditions in this pack and i got the reply no....
And still if this what is by the company why wasn't I told when i contacted so many times to the customer care??
He agreed with me that it isn't logical so he forwarded my complaint and asked me 48 hours more time and i agreed.
But till date i haven't received any call back and even more than 165 Rs has been deducted and more than 25 Rs has been wasted on calling to Appellate officers.
So i again applied to MNP and i again got a call from them few days back and i told them about my problem and he gave me a silly reason that since i was using promo balance at that time when i got my balance deducted so i told him that i every time use the promo balance. I never get my number recharged with the main balance so why doesn't it happen always.
i don't how such responsibilities can be done by such a big company. a lot of my time and money is wasted on all this. Its almost 2 months over and still nothing impressive has happened so far. So i will look forward for a good and strict decision plus a handsome compensation for all this.They treated me very badly when i tried to contact them.Their customer care executives are good for nothing they don't even know how to interact with the customer.
I sincerely request you to please have a look at it and take a decision as soon as possible. I will be highly thankful to you.
yours truly
Gritank Dhamija

My Airtel Customer ID # [protected]. My connection has been disconnected after making 10 calls. But my money has not been refunded. I am trying to contact the customer service dept for last 3 days.My calls have been disconnected 5 times and then I was promised by Kiran Kumar that my chq will be sent in a day on Oct 25,2011 and then she would call me in 24 hrs. But I have not received a call till date(Oct 27,2011).I called again and spoke to Angelina who said She would call me in half hour at 12:00 PM and its 3:30 Pm now and I have not received a call yet. Then I spoke to some guys who said they will call bein 24 hrs and someone(Ajay) said the issue will be resolved but someoher said they will investigate and cal me back. Its the question of Rs.2314.

Hi,

I have applied for cancellation of my mobile no [protected] one week back still the same is not been address and i have seen excess amount been billed. i have not received tellephone bill for the same. i need to recover the excess amount been charged and there are few hidden chages which has not been informed.

Regards
Glen
[protected]@gmail.com

My telephone no. is[protected]. I have been recieving internet messages from airtel smart tracker saying that "internet usage update" which timly disconnects the internet connection while working on the the internet. Regarding this i have given a complaint a number of times. Still i havent got any solutions to that,i tried cheking my computer and it works fine. If in case im being reminded by this message again i will definitely not pay the bill and u might as well disconnect the internet connection.

it is to bring to your kind notice that i have a SIM Airtel vide No. [protected]. I have been harrased often by Bharati Airtel by means of activation of Value Added Services without my consent and illegly deducted amount from my account balance. I made complaint to Nodal officer, Appellate officer, Karnataka and they given assurance to not repeat such type of inconvinnance in futrure, but even after their assurance on 25.10.2011 deducted Rs. 50 illegally from my account balance.

Please do needfull at the earliest please


With regards,

Haridas

My Name is Gagan Mittal. I had baught an Airtel Digital TV DTH connection on 15th October. I had bougt it online from the website of Airtel for Rs. 1590. My customer id is [protected] and my order id is 372571. First of all the was a delay of one week in installation as against 48 hours mentioned on their website. Now the connection has been installed, but it has not been activated till now as a result i am not able to see any channel for last 3 days. There is nobody to listen to my complaint. My telephone no. is [protected]. My E-mail id is [protected]@yahoo.co.in

Dear Sir/madam

We have summited our pf calim form to our employer before 1 year but there is no response from them we when we r sending mail the reply comes as below
We would like to inform you that as per our records your forms are in ready for submission stage. The S.No of your form is 281.
As per process, you can collect your PF form from our office personally (Wednesdays/Fridays from 2pm to 6pm) from the following address and submit the same to RPFC:

PFcell, Mr. Pulin Das,
Rock Garden(Room no 370),
Bharti Airtel Ltd. Plot no 16, UG floor,
Udyog Vihar, Phase IV, Gurgaon-122015.

Kindly ensure to CONFIRM BEFORE YOU COME to collect your forms personally from the above mentioned address so that we can get your forms ready for hand-over.

we r in bangalore they are expecting us to come to gurgaon and clooect this not fair on their part pls look onto the same

u can reply back to my email id - arshad.[protected]@gmail.com

I done 500/- Rs recharge before 5 days and then they said that currently server is down so i will get the recharge messageafter some time but i didn't get any mas or balance yet. I pay money 500/- rs at that time but now i didn't receive any recharge from Airtel service provider at Gandhinagar Sector-17,
And if there are any problem in the server then they have the guts that they tell me that sorry we didn't complete your recharge but they take my money silently and didn't provide recharge.

Now diwali holidays is running so i didn't go the shop to ask further inquiries and now i am out of the state so how can i get help form any one.
so that i post my complain here.

Sir I am holding this Airtel prepaid number # [protected] for so many years. Just a week before, i got a display message like - 'Sim card registration failed'. Could you please help me on getting the same number back again. If any details are needed from my side, please call me [protected]

complaint mobil no: [protected]
sim no:[protected] sir pls make it fast my address biju.s
Sreevalsom. tc 50/2031,
Aramada. p. o
Thiruvananthapuram-695032

Dear sir/madam
I have been using your service (Airtel mobile, Assam) for last 5 years, but from the last 3 months money have been continuously deducted from my account for unwanted value added service, which was automatically updated to my number ([protected]) without any prior notification. Previously couple of times I had given complains to your customer service adjectives by mailing and over telephone, but still do not get any comprehensive solution. Sir I need your bold step towards the problem, otherwise I would stop your service very soon.
Yours Faithfully
Dipankar Lahkar
mob. no.-[protected]

Through this letter I would like to draw your attention towards the serious issues that I am facing with AIRTEL.

It was my bad luck that for my company (Apurva Creations Pvt. Ltd.) I applied for 3 connections of Airtel (2 Voice and 1 DSL) which I always assumed was a very efficient and customer oriented company. I had applied these connections somewhere during last week of August. For the same initial documentation was handles through Airtel Executive Mr. Ravi[protected]. The person who came to collect the form was clearly told that since this is company we would require all the three numbers is serial order which he confirmed to.

After 15 days an engineer came for installation of these numbers and when I asked about the numbers he gave me all three different numbers to which I rejected the installation. Finally Mr. Pravin Sharma (Territory Sales Manager – [protected]), Mr. Pushpender (Territory Sales Manager – [protected]) and Mr. Amrish Chaudhary ([protected]) came into picture and requested me to take voice numbers in Series and a different number for DSL to which I agreed. After almost a week finally they offered me 0120 – 4123701, 4123702 (For Voice) & 4118841 (For DSL). I confirmed these numbers and an engineer came for installation of the same around 16th September. He called from all three numbers on my mobile and confirmed me the numbers. After installation I got a Welcome call for 4123702 & 4118841 but not for 4123701. To this the engineer said that there is some problem from backend and you please take the welcome call for the other two numbers and for the third number it will take an hour or two at the max to activate it. He promised me that there is no issue of any sort and I can go ahead and get my stationary printed and circulate the number as well.

Few days passed and when the number[protected] didn’t get activated I started calling Pushpender and Amrish on continous basis to get the status. Initially they always said that they have mailed the concerned authority and it will be activated in a day or two then after few days Amrish stopped taking the calls and Pushpender told me to switch over to some other service provider as quality of service of Airtel was not like before and nothing can be done as this number has been allotted to someone else. To which I replied that since I have already expended around 25000 Rupees on stationary and all of it would be wasted. He said that even if I come to Sec – 58 office of Airtel it won’t be of any help.

Then on 26th September I finally called up 198 and registered my complaint (Reference number – 4716782) and narrated the whole incident to which I was promised that action will be taken and line activated before 4th October – 9:32 AM.

Same thing again happened never got a single reply from Airtel – again called up spoke to senior (Reference #[protected] was promise matter will be escalated and within 24-48 hours will get a feedback. Nothing happened.

Again called up spoke to another so called senior (Reference #[protected] same reply wait for another 24-48 hours and matter will escalated and sorted. Again nothing happened.

Again called up spoke to another so called senior (Reference #[protected] same reply wait for another 24-48 hours and matter will escalated and sorted. Again nothing happened.

Again called up and spoke to another senior (Reference #[protected] and still no satisfactory answer.

Wrote to Nodal officer of 12th October and still waiting for a reply

I wonder how many more days will pass like this and I will be at the receiving end.

And the best part is that till date I have not even got a single call back from AIRTEL but only I have been calling up.

Now I realize that your sales manager Pushpender was right when he said that quality of Airtel’s service has downgraded and I should look for some other service provider. Being an insider he knows the true status of company.

If this is actually the case and if it takes these many days just to activate a number then I wonder what service Airtel would be able to provide me in near future. I believe 25 days were more than enough to sort out any backend problem they had.

So if you are able to give me an answer on above and rectify the problem then please let me know else I would like to get all my three numbers deactivated and return the handsets and Router purchased from you with a refund of connection fee paid and the charges that I had paid for my stationary.

Hopefully will get a reply or call back from Airtel now.

Dear Sir,

My residence telephone number[protected] is not functioning more than a month. The complain request no. 4113490 was also raised on 15th Sept, 2011 with Bharti Airtel Ltd in this regard. Whenever we are enquiring with Airtel customer support team, they are giving a standard reply that due to some technical problem, it would take some more time to resolve , which is continuing more than a month. During this period , the monthly bill got generated twice and also cleared ( value Rs. 1177/- & Rs. 800/- ) as per the advice of Airtel customer support team. They told us, if we don't clear the bill, the service request would never be addressed. Now, even after that, the telephone line is still inactive.

We would like to seek your help to resolve this issue. Either they restore the telephone line , else they give our money back so that we can approach a different service provider.

Request kindly advice.

Thanking you.

Yours truly,

Sukanta Bhattacharyya
208 A Sunbreexe Apartment
Vaishali , Sector 5
Ghaziabad (U.P.) 201010
Mobile No. [protected]

THE UNDERNOTED COMPLAINTS HAVE BEEN POSTED AT WWW.CONSUMERCOURT.IN ALSO

Dear Sir,

I had posted a complaint regarding Airtel deactivation/activation of 3G Services on 20.10.11 Now, see what has happened. On 17.10.11 after speaking to the Airtel Appellate Authority in the afternoon and late evening I sent a mail to customer care,appellate authority etc. that I will not be using outgoing services etc on my mobile nos.[protected] & [protected]till a resolution is given to the 3G complaint. On 19.10.11 at 12.16hrs. I received SMS that my unbilled amount is Rs.498.43 as on midnight of 17.10.11 Today on 22.10.11 I received a SMS at 11.58hrs that my unbilled amount is Rs.513.43 as on midnight of 20.10.11 I never used my mobile only incoming calls were attended which are FREE LOG AVAILABLE ON MY NOKIA N8 PROOVES THIS ANY PERSON FROM AIRTEL CAN COME AND CHECK, BUT STILL UNBILLED AMOUNT KEPT ON INCREASING. On mobile no.[protected] there are no changes in the amount A mail regarding this has been sent to the concerned but as usual neither any acknowledgement nor complaint no. has been received by me. THIS ANOTHER DEEPAWALI GIFT GIVEN BY AIRTEL. Amount involvement is very less but the matter is of principal. S.N. SEGAL/AGRA

Dear Sir,

My mobile nos. [protected]/[protected]. Airtel customer care executives do not reply properly, they connect you to their seniors who at times never answer. When complaint lodged with the Appelate Authority they say within 03 days they will solve the problem. But after 03 days 72hrs. no result. THIS AIRTEL IS DOING WITH NINE YEAR OLD CUSTOMERS THEREBY GIVING THEM THE DEEPAWALI GIFT. If contact details of High Officials are available customer can contact them and inform them what is going on at the lower level. These people at Airtel are making a fool of customers. They at Airtel are always right and customer is always wrong. ONE THING IS SURE AND I HAVE EXPERIENCED IT "YOU OPT FOR MNP" THAN SEE YOU WILL BE GETTING REGULAR CALLS THAT WHY YOU ARE OPTING FOR MNP AND WHEN YOU TELL THE PROBLEM THEY ARE IMMEDIATELY READY TO SOLVE THE PROBLEM EVEN GIVE YOU REFUND FOR ALL THE CHARGES FOR WHICH YOU WERE COMPLAINING.........WHY?? If anyone can provide me contact details of High Officials of Airtel please forward the same to me. I am waiting for sometime more after which I may contact TRAI and Ministry of Telecommunication. S. N. Segal/Agra

I got phone call on 25.10.2011 from the number [protected] and the person informed me in Hindi that I got lottery of 25 thousand and further asked my bank account number as required for transfering the amount. I just verified the same with customer care over the said offer later and got calrified there was no such offer and call actually from pakistan. I again called up the particular number and told him that this is actually a fake offer. Then, he started telling what customer care people knows and we call directly from head office. Then, I just informed him that I am decided to lodge a police complaint against you as it is fake call and later disconnected the phone call. After that, there was no further phone call from that number. Beware of these fake calls.

Bharat Bhushan
[protected]

Hi,

I am using airtel no. [protected] only for 3G usage.

Last I recharged Rs.750 for data and Rs.50 for normal balance.

After that airtel has started deducting my main balance without any reason.... saying I am downloading hello tunes, subscribed to monthly hello tunes, or I've clicked some flash message. Boss... I've been using airtel prepaid for last 8 years and I very well know, what is VAS and how it gets activated..!!

[protected][protected] This on date 25th Oct[protected][protected]-
Number: Airtel
Content:
The Last 5 Charges are :
1. Monthly Rental 35-Rs.35.00, 24/10/11, 09:45 PM
2. Hello Tune Ringtone Download-Rs.5.00, 24/10/11, 09:45 PM
3. Monthly Rental 35-Rs.35.00, 24/10/11, 09:45 PM
4. Hello Tune Ringtone Download-Rs.5.00, 24/10/11, 09:45 PM
5. Value Added Services-Rs.10.00, 22/10/11, 06:15 PM

[protected][protected] This on date 24th Oct[protected][protected]-

Number: Airtel
Content:
The Last 3 Charges are :
1. Value Added Services-Rs.10.00, 22/10/11, 06:15 PM
2. Value Added Services-Rs.35.00, 14/10/11, 09:38 PM
3. Value Added Services-Rs.5.00, 14/10/11, 09:38 PM

For one pretext or the other Airtel is going behind my number to deduct main account balance.... what sort of Business or Professionalism is this??

I've spoken to following supervisors from airtel to rectify my problem but nothing has happened till date..
1. Kumar
2. Yusuf
3. Sashikala
4. Damyanti

Hope some sense will prevail in Airtel and my issue will get resolved ASAP.

Thanks,
Samrat
Bangalore
Alternate Contact No - [protected]