Airtel Complaints & Reviews

This Complaint Is Regarding The Airtel Outlet Showroom In Mosque Road. Many Customers Including Me Are Facing Problem For Paying Bill Amount. They Say Pay By Card Sometimes Pay By Cash Sometimes. Both Option Is Supposed To Be Available For Paying Bill. Inspite Of Droping into The Same Showroom For So Many Times They Had Technical Problems To Refuse Bill Money. For The Mistake On Their Part They Ask Us To Pay Penalty Amount. Their Systems Do Not Work Most Of The Time. This Kind Of Inconvenience Is Caused Most Of the Times. This Problem Persists From More Than 6 Months. Every Now And Then It Happens. And Menu Options In Airtel Customer Care Is So Tricky It Forbits Any Customer To Speak To A Customer Care Executive. They Previously Had Options To Speak. Now Many Unwanted Menu Options Is Available Which Never Helps Customer To Speak To A Customer Care Executive.

Very Bad & Intolerant Service.

Dear Sir,

I just check in your website www.airtel.in dt 10th Oct 2011 that my bill just generated and show bill generation date is 03.10.11 (Bill generated today, i.e. 10.10.11) and current outstanding is Rs. 1186.53/-, I want to know detail itemized bill in my email [protected]@gmail.com at your earliest as I am not sure when my paper bill shall come in my address. If found suitable clarification from your end then only I make payment unless I surrender my connection without paid any amount. I am sure that your calculation of bill is not correct in my case, so please check it and reply me soon and please inform me the procedure of convert it to prepaid as my experience of postpaid is very poor.

Account Number [protected] airtel Number [protected]
Customer Name Mr Suman Bhar
Current Outstanding Rs. 1186.53
Last Bill Date 03/10/2011
Last Bill Amount Rs. 1238.12
Last Bill Due date 21/10/2011
Last Payment Rs. 1411.72
Next Bill Date 03/11/2011
Deposit Amount Rs. 300.0
Standing Instruction (Credit Card) / ECS No




UNBILLED USAGE

[protected][protected][protected][protected]

Unbilled Usage from 02/10/2011 to 08/10/2011



Unbilled Amount(Rs.) From Date To Date
30.10 02/10/2011 08/10/2011

* This is your approximate unbilled usage as on 08/10/2011. Please note this amount doesn't include monthly rents / roaming usage / discounts.Actual amount will reflect in the next bill.


I am sure that if my billed amount is Rs. 200-400/- it will fine, as in my calculation:-
a) Rental Rs. 99/- for 03-09-11 to 26-09-11
b) Rental Rs. 149/- for 27-09-11 to 03-10-11
c) Rental Rs. 99/- for SMS pack from 03-09-11 to 25-09-11
d)If any additional call charges < 50Rs.
e) Taxes extra
I don't send any random SMS after deactivation of 99Rs. sms pack after 25th Sep as per TRAI guidelines and don't use any Value added service (Hello Tunes etc) or Roaming etc in this month that should be chargable.

Hope I clarify from my end for address complaint suitably. Further, I discussed with my family lawyer and go to Consumer Forum soon if you don't reversed false bill for this month and don't pay any single paisa to AIRTEL, mind it. You are hereby requested to re-calculate my bill at your earliest within 2 days from the receipt of this letter and send details customized bill and corrected/revised in my email [protected]@gmail.com (You may stop paper bill in next month onwards from your end, if required) unless I shall make complaint to Consumer forum against you for redressel.
Wishing your needful action and quick reply.

From:
Suman Bhar
9/6, Rajendra Nath Roy Chowdhury Lane,
Kolkata-700036
M-[protected]
Ph[protected]
10-10-11

sir,
i am user of airtel post paid from aug 2011. My no. is [protected]. My last unbilled amount as given by airtel is Rs6749 which in any case is not possible. I enquired regarding that with your customer care executive. He told me that its because o[censored]sage of internet on mobile , but i had activated Rs149 (2GB) plan on my no. on 2nd of october, which was deactivated by yourself on 3rd of october without any intimation to me and instead of that you activated Rs98(1GB) plan on my account . When I later came to knew about the 1GB plan i made a complaint regarding that on service request no. 39918568 , but deactivated both the plans and counted my internet usage at 10paisa/10kb , Which means for nearly 780 MB you charged me Rs7800 . This 780MB should come under my Rs149 plan.
My bill should accomodate only the following things : 1) monthly rental
2) call charges
3) Rs149 GPRS plan
4) taxes on the above amount
I had a made a complaint against this on service request no. 40021372. I hope suitable action we will taken by you and i will get my revised unbilled amount based on the above for transactions.

WORST CUSTOMER CARE AT AIRTEL, MALAKPET BRANCH IN HYDERABAD, ANDHRA PRADESH AND WORST AIRTEL SERVICES! MY SIM GOT UNREGISTERED ON 26TH SEPTEMBER AND I WAS ASKED TO SUBMIT MY DOCUMENTS AGAIN AT THE NEAREST OFFICE SO I DID SUBMIT ALL THE VALID DOCUMENTS ON 1ST OCTOBER. I WAS TOLD BY THE EXECUTIVES THAT MY SIM WILL BE ACTIVATED WITHIN 4 DAYS. I WAITED FOR 4 DAYS BUT THERE WAS NO USE.THEN I ENQUIRED ABOUT THE DELAY AND I GOT THE REPLY THAT IT WILL TAKE TWO MORE DAYS AS THE TECHNICIANS WONT WORK ON SATURDAYS! SO I WAITED TILL 6TH OCTOBER AND WENT TO OFFICE TO FIND OUT ON 7TH AS STILL MY NUMBER WAS NOT ACTIVATED. THEN THE EXECUTIVE INFORMED ME THAT THERE WAS SOME MISTAKE SO THEY LODGED A COMPLAIN AGAINST MY NUMBER AND I WILL BE GETTING BACK MY NUMBER WITHIN 24 HOURS. I BELIEVED THEM AGAIN AND WAITED FOR TWO DAYS THAT IS 8TH AND 9TH OF OCTOBER. BUT AGAIN, NO USE! EVEN TODAY THAT IS 10TH OCTOBER AGAIN I WENT TO THE AIRTEL OFFICE AND QUESTIONED ABOUT MY NUMBER, STILL THEY HAVE NO ANSWER AND STILL MY SIM IS UNREGISTERED.

Hi, I have a 3G Data card from Airtel with number [protected]. The tariff plan on the data card was 675 and later upgraded to 899 plan. For the month of September, I have received a bill with charges for 675 and 899 plan with total amount of 1783 rupees. When contacted Airtel team, the floor manager accepted the mistake and asked me to make the payment of 991/- only and mentioned that the issue will be fixed on October 7 ( prior to the due date of October 9). Another issue was, the card stopped working for more than a week and even after the payment of 991/- airtel could not fix the issue. Continuous calls to customer care and communication with their floor manager yeilded no result. I have escalated the issue to as per the escalation matrix I have (mailed to Sanjiv Verma & Sunil Karala) and there was no response from them as well. Every time, I have only assurance that, the issue will be resolved soon and they will call back in 4 hours etc.. it is also important to highlight that, to get a floor manager, approximate time is 30 minutes. This is the second consequetive month I am having the issue and it is unfortunate that, Airtel is interested more in collecting money than giving the service to customer. Airtel has one of the worst website a enterprise can have.. horrible slow and most of the time, it won't work at all to register a complaint.

If any of you need any additional inputs, please call me on +91 [protected] or mail me at [protected]@rediffmail.com

I'm Really in PAIN with AIRTEL TELEMEDIA SERVICES:
From the last 50 days I'm asking these guys to shift my address but every-time they are asking 3 more days,even they are not giving confirmation! although each time they are promising for URGENT PRIORITY! but no response!!! This AIRTEL is really most non-cooperative telemedia service I've ever used.

Now I'm Asking for discontinuation with AIRTEL but again No reply! Really ridiculous!!

My Mail communication:

Sir,

PLEASE CONFIRM MY DISCONNECTION REQUEST! I Can't bear anymore PAIN from your Team! and please STOP BILLING FROM THE DAY I'VE STOPPED USING SERVICES i.e. approximately from 03.09.2011.

Its more than one month and now I've taken other service and its working fine. Thanks for NON-COOPERATION!
--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


[protected] Forwarded message[protected]
From: ashutosh pandey <ashutosh.c.[protected]@gmail.com>
Date: 5 October 2011 15:20
Subject: 0120)_[protected] Fwd: DISCONNECTION REQUEST!!! Re: FWD: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI CONNECTION! [protected] [|BAL|Qrc[protected]|]
To: nodal.[protected]@airtel.in, [protected]@airtel.in


Sir,

PLEASE CONFIRM MY DISCONNECTION REQUEST! I Can't bear anymore PAIN from your Team! and please STOP BILLING FROM THE DAY I'VE STOPPED USING SERVICES i.e. approximately from 03.09.2011.

Its more than one month and now I've taken other service and its working fine. Thanks for NON-COOPERATION!

--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


[protected] Forwarded message[protected]
From: ashutosh pandey <ashutosh.c.[protected]@gmail.com>
Date: 3 October 2011 12:22
Subject: DISCONNECTION REQUEST!!! Re: FWD: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI CONNECTION! [protected] [|BAL|Qrc[protected]|]
To: nodal.[protected]@airtel.in, [protected]@airtel.in


Dear Sanjay,

4 days back A Lady executive from you Cancellation Department Made me a call and Asked me to wait for 24 hrs and now its 4X24 hrs. AS I'M NOT USING AIRTEL TELEMEDIA SERVICES FROM LAST ONE MONTH. I'm just wondered that how AIRTEL DTH Guys can locate my address & Fix my DTH within 3 hrs and WHY YOU GUYS are taking so long time?

This is Really Enough, Today I've Talked to another Service provider and they will fix their setup. So Please I DON'T WANT TO REMAIN WITH AIRTEL ANYMORE.
Sorry for my Mails and Thanks for you Poor Service. Please CLOSE my account with deducting my Last month Not Usage.

As I've already told you multiple times that because o[censored]navailability of TIME I'm not filing any case against you in Consumer Forum but when i'll get it I'll definitely do this.

--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


On 2 October 2011 11:14, <nodal.[protected]@airtel.in> wrote:

Dear Mr. Pandey,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is in reference to your email to our nodal office on 26/09/2011 regarding shifting for your airtel account number 15316566.

Please accept our sincere apologies for delay in responding to your email and for the inconvenience you might have faced due to above mentioned concern.

We would like to inform you that your concern regarding shifting has been registered with the reference number 3407510 and the same will be resolved shortly.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.

Assuring you the best of services.


Warm Regards,
Sanjay

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=04 4 F[protected]F91C66A7D4345EA9ED2F5C9F2ABDDE2060A2E32567A9EA295ABFC5CB3257B5D53A5D...⇄



[protected]Original Message[protected]
From: ashutosh.c.[protected]@gmail.com
To: nodal.[protected]@airtel.in
Cc:
Sent: 26/09/2011 12:59:55 PM
Subject: Fwd: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI CONNECTION! [protected] [|BAL|Qrc[protected]|]

Can you do sothing in this regard!!!

Ref: Below Mentioned Mails:


--
With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


[protected] Forwarded message[protected]
From: ashutosh pandey
Date: 26 September 2011 12:54
Subject: Re: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI
CONNECTION! [protected] [|BAL|Qrc[protected]|]
To: [protected]@airtel.in


Sir,

Please disconnect my AIRTEL services as i Can't pay unnecessarily as I'm not
using your poor services from last Month and I'm paying Unnecessarily!


Thanks for your such a delay response with old customers!


--

With Regards
Ashutosh C. Pandey
[IMAGE]

A Scientific Society of MCIT | Govt. of India

EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in


NOTE:Please consider the environment before printing this e-mail notice


On 23 September 2011 21:09, <[protected]@airtel.in> wrote:
Dear Customer,

Ref: Email dated[protected], concern regarding delay in shifting for your
airtel number [protected].

Thank you for writing to airtel.

We regret the delay in processing your request. However, your Service Request
No. 3407510 is under process on priority. We assure that your request would be
resolved at the earliest.

Please do write in for any further assistance.


warm regards
SuneelKumar P G
customer care executive
bharti airtel limited .

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=0D
F729F395ABCDD395DB6DD286992F11C67ABEA1053FD51B2D53F5DAEEF107093F1137796FA 5 7 1
4 B71&refno=Qrc[protected]



[protected]Original Message[protected]
From: ashutosh.c.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 23/09/2011 03:46:40 PM
Subject: Re: (0120)_[protected] REGARDING SHIFTING OF ADDRESS OF WI-FI
CONNECTION! [protected] [|BAL|Qrc[protected]|]

Dear Bibhu Prakash Rout,

its about to Month when i submitted my request!and till date no response. once
a guy(Babloo: mob no: [protected]) called from your back-end team and he said
that he does not provide service in greater noida. This issue is really not
tolerable! why you guys are not making me clear that you will provide the
service or not. or simply i'll disconnect (as i've already disconnected from 20
days) this service.

because of time constraints i'm unable to make you calls and as i've already
made calls to you call centre multiple times! simply tell me why this blocker
as I'm going to file this PAIN in Consumer Forum for Greater Noida Airtel
Users.





With Regards
Ashutosh C. Pandey

A Scientific Society of MCIT | Govt. of India
EPABX:+91.120.240.2551-60 # 708 | Fax : +[protected]
[protected]@cdacnoida.in | www.cdacnoida.in

NOTE:Please consider the environment before printing this e-mail notice


On 12 September 2011 17:43, <[protected]@airtel.in> wrote:
Dear Customer,
<br

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Hi I have applied for the new connection of the Airtel Land Line service on 29th Sec 2011 but till now its not activated. I have provided all the document and Rs 500 to the Sales executive of Airtel on the same day but now his number is continually switched off. when i am contacting to Airtel customer care each and every time i am getting 24 to 48 hr of time commitment. today is 11th of Oct but still not activated. even i visited the Airtel outlet of Laxmi Nagar but are not ready help me out. i am in big trouble. Can any one help me out. My CEF no - 2798332.

Contact Number - [protected]

Respected Sir,
I experienced the weirdest of incidents today.
Timed around 18:30 hours IST, My mobile was working fine as I attended calls from my friends.
Cellphone number : [protected]
An hour past this, however, when my brother tried contacting me, the operator issued a notice, saying 'Out of coverage area'.
Thereafter..I noticed that I could no longer message using the phone.
Did try to change and reset my SMS settings, but in vain.
On reaching home, I tried dialling my phone through the landline, again, in vain.
However, when I made a call using my phone--Surprise of surprises! The ID showed another number altogether!
Tried calling my friends who said they received my calls from another completely different number!
Did contact AIRTEL CUSTOMER CARE, who asked me to contact the nearest Gallery. At 22:30 hours? Meaningless.
This comes as a HUGE SHOCKER, being mismanaged by Airtel.
I want my cellphone number back!
What do I do?


Aiswaria Nair
([protected])

Dear Sir,

I have purchased an Airtel DTH set top box HD from airtel coustomer care helpline directly on 24th Sep 2011. the payment was collected immediately but the product delivery and installation was done only after 5 days i.e on 29th Sep 2011 that too after lot of followup. On enquring about the product from them they had confirmed that there will be HD picture quality and sound where as once the system was installed i noticed that in HD channels sound output is very poor and they same cannot be increased, on callingthe coustomer helpline i was told that there is a problem in hd channels for sound output and the same cannot be reparied or corrected.

my plea is that by false advertising they have sold the product to us and i want to return the product as they cannot support the service also they donot have any email where i can lodge my complaint in writing where as the helpline number peope are not registring the complaint.

pleasse help me.

RGDS

Abhishek Bansal
[protected]

I have purchase new connection using online payment option dated 8.10.2011 having customer ID [protected]. The quality of Picture is very very poor. All channel are giving distorted pictures ( Distortion & Little Boxes and snow )
I am using sony LCD TV 32BX320. I called service engineer so many times and also file a complaint at 12150 having complaint no.[protected] But no body visited my place . I called dealer, he told me that you have purchased though online, we will not give you service. Our duty is just to install the dish, Jahan se aapne purchase ki hai complaint bhi wahin karo. Today is 9.10.2011, second day, I called customer care for refund, they are not ready. Know what to do.

My request is airtel that I need refund of my payment as quality of you dish is not good or up to the mark.

kamal kant
[protected]

Hello to all



Dear mr pandey



We are your customer and holding 02 mobile no: [protected] & mob no : [protected]



We made all payment on time, again we are receiving call that there is a due of Rs700/- since last year march 2010 on [protected] & due of Rs900/- on [protected]



But customer care is unable to provide details for the same.



Mr pandey if customer care is unable to provide the same then is seems a dictator ship. Pay what ever we demand or else we barred your calls.



We made the same payment as demanded by your customer care ms menu.



We again request you to kindly confirm all invoices and payment received in last 02 years in ledger format of both the numbers.



We are waiting for you response till Tuesday, kindly send it to avoid all legal formalities. We can sit and sort out our end also. If you can provide the same as we demanded to sort out payment issue.



Kindly send us no dues certificate up to Oct 2011.







Director/Pradeep Gupta

Law Travels ( R )

Shop no -23,Lehna Singh Market, Near Hansraj college,

( North Campus ), Malka Ganj, Delhi - 110007.

Ph:[protected]

Fax:[protected]

Mob: +91 [protected]

email: [protected]@lawtravels.com, web: lawtravels.com

My Experience with Airtel Customer Care at this rate I don't think any customer issues will get resolved

My 1st Email to Airtel Customer Care

----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com ;
Sent: Saturday, October 08, 2011 8:46 PM
Subject: MNP from BSNL to Airtel for No. [protected]

Dear Sir,

I have submitted MNP from BSNL to Airtel for No. [protected] which is in the Name of Subramanian.P (My Father) on Wednesday 21st September 2011, I had submitted the following forms and documents to AIRTEL Nehru Circle Kumara Park Bangalore

1) MNP Request Form signed by Subramanian.P
2) Prepaid Enrolment form signed by Subramanian.P
3) PAN Card Copy as Identity Proof of Subramanian.P
4) BSNL Landline Bill Copy as Address Proof of Subramanian.P

The above mentioned No. [protected] was successfully ported to Airtel and activated on 3rd October 2011

On 7th and 8th October 2011 received SMS from AIRTEL asking me to resubmit all the documents or else outgoing calls would be restricted in 48 hours

Would like to know what happened to the Forms and Documents already submitted on Wednesday 21st September 2011 at AIRTEL Nehru Circle Kumara Park Bangalore

I spoke to Airtel customer care and the outlet AIRTEL Nehru Circle Kumara Park Bangalore and received unsatisfactory answer they repeatedly asked me to submit the Forms and Document again

Negligence of some people at Airtel is causing pain to customers like us

I have again resubmitted all the following forms and documents at Airtel outlet Dr.Rajkumar Road Bangalore on Saturday 8th October 2011

1) MNP Request Form signed by Subramanian.P
2) Prepaid Enrollment form (S.No. KK10A0 [protected] signed by Subramanian.P
3) PAN Card Copy as Identity Proof of Subramanian.P
4) BSNL Landline Bill Copy as Address proof of Subramanian.P

I request Airtel to confirm the receipt of the above mentioned document and request not to harass us like this


Thanks & Regards,

S.Sunder Perumal

Below is the Reply to the above email from Airtel Customer Care which has no relevance to what I have written

----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@cetindia.net
Sent: Saturday, October 08, 2011 10:27 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated 08/10/2011, expressing concern regarding receiving SMS form airtel for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to confirm that the Outgoing call service is currently active in your account, as per our records.

We request you to follow the below mentioned procedure to get reconnected to the airtel network:

1. Switch off your mobile.
2. Remove the SIM card from your mobile.
3. Reinsert the SIM card in your mobile.
4. Switch on your mobile.
5. In network selection, choose the manual network and latch on to Airtel network.

Further, for STD and ISD mobile numbers, please prefix "0" or "00" and in case of Land line STD/ISD, specific code should be prefixed.

Also, we request you to check your SIM in any other handset.

Please revert with the following details in case the concern persists:

Sample number
Duration of the concern
Complete address with landmark
Handset model
Number of Signals (0; 1; 2; 3; 4; 5)
Error Message/Announcement received
Alternate contact number, if any.

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


In reply to the above email received from Customer Care

----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com
Sent: Saturday, October 08, 2011 10:43 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Sir,

Looks like you have not read my email in full

Please read my original mail in full and then reply

My concern is that why you have asked for resubmission of documents when it has been given on Wednesday 21st September 2011 at Airtel Nehru Circle Kumara Park Bangalore

What happened to the documents and forms submitted as mentioned above Why are you asking it again and again


Thanks & Regards,

S.Sunder Perumal


Reply received form Airtel Customer Care is below which again has no relevance to what I have written


----- Original Message -----
From: [protected]@in.airtel.com
To: [protected]@cetindia.net
Sent: Saturday, October 08, 2011 11:19 PM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated 08/10/2011, inquiring about the SMS regarding submission of documents for your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that, your Outgoing and Incoming call services are currently active, as per our records.

As per the TRAI (Telecom Regulatory Authority of India) guidelines and in the interest of National security, we request you to follow the below mentioned process to resubmit your recent documents at any of the nearest airtel relationship centres:

Step 1: Please fill the Customer Acquisition Form (CAF)

Step 2. Paste your Passport size photograph on CAF with cross signature.

Step 3: Submit Proof of Identity and Proof of Address.

Proof of Identity ¿ Passport/Driving License/Ration Card with Photo/PAN Card/ Voters ID.

Proof of Address - Passport, Driving License, Ration Card with Photo, PAN Card, Voters ID, Water Bill / Landline Telephone bill / Electricity Bill / Credit Card Statement (not older than 3 months).

In case of non receipt of documents, the Outgoing and Incoming services will be blocked in 3 days. Further, the number will be temporarily deactivated within 3 days; from the day number has been blocked.

Please find attached the details of airtel relationship centre for your reference.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.



Yours Sincerely,
IMRAN PASHA B
Customer Care
Bharti Airtel Limited


In reply to the above email


----- Original Message -----
From: Sunder - Career Edge
To: [protected]@in.airtel.com
Sent: Sunday, October 09, 2011 12:48 AM
Subject: Re: MNP FROM BSNL TO AIRTEL FOR NO. [protected] [|BAL|Qrc[protected]|]


Dear Imran Pasha.B,

I request you to please please read my original email with patience in full before you reply

I am fully aware that my Airtel No. [protected] is very much active

My concern is that when I have already submitted all Forms and Documents as per Airtel guidelines on Wednesday 21st September 2011 as below
1) MNP Request Form
2) Prepaid Enrollment form with Passport size photograph on CAF with cross signature.
3) PAN Card Copy as Identity Proof
4) BSNL Landline Bill Copy as Address Proof

What happened to the Forms and Documents already submitted ?
Why are you asking for the Forms and Documents again and again ?

I have again resubmitted all the following forms and documents at Airtel outlet Dr.Rajkumar Road Bangalore on Saturday 8th October 2011

1) MNP Request Form
2) Prepaid Enrollment form (S.No. KK10A0 [protected]
3) PAN Card Copy as Identity Proof
4) BSNL Landline Bill Copy as Address proof

I request Airtel to confirm the receipt of the above mentioned document and request not to harass us like this



Thanks & Regards,

S.Sunder Perumal

My bum suddenly stopped working on airtel prepaid , it says my 399 plan is active when i try to reactivate but still its not working since the past 3 days .. HELP please.

I dr. jitendra shukla took two AIRTEL MOBILE SERVICES postpaid mobile no. [protected],[protected] from
airtel store in december 2010, and submitted my pan no. and voter id
photocopy as proof.both no. worked for about six months.after 6 months
as per airtel plan i switched to prepaid plan and submitted required
fees and same documents again in gomtinagar lcknow airtel store. with
rs.117.00 and validity till march 2014 my airtel no.[protected] services
temporarily disconnected due to documents submitted is invalid (SMS FROM AE-SERVICE ON[protected]
.from last 45 days i visited airtel store for
document submit & verification but they advised me to contact nodal
officer on [protected].i contacted 4 times in detail from my no.
[protected] but no result.then i contacted more than 4 times to appelate
officer on no. [protected] from my no. [protected] in detail but no
result.i got a request reference no.CWBAR[protected] FROM 121 on dated
[protected] at 4.32 pm.but till today no result .what can i do to get my
no.again and money in my no. [protected].

I applied for Airtel broadband connection in July, 2011. My CEF NO.TBLR is 262846 and I paid Rs. 999/- in cash. I was to get the connection within a week. But after two weeks when there was no response from the service provider, I called up customer care. They told me that due to some technicalities it was not possible to provide the connection and I should lodge a complain in order to claim the refund. I immediately lodged a complain and I was told that after 8 days my issue will get resolved and I will receive my refund amount by cheque.
After two weeks I called them back, as my issue was still unresolved. They said the complain has gone to some wrong dept and i should lodge a new complain.
After lodging few more new complaints and innumerable talks with the customer care executives, my issue is still unresolved. Few of my complain numbers are as follows: 1311662, 2260770, 3612206, 3687986.
My first grievance is that when it was not possible to provide the connection, why was I not informed about it immediately?? Why were they waiting for me to call them and find out?? After almost two months why have I still not received my refund money. Now along with the refund amount, they should also give me a compensation amount for wasting my time and the inconvenience caused to me during the process.

Thanks and Regards
Saurabh Kumar
MOB: [protected]

I had subscribed for the 30 GB download, installation has done on[protected] since that time I have not downloaded anything up to 30 GB. You guys seriously have to look on to this issue. It seems you offer your services not to give better satisfaction to your customer to harass them. Please avoid to be like cheaters and do not trouble you customer like this. Please get it resolved asap.

My Airtel Number is :- [protected]
Connection Name:- Mohammed Arifulla Sharief

We had obtained 11 corporate connections from airtel in the month of May 2011, we were promptly receiving bills till the month of June, but since July we are facing non receipt of bills. Now its almost 3 months that we haven't received the bills, and moreover we had requested for an itemized since the individual user has to certify there bills,but no action has been taken for this as well.

Inspite of repeated calls and mails to the customer care center, and even after sending them a mail to cancel our connections no action has been taken so far. It's only that we are receiving a prompt acknowledgement mails followed by a mail which gives us a stipulated time stating that by so and so date and time our inssue would be ratified,but it's jst a waste of time energy etc etc.

I'm fed up talking to the customer care executives who are nothing but just another live IVR who just repeats again and again the same phrase like a parrot " WE ARE EXTREMELY SORRY FOR THE INCONVENIENCE CAUSED.....blah blah blah etc etc" just wasting our time and on top of that they only tend to escape the situation by jst telling us that they would arrange for a call back within 4 hrs but nothing is done. We are jst blindfolded as of what went wrong with our connections.They tend to say to acess our bills via e bill option but it's not possible cause each individual user has to certify the calls. And it's not convinent to each time give away the password.

Our company is extremely unhappy with the way the airtel has been treating us. The numbers are being used by top management and now one by one our numbers are being disconnected very promptly for no fault of ours.

We would like to bring it to final by stating that we are very unhappy with the your service and we are gonna cancel the entire 11 connections taken and since we haven't received any bills so far we wouldn't pay the due amount as well.

Airtel Service is Just Disgusting.

Airtel Top Management:Pl don't hire and train your employees as parrots but jst treat them how to be human and understand our concern and solve it.

Regards,
For Danish Steel Cluster Pvt Ltd

Maria.J
Secretary.

I took the Airtel broadband connection before 2 months. With that, I bought the wifi modem for Rs. 1500/- from the person who installed everything as I was told I've to buy modem and airtel will not give it for free.
After few days, when I started using WiFi instead of direct LAN cable connection I noticed that the WiFi signal strength was very poor. I was told by airtel personal who installed the modem and other step that airtel will replace/repair the modem if it doesn't work properly in future. So I logged many complaints. But every time I was told that I've to contact Binatone as modem was manufactured by that company. When I contected Binatone, they tell me that Airtel should replace it.

I repeatedly requested aritel customer care to give me details of the guy who installed the connection so I can contact him (according to airtel installation guy gave me faulty modem) but airtel customer care refused to give those details. They are not even interested to take my complaint against installation person.

I feel cheated by aritel. How can you not take responsibility of a faulty goods provided by your representative? Airtel infact encourages them to cheat the customers and then they will tell you that it was my mistake.

Airtel just know get most out of customer. When you face any issue, you are dead, as it will never get resolved quickly and you will end up paying bills for the month for which service wasn't provided properly.

I have made my mobile ([protected]
airtel mobile ) online recharga Rs. 100/- on[protected] morning at 08-40
A.M. through "www.paytm.com" <http://www.paytm.com%22/&gt; .But I have not
received any talktime balance to my mobile sofar. My Bank reference is "
CCA11ICOK728IG68801600 TRANSFER TO [protected] AVENUES INDIA PVT. LTD." I am
requesting you to send my money ( Rs. 100/- ) back in to my bank account
(SBH) please. i have already given a complaint through [protected]@paytm.com on the
same day it self. but no result . I am
requesting you to send my money ( Rs. 100/- ) back in to my bank account (SBH)
please.

dear sir,
I would like to inform you that,i have purchage a airtel digital tv from maa tara electronics&furniture dated on 01.10.2011. the shop woner told me after 24 hour from purchesing customer care were came to your home &instalation airtel digitel tv but till now they are not come for installation.
so,i reqested to you please immideatly take action about matter.
thanking you

from,
harakrishna nandi
birati
mb.no-[protected]