Airtel Complaints & Reviews

Dear Sir/ Madam

This is with regards to the complaint below regarding the faulty wifi modem which the airtel refuses to replace even when its with the gurantee period of 1 year. Having complained several times to the airtel customer care and also complaining to the consumer forums, it surprises me that how lighting the owners of the complaint on behalf of airtel takes these issues. Airtel is a renouned company with a certain image in consumers mind, it amazes me how that image is getting washed off due to some unprofessional employees of airtel. Complete refusal to address the complaint, acknowledge the facts and make corrective actions.
My wifi modem has not been working for more than 10 days now and no one seems to be addressing the issue. If this is the service level that airtel has to offer its customers than i am sorry the company doesnt deserve to be there. Its a service based industry and i have been a loyal airtel customer since its inception, i am sorry to say recent events pushes me to move on.

i have the reciept and the relevant documents which proves that i am being cheated by airtel in refusal to provide the services promised and i shall definately raise it with the higher consumer forums.


On Thu, Oct 6, 2011 at 7:41 PM, Ashish Kapoor <[protected]@gmail.com> wrote:


Dear Sir/ Madam,

I am extremely saddened to write this mail and bring to your notice that Airtel's service has fallen far short of my expectations.

I had purchased a Beetel Wifi 450 TC 1 brand new modem on 25th December 2010 and the product turned out to be faulty. I had faced a similar problem earlier and an airtel executive had replaced the modem. However, this modem has also ended up giving me the same trouble.As a result, I requested the your airtel customer executives to rectify the modem or replce it. However, I was shocked when I found out that without brining it to my knowledge they had closed the complaint without resolving it.
Ever since, I have been trying to place requests at both AIRTEL and BEETEL customer service centers but my complaints have fallen on deaf ears.I had also raised a complaint to HI TECH COMMUNICATIONS from where Airtel had purchased and installed the modem and gave me the bill for the same. I was clearly told that the product is under guarantee for 1 year but the service center executive bluntly refuse to acknowledge this.

I was once again taken aback by the misbehavior of your Team Leader North Zone,Mr. Kuldeep whom I explained the whole issue but got no resolution and in turn was asked to go to any high authorities if I may feel so! Being an airtel customer , I feel betrayed and hurt by your misbehaviour and unprofessionalism. Even when my product is in warranty why am I being refused service? This is absolutely uncalled for.

It is extremely unfortunate that a company like Airtel which was once known for its service excellence is now harassing its customers. I am appalled at the misbehavior from airtel executives who have now resorted to misbehaviour with their customers.

I hope that I will not be forced to report this incident to the state and federal consumer forums, as well as popular consumer advocacy blogs.
Please find below the complaint no. dated 5th October, 2011:
5171776.

Dr Ashish Kapoor
M [protected]

Hi I am using airtle number [protected],form last 9 months or so...many a time my balance
got deducted for sum value added services which i never activated on my number [protected].
.For that i camplained before,those issue were resolved,thanks for that.
But yet again from last few weeks my balance got deducted for sum downloads which I never did.O
n 12/10/2011 ,i got a message from some were saying that-"Thanks for downloading hungama content
game from airtel.you have been charged rs 10",then rs 10 was deducted same thing happening with me
from last few weeks.So please look into this matter and resolved this as I dont want to activate
any VAS in my cell neither i do any kind of downloads.Try refunding my charged amount as soon as possible.
As airtel had helped me in these type of matter befor also,so i expect the same again .And try sumthing
so that i wont face such issue in future.
My number Airtel number on which i am facing prob is [protected]
Thanking you.

Hello Sir,

For the past 1 month my broadband is not working, but they have sent me bill.Broadband router is not working, it has problem. From airtel they have informed that it is not possible since warrenty is expired for betel router and it has to be taken to service center. I called the betel services center. They said that it will take 1 month to service the router,since i don't required that as i have tata photon usb broadband which i got from office.
So i have raised a ticket for my cancellation 4612486. Customer care had informed that they will give me call. But i am calling customer care every 2
days but no response.

Monday 10/10/2011 i called airtel customer care they said that on 11th they will disconnect the connection. And from Cancellation department they said that,it has been cancelled. Today 12/10/2011 i made a call to airtel customer care and they said again that the line is showing connected.

Please help me in taking action for cancelling my connection.

Request No : 4612486
Landline number : [protected]

Thanks,
Syed
[protected]

I requested to change my connection to new place. Last one month they are not changing even they are not informing whether they can change or not.
In bangalore hsr layout, agara one local private company is giving internet service. Local airtel engineers and those local internet service provider having tie-up. If we give any request for new connection they will tell some reason to we don't get connection. After that the local internet service provider will call us for internet. Now its happening for me. I am shifted to new place that is near to local internet service provider area. So the local engineers not responding.

I don't know. what airtel management is doing. Check your list of connections in HSR Layout, agara. Who are dominating and check with your local engineers.

dear sir mera naam gopal hai aur mera mobile no.[protected] hai.Date 7/10/2011 Time 11:45 ko mere acount balence se 65 Rs Kat Liye Gaye. Jab Maine Is Samband Me 198 Costomer Care Ko Call Kiya To wo kuchh bhi batane aur karne ko mana kar rahe hain.aur uske baad se mere mobile se 5 Rs daliy kate ja rahe hain.maine 7-10-11 ko bhi complant ki thi.but ab tak koi responce nahin mila.so plz sir,halp me.


gopal auraiya
[protected]

sir why the airtel people act so rudly i hav been calling them at [protected] mr vinod appellate authority who told tat the backend port to be replaced still its not done tel no [protected] why they are doing repeatedly. If the payment is not done by due date they charge extra amount as late payment why not they keepthe promise if not they charge less fpr what they are delaying why TRAI doesnt look into the matter immediatly are they also involvedinthis i dought?

DEAR SIR/MAM,
WRITING IN HINDI LANGUAGE.
Hume airtel use karte hue kai saal ho gaye per kabhi koi pareshani nahi hui perantu jab se AIRTEL DTH seva ka connection liya hai jara si bhi koi Pareshani/Dikkat aati hai tau complain karne per 1 happy code diya jata hai aur hamare parivaar ko UNHAPPY kar diya jata hai.......EESA KYON ..?
HUMNE DATE 6/10/2011 KO 1 COMPLAIN KI JISKA CODE MERE PASS MOBILE MAI HAI AUR USKA COMPLAINED NO[protected] HAI, KAI BAAR BAAT KARNE PER KOI DEKHNE BHI NAHI AAYA AANE K PEHLE, AANE KA CONVANCE(PAYMENT) MANGA JATA HAI,JABKI MERA PURA 1 SAAL KA PAYMENT PEHLE SE JAMA HAI .COMPLAINED KARNE K 2 nd YA 3 rd DIN mobile per msg. aata hai "VIDEO PROBLEM HAS BEEN RESOLVED"
tau hume ab kya karna chaiye ?
Hamesha ruppes dekar apni samasya solve karvana chaiye ?
ya sabse aachha ki airtel se mukti lelena chaiye ?
KRIPYA KAR airtel DTH tv ko jaldi sudharvane ka kasht karen aur HUMEN jo pareshani hui hai UUSKA HARJANA DILAYA JAYE

hi,

I am currently residing at venkatapura, koramangala 1st block.I had applied for airtel broadband connection of the 2nd of august.The airtel agent guy Raj came running and asked us to deposit 1 month of advance payment(Rs.999) so as to get the conection without any installation charges.After that, uncountable number of phone calls have been made and emails have been sent, but all went in vain. These airtel people are simply cheaters.they seem to earn money through the process of cheating numerous people. I have tried to get the connection cancelled.The customer care assured me that they have put my complaint on urgent addressal mode,but never was it taken care of.They didnt even bother to call back to let us know the actual problem.I even mailed the nonal officer at nodal.[protected]@airtel.in.
but still they didnt bother to take care of the complaint.instead i got some stupid caf number TBLR265798.
Last week I called the customer care for the last time.they said that the money will be returned through courier at my address latest by 17th sept.11.30 a.m and then on 29th sept.but the money never came.I got call twice from the backend team saying that the cheque has been sent.but alas.Yesterday another guy from the backend team,named vishnu called up and repeated the same words,assuring me that the cheque has been sent.I am fed up. This is the heights of harassment. My app no is 265798.

Dear Rakesh Ranga / Rakesh kumar,

My name is K Suhas and I have been a very loyal and esteemed customer of Airtel for quite some years now. My number is [protected] which is not working anymore. I am writing this email to share my concern and bitter experience with airtel. I am constantly getting threating calls and emails from one of the collection agencies in Delhi. They have been vocally saying to declare me as absconding and give threathing a legal action against me for my pending amount.

I have already contact Airtel customer care have taken the extention of paying the bill by 1st of next month.

My complaint ID is: 40027221
Contact Person : Vishal

I strongly recommend to take action against people involved in this matter

I hope proper action would be taken on this matter and a confirmation of settlement of my account would be provided to me .

Regards, Suhas
[protected]

I applied for a new airtel dth connection online on dated 03 Oct 2011 by giving details on airtel website. On next day i received a call from vriti infocom sirvices pvt ltd and they asked me for make the payment and promised that they will install set top box in next 48 hours. Then i had made a payment of Rs 3200 and they gave me a reference no. 4027403 dated on 04 Oct 2011 But still today 10 Oct 2011 no response from another side. Whenever i tries to call airtel customer care they rejects my call with saying please contect to viriti infocom. i have made so many emails on vriti infocom site but they didnt respond. Please somebody tell me the procedure to make complaint in consumer courtmy details is given below
Name Ashok Bajia
Ph No. [protected]
email a.[protected]@yahoo.co.in

I receive some unwanted sms mentioning Td ... Tz... and so on . My cell no is [protected]. Plz stop these sms.

Sir,

on 11th october, 2011 my mobile number got subscribed to airtel games mania (gclub) which charges Rs. 5 daily. I never opened that website. So i kindly request you to unsubscribe me from it.

My mobile number is [protected].

My email address is 'evil.evilthings.[protected]@gmail.com'

Thank you.

Hi my name is raghav and i wanted you let u know i am really fedup. My 10gb internet pack does nott seem to be working. On this no i was using the 4gb plan and it was working fine. The data got used up so i went ahead And activated the 10gb pack. It was working fine until i retarted the phone. It only connected once. it seems like the phone is sending out requests to connect and not getting anything back.

Why im so frustrated is that this is the second time this has happend to me. I added the 10gb pack on anther no. It seemes to work fine at first but when i turned the phone off tuned it back on it stopped working. I spent hours on the phone and emailing u guys but i got no response back after u said u were gonna work on...

One thing have a noticed is that thw connection only works once every 24 hrs. I would deffenatly like this problem to be solved. Please push this forward to your it guys. I was thinking of getting 10 postpaid plans for my buisness with u guys and now i might have to reconsider if this problem continues. Please give me a call on this number [protected] or my other phone [protected]. I feel like its a system problem and not my phone or settings or my location because it seem to be working fine on the 4gb plan for 750.

I live in delhi ncr area.. Narina vihar.(this problem is still there no matter where i am even in a difrent state. )i have a galaxy s2.
[protected] is phone number

Dear sir,
Iam user of airtel gsm prepaid and ihave take a call cutter plan for airtel to airtel on 3 sep i have recive confermation msg but after reacharge the plan my call rate not reduce and charge at as roming plan iam call to custmer care for compalin this ,but custmer care cut the call and barred my services today on 11 oct i will try agin to call 198 for complaint three times 2 times same they are cut the call n third time custmer care tell me u r in romaing so thats why your plan not woked but that time iam not in roming at that time iam in home location MODINAGAR DIST. GHAZIABAD and its not in roming resion come in UP WEST and its area lead by Meerut circle. The same problem i have faced on 2 times on before 3 sep on night plan in diffrent location (BAREILLY). Please take some resionable action against him.

With regards
Ravikant
MB NO - [protected] (airtel)
Alternative no -[protected] (airtel)
Email Id - [protected]@gmail.com

I A.MURALIKRISHNA TAKEN NEW POSTPAID CONNECTION AT WARANGAL IN AMMA ENTERPRISES (AIRTEL EXCLUSVE OUTLET) NEAR GOPALASWAMY TEMPLE AT WARANGAL 2 MONTHS BACK HAVING MOBILE NUMBER =[protected], BUT SERVICE AT WARANGAL THEY ARE NOT DOING PROPERLY AND FREQUENTLY DISCONNECTING MOBILE INCOMING AND OUTGOING IN THIS MEANWHILE I HAVE BEEN TO AMMA ENTERPRISES AT WARANGAL I HAVE MADE A REQUEST FOR GIVING MY RECONNECTION AND I ENQUIRED ABOUT MY DISCONNECTION OF MY MOBILE CONNECTION .I CAME TO KNOW THAT PEOPLE WHO ARE WORKING AT AMMA ENTERPRISES THEY HAVE NOT SEND MY ID PROOF IN TIME AND THEY HAVE WRITTEN MY DOOR NO WRONG AND THEY HAVE NOT SEND MY ID PROOFS IN TIME TO THE HEAD OFFICE FOR THIS REASON I HAVE SUFFERED A LOT BEACAUSE IAM WORKING AS MEDICAL SERVICES WHICH COMES UNDER EMERGENCY SERVICE AND I HAVE TO GIVE DAY TO DAY REPORT AND MY MOVEMENT AT AT COMPANY FREQUENTLY
BECAUSE OF SEVERAL TIMES DISCONNECTION OF MY MOBILE ITS VERY INJUSTICE AND IT IS CAUSING ME A PROBLEM IN MY DAY TO DAY WORKING SO PLEASE SOLVE MY PROBLEM AS EARLY AS POSSIBLE,OTHERWISE I WILL LODGE A CASE AGNAIST AIRTEL SERVICES BECAUSE IAM A CUSTOMER IN AIRTEL AND I HAVE PAYED MY POSTPAID BILL IN TIME BUT THERE IS NO PROPER SERVICE AND PROPER RESPONSE PLEASE SOLVE MY PROBLEM AS SOON AS POSSIBLE TO GIVE CONNECTION IMMEDIATELY.

Hi,
Airtel charged me RS 50 for ordering TETRIS Refresh game through prepaid mobile.
I called MBIZ Support team to know the unlocking code but they asked me to provide a transaction date. So Today I called Airtel customer care (Megha) to know transaction date but they are not providing me these details. They are charging me RS 50 to provide me this information. I am not happy with their services.

Thanks,
Anand
[protected]

Dear sir
My bill payment is done by online through https://ebpp.airtelworld.com/ using citibank dabit card getway, Amount is deducted from my account but bill payment is not updated . My airtel no.[protected] and [protected] on which i have done payment.

I was purchased on Airtel sim card before eight days.
Number is working and every thing is ok but suddenly my all incoming calls and out going calls and temporary out of service.
I spoke with Airtel customer care he said due to incomplete documents you number is disconnected but i have provided all and well documents
valid driving card & Pan card
After that i visited to Airtel gallery and customer care executive said you have resubmit your documents at you brought sim we are not accepting here this document here other wise you have to leave this number.
I already forwarded my this number to all my contacts and how i can leave this number and am not able to go sim card dealer
My number is [protected]

Hi,

As on 6 Apr 2011, I purchased a New Nokia Mobile Handset (C1-01), which was lost on 10 Oct 2011. I do went to nearby Police Station (Soura, Srinagar) and register a Case (Serial Number = 903) against a Lost mobile Phone.. I do carry a Original Bill which Reflects My Name & IMEI Number of Mobile Phone.
I sincerely request you to please Trace the Mobile Phone so that It should Not get misused by someone.. Moreover I request you to sent it back to me as I am the Owner of Set..
I have attached both Sale Letter & Mobile Missing Form (Police Complaint)..Once again I request you to Take all necessary actions immediately so that my mobile phone is not misused and should reach to me as soon as possible..

Please let mew know if you need any assistance..


Thanks & Regards,

Manzoor Ahmad Khan
Mobile Handset: Nokia C1-01 W. Grey
IMEI Number: [protected]
Service Provider: Airtel
Mobile Number: [protected]
Address: Nalabal, Nowshera Srinagar.
Date, When Mobile was lost: 10 Oct 2011
Time, when mobile was lost: 10:15 hrs

This Complaint Is Regarding The Airtel Outlet Showroom In Mosque Road. Many Customers Including Me Are Facing Problem For Paying Bill Amount. They Say Pay By Card Sometimes Pay By Cash Sometimes. Both Option Is Supposed To Be Available For Paying Bill. Inspite Of Droping into The Same Showroom For So Many Times They Had Technical Problems To Refuse Bill Money. For The Mistake On Their Part They Ask Us To Pay Penalty Amount. Their Systems Do Not Work Most Of The Time. This Kind Of Inconvenience Is Caused Most Of the Times. This Problem Persists From More Than 6 Months. Every Now And Then It Happens. And Menu Options In Airtel Customer Care Is So Tricky It Forbits Any Customer To Speak To A Customer Care Executive. They Previously Had Options To Speak. Now Many Unwanted Menu Options Is Available Which Never Helps Customer To Speak To A Customer Care Executive.

Very Bad & Intolerant Service.