Airtel Complaints & Reviews

Airtel has still not resolved my complaint regarding Mobile Tower at Golden Rays Raheja Vihar Powai Mumbai .After asking me for my mobile details which I mailed immediately it was really surprising to receive a mail from Rakesh Ranga of AIRTEL PRESCENCE Airtel Customer Service team stating that they have not heard from me so they assume that the complaint has been resolved .I suppose that is the shortest way to deny an unresolved complaint Mr Rakesh Ranga from Airtel may please be informed to go to the site and do some inspection and revert on the findings instead of seeking mobile nos and addresses of complainants I reiterate my complaint dated 23rd Sept 2011 on installation of a mibile Tower on the terrace of the above mentioned building remains UNRESOLVED till date I am sure my email id is more than adequate for the Company to resolve and revert instead of wasting time seeking tel nos and addressess

Dear Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)

My complaint dated 3rd September 2011 and my response dated 7th October 2011 to your assumption remain unanswered No action has been initiated by your Company to pull down the installation of Mobile Tower on the terrace of Golden Rays building located at Raheja Vihar Powai inspite of the health issues associated with such installations to the occupants odf the building and its neighbourhood Just goes to prove that Airtel Customer Service needs to do some introspection on its ability to resolve issues

Airtel has chosen to totallydisregard my complaint regarding installation of mobile tower atop Golden Rays at Raheja Vihar Chandivli Powai I had complained about the hazard of installation of such towers to people in the vicinity in the month of Sept but there is absolutely no response Just goes to show the scant regard the Company has for grievances

Anjali Koranne

Airtel Prepaid SIM — No. reactivation & outgoing call statementNo. reactivation & outgoing call statement

Dear Sir/Madam,
Regarding the same matter of activating my no.[protected]
Awaiting for your soonest reply on my E-MAIL ID [protected]@yahoo.com

Airtel Landline — No service

We are using the airtel land line connections for the business purpose from the past few years,now their service is blocked at our end because the company airtel is using the poles in the area illegally and due to this its directly affects the business.
after regular complaints to the airtel authority no one is deputed to look into the matter.
Now it shows that they are not responsible enough for their customers.

have shifted my residence within the same city and raised a request for transfer of service to the new location where it is completely feasible and the neighbour at next door has AirTel connection as well.

MY NUMBER IS 0129, 4032513
AIRTEL IS A BAD SERVICE
I AM REQUSTED TO DATE AFTER 20 DAYS IN
Post your Comment

my contact no. [protected]

My Phone no.[protected] is totaly dead since[protected]. Given mobile nos. for this repair purpose ([protected] and [protected]) and land line no. for this repair purpose[protected] are not responding.

kindly rectify the problem soon.

thanks

s k jauhri
[protected]

i was using gprs services the service is not good and amount is deducted unnecessarily since 15days i am not using this service but on 25/8/07 at 10:38 am 30rs have been deducted again on 27/8/07 at 9:37 am some amount has been deducted when i am not using this services why the amount is being deducted.

I m Pramod N.S. My mobile no. is[protected]. I have airtel prepaid connection in which i am subscribed for life time scheme. I had copied the caller tune from my friend who also had the same life time scheme in airtel. Rs. 50 were deducted from my balance and today suddenly a msg comes regarding change in my caller tune and Rs. 15 were deducted without any information. I had not asked to change my caller tune. Pls help me.

Airtel Prepaid — Deduct the Amount after recharge

Dear Sir,

I (Mr. Baliram Pawar) using the Airtel prepaid connection (Mob No [protected]).

After recharge the voucher for above mention mobile number the some amount is always deduct from my mobile number account, I never active any specific service on my above mention mobile number.

Request you to please look into the matter and resole the query. If there is any specific service is active please dative with today’s effect.

If necessary please contact me on ([protected] or [protected]@yahoo.co.in)

Thanks & regards,
Baliram Pawar
(Airtel prepaid user)

I have bought one Prepaid Airtel Sim from Darbhanga for my on 14/08/2008. For ID proof I had furnish my PAN Card Photocopy & Ration Card for Residance Proof. On 07.09.2008 all the service on that particular sim was stoped without any intimation.

Customer Care detail is not available on AIRTEL Site.

Sirji.. i too have same problem. my 80 rs has got deducted for services i have not used nor subscribed. i have called for more than 10 days everyday and had given 6 registered complains but no use. these guys just want to loot us by any means.

Airtel prepaid connection(lifetime) — Deduct the amount after recharge

Dear sir,
I, prakash D . Bhambure using the airtel prepaid connecton(M.No[protected]).After the recharge of voucher for above said mobile number abnormal deduction even without calls & no any active specific subcriptions so I frequently approached to customer care & airtel Galary but nobody is responding, i disappointed myself and decide to go to others network but before that i would like to express my agony with you.In case if any active subcription you found nullify the effect.Please try to make neccessary corrective action on it & give feedback to me.
Thanks, With regard, prakash D, Bhambure

Airtel Lifetime Prepaid Recharge — Airtel Lifetime Prepaid Recharge

I HAVE PURCHASED A NEW AIRTEL NUMBER ([protected]) YESTERDAY (29 DECEMBER 2008) FROM HOTSPOT SHOWROOM SITUATED AT SRS SHOPPING MALL, FARIDABAD. HOTSPOT EXECUTIVES TOLD ME THAT IF I GO FOR RECHARGE OF RS.199/-, I WILL RECEIVE LIFETIME VALIDITY ON MY NUMBER. I SAY THEM TO GO AHEAD. THEY RECHARGE MY NUMBER, BUT I RECEIVED TALK TIME OF RS. 103 WITH VALIDITY OF ONE MONTH ONLY. NOW HOTSPOT SAYS THAT I HAVE TO GO FOR ONE MORE RECHARGE NEXT MONTH. AIRTEL CUSTOMER CARE REFUSING TO HELP IN THIS MATTER. ACCORDING TO TEM THERE IS NO PLAN OF RS 199, THAY HAVE PLAN OF RS. 195. AND THEY CANNOT TRANSFER MY PLAN. NOW WHAT I DO TO GET LIFETIME VALIDITY WITH SAME RECHARGE. I WILL USE IT ONLY FOR INCOMING PURPOSES, AND I AM NOT MAKING OUTGOING FROM MY NEW NUMBERS UNTIL ISSUE RESOLVED.

There is a plan 199
it launched in 2009. i[censored] did the recharge in 2009, u could have get the lifetime validity

This Is Sathish From erode, I had easy recharge Sim Of No : [protected], I dint subsceibe for freindz chat but they are taken the amount i have complained to customer care but no response for that pls take action for this

i was using gprs services the service is not good and amount is deducted unnecessarily since 2 munts i am not using this service. amount has been deducted when i am not using this services why the amount is being deducted?
my number [protected]

AirTel — UNSUBSCRIBE AMOUNT DEDUCTION

Dear Sir

I am user of Airtel services (pre-paid) connection.My no. is [protected].

I am being charged Rs 30 per month for services i have not opted for.I lodged a complaint on 121 but respose has been negative from their end.Yesterday Again i got a messege saying that jobs on mobile service has been renewwed with Re1 per day.That has again added to Rs.30 to my bill.Airtel has been deducting on an average Rs.60 per month on one or the other pretext.
Kindly help.

thanks and regards
Sonu

Dear Sir,

I have airtel prepaid conncetion No [protected] since 2008 june,
airtel is very good in sloving customer related problems, i have recharged Rs 30/- on 03/03/2010 at 07:18pm trid:[protected].
after rechargeing my balance is Rs 24.09. After recharge i have not call any no in my mobile. today morning i check my balance and i have on shock the balance is Rs 1.09, i dont no how its happened, im not subscribe any airtel live or cricket or something.

kindly do the need full, if possible refund the deduct amount

Regards
k prabhakara
[protected]

i trully agree with this sir...

Sir,


Rs. 50/- has been deducted fm my airtel mob no [protected] on 26/01/11and Rs. 40/- deducted on 27/01/11. No any fruitful reply given by Airtel custmer exucative.

Please help me and may refund my above amount fm aitel .

Regards

Airtel Mobile Service — amount deducted without subscribing

Air tel mobile service deducting small amounts very often the customer care is not responding.Today deducted rs/10 from my moble account with out any service subscripion after approching to the customer care one person told that he is deactivating the subscription and Rs/10 will be added to my account.but they have not do so.more than 3 times Iam contacted to the customer care by chargable call and they have responded carelesly

thank you for subscribing cricket pack at rs 5 / day. You will receive regular alerts. To unsubscribe dial*321*618# .
or visit www.channel99.in

This is the message i am receiving on my airtel mobile no. They deduct Rs 5/- everytime.

What is this ?? what is this new fraud, they are doing with our money.

Dear AirTel Service Provider,
I have a AirTel prepaid number nearly one year. I have requested the customer service to activate 1 year rental at Rs.200. But now[protected]:35AM) I received a message "Dear Customer your Hello Tune service is activated for Rs.10 for 10 days. To unsubscribe dial[protected] free." and sequentially I received another message "You have been charged Rs.15. Your Hello Tune has been changed to Airtel Jingle. For latest Hellotunes SMS NEW to 543215"
Now I tried to complaint the customer care they ignored my call while talking. when I tried next time they were saying that was an technical issue and they disconnected my call. Please TAKE AN IMMEDIATE ACTION FOR SUCH KIND OF FORGERY

Pls unsubscribe from gclub.com and airtel subswap service
I have not subscribed for this website, but deduction is made without my knowledge.
My number is [protected].
There is no solution from customer care, called them up and wasted money only.
Please do the needfull

Hi,

I am Purshottam Vaid, I am using this Airtel no. [protected] last 5 year, no any issue found in this duration but last some days I have facing issue of amount deduction in my account. I am also speak to customer care no. 198 & 121 but no any resolution getting till the time.

Today(20th May’12) I speak to customer care Executive their names are Satish lodhi, Pankaj & Pooja, they are not able to resolve my problem and after that when they are transferring my call to senior Executive then my call is disconnected by senior Executive. This happens with me 3 times, and that again I tried to speak the customer care Executive but my call is not connected.
Please resolve my problem because amount not matter on this, you have focus on process; same problem is happening with other customer also, such type of issue loss the customer satisfaction in heart.

Thanks & Regards,
Purshottam Vaid
[protected]
Raipur (C.G)

Airtel is deducting rs 1/Day from my prepaid account for discounted call rates,from my account while I am talking to company to stop this and impose normal call rates again, but they are happy to deduct the amount daily this is not fair.

At-AIRINF from airtel prepaid mobile internet service deducted the following amount unauthorized and without my prior consent --
Rs 70.00 on dated 17/06/2013 for airtel animation value pack. 
Please do return my deducted money immigiately.
Ramkumar Shukla
mob.- [protected]

At-AIRINF from airtel prepaid mobile internet service deducted the following amount unauthorized and without my prior consent --
Rs 70.00 on dated 17/06/2013 for airtel animation value pack. 
Please do return my deducted money immigiately.
Ramkumar Shukla
mob.- [protected]

Sir.. I am totally disappointment for your service ..without any information my main balance amount rs.215 deducted and net pack data consumption without my knowledge deduct my account


> I cant happy your service
my number [protected]

I am using the prepaid no of Airtel [protected].

From last four month the service for jobs on mobile service gets activated every month. I've given request to deactivate the same many times. but again this problem occurs.

I've called many times on 121, but on 30-Aug-2008, I've called thrice for this issue & for Hellotune. Then they barred the 121 service of my No.

My hello tunes service was activated and i was charged for it, inspite of the fact that i have the DND service activated for my mobile. My DND code is W[protected].
Also, since the day of activation of hello tunes, all my calls to the customer care has been blocked and i could no longer talk to them.
Kindly look into the matter.
Thank u.

[protected]

This is the case with so many customers.
I am also one of thier victim.
Automatically some value added service like hello tunes or LKD starts and on contacting airtel people tell that you have sent the message for activation.

On arguing sometimes they refund your amount and in some cases they do not.

My present case is that they activated my LKD service automaticaly few days back. I sent the message for unsubscribing after lot of argument. LKD service got deactivated at 10:49 AM on 25/09/2011 again I received a message at 13:23 on the same day that they have renewed my LKD service for Rs. 10/-.

Now can anybody suggest what to do with this case?

Manish Jhangani

we didnt like this idiotic plan in airtel 100 sms per day it is uncomfortable then y we putting mess booster better we can be as it is na.. vodafone & docomo and al not doing like this. iam using airtel for 5yrs since i dont want to change my no. iam not changing to other network or else i would have changed.. i[censored] didnt change the plan like before u'll be loosing customer. each and every customer is valuabe.. so change it soon..

sir,
iam viju i posted a complain abt the discomfort of 100sms per day. u didnt take any effort against the complain. v feel uncomfortable with this 100 sms. it is getting over soon if 100 sms means then y v want to put booster for that. iam using airtel for 5yrs so plz change the plan as it is b4.. n reply for this complain soon. my no. is [protected]


place:chennai yours lovingly date:5.10.2011 v.viju
([protected])

sir,
when will u change this 100sms per day plan to normal plan as it was before plz change it soon..

sir,
this 100sms per day wont change ah.. did you took any action or effort to change this or against it...

Airtel — charges for unauthorised sms

Sir most humbly let me submit that this airtel is sending me cricket mach scores and leaching out my money as soon as i recharge it.I haven't requested for the same .i have also informed the customer care it seems they are mocking at me I am a private school teacher and i cant just give all the hard earned money to these guys.my number is [protected]

Dear Sir

Its regarding my airtel bill and suffering I am facing from last 3 months. Every month I face the same problem of heavy billing without my usage and my information. This time I received my bill of Rs 759/- with VAS mobile internet volume amounting for about Rs 600/-. I got my GPRS 98 activated and deactivated, it was used for 3 days, but my bill shows heavy billing on those three days which were promised by airtel to be free are charged. Kindly take serious note of my mail as I am suffering mental agony heavily in the hands of airtel. I won't pay this amount as you can check my previous record. I will continue with airtel only if I get a waiver of Rs 600/- and an assurance from airtel that this will not happen again and again. I have lodged my complaint with airtel 121 also after my conversation with Mr. Deepak. My complaint number is 40565841
Regards
Dr. Robin Brar

AIRTEL DIGITAL TV — Irritating SMS

Dear Sir,
This reference to the SMS coming on a daily bases for recharging my Digital TV account by Rs.300. ID no. [protected] name: sangeeta shukla. I always keep my balance updated. On complaining the same to you tollfree customer care they replied that i had to complain the same to my Mobile cellular office and they can't take the complain.
Kindly help me out.

Regards
SANJEEV SHUKLA
[protected]

I request you to stop this non sense please.

Everytime i get the same response & nothing happens after that.

The story continues again...

Contact No. - [protected]

Responsible customer service, no response on shifting request 4040470, lengthy waiting at IVR to reach the customer care executives,

low class 3rd party agents don't know how to respond to customers banging the phone on customer face,

no revert call as per promise totally its going worst...

Regards
Ravindra
[protected]

My Problem has currently been resolved. But if the problem comes back anytime sooner, I will be coming back here and complaining.

GOT PROBLEM TWICE AFTER WRITING HERE, CALLED 198, THEY RESOLVED TWICE, THIS IS THE THIRD TIME, TOTAL NUMBER OF TIMES I'VE HAD THIS PROBLEM IS 14. THEY ARE HOPELESS.

Airtel — Bill discrepancy - mental harassment

Airtel has an awful way of dealing with cutomer issues. I brought a similar issue to them in Nov. 07 and still have not heard from them regarding how they have fixed it. Airtel is the WORST.

Airtel — Discrepancies in Scheme

I have activated a scheme where i paid approx. Rs. 500 where i got the scheme of Local A2A 0.40 paise A2O 0.60 paise & STD @ Rs. 1.00/- for one year now i went to reacharge my mobile in shop for balance of Rs. 50.00 but by mistake the shopkeeper did it of Rs. 55 where i dint got any balance and some local scheme got activated on my cell where A2A was 0.40 paise & A2O was 0.60 paise which i was already having but my STD call rates increased to Rs. 1.50 paise & the scheme validity for local calls became 1 month so i paid the amount bt it was of no use for me... & when i called customer care they told they cant help me... so please look into the matter seriously coz Rs. 500 is not a small amount for me..

Dear sir,
It is brought to your kind notice that i have taken connection under education scheme No.[protected] as i have been working as Superintendent in college. sir. Sir, after one day of installation of my connection was blocked due to nonpayment of a number[protected] running on my name 3-4 year back. I approched kalpurthala Airtel Office and enquired about the detail of my pending bill so that the same may be cleared and I have been informed by sales executive Mr. Himanshu that there is no such detail, my boss Mr. Anu talked with the Company, You can pay the half of the pending amountto restore your no. Sir, on 2.4.10 I have aid Rs. 380/ towards connection no.[protected] to clear the pendency. But inspite of such clearance my no. is still blocked. Today I contacted again to Mr. Himanshu to restore my no. so that 15-20 balanceconnections of my collegues be taken, but his attitude shoked me, he said your connection will not be restored you can surrender your no. and there is no need of more connections.Due to such harrament i approcahed yourself to look into the matter for retoration of my no. Otherwise such attitude of your executives force me to discontinue my connections [protected] and [protected].
with thanks

pawan kalia

Airtel — Me SUNIL MITTAL WHAT IS THIS HAPPENING INSIDE AIRTEL?

Hi Mr Sunil Mittal,

What is Airtel doing these days, your company has even started giving harassment on calls to consumer these days, and what is the compliance team in Airtel is doing after repeatdly complainning to them no action is being taken and even emails sent to the customer care are not reverted.

Is this the present picture of Airtel MR Mittal, please be kind enough to reply on my issue.

Yesterday again I have received a call from Airtel Mobile Number [protected] and executive told his name Prashant and he asked me a silly question why am I calling Customer Care for Billing Discrepancy Issue of Rs1248 and when I told him that I don't want to speak to him as I was afraid that he was not calling from Airtel Service Number [protected] from where customer receives call whenever they have issue he was using his personal number than he replied I have all your details and I am calling from 121 customer care than I asked him do u know Avinash he said he is sitting next to me and he is our team member.

What is this going on Airtel why I am receiving such harassment calls repeatedly after continuously complaining to Airtel about this issue and this is my third email however I have not received any feedback from Airtel for my last two emails in the past which are also attached to this email.

Why I am continuously being Harassed by Airtel, I want answer from Airtel and why My issue is taken for granted what is the Nodal and Apellete desk doing when I have reported this issue to them several times Why I am being unnecessarily charged in the Bill why I have a Billing Discrepancy in my current Bill and why my call drop and Network Issue is not resolved why that Executive Avinash is Harassing me continuously with his other colleagues who are calling me from different numbers why?

Regards
Vaibhav Tyagi

--- On Fri, 23/9/11, VAIBHAV TYAGI <[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: Fw: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS ([protected])
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Received: Friday, 23 September, 2011, 1:16 AM



--- On Fri, 9/9/11, VAIBHAV TYAGI <[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS ([protected])
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Received: Friday, 9 September, 2011, 9:08 AM

Hi Team,

Today again I received a call from Airtel number [protected] and executive told his name Abhishek and he asked me why I called customer care numerous times yesterday. When I asked him from where he is calling he told he is calling from 121 and when I asked him do u know Avinash who abused me he said Yes he is our senior and he is also in 121customer service. What is this happening Airtel? Why I am repeatedly receiving calls from other mobile numbers why not from Airtel's valid service number which is [protected], it seems my data is shared to third party without any notice, Its a Data Protection Act,I will file a case in the court against Airtel for sharing my data to third party, I am warning Airtel to stop this Illegal ppractises else my last step is to Approach Media.

Regards
Vaibhav Tyagi

----- Forwarded Message -----
From: VAIBHAV TYAGI <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Thursday, September 8, 2011 5:41 PM
Subject: MENTAL HARASSMENT DONE BY AIRTEL REGARDING ([protected])



Hello Team.

This e-mail is in regards to my Airtel number [protected].

This is to inform Airtel that I have rAir telld abusive call from Airtel Executive Avinash who told that he was calling from network team on 18th August he used very abusive words on call and abused me a lot and he was calling from number [protected] same time I called Nodal Desk and narrated the same to Poonam Pandey and she assured me she will escalate the Issue to higher management that day Avinash Told me that "TUJHE KUCH SAMAJH NAHI AA RAHA NA DEKH MAI TERE SATH KYA KARTA HOON JITNA TUJHE AIRTEL SE ADJUSTMENT MILA HAI SARA CANCEL KARWATA HOON AB DEKH TERI KYA HALAT KARUNGA MAI YAHASE BAITHE BAITHE" and he also abused me with other bad words on call. Is this the way Airtel behaves with its customers? The adjustments which was given to me every month was regarding my network issue that my calls got dropped my voice breakage issue and top of that non coverage location everytime when I call Airtel regarding this issue I am always given a same excuse that new site is planned in my Area which will get installed shortly and atlast I have to suffer.

Inspite of continously complainning to Nodal Desk I recieved a call on 21st August from the same number [protected] and Avinash was on the call however he was using the other name NITIN KUMAR I recognised his voice than he said " AGAR TUNE PEHCHAN HI LIYA HAI TOH SUNN ABHI TERA Rs 500 KA REVERSAL KARAYA HAI JOH TUJHE AAJ PATA CHAL GAYA HOGA AUR NEXT BILL MEIN DEKH MAI TERE SATH KYA KARWATA HOON" .

My question to Airtel is that is this the way Airtel behaves with its customers in such unprofessional way, why such uneducated employes are hired by Airtel to abuse customers? Adjustments which was given to me every month were all justified as I am facing a lot of issue with non covergae location and call drops issue is very frequent on my connection, all the adjustments which was given to me are shown in the bill how can they be cancelled anytime, this is not the way to behave, it is a very stupid act which Airtel is following in this month's bill I have recieved a Reversal of Rs 1248 for all the adjustments if it is not removed I will not sit quiet, Airtel is following unappropriate practices Its a MENTAL HARRASMENT which Airtel is doing with me I have gone under High Depression. First I have recieved such Abusive calls from Airtel and than my justified adjustments are cancelled.

Its very hard to digest that Airtel is behaving in such worst way.My Second question is why these Nodal Desks and Amplette desk are made for when the executives sitting on them fool the customer they even don't fulfill their commitment, on 22nd August I called up Amplette desk and narrated the same Issue to MONIKA she assured me that she will escalate the issue and will look into the matter and will get back to me in 48hrs however she never turned up after that I again called Amplete desk twice to speak to her and I was told that she will call me back with in two hours however she never called from last 3 days I have called numerous times to Nodal Desk to customer care and also to Amplette desk however no one has given me a valid answer, now where should I approach, Airtel services has gone worst these days, in my life my First connection when I started using cellphone was Airtel that point of time services and network of Airtel was the best as compared today it is the worst.

Team I need valid answer for all my Issues which I have drafted in this email, will not leave it as I have all My Bills in which Adjustments have been Given in the past and its my request to Airtel to employ responsible executives on AMplette desk and Nodal Desk as I have lost all my trust on them as they try to fool the customer by giving false excuses and Please look into that Abusive call Issue seriously if it has happened with me it can happen with any Airtel Customer.

REGARDS
VAIBHAV TYAGI

Atlast today in the evening I recieved a call from Airtel Executive Rahul from Airtel Corporate Office however I am not happy the way he was trying to save Avinash and he also said that Airtel is not responsible for any call which was made to you in the past by any executive with their personal number first he was denying the fact that Avinash din't even called up on 18th August he was not able to check that after some efforts he said that Yes he could see Avinash called me on 18th August however the way he spoke on call I am not at all satisfied he was too diplomatic on call and was trying to save Airtel and the Harssment and pain which I have faced in the past from Airtel he din't took any responsibilty for that from Airtel's end and he also said he need 4days more to check this Issue and also asked me what I want from Airtel now?when I told him that action should be taken against Avinash for his misbehaviour on call which he made to me on 18th August and my billing discrepancy should be resolved the charges of Rs1248 which is mentioned in the bill unnecesarily should be removed and explanation should be given regarding the same why they are on the bill and they should be explained completely on the bill not by just writing ONE TIME CHARGE and charges are appearing I need complete explanation from Airtel than he replied "Kiski Naukri pe baat aa rahi hai aur hum koi action lenge toh woh internal hoga apko nahi batayenge" My question to Mr Rahul is these words what he said to me I have heard from Nodal officers as well as from Appellate officers however till now no action is being taken and the emails which I have wrote to Airtel in the past none of them has been replied till now and if action have been taken in the past then why those executives are still troubling me they are Airtel Partner's they are not directly from Airtel, So Mr Rahul don't give this unnecessary excuses take some necessary action.

Regards
Vaibhav Tyagi

Mr Rakesh Ranga,

Its more than a month this Issue started on 18th August, Airtel is just trying to fool me and all unnecessary execuses are given to me by customer care including Nodal officers and Ampellate authorities, if you will check the details of my connection you will come to know how many calls I have made to Airtel authorities in the past the number will cross more than hundred but I am sorry to say Airtel always took my Issue for granted you cannot even think in how much Pain I am in right now top of that none of my emails which I have sent to Airtel in the past were never replied inspite after sending reminders to Airtel to reply on my email, if you will check you can see I have sent email to Airtel authorities on 8th September as well as on 9th September, top of that I have faced Harassment from Avinash including his other colleagues how Can my Number is been revealed to third party.Its a Data Protection Act.

This is not acceptable at all and top of that I am not happy with the way Rahul Sinha spoke to me yesterday he called me up from Airtel number [protected], he was not taking any responsibility from Airtel's end and din't even let me speak on call and he was continously trying to save Avinash, I am under continous mental harassment and emotional pain, his call was a great nuisance to me and added pain to my sufferings. and the worst thingh he said to me was he will help me to port out my number to other service provider i, what is this Mr Rakesh how could he say that?

This is Enough Mr Ranga please look into this Issue seriously. Next time If anyone calls me from Airtel he should be sound enough to communicate with me I don't want to listen to anymore nuisance call like Rahul Sinha's call.

Regards
Vaibhav Tyagi

Mr Rakesh Ranga,

Its more than a month this Issue started on 18th August, Airtel is just trying to fool me and all unnecessary execuses are given to me by customer care including Nodal officers and Ampellate authorities, if you will check the details of my connection you will come to know how many calls I have made to Airtel authorities in the past the number will cross more than hundred but I am sorry to say Airtel always took my Issue for granted you cannot even think in how much Pain I am in right now top of that none of my emails which I have sent to Airtel in the past were never replied inspite after sending reminders to Airtel to reply on my email, if you will check you can see I have sent email to Airtel authorities on 8th September as well as on 9th September, top of that I have faced Harassment from Avinash including his other colleagues how Can my Number is been revealed to third party.Its a Data Protection Act.

This is not acceptable at all and top of that I am not happy with the way Rahul Sinha spoke to me yesterday he called me up from Airtel number [protected], he was not taking any responsibility from Airtel's end and din't even let me speak on call and he was continously trying to save Avinash, I am under continous mental harassment and emotional pain, his call was a great nuisance to me and added pain to my sufferings. and the worst thingh he said to me was he will help me to port out my number to other service provider i, what is this Mr Rakesh how could he say that?

This is Enough Mr Ranga please look into this Issue seriously. Next time If anyone calls me from Airtel he should be sound enough to communicate with me I don't want to listen to anymore nuisance call like Rahul Sinha's call.

Regards
Vaibhav Tyagi

Airtel mobile service provider — FRAUDLANT PRACTISE AND REFUSING ADDRESSAL OF COMPLAINTS

MR Sunil Mittal,

What is this Happening in Airtel , none of my emails are responded till now, after sending continous reminders, Airtel's customer service has gone pathetic.

Now I think I should Approach Government Body as my emails are also not reverted.


Fw: WILL AIRTEL LOOK INTO MY ISSUE SERIOUSLY OREMINDER TO APPELLATE DESK TO REPLY TO MY EMAIL WHICH I HAVE SENT ON 27th September2011REGARDING MENTAL HARASSMENT I AM FACING FROM AIRTEL AUTHORITIES ([protected])Saturday, 1 October, 2011 1:22 AM
From: "VAIBHAV TYAGI" <[protected]@yahoo.com>Add sender to Contacts
To: "appellate" <appellate.[protected]@airtel.in>
Hi Team,

Why Appellate desk is not responding to my previous email which I have sent on 27th September 2011, its more than thrre days and I recieved acknowledgement email from Airtel Appellate desk on the same day confirming that I will recieve the reply in next three days, three days have already passed what is Airtel doing? Why Airtel is not replying?

Regards
Vaibhav Tyagi

--- On Tue, 27/9/11, VAIBHAV TYAGI <[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: WILL AIRTEL LOOK INTO MY ISSUE SERIOUSLY OR I HAVE TO FORWARD THIS ISSUE TO TRAI REGARDING MENTAL HARASSMENT I AM FACING FROM AIRTEL AUTHORITIES ([protected])
To: appellate.[protected]@airtel.in
Cc: [protected]@in.airtel.com
Received: Tuesday, 27 September, 2011, 10:29 PM




HI Team,

Why Airtel is just trying to fool me by giving unnecessary excuses why I am not getting a genuine reply from Airtel regarding mental harassment done by Airtel Authorities including Airtel Executive Avinash with his other collegaues, I am warning Airtel to look into this issue seriously, else I have to carry it to the Next Level.

On Friday 23rd September I called Appellate desk and I had a word with Appellate Officer Anuradha I narrated the complete Issue to her and she assured me that she will look into this issue and will give me a call back on Monday however after calling 3times to apellate desk yesterday and requesting executive to call Anuradha on call I was told that she will definately call me back within 2hours but I am sorry to say she din't called me back, I want to ask Airtel is this type of customer service Airtel provide to its customers?

Its pathetic customer service provided by Airtel, I am again warning Airtel to look into my issue seriously as its height now and I will not tolerate any misconduct in my issue anymore its been so long that I have not received any genuine reply from Airtel regarding this issue.


Regards
Vaibhav Tyagi
[protected]



From: VAIBHAV TYAGI <[protected]@yahoo.com> [mailto:VAIBHAV TYAGI <[protected]@yahoo.com>]
Sent:[protected]:43 PM
To: sunil.[protected]@bharti.com; apellete.[protected]@airtel.in; care.[protected]@airtel.in
Cc: [protected]@in.airtel.com
Subject: MENTAL HARRASMENT DONE BY AIRTEL REGARDING ([protected])


Hi Team,

Yesterday again I have received a call from Airtel Mobile Number [protected] and executive told his name Prashant and he asked me a silly question why am I calling Customer Care for Billing Discrepancy Issue of Rs1248 and when I told him that I don't want to speak to him as I was afraid that he was not calling from Airtel Service Number [protected] from where customer receives call whenever they have issue he was using his personal number than he replied I have all your details and I am calling from 121 customer care than I asked him do u know Avinash he said he is sitting next to me and he is our team member.

What is this going on Airtel why I am receiving such harassment calls repeatedly after continuously complaining to Airtel about this issue and this is my third email however I have not received any feedback from Airtel for my last two emails in the past which are also attached to this email.

Why I am continuously being Harassed by Airtel, I want answer from Airtel and why My issue is taken for granted what is the Nodal and Apellete desk doing when I have reported this issue to them several times Why I am being unnecessarily charged in the Bill why I have a Billing Discrepancy in my current Bill and why my call drop and Network Issue is not resolved why that Executive Avinash is Harassing me continuously with his other colleagues who are calling me from different numbers why?

Regards
Vaibhav Tyagi




-- On Fri, 9/9/11, VAIBHAV TYAGI<[protected]@yahoo.com> wrote:

From: VAIBHAV TYAGI <[protected]@yahoo.com>
Subject: REMINDER TO AIRTEL TO REPLY TO MY EMAIL ITS MORE THAN 24 HOURS ([protected])
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Received: Friday, 9 September, 2011, 9:08 AM

Hi Team,

Today again I received a call from Airtel number [protected] and executive told his name Abhishek and he asked me why I called customer care numerous times yesterday. When I asked him from where he is calling he told he is calling from 121 and when I asked him do u know Avinash who abused me he said Yes he is our senior and he is also in 121customer service. What is this happening Airtel? Why I am repeatedly receiving calls from other mobile numbers why not from Airtel's valid service number which is [protected], it seems my data is shared to third party without any notice, Its a Data Protection Act,I will file a case in the court against Airtel for sharing my data to third party, I am warning Airtel to stop this Illegal ppractises else my last step is to Approach Media.

Regards
Vaibhav Tyagi

----- Forwarded Message -----
From: VAIBHAV TYAGI <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Thursday, September 8, 2011 5:41 PM
Subject: MENTAL HARASSMENT DONE BY AIRTEL REGARDING ([protected])



Hello Team.

This e-mail is in regards to my Airtel number [protected].

This is to inform Airtel that I have recieved abusive call from Airtel Executive who told his name Avinash on call and told me that he is calling from network team to check my call drop and network issue Avion 18th August he was not all profeesional on call and used very abusive words on call and abused me to the depth and he was calling from number [protected] same time I called Nodal Desk and narrated the same to NODAL officer Poonam Pandey and she assured me she will escalate the Issue to higher management that day Avinash Told me on call "TUJHE KUCH SAMAJH NAHI AA RAHA NA DEKH MAI TERE SATH KYA KARTA HOON JITNA TUJHE AIRTEL SE ADJUSTMENT MILA HAI SARA CANCEL KARWATA HOON AB DEKH TERI KYA HALAT KARUNGA MAI YAHASE BAITHE BAITHE" and he also abused me with other bad words on call. Is this the way Airtel behaves with its customers? The adjustments which was given to me every month was regarding my frequent call drops and also regarding my non coverage location and top of that whenever I call Airtel regarding this issue everytime I am always given a same excuse that new site is planned in my Area which will get installed shortly and atlast I have to suffer.

Inspite of continously complainning to Nodal Desk I recieved a call on 21st August from the same number [protected] and Avinash was on the call however he was using the other name NITIN KUMAR I recognised his voice than he said " AGAR TUNE PEHCHAN HI LIYA HAI TOH SUNN ABHI TERA Rs 500 KA REVERSAL KARAYA HAI JOH TUJHE AAJ PATA CHAL GAYA HOGA AUR NEXT BILL MEIN DEKH MAI TERE SATH KYA KARWATA HOON" .pan>

My question to Airtel is that is this the way Airtel behaves with its customers in such unprofessional way, why such uneducated employees are hired by Airtel to abuse customers? Adjustments which was given to me every month were all justified as I am facing a lot of issue with non covergae location and call drops issue is very frequent on my connection, all the adjustments which was given to me are shown in the bill how can they be cancelled anytime, this is not the way to behave, it is a very stupid act which Airtel is following in this month's bill I have recieved a discrepancy of Rs 1248 in my latest bill if it is not removed I will not sit quiet, Airtel is following unfair trade practices Its a MENTAL HARRASMENT which Airtel is doing with me I have gone under High Depression. First I have recieved such Abusive calls from Airtel executive Avinash and than I have faced a huge discrepancy in my latest bill .

Its very hard to digest that Airtel is behaving in such worst way.My Second question is why these Nodal Desks and Applette desk are made for when the executives sitting on them just fool the customer they even don't fulfill their commitment they never keep thier words, I called up Appellete desk and narrated the same Issue to PIYUSH JAIN and he assured me that he will look into this issue and will give me a call back within 48hours and also assured me that he will escalate the issue to higher authorities in Airtel and will look into the matter and will get back to me in 48hrs however he never turned up from last 3 days I have called numerous times to Nodal Desk to customer care and also to Appellete desk however no one has given me a valid answer, now where should I approach, Airtel services has gone worst these days, in my life my First connection when I started using cellphone was Airtel that point of time services and network of Airtel was the best as compared today it is the worst.

Team I need valid answer for all my Issues which I have drafted in this email, will not leave it as I have all My Bills in which Adjustments have been Given in the past and its my request to Airtel to employ responsible executives on Appelette desk and Nodal Desk as I have lost all my trust on them as they try to fool the customer by giving false excuses and Please look into that Abusive call Issue seriously if it has happened with me it can happen with any Airtel Customer.

REGARDS
VAIBHAV TYAGI

Airtel authorities are least bothered and even don't reply.

Regards
Vaibhav

Mr Rakesh Ranga,

I had enough of it from Airtel, just stop fooling me you people are just posting anything, fact is that Nothing has been done till now, nor ia m getting the good service network issue is still the same, every day there are frequent call drops top of that Airtel Appellate Desk told me That Airtel Presence are interfering and not letting us take any action, Is this the way You people sitting in Airtel Presence team deal with your customers Issues?, Your false comment on this portal has added pain to my sufferings I have not recieved any explanation in written from Airtel authoroties to the emails I have sent to them, your Airtel Team is useless you people just take your customers complaint for granted, please stop posting these false comments and take some necessary action.

Whatever step has been taken just explain in Detail here itself on this Portal.

Regards
Vaibhav Tyagi

My issue is still not resolved, Airtel is a cheat company.

My issue is still not resolved its been 3 months now, Airtel is the worst service provider.

To the person concerned:

I am writing this number because of the rode behavior of your Appelate officer in Chandigarh. I sent below email to the appellate officer on 5th Oct ( Friday):

Hi,

Number- [protected]

My number has been temporarily suspended since evening without any intimation.
This is a matter of serious concern as I have lost my business because of this.
Airtel didnt have the courtesy to intimate their clients. This is ridiculous
and very devastating.
I am on phone with Airtel reps for the last 2 hours and they are just saying
that we cannot help you. Last guy informed that the issue is because of the
documentation not completed.
I want to know if documents were not verified, how can you guys give a number
to customer and get it activated.

This should be taken care in the first go and not after customer uses there
number for couple of weeks. I was using Vodafone and there was no problem with
that, still, i am wondering why did I listen to one of my friend who suggested
to go ahead with Airtel. Horrible service and no commitment towards work and
service!!! WoW

You are my last hope to get this issue resolved at the earliest; else I will
have no choice then to go to the consumer court. I want this number to be
activated today and if possible, right now. I cant bear this loss and if Airtel
is willing to do so, let me know.

There are no personal regrets but as an organization, Reps should have taken
proper ownership and should have got this resolved at the same time which no
body did and now I have lost my business because of this.

Looking forward to hear from you at the earliest.


Thanks,
Gaurav Nijhawan

Since I was in the urgent need of the phone at that time, tried calling Airtel customer service for atleast a temp fix and they assured me that you need to deposit the documents again to the dealer and your number will be activated. When I went to dealer, they tried but of no vain and said that number will be activated on Tuesday. Without any intimation, how can Airtel disconnect my number??

I kept on trying for complete Saturday looking for different people in Airtel. Finally got hold of the Distributor in Chandigarh who is a gem of a person. He kept me updated about the exact status and the reason why number was barred (dealer did not submitted the documents). Finally, he took all the pains and got my number activated over the weekend to which I am really thankful.

Today, I received a call from Appelate officer ( Number- [protected]). She being at a higher position did not have the courtesy to ask what was the issue ( Shame on that ). She just mentioned that your number seems to be working fine and it was never disconnected from there end. I just ask her, do you actually know what I have gone through since Friday and how much effort I have to put in to get this number activated for which she was least bothered as she was in a hurry to complete the call. I repeated Myself thrice but of no vain. Finally, she just said it seems your issue is resolved and I am disconnecting the call which is ridiculous and frustrating.

How can Airtel have such Appelate officers???? I have simple lost trust in Airtel. Never going to recommend this to anyone. Horrible and Pathetic service!!!


Regards,
Gaurav Nijhawan

AIRTEL DIGITAL TV — not install long 7 month delay

tooday i am ricive bellow mail
but still this dau no installation
air tel degital tv



Dear Mr. Ranjandev,

Thank you for writing to us at Airtel digital tv.

This is with reference to your mail regarding installation issue.

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that your complaint has been forwarded to the
concern department for the order booking and installation issue that you are
facing. The concern department would contact you accordingly.

It is our privilege to have you as our valued customer & we look forward to a
long and fruitful association with you.

Regards,
Salma.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)

Airtel DTH — Paid for Airtel DTH connection but installation pending. Request for refund.

I have booked for a Airtel DTH connection on 04-Oct-2010 via customer care number[protected]. I have made a payment through customer care via IVR using my card for Rs 3590/-. The payment has been made on the same day and the transaction ID is 11136881. TIll now I have not received my customer ID or any other communication related to the installation. During the time of booking I was told that the installation will be made with in 48 hours.

I called customer care to request for assistance 8 times and got the following responses.
1. The Agent will call you with in one hour (3 times).
2. Installation will be done today.
3. Our supervisor team will call in with in an hour.
4. Try contacting the dealer directly nearest to your location. ( which I dont have the information, after etting the contact numbers of the nearest dealers, the numbers are not in use / switched off )
5. When I asked for refund, the call hung up.

All I was expecting is the tentative date of installation so as to plan my activities. With the services and responses I have got, I do not want to be a part of Airtel DTH.

I am putting this compliant in this forum to request for refund for my Airtel DTH connection.

I am Venkatesh and the registered contact number used for booking my connection is [protected].

Many thanks, Venkatesh
[protected].

Hi,

I had first called up airtel dth 12150 to know on the dth details and they promised me that I would get the installation with in 48 hours of payment.
I believed this and did the payment online (19/10/2010). I now get a call saying that it will only be done only on 25/10/2010.

The customer ID given to me is [protected].

This is cheating in all sense!! I want to request for refund if I dont get the installation done in 48 hours. i.e before 8 pm 21/10/2010

Airtel DTH — No connection or communication after 48 hrs of payment

I have purchased AIRTEL DTH connection on Sept 19, 2011 through online with assistance from Lalit goswami ([protected]) - vriti-interactive.com agent lalit.[protected]@vriti-interactive.com

My order id is 3964525 i have paid online if needed i can give you the transaction id from citibank

I am informed that AirTel representative would be calling me soon and the CUSTOMER ID would be communicated through mail.
But there has been no communication from AIRTEL till now.

On suspicion, I tried googling with " AirtelDTH ConnectIndia" and was surprised to see that many have reported Fraud dealing with DTH packages very similar to my case.
Now I am more worried as the person who sold me this online is not answered mail/call and I have sent mail to the Airtel customer service division ([protected]@airtelindia.com,DTH.[protected]@in.airtel.com and [protected]@in.airtel.com), but no response till now.
I didnt expect this from AIRTEL.. Please take this complaint and also let me know when i will be getting my connection.

Thanks & Regards,
Karthik Kuppan
[protected]@live.com
[protected]@gmail.com

Its resolved thanks

respected sir,
i am vinod aher using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for 1st janwary 2009 to 15th september 2009. if possible as soon as early send me incoming and outgoing details detail. in mail ID in [protected]@gmail.com & vinod.[protected]@rediffmail.com

thank you.

Respected sir,
i am krishna using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details from last 2 months how i can i get it i ill be waiting for ur replay??

Ramesh — i want incoming outgoing details

sir sand me my incoming outgoing details on[protected] to[protected] my numeber [protected] plz sand my email; [protected]@gmail.com

Respected Sir
I am Ramesh Garg using Aitel's Prepaid Connection with no. [protected]
and I want incoming and outgoing details for last three months till date 23/9/2011. Kindly send the details to my
yahoo mail id "garg.[protected]@yahoo.com"
Or to my address "B-2/408, Yamuna Vihar, Delhi-110053"
Please do the needful as soon as possible as i strongly need it urgently.

Thanking You
Ramesh Garg
[protected]

Supermodels club package — unwanted service and deduction from balance

its been three times that rs.10 has been deducted from my account for some supermodel club package which I haven't subscribed for so plz tell me how to unsubscribe such service in tata docomo

AirTel — unwanted service starts automatically and deduct balance

i have airtel prepaid sim that no. is [protected] automatically unwanted service starts and deduct my balence i dont know why only airtel did this kind of shock tactics i am using other than airtel but still i am not facing problem on that if service is like that i will leave airtel .

TRAI should look into this automatic service activations without consent. Every once in a while such services get activated on my number and I have to call the CC to get them removed (usually happens when accessing sites like Buzzfeed and Diply, sometimes the torrent sites), the CC person is usually helpful and deactivates the same. However I wonder happens to people who don't really understand and check their bills and text messages. They are the real targets!