Airtel Complaints & Reviews

Hello,

Mysel[censored]mesh Bari, My Airtel Postpaid Mobile no. is [protected],

On 4 th Aug 2011 I have activated 2GB internet pack by sending SMS AGPRS98 to 51619, in return of which I got sms with reference ID for AGPRS98: 33737114.
After that My bill for 8 days was Rs.784/- against which I asked waiver of Rs.500/- (Internet charge) from Airtel which they also agreed & pass on to me.

But in Bill duration 12th Aug to 11 Sept 2011 they are not agrreing any waiver & have stopped my outgoing service for not paying total bill of Rs.3666/- . In between bill period once I hvae done trial & error & just sent sms of AGPRS98 on same 51619 on date 22nd Aug 2011, against which again I received sms with reference ID for AGPRS98 : 34009838.
Now I Airtel is not agreeing on Activation made on 4th Aug 2011 & even after a chain of mails to Airtel I am not getting an appropriate response & struggle to contact Airtel as they have barred my outgoing & also barred my number from Complaint Helpine 121 & 198 from date of bill which is 12 th Aug 2011.

If any clarification required, please call.

Kindly intervein in to the matter and solve my problem.

Thanks & Regards,

Umesh Bari
[protected]

sir, i had applied for airtel iptv on 8 august 2011 and deposited all required doccuments and a cheque of rs. 1750 of punjab & sind bank pitampura branch cheque no.- 468002 date[protected] at A.K book depot, pitampura (airtel authorized dealer). the cheque has been cleared from my bank account on[protected]. but till[protected] my connection has not been installed. i had a word with :-
1) vipul goel - chanel manager
2) dalip kumar dubey - team leader retail sales
but not getting any response.

Dear Sir,

My RTN is [protected](Mr. Bhadresh) i am facing very poor service from airtel digital tv.

I have recharged my account with 1100rs threw HDFC Bank debit card as on 10.08.11 but recharge is not successful so I have recharged another 1100rs threw local dealer as on 10.08.11. When I checked my balance as on 11.08.11,my balance is shown 2200rs. that means debit card recharge is successfully done and I have choose annual pack.

I never told to airtel for amount reversal but unfortunately my balance is deduct with 1100rs without any information as on 21.9.11. and my connection is deactivated . Still now i don't get 1100rs in my bank account. I am sending my bank statement for your reference.

I was told airtel customer care executive(mr ashish pande, atul ,hemangi) 7 to 8 time and i was sent a mail to your customer care and nodal desk(3 to 4 times) but my problem is not resolved till now.

Currently i have selected annual pack but i want to change my pack in daily basis because my service is deactivated so, plz change my pack and resume my service as soon as possible.

Can anybody resolve this issue?

So, plz do the needful


Regards

Bhadres
[protected]

Hello,

I applied for AIRTEL broadband on June month.(Application no: CH1191797)
An AIRTEL guy gave me a reciept and collected Rs.1299 from me saying that connection would be given in 2 days.

After one or two weeks, no reply from AIRTEL. I contacted and they said that my house is in a non-feasible area.So asked me to cancel the application on JULY month.

I cancelled it on July 1st week. They assured me that I would het my money within 15 days.

It is October and I have not got any good response from them.

So, I started to e-mail about my concern from August month, Whenever I send e-mails, they would reply me with a a fresh ticket number.
The ticket numbers I've got are:

2982820
3495012
3656048
3733330
4689012

They would set a dead-line for each and every ticket number. And if I send an e-mail on the dead-line date about that, they don't reply me.

After 2 days, they will ask me to wait for another 1 week and issue me a new ticket number.

I even tried to call to these numbers [protected] and [protected] about my refund status or about the ticket numbers.

But you know what these people are doing? They will put the line on hold for 10 minutes and I have never got any fruitful reply from them. So I will lose Rs.10 on each call(I've lost more than 70 rupees to get my own money) This made me to stop calling to those numbers.

Please anyone help me to get my money.
Please forward this complaint to anyone in AIRTEL.

Thanks in advance.

To be precise, I am listing my problem in short. I have two complaints.
1. Network coverage issue at my home since last 8 months.
2. I gave up on airtel and applied for MNP, but they rejected it.

I am airtel post paid customer since last 4 years. I did not wanted to shift to any other service provider and hence i waited for 8 months to resolve this network coverage issue(I think is the most genuine reason to apply for MNP). Finally when I applied for MNP, immediatly i started getting calls from them but nothing got resolved. i also wested lots of time talking to customer care and explaining whole strory every time.

After this story I am not interested in being with airtel any more. I am ready to appeal to TRAI and go to consumer court if required.

Name: Vikas sangani (Pune)
My number is [protected].
Account number[protected]
Outstanding amount was negative when my request rejected. Still it is negative.
Airtel post paid within Maharashtra and Goa circle.
I applied for IDEA post paid through MNP.
Unique Porting ID is AZ271819
Expiry date is 30/09/2011
Airtel replied to IDEA saying they have contractual obligations.
I wanted to know what are the contracts I made with them and solve those so I talked to airtel customer care and they said we dont know. they literally wested my time keeping me on hold for long time and then terminated the call.

Here is the list of complaints.
39664401 Churn 20/09/2011 Closed
39664400 Churn 20/09/2011 Closed
39594517 Churn 15/09/2011 Closed
38944484 Churn 10/08/2011 Closed
38974960
39601064
They just close request without being solved.
Here are some of the reference numbers for talking to airtel customer care.
F[protected]/09/2011
F[protected]/09/2011
F[protected]/09/2011
F[protected]/09/2011

I am hopeful to get it solved.

Thanks,
Vikas
[protected]
Pune

Hi ,
My Customer ID is [protected]

This is regarding the service I am getting by booking Airtel Digital TV Online to bring to the notice of higher officials.

I booked the connection Online on 19th-SEP-2011 , I opted for South value sports and the person from Vriti Interactive said the actual price is Rs 2190/- but we have a 100 discount so pay Rs 2090/- Person who contacted me (manish.[protected]@vriti-interactive.com).

After calling customer care several times the connection was installed in my premises on 30th-SEP-2011.
After Installation:
Label number:[protected]
card id : 85403566

Now on 3rd-OCT-2011 , I am not able to view anything in my TV.I have been calling customer care many times and they have been asking for 5hrs time for the past 3 days for activating my account. I am getting a ERROR CODE 6 or sometimes ERROR CODE - B001.

Please do the needful or suggest on the next steps to be taken.

Thanks and Regards,
Sivaraman P.

Hi
My mobile number is[protected] and has been blocked by Airtel (Prepaid) for outgoing calls today (oct 4th 2011) without any prior information. The reason for blocking is the documents i submitted are not in line with what Govt of india wants.

I am using this mobile since last 9-10 years and stay at the same address. I made so many calls to customer care service most of the times the calls get disconnected while waiting for a customer care executive. However after trying for almost about 30 minutes i got thru and they said that i had a verification bar. The representative even asked me to verify my address and the address i gave on the phone exactly matched with what Airtel has in their computer system.

I checked with them why my number was having a verification bar, they mentioned that i did not answer the questions correctly when they called me for verification.
I DID NOT RECEIVE ANY CALL FOR VERIFYING MY DETAILS in last 2-3 months. Please give me the details of when i received that call, who called me, date and time etc... otherwise don't provide this reason to block my outgoing calls.

Also, I would like to know what is the Governemnt Norm (document) that mentions the customer to submit verfication documents every now and then, and what has been the changes in norm NOW that requires us to submit the documents again ? What is the frequency of submitting documents again as per this norm?

I hope my problem is resolved immediately., The REP told me that they can only activate my mobile outgoing calls after i submit the documents, however there are other operators like Tata etc. they activate the customers immediately and give them a week;s time to submit the documents. Then why AIRTEL does not have this? All service providers should treat their customers equally when the REASON is the same for blocking outgoing calls..

regards
A very unsatisfied customer of Airtel

Sir, I have called a customer executive over my mobile phone @ [protected], preppaid conection, Maharashtra circle, regarding my complaint for Deduction for "Sona Jeeto" Service/Quiz without my concent. I have been complaining for such deductions without my concent and request to "STOP" such deductions and start DND to stop such deductions options. I have got deduction Rs.5/day.

I request to "STOP" this Service that never I asked for "Cease" and "Refund" at an your earliest.

I would look forward to call back,@ [protected] and email; [protected]@indiatimes.com, to resolve my issues and refund money back at an your earliest.

Thanking you,

Dinesh R. Gangaramani

(Dinesh R.G.)

I had an IPTV connection in gurgaon, recently I shifted to Indirapuram Ghaziabad. For that I had to transfer my IPTV connection from gurgaon to Ghaziabad. I called airtel customer care on 20th september that I want to shift it from gurgaon to ghaziabad as I am moving there on 1st october. He said leave you phone number with us, person from airtel will call on 1st oct and get the details and documents to shift the connection. It will take 5-7 days. I was relieved and shifted to indirapuram on 1st october.

I did not receive any call and again chased them on 3rd oct. They dont have any helpline number updated on their website under 'IPTV' section. But ultimately I was able to get one number, I called them and they gave me the number of Nitin Krishnan of ghaziabad region and asked me to call there. I could not connect to his number as it was always busy. Then after more struggle I got another number of gurgaon to call upon 4444198, executive said I should lodge a complaint and make the pending payment. I immediately made the pending payment and she gave me the request number which is 5082944. She said I will get a call with in 24-48 hours and will be done in 5-7 days. She got the new address from me.

Today I again called and gave the request number, but cust care exec told me that I will have to wait for 1 month to get it done!!!!!! I then called another person and asked him to give me a new connection, he said I will again have to pay 1750 rs(setup box, wifi) to get a new connection. When I asked the logic behind this as I already have setup box and Wifi with me, he said there is no logic, I will have to pay this in order to get a new connection else I should wait for 1 month. This is pathetic, company like airtel is looting people of their hard earned money and are monopolizing the market.

I request you to please look in to the matter and help me getting it done asap. Thanks!

Hi Airtel

There is no doubt that you people have lost 40% of market.

Am pleased to inform you that I have faced worst service from airtel and am tired of telling the stories again and again.

Here the crap begins. I was a postpaid customer and I have paid the bill through card on Saturday and requested them to convert to prepaid near kormanagala outlet.

Person named Ramya she was so irresponsible that she told me it would take twenty minutes to reflect system .It took almost 72hours to reflect that was on Monday evening she confirmed me that it had been done on Monday evening. L had provided all the documents on Saturday itself to airtel office to convert to prepaid .Tuesday evening I had recharged and got validity for one year. Unfornately on Thursday it got disconnected due to documents was not submitted. One Saturday 01/10/2011 I had been to kormangal an outlet they informed me that due to signature they did not submitted the documents.

Why the hell I did not get the call then was my question. No answer from them.

Later I resubmitted the documents and they had given me 3 days of time. So for three days I was not able to make the call. Why the hell does it takes three days just to update the information THEN WHAT IS THE SLA THAT YOUR COMPANY HAS.

EVERY TIME I CALL CUSTOMER CARE EACH BUNCH OF FOOLS PROMISES ME. RAMYA, team LEADER KALID, MANAGER SATISH, EMPLOYEE YOSAHDA, SUMATHIRA.

NO DOUBT INDIAN CUSTOMER SERVICE IS WORST. PERSON CALLED HIMSELF SATHIS CLEARLY TOLD THAT WE CAN ESCALATE IT AND HE WAS READY TO GIVE ME THE EMAIL ID. WHY THE HELL THESE GUYS ARE THERE HERE AND Y U CALL UR SELF AS BEST SERVICE. DUE THIS BUNCH OF FOOLS AM CONVERTING TO VODAFONE OR BSNL. SORRY TO TELL YOU I HAD FOUR CONNECTIONS WITH AIRTEL ALL ARE BEEN CHANGED.

WORST CUSTOMER SERVICE. LOSSING A CUSTOMER IS NOTHING BUT LOSSING A BUSINESS VALUE PLEASE DONT SAY IN MEDIA ABOUT THE BULL BUSINNESS ETHICS OR VALUES WHEN U PEOPLE DO NOT KNOW THAT VALUE OF CUSTOMER.

Dear Sir,

mere airtel number([protected]) se Rs.45 apne aap kat gaya. to mene custemer care me call kiya to muje Rs.30 vapas diya or 15 nahi diya .mene jis number se complen ki us number([protected]) se Rs60 kat diya or mene pucha to muje bataya gaya k aap ne caler tune chalu karvane ka bola mere pas call record kiya hua hai ta bhi vo jhut bol rahe hai. me custemer care me call lagata hu to complen sunte hi phone disconect kardete hai. iska b record hai mere pas.


AJAZ H JAGDU
[protected]
Gujarat Ahmedabad

I have not registered for CALLER TUNE AND Marwarh service (daily charges of Rs. 2) still the company is charging this amount to my account:-

I want to give them a Warning that to stop immediately otherwise I will take legal action under the follwoing law:--

1. Case of Fraud under IPC 1908,
2. Give me the reason with proper proof when I applied for the same. under Right to information act.

and other Low of Fraud under other section......

take the action immedittely and refune my money................

Sushil Kumar
Chartered Accountant

m. [protected]

Mailed following to Airtel multiple times, received auto acknowledge mail assuring response within 24 hours. Only Recoveryt team is calling me, still waiting to hear from Customer CARE (what is that) team.

I had requested to shift my connection to Airtel on 20th August but they asked me to clear all my bills. So I paid on 23rd August Rs 690 to clear the bills and raised request to shift on 23rd August itself. Airtel committed shifting within 10 days (top), charges Rs 350.

FYI, I have shifted at walking distance from my old home. Hardly a distance of 200 meters. Despite multiple calls, innumerable requests they never shifted but when it was time for billing cycle they remembered to call me. Airtel is now asking me to pay Rs 851 for phone and internet usage for the period when they ensured that I don't use the service.

I had informed their escalation managers Mr Santosh/Mr Sajan to cancel my connection and have sent multiple mails to that effect. They won't disconnect and won't shift but they will charge.

=============

-------- Original Message --------
Subject: Re:[protected] : URGENT and Important ESCALATION: Cancelation of Connection]
Date: Mon, 03 Oct 2011 16:14:19 +0530
From: Ashutosh Sharma <sharma.[protected]@icicibank.com>
Reply-To: sharma.[protected]@icicibank.com
Organization: icicibankltd
To: [protected]@airtel.in, [protected]@in.airtel.com, wecare.[protected]@airtel.in, wecare.[protected]@in.airtel.com


Airtel Team,

Today I received yet another recovery call from Airtel's Recovery office
in CST, Mumbai; Customer Service officer's name is Rohita.
> Rohita informed that as per updates in system MR MEHTA (Enginner)
> confirmed that shifting has been done and HE also dropped SMS to me on
> [protected].
> I never received SMS and phone was never transferred, it cannot be
> because your Engineers cannot find the address :), read below
>
> * I made last payment to clear all dues by paying Rs 690 on 24th
> August
> * 23rd Aug & 24th Aug - I requested Airtel to shift my connection.
> This was followed up with numerous phone calls from [protected] and
> [protected] to your customer (so called) CARE center to check status.
> * Mr Santosh/Mr Sajan/Ms Shikha informed that due to technical
> reason phone has not been transferred. After escalation, they
> explained technical reason as "Invalid Address" i.e. engineer is
> unable to locate the address. Funny part is Indian postal
> department, international couriers, my friends from across the
> world can locate the address but this engineer never found the
> address and never called me up for clarification. Now that
> surprises me!
> * Nonetheless, I informed the escalation manager (one of above two
> gentlemen) that either shift connection or cancel it but I will
> not pay the bill for the period service was not rendered 'coz
> Airtel had committed transfer within 10 days at charge of Rs 350.
> * At every stage, to all your officers I had explained that my
> income depends on internet and I am losing business due to your
> apathetic, archaic and non-existent service but to no avail. I
> have lost business worth more than Rs 50000 during the period when
> service was not rendered.
>
> I stopped following this case assuming that connection has been
> canceled and hence I have taken new connection from Airtel itself.
> Guess what, THIS TIME ENGG. CAME TO MY HOME WITHIN 1 HOUR...Address
> is still the same something must have changed and that is engineer.
> Local Engineer Mr RaKesh is fully aware of entire episode so you can
> take download from your own engineer rather than wasting my time.
>
>
> I have informed Rohita to update the SR with following
> 1. Mr Mehta never shifted the connection, SMS was never sent. Take Mr
> Mehta in conference with me and ask him to prove.
> 2. I will NOT pay the charges 'coz I didn't use your service. If
> Airtel wants charges, I am ready to go to Consumer Court for the agony
> caused to me and the losses that I had to bear
> 3. In future, I don't want new guy to call me up for recovery without
> checking the last update in the SR. Only ROHITA should call so that I
> don't have to explain again 'coz I won't explain rather will
> disconnect the phone.
>
> So far, I have never received any response from Airtel whether on
> phone or mail. I wonder if this is really a professional company.
>
>
>
> Ashutosh Sharma wrote:
>> Please resolve this urgently
>>
>> -------- Original Message --------
>> Subject: URGENT and Important ESCALATION: Cancelation of Connection
>> Date: Sat, 01 Oct 2011 17:06:39 +0530
>> From: Ashu <[protected]@gmail.com>
>> To: [protected]@airtel.in, wecare.[protected]@airtel.in
>>
>>
>>
>> Dear Airtel Team,
>> Even though I have requested both on phone (with Mr Sajan, Mr
>> Santosh, Ms Shikha other two as I remember are her escalation
>> managers) as well as via mail to cancel my internet+landline
>> connection but still I think it has not been disconnected.
>>
>> Yesterday i.e. on 30 Sep 2011, Manoj from your recovery team told me
>> to pay bill of approx Rs 900. Airtel is asking me to pay bill for a
>> connection which I never used because Airtel never bothered to shift
>> the connection to my new address (with all but false reasoning).
>> Please provide log of my phone calls to Airtel customer care and your
>> engineers. Unfortunately, I quoted existing SR#s due to which new SR
>> were never opened else you would notice that i have called customer
>> care and local engineers more than 10 times.
>>
>> I have gone through agony due to misservice from Airtel. I demand
>> cancellation of connection and I am finally giving in writing that I
>> will not pay any bill for the period I never got to use the service.
>> If airtel persists then only way to settle is consumercourt.
>>
>> Please confirm the cancellation and waive the charges which are
>> rightly not due on me.
>>
>>
>> On Thu, Sep 22, 2011 at 6:34 AM, Ashu <[protected]@gmail.com
>> <mailto:[protected]@gmail.com>> wrote:
>>
>> Dear Sir/Madam,
>> In SR 2758222, I had raised request to shift my broadband connection
>> from D 803 Marigold, Thakur village Kandivali to 803 Tower1, Dheeraj
>> Upvan, Borivali which is 200 meters from my previous address and
>> is a
>> well known building.
>>
>> TAT for this request was maxium 10 days. After 10 days, I contacted
>> your service center multiple times and finally I was told that
>> due to
>> some technical issue shifting was not possible.
>>
>> Few names from customer care that I remember are Shikha Sharma and
>> Santosh. Finally, I spoke to Mr Sajan (escalation manager) who
>> informed that your enginner is unable to locate the address. Mr
>> Sajan
>> verified the address and its same place where commodities,
>> newspaper,
>> Fridge and post etc get delivered for me. I informed Mr Sajan to
>> either service my request within 2 days or cancel the connection as
>> all my dues were clear.
>>
>> Since then (more than 1.5 week) I didn't hear back from airtel till
>> couple of days back when an engineer came and told that he has
>> complaint that my connection is not working, he had no clue about my
>> shifting request. Its unfortunate that airtel team was able to
>> locate
>> my house when billing cycle was closing.
>>
>> After going through mental agony for more than 1 month, I have
>> decided
>> that I don't need this connection shifted at all. To avoid further
>> pain, please ensure that you cancel the connection in your system
>> and
>> don't send any bills to me as I have cleared all my dues.
>>
>> Please confirm the cancellation today itself as this won't require
>> address verification so no technical issues.
>>

--
Thanks & Regards,
Ashutosh Sharma

Airtel is not providing NOC without any reason for my numbers [protected] and [protected].
I sent an email to [protected]@in.airtel.com and called customer care, but they refused. I have also visited AirTel relationship centre Aundh, Pune. They refused me and said that we do not have authority to give you the NOC letter. People at relationship centre do not even interested to talk to me.
I have already paid my bill amount in advance.

SIR: IN MY MOBILE THEBIGFATFREESTORE SERVICE IS ACTIVATED UNKNOWINGLY I WANT TO DEACTIVATE I CALL TO AIRTEL CUSTOMER CARE REGARDING THIS TO DEACTIVATE BUT THEY DIDN'T DEACTIVATE YET I RECEIVED SMS FROM AD 54321 LIKE THIS YOU HAVE BEEB RENEWES FOR THEBIGFATFREE SUBSCRIPTION SERVICE FROM AIRTELL. YOU VE BEEN CHARGED RS:5. LATEST GAMES http:/gclub.IN BROWSING @ 10P/10KB. I KINDLY REQUEST YOU SIR PLEASE DEACTIVATE / UNSUBSCRIBE THIS SERVICE TO MY MOBILE NUMBER [protected] AND STOP SENDING SUCH SMS HEREAFTER
THINAKING YOU

It has been very very bad experience with Airtel Customer Service with me. I want to change my service provider & go with docomo. I tried 3 times for MNP & get PORT numbers. But every time I got call from airtel. I was promised to be given a WIN CUG 149 Plan activated on my 2 Airtel mobile numbers [protected] & [protected] time (within 4th Sept'11 to 3 Oct'11), however the promise was not kept yet. Mrs.Rashmi, Mr. Nitesh was given promises to me. They said according to Win CUG 149 Plan- Airtel to Other Mobile .30 paise per minute. But when i check airtel website about that Win CUG 149 plan, nowhere that type of plan occured. Pls I am requested them to resolve this issue as early as posible. However, there has been no resolution given.

Hope, through this I may be able to reach the higher authorities and get what I wanted.

Thanks,
Nilesh

To Airtel

For nearly the past 2 months, I have been struggling with frequent Wifi disconnection issue at my place. It was installed by Vijay who represented AirTel/Beetel who was in a hurry and did not give any specific details and also failed to get me the voucher while he got away with the modem that I had earlier (as he replaced it with Beetel 450TC1). When I initially placed a request to convert the physical connection to WiFi, Aritel did assign that job to Srikanth who closed the request the very same evening without even turning up after 10 days. When queried about the delay with Airtel, this incident was brought to my notice and they sent Vijay for installation who collected Rs. 1500/- without providing the voucher and vanished with the modem that I was using. It was told to me that Airtel will have the records of when the instrument was installed and will act as a warranty should there be any complaints with the instrument. They sent multiple so-called engineers to check the issue here and it was once again Srikanth who was assigned the job and never turned up, but he did ensure to close the case as he did earlier. Then came Mudassir (who was understanding and helpful) who was unable to rectify the issue and stated that the problem is with the instrument itself. Since then, I have been struggling to catch hold of Airtel team (Raghavendra, the floor/team manager did promise to help and is unavailable now while Shivaranjini, the floor manager, refused to take responsibility here) who are now singing a different song altogether and are unwilling to take any responsibility here. I am also unable to get in touch with Vijay/Srikanth/Deepak (supposedly the Team Manager) as they are either not picking the calls or the mobile is switched off.

Please help.

Madhusudan
(Contact details will be provided after getting a reply to this complaint from the concerned)

I have put request for MNP, Airtel has rejected it for no reason. When I am checking back with them they gave me multiple reason in the following order.

1. First they sent a reject message saying that the PORTING CODE mismatch. Which is incorrect if anybody checks it.
2. When I called they came up with second reason of not completing 90days. Executive Nataraj said, it is some day 90+ days, not 90 days accurate for all the time. I have ported out to Airtel on 2011 June 15 and porting back to my initial provider Vodafone on on after september 20th 2011.
3. I showed them TRAI circular on MNP, now they changed there stand to a different argument. Started saying I had outstanding amount when porting request from Vodafone was received. I did not have any outstanding billed amount, All i had cleared. All i had unbilled amount which i can not clear unless it is billed. In a postpaid connection clearing unbilled amount is something live paying more amount than actual usage. My bill plan benefits wont get counted unless it is billed. When i did MNP from Vodafone, I had unbilled amount which I got cleared later after billing date.
4. Now here is there next argument, I was in a CUG Plan of a corporate. Yes As per me I was, I know without moving to individual plan MNP is in not possible, so I raised a request on Airtel Customer Care(121) to put me into 149(least amount) plan on 2011 SEPTEMBER 20 by 8:00PM. Executive Maria took the request and she gave me a confirmation on the same saying that it would be done in another 4hours of time i.e (12AM).
5. Now they say that the request did not complete of some unknown technical issues and they are holding me for another month. They also said Changing bill plan can not be taken from customer care. If that was the case, why did they take my request and gave me confirmation of plan change in next 4hours time.
6. All irrelevant answers while asking details.


Can any one tell me how to go with Department of Telecom/TRAI (Govt India) complaint on this.

SMS from AD-54321 without my knowledge and deducted 99/-

Hi Airtel customer care,

I got an SMS from AD-54321 saying "Thanks for downloading java game, and you have been charged 99/-".


What I wonder is, I never sent any sms or link to activate this service.

And also when sent sms stop to 121 i got message that no services are active in this mobile then how can they deducted 99/-

I guess is this a new strategy to get more money from innocent customer

I called customer service also, i didn't get correct answer

this is second time i faced this problem earlier they deducted 10/- now increased to 99/-

earlier also i cmplained customer care but till now no there is no rectification

Please resolve this problem.
My number: [protected]

On 23rd Nov.2010 some Mr.Dharam Veer contacted me to install Airtel DTH connection at my home and gave me a DTH Connection Customer ID [protected] under Mega Pack. But this connection was given from a Dish of my tenant Mr. Shakeel Ahmed. He charged me Rs.1290/- but no receipt of money was given to me .In march 2011 they charged me Rs.400/- for shifting the Dish owing to no signal vide receipt no.92314 dtd.10.3.2011. On leaving my tenant Mr.Shakeel in 05/2011 when we contacted your dealer at Central Road,Bhogal,New Delhi, he advised us to give Rs.600/-to Shakeel and the same connection would be converted to you but ID WILL NOT CHANGE .We comply with the advised and gave Rs.600/- to Shakeel.On dtd.21.7.2011 they took away set-top box/remote etc.of Cutomer ID [protected]-001 of Mr.Shakeel vide receipt no.230399 dtd.21.7.2011.
In July 2011 I received a message on my cell phone [protected] asking Rs.600/- for recharge I enquired /worte complaint through e-mail for aking Rs.600/- for recharge while just 20 days back I recgarge it by Rs.350/- as I am paying since installation, now they diconnected it and on complaint thier Engineer visited and asking Rs.400/- for setting dish antena to somewhere else to get proper signals. I also tried to install it but unable to find any transmission on my television.
Kindly arrange to continue my services in my name and excess charges may please be adjusted in my future bills. If there is any signal probllem then my money should be returned to me alongwith balance as on date in my account to me.

Yours faithfully

Harsh Vardhan
Customer ID [protected] -02(Airtel DTH Services).
H.No.6,Bazar Lane Bhogal,Jungpura,New Delhi-110014
Phone No.[protected],Cell No.[protected]