Airtel Complaints & Reviews

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I am the user/subscriber of Cell No.[protected] and my outgoing was barred in the morning of 15.10.09 as one of my bills were unpaid. I immediately made the payment of Rs.2600.00 sector 12, Noida and this payment was also confirmed by an SMS received on my mobile and your customer care told me that my barring will be opened within an hour. But unfortunately the barring was not opened after an hour and then again I contacted your customer care after every hour but they were not able to unbarr my outgoing calls. The next day the same position existed then I talked to some senior at your customer care, his name was Amit then he too assured me that within 6 hours my outgoing will be opened but that commitmment also failed In the night I again talked to Ms.Meenakshi some senior at your customer care and she again assured me that by 12 noon next day my outgoing will be okayed. But much to my dismay my outgoing till this time (18.10.09, time:12.45 pm) is still barred. yesterday being deewali I could not send SMS or even wish my realtives on this happy occasion. Just now I talked To Ms.Meenakshi at your customer care(Ref.No.[protected] and again she told me to wait for some time. This is a continous harrrassment process which I am facing. I asked your Meenakshi at Customer care that my rental of this period should not be charged as I am not being giving the services from your company and she told me that it will be done but then I asked for reference number and now even when she is on duty there she doesnt talk to me. Please note that I shall not pay for the rent of this month and I have suffered almost Rs.10,000 for continous harrassment and not being able to celebrate Deepawali in a decent manner. Please send me cheque/DD for the same otherwise I shall be forced to take legal action action against you and recover my amount due on you. Please treat this on proirity basis.My email ID is [protected]@rediffmail.com Shahid Naseer

I had purchased Airtel DTH way back in july 2009, the first month all the channels were working properly now for the past 3 months lots of channels are not appearing at all or have lots of distortion . i called up several times on airtel dTH CALL CENTER AND i was lucky once in 15 tries to get thru the call ...(airtel call center problem) and conveyed my complaint to the engineer the engineer just told me that satellelite has come near /close to the sun so it is a natural problem it will be rectified automatically after 12th of october ...but to no avail.............then i called up again to call center but most of the time if you select technical complaint option ........then ring goes then after some time it either hungs up or the IVR respond to call back later as the executives are busy...........
but then i selected IVT Option recharge option to talk to executive so i got thru and conveyed my complaint so i got the complaint number 1225927 but they closed the case in two days without resolving it at all.....engineers problem

now whom should i talk to as I have been using TATASKY at my native place and i am very happy about it now it is just the last try if someone from airtel can resolve my issue it will be great...otherwise who cares neither airtel nor mine I will switch to other DTH providers.....

Delay in instalation

i bought airtel DTH from the dealer Liability sales corporation, sadar Bazar, Jhansi,U.P. on 16th Oct 2009.Before purchasing the DTH I asked the dealer that tomorrow is Deepawali , will you be able to install the DTH ?and this I asked atleast 4-5 times and he assured me after talking to costmer care center that on 17 the DTH will be instaled by 10 am. I cancelled all my appointment and waited for them till 12 noon. I phoned them and they assured me to installed before 2 pm but no one turned out. then again I phoned at 7 pm but they were making us fool. At 8 pm i received a phon call from costomr care centre that they won't install today. I and my family become so upset because whole day they made us fool . atleast they have told us in the morning that they are unable to install to day , so we may be mentaly prepared for next day. but for irresponsible bhehavour of the center we totaly lost our DEEPAWALI festival.

Middle class tendency is to bring some thing new to home in deepawali and feel the joy with the family.
but sorry to say this year Airtel destroied our deepawali badly.

I home the action will be taken against them, Otherwise I take the further action.


my details: kit [protected]
card [protected]

Hi,

Complaints

1. Stop the all unwanted calls like hdfc bank , loans, airtels and every type o[censored]nwanted calls.
2. Who had started jokes service without my permission with deduction 15rs pm. Fwd all details on my mail ID. And this service will stop immediately.
3. Confirm your customer service mobile no. ( Not required land line number.)


Note:- Your service is very poor quality.

Awaiting your reply

Mob No [protected]

I have booked today's 3.30 show in afternoon of "Whats your rashi". Show was sucussfully started but on 6.30 it got disconnected automatically in between. Not shown full movie

Bookin Id - 6583080.

I have an AIRTEL Prepaid Mobile connection No : [protected] in Early July 2009. On 18 Jul 09, I paid Rs. 100.00 for an AIRTEL Recharge that an Airtel dealer did from his Mob No : [protected]. He says he got a success msg. However, I got ZERO Talk Time for this Recharge. The Success Msg Ref No is now not available with the dealer as he deleted the SMS to make space for more SMS.

I took up the matter by EMail with Airtel Customer support / Nodal Officers etc, but no one is resolving the problem. They ask me to contact the delaer. The dealer said he got a success SMSand so I had to pay hime Rs. 100.00. I FEEL I HAVE BEEN CHEATED FOR THIS Rs. 100.00 RECHARGE. PLEASE HELP TO GET ME ADDLN FREE TALK TIME.

I want to upgrade this Complaint to the AirTel Higher levels. Can anyone please give me the EMail Id of the CEO / MD of Bharti AIRTEL ?

The mobile phone companies provide several services mostly paid, through simple SMS or through net, sometimes SMS comes and by mistake the reply is sent and service starts, it is very easy. The company starts charging. But when requesting to stop there is no way other than through Customer Care, which will never, listen or obey. There is no proof of telephonic request. So the process should be reverse. The TRAI should make sure that company should not cheat innocent users. Even DNDC will stop promo ads for some time but will not stop so called SERVICE, daily horror,scope, caller tune, jokes and many more money squeezing services.
I am using Airtel prepaid since 10 years. By my unlucky I replied oneSMS from 55382 and getting menace.

Dear Sir

I bought Airtel Digital worth 1750/- Diwali Offer on 13/10/09 from Sun Telecom, Airtel Relationship Centre, Kolkata - 68.

I wanted South Super Value pack (Rs.1750 for 6 months validity - Diwali) Offer. But I came to know due to mistake of your Relationship Centre, they have activated different package. The same was reported to your customer care vide complaint no. 1222044, but so far no action has been taken.

STB was installed yesterday i.e, 16/10/09 night with some unknown package.

You are requested to please activate "South Super Value pack for 6 months"

None of your telephones are working properly.

regards
k. sathish babu
[protected]

AIRTEL mobile number is [protected]. My problem in my sim is as follows..

1. I switch off my mobile (sim is inside the mobile). Now a person is trying to call my number, that time the person receives the recorded voice like this "number is currently not in use". (But actual recorded voice should be 'Number is switched off")

2. A person is calling to my mobile, I am busy so I reject the call. That time the person receives the recorded voice like this "number is currently not in use". (But actual recorded voice should be "number busy")

I raised this issue to AIRTEL prepaid customer care. My complaint number is [protected]. I didn't get proper response from customer care. Everything is perfect, so we can't do anything for your query.

Still I have the problem. AIRTEL has the responsibility to fix this issue. So please do needful as soon as possible.

i recieved message from company that on recharging with rs 23 recharge call rates will be 40p to local airtel and 75 p to others, and 75p std .but after recharging it was not so, and on making contact with customer care executive i came to know that i will be charged rs 1 each for first two airtel local calls DIALY ,and rs 1 each for others two calls DAILY and first two calls for std will be charged at rs 1.50 DAILY AND after that i will be recharged as said above. I recharged my phone earlier with rs 165 and my call rates were reduced to 40p to local airtel and 75p to others for 6 months and this recharge was declared null. Now i am suffering daily loss of rs 4 without any reason. customer care executive was helpless on this issue. Kindly help me out. my mobile no is [protected]
My request reference number is [protected]

Mohan N Choudhary,
A.A. Officer,
Accounts Office,Ministry of Defence,
Govt. of India
OFDR,Dehuroad,Pune-412101
Res.89/7,OFDR Estate Dehu Road,Pune 412101

SIR/MA'AM
I've been using Airtel cell no. [protected] since May 2008. In Sept. 2009 I received a message from Airtel
regarding re-submission of ID-Proof and Address-Proof. After a few days an Airtel employee came to my residence and collected personally these documents. However on 7-10-09 ,my above cell no. was inactivated by Airtel.On 8-10-09 I visited Airtel Shopee,Akurdi(Pune) and on advice of Airtel executive I again filled a form and submitted address-proof,id-proof and photograph.The executive assured me that my cell would be reactivated within 4 days.But my cell was not reassured within 4 days. I again visited the same executive on 14-10-09,15-10-09.Each time she told me that system was down.
At the time of diwali I am facing great hardship ,it is requested that my cell may kindly be restored immediately along with a compensation @ Rs.1000 per day for the inactivation period.

Dear Sir/Madam,
I(Dhananjay) have bought Airtel Prepaid Simcard from The Mobile Shope Banshankari 3rd Stage on 23/09/09 and i have submitted 1photo, PAN Card and Address Proof(Rental Agreement), but after 10days they have deactivated my both incoming abd outgoing calls by telling that my form are not submitted. where as i contected dealer (the mobile shope) they told me to go to airtel office and airtell office are telling they not recieved form. the mobile shope have given me reciept form whic shows that airtel sales team has collected the form.
when i contected airtel office they are not responding properly(jayanagar,Bangalore) than i spock to customer care they promissed me to resolve my problem in 2working days, after 3working days once again i spoke to custome care again the promissed me that they rectify withing 24hr but till now nothing they have done.
i request you to kindly do the needful. thankyou

Dear sir,
My self KRANTI SHARMA from BHILAI (CG),
mera airtel mobile number [protected] hain aur handset NOKIA 5130 C-2 xpressMusic
hain.
15 Dino se mere mobile se Airtel live browse karne ke (0.30 paise per 50kb) bhi charges lag rahe hain jabki Airtel live mein browsing
charges nahi hota sirf downloading charges liye jate hain.
mere pass settings bhi hain aur main Airtel Live ki settings se hi browse karta hu
customer care me call karne par new settings ke liye sms karne kaha gaya to maine Handset ko RESET karke phir se settings mangai aur apne mobile par save kiya phir bhi ye problem door nahi hui hain aur abhi
bhi mujhe charges lag rahe hain isliye aapse mera nivedan hain ki meri problem solv kare

Number:[protected]
email"[protected]@rocketmail.com

Hi! I am using cellphone number +[protected]. I had been receving some jokes on SMS's. After a period of about 15 days, I recieved a message containing instructions about how to continue or discontinue availing this service and the charges applicable. I then sent the necessary SMS's for discontinual of the service. It was observed that the procedure had been made so complicated and lengthy that one would end up frustrated. However, I sent the necessary SMS's. To my surprise, I recieved an SMS on 15.10.2009 stating "Your Comedy Junction service has been renewed & you have been charged Rs. 15 for 30 days. Call[protected] TOLLFREE. Enjoy mast jokes.". This is a novel method of fleecing a customer off his money without his consent. It happens off and on. Prior to this, I had a dispute regarding the Missed Call Alerts which was not even addressed although I did not have the benefit of the service for a long time despite having been charged for it. It appears that AirTel has made it a practice to fleece their customers in this manner. Please take up this issue, since I am sure that many consumers who are not able to address these issues or take them up before the appropriate forum may be losing a lot of money in such cases. I hope this issue will be addressed and resolved. Thank you! Regards - Roy Melvin Menzel

I was asked to message USUB DD to 51619 to deactivate the daily 2 Rs. Deduction scheme.
Previously I had confirmed twice with customer care that my Friends scheme will not be deactivated.
But on sending the message to 51619 my I got "Friends1 scheme deactivated".
I called up Customer Care again..but they said that I had sent the message twice and due to that Friends was deactivated. I can guarantee that the message was sent only once!!
This has also happened with other people. They are using the "you sent the message twice" farce to terminate the Friends Scheme.

On asking contact of higher authorities, they gave me the number of the Nodal Officer..which as expected is PERMANENTLY SWITCHED OFF!

Dear Sir/Mam,



This is to reference with my Airtel Digital TV (customer ID: [protected]). I am your customer from lat onr year and using services. I have purchased the set top box at Rs.2000. From the starting time I am facing various problem like number not configured to recharge, than recharge option is not coming, than disconnection due to recharge not happening ect.

This time one of your executive has visited us to know why we are not using the same. We informed him that we are unable to rechage hence unable to use. He helped us for recharge and reactivation of DTH. We asked him to recharge by one year pack in Rs.1250, instead one year he has recharged with only monthly pack ar Rs.300.



WE are facing so much problem with DTH but than again we opt to continue but very soon again we found our connec tion not working. My father has many times called uo customer care number from our recidencial phone [protected] but no body is ready to spare time at your customer support. we lots of efforts we got complaint number 1170139.



Now it is very surprissing that your person is asking me to pay Rs.500 for new Set TOP Box. I found that this is high time and i need to register a complaint against your entire team. Instead of supporting customer I feek harrsed by taking this connection rather continuing the DTH service. One thing is very clear whether its a new SET TOP box or old repaired one, I will not pay a single pany any more futher, till i found my complaint has been completely resolved than I will recharge with 1 year validity voucher.



Expecting you to take the problem at the resolution desk and revert with the required solution else I don't mind to mark the mail to Sunil Bharti Mittal for such cases.

I am the retailer and prepaid customer of Airtel Bihar Jharkhand. The problem is that I am unable to connect with customer care no. I.e, 121. I tried my best to connect with the customer carre through sms and other methods. I am unable to send sms to customer care as well as talk as well.Along with that i am unable to send sms to Airtel services, such as Gprs, Hello tunes etc,. My phone says that ...message sending failed.
..... please solve my problem as fast as possible.

Hi,

Customer Id:[protected]
Complaint Id: 1207693

From the first day I am facing the same problem that the remote doesnt work with the digital tv box. It takes an enormous effort from my side to change the channels or browse the menu from the remote. Either the diggital box never respond or the response of the digital set top box is so slow that it takes ur head out of control. This is the second time I have raised the request and to my surprise no one is willing to help me this time.

I raised a complaint on 11th Oct 2009 and get an appoinment of 14th Oct 2009 9 AM. I was told that a technician will come and check the possible cause of the issue. Till date no one has visited me or contacted me to understand the problem. Is there any support exist???

I have called the customer care 6-7 times so far. First of all no one picks up the call and if any one picks up they start saying sorry n blah blah that your request is in progress. There is a problem and it will be solved.
What should I do with a box which doesnt want to change channels. From last few weeks the box restarts whenever I press the iTV key on the remote..

This is my genuine request to take up the matter seriously. I am fed up of calling the customer care again and again.

Regards,
Tarun

This is the mail I have sent to the digital tv mail id...

i have buy airtel DTH from gandhidham and i want activation in junagadh on 12 october and they told me you will get activation next day but till the 3 days i didnt get any activation or any call from airtel dth when i called to customer care they told me some tecnical dificulty they are having and when i called to dealer he told me the person went to home for activation but no body at home but i was at home for full day no body came he was lieing and from today morning i m calling to customer care and they are not answring one time also just they are talking to me for one min. and cut the phone its 11 times doing like this. still now i didnt get any instalation its very poor service close this service your dealer in junagadh is abusing to me and your airtell customer care all of them are not even intrested in my call and complain. please look abt your dealers they are not responsible person.

Dear Sir,
Airtel No. [protected].
I have lodged First complaint on Bizzare Pack which charged Rs.10/- on01.10.09 for non subscription of the above pack. Complaint No. is ROVAD[protected]. Airtel said will be rectified
and amount will be recharged on 06.10.09 not done till date.

Secondly again charged Rs.15/- on Bolly wood Fusion subscription. Complaint lodged on 08.10.2009 Complain No. [protected]. Airtel Said will be recharged and rectified on 13.10.2009. not done.

Frequently same thing is happening. It is very bad thing that when I said no any kind of subscription is required and no option is given why automation is going?. This is very bad process for money earning. Once again I request you to unsubscribe my all options. I was not opted any subscription.

Reply requested.
RM
Tks.