Airtel Complaints & Reviews

To bring to you knowledge that getting unwanted calls... continuously getting missed calls from [protected] and when called the no they are not responding .It is highly disturbing and irritating as the calls are continuosly coming even at night times. as a women it is spoiling my day to day activity . Please contact : [protected] - ( Mr Ramesh)for further enquiry who is my brother .
The No which receive unwanted call [protected]

Request you to kindly priortise

SIR,
GOOD EVENING. AT PRESENT I AM HAVING AN AIRTEL BROAD BAND CONNECTION WITH A PLAN GIVING SPEED OF 128 KBS. BUT MY MINIMUM REQUIREMENT IS OF 256 KBS. HENCE I REQUEST YOU TO KINDLY MIGRATE MY PRESENT BROAD BAND CONNECTION TO THE FOLLOWING PLAN.
" SURF 699 "
PLEASE SWITCH OVER MY PLAN TO SURF 699 SO THAT I CAN GET INTERNET SPEED OF 256 KBS OR MORE.
THANKING YOU IN ANTICIPATION FOR AN EARLY MIGRATION .

BANWARILAL SAARWAAN
ASST.MANAGER
INDIAN BANK
GWALIOR
E-MAIL ID : [protected]@gmail.com
MOBILE : [protected]

Whosoever it May Concern,

I Am using Airtel Prepaid Service & my Cell Number is [protected], Few days back I converted my Postpaid no. to prepaid. After converting it into prepaid my outgoing call facility is disconnected by Airtel saying that they have not received my documents, so again I submitted my documents but still my outgoing call facility is not yet started...
If there is any more delay in providing with my facility for which i have paid to Airtel, IT WILL NOW BECOME A MATTER OF LITIGATION AND Airtel WILL BE SUED to CONSUMER COURT.

H M Kshatriya - [protected]

while taking a new airtel connection have submitted required documents at airtel gallery goregaon west.since waiting for a weeks time for the connection discovered that the documents were not submitted from the goregaon west gallery itself for some address confusion.when the concerned authority was questioned for why dint he inform on our other vodafone contact number provided,received a very poor reply of there was no response from our side.Later the authority sent his colleague at our place to collect the necessary document - the ration card,he got the photo copy of the same and the next day the phone got connected.After 3 days the phone suddenly got disconnected and tried to find out the reason,got to know that the documents were not been verified,to verify the documents we were again,i mean for the third time asked to come to the gallery,when asked why was the documents not verified during the last time we received the answer from the zonal manager Mr.Aman that the airtel guy was not aware of the same and for that reason we have to go and produce this document once again and the airtel guy wont be able to visit our place for some other reason.this entire procedure took almost a months time till now.
I request the authority to kindly look into the matter and do the needful.We will truely appreciate your response as nedlessly we suffered some of our important time being trice in the goregaon west gallery.

Regards,
Vaishali Shinde

Dear,
Sir.
when i was scrathing my 15Rcv .....due to mistake last 2 digit number was was vanished.when i contact to call center they did not give me satisfie answer-

pls sir help me

In above matter I have submitted the all proof of me to the retailer from where I have purchased the SIM on the 12.04.10 from there they have forwarded to u..
As I m working with the RASNA since last 19 years my job is to work where the plant is running … from 2002 to 2007 it was in Himmatnagar Gujarat as aWaves foods pvt ltd where I have the connection which I have mentioned in my mail now I m is in Dehradun ( Selaqui ) so I have purchased the prepaid card & this is with my spouse using this since 09.03.10 but when the verification call came she mentioned the fact that our permanent residence is at Ahmedabad & for five to six months our residence is at Motel Baloon in Selaqui so in my view there is no fraud or not a wrong information to u..
U can verify with ur own old records that we have too many POSTPAID LINE Of Airtel since 2002 & it is working till now so when we r ur old customer we think we go with u but from ur side there is no response to me & MY Balance in the same prepaid card is with u of Rs 140/= that u have to give me credit ….by anyway so pl do this i[censored] r restarting this phone then I will be highly oblige….

Thanking u
Awaiting ur early reply…

dear sir/madam, my mobile no. are: [protected]/[protected]/47657585
when i was applied for new connection of broadband/landline/ mobile. your executive was offered to me a 10% discount on my total billing of my broadband/landline/mobile. but now i received my first bill for my broadband/landline/mobiles. there is no any discount for the same.
so, kindly you lookup the matter & do the needfull for the same on the top priority basis.and oblige us,
thanks,
yours truly
veena agarwal
13, harsh vihar,pitampura,
delhi-110034

Today morning I received a missed call from an unknown number [protected] and as I receive lost of ISD calls of personal/ professional nature I dialed back to find out who it was. The voice on the other end answered saying that I( my mobile number) had won a lottery of Rs.10,000 (Ten Lakhs) from Bharti Airtel and Dish TV and to win this prize I need to call Senior Advisor of Bharti Airtel Mr. Rakesh on [protected] and I can dial the same number from my phone now.

I dialed up to find out what this is all about and the voice on the other side ...( in the background I could hear a baby crying) said they were form Airtel's Bandar Head Office in Mumbai and I had won a lottery of Rs.10,000. They asked my number and complete name to confirm and put me on hold for 30 sec...and came back to say I indeed had won the lottery and to win that amount I need to buy Recharge Coupons of Dish TV worth Rs.9,000 but only those that Have Shahrukh Khan's photograph on them.I was once again told that I need to buy these coupons in 2 hours and call back the same number to give the details of the coupons to them after which they will arrange for the cheue to be dispatched to me ..the cheque I can collect either from Mumbai head Office or the team can come to my residence ...I was asked to choose 1 option . I said since I am not in Mumbai...the team can come to my address...they then asked for my address and I gave it. They said the team will come by 9:00 pm and before that in 2 hours I must buy the coupons and give all details to the same person.

However I was told to keep my phone in switch off mode till I buy all coupons and the Airtel people will check my number and trace all calls, sms that will be made to/from my simcard. I can also not exchange this sim, copy the same, use fraud sim of the same number and if any such thing is found I will lose my award money. I was also told that the Rs.9000 coupon money that I will be spending will also be refunded back to me later.

I am amazed and shocked at such fraud calls...why will big companies pay me any money and why am I to switch off my phone and why buy Rs.10,000 coupons. I hereby formally lodge a complaint on this forum and request a prompt action by the Police authority/ Airtel/ Dish TV …..and warn all other fellow national to be cautious and careful for any such fraudulent calls!!!

Dear Sir,

I have been facing frequent disconnection problem of Broadband internet since 6 month. I have raised seveal complaints with different compaint number, the issue has not solved yes and they are asuming the complaints has been resolved and closing all the complaints. Recently I have a raised a compaint with complaint number 3128852. Now the customer care says that the compaint has been closed withoput confirming with me that issue has resolved (the fact that the issue still persists, I have feb up raising a compaint every fornight, do we have any solution for this? I have been paying thier bill promptly since six years.

Sir/Madam
My name is Ramjibhai S. Gadhia. I am having Airtel Mobile connection since last one & half year(Approx.) in Gujarat State.
My Airte Mobile No. is [protected].I have started this no. as postpaid with government CUG plan(for one year approx.) and then converted it to prepaid lifetime with 1paisa/second plan. Resently since last few months this Mobile No. is in Roming(In Rajasthan). From last few days my mobile no.-[protected] is not working(Neither I can make call nor receive).
I asked Airtel's Customer Care(No.-[protected]), Rajkot Airtel's Customer Care Relationship Center Head(Contact No.- [protected]), Nodal Officer at Gujarat(Contact No.- [protected]), And Higher Authority(forwarded me to him by Nodal Officer) at Gujarat(Contact No.- [protected]). But answer given to me by above all Responsiable Parsons (for Airtel Customer Care) mismatches with each other's answer.
I talked with Airtel'sCustomer Care Relation Ship Center Head on dated 19/04/2010, he told me that you have lost your Mobile No.-[protected] and it will come in market on date 12/05/2010.
So, now I don't know what to do? Why Airtel's employee can't give a proper and unity answer that because of which reason My Mobile No.-[protected] is deactivated?
Then I Talked to the Nodal Officer(Gujarat) and Higher Authority(forwarded me to him by Nodal Officer)Gujarat on dated 20/04/2010, then informed me your Mobile No.-[protected] is allocated to another person on 20/04/2010.

How it is possible in very-very sort time?

When I asked Airtel persons to give me in written why my SIM card discontinued I don't get satisfactory answer to get in written.
My mostly comminucation was done by this card.
I want Justice.


Airtel CUSTOMER

Ramjibhai S. Gadhia
"Hari Om", Tantipark Street No.-3,
Plot No.-19/20B, Nr. Gulabvatika-3,
Amin Marg, Rajkot-5.
Gujarat, India.

Contact No.- [protected]

Hello Sir / Madam

I had taken a new airtel connection (prepaid) around a month back from a nearby dealer of airtel connection (Rishi Communication,GF-112A, Sushant Vyapar Kendra, Sushant Lok-I,Gurgaon). It took quite long for the no. to get activated and then it again got disconnected after a few days. And currently the sim is lying inactive because of which I am facing lot of problem.

Upon asking the dealer the reason for the same he said there was some discrepency in the address whereas I have other numbers working on the same address proof. Also there was some form which was missing whereas I had submitted all the required documents and filled up the required details correctly.I was asked to fill up the form again. I was told it will now be activated in 2 days but sadly enough its been 6 days and still the sim is inactive.

I have visited the dealer several times and asked him the status of the activation of the sim. I never got a proper reply from him. I really dont understand where exactly the problem lies.
I am totally disappointed with the kind of service Airtel is providing to its customers and the inefficient airtel connection dealers.

I would like to request the concerned authority to kindly to look into the matter.
Thanking you

PS: The Airtel number that I had taken which is not yet activated is +91 [protected] by the name Siddharth Merathia.

Regards

Siddhika Merathia
+91 [protected]

Hi,

I had cancelled my broadband connection with airtel on Feb 16th 2010. On April 2nd I received a bill for the month of march. I had not used thier internet at all, as I had cancelled it. So I called up the customer care on April 5th asking them about the bill. They told me that a reactivation was done on my account. I told them that I had NOT requested for any reactivation and they adjust my bill amount. They are not responding to it, and also they are sending agents at my place, where currently by old parents reside. My airtel landline number is[protected]. My latest complaint number is 31463894.

some days earlier i had encountered a problem where these people actually activated some sort of service that i never asked for, i stay in roaming all the time and then these people started deducting money out of my prepaid balance. i had to call up my parents to actually ask them to shut that down and give me my money back, the reference number to that complaint is [protected]. secondly they started giving me updates on ipl without even me...

sir
with due respect i want to state that i have a net connection whose id is 15095765.i have not got the the hard copy of my bill till 5 months.i only got the soft copy on my e mail id but due to my id have been hacked by some one and password is changed i am not able to get the bill till today .i have also requested at the collection office to send my hard copy bill and collection agent to collect the appropriate bill.but i have not the bill not any collection agent have come to collect the bill.same thing is repeated for 5- 6 months and i am only able to pay my bill with late fine .i want to know that this is my fault or urs.
i have also complained abt this before but not any legal action have been taken.so pls send your collection agent to collect the required bill.
sanjeev

Dear Sir

With the disappointed with customer care executive, I would like to inform you that on 15.04.2010 I have subscribed the Hello Tune Khudaya Kher from the movie Billu Barber through the sms to 543215. But unfortunately another song has been activated itself only song name Ae aa o. Soon after receiving of the confirmation of this song I rang up to customer care centre 121 and talk with Mr. Deep Interaction ID[protected] for this regard. He told me within 4 hrs it will be solved. But after 4 hrs it had not been solved and again I rang up to 121 and talked with Ms. Aliva. But she could not handle my problem and disconnect the phone. After that I talked with Ms. Prerana Interaction ID [protected] dated 15.04.2010 at 18.23 hrs. After heard everything regarding this she told me to solve the problem within 5 days That is on 20.04.2010 and also i got the sms for the same. After 2 days on 17.04.2010 Mr. Vivek talked with me regarding this and he told me that he would forward the problem to concern department. But still 20.04.2010 Expiry of commitment to solve the problem the problem has not been solved and today 20.04.2010 I talked with Ms. Parveen about this and the same I will forward this problem to concern department I heard from her.

Sir the solving of problem for customer is 24 hrs and maximum is 48 hrs. But it is going to be 6 days; still the problem has not been solved.

Sir if this type of services will be provided do u believe that the customer will be satisfied. But according to me instead of satisfy of customer they will disconnect the number.

Sir kindly considers the above matter and do the needful for innocent airtel customer.

Looking for your kind support

With regards

Airtel Customer
[protected]

Dear Sir,
I purchased Airtel DTH ( set top + 3 months free subscription ) by payment of Rs. 1750/- at Rajkot. Later I shifted to another flat in the same apartment & requested the company on its toll free number to shift my DTH connection.

The customer Care Executive told me that they have no service enginner for my area and suggested me to contact their dealer. I called Airtel & its dealer 3-4 times but they have not provided me any help & service. I had no option so I purchased another connection of Videocon d2h. Now even Airtel is asking me to recahrge my account. My complaints to Airtel are as follows :
1. When Airtel have no service coverage for my area, why they sell products to customers like me ?
2. When I requested Airtel executive on its toll free no., why he was not able to solve my problems ?
3. Why I was asked to contact other person or party ( Dealer ) when I am Airtel customer ( I had faith on Airtel, not on Dealer ) ?
4. Why I am suppose to recharge ( pay ) my account even Airtel have not offered me any service for shift and when I am not using Airtel DTH services right now ?

On the contrary I here by demand from Airtel to collect back my set top box and refund my money ( Rs. 1750/ -) which I paid at the time of purchase. Further I need compensation for inconvenience and problems I faced due to poor services of Airtel.

Thanking you.

Mahesh Chandra Joshi

Hi Sir,

I got Airtel DTH connection free with LG LED tv. And my airtel STB got activated by[protected]. I also paid 440 rs for four months subscription + 50 rs for Eng Add on pack + 82.73 for 6 months Ten Sports addon.

But, my STB all of a sudden stopped working from[protected]. I lodged a complain with id 2442374 on[protected]. And, I was assured that my problem will get resolved by[protected] evening. But, when it was not resolved I again called up customer care only to get a slot on Sunday morning with an assurance that my problem will get resolved by the latest Sunday morning. And I was also told that their backend team will call me up before coming to my premises. But, when nobody called me up I again called up customer care. Then they again raised a new complaint(my old complaint was still open) and gave me a new id : 2453940. And this time I was again assured that my problem will get resolved by Monday morning. But, even when nobody called me up in the morning I rang customer care. But, again they assured that my problem should get resolved by Monday evening. Finally airtel engineer called up from [protected] around 2:45 pm saying that he will come to my place within 30 min. In the meantime somebody from airtel called me up from the no [protected] enquiring me off the status of my complaint. On informing him that my nobody has visited my place he told me that he is checking into this and my problem should get fixed by Monday evening.
But, the airtel engineer never came to my place. I called the no [protected] at 7:30 pm on Monday and the guy on the other side told me that he will come to my place by 8:00. But, he switched off his phone soon after that.

Today morning when I called up the customer care giving her all the details given above she said that their engineer has missed the slot(could not provide me the reason for that) and the next slot available is on Wednesday morning. On enquring what happend to my previous slot for engineer visit she told me that she can't do anything as there is no slot.

My issue is not resolved yet. And the latest complain id given to me is 2460098.

When I called up [protected] today morning he started abusing me in Tamil and Telegu and said that do whatever you can and my problem will not be resolved.

Please help me regarding this. I don't want other to get cheated like me.

My airtel customer id is : [protected]

My mobile No.[protected] fallan in a drainage water on 10.4.2010. I did not take the mobile and sim card.

From 10.4.2010, I have been approaching the Local Airtel Office in Ponneri a number of times to provide a duplicate sim card. I have been asked to approach one Mr. Vinoth Kumar who was not available in the office.

I was being neglected by the airtel office in Ponneri, Tiruvellore district. The services of Ponneri Airtel Ofice are not satisfactory. Theyare not responding to the customers satisfactorily.

I will bring this matter to the Trai in detail to close down the airtel offices who are extending their wholehearted services to the airtel customsers.

One person who has claimed that he he is a close associative of Mr.Vinoth incharge of Ponneri airtel office is often giving negative reply to me. He is not interested to extend his wholehearted service.

They have demanded Rs.150/- to supply a duplicate sim. I have already prepared to pay Rs.150/- also with ageproof residentail prooft. They did not respond properly. It is

I have taken 3 phone connection from Airtel with CUG fecility 4 years back,
in addition to that 4th connection also taken with same facility aduring april-10, after that out of three one cug connection has been surrendered.but m/s Air tel is disconnected my 4th connection also, which is inconvinient to me ,also not responding praperly.

my mobile no [protected] is become invalid since last nite time not known. Why it was done without informing prior. It was life time SIM card. What is the problem