Airtel Complaints & Reviews

Today morning I received a missed call from an unknown number [protected] and as I receive lost of ISD calls of personal/ professional nature I dialed back to find out who it was. The voice on the other end answered saying that I( my mobile number) had won a lottery of Rs.10,000 (Ten Lakhs) from Bharti Airtel and Dish TV and to win this prize I need to call Senior Advisor of Bharti Airtel Mr. Rakesh on [protected] and I can dial the same number from my phone now.

I dialed up to find out what this is all about and the voice on the other side ...( in the background I could hear a baby crying) said they were form Airtel's Bandar Head Office in Mumbai and I had won a lottery of Rs.10,000. They asked my number and complete name to confirm and put me on hold for 30 sec...and came back to say I indeed had won the lottery and to win that amount I need to buy Recharge Coupons of Dish TV worth Rs.9,000 but only those that Have Shahrukh Khan's photograph on them.I was once again told that I need to buy these coupons in 2 hours and call back the same number to give the details of the coupons to them after which they will arrange for the cheue to be dispatched to me ..the cheque I can collect either from Mumbai head Office or the team can come to my residence ...I was asked to choose 1 option . I said since I am not in Mumbai...the team can come to my address...they then asked for my address and I gave it. They said the team will come by 9:00 pm and before that in 2 hours I must buy the coupons and give all details to the same person.

However I was told to keep my phone in switch off mode till I buy all coupons and the Airtel people will check my number and trace all calls, sms that will be made to/from my simcard. I can also not exchange this sim, copy the same, use fraud sim of the same number and if any such thing is found I will lose my award money. I was also told that the Rs.9000 coupon money that I will be spending will also be refunded back to me later.

I am amazed and shocked at such fraud calls...why will big companies pay me any money and why am I to switch off my phone and why buy Rs.10,000 coupons. I hereby formally lodge a complaint on this forum and request a prompt action by the Police authority/ Airtel/ Dish TV …..and warn all other fellow national to be cautious and careful for any such fraudulent calls!!!

Dear Sir,

I have been facing frequent disconnection problem of Broadband internet since 6 month. I have raised seveal complaints with different compaint number, the issue has not solved yes and they are asuming the complaints has been resolved and closing all the complaints. Recently I have a raised a compaint with complaint number 3128852. Now the customer care says that the compaint has been closed withoput confirming with me that issue has resolved (the fact that the issue still persists, I have feb up raising a compaint every fornight, do we have any solution for this? I have been paying thier bill promptly since six years.

Sir/Madam
My name is Ramjibhai S. Gadhia. I am having Airtel Mobile connection since last one & half year(Approx.) in Gujarat State.
My Airte Mobile No. is [protected].I have started this no. as postpaid with government CUG plan(for one year approx.) and then converted it to prepaid lifetime with 1paisa/second plan. Resently since last few months this Mobile No. is in Roming(In Rajasthan). From last few days my mobile no.-[protected] is not working(Neither I can make call nor receive).
I asked Airtel's Customer Care(No.-[protected]), Rajkot Airtel's Customer Care Relationship Center Head(Contact No.- [protected]), Nodal Officer at Gujarat(Contact No.- [protected]), And Higher Authority(forwarded me to him by Nodal Officer) at Gujarat(Contact No.- [protected]). But answer given to me by above all Responsiable Parsons (for Airtel Customer Care) mismatches with each other's answer.
I talked with Airtel'sCustomer Care Relation Ship Center Head on dated 19/04/2010, he told me that you have lost your Mobile No.-[protected] and it will come in market on date 12/05/2010.
So, now I don't know what to do? Why Airtel's employee can't give a proper and unity answer that because of which reason My Mobile No.-[protected] is deactivated?
Then I Talked to the Nodal Officer(Gujarat) and Higher Authority(forwarded me to him by Nodal Officer)Gujarat on dated 20/04/2010, then informed me your Mobile No.-[protected] is allocated to another person on 20/04/2010.

How it is possible in very-very sort time?

When I asked Airtel persons to give me in written why my SIM card discontinued I don't get satisfactory answer to get in written.
My mostly comminucation was done by this card.
I want Justice.


Airtel CUSTOMER

Ramjibhai S. Gadhia
"Hari Om", Tantipark Street No.-3,
Plot No.-19/20B, Nr. Gulabvatika-3,
Amin Marg, Rajkot-5.
Gujarat, India.

Contact No.- [protected]

Hello Sir / Madam

I had taken a new airtel connection (prepaid) around a month back from a nearby dealer of airtel connection (Rishi Communication,GF-112A, Sushant Vyapar Kendra, Sushant Lok-I,Gurgaon). It took quite long for the no. to get activated and then it again got disconnected after a few days. And currently the sim is lying inactive because of which I am facing lot of problem.

Upon asking the dealer the reason for the same he said there was some discrepency in the address whereas I have other numbers working on the same address proof. Also there was some form which was missing whereas I had submitted all the required documents and filled up the required details correctly.I was asked to fill up the form again. I was told it will now be activated in 2 days but sadly enough its been 6 days and still the sim is inactive.

I have visited the dealer several times and asked him the status of the activation of the sim. I never got a proper reply from him. I really dont understand where exactly the problem lies.
I am totally disappointed with the kind of service Airtel is providing to its customers and the inefficient airtel connection dealers.

I would like to request the concerned authority to kindly to look into the matter.
Thanking you

PS: The Airtel number that I had taken which is not yet activated is +91 [protected] by the name Siddharth Merathia.

Regards

Siddhika Merathia
+91 [protected]

Hi,

I had cancelled my broadband connection with airtel on Feb 16th 2010. On April 2nd I received a bill for the month of march. I had not used thier internet at all, as I had cancelled it. So I called up the customer care on April 5th asking them about the bill. They told me that a reactivation was done on my account. I told them that I had NOT requested for any reactivation and they adjust my bill amount. They are not responding to it, and also they are sending agents at my place, where currently by old parents reside. My airtel landline number is[protected]. My latest complaint number is 31463894.

some days earlier i had encountered a problem where these people actually activated some sort of service that i never asked for, i stay in roaming all the time and then these people started deducting money out of my prepaid balance. i had to call up my parents to actually ask them to shut that down and give me my money back, the reference number to that complaint is [protected]. secondly they started giving me updates on ipl without even me...

sir
with due respect i want to state that i have a net connection whose id is 15095765.i have not got the the hard copy of my bill till 5 months.i only got the soft copy on my e mail id but due to my id have been hacked by some one and password is changed i am not able to get the bill till today .i have also requested at the collection office to send my hard copy bill and collection agent to collect the appropriate bill.but i have not the bill not any collection agent have come to collect the bill.same thing is repeated for 5- 6 months and i am only able to pay my bill with late fine .i want to know that this is my fault or urs.
i have also complained abt this before but not any legal action have been taken.so pls send your collection agent to collect the required bill.
sanjeev

Dear Sir

With the disappointed with customer care executive, I would like to inform you that on 15.04.2010 I have subscribed the Hello Tune Khudaya Kher from the movie Billu Barber through the sms to 543215. But unfortunately another song has been activated itself only song name Ae aa o. Soon after receiving of the confirmation of this song I rang up to customer care centre 121 and talk with Mr. Deep Interaction ID[protected] for this regard. He told me within 4 hrs it will be solved. But after 4 hrs it had not been solved and again I rang up to 121 and talked with Ms. Aliva. But she could not handle my problem and disconnect the phone. After that I talked with Ms. Prerana Interaction ID [protected] dated 15.04.2010 at 18.23 hrs. After heard everything regarding this she told me to solve the problem within 5 days That is on 20.04.2010 and also i got the sms for the same. After 2 days on 17.04.2010 Mr. Vivek talked with me regarding this and he told me that he would forward the problem to concern department. But still 20.04.2010 Expiry of commitment to solve the problem the problem has not been solved and today 20.04.2010 I talked with Ms. Parveen about this and the same I will forward this problem to concern department I heard from her.

Sir the solving of problem for customer is 24 hrs and maximum is 48 hrs. But it is going to be 6 days; still the problem has not been solved.

Sir if this type of services will be provided do u believe that the customer will be satisfied. But according to me instead of satisfy of customer they will disconnect the number.

Sir kindly considers the above matter and do the needful for innocent airtel customer.

Looking for your kind support

With regards

Airtel Customer
[protected]

Dear Sir,
I purchased Airtel DTH ( set top + 3 months free subscription ) by payment of Rs. 1750/- at Rajkot. Later I shifted to another flat in the same apartment & requested the company on its toll free number to shift my DTH connection.

The customer Care Executive told me that they have no service enginner for my area and suggested me to contact their dealer. I called Airtel & its dealer 3-4 times but they have not provided me any help & service. I had no option so I purchased another connection of Videocon d2h. Now even Airtel is asking me to recahrge my account. My complaints to Airtel are as follows :
1. When Airtel have no service coverage for my area, why they sell products to customers like me ?
2. When I requested Airtel executive on its toll free no., why he was not able to solve my problems ?
3. Why I was asked to contact other person or party ( Dealer ) when I am Airtel customer ( I had faith on Airtel, not on Dealer ) ?
4. Why I am suppose to recharge ( pay ) my account even Airtel have not offered me any service for shift and when I am not using Airtel DTH services right now ?

On the contrary I here by demand from Airtel to collect back my set top box and refund my money ( Rs. 1750/ -) which I paid at the time of purchase. Further I need compensation for inconvenience and problems I faced due to poor services of Airtel.

Thanking you.

Mahesh Chandra Joshi

Hi Sir,

I got Airtel DTH connection free with LG LED tv. And my airtel STB got activated by[protected]. I also paid 440 rs for four months subscription + 50 rs for Eng Add on pack + 82.73 for 6 months Ten Sports addon.

But, my STB all of a sudden stopped working from[protected]. I lodged a complain with id 2442374 on[protected]. And, I was assured that my problem will get resolved by[protected] evening. But, when it was not resolved I again called up customer care only to get a slot on Sunday morning with an assurance that my problem will get resolved by the latest Sunday morning. And I was also told that their backend team will call me up before coming to my premises. But, when nobody called me up I again called up customer care. Then they again raised a new complaint(my old complaint was still open) and gave me a new id : 2453940. And this time I was again assured that my problem will get resolved by Monday morning. But, even when nobody called me up in the morning I rang customer care. But, again they assured that my problem should get resolved by Monday evening. Finally airtel engineer called up from [protected] around 2:45 pm saying that he will come to my place within 30 min. In the meantime somebody from airtel called me up from the no [protected] enquiring me off the status of my complaint. On informing him that my nobody has visited my place he told me that he is checking into this and my problem should get fixed by Monday evening.
But, the airtel engineer never came to my place. I called the no [protected] at 7:30 pm on Monday and the guy on the other side told me that he will come to my place by 8:00. But, he switched off his phone soon after that.

Today morning when I called up the customer care giving her all the details given above she said that their engineer has missed the slot(could not provide me the reason for that) and the next slot available is on Wednesday morning. On enquring what happend to my previous slot for engineer visit she told me that she can't do anything as there is no slot.

My issue is not resolved yet. And the latest complain id given to me is 2460098.

When I called up [protected] today morning he started abusing me in Tamil and Telegu and said that do whatever you can and my problem will not be resolved.

Please help me regarding this. I don't want other to get cheated like me.

My airtel customer id is : [protected]

My mobile No.[protected] fallan in a drainage water on 10.4.2010. I did not take the mobile and sim card.

From 10.4.2010, I have been approaching the Local Airtel Office in Ponneri a number of times to provide a duplicate sim card. I have been asked to approach one Mr. Vinoth Kumar who was not available in the office.

I was being neglected by the airtel office in Ponneri, Tiruvellore district. The services of Ponneri Airtel Ofice are not satisfactory. Theyare not responding to the customers satisfactorily.

I will bring this matter to the Trai in detail to close down the airtel offices who are extending their wholehearted services to the airtel customsers.

One person who has claimed that he he is a close associative of Mr.Vinoth incharge of Ponneri airtel office is often giving negative reply to me. He is not interested to extend his wholehearted service.

They have demanded Rs.150/- to supply a duplicate sim. I have already prepared to pay Rs.150/- also with ageproof residentail prooft. They did not respond properly. It is

I have taken 3 phone connection from Airtel with CUG fecility 4 years back,
in addition to that 4th connection also taken with same facility aduring april-10, after that out of three one cug connection has been surrendered.but m/s Air tel is disconnected my 4th connection also, which is inconvinient to me ,also not responding praperly.

my mobile no [protected] is become invalid since last nite time not known. Why it was done without informing prior. It was life time SIM card. What is the problem

1. This was my complaint to airtel on Friday, February 26, 2010 3:16 AM: sent to 'care.[protected]@airtel.in' & .[protected]@airtel.in


This is in regards to my Broadband bill that got generated on 23 Feb’10. It seems there is something grossly wrong with latest bill that got generated. I am disputing this bill for Rs. 8992.47 showing excessive usage of 8 GB over and above free 8 GB in the plan. For your reference, I am attaching a snippet of past month usage which clearly shows a clear variance in my usage pattern and this month’s bill, when there is no change have brought about in my usage habits.

Can someone please look into this and resolve the matter? I donot use internet to this extent that the download has doubled in a months time, which contradicts my past usage pattern.


Months Units MBs Cost GB Extra Usage(>8 GB)
Feb 1670832 16316.72 13053 16 8
Jan 678369 6624.697 5300 6 -2
Dec 137717 1344.893 1076 1 -7
Nov 208822 2039.277 1631 2 -6
Oct 428731 4186.826 3349 4 -4
Sep 296969 2900.088 2320 3 -5
Aug 262013 2558.721 2047 2 -6
Jul 446182 4357.246 3486 4 -4
Jun NA NA NA NA NA
May 146394 1429.629 1144 1 -7


After many followup this was the response i got:


From: Nodal.[protected]@Airtel.in [mailto:Nodal.[protected]@Airtel.in]
Sent: Monday, March 08, 2010 2:54 PM
To: MANHAS,VIKAS (A-India,ex1)
Subject: Airtel Telephone Number [protected]


Dear Mr. Manhas,

Thank you for writing to Airtel Telemedia Services.

This is in reference to your e-mail to our Nodal Office regarding telephone number [protected]

We would like to inform you that we have duly verified entire usage details of your account and the same is found to be in line with the bills raised to you and in accordance with the billing plan opted by you. Therefore, no adjustment is applicable in your account for the same.

We would suggest the under mentioned:

-Ensure that the PC is free of virus and spy ware. It’s important that the Anti Virus
software installed is an updated one
- Ensure that the modem/ wi fi is off when internet is not in use
- Ensure frequent changing and non-sharing of password
- To understand/ monitor your usage register in 'My Account' on www.airtel.in
- Now solving your Internet problems is as easy as clicking a button through NetXpert. In the Web Browser, type 59.144.47.27 and press enter and click on " Chat with an expert".

It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

Assuring you the best of services.


Warm Regards,

Shikha Mehta
Nodal Team

Since no one contacted me to discuss the reason for escalation and Airtel close this issue at the first level i escalated it to Appellate office with this mesaage and till date i have not received any response from them & they have barred my services stating non payment of dues, which is what i am disputing.

From: MANHAS,VIKAS (A-India,ex1)
Sent: Thursday, March 25, 2010 11:25 PM
To: 'appellate.[protected]@airtel.in'
Cc: 'vikas.[protected]@gmail.com'
Subject: FW: Airtel Telephone Number [protected]

Hi Team,

Please take this forward and let me know about the proceedings. Just verifying it at your end and not even hearing my side of the story is not enough. It will be good if someone can contact me to discuss this issue.

Thanks..

Vikas Manhas


TOday is April 20,2010 and i have not heard back from Airtel & on top of it my services have been barred for usage.

My Air-tel customer ID -[protected]
I have purchased Airtel Digitial Tv in month of may 2009
within 1 year unfortunately the Remote control stopped working.
so for this concern i did call air-tel digital customer care number[protected] on many occasions to report the complaint regarding the same,and finally got the complaint number that is 241114.and at the very 2nd day i have received the Text message on my cellphone indicating that my complaint has been resolved.i was wondering that without any resolution they have closed the service request and the same day i have called air tel digital tv customer care for to ask them why did they have closed my service request without any resolution ,i spoke to the customer service representative,he said "we will dispatch you the on-site technician which will cost you 100RS".i agreed to pay the charges for the engineer visit,and engineer arrived after 4 the day by requesting him many times .and he has determined and diagnosed that the remote has gone bad and it needs to be replaced,and he has provided me the area managers phone number .i have contacted him many times for the same issue ..and he came to the conclusion that i have to pay the 150RS for the new remote control ..and im agreed to pay those charges also.and after that i dint hear any followup callback from them.i was really pissed off,so i did call the area manager once again requesting him to get the new remote on top of it he said that the remote control is out of stock so i waited for quite long span of time but still dint hear any callback,so i did call the airtel digital tv customer care for to get this issue resolved as soon as possible .i spoke to the customer care representative and he said you have declined to pay the remote control charges that's why we will not be able to give you new remote and that wasn't a truth i was shocked after listening to his false answer however i am ready to pay all the charges for technician and new remote control .the fact is they do not have any remote control in the stock.and they are making there customers fool by giving them the wrong information. so the concern is my TV is non operable without the remote control.so i would like to get the new remote on the priority basis

Dear Sir

The GPRS service provided on my Airtel No.[protected] held in BlackBerry device (Model: Curve-8310) is not working from the last 2-3 days. May I request you to look into the problem and rectify the same at the earliest

Thanking you


(N.N. Sinha)
[protected]

From today morning ,my tv cannot receive signals.I just reported this problem to the cousomer care executive.they register my complaint and the no. is 190410.but till now ther is no action has been taken.

sir,take some necessary action

my cust.ID is-[protected]

I got the airtel datacard connection in the month of December,2008.I took it in a scheme of 1yr.After December,2009,the connection deteriorated tremendously.But I continued for another few months.Then getting extremely disturbed with the connection,I requested to disconnect my connection.But the customer care told me to carry on with the connection and promised that the connection would be improved.But,that promise was a hoax as nothing improved.Again,I requested to disconnect the connection.The customer care people called me a hell lot of times and again asked me not to disconnect.But this time,I stick to my decision of disconnecting.Then they tried to lure with their several other schemes which I said no to.Even after this,my connection has not been disconnected after my repeated requests for disconnection and every month they are generating my bill.Why should I pay for something I am not using anymore?

dear sir,


i was taken a number from airtel post paid no. [protected] on this number i take freedum plan but after some time i with draw this plan. At paying bill time Airtel rental of freedum plan charg so i talk coustomer care but he say you pay that amount.My bill amount only 328/ and adding charg of freedum plan 800/ so plz help me because air tel theard me and force again and again say you will must pay that amount. i am ready to pay actual amount.lastly my number also closed by airtel.dipposit that amount other wise you can reddy to face teesh hazree court. so plz help me my no now [protected]


thanks



jai briend singh

373 ajad ganj seepree bazar jhansi

Today (19.04.2009) around 9.45 Am i was check in my mobile Pre-paid account balance. there suddenly gone Rs.30.00. after few seconds i was found my mobile msg inbox there AirTel service provider already sent one msg. The msg Details like this" Your AirTel Friendz chat service has been renewed. Renewal charges Rs.30 for 30 days". But earlier and till now i am not request in this facility.

Without my request & my permission they are deducting this amount.

Now a days all mobile service providers earning money like this type. This is also like a theft.

Each & every mobile service providers have Laks of Prepaid connection. one time they will deduct this type without customer knowledge like my connection they will earnings crores of Money per time.

Finally Mobile service provider Asset & worth going up. customer Asset & worth going down like me.