Airtel Complaints & Reviews

Dear Sir,
I am experiencing very slow speeds on my Airtel Connection. I use internet generally on my mobile phone itself and I have found the speed to be very unsatisfactory. I am using one of the newest Android handsets, rest assured ...the problem is not with my mobile phone. I have the [protected]@Rs98 pack activated on my mobile. But with the current speeds I dont think I will even be able to use 300-400 MB. I am using your EDGE network and to the best of my knowledge the speeds are supposed to be much better than 2-3 KBps than i am getting right now. I suspect you are throttling the GPRS Unlimited plan users. Just to mention than I recently switched to Airtel, from CUG Vodafone plan (for which my company was paying the bills), just so that I can use the internet without hassles. Is this how you plan to get loyal customers?
My phone number is [protected].
Kindly address the issue.
Puneet

Hi I don't know why airtel is deleting the number which was in use for over 6 months giving silly reasons like the address verification was not correct and the documents were not submitted so on.

I contacted the Mysore Airtel Customer care stating them that my father has purchased a prepaid sim and all the documents have been submitted which was required. They then asked which all documents have been submitted, imagine we have to remember about the documents submitted for over 6 months!. I told that there are a variety of documents like rationcard, votersid, driverslicense, passport, PAN card, and however stated the address given in the SIM card application.


Later they told that the address was not matching and the details are not correct, so they have DELETED(RECYCLED) the number so that cannot be restored. I have given the same number in resumes, to professional contacts, imagine the kind of material as well as professional loss i am incurred with. is there no law in this country?

My number is [protected].
My father Sathyanarayana.S. has purchased the sim with all the requisite documents and address verification done, otherwise the number would not have been in use for 6 months and more!. I have talked upto the level of supervisor Vijayendra in the Airtel Customer Care number, Mysore which cost me over Rs.20. at the end of it all, the problem is not even resolved yet, I want that number to be restored. Kindly can someone suggest the future course of action to be taken.

Sir i want to know my own number details of airtel prepaid one. Because i am getting lots of abuse calls please i want to solve this my self not to tell any body For ur information i am giving tis address


([protected] connection on Perambur village post., Thiruvarur dst., TamilNadu)

Please provide me needfull details as incoming and outgoing details of the above number sir

I , Nitin Poojary would like to inform you regarding one of Airtel sale
coordinator who has promised me that he will provide me with data card on
payment of Rs 500. He provided me Payment slip with APS receipt No 231513
.SP/DP no[protected]DST009 , FSO code=01326

FSO name == MANISH/DHIRAJ. FSO Mobile Number==[protected]

Ihave the payment slip record with Name : BHARTI AIRTEL LIMITED and MALAD(w) ,
interface 5Th floor link road office address.

He has also affixed stamp of FARVISION SALES SERVICE, MUMBAI. I am unable to
contact him as he has put his cell in switched off mode.

He was carrying ID card of AIRTEL alongwith him

He has also taken m address proff and voting card details with him. He promised
me he will provide the data card within one day.

Hence i request you to take necessary strict action against him and please
provide me my 500 RS or data card whichever is applicable


Kindly treat this request at earliest as the mentioned sales coordinator is
duping several customers using name of AIRTEL

Respected Sir / Madam,
I, Tripti lohiya D/o Shri Santosh kumar lohiya, Age 23 year, kampthi line, Rajnandgaon, having Airtel Broad Band connection with User ID & Customer Acct. no. 14467116 .
On dated 20/08/2009, I did disconnection the Airtel broad band connection after paying settlement amount of Rs. 800 with reference to Receipt no. IN 77474 dated 20/08/2009 and I also surrendered the modem together with payment of Rs. 800.
Now after disconnection of broad band on 08/04/20010 I received call from Mr. Ashok Rana having mo. No. [protected] saying that I am Delhi district court clerk and here is case file against you & his Advocate Mr. Chandra kant oberai (mo. No. [protected]),that told me , I have not paid bill amount Rs.1380 i.e. up to nov. 2009, they tortured me for payment of bill. If you will not pay the bill we will file a suit of 420 against you in Delhi court & we will issue today warrant against you due to fear of them I paid the amount of Rs. 1380 dated 08/04/2010 Receipt no. CA98988645.
Now sir, I want to know from you?
What is happening?
What kind of people, you are engaging for recovery of the dues from customer? Since I had disconnected the broad band connection on 20/08/2009 & after disconnection I am receiving call for bill from the airtel depots that I had not made payment after 20/08/2009, since I have surrendered the modem on 20/08/2009. Now how can I use internet there after.
Your recovery agents Mr. Ashok rana & chandkant oberai without lessening us only tortured me for making payment of bill which I have not used. I go under mental presser and paid the bill.
Please take necessary action against them. And grant the refund of amount which I have paid, i.e. Rs. 1380
If you will not take necessary action against them then I will be obliged to go court against the airtel departments.
Attached copy:--
Receipt no. IN 77474 Dated 20/08/2009 Amt. 800/-
Receipt no. CA98988645 Dated 08/04/2010 Amt. 1380/-

Airtel Prepaid Complaints - Forgery Through Subscription Packs - chennai.

Hi all,

Airtel in chennai is cheating people by deducting money without consumer's knowledge by subscribing them to the paid value added services. Even though i have not enabled any service pack and all, they are
deducting money.

I have been charged for a few subscription packs regularly without my knowledge - eg: Animation Pack - Rs.15, McPack - Rs.15 two times. so totally Rs. 45 in one month.

I have not enabled any cricket pack and all, but one day i have received one message, which tells, your cricket pack validity is closed by today and please recharge your cricket pack today, like that i have received.

If Airtel is reading this, please refund the money or I will have to report this matter to the consumer court.

Regards
Sankar

Since the day I have taken the connection I have been facing the problem of frequent disconnection. I have mad numerous complaints to Airtel customer care which has resulted in work arounds to provide temporary solution but the problem has never been fully rectified. The maximum time after the providing a work around the connection has worked is a day.

Even after repeated complaints for a complete solution no one has been able to resolve the problem. I want to file a complaint against Airtel to refund the money which I have paid for the services which I have not received.

Airtel Ticket numbers which were opened for my connection in the last 5 months:

30145096
27035898
29733694
28647714
30864738
28217402
31325428
27689124
29204528
30355948
31672598
31325428

This complaint regarding network coverage. I have been complaining to Airtel people for last two years that network coverage is bad in my office area. Every time they have been saying will install system but till now never happened. Pl help

My name is Mrs. Babita Pathak and I am a subscriber of airtel internet data card connection. I have taken a connection from last March '10 for Rs. 999/ with unlimited surfing facilities. My connection No is [protected] . My complaint is 1. The bill haven't reached me till date i.e. 26th April when the last date of payment is 27th of each month. When asked I was told it has been delivered to my neighbour on 16th april. which is not so.None of my neighbours have recieved any bill for me. 2. The billing amount has exceeded then the mentioned amount at the time of connection. When enquired about it I was told that certain WAP services have been activated in my packages. Which to my knowledge have never subscribed to. I have requested to discontinue with WAP services immediately and I was told it will be stopped after 4 hrs. but I still see those messages coming to me. I would request the concerned authorities to please look into the matter and do the needful immediately so that my bill doesn't get effected next month. Also the bill should be deliverd to my given address from next month onwards.

I need the list of incoming calls to my mobile [protected] since Jun '09 till Mar '10. It is very serious matter and extremely important for me. I'm ready to pay fee for this.

regards
malik

Dear Sir,

I have given the cancellation form to airtel 2 months before and still they have not taken any action on the same .

CANCELLATION OF ADDITIONAL SIM CARD
SELF DECLARATION
08/03/2010

Sub: Request for Cancellation of Sim Card

Dear Sir,

With Reference to the above subject I would like to Disconnect my additional sim card with details below with immediate effect.
Kindly Block the sim card and give us the acceptance confirmation .If any dues payable will be paid to you as per the bill generated as on today.
Mobile No:[protected]
Sim Card No:[protected]
Name:Lokesh K
Billing address:No11/11,9th Cross,Lakshmi Nivas ,Venkatapura,Koramangala,Bangalore-34
Kindly request you to accept the same and do the needful at the earliest as am moving out of station by this week.
Thanks & Regards
Lokesh K

Please find the reminder mails as below sent to airtel .

Dear Sir,

Further to the below chains of mails as requested and told that I have been receiving the bills ,please ensure to react something instead of being blind and showing ignorance.

I have received the bill for the last month also and I will not make the payment for the same until its been solved by you.
























Lokesh K
Mechsol Technologies Pvt Ltd
#523, IV Phase, Peenya Industrial Area,
Bangalore- 560 058
Tele: - +[protected]
TeleFax: - +[protected]
Website:- www.mechsol.co.in
EmailL: - [protected]@mechsol.co.in
Mobile 1): - +91-[protected]--Rohith
Mobile 2): - +91-[protected]--Lokesh
Mobile 3): - +91-[protected]--Lokesh

From: lokesh [mailto:[protected]@mechsol.co.in]
Sent: Wednesday, March 24, 2010 5:04 PM
To: '[protected]@airtelindia.com'
Cc: '[protected]@tristarengineering.co.in'
Subject: RE: cancellation of additional sim card

Dear Sir,

Further to the below mail I have not received any reply from your office or any concerned personel and I will be not making any single paise payment if the bill is generated against this number.
Further if I get calls on this for payments I will be forced to send the notice agaist the same.

Kindly send us the acknowledgement for the receipt and cancellation of the same as I have paid all the dues and nothing is payable against this sim card .

Regards

Lokesh K
Mechsol Technologies Pvt Ltd
#523, IV Phase, Peenya Industrial Area,
Bangalore- 560 058
Tele: - +[protected]
TeleFax: - +[protected]
Website:- www.mechsol.co.in
EmailL: - [protected]@mechsol.co.in
Mobile 1): - +91-[protected]--Rohith
Mobile 2): - +91-[protected]--Lokesh
Mobile 3): - +91-[protected]--Lokesh

From: lokesh [mailto:[protected]@mechsol.co.in]
Sent: Tuesday, March 09, 2010 3:12 PM
To: '[protected]@airtelindia.com'
Cc: '[protected]@tristarengineering.co.in'
Subject: cancellation of additional sim card

Dear Sir,


I have attached the cancellation form for your immediate action.
Further to the above subject I request you to kindly send us the acknowledgement for the receipt and acceptance of the cancellation.

Regards

Lokesh K
Mechsol Technologies Pvt Ltd
#523, IV Phase, Peenya Industrial Area,
Bangalore- 560 058
Tele: - +[protected]
TeleFax: - +[protected]
Website:- www.mechsol.co.in
EmailL: - [protected]@mechsol.co.in
Mobile 1): - +91-[protected]--Rohith
Mobile 2): - +91-[protected]--Lokesh
Mobile 3): - +91-[protected]--Lokesh

I write this in disgust. I felt like an when I had walked into the Bangalore - Indranagar relationship center next to Adidas showroom.
My blackberry service was disconnected without prior notice while I was on roaming [April 17]. I did not call the customer care immediately as I had bitter experience on the incompetent and misleading advice and did not want to waste money while on these stupid suggestions while roaming.
When I got back to Bangalore I had sent the message for activation PNP 8520 to 121 assuming that there might have been a clogged network and might have got disconnected due to some failure. But to my surprise a message returned stating that there already a request in progress and I will have to wait. So I did for a day.
When nothing resolved I tried the blackberry helpline 7070. Where they told me these exact same words.. " You will have to make edge to capitals sir to get it working ". Now I know that edge has to be caps if the data service has to work, I had called her to find out why and she gives me back the same problem that I told her. I had to follow her useless steps of switching off my handset and removing the SIM and battery leave it for 3 mins and then putting all this back and restarting it. And for no reason I did this. It still dint work.
I tried calling another person and he says to me that my BB service is active and I need to call the GPRS helpline who will then deactivate my GPRS and send me a new GPRS setting and within 4 working hours my service will be up and running. So I did call the GPRS helpline only to know that another clown was waiting there to read some steps out from a book in his mother tongue influenced English accent. And all the options and steps he was telling was for a phone other than blackberry. So I had to shake him up from his sleep and remind him my entire tragic story emphasising the fact that I own a Blackberry handset. Then he immediately had one response for me. "Please call 7070", wow ! Now I felt like an dumb person who cant communicate, I had clearly told him that the airtel bb helpline had directed me to him. So now he puts me on to his supervisor, who again has no clue. Again a dead end.
My calls continue, I try all possible methods suggested by various incompetent AIRTEL service team. Finally I made it to the relationship center at Indranagar Bangalore on Friday April 23 2010.
There is this dedicated person for Blackbery customers, If anyone is from Bangalore and been to this center you will notice this person who wears a french Beard well groomed person. Well nothing much said, please beware of this person! He is the most cunning and zero trustworthy person whom I have ever come across.
I had patiently explained all my problem to him. He listened to me, made me comfortable, walked to one of the billing agent [Preeti], whispered something and told me that she would address my issue. I walked to her with all hopes. Hoping that she already knew my problems, I keep myself brief and told her that my BB service is deactive. She had a simple answer for me... " We have withdrawn the service for prepaid customers" that puzzled me cos I had spoken to atleast 20 customer service agents who never told me this. So I asked her who decided that and why was it not notified, for that she told me that she does not know and all that she knows it that the service has been withdrawn. I told her that I know another person who has a prepaid number and is not facing the issue, for that she said that for some numbers they have not withdrawn, now thats ridiculous. So I asked her why it has been withdrawn, she says there are technical issues. So I ask her to give me the data that justifies her comment, she immediately picks up the phone and dials some number and told me that she will put me with a person who can answer my question, now why do I have to do that. Anyways she did not dial a valid number that i could see, she pretended to talk to someone and just hung up by telling me that since my balance was not cut I should be happy cos there are customers whose balance was cut. Thats not a relevant answer.
I would not blame her completely, the bearded man had instructed her to say so, but thats not how you treat a customer.
I walked out and called the customer care again to find out whether they have any news of the withdrawal of the service from the prepaid customers. They did not know of any.
I am using this Airtel connection for the Past 2 years, faced hardships like this before, incompetent call center agents, bad service etc but never had to feel like an like this. This has made me rethink about the Service provider.
Well my calling continued and finally it stands at a state where one woman has taken my complaint and assured me that the issue will be resolved by April 27 2010. Which I dont believe.
Whether or not the BB service is back and running on my phone, I have decided to exhaust the balance in my phone by the end of this month. I will starting my relationship with a better service provider who will offer me the same service.

I have got a data card connection from airtel of Rs/ 999. But my bill for the month of April has come for Rs/ 1450/. when I tried finding out it was told to me that certain WAP services have been activated. Then I immediately requested to deactivate those services from my package. I hope those charges will be not be included in my next month bill. Thanking you for your support and help.

Babita Pahtak

I am having continuous problem with Set Top Box since last 6 months. The signal goes off suddenly and a red light beeps on the front side of Set Top Box. I have been making complaints each time this problem happens but the service engineer does not come. Also, I am told each time that there will a charge of Rs.100/= for each visit of engineer as the set top box is not covered under warranty now.
I have lost almost 10 days of viewing in last 6 months, which goes unaccounted but Airtel will charge me Rs.100 for a visit of engineer when there is a problem with the box. Why??? Why should a customer pay for an inferior Chinese make Set top box???

I made a complaint on toll free number 1215023, vide # 2525737 ( attended by Karan ) on Sunday morning (25th April 2010). I was told that engineer will come at 3pm. Later around 4pm I get a SMS on cell that the ‘Set Top Box’ problem has been resolved.

I fail to understand how and who has sent this SMS without the engineer coming and without the problem being resolved???
I filed a complaint again vide # 2529153 ( spoke Sandeep and then with Aadarsh) who said that the engineer will come at 9pm on 25th April 2010) but we waited till 10pm and no one came.
The whole Sunday I waited for the engineer to come and had to cancel 2 meeting, thereby resulting in financial loss for me. Who will pay for this?? The Set top box is still not working and as we all are working, no one will be at residence from 7am till 8pm.
Please let me know how this problem will be resolved?
Who will pay for the meetings I cancelled and waited the whole Sunday at home?
How will Airtel compensate for minimum 10 days of lost vewing of TV due to Set Top Box problem?

I feel there is a deliberate attempt to spoil the Set Top Box to either divert the connection illegally to some other viewer or to earn money by sending the engineer to visit.

Here is the mail i have put to the Airtel nodal office today...

Dear Mr. Rao

It is sad that I have had to write this but right now I am prepared to write to Mr. Sunil Mittal too...

Our woes started when we decided to buy an LCD and a DTH connection to watch the IPL matches. When we bought an LG LCD on April 11, 2010 from E-Zone Chembur, we were presented with an offer of a free Airtel DTH connection. As I am writing to you today, the connection has not been installed yet. Its been 15 days and we have missed 15 days of matches.

The situation is not only dissatisfying but has resulted in an irreparable damage. The situation has been brought about by the apathy of your personnel Ganesh ([protected]) and Balvinder ([protected]).

We have hence decided to forgo the free connection and the Rs 440 we paid to buy the activation coupon. As a customer and a shareholder in the company the transaction has left us dissatisfied and angry.

List of events:

LG LF 70 LCD bought from E-Zone Chembur
The offer voucher (free Airtel DTH) was not available with E-Zone till April 15, 2010. On April 15, 2010 we were asked to buy activation coupon worth Rs 440. The commitment given was that by April 17, 2010 the installation will be done.
On April 17, 2010 the E-Zone Manager was in discussion with Ganesh from Airtel DTH (his telephone number is [protected]) for installation but Ganesh stopped receiving calls.
On sunday also Ganesh didnt take any call. On Monday I was able to speak to him and he told me that information passed to him was wrong hence the activation didn’t happen over the weekend and hence the installation can be done now i.e., April 19, 2010
I told him that we are a working couple and hence cannot get installation done on a weekday. I asked him for a solution like a late evening installation. Which he categorically refused.
It was decided that the installation will be done on Saturday April 24, 2010
The whole weak I kept calling him to confirm time but he kept telling me that he will call back and inform which he never did.
On April 21, 2010 I was to come back home early by 1630hrs and I called him if he could send engineers for installation but he again refused.
On Saturday April 24, 2010, Ganesh neither took any call nor replied to any SMS of mine. We then contacted Balvinder (telephone number [protected]) who said that our installation has been delayed because billing through E-Zone is central and hence it takes many days for the local office (Mumbai) to receive the details. So the installation will be done by Monday April 26, 2010
I again told him that we are a working couple and cannot get the installation done on a weekday so requested him for an installation on April 24… He said that on April 24 it is not possible but he will make sure it happens by April 25 (Sunday)
On Sunday he also stopped taking calls and sent an SMS that the request has been forwarded to the relevant department.

Although I am writing this - I am sure there will be no reply from Airtel to this complaint…

Cheers!
Ajay Aurora

Disable Airtel Cricket Alerts

Airtel Pre-paid Mobile Number: [protected]

There was AL Cricket number in the mobile I bought. Once, I just tried what this is, it just started pouring SMS update of cricket status with money deducted for each SMS.

I used the method STOP to 121 followed by 1 as response to 1210 and this is only service active. Response message says that there are no service active on your airtel number. But I continue to receive the cricket nuisance SMS and the money keep getting deducted. Looks like the software that controls this is BUGGY. Please see and disable immediately.

Tx. Ignesius

I am getting a problem from last 2 days actually my sim card registration hasbeen finished on 23/04/2010. Before getting my sim card expired customer care staff had not given me any sms of validity recharge my no.is [protected] & i want to convert it on a life time prepaid card so which recharge i want to do on my mobile?

From: chopra.[protected]@rediffmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;nodaloffic...⇄
Sent: 13/04/2010 22:41:40
Subject: Feedback [protected]

Hi

I have mobile number [protected] of your company in my wife's name. On 3 march
2010 i went to your office at Bhadhaur House Market in Ludhiana along with my
wife to disconnect the number as we donot require it any more.

Your officer Ms Simmi suggested that we get nubmer converted to prepaid which
we accepted as incoming will be free on it till 2015 as Airtel has license for
it. She took ID proofs ,photogarphs and form from us to change the post paid
connection to pre-paid.

She took Rs.550/- from me as amount due on phone to stop post paid connection
and Rs.244/- as advance for prepaid recharge. She told me to come on Monday for
recharge.I also gave her my nuber for contact which she filled on form.

On tuesday(6 march 2010) i went to your office and she told me it is not
converted into prepaid and to come back in two days.

On 10/04/2010 i went to your office for same. Ms. Simmi told me i had deposit
Rs.50/- for sim and 200/- for security and activtion.
When i asked her what are charges for she said it is process.
I told her since i was not told about before i am not interested in same so she
should return money i had given as advance and documents i had given for
processing.She refused to do so saying it is company policy as money was used
by Airtel.When i told her that she had taken Rs244/- as advance for recharge
not as processing fee, she replied she never said so.
I am attaching the slip she gave me on which she has clearly written adv for
[protected].

On requesting for email id for filling complaint she asked me call helpline .
She refused to give e-mail id. Mr. Sunil Arora his collegue asked me in abusive
langauge to sit near door and call helpline. When i told him i will talk to Mr.
Gaurav (Branch manager )
and Mr. Bhalla(area supervisor for agencies ) of his vulgar language.
He said Mr. Gaurav is not in office and Mr. Bhalla is a dog who lives on there
throwways.

While i was talking on my cell phone Ms. Simmi came to me with a handset and
asked me to call from it, which i refused as i was trying 121 from cell.She
again asked me not to file written complain. On which i told her i think she
had used money i gave as advance herself and now is trying to fool me for
paying once again.

With in 5 minutes Mr. Lekhi(owner of showroom) came and started slapping me and
he asked two of his emloyees to hit me as i shouldnot file complaint against
them.

Then they called police and tried to frame me for using abusive langauge with
Ms. Simmi and breaking phone at her desk.

Police didnot file complain as they were informed by shopkeepers of the area
that though Ms. Simmi is maried but she has close relations with Mr. Shiv that
is why he physically assualted me though he was not even in office. Also she
has habbit of behaving badly as she is a charaterless person and is close to
Mr. Lekhi.They are creating derogatory environment in neighbourhood by there
acts.

When police asked her what i have said to her she replied ask her collegues as
she is not aware of anything.She is just afraid that her husband will be aware
of her job now.
Police made her appolozise to me later on.

Also it was found by Police that i have never made any calls from your
helpline. Mr. Sunil Arora removed the antena from top and said it was broken by
me to frame me.
Mr. Lekhi told police that i broke phone at Ms simmi's desk but Simmi told
police i had taken phone outside office and broke its anteena on road.

Later on Mr. Lehki gave me number of Ms Simi ([protected]) and said i can call
her for any service free of charge if i compromise in front of Police..

Is this how you train how to handle customers and enhance relations by
physically abusing them to stop from complaining and then offer number of our
female employees for services????

This sort of behavour is not expected by representatives of company of your
repute.

Request you to look into matter and i donot want number converted to prepaid
and since i have made full payment on 3/march/2010 i donot want to continue
with it .Pls refund advance payment for recharge that has been taken form me
along with documents.



Regards
Aditya Chopra










- airtel_bill.tif

Air Tel Pre Paid Distributer ( [protected] ,[protected], [protected] )
has given me Two Flexi Sim (One Air tel Mob. No [protected] Sim No[protected] & other BSNL -Mob .No [protected] Sim No [protected][protected] .From Last 45 days he has closed My both the Flexies and my amount is also Blocked in Air Tel 3000 + . I am in a lose Per day Income and amount which is blocked after calling many times Distributer is not trying to open my flexi and answering next day , next day[protected]
till the date .

KOMAL TELECOM
Matador Stand Sultanpur , Haridwar.
[protected],

I am using Mobile Office service since last 6months, I started problem with mobile office service since last 2months, I m experiencing 1kb/sec downloading speed and surfing speed 4-5 kb/sec. when i had been complain to airtel customer care he said there might be prob. with my pc, I have formatted my whole pc and installed only required software although i m facing same prob. they said due to exceed users I am experiencing slow speed.What I have to do if its users have been exceeded! is it my prob.?

My no. is [protected]
My name: A.K. Patel