Airtel Complaints & Reviews

dear airtel,

sorry to inform you that none of my complaints is solved. 2 days ago i had been contacted by you from the following number:
[protected]. but it they were interested only in my local number disconnectivity problem. there were no trace of queries on other problems lodged by me here.
when counter-asked they avoided the questions.
so my problems remained at the same state. and the confusing idiotic message comes continually in my number:

This is to inform you that our team is working to resolve your complaint and we shall revert shortly regarding the same.

if you failed to quench my relevant 'wh' questions then who will do?
sincerely
sk roquibul alam

dear airtel,

i am fade up with ur actions and interactions with me over the air. time and again you had contacted me yesterday from the same number stated above. you are just wasting my valuable times. i am seriously asking you - are you making time pass with me? cos still now none of my lodged complaints is solved! i still cant make calls to any of my known local numbers, such as [protected], [protected], [protected], and the like. but i can make call to the above local numbers from my reliance number [protected], with a single attempt.
ur conversations over the air seemed to me ridiculous. cos whenever i wanted to know whats the downloading/surfing limit of nop in a month, you just answered that it is 1gb or 2gb( underline it consumer forum authority cos an airtel personnel answered it !). when asked again of the gprs nop you preferred me to contact 121, 12150 or [protected] which you have already blocked without any reason.
for these types of reasons i would like to say i became an alien in my own country where everyday i am forced to abide by ur illegal laws and statements( still in the airtel site one can site Nop as unlimited but its actually limited with the introduction of Fair Usage Policy???)
airtel plse do not contact me if you cant solve my problems. and consumer forum authority plse take this matter seriously.
thanks.
sk roquibul alam

only the local call problem is solved. yes, after 3 months. but what about your recent activities? i had recharged with rs.104 to enjoy nop continually on 30.04.10 at 6.39 pm ( transaction id- [protected]). but till 07.05.10 you turned off the service(on my sister's number aswell) without any reason! is it a punishment for us for writing complaint here? if i wouldnt ring the bell by contacting your senior supervisor following your corrupted customer care service( i had to dial 121 which is invalid, 12118 which preferred me to call 121, [protected] which forced me to ring to 198 and finally when dialed 198 the c c executive extended the line to the senior supervisor due to his ignorance( he wished to puzzle me by telling that rs.104 was recharged by me but it was not meant for the nop serv.)then you simply digested my rs.104. or is it your clever attempt so that i can be disconnected and cant answer your reply here?

in both cases you committed Crime. wistfully or not this is not the question. the question is your Responsibility which i cant see in you. however, there still remains questions on nop downloading/surfing limits that your [protected]@airtelindia.com cant provide. and last but not the least did you ever think for how long i couldnt make calls to my local and important calls? its more than 3 months. think about it. we pay and, therefore, we use every service. i wish to enjoy only the nop service.plse do not force me to enjoy airtel live or rs.98 service(whenever contacted you send airtel live or mobile office settings).

Airtel Prepaid — cheating of offer

Sir,
When I opted to port out from Airtel on 6 Jan, they offered me less call rate plan for continuing with them & told me to cancel port out to avail it . They promised to provide me this offer within 24 hrs. When I cancelled port out on 7 Jan, they blocked my call to their cusyomer care. When I contacted through another no. they told methat a complain has been registered & promised to provide offer by 13 Jan & told that I had called more than thrice in a day on their customer care which wasn't really & hence my call on this no. has been blocked. Today they gave me a missed call of Just 1-2 sec & instantaneously sent message that since I was not available for contact my complain has been resolved. When I tried to contact through online their complain section was disfunctional.Till now neither they have provided offer nof make my call on their customer care functional. Please help.

Airtel — Mobile connection postpaid discontinued yet billed

I had discontinued the services w r t the mobile no [protected] in February 2009 after visiting your city centre outlet personally in kolkata.

However find bills have continued to come in March and April also paid up erroneously by me. Subsequently on calling up the helpline 121 as instructed on the reverse of the bill on May 16 th I was told that no help could be given on this helpline and that i should dial [protected]. On dialling I was put on hold without even someone enquiring into my complaint for over 45 mins. I had to dial again and finally managed to contact with Suman at 6.10 p m and after hearing out he said that he did not know how i could get back my refund for the bills paid which were raised against me after submitting my request for discontinuance.However that he would resolve the issue by May 27 2009 11 hours.

I am still waiting for the same to be resolved and have been once again been billed for the same in June vide Bill no 51030906.

I see no resolution until I write to trai and am therefore forwarding this complaint to them.

Yours truly

mallika Chatterjee

Airtel Postpaid Mobile — to share friend plan

i mangesh satpute mob no :[protected]
i am having airtel 549 freedom plan. i want to change it.i want to add my mob . no in group with [protected]

Airtel Digital — customer id

I HAVE INSTALED WITH TWO DIGITAL DISH ON SAME ADDRESS BUT I HAVE BEEN GIVEN ONLY ONE CUSTERMER IDWHICH IS [protected] ON NAME RC SRIVASTAVA OTHER FORM WAS ON CP SRIVASTAVA SO IT REQUESTED TO ISSUE ANOTHER FOR OTHER PERSON .

THANK YU

BEST REGD
RC SRIVASTAVA

Airtel Prepaid — deduction from prepaid balance amt

Dear Sir/Madam
I got a message from 58243 stating "you have been successfully autorenewed for Y!Zone ".
How can this take place without getting a confirmation from the user. Pl let me know the neccessary details of how can Airtel prepaid connection dictate the users.

This is 2nd complaint after my first on 20 Sept'09 without any relief:
I had recharged Rs.21 on 19 Sept'09 as per the offer--free100 local and 50 national SMS for a month.This offer was sent by you in my mobile [protected] on 14 Sept.Since 19 Sept till date I have sent 13 msgs(9 local and 4 national) and faced a deduction of Rs.13.50, which should otherwise be no deduction as per your contract.Also, after every deduction I find a mention of outstanding local SMS balance only and no mention of national balance.It shows I have been deprived of free national SMS service.This is a breach of contract by you.Please restore as per your contract dated 14.9.09 and oblige.I am an Airtel mob.suscriber for about 5 years.

sar im mobile nomber[protected]nomber 40rc is miss

Why my account balance is deducted without any service I opted for?
Refund it as soon as possible.
[protected]

My prepaid balance is getting deducted for a services which I never activated.

When I called to airtel call center they debited back amount which has been deducted and told me that all services have been deactivate.

but after few days again I same thing happen.

After talking to nodal officer of airtel I got very poor response.

They are not ready to accept tihere mistake. They are saying that I have activated the services and thats why they are charging for that.

On one hand they are saying its not there fault and on other hand they debited back my balance.

I am planning to go in consumer court now.

Airtel Prepaid — Again Amt Deduct

Sir,
My Mobile No. is [protected]. Again I received Cricket msg and debit my Re. 1/-.
But When I lodged the complain,Some one call from Airtel Office and told me that your service is deactivate immediately.But why again sent to my no and deduct the amt.
Plz take immediate action and solve my problem and cr my amt as soon as possible.
Thx

AIRTEL SERVICE PROVIDER CUSTOMER CARE SERVICE VERY BAD AND THIS IS CHARGEABLE. BUT OTHER MOBILE OPERATER NOT CHARGE ANY AMT FOR CUSTOMER CARE. TOWER IS NOT PROVIDE EVERY WHERE LIKE METRO, BIG OFFICES ETC

AIRTEL CUSTOMER CARE SERVICE IS VERY BAD AND THIS IS CHARGEABLE ALSO. BUT OTHER MOBILE OPERATER NOT CHARGE ANY AMT FOR CUSTOMER CARE.
AIRTEL TOWER IS NOT PROVIDE EVERY WHERE LIKE METRO, BIG OFFICES, OLD BUILDINGS ETC.
THX
ANIL

sir my number is [protected] and I have not subscribe any service but got a message that I have subscribed to devotional pack and till now my 20 rupees have been deducted

Bhati Airtel Limited — Airtel prepaid - recharge not as they said

Almost 6 times, including today, when ever i recharged Rs. 440=00, i got only 75% of the amount talk time, while Airtel customer care executive asks us to recharge for Rs. 440=00 for full talk time.

Monthly i am recharging for an amount of Rs.5000=00 appx. Every time i / our office boy go to recharge store, knowing the recharge value for full talk time is very big task and finally we get cheated.

My Mobile number is [protected]
Todays transaction ID is:[protected]

Please help us by getting my money back and stop these guys from troubling the public like this.

veary well english skiils

Airtel — Non Receipt of Recharge Amount

Sir
I had recharge my mobile no. [protected] for Rs. 50 Through credit Card on dt. 28/02/2011but I have not received recharge amount till date. when I talk to my credit card service provider then he said that your payment has been debited in my account of Rs. 50/- any ref. no. is 696083. and when I talk to airtel for this recharge amount then I had not received any positive response till date.
Scondly I had activated DND with above number and I received a message from customer care that your DND has been activited from 1st March, but still I am receiving all messages and phone calls.
So, Please look into the both matter as early as possible.

Airtel — Non Receipt of credit of the recharge coupon

I had recharge my Airtel prepaid Connection with Rs.299 on 24th April’11 having Transaction I.D. as[protected]. The problem is that the amount is not updated into my regular a/c. I had talked to customer care and they said that try it with *123*5# number. I called and it says that your dedicated a/c balance is Rs.299 and expiry date is 1 month. I haven't opt for any dedicated a/c and never asked for any other a/c. Pls. look into the same & transfer the dedicated account balance to main account. Thanks

Individual Home User — Broadband Not Installed on Telephone

1. Refer my Customer Acct No. [protected] and telephone no.[protected].
2. I had registered vide Registration No. PLM13002941 dated 14 Oct 08 at Delhi Cantt for Tariff plan Tri B 250 and demand 50758981 vide application dated 15 Oct 08.
3. Complaint: Broadband internet has not been installed on above telephone for over more than a month now. MTNL officials need to urgently intervene to resolve and address the issue.

Airtel Broadband — till now installation has not been done.

Hello Team,

According to your respective team managers and representatives the installtion of new broadband connection should be done last sunday, and till now no body came to my place and till now it has not been installed.

Could you please check it and revert me asap.

My contact number for further reference is [protected].

Thanks!
Kumaresh das

Airtel Broadband — Installation Not done and no reponse

Dear Sir/Madam,

This mail is to bring to your notice about the poor service provided by Airtel. I had applied the connection on 14/12/2009 and I was promised that the installation and connection process would complete within 2 Days. I had clearly informed that the connection is required for my official work and was also asked to provide the ID proof for the same. Since the application was submitted there was no response from anyone from Airtel. I was given the contact number for incase of any issue but nobody answered the call. Finally on 18/12/2009 I had called in the customer care make a complaint and I was informed that the connection cannot be provided for some reasons. Now I had asked to refund the installation charges of Rs 500/- and the dealer still never answered the call and there was no response from what so ever. Why was I not informed if the connection cannot be provided and why did it take almost a week just to know this and that too after make numerous calls to Dealers and Customer Care..? I have mentioned the details of the complaint and yet to receive a response/call for the same. I would like to know immediately about what is going on with it and need the refund as soon as possible.

Reference # 27659477
Complaint Date : 18/12/2009

Regards,
Kailash

I HAVE PAID RS. 1000/- ON 16/02/2010 (CHECK NO. 605698 S.B.I INDORE TO MR. SOMESH CONT NO. [protected]) AND TILL NOW MY BROADBAND CONNECTION IS NOT INSTALLED. I HAVE TALKED TO AIRTEL CUSTOMER CARE BUT THEY ARE TELLING THAT WITHOUT FORM NO. THEY ARE NOT ABLE TO SOLVE THE PROBEM.

PLEASE HELP ME

VIJAY BUNDELA
58-B DWARKA PURI INDORE
[protected]

Airtel Broadband — speed not coming

i have been using airtel broadband from the past few years using 512kbps speed unlimited but i never get the speed i hardly get it ..i dunt even get 256 //512 is too far and i used to opt for airtel speed on demand in the night hours after 10 for 2mbps but nevr got it complained for it on customer care they hardly say its 2 mps its normal .. and cut down the phone please take care of it ... i am not getting my speed 512 what i have 2 get ...the are scoundrels..... please look into the matter and now what i pay for 599 mothly that same plan is 2mbps they have not upgraded it .. and even the bill comes on date .. late fee is added before only on the bill before due date .. how come are airtel people adding late fee before hand only and sending ??? with the bill??? please look into the matter i will be highly obliged. my airtel landline number is [protected]. my personal number is [protected]. Prashant Ahuja. please contact for more info if needed.

I have submitted document to Mr.Nagendra (Mob # [protected]) on 24th Jan 2013 Thursday, he assured me that installation will be done before 25th Jan 2013.
Till today Airtel didn’t installed the broadband and they are not replying when it can be installed.

On 25th Jan, I called Mr.Nagendra for the status, he told me that Broadband Vendor team will work on 26th Jan & Sunday and they will finish the work before Monday.

I opened the the office on 26th & 27th but no one visited from your side also I called for more than 20 times to Mr.Nagendra but he didn’t receive my call.

On Monday, I tried to contact Mr.Nagendra for more than 9-10 phone calls but didn’t receive my call.

On Tuesday, when tried calling for more than 20 times continuously, he receive the call and assure me that installation will reach my place with 30min. I told him if installation not by today EOD, I’ll complaint against you and your team with your CEO (Mr.Sanjeev Kapoor). He told me “Agar Sanjeev Kapoor se kaam karwana hai to ab un se hi karwa lo”

The worst part is that they are not responding on why there is a delay?

The sales person Mr.Nagendra used to contact me daily until I submitted the document to him but after that , the response is worst (never gave a call back)

Below are the details, which might help in tracing the application.

Name: Bharat Business Channel Ltd
Date of filing application: 24th Jan 2013
Tariff Plan opted for: 80 GB unlimited (2MBPS)
My mobile number is [protected]



Regards
Rajesh Yadav
Bharat Business Channel Ltd, Agra
Mob # +[protected]

Hello,

I had registered for a new broadband connection from airtel in the Electronic City area last month. One of your representatives came to my house on the 17th of April and collected Rs. 500 from me as enrollment fees (attached copy). They then informed me that they could not provide me with a connection and that my money will refunded before the end of April 2013. Then, last Tuesday (30th of April), I got a call from someone called Sekar (ph. [protected]) saying that the connection was available and that he had come to do the installation. I was travelling to Chennai then and I asked him to finish the installation and collect the money (for the wifi router) from me the next day. But he said that he can do the installation only if I paid him and that he'll come back on Thursday. I called him on Thursday morning and he confirmed that he'll come to my house at about 7 pm that day. But I waited for him till 9 pm and he never came and didnt answer my phone calls either. The same thing happened today as well and when asked when he will give me the connection, he said that he will not come for at least two more days.

This is extremely unprofessional and irresponsible behaviour from Airtel. I have lodged numerous complaints since the 17th of April and so far nothing has happened. The people at the customer care services dont have a clue as to what is happening and they actually disconnected my call after asking me to wait.

I understand that your company's services are in a lot of demand and that you dont really care about an individual problem like I have. If you cannot give me the connection, can you at least give me money back? What you have done to me over the past 3 weeks or so is nothing short of cheating.

My airtel account number is [protected].

I had sent a mail to the Nodal team a week ago and I still havent got the equipment and the installation has not been done yet. I had called the customer care and they informed me that the installation manager Manohar (Ph. [protected]) would call me and figure out when I will be comfortable to get the installation done. He never called me and after trying his number for almost 5 hours (why do your employees never answer calls??) I got through to him at 5.30 pm. I asked him if he could do the installation at 6.30 pm as I wouldnt reach home before that. He then asked one of his subordinates, Kiran (Ph. [protected]), to do the installation and he told me that he'll come to my house at 7.15 pm. I then waited for him to come to my house, but he never did. I repeatedly called his mobile, but he had switched it off and Manohar didnt answer my calls either. Kiran finally came to my house at 10 pm and then told me, arrogantly, that he didnt have the necessary equipment to do the installation.

Obviously, I still dont have a working broadband connection. This is appalling, considering the fact that I had paid for the connection almost a month ago. Is anything being done to inform your engineers on how to behave with the customers?

I am still having problems with Kiran. He came to my house at 9.30 pm yesterday and did the installation and showed us the broadband speed on his laptop using an ethernet cable. We then asked him to show us the broadband speed using the wifi network. But he told us that his laptop battery had suddenly drained and that he didnt have a battery charger with him. We told him that we can pay him only after verifying the speed on the wifi network after which he talked to us in a threatening manner and uninstalled everything and took the equipment with him.

This has been an extremely unpleasant experience for me and I have had enough of your company's services. Please cancel my enrollment and refund the money (Rs. 500) I had paid, as soon as possible.

-Naren.

Dear sir
i have been using my prepaid AIR TEL mobile for the last seven years.i have been making several calls from my mobile for the official purpose in which the organisation where iam working. since now i will be redimbursed the bills pertaining to office phone numbers from 1st january 2005, please forward me a copy of incoming and out going calls of my cell no bearing [protected]
you maydebt or advise the relevent charges for the service you rendereexpecting the response at an earliest
amarendar reddy

Dear sir
i have been using my prepaid AIR TEL mobile for the last seven years.i have been making several calls from my mobile for the official purpose in which the organisation where iam working. since now i will be redimbursed the bills pertaining to office phone numbers from 1st january 2010, please forward me a copy of incoming and out going calls of my cell no bearing [protected]
you maydebt or advise the relevent charges for the service you rendereexpecting the response at an earliest
amarendar reddy

Mr Vinay Chugh

I am informed by Airtel Customer Service Team that the airtel blackberry prepaid services are withdrawn. Why are you not informing the true position to the customers. Is it not wrong on your part to give wrong information to your customers. Or else, please make it a point that all customer service executives give a common answer to all customers. Ravichandra

dear sir.
i hv to say dat m using blackbery 9700.wid airtel conectin.nd i activated bb5 plan...wid 100rs wekly charges.n it dedcut frm ma a/c..n still my service is nt activated...n der is no positve response frm custermcare.so kindly luk fwd to it my cell no.[protected]

On my Prepaid Airtel connection [protected] the Blackberry plan 299 is deactivated instead of the said amount being deducted from my balance on 5th September 10.Since last 7 days I had complained to Airtel on 121 as well Blackberry customer support no .[protected] (5 times) only with assurance of activating within 24 hours .(Last Complaint referecnce no.[protected] of Blackberry).Will the concerned authorities respond on this issue.

I got Airtel Prepaid connection [protected], on my Blackberry 8520 Curve, and i requested to add internet services to my Blackberry. Its almost 9 days since, i am following up with all Blackberry Customer care. They all are giving awefull replies and are trying from last 8 days to activate intrenet setting to my phone.
Its really waste of time and patience and spending money to call to these BB customer care, they are taking charge for the calling still they are not bothered or care to help someone... who is calling infact begging to activate the service...

My complaint id is - [protected]... its logged 4 days back.

We are paying the charges for calls. They all are misleading... and making false assurance..
I am really fed-up up this service, , , , :(

Today itself they managed to say your complaint is being forwarded to Higher Authorities and will be sort out soon

... is Mr. Sunil Mittal himself going to come and solve this ?

Can anyone explain this... ?

is ter anyother way to get airtel gprs for blackberry 9300?????????

Hello Mr Vinay,

I am also having same problem. I bought a recharge voucher worth rupees 30, bearing serial number [protected] in Jaipur and when I recharged my cell I received no balance in my account. This lack of professionalism is not expected from Company like Airtel. 30 rupees doesn't matter but this leads me to think that I have made a mistake by buying Airtel sim.

Kindly with genuine attitude look in to such complaints if people come back to you.

Regards,
Advocate Bharti

Airtel — non working of DND

Dear Sir/Madam,
I had registered for DND around 17-18 months back, that DND worked for about 10-11 months, but from january 2009 promotionalcalls and smss again started on my number, when I complained to the airtel showroom they replied that you are not registered for DND.Then again I applied on[protected] for DND, means stop date for me is[protected], but till today I am receiving promotional calls and unwanted smss, and in last about 20 days I had complained 4-5 times to the people of airtel showroom here in meerut, but they are doing nothing.
Can you please help me or guide me in any way so that I can get activated DND, or please tell where I can complaint againest AIRTEL?

AIRTEL IS VERY CHEAT BECOZ CALLING ADVERTISING CALLS AND SUBSCRIBING THEIR OWN WAY WHEN WE RECEIVE CALL... BLOODY AIRTEL AIRTEL

AirTel — DND not worked

Sir,
My Airtel mobile.no.[protected] , I was activated Airtel Do Not Disturb Service almost one year ago, but tillnow promotional calls are coming to my number. From Murtaza Kamal Juria,

AirTel — Dnd Not Working

Hi airtel my name is izhar on my number the dnd is not working my number [protected] its a prepaid number and its details are name Anwar Ahmad Add 6958 gali karhane wali beri wala bagh ajad market delhi 6

sir,
i have aplied new broadband conection home-599=128kbps payments are received by mr. sandeep phone no. [protected] on dated 15/11/2008, as per his comitment conection should be instaled on monday 17/11/2008, but no responce given by him, my business sufring due to worng comitment .so if you are unable to instale the conection pl. refunt my payment immidatly so that i can availed services of other oprater.l

Airtel Broadband — Deley in Broadband connection

Dear Sir,
I have applied for the new broadband connection, for this I have submitted the 500 rs. as the registration fee on 12/11/2008 through your company Executive Sunil Kumar Soni. He told me to provide the new broadband connection with in 3 days of the application, but till date i don't get the connection from your company. When I try to contact him then he don't answer of my call. I called the following no. from last 4 days, but I don't receive the sufficient reply. The no., i have called on.- [protected], [protected], [protected] &[protected].
Plz Solve My Problem.

THANKS


Name- Laxmi Narayan Verma

Subscriber Enrollment Form No.- 70581

Receipt No.- 476407.

Address- C - 1, Ram Marg, Subhash Nagar, Shastri Nagar, Jaipur.

Contact No.- [protected]

AirTel — Shifting of connection

I had applied for shifting of Connection[protected] almost two weeks ago.

The building has internal wiring for Airtel and I have given the mobile number of the electrician to the Service Engineer. Inspite of that, there is a lot of delay.

Please help in resolving the issue ASAP.

Regards,
Anand
+[protected]

Airtel Broadband — Broadband connection delay

Sir/Madam,

I had paid Rs.1000/- (Receipt No.928622) on 19.11.2009 for broadband connection and still there is no response from the Airtel executieve (Location: Madipakkam)

Airtel — Delayed Shifting

Hi,

I am really fed up with Airtel Customer service, I have called them up at least 20 times and written them equal number of times but all they have to make are false promises time and again.I requested transfer of my broadband & Landline connection (Phone number [protected]- Complaint number 356548) on 26th of June. I have been following up regularly on this to get it transferred and have made many calls to your customer care for same but have not got any satisfactory response so far.

It has been 35 days now since I logged my first request but have not received any response so far, each time I am given a new request number and a new date for completion of my request. So far I logged following request other than my original request

[protected]th June
358992 - 5th July
[protected]th July
[protected]th July
[protected]th July

Request your action on this immediately

Thanks

Very bad attitude.

i agree with Phanindra Garu

Hi
On 22nd April, i got call from airtel office number [protected] and the person told me that the number has been disconnected finally. Today, on 24th aprl, i got a call from airtel number [protected] saying that payment is pending and the connection is still active. I mean this is the extent and very frustrating. Moreoevr, the person named Vickey from the number talked very rudely, saying that why did i make payments in january and april. I would like to ask that did i committ mistake by making the two payments? This is disgusting. Please show concern to the problem...it is not only disturbing me but also spoiling the company's image. I have another airtel broadband connection that i am using for last 2-3 years.