Airtel Complaints & Reviews

hello sir,

It is not relevant that Airtel is now applying charges to talk with customer care executive. Last night, I called to customer care to know about special offer for sms. After talking with CCE, I realized my balace was reduced. it is wrong that u are taking money to talk with CCE.In telecom sector no one is applying charges
to talk their CCE
So please remove these charges ,and customer can resolve his/her problem frequently.

My no is [protected]

I am Sanjeev Nair, NRI from Abu dhabi. I have taken a pre-paid mobile phone connection from Airtel from a shop in Mallapally in Pathanamthitta Dist, Kerala in July 2009. I have paid Rs. 2500/- for my fancy number [protected] as demanded by the shop owner. He told me that this is a life time SIM and I have paid upto April, 2012. The message from Airtel also confirmed the validity of the SIM. When I left India, I had a balance of more than 2000 rupees and after coming to Abu Dhabi, I use to get messages from Airtel. Few days back, this SIM got disconnected, and i contacted my cousin to find out the reason. He says, there are some conditions for this connections, which was not told to me or informed me either by SMS or by any other means, in which if this connection is not active for more than 3 months, it will be disconnected by default. This is a total injustice to me as an NRI, who use to visit his home once in a year and spend lot of money on my mobile. How can
Airtel disconnect my SIM which had an expiry upto 2012 and have balance of 1160 rupees, without informing me by SMS or Mail or Call ? I want to continue with my airtel with my same number, if they allow me to do so or get back the my money and take a new connection. Will you please consider my request?

Airtel's friend locator is a farce. The SMS confirmation doesn't work and says 'Keyword not found'!!! How are we supposed to add friends otherwise? The call centre does not even know that such a VAS product exists leave alone knowing how to handle these queries!!! The call drops since they can't fix this. I've been charged 10 rs with no result.

My airtel mobile no. [protected] got recharched with Rs.98/- (Unlimited GPRS Pack) on 11.06.2010, which was activated on the same day and i used Mobile Office settings to surf the internet. Every thing was right till sunday when i tried Airtel live to brows the net and wrongly subscribed Yahho Mail (Hovever it was not required) which costs Rs. 10 for 7 Days. OK I have no problem for the payment of yahoo subscription but i lost Around Rs. 20 for that and i need clarification for that from airtel. Immediately i chaged my phone setting from airtel live to mobile office and surfed yahoo mail through application which was downlodaed earlier. Within 5 minutes i lost Rs. 15/- from my calling value. As per airtel portal browsing is completely free for airtel live and charge of 30 Paies/20 KB is taken for internet browsing through airtel live and there should not be any caharges for internet surfing/browsing when unlimited GPRS pack is activated. Then i called customer care around 1430 hrs. with request reference no. [protected] where i found Mr. Deep who was just trying to make me fool by saying that u browsed net with airtel live settings throuhout. This is very obvious that i better know what setting i am using. Anyway he did not give any clarification regarding the issue and refused to provide surfing details which means there is some hidded cost livied.
This is requested to provide my surfing/browsing details (Usage Data) and sunbscription information on my prepaid number.
Regards
Praveen Kumar Singh
M.NO. [protected]

What I have received for a couple of days now from Airtel DTH is the most disgusting and worst I have ever encountered. The ill-fated day that I chose to purchase this product has given me agony and stress.

The product was purchased from a dealer (Sri lakshmi - Hyderabad). The product was installed but the Activation was not done until 76 hours. After the Activation (after a lot of phone calls) the package was incorrect as I paid Rs.1750 (All packages for 3 months). However, I was provided with limited channels which is South Value. I then contacted the dealers again (Kapil - [protected], Kiran-[protected]) who have declined to help me and asked me to contact the Customer Care. I contacted the customer care and spoke to Vandana who by the way is deaf to my hearing. However, after a little persuasion she said that the package will be changed by the end of the day all of a sudden. When I asked for a reference number she denied providing me that and then hung up. I then waited for 48 hours and contacted again. This time it was Roshini. A little worse than Vandana she informed that my subscription was changed by the dealer from South Value to South Jumbo and that is the reason my balance now shows negative. I called the dealers back to enquire but no response for the past 3 days.

I am at a stage to destroy the DTH setbox and the dish in front of an audience of all Airtel employees just to prove my disgust towards this company's response to customers grief. I abuse myself everyday for purchasing the product.

I have already taken an oath not to purchase Airtel products in future and will educate everyone to do the same.

I hope this can be resolved sooner before I destroy it.

Customer ID: [protected]
Phone: [protected]

Every customer care executive have different and incomplete information about their services. They never give the full information and if we call again to confirm then they disconnect your call. I am very much dissatisfied by their services and new schemes they launched time to time.
case 1:
I called 121 to get the information about message voucher, they provided me info about 2 topups.. 1st Rs 50 and and 2nd Rs 64. & in 64, you will get 100 SMS daily.I recharged my mobile sim with 64 and then send the message, but my balance is deducted from main balance, then I call to airtel customer complaint at 198, they said, there is no recharge available for Rs 64 and disconnect the call. Then I call them again to reconfirm, they said service will be activated in 4hrs, so wait. That is how they deceive their customer.

there are so many cases in which they deceive me and my friends too by providing incomplete information.

never trust to airtel prepaid services.

I, Rutuja Dabholkar, would like to complain about our internet service pro vided by Airtel bearing a/c no.: 15586787 & telephone: 42667664. Last month I had placed cancellation request for internet service at the Customer Care, request no.: 160186 (for telephone) & 160187 (for internet). From day one they have annoyed me, no installation on given date, wrongly charged for telephone service.

Their pamphlet stated that I could get 3 month's rental waived off. But they charged me month on month. At the time of installation their Sales Executive, Mr Manish Upadhyay (contact no: [protected]) FSO Code: DSA MUNFLS08 told me that this is a prepaid plan (wherein it was postpaid), being a prepaid plan I need to give an advance cheque of Rs 1650/- (monthly rental of Rs 550). When I asked for a discount, as I was paying 3 months in advance. He said for time being I give him the cheque of the asked amount and later on (after a week) he will return a cheque of Rs 150 (discounting Rs 50 per month) provided I don't tell his Senior, Mr Sudhir Jha (Contact no: [protected] ).

The very next day of installation when I called your Customer Care I came to know that I have been given a postpaid plan (mis-selling). That's when I approached my bank and asked them to stop the cheque payment (as in postpaid, first the bill gets generated and then the payment is done). As a result they charged me Rs 100 for Cheque Bounce Charges.

Mr Manish Upadhyay, told that as per Value Combo 550 plan every month I can get Rs 100 of calling free (which was not). When I exceeded my usage limit, their Customer Care Advisor asked me to upgrade the plan to Browser 699 (unlimited plan), again where I was suppose to get Rs 325 of calling free (utter joke). Month on month I'm being charged for telephone service. When asked, I was been told by their Customer Care Advisor that its free only if you call Airtel no. (which was again not informed to me).

I got a message from a number[protected], in hindi words typed in english scolding me. When i enquired with my friends they said that they too get unknown messages from number starting with 54321. Could you please check who is doing this and block it? This is not at all good. Contact me in my email, [protected]@gmail.com

Regards,
Dharma.

Hi,

I applied for Airtel DTH .I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom .He called me ten times to get the money and once I gave hiM the money he didnot even give me a bill. I got a bill on third day after requesting him/calling him 5 times .

He promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.

But its been 7 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.

Mr. Punit Saxena is the incharge here and he has stoPeed taking my calls too.

I am affraid that they might have cheated me and taken my money (4040/-).

I have completely lost trust in AIRTEL DTH and i m regretting my decision of chosing them. No company should make false claims if they can't stand upto them.

I won't be recommending Airtel DTH to any one.When i call DTH customer care I keep waiting for 10-10 mins and my call is kept on hold and no customer care representative responds.

DONT GET STUCK WITH VRITI. DONT GET STUCK WITH AIRTEL DTH too.

Japinder
#[protected]

receiving blank calls from [protected] every hour on number [protected]. Please do something about this. I have been receiving all unwanted calls from different numbers. I have called airtel and they asked me to give a compliant to the police. As I searched google found that it was spam number. Please do look into this matter. I am fed up with the calls. If airtel does not take any action I will switch my service.

I have been dialing 12150 tto connect to the custmer service Rep to get my Airtel DTH complaint registered. But every time I dial the option 2 after listing to the IVR - the IVR says transferring to rep and the call is dropped. I have now tried this more than 50 times but it seems they have programmed it that way to ensure their is not mouch of load on the customer support dept.

AIRTEL DTH Custmoer Support is Screwed up - I suggest all to not buy it.

My Customer ID with Airtel is [protected]

Regards
Mohit
[protected]

My Roaming incoming remained blocked in spite of repeated complaints to airtel complaint center. On friday(11/6/10) your respectful executive suggested me to contact the headquarters which fortunately gets closed by 1900hrs.....The next day ie on Saturday your esteemed headquarters remained CLOSED being a HOLIDAY!!!!! Wah kya service hai boss! I wish i could join the Airtel and serve the nation the way you guys are.... PROMISE NOT TO TAKE AIRTEL FROM NOW ONWARDS. Believe me I,will spread the word among my doctor community across armed forces.
Thanks forever.....Lt Col (DR) Nidhi Kumar
Military hospital,Department of Psychiatry.Jhansi
Feel free to contact I work on holidays also [protected].
(E mail ID- humsab.[protected]@gmail.com)

hi i m using airtel mobile office for internet connection since 2 months. since last 1 month speed is very very slow. after complainin they told to solve problem in 7 days i.e. till 7th june but still no solution now when i m trying to contact cust. care they r charging 0.5 rs every time for every 3 minutes but call is getting disconnected without any conversation with cust. care associate.there is no fault in my set as i m able 2 connect to net with TATA DOCOMO gprs with very hansome speed. my no.is [protected].

In march end gave a cmplaint that call drop, zero signal frequently happening and that we are not able make or take any calls-flat a 106,natrajan residency,padmaraonagar-secunderabad- the whole of the residency-especially south side, west side n east side the signals are weak....the signals from idea, dokama are clear........

after the complant no action has been taken ad after few weeks we have called again and we are told that the issue is sorted out- how can jissue sort out without anybody coming and inspecting our home and premises? after my 2nd complaint people came and verified and gone...no information to us. on 29th april i have written to ombudsemen on the same issue and also that generally whole of hyderabad airtel is becoming weak and many main roads and buiding signals are zero and still airtel is expanding and wants more subcribers without addeing service level......

after the complani 2-3 calls came and updated me and finally in may mid peole from ericsson came and tested and suggested that signal boosters/enhancers have to be kept and that airtel concerned people will come and so far no one came......meanwhile i canceeled my 3rd airtel mobile-[protected] in lei of bad signals/services and i got calls saying 2nd june is the dead line and requested me to keep the sim..i was adamant and cancelled the sim...now we are at 11th June and problem is same and no body from airtel bothered.

now i have planned to canacel other airtel sim and switch to Dokomo immly.

Please see that the company is penalised for negligance, carelessnes.

Dear Sir,

I received a missed call today morning from [protected] and got another missed call in the after noon.After calling back,they guy picked up the phone & said that he is calling from AIRTEL HEAD OFFICE located in Bandra Road,Mahatma Plaza,5th floor,MUMBAI.
The executives name as told by him was PRAKASH KUMAR & he passed on the call to his supervisor RAVI VERMA.

They informed me that I have won lottery worth 10 LAKH rupees & I need to buy coupons worth 12600 from Dish TV(ITZ Dish coupons,with Shah Rukh Khans Picture on it).
After I buy the coupons I can collect 10 lakhs cash from Airtel's MUMBAI office or people from Star & Sun TV will come to my house along with the cash prize tomorrow at 3 pm & will telecast my interview.
They declines to reveal there details & mentioned that there bosses name is PRAKASH JOSHI.
THEY ALSO DECLINED TO MENTION THE WEBSITE OF THEIR COMPANY AFTER REPEATEDLY ASKING THEM & WERE ASKING ABOUT MY pan card details & address as well for the Prize Delivery.
This is a matter of SERIOUS CONCERN. &is a V BIG FRAUD..pls. look in to the matter,else I will go & complaint against it to the POLICE & HIGHER AUTHORITIES IN THE "HOME MINISTRY".

The complaint is also lodged on:
http://www.mobileindia.info/complaints/complaint-fraud_10_lakh_lottery_287.html

Warm Regards,
Abhishek Mehrotra

dear sir,
myself kcp,

ours is a totally residential area surrounding by schools and other housing colonies just adjucent to our building.our society members are deciding to bring a mobile tower on our building, since i am the top floor flat occupier and keeping in view the existing tower's numorous problems, i opposed their move. anyhow i want to prevent them from installation of any tower on my flat roof.i already slapped a notice to the respective president of the society, they are ignoring it. even i thretened them to take legal/police actions against them what to do... kindly suggest

hi i am nazzer
i lost 250000rs with the dealing of asharaf he is a wonderfull cheater i had ever seen.i got his house adress when i reach there he went to saudi.plz dont deal with that guye.tomarrow you can se asharaf is a good person he is god like all that post done by his friends allaha see all these allaha will ask he and his family

Dear Sir/Madam:

I recharge prepaid mobile Airtel no. [protected] from my icici personal account for rupees of 50 (fifty) only. And I received SMS that (recharge request was processed successfully) and amount has been deducted from my account. But I didn't received amount to my mobile. Here is Airtel Confirmation no: [protected].
Please help me to get amount back.

Thanks,
Ramakant

I bought an airtel 3G data card for surfing, ME[protected] on 13th May 2010 from Airtel Corp. Office, Madanpur road. Gurgaon costing appx. 4500/-. With the promise that it will give 256kbps speed. But after I bought it, it did not work because Rajokri does not comes under the coverage. I took it to my office where it worked but with a speed of 2-3 kbps(almost no speed). When I consulted the staff of Airtel Corp. Office, they told me they will solve the problem with in 7days. But after 10 days, nothing happened and they avoided my call. Somehow after trying for some 20-30 times, when I could possibly to an airtel official, he promised me that they will take back the device. Afterward I am not able to contact them anymore.
Please suggest some way. I am fed up of this Airtel device and the customer care, I just want my money back any how.
My mail id: nitdgp.[protected]@gmail.com
Regards,
Abhishek

Re :-Fails watching of ESPN sports, Star sports ,UTV Bindas due to poor signal.
Refering also my complaint that are being promptly registered by your
reputed company bearing No2979159 on 6th instant,but nobody has paid
any visit to remove my problem.

Considering your nature of service by your field staff at agartala, I
am expressing my concern and the attitude is found no match with your
Brand name.
.Since I need good quality picture as promised by your company which I
find you have failed to deliver, I will wait till 10th of June 2010.
If nothing positive exept your assurance is witnessed, I will have no
way but to disassocite myself with you for which I will be obliged
if you mail me the process & procedure of diassociation along with
provision of refund if any. I will appreciate if nobody make me any
call before removing my problem,

Cust [protected]