Airtel Complaints & Reviews

I BOUGHT AIRTEL 3G MODEM FROM RANCHI IN 3OOO & MONTHLY RENTAL OF 498. I WAS SAID THAT IT IS HAVING SPEED IN MBPS BUT ITS NOT GIVING THAT. THAT IS NOT THE ACTUAL PROBLEM, PROBLE IS THAT ITS NOT WORKING IN DELHI , THEY SAID THAT IT IS HAVING ROAMING YOU CAN USE IT ANY WHERE IN INDIA, BUT THAT IS WRONG ITS NOT WORKING IN DELHI. I WENT TO AIRTEL COSTUMER CARE OFFICE IN DELHI , THEY SAID THAT WE DONT HAVE ANY RECORDS RELATED TO MY AIRTEL MODEM NUMBER. I TOLD THEM TO GIVE ME NEW SIM FOR MY MODEM , THEY SAID WE DONT GIVE YOU THAT YOU NEED TO BUY IT AGAIN NEW MODEM HERE. MEANS IT JUST WASTING OF MY MONEY.....I WANT TO KNOW WHY ITS NOT WORKING HERE IN DELHI. I AM SPEND LOTS OF MONEY IN THIS & IT IS HAVING NO USE. NOW I AM IN DELHI. I WANT TO KNOW WHAT I DO WITH THIS NOT WORKING MODEM. ITS BEEN 2 MONTH I AM NOT RECHARGING IT. MAY BE AFTER 3 MONTH THE SIM GET BLOCKED....SO PLEASE HELP ME SOON AS POSSIBLE...

AIRTEL MODEM / SIM NO - [protected]
AIRTEL MODEM REGISTER TO - KUNAL KAPOOR
MOBILE NO OF ME - [protected].

1. My Airtel digital Tv customer ID is [protected] I Paid for 12 month super value pack Order ID 6923519
2. April 27,2010-I paid the money through internet on April 27,2010.
3. I recieved an e mail
4. I called the customer care the next day telling details of payment ,plan name etc and it was agreed that installation shall be on May 1,2010 at 11AM .
5. April 29 or 30 -I called (Ms Ruby sales advisor) on april 29 or 30 and asked for phone no of the person who will install the phone but that was not available on your computer as told by Ms Ruby sales advisor .
6. I have recieved a courier with activation and recharge cards
7. May 1,2010-I remained at home leaving all other important meetings but Nobody turned up on appointed date and time.
8. I called customer care and was informed that the name of plan is missing.I told him the name of plan.He asked for the numbers of my recharge vouchers but not my activation vouchers.I told him those.But nobody from your so called great telecom company cared to call me in all these days (April 27 to May 1 2010) if anything is missing. I asked for when installation shall be done, or whome shall I compain. The person put me on hold 4 to 5 times and then the phone was disconnected.
9. I again dialled a girl picked the phone who told me that the name of plan has still not been entered, and the servers were not working. I that was so how could she tell that the name of plan has not been entered.
10. I now want to know when will my digital tv be installed? What is the phone /Mobile no of person who will install the dish? What is the Phone Number of the person to whome I can send my complaint?

I have a Fixedline as well as Broadline connection on airtel telephone number 42316047. I am fed up with this telephone because of the following problem.

Every night at about 11 p.m. the wake-up alarm comes on. I never set it nor did I ever got it set; but still it comes on. I am a senior citizen and am being harassed like this every night. Once my sleep is disturbed it becomes all the more difficult to fall sleep again.br...

Strange as it may seem - I am fed up of Airtel Telemedia Services provided by the Varak Group in Mahalakhsmipuram, Bangalore.

As a partner in the firm I had subscribed to Airtel 4 Land lines and a DSL Modem. The Airtel group asked for an advance of INR 2000 for the 4 land lines and INR 1000 towards DSL Modem. I agreed on my part.

After the cheques were issues - they informed that there is no feasability in the place of my business and said that they will refund the amount I had invested with them as advance. I recieved INR 2000 cheque back - but am yet to recieve INR 1000 cheque from them. Its 3 months since I gave them these details ans have not seen sight of this.

Chirag

I am an airtel prepaid customer bearing the number as [protected].I believe according to TRAI rules incoming calls are free for any connection.But i am being charged for incoming calls since a few months.At first i ignored it but not anymore.

I am unfortunately a customer of Airtel digital tv and having quite bad experience with customer care executives and the service they give. I had call for 5 times for a single request and each time call will atleast last for 30 min and they just put me on the airtel music(put me on hold). Irrespective of holding such patience, they can not arrange for a engineer who can de-install the dish from my old flat and reinstall it on my new flat. both the flats are 10 min distant by car. No engineer appears on time its been 3 days its on.. still they say they will send the engineer tomorrow which is never ending I think. so, Dont get a airtel tv if you are often shifting!!believe me, you will end in frustration!!

I have been using Airtel Postpaid for the past 3 years or so. An excellent product but poorest customer service.

I wanted to change my Mobile number for personal reasons and approached the Customer care, who told the process will be completed in just 6 Hrs.
So I went to Thrissur Airtel Office near HDFC Bank and gave a written request with the new number and the necessary amount for the process.
The guy at the airtel office was telling that the process will be taking about Four days to complete. So I immediately contacted the customer care who told the process would not take more than 6 six hours not need to worry.
Even after 24 hours the number did not change, what a hell is going on at airtel, the higher authorities are not aware of this incompetent staffs.
Please act now or else you will be loosing a good amount of your customers to other Mobile companies.

I need my number changed at the earliest .

Dearest One!

Greetings from an aggrieved Customer!

This is Vikram Sethi.I.E Prepaid customer of Airtel. i.e. [protected] or [protected].On 30 Apr.2010's night . I got too many problems from Airtel and that's
why I had to call to 121 or 198 for making complaints or conduct inquiries.Yesterday, I needed an emergency help from
customer care Executive.But, what I found was my number was blocked and was unable to talk to customer care executive on 121 and
198.Due to that I faced a heavy inconvenience and didn't get any help from Airtel. I visited the Retailer and He also was unable to help me
and told me to contact customer care executive.But CCE was not accessible from both of my numbers [protected] and [protected].

Then I made a call from a Airtel Postpaid number of any helpful stranger on the road and Talked to customer care executive.He told me I am unable to help you and asked me call to Prepaid helpline and When I told CCE's number is blocked and I need an immediate help. Then He gave a number [protected] and assured me that this will be definitely helpful and soothing experience and you will be able to talk to CCE. But this time too, I was unable to talk to CCE from my AIRTEL numbers and Then I called from TATA INDICOM'S number [protected] and pressed 9 to talk to customer care executive voice says this number is invalid.This time too you got flunked heavily to serve a customer
and harassed and looted the customer. My 3 minutes from TATA INDICOM got wasted on a PATHETIC 121.

121 and 198 both numbers are meant to harass and annoy customers. These both numbers are in DOGHOUSE. They don't give adequateoptions and mislead the poor customers.Format is completely designed to nark the customer.It doesn't give a direct option to talk to customer care executive. Its our right to get customer care AIRTEL is legally entitled to serve this 24*7 without any restrictions and why do AIRTEL block CCE numbers???????? What do they think??
Are we idle or Jobless? And we are fond to call 121 and get TIME-PASS from hellish and most devilish 121 service of Airtel.

From 10 May, AIRTEL is making this helpline paid.Don't we know its wicked strategy to loot the customers by making an excuse that some insincere customers do time pass on 121 and 2nd feeble excuse they give is that they can't afford the call centre's expenses,
which is a damn white lie!!! Don't we know BHARTI GROUP needs a huge money on the account of BHARTI- ZAIN deal in south africa.

Its good to explore business and will make BHARTI GROUP an Indian Multinational that will of course make every indian Proud,But by plundering Indian customers you are accruing money to buy South African company.Its a hall of shame and most denouncingact!!!! TRAI'S Permission to Airtel to loot customers by charging them on talking to CCE is also denouncing! and making the Indian
consumer more insecure!!! Its absolutely abominating and repugnant act of BHARTI GROUP. But don't dare to forget Portability is about to come and customers will get power once again.

Your Internet speed is absolutely sucking!!! Some times It takes 3 to 5 minutes to open an already optimized Well-Renowned GOOGLE.CO.IN . Vas services get activated without customer's consent.Balance gets deducted without any sms notice or any message Retailers and AIrtel Relationship
centers are just for showpiece on the Roads and unable to help and ask to call customer care and what a bloody Irony!!!!!!!!! Customer care number is blocked!!!!!!!!!!!!!! And bloody hellish MISGUIDANCE is given to customer who presses 9 for talking to CCE. An automated voice says'' send sms in 130 characters
about your problem and inquiry and we will take care your concern with in next 24 hours''And when sends and an SMS to 121 He gets the same annoying menu.Hence its Phone's Battery,Patience,Temper and above all his most precious time gets wasted. In this way Airtel is be fooling and snubbing his innocents customers.
Who gave a right to AIRTEL to exploit us???????????? If you can't serve us in a decent manner,Then shut the company down!!!!!!!Where can we find a support!!?????

I know,They will not be able to understand the customer's anguish,Because it didn't happen with them!!!!!! They have n't got in any emergency. Suppose you are in emergency you need AMBULANCE,POLICE,FREIND'S SUPPORT OR DO ANY URGENT E-MAIL and your network sucks!! Then what will you do??? Ofcourse you will try to call 121 to inquire!! But what will you do when by pressing 9 your call gets disconnected and suck your blood badly!!!!! Even Customer care executive was not accessible on [protected] from TATA and other operators.But regret to think that I am barking at a knot (AIRTEL) and I know very well they can't understand our problems until they get trapped in any terrible fix!! Only THE WEARER KNOWS THE WHERE THE SHOE PINCHES!!!!!!! But sorry they haven't worn any uncomfortable shoe yet!! I am sure that when they will recieve this
complaint an executive on the other side will answer in a lifeless robotic wording.
WE REGRET FOR THE INCONVENIENCE CAUSED TO YOU'' and his job gets done!!

Today 30 APR. 2010 at 05:50 A.M., I made a call to 121 and luckily I was able to talk to CCE and On asking He said you can talk only 2 to 3 times a day or in 2 days and if you call again your
number will be blocked. But when I asked him why this repugnant behavior towards customers?? Somebody must have a genuine or emergency problem? Then?? He said I can understand and its injustice but nothing is in my hand and when I requested to talk to senior one He put me on hold for long time and Call got disconnected from AIRTEL'S side.
You can see very vividly what a blinking cruddy services AIRTEK is providing!! and I am sure that from 10 May their executives will put us on hold for long time and eat our HARD EARNED MONEY recklessly!!Thousand of customers have gone through these problems. If you search on GOOGLE with keyword AIRTEL COMPLAINTS you will get to know!!!! But AIRTEL'S who cares attitude sucks!!!!!

I am gonna to write a BIG COMPLAINT to Consumer forum,CNBC TV18'S BEWARE AND OTHER MEDIA. I have no hope from AIRTEL'S Unprofessional and misguiding system! I need a justice.We the consumers want Best!! Due to such devilish acts of yours our country is developING and never gets develoPED.Due to very few insensible customers who call 121 for TIMEPASS, You are not supposed to kill all customers mentally.Your conversations are recorded. Why don't they take serious actions or issue a SMS warning to all customers that If some one talks indecent or improper his connection will be disconnected and then they will have a recorded proof and It will soothe an honest customers.
Change must be brought to system and stop blocking and avoiding customers. Customer is a King and You treat us like a cut-throat dog!!!Why We Indians always do a compromise!! Don't forget that Airtel is getting paid to take care o[censored]s!!! Its our right!!!


To sum up, I know best that You will not do anything and I will have to send my complaints to TRAI, Consumer forum and Media for making pressure.
Whatever! I had to release my frustrations and anguish which I got yesterday from AIRTEL.At least It will make me light and calm and boost my confidence.But sorry to say AIRTELhas been failed in your endeavor and has lost its charm!I am surprised about the CEO Sanjay Kapoor's Interview to economictimes In which he said''our ethos to build a lean and mean organization'' Sorry to say He should have said '' our ethos to build a mean organization''In which they have been successful widely! Congrats to AIRTEL!!

With my Personal Regards,
Vikram Sethi.
AN AGGRIEVED CUSTOMER
[protected]

Dear Airtel customer care executive
i was using my airtel prepaid number since last 3 years and suddenly it has got deactivated 15 days back when i was out of station and since i came today and saw that my sim is not working when i called on my own number someone else picked the phone and started saying bad words and said he got this number issued 15 days back how its possible i dont understand my number is [protected] which is distributed...

To,
The Manager,
Airtel Services

SUB : Non working of Phone No [protected].
Phone not working from 20.04.2010
Dear Sir,
With ref to my Yesterdays mail in which Mr Jagdish one of your officer having PH no [protected], said that the same No will start working by today i.e on29.04.2010 by 5:30 pm , but the same is not working till now . Further his no [protected] is also switched of after 7.00 pm today .because customer is there to suffer .

Is there any other person whom I could contact because you are creating a nuisance or are you tring to fool me out.

I was a regular customer and I was also paying me rental for the whole year in advance .
It seems that the company is a fraud , if i do not pay bills on due date you charge Interest , are you also going to pay my dues when you have stopped my phone.

Further I am suffering a lot because of your incompetent staff like Sanjay Singh of your airtel outlet in Arya Nagar , Kanpur , I am going to your office , making calls to you , wasting my time what about the expenses that I will bear on just a simple connection, and it might be a case why should you big officers look in such a small case of pre paid , hardly paying Rs 100.00 a month on recharge

Sir look in there matters and please make me a written reply whether it is going to work or not or I have to take some legal action aginst it.

I am giving you a - Mr Jagdish a mail , please go through to it also

Further give me e mail id of some senior boss ,

SIRS,I AM A SUBSCRIBER OF AIRTEL DTH CUSTOMER ID-[protected]. I HAVE COMPLAINED ON 29TH APRIL 2010 FOR ERROR IN RECEIVING SIGNAL WITH ERROR MESSAGE B0001. IN THIS REAGRD I WAS GIVEN A COMPLAIN NO 2579160 WITH A TIME FRAME TO RESOLVE THE ISSUE BY 1.30PM ON 29TH APRIL 2010. AT ARROUND 11 O CLOCK I AGAIN TALKED TO THE CUSTOMER CARE EXECUTIVE TO MAKE ANOTHER REQUEST FOR SPEEDY DISPOSAL OF THE MATTER AND AT ARROUND 11.30PM I RECEIVED A CALL FROM ROURKELA CUSTOMER SERVICE CENTRE Mr.SUKANT MOB NO.[protected] TO HELP ME RESOLVE THE ISSUE OVER THE PHONE AND ULTIMATELY IT ENDED IN FUTILE. THEN THE EXECUTIVE TOLD ME TO TRY AFTER 10MIN AND CALL HIM IF THE PROBLEM STILL PERSISTS.AFTER 20MIN ALSO THE PROBLEM COULD NOT BE RESOLVED AND I CALLED HIM BACK TO CONVEY THE PERSITING PROBLEM ERROR CODE-B0001 NO SIGNAL. THEN HE ASSURED ME TO SEND AN ENGINEER Mr.HAREKRUSHNA TO VISIT AND THE PROBLEM WILL BE RESOLVED, BUT TILL 5 'O' CLOCK NO SUCH PERSON TURNED UP, THEN I CONTACTED THE CUSTOMER CARE CENTRE AND CAME TO KNOW THAT MY COMPLAIN OF ABOVE HAS BEEN CLOSED SUCCESSFULLY WITHOUT RESOLVING MY PROBLEM WHICH WAS SHOCKING TO ME.THEN I TALKED TO THE EXECUTIVE Mr.NILESH WHO TOOK MY CUST ID AND I AGAIN NARRATED HIM THE ENTIRE EPISODE THEN HE POINT BLANK SAID PLS CALL AFTER 1 HOUR AS I AM UNABLE TO ACCESS MY SYSTEM THIS IS DELIBERATELY DONE TO AVOID MY COMPLAIN. WHEN I WANTED TO TALK TO HIS SENIOUR OFFICER HE SAID NO YOU CANT AND I DONT HAVE HIS NUMBER.

IT WAS A HARASSING EPISODE THAT OCCURRED WITH ME BY THE SERVICE PROVIDER.THEN I REVERT BACK TO THE MOB NO.[protected] AND TALKED Mr.SUKANT AND WHEN I CONVEYED HIM MY APATHETHIC CONDITION AND FOR WANT OF AN SUPPORT ENGINEER ENTIRE DAY I PASSED IN HOME SITTING IDLE WITHOUT ANY ENTERTAINMENT. TO NOTE TODAY WA MY MARRIAGE ANNIVERSARY AND WE COULD NOT GO OUT FOR DINNER OR CELEBRATE AS WE WERE WAITING FOR THE ENGINEER Mr.HAREHRUSHNA. EVEN AT 7PM I WAS AGAIN ASSURED BY MR.SUKANT THAT BY 10 "O"CLOCK NIGHT I WILL DEFINITELY SEND THE ABOVE SAID ENGINEER OR I WILL PERSONALLY VISIT YOU TO RECTIFY THE PROBLEM, BUT TILL 10 'O' CLOCK NONE OF THEM VISITED AND I KEPT ON CALLING THE CUSTOMER CARE CENTRE FROM MY REGISTERED MOB NO.[protected] BUT IT ALL ENDED IN FUTILE AND THE REPLY OF THE COMPLAIN STATUS AS USUAL "CLOSED SUCCESSFULLY'. THEN AT ARROUND 10.30 I CALLED TO Mr.SUKANT FROM MOB NO.[protected] TO KNOW WHETHER I SHOULD WAIT ANY MORE, BUT THE CALL WAS PICKED BY A LADY AND IN REPLY SAID THIS IS MY PERSONAL POST PAID NO SO IF YOU WANT TO TALK TO Mr.SUKANT THEN CALL IN THIS NO AT 10AM TOMORROW.

WHY ALL THESE ?? AND WHO IS RESPONSIBLE FOR THIS SUFFERRING CAUSED TO ME ?? I WAS HARRASSED AND GIVEN MENTAL TORTURE AND A SPECIAL OCCASSION OF MY LIFE ENDED IN A DIRTY NODE.

EVEN NOW THE ERROR CODE-B001 SIGNAL ERROR !!! WHEN THIS WILL BE SOLVED ? WHO IS RESPONSIBLE FOR MY THIS SUFFERRING ? I CALL UPON YOUR ESTEEMED AUTHORITIES TO LOOK INTO THE MATTER WITH A SERIOUS NODE AND HELP ME TO GET RID OF MY MENTAL AGONY.

I FURTHER REQUEST YOUR GOODSELVES TO VERIFYTHE RECORDS AND PUNISH THE CULPRITS AND PERUSE ME THE DEVELOPMENTS IN THIS REGARD.

WITH REGARDS

NIRLIPTA P NAYAK

Hi,
I had recharged for Rs. 52 for getting SMS benefits on my mobile connection. It's validity is one month. I had recharged this on 28th March 2010. I stopped getting benefit of this SMS pack on 12th April. I registered a complaint in customer care (complaint no.[protected]. They said that they will revert back to me with solution on 16th April. I used to send SMS thinking that I will get my money back once they rectify this issue as they had said this in the beginning. I called them on 19th again saying that it has not been addressed (complaint no. [protected]). They said that it will be done till 21st of April. I still kept sending SMS while I was being charged for each SMS. Each local SMS was worth 50 paise and STD SMSes were 60 paise. I called back to customer care on 23rd April. They said that they can't refund the money. I was shocked. They said that its validity can be increased but they can't refund the balance. So, I stopped sending SMSes and sent only when necessary. They said that it will be done till 28th (complaint no. [protected] and [protected]). I started getting the benefit of free SMS from 28th April.
But I have lost more than Rs. 100 in this whole fiasco. I wanted my money back but they did not do it.

I have reached a conclusion that this is their new money making scheme. Offer customers some pack which offers free smses. and then stop the service. Customer who is facing this for the first time will do the same thing like me and will end up paying for SMS. They will get good sum of money. Then they will start this again and will extend the benefit for few more days. In between they just made a good sum of money by laundering it. I would like to bring this into notice as I have got to know that they are doing this for many customers and just think if Rs. 100 multiplied by 1000 people (assuming at least 1000 people are using this service and facing problems) they can easily make money worth one lakh. They are looting us in the name of free SMS while other service providers are providing this service at very cheap rates (without doing these cheap activities).

I want that strict action should be taken against them.

Thanks,
Rajesh Kumar
Mob. No. [protected]

I have charged Rs.20/- as per SMS received from 56060 under servuces from Airtel that "you have for downloading MCpack on http://10.2.34.47/OTA" where as I have not downloaded any thing from this site. I don't have any idea about this site. One complaining regarding the same on 198- customer care number. They are replying only the same that I have been charged for the same. It is surprising that without requesting anything Airtel charges me Rs.20/-. It is their system that by default they do like this and charge to customer.

Please do write to Airtel to give me credit of Rs.20/- back.

Thanking you,

SANCHITA S. C.
[protected]

My Prepaid mob no. [protected] is showing as INVALID from past one week.

I have purchased that sim recently (before one month back) and in this period they had bared my incoming and outgoing calls because of verification.

After that it was working properly and suddenly it was showing as INVALID.

when i called to customer care they told that "your document has not been submitted till now "

if document not get then how they did verification. so i have lodge a complaint on consumer court. please reply me to this mail id chocolaty.[protected]@gmail.com

Hi,

I am writing to tell you guys that I am so damn pissed with airtel. I have been calling for the past two days and there is no response to my complaint.

I have raised a complaint stating that, re wiring needs to be done (The wire was blocking the front entrance and it had to be moved to the side. I have called last night twice and I spoke to a manager and he claimed that it would get rectified within half an hour and this call was between 2030hrs and 2110hrs (please check your call recordings).

This morning I called in for the same issue, the first girl transferred me back to the IVR (Both calls between 0810hrs and 0835hrs) and the second girl by the name Geetha said she would transfer my call to the manager, but the line has been quite for the past 10mins and still no response.

I’ve been charged Rs.100 for the service (What service – NO CABLE, the WALL SOCKET not fixed back and it’s just hanging there, No response form anyone). I am very very very disappointed with you guys.

I am a consumer of Airtel DTH, Airtel post paid and Airtel broadband and I have been promoting you guys to my friends and kept telling them that you’re the best, but today I just realized that AIRTEL is one of the WORST SERVICE PROVIDERS YOU COULD ACTUALLY HAVE… thanks for proving my friends right.

I want my airtel dth to be disconnected and taken away as I am very very very unhappy.

Cust. ID: [protected]
Complaint numbers: 2549667 and 2568015

Hi ... My Airtel number is [protected]. I have been using this number for more than 6 years now. This is an Airtel Prepaid Friends connection in which the Calling rate was 10p/min for local airtel and messaging 25p/sms. In the month of January I received a message from Airtel stating that if i recharge with Rs. 42 voucher I will have reduced calling charges during Roaming. As I was going to travel out of town I went ahead and recharged with the Rs. 42 voucher to save while I would be roaming. The following day was shock when I realized I was being charged Re.1 / min for calling and also Re. 1 for sms. I immediately called the Call Center to find out the reason. I was informed that I had recharged with Rs.42 so my plan had changed. I got irritated and told them that there was no information about the plan being changed in the message sent by airtel and also the dealer from whom i recharged did not inform me about any such condition. The Call Center executive told me that nothing could be done and told me visit the local Airtel Office. The following day i visited the Airtel Outlet on FC Road only to face more annoying customer service. The person there had no decency to talk and kept avoiding the conversation by telling to send an email to their nodal officer in mumbai. I then decided to write their Nodal officer with all details also including the misbehaviour by the Airtel Executives. I mentioned that they cannot go ahead and change by Plan without informing me. I also informed that though Airtel had a compromised network in Pune and the service isnt upto the mark I was just sticking with Airtel only because of its plan. And this is a very unprofessional way of making modification of service to an old customer like me. The nodal officer replied back stating that as the recharge has gone through nothing can me done. I don't understand how can such big company like airtel do such things. They should mention such details along with the message. This is a complete fraudulent activity by airtel as they are making changes to user plans by misguiding users. I was unable find a platform to bring this into light but now that i have come to know about this website I hope this message is received by the Authorities in Airtel and customers and also create an awareness so that Companies like Airtel don't take everyone for a ride . I guess a lot of people are being misguided by Airtel through wrong information. If anyone can guide me with information about taking up this issue with higher authorities. Thank you.

My number is [protected] prepaid. On 25th April 2010 I have received a msg from 54321 stating"thank you for down loading DLFIPL MUMBAIINDIANS GAME from Airtel. You are charged Rs.99/-." Upon contactingcustomercare service immediately I was given case Id of [protected] &[protected] but with no result. I have not applied for any services at any time. If any such is there, kindly give me my application No. with time and date please. I request you to kindly refund the wrongly deducted amount to me within 24hrs of receipt of this mail. If I dont get refund within the time stipulated, I am prepared to take legal action with damages certain.

Expecting a positive action from your end.

Parasu Muralidhar,
Station Master,
Plot No.13&14,
Mullai Nagar,
Kondur Post,
Cuddalore - 607 002.

Hi,

I had done a Rs.75/- refill on my Airtel mobile connection on April 22nd 2010. After an hour, Airtel guys changed my tariff plan with out any prior information. I have been following up with several customer care executives till date. But, I always got false promises.I have spoken with several Senior Supervisors / officers various times but all in vain.

On 23rd April 2010, I spoke to senior officer SANDESH. He took my complaint & accepted the fact that it happened due to AIRTEL'S fault and also apologized stating that I will get my tariff plan back in 48 hours.When I followed up again on 26th, I got an awful reply that Airtel do not provide service to any of its customers on weekend's. This was the statement by another senior supevisor Mr.Mudadsar.
This particular gentleman was unable to resolve my query & he forwarded my call to Mr.Naren Patel. As expected, I received false commitments from him too.

I am literally pissed up with this kind of support / feedback received from one of the established organization in Telecom Industry. This is simply pathetic & absurd replies.

I need to sue Airtel big time.Airtel have cheated me.

Please let me know what steps are needed to be taken further.

Thanks & Regards,
Rajesh
Search Engine Optimization Expert

mera demo 2mehina pehla registion failed ho gaya tha . lekin distbuter ne abhi tak swap nahi karwa k diya.kehta hai ke co. ne bina batya nokia pack main act karwa diya.jab ke mera demo 2 saal se mera pass chal raha tha aur main felaxi nikal raha tha.maina asm se baat ke to kehta ke tumara demo nahi nikala ga.jab ke mera demo main 1500rs.pada hai. help me.mera other no.[protected],[protected],[protected]

Dear Sir,
I am experiencing very slow speeds on my Airtel Connection. I use internet generally on my mobile phone itself and I have found the speed to be very unsatisfactory. I am using one of the newest Android handsets, rest assured ...the problem is not with my mobile phone. I have the [protected]@Rs98 pack activated on my mobile. But with the current speeds I dont think I will even be able to use 300-400 MB. I am using your EDGE network and to the best of my knowledge the speeds are supposed to be much better than 2-3 KBps than i am getting right now. I suspect you are throttling the GPRS Unlimited plan users. Just to mention than I recently switched to Airtel, from CUG Vodafone plan (for which my company was paying the bills), just so that I can use the internet without hassles. Is this how you plan to get loyal customers?
My phone number is [protected].
Kindly address the issue.
Puneet