Airtel Complaints & Reviews

The General Manager
Airtel India

Subject: Extreme harrasment by Airtel for discontinuing my postpaid connection

Dear Sir,
I have a Airtel postpaid connection for last 2.5 years. As I have travelled out of country, I have given a request to discontinue my Airtel connection on 09-march-2010. My service request number was 31303639.
I received numerous calls from Airtel after that and several new requests were taken by Airtel employees. Even after contacting the nodal officer on 22-march-2010 it was not resolved.
Some person from Airtel came to my house and collected my photo, voter ID and proof of residence on 27-March-2010.
Even after all these, some other person called Jagannath Maity ( number: [protected]) came to my house on 10-April-2010 to collect Rs. 180 as settelment amount and again all my ID proof copies.
Currently I am out of India and cannot continue this conversation with Airtel.
Can you please take proper action on this so that customers like me doesnot suffer the same harrasment from Airtel employees.
Regards,
Ananya Ghatak
Contact: [protected]@gmail.com

Airtel is looting us by sending message from 55381 and cutting RS 1/day whether we want or not. Your account balance will be deducted by Rs 1/Day.

I did not ask for any news subscription from 55381. I have the internet, and I am happy to use that for getting free news services. Why the hell would I want to get a news message?

I have been looking for any reply regarding this foul play that AIRTEL is playing with use OR someone with the help from AIRTEL. And, to my surprise, I did not see any suggestion to unsubscribe/block this.

What the hell is going on. Is there any AIRTEL authority loking into this case or not? this is not a problem with one or two individuals. it's a massive problem. If it will not be seen, I am afraid I will have to leave AIRTEL.

What the [censored] is happening .......

given me airtel bill detail

It is to inform you that the below-mentioned following advisors from the DELHI TECHNICAL HELPDESK 7070 of AIRTEL cold transferred my call to invalid depts or to persons with whom I didnt wanted to talk to .... only,to get rid of me and talked to me in unprofessional,harsh and rude dialects which is appaulling and beyond any expectation from such a reputed organisation like AIRTEL.

********* with serious note,please go through the following below **********

I would be priviledged and highly obliged 2 u i[censored] send me a mail back ASAP....and I need strictest disciplinary action taken against the advisor called ASHISH MALHOTRA , the supervisors named Mr. Gaurav Narang,Saqip Khan,Mr. Madhur Dhingra & Mr. Khurram for their integrity issues and behavourial misconduct along with Khurram's Manager named as Mr. Virender Singh who promised me a callback from Khurram but noone bothered to remember...when I called in again the next evening,they informed me that they have forgot and they cannot do anything to help me as I have already intended to send a mail,so there is nothing that they can do now and left me in the dark without any consent from their side,but I was with an escalation call with Virender the last night for almost 1 hour and seeked for urgent courtesy and acknowledgement,then how could he forgot that...moreover , I need to ask to the person who might be reading this mail now,that, is there any rule over there in the organisation that if the customer is blabbering the same help and seeking the same thing,and even if the customer being rude or sarcastic,ARE THEY AUTHORISED TO DISCONNECT OR RELEASE THE CALL? If the customer is foul-mouthing or using any profanity,then only they can do so ...but not on the grounds of being rude or sarcastic,that they can disconnect the call...even if the customer was not giving them the oppurtunity to speak and customer speaking the grievances,they can never ever disconnect the call,but Virender being a manager,straightaway disconnected my call along with Khurram...they didnt have any basic acknowledgement and soft skills how to talk to a customer who is frustrated because of their sole faults...they promised a callback and they both forgot ...moreover when was asked to the advisor to seek Khurram,the advisor was informed by Khurram to say to me,that " INFORM THE CUSTOMER THAT I HAS LEFT FOR THE DAY"...2 sec after another advisor said "KHURRAM HAS GONE FOR A DINNER BREAK"..& in the 3rd call after that,another advisor said to me that "KHURRAM IS BUSY TAKING ANOTHER ESCALATION CALL"......so can you tell me,which one of the 3 scenarios is the right one that I should buy ? Is it the behaviour that I can expect from any supervisor or managers on the floor and are they justified in doing so...moreover,the supervisor ( or the manager may be ) called ARCHNA SINGH & ALIKA MATHUR with her advisors KANIKA & HEENA was very sarcastic and complete sarcasted me in a sing-song tone literally and told me NOT to callback their department because their advisors have some important calls to take rather than encouraging my trivial escalations and later on,didnt let their advisor to pick up my call because she was running out of time to catch her cab...even if I had called at 3 or 4 in the morning,I have the right to call up Customer care or THD to raise my complaint ...few days back in the morning also,I had called up regarding my enquiry to the concerned department and the advisor called Neha & Shivangi from the 7070 dept apparently told me that she is going to arrange a callback for me from her manager but as I knew no reply callback came....moreover the advisor called Kushal & Irfan from the same dept intentionally transferred my call to his supervisor without informing me ...when I was repeatedly saying him not to transfer to any supervisor ...if he could not resolve what I'm saying , that doesn't mean he could directly transfer my call to a person with whom I might not feel comfortable enough ...but his supervisor called Mr. Balwant Singh Dhaliwal conferenced my call with Kushal Chander where Kushal kept on arguing and defending the rightness of what he did...moreover his supervisor silently informed him to leave the conference without my permission just to make Kushal take the other more important Back to Back calls ... when asked for a callback,he said he will again make a callback to me in the afternoon ..bt its more than 24 hours,I waited for a callback.Moreover,the OPs Manager named Mr. Tejbir Singh and Mr. Udit Bothra ( W.B. & Orissa HOD of BHARTI AIRTEL Groups ),Arunabha Mazumdar ( Customer Experience Head ) & Vikram Singh ( NATIONAL ESCALATION TEAM or NET HEAD ) said to me that they cannot callback me by themself for seeking an apology when I asked for an apology from them only,not from him .... even when i mails to this to the nodal officer Moumita and appellate officer Priyanka Debnath and Delhi Appellate Officer Poonam , didnt showed me any empathy,no concern has been taken ... at least I never got any mail or callback.Its absolutely a rubbish Customer Care.Don't know,how they got the Platinum.It should be seized from them.I m working for a ISP also as a manager,but I never face anyone in my department behaving like these with their customers......Its absolutely appaulling whatever I had faced....may I know,that whatever MENTAL ABUSE I faced and written above,is it trivial for you or not ??? so , except seeking fake apology, can anyone tell me what I need to do right at this moment,because I need a justice.Will be appreciated if strictest disciplinary action can be taken against them , as these people with negative attitude and vanity,should not be encouraged with such a big company's name & jeopardising its reputation .

I called up the BIHAR-JHARKAND COMPLAINTS DEPT and the Manager RENU SINGH made the call taken by a guy under her name and later disconnected my callt wice when I asked him to escalate and investigate this issue.

I NEED A COMPOSED MAIL regarding the compensation against this MAAN_HAANi ( violating a customer's modesty like this )

BECAUSE I RESPECT MY SELF-DIGNITY EVEN MORE THAN MY PARENTS ... & I'M NOT GOING TO SPARE THEM ....

Except sending a template apology statements from the EMAIL Desk / Team,I need a courtesy call BY them ONLY who had failed to give me the respect and the promised callback and I need a mail regarding the consequences of my humiliation.Otherwise,I would take it to a further level.

PLEASE GIVE ME A JUSTICE I HAVE BEEN MENTALLY ABUSED DUE TO THIS ONGOING INSULT.I NEED A COMPENSATION AND AN APOLOGY LETTER TOO.

Regards 'n' Thnx.

Dear Airtel

This is to inform you regarding a very strange behaviour which has been happening in the IIT Campus since the past few months.

(a) Mobile screen shows SIM Card update started every now and then. I asked some of the people around me and they also said the same thing. I am wondering if AIRTEL is tapping my phone and barging in to my privacy.

(b) My family members live in South India (Tamil Nadu). It is very strange that my family members are able to make a call at my phone, but when I call them a voice at Airtel says (the machine response) "The telephone number does not exist". Well! The response of a super intelligent Airtel official would be "Prefix a zero". I checked, double checked and triple checked, with and without fixing a zero and the same response is obtained. Naturally enough the problem is with UP East because the message is in Hindi and English. TN airtel gives the error message in Tamil and English.

(c) One can never get through the complaint registration system of Airtel UP. Perharps there is nobody sitting at the portal. Everybody is too busy goofing up the public's money and giving service unworthy of value.

So please, our super intelligent horsey mouths of Airtel, maybe you could tighten up the losers sitting in cosy ACs and doing nothing at the UP Airtel office.

Regards

Suddhasheel

I am from Perungudi area, Chennai.

Trusting Airtel, I took 2 mobile connections and Broadband connection from Airtel. I have never been an Airtel fan, but heard good about them and thought I will try it out. Turned out to be one of the worst decisions in my life.

Let us start with Broadband problems. Though the salesman said connection will be given in 2 days, after numerous calls and literally begging for the connection they did the mercy on the 10th day. They seem to have some kind of SLA that binds them to give connection within 10 days. Since "they" had to give the connection on that day, they didn't bother to use the available internal wiring to provide the connection. I agreed for external wiring after they promised me that they will do the internal wiring next day. Those people never turned up after that.
The wiring is of very low standard, and they pulled the cable from 2 blocks away on top of the terrace along with all the electrical and cable TV cables, taking it into my house through a window. I got the connection in June 2009. Today is 10-April-2010.
From the very next week onwards, I am facing frequent disconnections. The internet will drop off every now and then, without any noticeable pattern. The modem link will go down and come back again. After many complaints and many many "technicians" visits, they decided to change the modem. After this it was OK for about a week and the problem started again. Again started calling them, shouting, begging, falling on their feet to spare me the pain.. no result till now. They will take the complaint and agree to "update" us. Apparently, the call center people can only take complaints and update it. Someone else actually works on the complaint. When I want to talk to the Manager, he is busy on other calls. May be all the customers are having "Frequent disconnection" problem :-p
In between one day when the connection seemed somewhat stable, I decided to download a couple of files each around 1 GB. Activated Speed on Demand and started downloading. After about 3-4 hours on 2mbps, the connection was lost and the download was broken. This was a website that detected download manager softwares and blocked them. So had to download directly using IE. I immediately called Airtel and told them the story, again to hear the same lines... we will take the complaint sirrrr... :-p... I asked them "What about the money I lost because of SOD?" .. no answer.. and the bill came including the SOD amount. Very prompt on that.

Coming to the Mobile, the worst problem is when some calls, or even when I call between my numbers, I get to hear that "The number does not exist" message. :)
Network is so congested that during the evening times you can forget making STD calls. When I am in a crowded place like Spencer plaza, I can never be contacted on my Airtel phone. "The number does not exist" message. Another problem is similar to the broadband, the connection shamelessly drops off.

Till today the problems are unresolved.. and I am still waiting like a fool hoping that some miracle will happen and a day will come when I will get value for the money I am paying to Airtel. The worst problem is that there is literally no escalation mechanism. I could only call the customer "care" number. And they are authorised only to take complaints...

Great "Customer Care" :) :)

My number is:[protected]
This is my complaint againt the airtel bharti the cellulare this company is nothing but full of cheat people this company has no regards of the customer and what all services the company is giving to the customer.
This are my complaints towards the company and the service provider :
1: my calls were being transfered or forward with out my concent to another no. this was an illegal offence of the compant for which i have decided to do a case againt the company in the consumer court.
even after complaing about it i got a call from the delhi corporate office and thak greek person did nothjing but just v r looking forward to solve your complaint and i have not yet received and solution to my complaint as yet.
2:This is my complaint againt the mobile office section of the airtel prepaid section i got my
MOactivated on 13 feb on the account of which i ws charged 98 Rs and then ws able to use the internet after receiving the msg that internet is active on your no. and them as soon as i used the service i was being harged the amount of 30p/50kb and this plan was not that i demanded of and because of which i lost 30 Rs from my account.the after a month as my net continued and i was using the same service it got the renewl msag on 12 of mar and to which i recharged my account on the same day and my balance was deducted the same on 13th mar to which till this date i am being given these fake assurence that sir your money would be refunded bla 2.the customer care service is also chargeble at the rate of 50p now so Mr bharti is just enjoyinmg the money of the consumer and not looking in the services that should be taking care of.
after so many complaints about the same for 15 days and burning my money like paper on the customer care service i came to solution to lauge a complaint in the tele communication department of india and to the brand abassader of the company about the cheating and fake behaviour of the company to the customers.

I have tried to make calls from my Airtel Pre-paid Mobile No [protected]. The outgoing as well as incoming calls automatically gets dropped after 10 seconds. I have cheked with other Airtel subscribers, they have confirmed to have been facing similar problems since[protected]. Due to this the conversation is interrupted and if we try to call again we keep on facing line dropping problems again and again. Each time we call the balance gets reduced even though the conversation has just initiated. I feel Airtel should refund fully the debited call charges forthwith, because either there is a Network failure at their end or else it is due to some ulterior motive to recover extra revenue from the prepaid customers.

I appeal you please take up the matter with Airtel Nodal Officers, Mumbai or the Appropriate Authority and resolve the problem at the earliest

I apply for landline connection cap no. 2355791. After 4 month my refund money come but there is some problem in payee name so i resubmit my check with application of complain no. 31022384 .
But i didnot get any responce after 15 days.
please solve my problem.


Vikas kumar
e.mail. [protected]@gmail.com
mob.[protected]

my new airtel no. is [protected]. till morning i am not receving msgs or no one recive my msgs.

Hi,

Please assist me with the complaint number for Airtel South Zone Head Office.

I am from Bangalore and I have a big problem with the Customer Care harassing us for non payment which actually is a billing error on the part of Airtel. The Error has been admitted by the customer care and their managers but still they continue to call us for Non-payment and have also disconnected our phone.

Kindly treat this as urgent and assist a reputed airtel customer.

Regards,

Sandeep Narayanan

the itemised bill for the telephone calls is not being revealed online besides repeated requests and notices.

My name is Roiden Serrao and my cell no is [protected]. On March 25, 2010 I recharged Rs.23 done towards night calling offer between 11 pm to 6 am in the morning. That is getting charged Rs.1 for 20 minutes of talk time. The recharge transaction ID -[protected] for Rs.23. I use to make a call on my wife's mobile number which is an Airtel number. However this plan did not work and I got charged more than what I was expected to get charged. I have not talked more than 17 to 18 minutes per call since I was using this plan in the past. I have also placed a complaint by phone twice or thrice but I have not got my refund back nor did the plan got updated on the my mobile. I don't understand how Airtel had charged me but has not given the service to me. I would like the night calling to be updated on my mobile and also the refund placed back on my card for which I was charged towards the calling which I have made more than two minutes after 11 pm till 6 Am. Please refund all the charges which I was charged in excess. My complaint number that I got from Airtel as on April 2, 2010 was [protected] / CBDPA[protected]. Please look into this complaint ASAP.

From
Roiden R. Serrao
[protected].

Hi,

I received a message me that I got an mms. To retrieve the message, I need to go to page http://125.21.241.88/mms and login with my user name and password. As soon as I enter these information, I get a message telling that my session has expired. What is the resolution for this ?

Vaibhav

Sir,
My name is SACHIN KUMAR and my mobile No.is [protected],since 2001 i am a regular customer of airtel,and formerly so many time i use mobile internet by airtel,
now, yesterday i activate internet with Rs 98 airtel gprs plan and that supose to give me 2 gb of internet downloading for one month But it is not TRUE Can you tell me why i have charged Rs.30 from my main a/c, when i just Start net surfing. I got 2 sms one after one, Which is "Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 15. MobileTV Watch IPL [url]http://10.2.34.47/OTA[/url],

Now I stop using that airtel gprs internet..

please tell me why this happen why i have charged Rs 30 from my main a/c??
And Whats the meaning of that Rs98 gprs plan
Can you Please help me?
thanx..

Sachin Kumar
mobile No. [protected]
GARWA ROAD,
JHARKHAND

sir,
I am student of PGDM 3rd trimester.I'm persuing PGDM from KNS WORLD MANAGEMENT COLLEGE Gurgaon,Farukhnagar.We have applied In Bharti Airtel companey for Summer Internship By online But nobody can reply me for summer internship.
Why people provide online service,if they are not able to do the this type of service, then why they waste time of student.
Please take care on My problem then solve it.
your consumer
sujeet kumar.
KNS WORLD MANAGEMENT COLLEGE GURGAON(HARYANA)
Mobile No :- [protected],[protected]

sir I connect n0 [protected] your computer says number is not valid but I connect no [protected] then no is connected .so fault in your software . pl correct your software. custmercare operater not registered my comlaint .my reference no is [protected] . my mobile no is [protected] . why is mistake in your software we suffix 0 before or not. In other operater like dolphin mtnl ,idea , bsnl .there is no mistake this type if you not corrected this type mistake otherwise we write to try .mc sharma

respected sir,
i am aspin using ur airtel prepaid connection for last three years with no:[protected]
this sim was damaged [now its on working condition not properly] i brought a duplicate sim from airtel office kollam[jerome nagar] they said me the sim was active after 4 hours [at the time 11 30 am] now the time is 6 30 pm the sim was not active,and the airtel exicutives insult me. so please do something fast as u possible
my no:[protected]
duplicate sim no:[protected]

In my family member there are 4 airtel connection becoz i was thinking airtel is best and no doubt it was gud but last 8-9 months i am fed up from the service of it. i can't do the easy recharge of 240/- or 340/- but the recharge of 60/- 90/- 120/- are done easily i don't no why. whenever i do easy recharge it is unsuccessfull and after calling customer care they say to recharge after 12 hour and when i reharge it is successfull wat is the problem. This means that whenever i have to recharge first i call to customer care then i recharge why should i do this. not from one dealer i tried it from many dealer. as i am working in Dish customer care i am in roaming from 15 to 20 days for my office work and i have to recharge every 10 to 15 days i am fed of this problem pls help me.
pls go through my problem.

my number is [protected].

SIR, mera MOBILE NO [protected] pichhle 2-3 years se main chala rahi thi. 3-4 month pahle mera 1 accident ho gaya tha jisme mera mobile kahi gir gaya & mujhe Hospital me admitt rahna pada. maine thik hote hi sim gumne ki FIR likhwakar new sim issue karwai thi. lekin wo chaloo hone ke 4-5 din pahle achanak mobile pe INVAILID SIM ka msg aane laga. maine c care se baat ki to unhone thik tareeke se Ans. nahi diya. mera Ticket no 29722684 tha. pls sir kaise bhi mujhe wo no. chaloo karna hi hai. aapke C Care se jab maine pucha to unhone bataya ki '' aapne apne mobile ko Last 3 month se Recharge nahi kiya, isliye sim band ho gayi." par yadi koi Hospital me Admitt ho to wo recharge kaise karwayega. dusri baat ki meri Sim LIFETIME ki hui hai. YADI RECHARGE NAHI KIYA GAYA TO COMPANY NE KOI SUCHNA KYO NAHI BHEJI KI AAPKI SIM HAMESHA KE LIYE BAND KAR DI JAYEGI YADI AAP RECHARGE NAHI KAROGE. Wo number mere liye bahut jyada importent hi. Meri Sim 8 dino me chaloo kare............