Airtel Complaints & Reviews

My name is Mrs. Babita Pathak and I am a subscriber of airtel internet data card connection. I have taken a connection from last March '10 for Rs. 999/ with unlimited surfing facilities. My connection No is [protected] . My complaint is 1. The bill haven't reached me till date i.e. 26th April when the last date of payment is 27th of each month. When asked I was told it has been delivered to my neighbour on 16th april. which is not so.None of my neighbours have recieved any bill for me. 2. The billing amount has exceeded then the mentioned amount at the time of connection. When enquired about it I was told that certain WAP services have been activated in my packages. Which to my knowledge have never subscribed to. I have requested to discontinue with WAP services immediately and I was told it will be stopped after 4 hrs. but I still see those messages coming to me. I would request the concerned authorities to please look into the matter and do the needful immediately so that my bill doesn't get effected next month. Also the bill should be deliverd to my given address from next month onwards.

I need the list of incoming calls to my mobile [protected] since Jun '09 till Mar '10. It is very serious matter and extremely important for me. I'm ready to pay fee for this.

regards
malik

Dear Sir,

I have given the cancellation form to airtel 2 months before and still they have not taken any action on the same .

CANCELLATION OF ADDITIONAL SIM CARD
SELF DECLARATION
08/03/2010

Sub: Request for Cancellation of Sim Card

Dear Sir,

With Reference to the above subject I would like to Disconnect my additional sim card with details below with immediate effect.
Kindly Block the sim card and give us the acceptance confirmation .If any dues payable will be paid to you as per the bill generated as on today.
Mobile No:[protected]
Sim Card No:[protected]
Name:Lokesh K
Billing address:No11/11,9th Cross,Lakshmi Nivas ,Venkatapura,Koramangala,Bangalore-34
Kindly request you to accept the same and do the needful at the earliest as am moving out of station by this week.
Thanks & Regards
Lokesh K

Please find the reminder mails as below sent to airtel .

Dear Sir,

Further to the below chains of mails as requested and told that I have been receiving the bills ,please ensure to react something instead of being blind and showing ignorance.

I have received the bill for the last month also and I will not make the payment for the same until its been solved by you.
























Lokesh K
Mechsol Technologies Pvt Ltd
#523, IV Phase, Peenya Industrial Area,
Bangalore- 560 058
Tele: - +[protected]
TeleFax: - +[protected]
Website:- www.mechsol.co.in
EmailL: - [protected]@mechsol.co.in
Mobile 1): - +91-[protected]--Rohith
Mobile 2): - +91-[protected]--Lokesh
Mobile 3): - +91-[protected]--Lokesh

From: lokesh [mailto:[protected]@mechsol.co.in]
Sent: Wednesday, March 24, 2010 5:04 PM
To: '[protected]@airtelindia.com'
Cc: '[protected]@tristarengineering.co.in'
Subject: RE: cancellation of additional sim card

Dear Sir,

Further to the below mail I have not received any reply from your office or any concerned personel and I will be not making any single paise payment if the bill is generated against this number.
Further if I get calls on this for payments I will be forced to send the notice agaist the same.

Kindly send us the acknowledgement for the receipt and cancellation of the same as I have paid all the dues and nothing is payable against this sim card .

Regards

Lokesh K
Mechsol Technologies Pvt Ltd
#523, IV Phase, Peenya Industrial Area,
Bangalore- 560 058
Tele: - +[protected]
TeleFax: - +[protected]
Website:- www.mechsol.co.in
EmailL: - [protected]@mechsol.co.in
Mobile 1): - +91-[protected]--Rohith
Mobile 2): - +91-[protected]--Lokesh
Mobile 3): - +91-[protected]--Lokesh

From: lokesh [mailto:[protected]@mechsol.co.in]
Sent: Tuesday, March 09, 2010 3:12 PM
To: '[protected]@airtelindia.com'
Cc: '[protected]@tristarengineering.co.in'
Subject: cancellation of additional sim card

Dear Sir,


I have attached the cancellation form for your immediate action.
Further to the above subject I request you to kindly send us the acknowledgement for the receipt and acceptance of the cancellation.

Regards

Lokesh K
Mechsol Technologies Pvt Ltd
#523, IV Phase, Peenya Industrial Area,
Bangalore- 560 058
Tele: - +[protected]
TeleFax: - +[protected]
Website:- www.mechsol.co.in
EmailL: - [protected]@mechsol.co.in
Mobile 1): - +91-[protected]--Rohith
Mobile 2): - +91-[protected]--Lokesh
Mobile 3): - +91-[protected]--Lokesh

I write this in disgust. I felt like an when I had walked into the Bangalore - Indranagar relationship center next to Adidas showroom.
My blackberry service was disconnected without prior notice while I was on roaming [April 17]. I did not call the customer care immediately as I had bitter experience on the incompetent and misleading advice and did not want to waste money while on these stupid suggestions while roaming.
When I got back to Bangalore I had sent the message for activation PNP 8520 to 121 assuming that there might have been a clogged network and might have got disconnected due to some failure. But to my surprise a message returned stating that there already a request in progress and I will have to wait. So I did for a day.
When nothing resolved I tried the blackberry helpline 7070. Where they told me these exact same words.. " You will have to make edge to capitals sir to get it working ". Now I know that edge has to be caps if the data service has to work, I had called her to find out why and she gives me back the same problem that I told her. I had to follow her useless steps of switching off my handset and removing the SIM and battery leave it for 3 mins and then putting all this back and restarting it. And for no reason I did this. It still dint work.
I tried calling another person and he says to me that my BB service is active and I need to call the GPRS helpline who will then deactivate my GPRS and send me a new GPRS setting and within 4 working hours my service will be up and running. So I did call the GPRS helpline only to know that another clown was waiting there to read some steps out from a book in his mother tongue influenced English accent. And all the options and steps he was telling was for a phone other than blackberry. So I had to shake him up from his sleep and remind him my entire tragic story emphasising the fact that I own a Blackberry handset. Then he immediately had one response for me. "Please call 7070", wow ! Now I felt like an dumb person who cant communicate, I had clearly told him that the airtel bb helpline had directed me to him. So now he puts me on to his supervisor, who again has no clue. Again a dead end.
My calls continue, I try all possible methods suggested by various incompetent AIRTEL service team. Finally I made it to the relationship center at Indranagar Bangalore on Friday April 23 2010.
There is this dedicated person for Blackbery customers, If anyone is from Bangalore and been to this center you will notice this person who wears a french Beard well groomed person. Well nothing much said, please beware of this person! He is the most cunning and zero trustworthy person whom I have ever come across.
I had patiently explained all my problem to him. He listened to me, made me comfortable, walked to one of the billing agent [Preeti], whispered something and told me that she would address my issue. I walked to her with all hopes. Hoping that she already knew my problems, I keep myself brief and told her that my BB service is deactive. She had a simple answer for me... " We have withdrawn the service for prepaid customers" that puzzled me cos I had spoken to atleast 20 customer service agents who never told me this. So I asked her who decided that and why was it not notified, for that she told me that she does not know and all that she knows it that the service has been withdrawn. I told her that I know another person who has a prepaid number and is not facing the issue, for that she said that for some numbers they have not withdrawn, now thats ridiculous. So I asked her why it has been withdrawn, she says there are technical issues. So I ask her to give me the data that justifies her comment, she immediately picks up the phone and dials some number and told me that she will put me with a person who can answer my question, now why do I have to do that. Anyways she did not dial a valid number that i could see, she pretended to talk to someone and just hung up by telling me that since my balance was not cut I should be happy cos there are customers whose balance was cut. Thats not a relevant answer.
I would not blame her completely, the bearded man had instructed her to say so, but thats not how you treat a customer.
I walked out and called the customer care again to find out whether they have any news of the withdrawal of the service from the prepaid customers. They did not know of any.
I am using this Airtel connection for the Past 2 years, faced hardships like this before, incompetent call center agents, bad service etc but never had to feel like an like this. This has made me rethink about the Service provider.
Well my calling continued and finally it stands at a state where one woman has taken my complaint and assured me that the issue will be resolved by April 27 2010. Which I dont believe.
Whether or not the BB service is back and running on my phone, I have decided to exhaust the balance in my phone by the end of this month. I will starting my relationship with a better service provider who will offer me the same service.

I have got a data card connection from airtel of Rs/ 999. But my bill for the month of April has come for Rs/ 1450/. when I tried finding out it was told to me that certain WAP services have been activated. Then I immediately requested to deactivate those services from my package. I hope those charges will be not be included in my next month bill. Thanking you for your support and help.

Babita Pahtak

I am having continuous problem with Set Top Box since last 6 months. The signal goes off suddenly and a red light beeps on the front side of Set Top Box. I have been making complaints each time this problem happens but the service engineer does not come. Also, I am told each time that there will a charge of Rs.100/= for each visit of engineer as the set top box is not covered under warranty now.
I have lost almost 10 days of viewing in last 6 months, which goes unaccounted but Airtel will charge me Rs.100 for a visit of engineer when there is a problem with the box. Why??? Why should a customer pay for an inferior Chinese make Set top box???

I made a complaint on toll free number 1215023, vide # 2525737 ( attended by Karan ) on Sunday morning (25th April 2010). I was told that engineer will come at 3pm. Later around 4pm I get a SMS on cell that the ‘Set Top Box’ problem has been resolved.

I fail to understand how and who has sent this SMS without the engineer coming and without the problem being resolved???
I filed a complaint again vide # 2529153 ( spoke Sandeep and then with Aadarsh) who said that the engineer will come at 9pm on 25th April 2010) but we waited till 10pm and no one came.
The whole Sunday I waited for the engineer to come and had to cancel 2 meeting, thereby resulting in financial loss for me. Who will pay for this?? The Set top box is still not working and as we all are working, no one will be at residence from 7am till 8pm.
Please let me know how this problem will be resolved?
Who will pay for the meetings I cancelled and waited the whole Sunday at home?
How will Airtel compensate for minimum 10 days of lost vewing of TV due to Set Top Box problem?

I feel there is a deliberate attempt to spoil the Set Top Box to either divert the connection illegally to some other viewer or to earn money by sending the engineer to visit.

Here is the mail i have put to the Airtel nodal office today...

Dear Mr. Rao

It is sad that I have had to write this but right now I am prepared to write to Mr. Sunil Mittal too...

Our woes started when we decided to buy an LCD and a DTH connection to watch the IPL matches. When we bought an LG LCD on April 11, 2010 from E-Zone Chembur, we were presented with an offer of a free Airtel DTH connection. As I am writing to you today, the connection has not been installed yet. Its been 15 days and we have missed 15 days of matches.

The situation is not only dissatisfying but has resulted in an irreparable damage. The situation has been brought about by the apathy of your personnel Ganesh ([protected]) and Balvinder ([protected]).

We have hence decided to forgo the free connection and the Rs 440 we paid to buy the activation coupon. As a customer and a shareholder in the company the transaction has left us dissatisfied and angry.

List of events:

LG LF 70 LCD bought from E-Zone Chembur
The offer voucher (free Airtel DTH) was not available with E-Zone till April 15, 2010. On April 15, 2010 we were asked to buy activation coupon worth Rs 440. The commitment given was that by April 17, 2010 the installation will be done.
On April 17, 2010 the E-Zone Manager was in discussion with Ganesh from Airtel DTH (his telephone number is [protected]) for installation but Ganesh stopped receiving calls.
On sunday also Ganesh didnt take any call. On Monday I was able to speak to him and he told me that information passed to him was wrong hence the activation didn’t happen over the weekend and hence the installation can be done now i.e., April 19, 2010
I told him that we are a working couple and hence cannot get installation done on a weekday. I asked him for a solution like a late evening installation. Which he categorically refused.
It was decided that the installation will be done on Saturday April 24, 2010
The whole weak I kept calling him to confirm time but he kept telling me that he will call back and inform which he never did.
On April 21, 2010 I was to come back home early by 1630hrs and I called him if he could send engineers for installation but he again refused.
On Saturday April 24, 2010, Ganesh neither took any call nor replied to any SMS of mine. We then contacted Balvinder (telephone number [protected]) who said that our installation has been delayed because billing through E-Zone is central and hence it takes many days for the local office (Mumbai) to receive the details. So the installation will be done by Monday April 26, 2010
I again told him that we are a working couple and cannot get the installation done on a weekday so requested him for an installation on April 24… He said that on April 24 it is not possible but he will make sure it happens by April 25 (Sunday)
On Sunday he also stopped taking calls and sent an SMS that the request has been forwarded to the relevant department.

Although I am writing this - I am sure there will be no reply from Airtel to this complaint…

Cheers!
Ajay Aurora

Disable Airtel Cricket Alerts

Airtel Pre-paid Mobile Number: [protected]

There was AL Cricket number in the mobile I bought. Once, I just tried what this is, it just started pouring SMS update of cricket status with money deducted for each SMS.

I used the method STOP to 121 followed by 1 as response to 1210 and this is only service active. Response message says that there are no service active on your airtel number. But I continue to receive the cricket nuisance SMS and the money keep getting deducted. Looks like the software that controls this is BUGGY. Please see and disable immediately.

Tx. Ignesius

I am getting a problem from last 2 days actually my sim card registration hasbeen finished on 23/04/2010. Before getting my sim card expired customer care staff had not given me any sms of validity recharge my no.is [protected] & i want to convert it on a life time prepaid card so which recharge i want to do on my mobile?

From: chopra.[protected]@rediffmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in;nodalofficer.[protected]@airtel.in;nodaloffic...⇄
Sent: 13/04/2010 22:41:40
Subject: Feedback [protected]

Hi

I have mobile number [protected] of your company in my wife's name. On 3 march
2010 i went to your office at Bhadhaur House Market in Ludhiana along with my
wife to disconnect the number as we donot require it any more.

Your officer Ms Simmi suggested that we get nubmer converted to prepaid which
we accepted as incoming will be free on it till 2015 as Airtel has license for
it. She took ID proofs ,photogarphs and form from us to change the post paid
connection to pre-paid.

She took Rs.550/- from me as amount due on phone to stop post paid connection
and Rs.244/- as advance for prepaid recharge. She told me to come on Monday for
recharge.I also gave her my nuber for contact which she filled on form.

On tuesday(6 march 2010) i went to your office and she told me it is not
converted into prepaid and to come back in two days.

On 10/04/2010 i went to your office for same. Ms. Simmi told me i had deposit
Rs.50/- for sim and 200/- for security and activtion.
When i asked her what are charges for she said it is process.
I told her since i was not told about before i am not interested in same so she
should return money i had given as advance and documents i had given for
processing.She refused to do so saying it is company policy as money was used
by Airtel.When i told her that she had taken Rs244/- as advance for recharge
not as processing fee, she replied she never said so.
I am attaching the slip she gave me on which she has clearly written adv for
[protected].

On requesting for email id for filling complaint she asked me call helpline .
She refused to give e-mail id. Mr. Sunil Arora his collegue asked me in abusive
langauge to sit near door and call helpline. When i told him i will talk to Mr.
Gaurav (Branch manager )
and Mr. Bhalla(area supervisor for agencies ) of his vulgar language.
He said Mr. Gaurav is not in office and Mr. Bhalla is a dog who lives on there
throwways.

While i was talking on my cell phone Ms. Simmi came to me with a handset and
asked me to call from it, which i refused as i was trying 121 from cell.She
again asked me not to file written complain. On which i told her i think she
had used money i gave as advance herself and now is trying to fool me for
paying once again.

With in 5 minutes Mr. Lekhi(owner of showroom) came and started slapping me and
he asked two of his emloyees to hit me as i shouldnot file complaint against
them.

Then they called police and tried to frame me for using abusive langauge with
Ms. Simmi and breaking phone at her desk.

Police didnot file complain as they were informed by shopkeepers of the area
that though Ms. Simmi is maried but she has close relations with Mr. Shiv that
is why he physically assualted me though he was not even in office. Also she
has habbit of behaving badly as she is a charaterless person and is close to
Mr. Lekhi.They are creating derogatory environment in neighbourhood by there
acts.

When police asked her what i have said to her she replied ask her collegues as
she is not aware of anything.She is just afraid that her husband will be aware
of her job now.
Police made her appolozise to me later on.

Also it was found by Police that i have never made any calls from your
helpline. Mr. Sunil Arora removed the antena from top and said it was broken by
me to frame me.
Mr. Lekhi told police that i broke phone at Ms simmi's desk but Simmi told
police i had taken phone outside office and broke its anteena on road.

Later on Mr. Lehki gave me number of Ms Simi ([protected]) and said i can call
her for any service free of charge if i compromise in front of Police..

Is this how you train how to handle customers and enhance relations by
physically abusing them to stop from complaining and then offer number of our
female employees for services????

This sort of behavour is not expected by representatives of company of your
repute.

Request you to look into matter and i donot want number converted to prepaid
and since i have made full payment on 3/march/2010 i donot want to continue
with it .Pls refund advance payment for recharge that has been taken form me
along with documents.



Regards
Aditya Chopra










- airtel_bill.tif

Air Tel Pre Paid Distributer ( [protected] ,[protected], [protected] )
has given me Two Flexi Sim (One Air tel Mob. No [protected] Sim No[protected] & other BSNL -Mob .No [protected] Sim No [protected][protected] .From Last 45 days he has closed My both the Flexies and my amount is also Blocked in Air Tel 3000 + . I am in a lose Per day Income and amount which is blocked after calling many times Distributer is not trying to open my flexi and answering next day , next day[protected]
till the date .

KOMAL TELECOM
Matador Stand Sultanpur , Haridwar.
[protected],

I am using Mobile Office service since last 6months, I started problem with mobile office service since last 2months, I m experiencing 1kb/sec downloading speed and surfing speed 4-5 kb/sec. when i had been complain to airtel customer care he said there might be prob. with my pc, I have formatted my whole pc and installed only required software although i m facing same prob. they said due to exceed users I am experiencing slow speed.What I have to do if its users have been exceeded! is it my prob.?

My no. is [protected]
My name: A.K. Patel

I had made payment of Rs 699 for new connection on 16th April and I am yet to receive connection. Every time I call airtel, they make false promises to me that I will get the connection within an hour.

I have been talking to Santosh [protected] and kamlesh [protected], prem patnaik ([protected]) regional zonal manager, Vishnu ([protected]) and Naresh: [protected]
from airtel, but no one is meeting their commitment.

i am a consumer of airtel from last 4-5 years having mobile no [protected]. From last 1 year i am facing the problem of call drop at my residence i.e Yamuna Colony, Dehradun. I have told this complaint through thier customer care no. so many times. but they did not resolved the problem. Then I have ragistered a complaints on 22 oct 2009 on their email. They have asked my details and i have submit the detail through email. But till date the complaint is pending, the company not showing the interest to resolved the problem. A lot of problem is facing by many consumer in this area due to non availability of continuous signal of airtel in this area.

you are hurmbly requested to direct the company to resolved this problem

Dear Sir,
I am Shoaib and my no is [protected], I m receiving lots of falls calls from those numbers I can't reply .when I m trying to reply. Every time message comes "You have dialed a wrong no". The numbers are...
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],[protected], [protected], [protected], [protected], [protected], [protected], [protected]

Sir I want to know that these numbers are which state.

thanks & regards

Shoaib

Dear Sir/Madam,

I am Mr.Siddaram Ramachandra Kalliguddi, Working as a Computer Teaching Faculty in Raibag National Institute of Computer Technology, I had lost my Micromax 250 Mobile Phone, dated on Friday, 23/April/2010. I had two SIM Card in that One is AirTel - [protected], and the other one is Idea - [protected]. And now I had kept my all important contact in that mobile and SIM Card itself. Now I need my contact back. So please I am kindly requesting you to get back my contacts.

I hope you will do the best for me.

Thanking you

Sincerely Yours
S.R. Kalliguddi

Hi Friends! if in case anyone of you are AIRTEL customer's and are planning to shift then do think 100 times before doing that as i had moved about 30 ft away from where i was residing and now they say that you need to pay 1299 Plan or else we will not be able to shift the plan.
They say that the service will be provided from a Vendor. I said that i was already getting the service from them also initially as well. they said that it is the vendor who is suppose to give you service and you need to pay for the same. I said that i am not looking for a new plan i am only trying to shift whatever was mine and there should be no hassels for the same. Airtel says that either pay 1299 or else disconnect the line. when i asked to speak to the manager they said will do that and yesterday(22nd Apr 2010) i got a call from the Retention team and asking me why i need to disconnect the line? I explained the scenario to them and also informed them that i am shocked to hear what i am hearing right now. as i had not made any request to disconnect the line.......
I was again informed that either disconnect or accept this plan of 1299 RS currently i am paying a rental of 649/-. I had written an email to Mr. Mittal on[protected] but no response......again on[protected] and then the response was not received too

E-Mail on the[protected]

Hi Sir,
Strange to see such a carelessness nature from the CEO of the company. You are certainly leading by an example Sir. I had mailed you on the 13th April and till date not even a single call has been made to me not even from Kaniska who was suppose to arrange a conference call. Your staff is absolutely following your step and amazingly well too. Nevertheless I am waiting for another 2-3 days post which I will take my step and then please do not blame me if this email is found all over the web and then to www.core.nic.in and then directly with Ministry of Consumer Affairs. I really do not want to but the negligent attitude of the company is compelling me to do so.
Thanks & Regards,
Ex-follower of Airtel but not anymore………


E-Mail on the[protected]

"Mr. Mittal,
I wish the platform was different then what I have mentioned below but I am sorry it is not. I have a complaint for which I need resolution and I have mentioned it below in detail description:
Airtel Landline:[protected]
Issue: Shifting of the connection
I shifted from old location to new one and I made a request to shift the landline connection which also has a broadband connection on the same on the 05Th April 2010.
5th April 2010 – I was informed by the representative that the same would cost me INR 300/- and also the same will be done in 3 days. I said ok I am ok with that and please get the same done.
8th April 2010 – No Communication
9th April 2010 – No Communication. I called up to enquire about the same as I had asked my wife to stay back at home and not to go out keeping in mind that the team will come to get the same connected at my place. She was not able to leave the premises in the expectation of the same being done.
10Th April 2010 – No Communication
11th April 2010 – No Communication
12Th April 2010 – No Communication
13Th April 2010 – Kanishka called up from [protected] at 2:15 pm and informed that the connection would be shifted but that would be by the Vendor but I need to accept a different plan which is INR 1299/- to which I replied back saying that first of all I am not looking for a new plan I am only shifting in which I was informed that the charge for shifting is only INR 300/- nothing else. Kanishka told me “Sir, I have checked with the vendor and he is saying that and this can be only done that way no other way. Please let me know if I can disconnect from the current place or you will take this charge”
I informed that this is not right as I am not asking for a new connection I am only shifting that too 30 feet away from where the connection is currently. And as I am interacting with Airtel to pay my Bills, request and complaints I am not concerned about the Vendor Airtel should do the needful to negotiate the same. She said that I will speak to them once and then get back to you.
Kanishka again called from the same number at 3:45 pm and informed me that “Sir, I have talked to them and you have to pay 1299/- to get the connection or else connection is not possible” When I refused she said that I will conference the call from other line with the Vendor then you can talk to them directly”. I said ok but no call was received. At 4:03 pm she called me from the same line and then informed me that the vendor is not reachable will try and get the call conference once successful I said ok as nothing could have been done in this scenario.
Now there are few things I would like to point out:
1) SLA for shifting the connection is 3 days then mine has not happened in 8 Days.
2) If there was a delay in shifting who is suppose to inform the customer as you may be able to understand that my Wife was there at home waiting for someone to drop by and get the shifting done.
3) If I am shifting and I am being forced to pay an amount which is almost double the amount that I am paying that is INR 649/- who will look into that?
I am really sorry but this is causing me a lot of inconvenience mentally as well as professionally as I had taken up the connection in order to work from Home when I am not in office which has completely failed for days. Please provide me a resolution to this issue as in case of failure I will be forced to take it up through consumer forum and Ministry of Consumer Affairs or also I may end up blogging about my experience with AIRTEL. Even though I have gone through enough hassles with AIRTEL it is one of my favorite brands but it may not be any further.
I am looking for a positive response from your end.

There are alot of such experience which i have with me in email which i have gone through with AIRTEL if need be i shall upload all of them one by one.

Dear sir/mam
I subscribed for airtel broad band connection on 19/03/2010 , The application form no is SEF No. CH 994416. I paid an amount of 500/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 2weeks .so I spoke to customer care they told problem will be solved with in 2days, and I also contacted the person who came and collected cheque. His name his kalai Mbl no +[protected]. He asked me to contact Mr. Ravi his no is [protected]. I contacted him for more than 50 times. When ever I call he will tell he is on the way to give connection for so many days, but he never turned up. Some times even he will call me at 9pm and tell wait for him, but he won’t come. Then one day 2guys came to my house for giving connection. But the told there is some problem with hub. Next day they came and tried to give connection same excuse they told and left. That day I asked them to give a written statement stating that connection will be given tomorrow. They also wrote and signed it on because of Airtel. Next day they came and failed to give connection. Then I was totally broken because they use to come at late nights @10oclock to my house and it was totally irritating. Next day mr. ravi called me and told he is coming to my house to give connection @9oclock. But he didn’t turn up. So I called customer care and asked them when they will give connection. But they told me to cancel the application. So I cancelled my application and they told the payment will be refunded sent back to my address. The ref no for cancellation is 30951142 and customer care executive name is RAJA Emp ID is 2107351. As on today23/04/09 I didn’t got my refund back. I don’t know what to do. I spoke to customer care but there is no proper reply.
Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.
by Jaideep davis
Mbl: [protected]

From: Aho Bilam [mailto:[protected]@careeroneindia.com]
Sent: Thursday, March 11, 2010 7:53 PM
To: 'Care TamilNadu'; 'cfm.[protected]@airtel.in'
Cc: 'baskar.[protected]@airtel.in'; 'jacop.[protected]@airtel.in'; '[protected]@careeroneindia.com'
Subject: (a/c #[protected] Please close the account and give me full refund tomorrow morning.

Hi all:

In spite of all your attempts to support what you have sold, nothing has worked out and we have not got basic voice capability through our lease line.

It has been a big disappointment and we have spent 3 full days and lost over Rs One Crore of business. Our customers have also lost lot of business opportunities with this.

Please admit that your technical trouble shooting staff has been unable to successfully implement and trouble shoot the system. To a person, all senior staff have failed in providing us the solution.

We are a small company and cannot afford down time like this.. We are moving to another service provider today evening.

If we don’t hear from you, about 100% refund of both 1st month fee and installation fee ( it is Airtel’s failure due to technical reasons and not our cancellation due to business reasons), we will be constrained to take drastic measures.

We need 100% refund of all payments made to us. Please ask the concerned person to come and give the payments tomorrow morning.

Aho Bilam
Director and Business Head
CareerOne Solutions IPL
771, 3rd Floor, 80 feet Road, Koramangala 4th Block, Bangalore 560034 Ph:[protected]
20 Gopala Krishna Road, T Nagar Chennai 600017 Ph:[protected]
www.careeroneindia.com
Cell: 91-[protected](BLR)

dear sir,

i had been receiving the following message from airtel(message portal number: 54321) in my airtel life time prepaid number [protected], once in every month:

thanks for downloading FLAK 88 from Airtel. you have been charged rs. 10

but for your kind information , i didnt enjoy any additional services of airtel or download any bogus content of airtel live service.
when complained using 121 or [protected] the foolish customer care executive replied that " we have no record whether you have downloaded anything or not." but they did not refund the sum to my account. the fraudulent airtel keep continue this service for last 4 months.
therefore, i request the consumer complaint authority so that they take proper action against these frauds.
thanks
rozeara khatun