Airtel Complaints & Reviews

Dear Sir/madam

I am mehul patel from vadodara,Gujarat. My complain against AIRTEL DTH services that i am using since last july-09.
i have facing a critical viewing problem since last two months. At last 21st april-10, I did complain to customer care. But my problem still not resolve even
they sent an engineer to my home. Meanwhile i called many times to customer care and even also mail them. Every time they reply and told me to
solve problem within few hours. But then after no body would come to solve problem.
My DTH unit is still under warranty of one year and they deduct daily charges from my account. I think they are not intend to solve the problem in
Warranty period and pass the time.
Today morning i also called customer care and tell him to take my unit and viewing card back and give me another set or give my money back,
but then after they just sent sms. My problem is still as it is.

After paying that much i am not happy. They are cheating people by giving ads. I want my money back soon.

Here i give some details of my id and complain no.

My id to airtel [protected]
Booked as mayur patel -[protected]
Customer care no. [protected]

Ist complaing on 21 april with no. 2412118
2nd complain on 15 may with no. 2698398- i talked to mrs. Jasmine today.
Technician come to my home Mr. Jayesh -[protected].

I got sms today on 5.33pm that “dear customer, your services request reference no is 2698398 for VC issues has been resolved.”
But still i continuously found problem.

So give me reply how can i take legal step against airtel DTH services. Please Give me reply soon.
I really need your help. Or give me local office address or your legal adviser contact no.

REGARDS

MEHUL(MAYUR) PATEL
[protected]
[protected]@yahoo.co.in

Dear Sir, Date:-15.05.2010


RE: CUTOMER ID : [protected]



I have used DTH Airtel. Four Top up activated on id already. My Id No.[protected] & My Name is Mr. jagdish kumar singh. But Three Topup ( KIDS PLUS , COLOR & ENGLISH PLUS ) are not appear on the Channel This Channel are Show ERROR CODE -4.While its 4 channel are already activated on my DTH ID.
I am also complained to your Costumer Executives Last 10 days daily but not response on my channels.

Please Refresh my all Topups (KIDS PLUS , COLOR & ENGLISH PLUS).



From,

Jagdish Kumar Singh
Id. No. [protected]

Ph. No. [protected]
Email- [protected]@in.com

REMINDER / MEMORANDUM
Saturday, May 15, 2010 (Hopeless Service & Commitments)
Thursday, May 13, 2010 (3rd Memorandum)
Tuesday, May 11, 2010 (2nd reminder)
Monday, May 10, 2010 (1st Complaint)


To,
Airtel Digital DTH

Reference: Customer ID # [protected].
Subject: Set Top Box not functioning.

In continuation to the below emails, yesterday we called your customer care centre in Panaji “Anuj Agency” with complaint No. 2674504, they replied that they are supposed to get New Set Top Boxes by today evening, so they will send the replacement by next day.
Today we got a call from “Anuj Agency” that no technician is with them, with request to bring the Set Top Box to Panaji, at that time I was in my Panaji Office, I went back to my Home 14 kms from here, brought the Set Top box.
One technician came to my office with old Set Top Box, which couldn’t be swapped by your controlling office. The technician giving bad remarks to the customer care manager had taken back the Set Top box which he brought for replacement.

Dear Sir,
With reference to above captioned subject, we need to bring in your kind notice that from last 4 days the Set Top box RED colour LED is not glowing and nothing is appearing on TV screen.
The unit is registered on my son name Mr. Gaurav Gupta and his mobile No. [protected] the registered email ID # [protected]@gmail.com.
Continuously we are complaining the issue to your company, but seems that your company is not taking it seriously, and not interested is solving the problems faced by your valued customer’s after selling the product.
Who will compensate our losses of per day charges for a week time and the loneliness & harassment my family suffered?
If the problem is not solved within 24 hours of this email, then we may move the case to consumer forum and ministry of telecast & broadcasting for which your company will remain solely responsible for any serious action taken by the departments.
The negative attitude towards after sales service and supports reflects very poor services rendered by your company, which is great irritation to the customers, those who are using your products and services. Try to improve your after sales services, thus satisfying the customers.
Kindly look into the matter and resolve it as earlier as possible and oblige.
The unit is installed at below given location:
Mr. Gaurav Gupta
C/o Dilip Goverdhan Ram Gupta
G-3, B-13, Mirloc Woods, Opposite Corlim Bharat Petrol Pump,
Corlim, Tiswadi, North Goa, Goa
Mobile: [protected]
Email: zenith.[protected]@gmail.com

I am having a airetel connection from last 6 yrs. as a postpaid customer but from last 8 months i am having a problem of billing with airtel and after making a complaint at customer care the problem will be solved and assurance been given to me that nothing worng will be charged in future. But the adjustment allowed to me for the bill shall again showed as unpaid amount in next bill the same thing is being happened in feb.march and april bill of 2010 but now the customer care people are not even listing properly are the airetel services of that kind, the customer has got an ample time free to call you peoples and make a request like a begger for undue unjustifed charges. reply the same my no. is [protected]

This is a complaint against one of the franchises of Airtel Digital Tv - Vriti Infocomm - who are responsible to sell the kits and install Airtel Digital TV.

I ahd booked Airtel Digitav Tv Kit online. After that I got a call from a Sales executive - Mr. Sharad Dixit from Vriti Infocomm. He had called me on 24th april assuring me that if I made the payment online for the Airtel Digital TV immediately, the installation will be done by 6pm on the same day. He confirmed that once the payment is made he will himself get it done and the situation will not arise that he will stop picking my calls.Once the payment was made I called him at least 50 times but Mr. Sharad did not pick up my call.

Later on the installation was done on 27th April and the commitment given by me was not fulfilled. Also none of the executives were ready to give me the cell no of any of the senior so that I could put in a complaint. I called Mr. Taufiq (manager), the cell was picked up by Mr. Sachin and as soon as I told him that I want to speak to Mr. Taufiq, he disconnected my call.

I also visited Vriti. I met Customer Head ans Sales Manager. They apologized but did not let me meet the executive. They said that he is not available.They gave a small kit of a T shirt and cd pack as a token of sorry. I specifically asked them to ask the executive to give a call and apologize for the rude behaviour but have not got a call still. I have also mailed the CEO of the company, but he has also overlooked the matter.
I think Airtel should look into the matter as the franchises are making fool of the customers and the reputation of Airtel Company is being hit.

I have purchased two postpaid sim cards from airtel sales executive in the name of Hardik Narendra Trivedi & Narendra Balubhai Trivedi and the numbers are [protected] & [protected] respectively

The airtel executive who sold the fake scheme & gave wrong committments is Mr Dattatray from Peninsula Chambers & his contact number is [protected]

I have discussed the nature of compliant with airtel helpline & retention center & also visited the Airtel Malad Gallary but by query is still not solved & i am wasting my time due to the same reason

My complaint number is 32268913 & 32268925 respectively given by airtel customer care

I have not utilized single minute of both the numbers and the airtel expect i should pay the bill

Kindly look into the matter

Regards
Hardik

I am having airtel postpaid cell phone connection bearing no. [protected] under CUG 249 plan where i used to get 600 min free talk time. recently i have received regular calls from airtel agencies stating that a new scheme with additional 400 min. free talk time i.e. free talk time for the first 1000 min for same 249 rental. for this scheme i was asked to take new connection as the existing scheme cannot be changed. accordingly i have converted my earlier no i.e. [protected] to pre-paid and obtained new connection with the no. [protected]. after getting new connection i was informed that the free 1000 min would start only after first 500 mins which are chargeable. this new scheme is not at all useful to me. i have taken this connection on the wrong information provided by the service provider.

hence i request that my earlier no. i.e., [protected] may be reverted back to my earlier plan, while cancelling the new connection which i have taken on the wrong information given by the service provider.

Dear Sir,

I submitted an application with airtel for changing the ownership of the mobile no from my name to my name on 26 April 2010. At the time of submitting the application the person at the airtel office in Indiranagar had informed me that while the ownership is changed everything else on that no will remain same including bill plan, std & isd services, credit limit etc. 2 days after the ownership was changed I got a SMS from airtel stating ISD had been disabled and when I called there customer care I also got to know that the bill plan had also been changed without my consent or without any request from my side. I logged a complaint with them, after which they have re-activated the ISD service but they are refusing to reverse the bill plan to the old plan saying it was an old bill plan and has been withdrawn. They are now ready to cancel this connection which I have been using for more than 5 years, but they refuse to change the bill plan.

The airtel mobile no is [protected]. Please help me in this regard.

Regards,
Vishal

Dear sir,
my name is prasad and i'm presently working in a central Govt. organisation in tirunelveli district.i've been using airtel no.[protected] for the past two months. I've got a query with airtel regarding balance issue. i've tried to contact airtel customer care on 121 for three times, after IVR transfered the call to customer care executive, i've got a responce that PLEASE CHECK THE NUMBER YOU'VE DIALED. Yhen i've called on 198(airtel complaints number) there also i've got the same responce..next call onwards IVR started responding me to send a message called AIRTEL to 121. I've sent that message too. Nobody had responded. At last I've called the customer care from my friend's mobile. the call was finally connected to Customer care..after a min of discussion she put me on hold, and then she disconnected the call( even i've warned her that i'm going to lodge a complaint in consumer court if she disconnects the call)...there was no chance of less coverage area as it was showing three bars in my mobile.
Again i've connected the call to customercare on 198 from my friend's mobile, i've got in contact with the customer care..i've told him the entire story..after a couple of mins he also disconnected the call..

Bieng a user What i can do is, i can bring the complaint to the consumer court. please send me the action to my mail address ([protected]@yahoo.com)

please take necessary disciplinary action on the above mentioned company.

thanking you,



(********)
B prasad.

recently lost my mobile and so i bought a new Sim card from one of your Airtel offices by paying 25 rupees.

While i am writing this e mail it has already been 4 days and my SIM card has still not been activated. I have already received all kind of possible excuses from the customer service department and i still haven't got a solution. (Not even something that sounds close to a solution) and to mention that this has been one of the sickest customer service experiences i have ever had.

Solutions given by your customer service department,

1) System updation - a susal answer given by the agents if they dont have a solution to the problem.
2) Buy a new sim - solution given by a so called supervisor.
3) Activation pending and require 24 hours to get it activated - repetitive answer given by CSR's at the end of every call and it has already been more than 90 hours.... ( by this time my card could have been activated more than 3 times....)
4) Card has been activated - while the card has still not been activated.
5) Card shows pending activation - i got this reply after i have received the previous answer at no:4....

I have also worked as a CSR but i have never come across such lethargic, horrible, irresponsible, unsupportive


For god's sake if a human is going to read this email please help me get my SIM card activated as i do not have any other option and that is the advantage you people will take from a helpless customer like me!

My prepaid number was barred without any intimation. I called up 121/198, no help. I was asked to go to Airtel office and resubmit the documents. Why, no answer. I submitted my docs in Divyashree Chambers, Banerghatta Road Office. Even after a week, no update, outgoing still barred. I went to Koramangala office. The lady at prepaid counter tried helping and called up Banerghatta office, but they were clueless. I submitted my documents for the third time at Koramangala office and filled up the form again. I was given another sim stating that the old one will be barred in a day completely and new one will get activated along with my balance transfer, with same number. After 4 days, old sim is barred, new one not activated. I get a call from same lady stating that the old number can not be fixed and I will be given a new number if I visit them again. So after 4 calls to Airtel and 3 visits to their offices including 3 times documents submission; I am left without my number which is with everyone in my family and friends circle, including all official records.
All this hassle without any fault of mine. Highly unprofessional behaviour by Airtel. Never thought of this in my distant dreams.
I am going to disconnect my Airtel broadband and shift to some other provider who has some ethics left.

Manish
[protected]@gmail.com

I had taken Airtel broadband connection (Phone: [protected]) in the month of Feb (18th Feb). As per the 749 tariff plan 8GB was free for the month. I have used the net connection only for surfing. And as per my usage the data download was not more than 3-4 GB. I have used net for 1-2 hrs daily and only for surfing.But in the bill it was shown as 14.4GB was used in 14 days and billed amount is 5500 (After all the discounts). To check how the data download was calculated i logged in to Gmail and logged out and then checked the download amount which was shown as 1MB. In normal cases the data download should be in few Kb. I have logged a complaint and asked for explanation of this excess amount of data downloading shown in the bill. The complaint was closed without any explanation and my satisfaction.Twice I tried to log another complaint but customer care was not at all supportive and neither did they logged my complaint and nor did they gave me any explanation for this overly charged bill. For two weeks (march 2nd and 3rd week) i called airtel customer care but all my efforts went in vein. The bill amount is extremely more and i don't agree with the bill amount. I don't know whom to complaint. I want to complain against the customer care who did not take my complaints seriously.
I want Airtel people to revise the data download amount which is shown too much (1 GB per day: Lots of data should be downloaded to make 1GB, example Downloading a big movie which can not be replaced by net surfing).
Had i been interested in downloading that much data i would have gone for unlimited plan.

Airtel has disappointed me. Seems like Airtel people are making money from the users of limited GB plan by charging whatever they want.

Hello all,

I am using Airtel Broadband services for quite a while. Have been paying 1000 Bucks everymonth.

I have given 20 complaints believe it or not.. in past three months and its about the same issue.. A guys comes to my home sir everything is fine it'll be perrfect here after..

Spoke with mangers, they keep on saying "We understand your problem, we'll rectify it". They changed wires aftr 20th complaint and the funny part its still the same problm..

I have no idea whom to contact and whom to speak with about the issue. I been paying money for the service which I am not using properly and if i ask about it they go like "This time we'll rectify.. and if i insist then" Senior manager from chennai "Guna Sekar" gave a comment most of the airtel customers wil face the same problm so we cant take action against your bill.

WTF??

No idea.. I don't recommend airtel cuz it sucks to the core and employees act as if they are paying to us/providing free service.. Damn

Get a life and try to improve your service.. Provide service atleast for what we are paying.

Thanks

Vishnu
[protected]@yahoo.com

Dear Sir,

I was using SIM ([protected]) since 4 years and was paying all charge whatever is necessary to avail the Mobile service. Even the Complainant recharged this Prepaid SIM with Life-time recharge card(Rs. 999) as I am really impressed as well as robustly in favor of the Airtel Company. Than after I moved to Rourkela(Orissa) for livelihood and I purchased a new sim for Rourkela but I was using Balurghat’s(West Bengal) Airtel connection (SIM). I have charged many times from the amount of roaming on the SIM which can be checked from respondent’s record.


Than after I moved to Balurghat(West Bengal) and I entered the SIM on mobile for its use, the SIM was out of order. I made request to “Customer Care” of the Airtel, thereafter the complainant came to know that that SIM has been expired and blocked by the Company. I again made request to “Customer Care” to activate that SIM again as that has Life Time Validity but they refused to do so.

So I want that Mobile Number again.


Regards
Arijit Mukherjee

Respected Sir/Madam,


I am Paramjeet Chonkria having mobile pre paid no. [protected] since 9 years is made out of service without any prior information on 21-April-2010.
I contact to costumer care they told me to give the ID Proof. I submit it on 22-April-2010 at evening at WG-596, Near Jyoti Chowk, Nakodar Road, Jalandhar. I contact Airtel coustmer
care 2 or 3 times, they told me to come another day or come after a week or 3 days etc.
And after 14 days on 6-May-2010 at Airtel Carecenter {WG-596, Near Jyoti Chowk, Nakodar Road, Jalandhar} your employe told me that your number is dead now. And it is not possible to use
that number again. That no. is used by my father and he is a doctor so they need this number urgently. I am still not believing that how can
Airtel -Bharti like company do like this to a parmanent customer.

I want to know that what is the fault of coustmer, why are your company doing this. Your employes at carecenter at {WG-596, Near Jyoti Chowk, Nakodar Road, Jalandhar}
are unable to give me any satisfactor answer.

Please help on this matter & take some strong action for not repeating again these types of sufferings to anyboy else.



Thanks & Regards

I purchased the world calling card fro Rs500/- from Chennai airport on the 9th May 2010 morning at around 2 AM. I travelled to Dubai and from there to USA (Pittsburgh via New York). I have been trying to make calls from the card but they say it is not active ???????

My card deetails are: Batch No/Tracking No[protected]
Card No - [protected]

I seek an explanation regarding the same and urge you to make activate the card ASAP. whats the point when we buy a card in International airport for a travel to international destination, so that we are in touch with our family and the card is not activated when we have paid the full amount before we get the card. this is absolute cheating. For travellers like me who travel for a short time internationally and are back to India, if this is the case then its a mere waste of buying the card. IT seems as if Airtel is cheating the customers to make profit?????
It might sound harsh but you are making fools of your customers or you are playing pranks to make profit in the communication sector.

Please reply and activate my card at the earliest

Dr Jammy Rajesh

Hi,

I took a Airtel Connection (number - [protected]) submitting all the necessary valid documents. But still after 6-7 days, my outgoing was barred on May 10, 2010. When asked for the reason, they say it is because of signature at wrong places. The connection was taken from the retailer Al-Bashun Traders (S No - 8-1-284/OU/283). Now I am being said to re-submit the documents to re-avail the services. And when I went to re-submit it at the Mehdipatnam Airtel Relationship Centre(Zion Communications), they say that they will be needing the stamp of the retailer and the distributor on the documents. Now it is not possible for me to locate the distributor and get the documents signed by him. Even the Customer Care Center is not co-operating for the same.

The account had a balance of Rs. 257, which they are unwilling to transfer to some other airtel number by my name. Also, as this is the only number I have been using, and as I have been uanble to make calls, I have lost almost Rs 20,000 in daily trades. Besides, my professional commitments also suffered a setback, as I was running to get things fixed to the best of my abilities.

Please consider this as my official complaint and help me to regain back atleast the financial losses I have incurred till now. Its close to 21,000 taking all the conveyance, account balance and the losses I incurred in my trade, leaving apart the harassments that I had to suffer physically and mentally.

Thanks and Regards,

Sanjay Chakraborty
[protected]

I did ask Airtel to disconnect my post paid connections as am moving out of India. Did tell the same when the customer care or Airtel representatives called me for confirmation of the disconnection request. And they told that my 2 numbers will be disconnected before 6th of April. These calls were voice recorded from Airtel side

After raising and confirming this request, did pay the total outstanding amount in one of the Airtel outlet in Madurai. Also confirmed with the Airtel representative in the outlet that there is no other payment required from my side. During this time the Airtel representative in the outlet, asked me to change to Airtel pre-paid from post-paid connection as disconnection will take time but pre-paid conversion will be done in 24 hrs

And as per the Airtel representative, the numbers were not converted to pre-paid in 24 hrs. And one of the number was deactivated and other was still active till 6th of April, 2010

After this, I received bills for both numbers

And let me tell about the billing for one of my Airtel numbers. The bill was generated for the period after disconnection or deactivation. And I did send so many emails to [protected]@Airtel.com regarding this. The replies were not to the point, all the replies followed a pattern,

".....understand your concerns.....there is a outstanding amount....please pay the bill.....require your co-opertaion..."

Can attach those emails & also can share the Airtel number as well if required

Have spent so much time and effort in sending so many emails but still no definite response from Airtel side. I wanted to bring to the forum so that can get due justice

Please help me to come out of this frustration which is there for months long

dear sir,

i have been continually harassed by airtel in my over 2 year old airtel lifetime prepaid connexion( mobile number [protected], owner sk roquibul alam, address bagnan, howrah). how ? here are by these ways:
1. when asked for better nop service( gateway : airtelwap.com),crooked airtel always insist on delivering airtel live settings( gateway: airtellive.com) or mobile office settings( gateway: airtel gprs.com). the first service is charged rs.104( no additional charges are applicable).the second service is , as aired, a preactivated service but one will only be charged if one uses the gateway and download a content . the third service is charged with rs.98 and additional charges are applied after exceeding 2gb surfing / downloading limits both for phone and pc. it will arise your surprise to know that these three services are active in my phone even after my ten-time request to turn them off( airtel live and mobile office services). i wistfully recharge rs.104 only to enjoy the nop service and avoid the extra charges.

2. airtel push its nop customer forcibly to click an advertise which is tagged with extra charges. such instances are my real time experience. last time when using nop in my W810i in the netfront inbuilt browser, i had been forcibly clicked an advertise and charged rs.99. when asked, airtel refused to refund the money but they couldnt show any transaction history.

3. my latest experience is somewhat absurd. i recharged with rs.104 within the expiry date of my nop service(on 30th april 2010 and my sister, 30th april 2010, my transaction id is [protected] ,time 6.39pm)but the service had been turned off in both of our sets till 07th May. nop service, as officially aired, takes maximum 48 hrs tobe activated in a set after recharge from deactivated state. in our case airtel took 7 days for lodging complaint here.

4. i couldnt call to any local number till 3 months after recharging with rs. 39( local calls will be 50 paise/min).

5. though i am subscribed with airtel do not disturb service( no A[protected]), i got advertises.

6. when conversating, the tower signal bar fluctuate so often and automatically ended the conversation. the phone status when aliening with other sim does not provide this result.

even when pressed *123# it shows my lifetime expiry date is 2014 and not 2025 as promised.

what more can i tell.
customer care authority plse take serious actions against these criminals.

I have 1p per second (local and std) active on my aritel prepaid connection. But I never bothered to look if I was being charged correctly, thinking that Airtel serves its customers very well.

But today i realized that this is not the case. They are charging more. I had called nearly 4-5 seconds (local call to one of my friend) , and I was charged nearly 19 paise. That means from the day I had opted for the 1p per second thing, I have been charged wrong.

I dont want to change my number, so I have to stick to Aritel. So I have no other choice. But I thought to post this here, so that other customers are aware of the practice Aritel follows. So be careful, and check on the charges being deducted after you call.

Regards,
One very unsatisfied Airtel customer.