Airtel Complaints & Reviews

To Airtel Broadband Management,

This is to report that ever since I have opted for Airtel's broadband connection (I use the Wi-Fi service since the last 6 months), I have been experiencing disrupted connection in every 1-2 minutes. I had raised a request last sunday (30th May 2010) for relocating my connection to a new residence. I was told by the person fixing the wired lines and who had collected all my documents that the engineer who would start the broadband service would come on Monday (31st May). Nobody came, despite repeated calls to Mr. Vinod, Mr. Yogesh, Mr. Anil Chaturvedi until Thursday 3rd June, 2010. The engineer, Mr. Anjum, who came on thursday said that I am experiencing the issue because of "hardware error" (shown on ping) on my company-owned laptop. He also made me speak to his senior Mr. Sanjeev and it was decided that Mr. Anjum ([protected]) would get his own laptop on Friday (4th June, 2010) to test the issue. On Friday, Mr. Anjum, connected his own laptop to my Airtel connection and after less than a minute turned it off saying that there was no issue in his laptop. I requested him to let the ping run for 2-3 minutes in which he noticed that the 'Hardware Error' and 'Destination Host Unreachable' error occured on his own laptop too. This just proves that the issue was NOT because of my laptop but he was not willing to accept that. He then made some changes on his own laptop and the connection was smooth thereafter. I asked him to make the same changes on my laptop, but he did some trial and error setting changes which did not resolve the issue. He again mentioned that the issue is with my laptop to which I disagreed with as had that been the case, he would have not received the same errors on his laptop. At that time, Mr. Anil Chaturvedi called him to check on the status and he lied to him that he never got the error on his laptop. I spoke to Mr. Anil Chaturvedi and told him the truth that the error occured on his laptop as well and that he made some changes on his laptop due to which connection was uninterrupted on his laptop. While I was talking to Mr. Anil Chaturvedi, Mr. Anjum remarked "Madam aap mera dimaag kharab kar rahi hain". I immediately told the same to Mr. Anil Chaturvedi ([protected]) and asked him to teach some manners to his service engineers. Mr. Anjum left immediately after that without resolving the issue I had reported, saying that some other engineer would work on my issue. He also mentioned that he would inform me who would be coming and also provide his contact number. I reported the same mis-conduct to Mr. Yogesh ([protected]) the next day. Mr. Yogesh also told me that he would arrange for another engineer the same day (saturday). On the same day, I also asked Mr. Anil Chaturvedi to send some other engineer and he mentioned that he would let me know. The entire saturday and sunday went by without Mr. Yogesh, Mr. Anil Chaturvedi and Mr. Anjum letting me know who was coming despite repeated calls to all 3. Nobody came and the issue remains the same. When I am on the wi-fi network the connection keeps getting disrupted every 1-2 minutes. I am using wi-fi network at my office using the same laptop and I have never experienced any network disruption. Moreover, a lot of my colleagues use the company provided laptops at their residence and have purchased Airtel broadband connection but have never face such a network disruption issue. I fail to understand how can the issue be linked to my company owned laptop; had that been the case everybody in my office would have faced the problem using broadband connection at home. And if there was an issue with my laptop, I would have faced connectivity issues in my office wi-fo network too, which I have not till date.
I just want to highlight the apathy, lack of knowledge and really bad behavior of your representatives. My issue is still unresolved and till date I would have made atleast 30-40 calls to all the 4 people mentioned above.
I would appreciate if this is resolved at the earliest, else I would be happy to cancel my connection rather than face all the harrassment.

Regards,
GG.
P.S. Let me know if you would need my email ID or contact number. Kindly provide your own number or email so that I can contact you directly.

very poor network is existing in indirapuram area
not able to make / recieve a single call without call drop and no voice

Dear sir/ma'am,

I have been using the airtel no.([protected]) for the last 5 years, but, need to draw your attention towards the pathetic signal and coverage at the place I live in (Indore). Inspite of so many times, contacting the customer care, they are not working on this. I have just got fed up and thinking to switch over to some other service provider.

Thanks

I am using airtel mobile services from last five year and from last two year i am having airtel postpaid connection and was totally satisfied with their services and plans. Two months ago airtel provided me a scheme (value pack US, Canada and Europe @ 2.50/min) for which they charge 45 rs per month. I availed that services and was getting discounts accordingly. And my call usage was going high because the rates was nominal but this time when my bill is of more, now they are saying that they cannot provide me the discounts because you are calling on U.K mob. but i have already received the same discount earlier for same country U.k mob. when ever i am calling 121 they are just give excuses that we cannot do it and all.. i am not getting any resolution .

Can any 1 help me with this matter.

Thanks & Regards
Subender Kaur

I have problem setting Internet Connection in Blackberry handset with service provider airtel. My handset is registered. Connection of internet sacntioned and amount deducted from my account .I got a message to contact 7070 customer care. After several attempts nobody is helping me instead misguiding, disconnecting, putting on songs and telling we are connecting to supervisors but never connecting. I am working in a reputed company & travelling a lot hence need badly internet connection in my hand set. It seems Blackberry & Airtel combination is my greatest mistake which I want to tell my 200 gadget lovers by sending email if my problem not solved by next 24 hours. My email id is [protected]@balajeegroup.com.

I had taken airtel lifetime prepaid connection after submitting all the documents from Airtel Stores and the number alloted by them was [protected]. It worked for few days and suddenly stopped working. Today when I went to the shop and enquired about the same, they said they don't know anything. Then I called 999 and came to know that the number was discontinued. I had a balance of Rs.900 in that phone which they refused to refund. I don't understand how a company like airtel can do such frauds (giving the connection and then forfeiting customer's money?)

I am using Airtel GPRS plan of 200 MB for 7 days (@ Rs. 25/-). This plan was renewed on 4-Jun-2010 at 1:00 AM (got an SMS for renewal). It seems that there was a balance deduction of more that Rs. 100 for all usage after that. Complaint launched immediately after receiving a flash message for balance deduction fo Rs. 84/- at around 2:15 PM. Complain number[protected]. However, Airtel claims that the usage exceeded above 200 MB, which is incorrect. It is not possible for usage to exceed 200 MB in short time. The mobile handset too has data counter, which I track, and accordingly, my usage is around 60 MB in 10 days.

I am holder of Airtel connection from past 10 years now (with the number [protected]). Though i never had any issues with my number but one instance has completely changed my perception towards Airtel.I repeatedly received calls from Airtel in order to purchase a new connection from Airtel. Somehow i agreed upon taking up the new number (i.e [protected]). Airtel demanded some amount of registration for this new number along with the first bill. I made a payment of 900 that included Rs 500 as the registration charges and Rs 300 as the bill amount. However few days later, i noticed that my new number is no more activated, and without my knowledge the number was disconnected. when i brought this to the notice of Airtel, i never got any help rather i was transferred from one person to another. This was very disappointing for me as i was with Airtel from past 10 years. I was explained that there were some past dues for some other number on my name due to which the service has been taken off. I was upset knowing the fact that Airtel didn't even inform me and the services were taken away after accepting the bills. This was sheer deception for a customer.I have lost my trust in Airtel and don't wish to continue my services.

Hi Sir,

I had taken Airtel USB Modem with Data Card no - [protected].

I lost my USB in mid-Feb 2010. I registered complaint with Airtel, & was told that my complaint has been registered & the number would be blocked.

To my shock, I received a mail on March 11, 2010 saying I have to pay outstanding bill. The bill number was [protected].

I didn't understand, because I had already lodged complaint. I called up Airtel office, & I was told that my complaint would be taken care of.

I received a similar mail on April 12, 2010, again I complained at Airtel office, & same reply that it would be taken care of.

By that time, I had left Bangalore, & as such, I don't have any idea, if there were any field visits.

I received some 3-4 calls from Airtel officers, everytime I mentioned my complaint, & the reply I received was that someone from the managerial level would get back to me.

So far noone.

Then, on 10 May, 2010, I received mail from Mr. Prabhanjan ( prabhanjan.[protected]@airtel.in), that a legal action would be initiated against me, as I haven't paid the bill.
He asked to contact Mr. Ashok ( [protected] or [protected] ). Both numbers remained unavailable for 2 days!

I wrote him a reply, registered a complaint with nodal officer ( [protected]@airtel.in, nodalofficer.[protected]@airtel.in ). I got an acknowledgement ( Ref[protected].
But noone responded so far.

On May 13, 2010 I registered a complaint with Appellate ( appellate.[protected]@airtel.in ), got an acknowledgement ( Ref[protected].
As usual, noone responded.

Then on 17 May, called up Airtel office, finally managed to speak to a Manager, Mr. Umesh R ( Interaction no[protected], and came to know that my initial complaint for lost modem hasn't been registered itself.
He told me to send mails again to Appellate & Nodal Officer.

Sent mails with the Reference no mentioned to Appellate, Nodal Officer, & MR. Prabhanjan again on 17 May, 2010.
Got acknowledgement again ( Ref[protected] Appellate, Ref [protected] Nodal )

Noone responded again.

Now today, got mail from Airtel ( collections.[protected]@airtelmail.in ), saying a legal notice will be issued in a day or two.
I was given contact no of Pushpa ( [protected] ) for queries.
When I called her up, she talked in the most rude way, saying that she will send the legal notice to court on June 5, 2010.

Finally somehow, with great reluctance, she agreed to set up a call with a Manager, on June 5, 2010.

I have lost hope, & am very frustrated, feeling harassed.

Will someone listen?

Regards,

Sourabh

Hello,
In April 2010,I had placed a request at Airtel Relationship Center,Khatipura.Jaipur for converting my existing post paid connection into pre-paid one.
They took all the necessary documents required for the request.They also gave me the Pre-paid sim for the further usage which got activated in a day's time.
But on 26 May 2010,some female customer care executive from the Airtel Relationship Center,Khatipura.Jaipur called me up saying that some signature on address proof document (I had submitted copy of my passport) are needed.
I went to the center and again signed the documents.
Next day,Incoming and outgoing on my mobile was barred.And later the sim was deactivated.
I went twice to the Airtel Relationship Center,Khatipura.Jaipur for my grievance and they twice gave me deadline assuring that my service will be resumed.
But till now nothing has not been done.
They made a error of not ensuring that all the signatures has been taken from the customer and now I am suffering for their mistakes.

Then I contact nodal officers through the email nodalofficer.[protected]@airtel.in dated June 2 ,2010.Then I got a auto response that the will be contacting me in 24 hours.But they did not contact me even after 60 hours.
Then I tried contacting them through the airtel nodal office telephone contact .But it was of no avail as every time i called they either stated that their system is down or need more time .
Finally after speaking to 6 Nodal officers,I got a response that my number has been permanently disconnected due to incomplete form.
I mean this is ridiculous and highly uncalled for.Why should I suffer just because of incompetent Airtel staff at their Airtel relationship center,Khatipura,Jaipur whom I had submitted the forms twice just because they forgot to take three signatures on the address and ID proof submission photocopy.

My details are as follows:
Nitin Hajela ,Jaipur
Mobile # [protected]
Alternate Contact number :[protected]

Please look into this matter and resume the services of my mobile connection asap.
I am using this number since 2001 for 9 years and I never expected this from airtel.
Why should I suffer because of Airtel's incompetent staff at Khatipura ,jaipur

If Airtel fails to restore my number,I will take it to appelate authority and consumer protection forum as the need.
I am not going to quit this issue for sure.
I will fight for justice.

i bought airttel DTH before 9-10 months, and now its not working, i called to customercare from 29 th of last month, but they all guys are making fool , they cant giving me solution, while my Airtel DTH is under warranty period, they are just making fool me ,every day, even they cant give commitmnet otr final time, just they have words, wait we ll solve out, now with in 8 days, they cant give me solution.other side ,everyday my DTH balance are going decrease.
my DTH is stop here, but they are charging also.
i am in request please do the needfull,
i dont know, whu such these companies making us fool every day.
AIRTEL is a stupid companies, just they are making money with fraud bills and others, while they are not providing services

I am subscriber to Airtel Land Line phone No.[protected] but the instrument installed at my place is out of order since long. My complaint in this regard is not being addressed hence I am facing a lot of inconvenience. It is also causing monetary losses as calls are not materializing. So please look into the matter and take corrective measures by repairing/ replacing the instrument.

Anil K. Srivastava

Dear Airtel Team,

I have made several requests/complaints to deactivate DSL Usage Charges (Gaming Calls) since Feb, 2010. My initial complaint was to deactivate and deduct the last 3 months usage charges and the issue was rectified and I was promised to deactivate the charges. But from last 3 months I am getting the bill statement along with this charge Rs. 99/- and every month I am calling customer care to adjust this amount. But this service was never get deactivated. Please can you look into this issue urgently and get rid of this issue in my bill statement. Though this adjustment was made on my bill every month, I was still paying the tax for the same from past 8 months.

Thank you for the support.

Regards
Rajeshwar
+[protected]

Dear Sir/Madam

This is to inform you that undernamed person having a AirTel Digital TV Connection at Gandhinagar (Gujarat).

The matter is:Oon 02.06.2010 at 01:14 PM, I have received a message from AirTel digital TV service provider on my registered mobile connection that Recharge your Airtel digital TV account today and get 10% more. Recharge with Rs 200 or more. Offer valid for next 48 Hrs only.

Accordingly, after reading message received from Airtel digital TV, i rushed to a Airt Digital TV dealer and recharged by Rs 250/- on 02.06.2010 at 06:10 PM. But my Airtel Digital TV account recharged by Rs. 250/- only i did not get (more 10%) i.e. Rs. 25/- on recharge.

After this i called to the Airtel digital TV customer care to give complaint on 02.06.2010 at 06:45 PM and than Mr. Abhishek, Customer care executive told me that this offer was wrongly send to your mobile no. and there is no discount offer for you on any recharge and told me that i am unable to lodge your complaint against this matter.

I am very surprised that this type of mistake can be happend by by the AirTel Digital TV Service Provider and they are cheated to the customer by giving wrong written statement to promote their Product/Business and cheated the public.

In this connection, you are requested to please take the matter seriously as the service provider is cheated to innocent public and customers and it is my humble request to take immediate action on the matter.

Thanking you,

Yours faithfully,


Ritesh Goel
Client ID [protected]
Registered Mobile No. [protected]

I have recharge my airtel no some month previous 31 may 2010. with the site http://www.itzcash.com/payment/mrecharge/jsp/MRecharge.jsp
but 31 may later or no more recharge this site. can get some help why i am not recharge this side . If i have recharege process so show this massage "Your request cannot be processed at this time. Please try again later. Amount deducted has been credited back to your card"
This Massage are showing can get some expland and solved the provlam very sortly .
thanking y
all are airtel customar officers

Hi,

I want to bring to your notice that we have been waiting for the last 2 weeks for someone to come and install the Airtel DTH at my place. I have been contacting the customer support group for the last 2 weeks and have received several complaint request numbers. I have spoke with at least 3 or 4 supervisors who have assured me that the Airtel engineer will definitely call you to install but no engineer has called in till date.

I was given the number (by the Airtel customer service dept) of someone called Gladwin who is supposedly the Area Manager for Thane region. I have never seen such an irresponsible manager in my entire career. His phone is always busy and he doesn’t even have the courtesy to return calls. I being a customer knowing the fact that there is a problem in the area that we stay was ready to go and pick up the engineer to avoid any ruckus. Gladwin appreciated this and assured me that since his local engineer visits Kharghar area only on Wednesday and Friday; he will definitely have it installed on Wednesday 2nd June 2010. I was supposed to get a call from Gladwin by 6.30 to confirm whether his engineer would be coming that day or no. I waited till 7:00 for his call and then started trying to get in touch with him. It took me 20 minutes to get hold of him as he is a very BUSY AREA MANAGER who doesn’t care for his customers.

Simultaneously I called up the customer support number[protected] and spoke with another supervisor who again assured me that the installation would be DEFINITELY done by Thursday 3rd June 2010 7:30 pm. I waited patiently and decided not to call up the customer support number to see how responsible people at Airtel are but as expected no one called.

So now finally I have decided that it’s of no use hitting my head on the wall. I would request you to please have some RESPONSIBLE MANAGER call me back if they really care for their customers.

Dear Sir,

this is sundeep anand, from G. T. Road, panipat in need to inform you that my cell phone has been stolen by 2 bike riders near Sushant City, G. T. Road on June 03, 2010 [8:30 PM approx] having airtel prepaid connection: [protected].

as this number is registered with my banks, internet services and institutions kindly block the SIM as soon as possible.

in the context of authentication I can quote that my DL and PAN card xerox r submitted.

thnx, sundeep

Hi,
This is Pankaj Kumar. I was working with India Medtronic Pvt Ltd, Mumbai. And I have mobile number provided by company ( [protected]). But I left the company in first week of May. And I submitted all required documents and company NOC to transfer the number from company name to my name. I submitted at Airtel Office address:Span Landmark, Andheri Kurla Road, Chakala Andheri East Mumbai.
The rep there name Jiten told me that my new SIM ( that i purchased by paying Rs 45/-) will be activated in 2 days as they got mail from Airtel person ( Payal ) who handles Medtronic account in Baroda, Gujarat. As this is corporate number billed to Medtronic, Barado office. But from last 1 month my new SIM is not activated. When I called there ( Airtel,Span Landmark, Andheri) they didn't answer the call and said in there rules they cant take the call. Now Aamir from that office ( Andheri E) says we cannot transfer the number. Because of this my number is blocked from last 1 month and i have to face lots of financial and person losses because i lost all communication through my mobile number.
They should have told me at first instance that they cannot transfer this number. I visited there so many times but they said they never said it is not possible , it shows there unprofessional and inefficient behavior.They tone is also very rude.
Please look into this on utmost priority else I am bound to escalate it to higher authorities.

Pankaj Kumar
[protected]

hello sir,
i have been the customer of airtel DTH since 7 months. i have taken economy pack which is charged at Rs. 221 per month which includes channels and interactive services. seven months ago, there were around 12 interactive services. but now, there are only 4 interactive services. 8 have ben dropped out and will never come.
customer care is absolutely poor.
they are very lazy and in-competitive towards adding new channels for different groups of people. i gave 1000 of requests regarding addition of BENGALI channels such as Sangeet bangla, Rupashi bangla, etc.
but the other DTHs have added these two channels. But airtel officials do not know about these channels. they are totally fake n the worst.

NOW I WANT THE REFUND OF COST OF AIRTEL DTH CONNECTION.

My number is [protected]

Hi

I have been receiving meesages continuously from [protected] ---- Matrimonials on Mobile service has been renewed. You have been charged Rs 1 for 1 days of service.
I never subscribed for this service. My balance is decreasing day by day.
I also spoken to the Airtle customer care regarding this.The service was disabled for few days but again on 02-June-2010.I received the same message again.

Please get stop this service ASAP.
My mobile no is [protected]


Regards
Vinod