Airtel Complaints & Reviews

Dear Sir,


I would like to file a complaint against Bharti Airtel Ltd For the 'financial harassment and mental torture' for the following matter.

I filed a telephonic request to Airtel on 121 for cancellation of Airtel DSL Connection No.[protected]or user ID: [protected]_dsl) on 22nd Deecember,2009.I followed it up with their official complaint email address on their website on February 1, 2010 as it was not disconnected by then.


Instead of disconnecting the phone, they called me exactly 10 times on mobile no. [protected] while making various new offer rather than terminating the connection. I confirmed to each of them 10 times, therefore making it 100 times for 10 calls, 10 times confirmation each, that I'm sure that I would like to disconnect my connection, yet they have sent me Bill with complete
monthly charges.



Nothing happened till now instead of giving termination request every month since then.

Again I made the request with latest service request reference number as 32540966 dated 11th May,2010, against which termination assurance of 13th May,2010 was given.



Now, even after 5 days there is no confirmation of termination of connection from you Airtel, Please do the needful or else I would have to drag you to Consumer Court.


Thanks & Regards,
Gagan Khanna

+91 [protected]

+91 [protected]

Dear Sir,
2days before I recharghed my Airtel Prepaid No. with unlimited Internet of Rs. 98 (2GB for 30days). But, when I started browsing My both balance were deducted. My talktime have reduced to Rs.20 and GPRS Balance is deducted to 70MB.When I contacted to Customer Care. They foolish said me that our system shows that your GPRS Balance is 2048MB and no deduction has made. But My mobile shows it is appx. 1960MB. What the hell is this???.
Till now they deducting my both balance. They transfered my call to senior department but those are more FOOOOOLLLLIIIISSSSHHH.
Same is happened with me 2 months before.

AIRTEL CHUTIYA,GANDU,SUCKS, , FRAUD, BIGGEST CHEATER of the World.and.........!!
Bhanchod kutte saale, Recharge karne me ya complaind solve karne me 10-15 days laga dete h matherchod saale. Lekin Saale Paise katane me jara bhi deri nahi karte .

Dev Authority papers even after repeated requests since[protected]yet not submitted to me though promised everytime.It might create problem like the one at Delhi .as on enquiry to construct new rooms I am denied permission on the ground that Air Tel tower on my top has been installed without proper permission from Sivasagar Dev AUTHORITYwhich you were supposed to take .Simultanously on enquiry to your officials I was told in the year 2008 that I will get the papers very shortly but till now it has not come to me thereby obstructing my dev works.Kindly look into the matter to give all the requisite papers or else let me ask the Sivasagar Dev Authority to remove the tower as my dignity as law abiding citizen has been at stakes.
Thanking yuo
With Anticipation
Dr.Arun Ch Mahanta.M G Road Melachakar Wd 10,Sivasagar.(m)[protected]

I want to remove hello tune from my number .How to remove it?

I HAVE AIRTEL NUMBER, I WAS USING THIS NUMBER FRM LAST 5 YEARS, TODAY I HAVE RECHARGE OF RS.58 BUT THE BENEFIT OF THIS OFFER I DIDNT GET, THE OFFER IS FOR 200 SMS DAILY LOCAL AND NATIONAL, BUT WHEN I DID THE SMS THE CHARGES WAS DEDUCTING FRM MY MAIN ACCOUNT, WHEN I HAD TALK TO CUSTOMER CARE ABOUT THIS PRBLEM THEY SAID THE BENEFIT WILL BE GETTING IN 1 HR BUT AFTER 1 DAY I DID SMS THE CHARGES WAS DEDUCTING FROM MY MAIN ACCOUNT ONLY.. WHEN I HAD TALK TO CUSTOMER CARE AGAIN THEY SAID THIS WILL BE SOLVED SOON.. SO MY COMPLAIN IS THE COMPANY LIKE AIRTEL HAVE PROBLEM LIKE THIS.. AND THROUGHH THIS CUSTOMER LIKE US HAVE TO SUFFER.. AS I WAS USING SAME NUMBER FRM LAST 5 YEARS...

I was having a BSNL broadband connection for my home usage. Someone suggested to get an Airtel broadband connection which he suggested would be faster and better than BSNL. Hence I went for the same and issued a cheque on 23rd April 10 for Rs 1800.00 as an advance for three month rental.

I am a professional and working as a consultant to a British company. Without internet I can not work and thus I am loosing heavily and which is affecting my credibility.

The Airtel internet connection was released (Login ID [protected]_dsl) on 30th April 2010 in a hurry and a modem (Beetel modem 110TC1) was provided with the connection. I was having my BSNL broadband at that time which was got disconnected on 6th May 10 and from that day my nightmare started. The performance of the connection is very poor, very erratic. Every now and then I am getting the page which shows that the ADSL is down. When it is running, the Signal to Noise margin normally remains below 5 (downstream) and 8-12 (upstream). Similarly Line Attenuation remains between 30 to 24.

I have Netgear and Huawei wireless router-modems which, I have been told, would not work because of the above problems (Both of them are in perfect working order). Therefore, whenever Airtel internet works, I have to connect my laptop to the Beetel modem (110TC1) with the help of LAN cable and thus limited to my PC work table only.

I have made several complaints about my Airtel internet connection but to no avail. I had also called call centre and got registered my complaint (Reference no 32554802 dated 11th May 10). I am continuously contacting every body who was involved with the release of the connection. However when my problem was not taken up seriously I contacted Mr. Anural Lamba of AirTel on 15th May. He suggested to contact Mr Shahzad Jami[protected] who finally said that he would look into the matter and my problem would be solved. In the evening Mr Ajay Singh, engineer again visited my house and the internet was made functional again. However the S/N ratio is still below par which was shown to Sri Laxman and Sri Ajay Singh who had visited my house earlier.

The connection is still poor and I am getting frequent disconnection every now and then.

Today in the morning the net was again not working and I got the same page (ADSL down). At the time of writing this (18th May 2010 10:18 pm), the SN ratio is 3 and 11. Line attenuation is 31.0 and 24.5.

Today I have received the bill against the internet connection.

I request Airtel authorities to look into the matter and take corrective measures immediately so that I may get a stable internet connection alongwith the commissioning of my wireless modems (either Netgear or Huawei ). If this can not be achieved by Airtel then the connection may be disconnected permanently and my entire money be refunded.

15th May ’10 Saturday around 19:00, I have opted for new Airtel Digital TV connection (North India Ultra Pack). I have made payment of 4350 INR through Airtel Digital TV customer care (no dealer involved). Transaction Id for same is 8801526.

I was set with expectation during a call after I made payment that I will get customer ID SMSed to me within 3 hrs of time. However I have not received any customer ID till now after 48 hrs even (complain logged – 2709803).
I was told that incase if I do not receive customer ID; based on Transaction ID I can get it traced. Even for this Airtel Digital TV customer care is not helping.

Transaction detail of ICICI credit card through which payment was made

****************************************************************************
Card Number: XXXXXXXXXXXXX6009 - Shirin Patel
Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
15/05/2010 75503720136000916125382 AIRTEL DTH Rs. 4,350.00(DR*********************************************************************...⇄

By 17th May ’10 installation of Airtel digital TV was promised, however same has not been done yet.

I am following up with Aritel Digital TV customer care and it’s not of any help because customer care simply disconnect call because neither I have my customer ID nor my cell number ([protected]) registered properly by the person who took payment on 15 may '10 as part of new connection buying transaction with Airtel Digital TV.

Please inform by when My connection will be installed.

I am having Airtel Connection No.[protected] and on paying Rs. 999/- made it lifetime free incoming in 2004/05. The validity dace then was being shown as 25.11.2024. Suddenly since a year the validity period is shown as 24/11/2014. Being useless citizen of India, (Passport Holder, PAN card holder, Voter Identity Holder, Central Goverment Pensioner) I am not able to decide whether the Airtel Services are going to close in November 2014 or the Airtel wants me to die in November 2014. Can anybody give me an answer as I do not yet know the number for consumer complaints, neither they reveal it as done by BSNL while inserting SIM Card.

Recently transferred to Mumbai from Hyderabad, I had to change my mobile service provider and take a new number. Based on my own research I narrowed my option to Vodafone. But all logic set apart,

I decided to go for Airtel based on my friend’s recommendation and ever since it has been a nightmare.

I stay in Bhandup and work in Worli. The nearest Airtel Relationship Center (ARC)was in Mulund West- one Bhavna Connect. I called them up and found from the the documents I should submit to get a postpaid connection. According to their instructions- I carried with me the following:

a) Copy of the rent registration agreement. It should be noted here that the house was rented in my wife’s name and it was unambiguosly mentioned that Mrs. XXXX ( my wife) was wife of Mr. YYYY ( myself).

b) Copy of my PAN card

c) Photographs, and

d) The activation charge of Rs. 300

I was serviced by Mr. Ravi an executive there who studied all the documents and told me that they were in order and then accepted payment and gave me the SIM card ( No. [protected]). This was on the 7th of May 2010 and he told me that my connection would get activated the same day evening. True to his word, the SIM card got activated the same day evening.
The subsequent events are outlined below in chronological order:

1. 10th May 2010- Airtel officer visits house to verify address and other information provided
2. 11th May 2010- Received call from Mr. Ravi at Bhavna Connect, seeking clarification that my name does not appear on the Registered House Rent Agreement. Pointed out to him that the agreement was drawn in the name of my wife that my name appears as the name of the husband. He was satisfied and on asking him whether there is a problem, he answered in the negative saying that this should be fine.
3. 12th May, 2010- Received an SMS Alert from Airtel requesting me to submit my documentation to the point of purchase to avoid disconnection
4. 12th May, 2010- Immediately called Customer Service Representative and informed him of the SMS Alert and asked him what further documentation is needed. He informed me to ignore the SMS and that everything was in order.
5. 12th May 2010 - Received confirmatory mail by courier giving me the details of my plan and that my subscription is confirmed
6. 13th May 2010- Without any notice whatsoever, all outgoing calls were barred from my number. Enquiring with the Customer Service Representative, Mr. Vinod, I was informed that a piece of documentation called SIS was missing and that I had to go to the ARC where I purchased the connection to get the issue rectified. On telling him that I had filled up all the forms given to me by Mr. Ravi at Bhavna Televentures and that I was informed the day before that this was an error on the part of Airtel, he asked me to get in touch with Airtel Nodal Office.
7.13th May 2010 - Was send a Reference Number ( F [protected]) by SMS
8. 13th May 2010- Immediately called up the Nodal Office and talked to Mr. Satyaveer Singh. He checked out my details and informed me that it was a miscommunication and arranged for all outgoing calls to be activated.
9. 13th May 2010 - All outgoing calls were restored immediately
10. 14th May 2010 - Made a few calls during the daytime and in the evening found that all outgoing calls are again barred.
11. 14th May 2010 - Immediately called up Customer Care Representative and talked to Mr. Tanaji. He cited the old issue of incomplete documentation as the reason and asked me to go to Bhavna Televentures. On citing my earlier interactions, he then gave me the number of the Appellate Authority to communicate to.
12. 14th May 2010- Wrote to the Apellate Authority to Mr. Vishal Gurung, who is supposedly be the highest authority for Airtel in Mumbai. Got an automated response saying that my issue would be resolved in 24 hours and was given a reference number[protected]
13. Waited for 2 days and nothing happened...looked like Mr. Gurung was either not interested or had better things to do
14. 17th May 2010- Called up telephonically to the Apellate Authority to find out status of request. Phone was attended by a Ms. Nisha who told me that Mr. Gurung was not available. So I briefed her about my problem and she said that she will check into it.
15. 17th May 2010 - Ms. Nisha promptly called me back giving me yet another new reason for the abrupt discontinuation of services. She tells me that my name is given differently in the system. On querying with her as to whose mistake it was that a wrong entry has been made, she turned high and mighty telling me to go visit the ARC to rectify the issue and that she couldn’t do anything ( imagine the Apellate Authority, the highest authority of Airtel in Mumbai ) saying that they couldn’t do anything
13. In the same telecon, I told her that I do not have any other document to submit and as to whether Airtel could take back the SIM card and return me the Activation charge since the service was not being provided, her reply was interesting. Airtel would gladly take back the SIM card, but the refund was possible only after 60 days !!!
14. To cap it all, on 17th of May 2010, I receive a self satisfied mail from one Mr. Satish Pathak, Apellate Officer telling me that my issue has been resolved and asking me whether I was satisfied with the " service " provided.
15. Lastly, I write back to Mr. Pathak telling him that my issue still remains and yes true to its style...I get a reply from Airtel...thanking me for writing to them and giving me a new reference number[protected] and promising me resolution in 24 hours....And so the jouney has come back to square one...
16.I reviewed my experience with Airtel on Mouthshut.com giving their services a big thumbs down on the 17th of May 2010 and with 3 hours of writing the review, my SIM card which untill that time could receive incoming calls was deactivated completely and am now not in a position to get even incoming calls !! I get a message saying " SIM Card Regsitration failed !! ". Talk about freedom of speech.

My advice to future potential customers of Airtel is to refrain from this house of white collared thieves.

Regards.

To [protected]

Bharti Airtel Limited
224, Okhla Industrial Estate,
Phase III, New Delhi-20, India

Sub:- Regarding Landline No.[protected]

Dear Sir,
This is with reference to our landline no. allotted to us. In this regard we would like to say that we have applied connection in the name of Ishika Foods Pvt Ltd at H.No. 2088, Sector- 4, opp. HUDA Gymkhana Club, Gurgaon by giving account payee cheque in your favour to sales officer Mr. Vikas Bairwa([protected]) which he processed for the connection and no allotted as well to us but due to some mistake at our side cheque returned from bank unpaid reason being difference in signing image which we came to know on last Saturday[protected] at 09.30pm by contacting customer care for the discontinue of the services………

In this regard we would like to say that this is our fault and we apologize first for the same and we rectified the same immediately by paying on-line through our credit card amounting Rs. 1750 only. We would like to dictate a little story as experience faced during the period till date…..

Sir if a company is distributing connections on the good faith of the customers then customers also too have to be equally responsible for the same we know and as a good customer we can’t deny because we are too doing business in market but yes! You can say status is much low as yours will……………….Hence ethics of business is same my dear …. We will pay for your services and you will provide services and thus to be called business…………

We want to say that we have given those cheque has returned due to difference in signing image but we paid immediately by credit card after we got the status but it is also a duty of company to inform customers or they should have some measures about to inform customers that there services are going to be blocked in the next coming day or hours or any type o[censored]ltimatum hence this is your internal strategy and as a customer we have right to give suggestions.

A LITTLE STORY ABOUT US FACED DURING…………………

Sir, this is very shameful to brief about your customer care who attends the call at [protected].
My personal experience start when I called to know the status of payment which I paid through credit card on Saturday[protected] at 11pm in night which they respond no payment received by us till yet. Then on very next day i.e. on Sunday I again confirmed on above said nos. they replied they received the payment and your connection will be activated on[protected] till 1.30pm sharp(as min. time of 4working hours required ). I again called for requesting if possible kindly activate currently as IP TV connections also got locked but at that time they replied we are not in receipt of any kind of payment. Mind two faces and two statements when both are using same system and working under one roof.

I waited for Monday and called again in hope that connection will be active after following the team. But they replied your request is under process and mail has marked by us which is a part of procedure and waited for the target time and in vain. I requested again on customer care and argued over the matter then they told no payment has received by us…..this is ridiculous that a phone caller is not receiving proper answer from opposite side and they all are making fool of others. At last I approached MR. VIKAS, sales officer for the said problem, he replied he is in a meeting and need 2 hours to get the status clear …….. I have no more option and I waited till 5pm, he didn’t made a call and when I called him he disconnected the connection two or three times and finally he replied he can’t do anything more and he replied to have talk with his senior Mr. ASHWINI ([protected]) and disconnected the phone in ill-mannered way and behaved rudely…….that is a team of AIRTEL such a big group touching sky and this type of attitude, shame full to us…. And at that time we thought we are much better as we are…………..

Now I called to Mr. ASHWINI ([protected]) who listens the whole story and said he will reply after half an hour definitely and till yet he didn’t make any call and when I am calling he is not picking my phone Such a great senior persons they are and you have in your group family, this is very much shame for us to be known as how we treated in last 2-3 days…………………….

At last we would like to say that till this date and time our services are not activated and no senior officers has approached us over our problems and one more thing we wish to surrender the connection as we need not require any harassment and any problems with us and when we have paid the whole amount. Kindly guide for the surrender formalities……………………


Thanks
FOR ISHIKA FOODS PVT LTD

DIRECTOR
Gaurav goel
2088,sector 4
Gurgaon-hry.

[protected]
18-40 pm

purchased new settop box from airtel with 12 moth mega subscription pack, all of sudden with in a week time my airtel dth service is suspended saying due to insufficient fund. reported the issue on airtel customer care 12150, seems some one stole funds from my account.

Calling airtel customer care 12150 is quite frustrating, keeping on hold for 15-20 mins and they says sorry sir system is down, call us latter, no manager is available to listen. its often forced to keep customer on HOLD, sounds more like there strategy
its been more than 48 hours and airtel people haven't rectified the issue.POOR SERVICE, BAD SUPPORT, BAD ACCOUNTABILITY and full headache.

and calling them now, they say our server is on upgrade. its 6PM in evening, ideal team to carry out maintenance.

ALSO remember the new settop box heats up like coal, and as per customer care its normal. wondering cheap product set-top boxes are being sold out by Airtel at high prices.

in short, give excuse to airtel DTH and go with other DTH service.

my customer id is [protected]

Dear Sir,

I already gave complaint regarding recharge problem. I am the registered user of Airtel MChek. I can recharge my old number 98946***** through MChek. But cannot recharge the new 770866**** number. Showing number is incorrect.
I contacted to MCHek customer care. They told me "It is AIRTEL problem, They didn't update the database, that's why you are getting this problem".
So I have forwarded the problem to AIRTEL Customer care, But they are still not updating the database.
But they mailed to my mail id & messaged to my number, like "your problem is solved".

So Please solve my problem.

Regards
Sureshbabu D

Hello,I'm using Airtel prepaid sim for the past 10 yrs..but from a week there are number of outgoing calls automatically dialled from my mobile.The numbers are [protected],[protected],[protected],[protected],[protected].I really don't know these numbers and how are they being dialled.Twice my balance was reduced to ZERO rs.Can anyone help to find what the problem is.
Kumar

Recently since one year airtel has been deducting my balance on fake charges. When i called customer care they either say that i had downloaded some game from gclub.in of airtel live(which i had never downloaded) or that i had activated some service from airtel(which i had never activated). Each time they either cut 15,30,40 or 50 Rs balance on those charges. The Customer executive also refuses to refund my balance. My entire family uses airtel and everyone has the same complain. When i asked my friends who use airtel they say that even they had faced similar problems and were fedup of such kind of behaviour of airtel. If such behaviour of airtel continues, then there would be no option left for us other than dumping airtel. I request airtel to stop such kind of mess of our money.

Hi,

Airtel recently deactivated my number stating address verification failed. They said they sent SMS and tried calling me. But as per my knowledge, I never received a call or SMS. Here I may choose to reject a call from unknown number. They said they are following TRAI guidelines but here I can clearly see their address verification process is just the most junk. As just calling and verifying address will never work. Anybody can submit a fake document and then complete address verification by answering a verification call. Now they are doing a favor on my giving back same number to me by paying for a new SIM card.
They just deactivated my number and sent it for recycling it. It caused me so much of inconvenience as my wife was using it on roaming when they deactivated it.
They never told me how did they try to do address verification saying they have no data on it as they have deactivated the number. Such a bull$#**.

Please, kick out Airtel as you may face this same trouble. Prefer some other carrier who has better process in place.

My customer ID: [protected]
The connection is taken in my husband's Name: S.Raju
Contact number is:[protected]

we have recently moved from pincode 600114 to Pincode 603203.
WE HAD A VERY TOUGH TIME TO GET DE-INSTALLATION AND RE-INSTALLATION.
initially AirTel customer care could not tell that there is no service of Airtel in our area. after few days on repeated calls, they said we have to approach the Airtel Dealer and the dealers address and tel number will be provided by airtel by sending sms as DEALER 603023 to Airtel.

We received only one dealer's address whose telephone number was always switched off. (Sri Aruna Agencies, pin 603203). Then Customer care said send sms to DEALER MORE PINCODE to airtel. This 'dealer more' SMS received a reply "The nearest dealer is already sharred. kindly try from different mobile".

After wasting about a weeks time, with a local dealer's(NOT AIRTEL) help, we had installed the dish. but it need to be reactivated. we have been informing the customer care, they says it will be done in 45 minutes, 2 hours, etc. it is not getting done.

I also need to update my new address to my Account. Please help us.
our new address is
Shri S.Raju
Plot No.50
Sri Krishna Nagar
Behind Senthil Nagar
Ninnakarai Village
Kattangulathur
Chengleput District
Tamilnadu
Pin 603 203
Regards,
R.Rukmani
Contact:[protected] or
[protected]

sir
i have retail shop in bhadravathi
shop name is likithashree store bhadravathi
my recharge mobile no [protected]
wrong recharged [protected] 51rs txid [protected]
but already send complaint to air tel custmer care till now my money is not creadited my account
please help me out
thank you
lokesh b g

Airtel No - [protected]. This number migrated from Postpaid to Prepaid on last month with lots hurdle from SmileTel, hosur and AirTel executive. After migration they asked to recharge 200Rs and few more Rs (Really, I forgot the exact amount I spent) for validation. Exactly after one month on 15th May 2010 service to my number stopped. Today, I approached one of the retail recharge location, he called to Airtel and said I need to recharge 200Rs for 2 years validity, and more surprise this number is retailer number. I don't know How my number became retailer number. Airtel wanted to Join me as business partner????.

I never expected this kind of service from Airtel.If anybody had experience Please give a guidance to proceed...

MY CUST ID: [protected]: I WAS OFFERED AN AIRTEL DIGITAL TV CONNECTION AS COMPLEMENTARY OFFER ALONG WITH PURCHASE OF LG TV ON 29.04.2010. A PAID RS.450/- TOWARDS SUBSCRIPTION & ANOTHER RS. 150/- WHILE THE CONNECTION WAS INSTALLED. SINCE THEN I AM AWAITING TO VIEW THE SO CALLED BEST TV VIEWING EXPERIENCE. THE FUNNIEST PART IS THAT THE SYSTEM OF GRIEVANCE SETTLEMENT IS AUTOMATIC IN THE SENSE THAT YOU LODGE A COMPLAINT WITH CUSTOMER CARE AT TOLL FREE NO. 5121 THROUGH AIRTEL MOBILE TO JUST GET A COMPLAINT REFERENCE & THERE AFTER WITHIN 24 HOURS YOU GET SMS CONFIRMING THAT THE ISSUE HAS BEEN RESOLVED WITHOUT ANY BODY CONFIRMING WITH THE USER WHTETHER THE COMPLAINT HAS BEEN ACTUALLY RESOLVED OR NOT. ALTHOUGH MY PROBLEM IS SILL THERE I HAVE RECEIVED CONFIRMATION OF RESOLUTION FOR THE FOLLOWING COMPLAINT REFRENCES WITHIN 24 HOURS WITHOUT ACTUAL RESOLUTION:
DATE COMPLAINT REF NO
07.05.2010 2634755
13.05.2010 2687867
15.05.2010 2702300

THE FUNNIEST PART IS THAT IF YOU SEARCH WEBSITE TO LODGE GRIEVANCE, THERE IS A PROVISION OF NODAL OFFICER NAMED AS SHIBSHANKAR DAS FOR WEST BENGAL REGION AT TELEPHONE NO.[protected]. BUT IT IS FUTILE TO MAKE ANY ATTEMPT SINCE THE NUMBER DOES NOT EXIST. THE LOCAL GUYS AT TEL NO.[protected] LACK THE BASIC COURTESY

Game Download which I have not done But cut 30 & 5 Rs charge
Hi I have a mobile number [protected] I am using is only for monthly plan wireless net connection(Mobile Office). 40 Rs. balance was in my account but I have received a message "Thanks for downloading JavaGame ChopperRescue & CombatJetAttack from Airtel Live WAP Service. You've been charged Rs.30 & Rs.5 Enjoy http://gclub.in" from 54321.

Actually I have not download any type of game through Airtel Live WAP service.
I want the answer ??????? Return my 35 Rs. please please please ...
Also I don't want to buy "Sorry" "Not Possible" etc by my 35 Rs.