Airtel Complaints & Reviews

Dear sir/mam
I subscribed for airtel broad band connection on 19/03/2010 , The application form no is SEF No. CH 994416. I paid an amount of 500/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 2weeks .so I spoke to customer care they told problem will be solved with in 2days, and I also contacted the person who came and collected cheque. His name his kalai Mbl no +[protected]. He asked me to contact Mr. Ravi his no is [protected]. I contacted him for more than 50 times. When ever I call he will tell he is on the way to give connection for so many days, but he never turned up. Some times even he will call me at 9pm and tell wait for him, but he won’t come. Then one day 2guys came to my house for giving connection. But the told there is some problem with hub. Next day they came and tried to give connection same excuse they told and left. That day I asked them to give a written statement stating that connection will be given tomorrow. They also wrote and signed it on because of Airtel. Next day they came and failed to give connection. Then I was totally broken because they use to come at late nights @10oclock to my house and it was totally irritating. Next day mr. ravi called me and told he is coming to my house to give connection @9oclock. But he didn’t turn up. So I called customer care and asked them when they will give connection. But they told me to cancel the application. So I cancelled my application and they told the payment will be refunded sent back to my address. The ref no for cancellation is 30951142 and customer care executive name is RAJA Emp ID is 2107351. As on today23/04/09 I didn’t got my refund back. I don’t know what to do. I spoke to customer care but there is no proper reply.
Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.
by Jaideep davis
Mbl: [protected]

From: Aho Bilam [mailto:[protected]@careeroneindia.com]
Sent: Thursday, March 11, 2010 7:53 PM
To: 'Care TamilNadu'; 'cfm.[protected]@airtel.in'
Cc: 'baskar.[protected]@airtel.in'; 'jacop.[protected]@airtel.in'; '[protected]@careeroneindia.com'
Subject: (a/c #[protected] Please close the account and give me full refund tomorrow morning.

Hi all:

In spite of all your attempts to support what you have sold, nothing has worked out and we have not got basic voice capability through our lease line.

It has been a big disappointment and we have spent 3 full days and lost over Rs One Crore of business. Our customers have also lost lot of business opportunities with this.

Please admit that your technical trouble shooting staff has been unable to successfully implement and trouble shoot the system. To a person, all senior staff have failed in providing us the solution.

We are a small company and cannot afford down time like this.. We are moving to another service provider today evening.

If we don’t hear from you, about 100% refund of both 1st month fee and installation fee ( it is Airtel’s failure due to technical reasons and not our cancellation due to business reasons), we will be constrained to take drastic measures.

We need 100% refund of all payments made to us. Please ask the concerned person to come and give the payments tomorrow morning.

Aho Bilam
Director and Business Head
CareerOne Solutions IPL
771, 3rd Floor, 80 feet Road, Koramangala 4th Block, Bangalore 560034 Ph:[protected]
20 Gopala Krishna Road, T Nagar Chennai 600017 Ph:[protected]
www.careeroneindia.com
Cell: 91-[protected](BLR)

dear sir,

i had been receiving the following message from airtel(message portal number: 54321) in my airtel life time prepaid number [protected], once in every month:

thanks for downloading FLAK 88 from Airtel. you have been charged rs. 10

but for your kind information , i didnt enjoy any additional services of airtel or download any bogus content of airtel live service.
when complained using 121 or [protected] the foolish customer care executive replied that " we have no record whether you have downloaded anything or not." but they did not refund the sum to my account. the fraudulent airtel keep continue this service for last 4 months.
therefore, i request the consumer complaint authority so that they take proper action against these frauds.
thanks
rozeara khatun

my mobile number is [protected](dehradun). for the past one month i'm unable to receive text messages from various airtel numbers from chennai. for them delivery failure report repeatedly comes. customer care says that the problem has been resolved from my side. so i the chennai number holders to contact the chennai customer care. they say the problem is in my mobile. pl help sort out this situation,

I am disgusted by the service of Airtel in Ernakulam. My number is [protected]. My latest complaint no for airtel is : [protected]. Suddenly day before yesterday i found that the outgoing calls have been blocked. I called the customer care and they said that i have not submitted the required proofs(which i had already done earlier). Still i went to the office at Kadavantara, Ernakulam yesterday and submitted the required proofs(ID and photo) and they said that my number will be unblocked within half an hour. But even after 4-5 hours nothing was done. I called up the customer service and they responded by not picking up the call or disconnecting the call midway. After that calls to customer care from my number was blocked. I went to the office in the evening and they unblocked my number within 5 minutes. Again today at 5 PM i tried to make a call but to my dismay i found that my number has been blocked again. I called up customer care and they replied that they have not received my ID proof yet. If that is true then how come my number was unblocked yesterday after submitting my proofs. And then again why did they block the number once more. And once more the customer care is not picking up my calls. It says 'you can leave a message'. If this is the level of service provided by Airtel Then i am afraid that i have lost all faith in Airtel and this is probably the last time I am using an Airtel SIM. Seems they are the least concerned about customer satisfaction. I don't know if any steps will be taken or not even after this mail has been sent but still thought that people should know about the awful customer service of Airtel in Ernakulam.

Airtel Hungama content
My name is Mehboob Khan. My mobile no. is [protected]. I’m living in Ajmer, Rajasthan. This is to inform you that on date 22 April 2010 at 12.15.10 pm, on my mobile, there was a sms from 54321 like this :-

Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 40. MobileTV Watch IPL http://10.2.34.47/OTA

i use Rs 98 airtel gprs plan and there is more then 1.5 gb of downloading is left and my gprs validity is april 29 2010..Now Can you tell me why i have charged Rs 40 from my main a/c when i browsing another site not this hungama...

i have never been subscribed to this content also and i haven't downloaded any content from wap.hungama.com.Please solve this problem as i lost my credit of Rs. 40 like this.Otherwise it shows an open cheating to all the customers. (in consumer court also...)

Thanking you,
Best Regards,
Mehboob Khan (Network Administrator & Trainer)
Mob.[protected], [protected]
Address:- 2409,Vaishali Nagar, Ajmer, Rajasthan.

I have been registered with airtel prepaid service provide mobile number [protected] carrying value of Rs.1000/- as balance and which was not in use for a period of one year.On that pretext this number is not in active use the airtel service provide dieactivated my number without even informing me(user) and neither such terms & condition was accepted on purchase of such sim between us.On top of that in recent past airtel was interested in my number to purchase back so as to give this highly priced number to there valued new customer.In return they were offereing me new number series, which I refused.So airtel took a chance on my unusage of the number and unilaterally deactivated my number and forfeited my balanve amount.So I want to lodge complaint against Airtel Bharti mobile service provid(prepaid) to reinstate my number with the same balance amount.If not then pay me compensation for the same.

Dr.Raja Dutta
GD-224,Ground floor,Sector-3,Salt Lake
Kolkata-700106
033/39898969

Ref. Airtel Telemedia services, Tripti lohiya ID –[protected] –Modem was submitted on 20.08.2009 invoice No. 1, Deochaya Girls Hostel M.G. road, Indore. (M.P.) a sum of Rs. 800/- was paid vide receipt Dted 20.08.2009 at time of submission of Modem.
On 08.04.2010 a call was received from Shri Ashok Rana claiming to be an agent for you from Phone no. [protected].It was informed that a complain was being filed against Tripty lohiya in district Court. It was advised that she should contact Shri Chandrakant Oberai, Advocate on Mobile No. [protected]. It was also informed that as Tripti Lohiya is my daughter he has stopped issuance of warrant. I under that threat deposited Rs. 1380/- vide receipt no. – C.A. 98988645 Dt. 08.04.2010.
There after I tried to contact Shri Chandrakant Oberai, Advocate for you. It was informed that the number is not in service. It is unfortunate that some persons are doing mischief in your name. I was forced to deposit Rs. 1380/- though no such amount was payable by me.
I request to make a enquiry how this has happened. And who is this Ashok Rana who contacted tripty lohiya & me and threatened on me resulting in making the payment though no such amount was due towards Tripti lohiya. Why a wrong numbers was given to my daughter of an Advocate.
A reply is expected from you.

Rajnandgaon Your’s Sincerely
491441
Date.22.04.2010 Santosh kumar lohiya
f/o Tripti lohiya
Kamptee line , Rajnandgaon.
491141 (C.G.)

Hello Sir,

I registered my airtel mobile no. in DND list on 12 nov 2009 but i am getting phone calls and sms from airtel about different services like hello tune and chat services, downloading model pics etc

I complained 3-4 times by calling to Airtle customer care 121 but they are not taking any necessary action and also they are not giving any complain no. or reference no. against my complain, and when i request they told me that you will receive your complain no. by sms but i never receive anything, although receive sms from 876 that are you satisfied with your call or not, after complaing

Now guide me that what i have to do now

To bring to you knowledge that getting unwanted calls... continuously getting missed calls from [protected] and when called the no they are not responding .It is highly disturbing and irritating as the calls are continuosly coming even at night times. as a women it is spoiling my day to day activity . Please contact : [protected] - ( Mr Ramesh)for further enquiry who is my brother .
The No which receive unwanted call [protected]

Request you to kindly priortise

SIR,
GOOD EVENING. AT PRESENT I AM HAVING AN AIRTEL BROAD BAND CONNECTION WITH A PLAN GIVING SPEED OF 128 KBS. BUT MY MINIMUM REQUIREMENT IS OF 256 KBS. HENCE I REQUEST YOU TO KINDLY MIGRATE MY PRESENT BROAD BAND CONNECTION TO THE FOLLOWING PLAN.
" SURF 699 "
PLEASE SWITCH OVER MY PLAN TO SURF 699 SO THAT I CAN GET INTERNET SPEED OF 256 KBS OR MORE.
THANKING YOU IN ANTICIPATION FOR AN EARLY MIGRATION .

BANWARILAL SAARWAAN
ASST.MANAGER
INDIAN BANK
GWALIOR
E-MAIL ID : [protected]@gmail.com
MOBILE : [protected]

Whosoever it May Concern,

I Am using Airtel Prepaid Service & my Cell Number is [protected], Few days back I converted my Postpaid no. to prepaid. After converting it into prepaid my outgoing call facility is disconnected by Airtel saying that they have not received my documents, so again I submitted my documents but still my outgoing call facility is not yet started...
If there is any more delay in providing with my facility for which i have paid to Airtel, IT WILL NOW BECOME A MATTER OF LITIGATION AND Airtel WILL BE SUED to CONSUMER COURT.

H M Kshatriya - [protected]

while taking a new airtel connection have submitted required documents at airtel gallery goregaon west.since waiting for a weeks time for the connection discovered that the documents were not submitted from the goregaon west gallery itself for some address confusion.when the concerned authority was questioned for why dint he inform on our other vodafone contact number provided,received a very poor reply of there was no response from our side.Later the authority sent his colleague at our place to collect the necessary document - the ration card,he got the photo copy of the same and the next day the phone got connected.After 3 days the phone suddenly got disconnected and tried to find out the reason,got to know that the documents were not been verified,to verify the documents we were again,i mean for the third time asked to come to the gallery,when asked why was the documents not verified during the last time we received the answer from the zonal manager Mr.Aman that the airtel guy was not aware of the same and for that reason we have to go and produce this document once again and the airtel guy wont be able to visit our place for some other reason.this entire procedure took almost a months time till now.
I request the authority to kindly look into the matter and do the needful.We will truely appreciate your response as nedlessly we suffered some of our important time being trice in the goregaon west gallery.

Regards,
Vaishali Shinde

Dear,
Sir.
when i was scrathing my 15Rcv .....due to mistake last 2 digit number was was vanished.when i contact to call center they did not give me satisfie answer-

pls sir help me

In above matter I have submitted the all proof of me to the retailer from where I have purchased the SIM on the 12.04.10 from there they have forwarded to u..
As I m working with the RASNA since last 19 years my job is to work where the plant is running … from 2002 to 2007 it was in Himmatnagar Gujarat as aWaves foods pvt ltd where I have the connection which I have mentioned in my mail now I m is in Dehradun ( Selaqui ) so I have purchased the prepaid card & this is with my spouse using this since 09.03.10 but when the verification call came she mentioned the fact that our permanent residence is at Ahmedabad & for five to six months our residence is at Motel Baloon in Selaqui so in my view there is no fraud or not a wrong information to u..
U can verify with ur own old records that we have too many POSTPAID LINE Of Airtel since 2002 & it is working till now so when we r ur old customer we think we go with u but from ur side there is no response to me & MY Balance in the same prepaid card is with u of Rs 140/= that u have to give me credit ….by anyway so pl do this i[censored] r restarting this phone then I will be highly oblige….

Thanking u
Awaiting ur early reply…

dear sir/madam, my mobile no. are: [protected]/[protected]/47657585
when i was applied for new connection of broadband/landline/ mobile. your executive was offered to me a 10% discount on my total billing of my broadband/landline/mobile. but now i received my first bill for my broadband/landline/mobiles. there is no any discount for the same.
so, kindly you lookup the matter & do the needfull for the same on the top priority basis.and oblige us,
thanks,
yours truly
veena agarwal
13, harsh vihar,pitampura,
delhi-110034

Today morning I received a missed call from an unknown number [protected] and as I receive lost of ISD calls of personal/ professional nature I dialed back to find out who it was. The voice on the other end answered saying that I( my mobile number) had won a lottery of Rs.10,000 (Ten Lakhs) from Bharti Airtel and Dish TV and to win this prize I need to call Senior Advisor of Bharti Airtel Mr. Rakesh on [protected] and I can dial the same number from my phone now.

I dialed up to find out what this is all about and the voice on the other side ...( in the background I could hear a baby crying) said they were form Airtel's Bandar Head Office in Mumbai and I had won a lottery of Rs.10,000. They asked my number and complete name to confirm and put me on hold for 30 sec...and came back to say I indeed had won the lottery and to win that amount I need to buy Recharge Coupons of Dish TV worth Rs.9,000 but only those that Have Shahrukh Khan's photograph on them.I was once again told that I need to buy these coupons in 2 hours and call back the same number to give the details of the coupons to them after which they will arrange for the cheue to be dispatched to me ..the cheque I can collect either from Mumbai head Office or the team can come to my residence ...I was asked to choose 1 option . I said since I am not in Mumbai...the team can come to my address...they then asked for my address and I gave it. They said the team will come by 9:00 pm and before that in 2 hours I must buy the coupons and give all details to the same person.

However I was told to keep my phone in switch off mode till I buy all coupons and the Airtel people will check my number and trace all calls, sms that will be made to/from my simcard. I can also not exchange this sim, copy the same, use fraud sim of the same number and if any such thing is found I will lose my award money. I was also told that the Rs.9000 coupon money that I will be spending will also be refunded back to me later.

I am amazed and shocked at such fraud calls...why will big companies pay me any money and why am I to switch off my phone and why buy Rs.10,000 coupons. I hereby formally lodge a complaint on this forum and request a prompt action by the Police authority/ Airtel/ Dish TV …..and warn all other fellow national to be cautious and careful for any such fraudulent calls!!!

Dear Sir,

I have been facing frequent disconnection problem of Broadband internet since 6 month. I have raised seveal complaints with different compaint number, the issue has not solved yes and they are asuming the complaints has been resolved and closing all the complaints. Recently I have a raised a compaint with complaint number 3128852. Now the customer care says that the compaint has been closed withoput confirming with me that issue has resolved (the fact that the issue still persists, I have feb up raising a compaint every fornight, do we have any solution for this? I have been paying thier bill promptly since six years.

Sir/Madam
My name is Ramjibhai S. Gadhia. I am having Airtel Mobile connection since last one & half year(Approx.) in Gujarat State.
My Airte Mobile No. is [protected].I have started this no. as postpaid with government CUG plan(for one year approx.) and then converted it to prepaid lifetime with 1paisa/second plan. Resently since last few months this Mobile No. is in Roming(In Rajasthan). From last few days my mobile no.-[protected] is not working(Neither I can make call nor receive).
I asked Airtel's Customer Care(No.-[protected]), Rajkot Airtel's Customer Care Relationship Center Head(Contact No.- [protected]), Nodal Officer at Gujarat(Contact No.- [protected]), And Higher Authority(forwarded me to him by Nodal Officer) at Gujarat(Contact No.- [protected]). But answer given to me by above all Responsiable Parsons (for Airtel Customer Care) mismatches with each other's answer.
I talked with Airtel'sCustomer Care Relation Ship Center Head on dated 19/04/2010, he told me that you have lost your Mobile No.-[protected] and it will come in market on date 12/05/2010.
So, now I don't know what to do? Why Airtel's employee can't give a proper and unity answer that because of which reason My Mobile No.-[protected] is deactivated?
Then I Talked to the Nodal Officer(Gujarat) and Higher Authority(forwarded me to him by Nodal Officer)Gujarat on dated 20/04/2010, then informed me your Mobile No.-[protected] is allocated to another person on 20/04/2010.

How it is possible in very-very sort time?

When I asked Airtel persons to give me in written why my SIM card discontinued I don't get satisfactory answer to get in written.
My mostly comminucation was done by this card.
I want Justice.


Airtel CUSTOMER

Ramjibhai S. Gadhia
"Hari Om", Tantipark Street No.-3,
Plot No.-19/20B, Nr. Gulabvatika-3,
Amin Marg, Rajkot-5.
Gujarat, India.

Contact No.- [protected]

Hello Sir / Madam

I had taken a new airtel connection (prepaid) around a month back from a nearby dealer of airtel connection (Rishi Communication,GF-112A, Sushant Vyapar Kendra, Sushant Lok-I,Gurgaon). It took quite long for the no. to get activated and then it again got disconnected after a few days. And currently the sim is lying inactive because of which I am facing lot of problem.

Upon asking the dealer the reason for the same he said there was some discrepency in the address whereas I have other numbers working on the same address proof. Also there was some form which was missing whereas I had submitted all the required documents and filled up the required details correctly.I was asked to fill up the form again. I was told it will now be activated in 2 days but sadly enough its been 6 days and still the sim is inactive.

I have visited the dealer several times and asked him the status of the activation of the sim. I never got a proper reply from him. I really dont understand where exactly the problem lies.
I am totally disappointed with the kind of service Airtel is providing to its customers and the inefficient airtel connection dealers.

I would like to request the concerned authority to kindly to look into the matter.
Thanking you

PS: The Airtel number that I had taken which is not yet activated is +91 [protected] by the name Siddharth Merathia.

Regards

Siddhika Merathia
+91 [protected]