Airtel Complaints & Reviews

I had made payment of Rs 699 for new connection on 16th April and I am yet to receive connection. Every time I call airtel, they make false promises to me that I will get the connection within an hour.

I have been talking to Santosh [protected] and kamlesh [protected], prem patnaik ([protected]) regional zonal manager, Vishnu ([protected]) and Naresh: [protected]
from airtel, but no one is meeting their commitment.

i am a consumer of airtel from last 4-5 years having mobile no [protected]. From last 1 year i am facing the problem of call drop at my residence i.e Yamuna Colony, Dehradun. I have told this complaint through thier customer care no. so many times. but they did not resolved the problem. Then I have ragistered a complaints on 22 oct 2009 on their email. They have asked my details and i have submit the detail through email. But till date the complaint is pending, the company not showing the interest to resolved the problem. A lot of problem is facing by many consumer in this area due to non availability of continuous signal of airtel in this area.

you are hurmbly requested to direct the company to resolved this problem

Dear Sir,
I am Shoaib and my no is [protected], I m receiving lots of falls calls from those numbers I can't reply .when I m trying to reply. Every time message comes "You have dialed a wrong no". The numbers are...
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],[protected], [protected], [protected], [protected], [protected], [protected], [protected]

Sir I want to know that these numbers are which state.

thanks & regards

Shoaib

Dear Sir/Madam,

I am Mr.Siddaram Ramachandra Kalliguddi, Working as a Computer Teaching Faculty in Raibag National Institute of Computer Technology, I had lost my Micromax 250 Mobile Phone, dated on Friday, 23/April/2010. I had two SIM Card in that One is AirTel - [protected], and the other one is Idea - [protected]. And now I had kept my all important contact in that mobile and SIM Card itself. Now I need my contact back. So please I am kindly requesting you to get back my contacts.

I hope you will do the best for me.

Thanking you

Sincerely Yours
S.R. Kalliguddi

Hi Friends! if in case anyone of you are AIRTEL customer's and are planning to shift then do think 100 times before doing that as i had moved about 30 ft away from where i was residing and now they say that you need to pay 1299 Plan or else we will not be able to shift the plan.
They say that the service will be provided from a Vendor. I said that i was already getting the service from them also initially as well. they said that it is the vendor who is suppose to give you service and you need to pay for the same. I said that i am not looking for a new plan i am only trying to shift whatever was mine and there should be no hassels for the same. Airtel says that either pay 1299 or else disconnect the line. when i asked to speak to the manager they said will do that and yesterday(22nd Apr 2010) i got a call from the Retention team and asking me why i need to disconnect the line? I explained the scenario to them and also informed them that i am shocked to hear what i am hearing right now. as i had not made any request to disconnect the line.......
I was again informed that either disconnect or accept this plan of 1299 RS currently i am paying a rental of 649/-. I had written an email to Mr. Mittal on[protected] but no response......again on[protected] and then the response was not received too

E-Mail on the[protected]

Hi Sir,
Strange to see such a carelessness nature from the CEO of the company. You are certainly leading by an example Sir. I had mailed you on the 13th April and till date not even a single call has been made to me not even from Kaniska who was suppose to arrange a conference call. Your staff is absolutely following your step and amazingly well too. Nevertheless I am waiting for another 2-3 days post which I will take my step and then please do not blame me if this email is found all over the web and then to www.core.nic.in and then directly with Ministry of Consumer Affairs. I really do not want to but the negligent attitude of the company is compelling me to do so.
Thanks & Regards,
Ex-follower of Airtel but not anymore………


E-Mail on the[protected]

"Mr. Mittal,
I wish the platform was different then what I have mentioned below but I am sorry it is not. I have a complaint for which I need resolution and I have mentioned it below in detail description:
Airtel Landline:[protected]
Issue: Shifting of the connection
I shifted from old location to new one and I made a request to shift the landline connection which also has a broadband connection on the same on the 05Th April 2010.
5th April 2010 – I was informed by the representative that the same would cost me INR 300/- and also the same will be done in 3 days. I said ok I am ok with that and please get the same done.
8th April 2010 – No Communication
9th April 2010 – No Communication. I called up to enquire about the same as I had asked my wife to stay back at home and not to go out keeping in mind that the team will come to get the same connected at my place. She was not able to leave the premises in the expectation of the same being done.
10Th April 2010 – No Communication
11th April 2010 – No Communication
12Th April 2010 – No Communication
13Th April 2010 – Kanishka called up from [protected] at 2:15 pm and informed that the connection would be shifted but that would be by the Vendor but I need to accept a different plan which is INR 1299/- to which I replied back saying that first of all I am not looking for a new plan I am only shifting in which I was informed that the charge for shifting is only INR 300/- nothing else. Kanishka told me “Sir, I have checked with the vendor and he is saying that and this can be only done that way no other way. Please let me know if I can disconnect from the current place or you will take this charge”
I informed that this is not right as I am not asking for a new connection I am only shifting that too 30 feet away from where the connection is currently. And as I am interacting with Airtel to pay my Bills, request and complaints I am not concerned about the Vendor Airtel should do the needful to negotiate the same. She said that I will speak to them once and then get back to you.
Kanishka again called from the same number at 3:45 pm and informed me that “Sir, I have talked to them and you have to pay 1299/- to get the connection or else connection is not possible” When I refused she said that I will conference the call from other line with the Vendor then you can talk to them directly”. I said ok but no call was received. At 4:03 pm she called me from the same line and then informed me that the vendor is not reachable will try and get the call conference once successful I said ok as nothing could have been done in this scenario.
Now there are few things I would like to point out:
1) SLA for shifting the connection is 3 days then mine has not happened in 8 Days.
2) If there was a delay in shifting who is suppose to inform the customer as you may be able to understand that my Wife was there at home waiting for someone to drop by and get the shifting done.
3) If I am shifting and I am being forced to pay an amount which is almost double the amount that I am paying that is INR 649/- who will look into that?
I am really sorry but this is causing me a lot of inconvenience mentally as well as professionally as I had taken up the connection in order to work from Home when I am not in office which has completely failed for days. Please provide me a resolution to this issue as in case of failure I will be forced to take it up through consumer forum and Ministry of Consumer Affairs or also I may end up blogging about my experience with AIRTEL. Even though I have gone through enough hassles with AIRTEL it is one of my favorite brands but it may not be any further.
I am looking for a positive response from your end.

There are alot of such experience which i have with me in email which i have gone through with AIRTEL if need be i shall upload all of them one by one.

Dear sir/mam
I subscribed for airtel broad band connection on 19/03/2010 , The application form no is SEF No. CH 994416. I paid an amount of 500/- towards getting connection on the same date. The cheque also got cleared. The connection was not given even after 2weeks .so I spoke to customer care they told problem will be solved with in 2days, and I also contacted the person who came and collected cheque. His name his kalai Mbl no +[protected]. He asked me to contact Mr. Ravi his no is [protected]. I contacted him for more than 50 times. When ever I call he will tell he is on the way to give connection for so many days, but he never turned up. Some times even he will call me at 9pm and tell wait for him, but he won’t come. Then one day 2guys came to my house for giving connection. But the told there is some problem with hub. Next day they came and tried to give connection same excuse they told and left. That day I asked them to give a written statement stating that connection will be given tomorrow. They also wrote and signed it on because of Airtel. Next day they came and failed to give connection. Then I was totally broken because they use to come at late nights @10oclock to my house and it was totally irritating. Next day mr. ravi called me and told he is coming to my house to give connection @9oclock. But he didn’t turn up. So I called customer care and asked them when they will give connection. But they told me to cancel the application. So I cancelled my application and they told the payment will be refunded sent back to my address. The ref no for cancellation is 30951142 and customer care executive name is RAJA Emp ID is 2107351. As on today23/04/09 I didn’t got my refund back. I don’t know what to do. I spoke to customer care but there is no proper reply.
Kindly do the need full or please kindly guide me how to take action against them for not providing proper support.
by Jaideep davis
Mbl: [protected]

From: Aho Bilam [mailto:[protected]@careeroneindia.com]
Sent: Thursday, March 11, 2010 7:53 PM
To: 'Care TamilNadu'; 'cfm.[protected]@airtel.in'
Cc: 'baskar.[protected]@airtel.in'; 'jacop.[protected]@airtel.in'; '[protected]@careeroneindia.com'
Subject: (a/c #[protected] Please close the account and give me full refund tomorrow morning.

Hi all:

In spite of all your attempts to support what you have sold, nothing has worked out and we have not got basic voice capability through our lease line.

It has been a big disappointment and we have spent 3 full days and lost over Rs One Crore of business. Our customers have also lost lot of business opportunities with this.

Please admit that your technical trouble shooting staff has been unable to successfully implement and trouble shoot the system. To a person, all senior staff have failed in providing us the solution.

We are a small company and cannot afford down time like this.. We are moving to another service provider today evening.

If we don’t hear from you, about 100% refund of both 1st month fee and installation fee ( it is Airtel’s failure due to technical reasons and not our cancellation due to business reasons), we will be constrained to take drastic measures.

We need 100% refund of all payments made to us. Please ask the concerned person to come and give the payments tomorrow morning.

Aho Bilam
Director and Business Head
CareerOne Solutions IPL
771, 3rd Floor, 80 feet Road, Koramangala 4th Block, Bangalore 560034 Ph:[protected]
20 Gopala Krishna Road, T Nagar Chennai 600017 Ph:[protected]
www.careeroneindia.com
Cell: 91-[protected](BLR)

dear sir,

i had been receiving the following message from airtel(message portal number: 54321) in my airtel life time prepaid number [protected], once in every month:

thanks for downloading FLAK 88 from Airtel. you have been charged rs. 10

but for your kind information , i didnt enjoy any additional services of airtel or download any bogus content of airtel live service.
when complained using 121 or [protected] the foolish customer care executive replied that " we have no record whether you have downloaded anything or not." but they did not refund the sum to my account. the fraudulent airtel keep continue this service for last 4 months.
therefore, i request the consumer complaint authority so that they take proper action against these frauds.
thanks
rozeara khatun

my mobile number is [protected](dehradun). for the past one month i'm unable to receive text messages from various airtel numbers from chennai. for them delivery failure report repeatedly comes. customer care says that the problem has been resolved from my side. so i the chennai number holders to contact the chennai customer care. they say the problem is in my mobile. pl help sort out this situation,

I am disgusted by the service of Airtel in Ernakulam. My number is [protected]. My latest complaint no for airtel is : [protected]. Suddenly day before yesterday i found that the outgoing calls have been blocked. I called the customer care and they said that i have not submitted the required proofs(which i had already done earlier). Still i went to the office at Kadavantara, Ernakulam yesterday and submitted the required proofs(ID and photo) and they said that my number will be unblocked within half an hour. But even after 4-5 hours nothing was done. I called up the customer service and they responded by not picking up the call or disconnecting the call midway. After that calls to customer care from my number was blocked. I went to the office in the evening and they unblocked my number within 5 minutes. Again today at 5 PM i tried to make a call but to my dismay i found that my number has been blocked again. I called up customer care and they replied that they have not received my ID proof yet. If that is true then how come my number was unblocked yesterday after submitting my proofs. And then again why did they block the number once more. And once more the customer care is not picking up my calls. It says 'you can leave a message'. If this is the level of service provided by Airtel Then i am afraid that i have lost all faith in Airtel and this is probably the last time I am using an Airtel SIM. Seems they are the least concerned about customer satisfaction. I don't know if any steps will be taken or not even after this mail has been sent but still thought that people should know about the awful customer service of Airtel in Ernakulam.

Airtel Hungama content
My name is Mehboob Khan. My mobile no. is [protected]. I’m living in Ajmer, Rajasthan. This is to inform you that on date 22 April 2010 at 12.15.10 pm, on my mobile, there was a sms from 54321 like this :-

Thanks for downloading Hungama Content Video from Airtel. You have been charged Rs 40. MobileTV Watch IPL http://10.2.34.47/OTA

i use Rs 98 airtel gprs plan and there is more then 1.5 gb of downloading is left and my gprs validity is april 29 2010..Now Can you tell me why i have charged Rs 40 from my main a/c when i browsing another site not this hungama...

i have never been subscribed to this content also and i haven't downloaded any content from wap.hungama.com.Please solve this problem as i lost my credit of Rs. 40 like this.Otherwise it shows an open cheating to all the customers. (in consumer court also...)

Thanking you,
Best Regards,
Mehboob Khan (Network Administrator & Trainer)
Mob.[protected], [protected]
Address:- 2409,Vaishali Nagar, Ajmer, Rajasthan.

I have been registered with airtel prepaid service provide mobile number [protected] carrying value of Rs.1000/- as balance and which was not in use for a period of one year.On that pretext this number is not in active use the airtel service provide dieactivated my number without even informing me(user) and neither such terms & condition was accepted on purchase of such sim between us.On top of that in recent past airtel was interested in my number to purchase back so as to give this highly priced number to there valued new customer.In return they were offereing me new number series, which I refused.So airtel took a chance on my unusage of the number and unilaterally deactivated my number and forfeited my balanve amount.So I want to lodge complaint against Airtel Bharti mobile service provid(prepaid) to reinstate my number with the same balance amount.If not then pay me compensation for the same.

Dr.Raja Dutta
GD-224,Ground floor,Sector-3,Salt Lake
Kolkata-700106
033/39898969

Ref. Airtel Telemedia services, Tripti lohiya ID –[protected] –Modem was submitted on 20.08.2009 invoice No. 1, Deochaya Girls Hostel M.G. road, Indore. (M.P.) a sum of Rs. 800/- was paid vide receipt Dted 20.08.2009 at time of submission of Modem.
On 08.04.2010 a call was received from Shri Ashok Rana claiming to be an agent for you from Phone no. [protected].It was informed that a complain was being filed against Tripty lohiya in district Court. It was advised that she should contact Shri Chandrakant Oberai, Advocate on Mobile No. [protected]. It was also informed that as Tripti Lohiya is my daughter he has stopped issuance of warrant. I under that threat deposited Rs. 1380/- vide receipt no. – C.A. 98988645 Dt. 08.04.2010.
There after I tried to contact Shri Chandrakant Oberai, Advocate for you. It was informed that the number is not in service. It is unfortunate that some persons are doing mischief in your name. I was forced to deposit Rs. 1380/- though no such amount was payable by me.
I request to make a enquiry how this has happened. And who is this Ashok Rana who contacted tripty lohiya & me and threatened on me resulting in making the payment though no such amount was due towards Tripti lohiya. Why a wrong numbers was given to my daughter of an Advocate.
A reply is expected from you.

Rajnandgaon Your’s Sincerely
491441
Date.22.04.2010 Santosh kumar lohiya
f/o Tripti lohiya
Kamptee line , Rajnandgaon.
491141 (C.G.)

Hello Sir,

I registered my airtel mobile no. in DND list on 12 nov 2009 but i am getting phone calls and sms from airtel about different services like hello tune and chat services, downloading model pics etc

I complained 3-4 times by calling to Airtle customer care 121 but they are not taking any necessary action and also they are not giving any complain no. or reference no. against my complain, and when i request they told me that you will receive your complain no. by sms but i never receive anything, although receive sms from 876 that are you satisfied with your call or not, after complaing

Now guide me that what i have to do now

To bring to you knowledge that getting unwanted calls... continuously getting missed calls from [protected] and when called the no they are not responding .It is highly disturbing and irritating as the calls are continuosly coming even at night times. as a women it is spoiling my day to day activity . Please contact : [protected] - ( Mr Ramesh)for further enquiry who is my brother .
The No which receive unwanted call [protected]

Request you to kindly priortise

SIR,
GOOD EVENING. AT PRESENT I AM HAVING AN AIRTEL BROAD BAND CONNECTION WITH A PLAN GIVING SPEED OF 128 KBS. BUT MY MINIMUM REQUIREMENT IS OF 256 KBS. HENCE I REQUEST YOU TO KINDLY MIGRATE MY PRESENT BROAD BAND CONNECTION TO THE FOLLOWING PLAN.
" SURF 699 "
PLEASE SWITCH OVER MY PLAN TO SURF 699 SO THAT I CAN GET INTERNET SPEED OF 256 KBS OR MORE.
THANKING YOU IN ANTICIPATION FOR AN EARLY MIGRATION .

BANWARILAL SAARWAAN
ASST.MANAGER
INDIAN BANK
GWALIOR
E-MAIL ID : [protected]@gmail.com
MOBILE : [protected]

Whosoever it May Concern,

I Am using Airtel Prepaid Service & my Cell Number is [protected], Few days back I converted my Postpaid no. to prepaid. After converting it into prepaid my outgoing call facility is disconnected by Airtel saying that they have not received my documents, so again I submitted my documents but still my outgoing call facility is not yet started...
If there is any more delay in providing with my facility for which i have paid to Airtel, IT WILL NOW BECOME A MATTER OF LITIGATION AND Airtel WILL BE SUED to CONSUMER COURT.

H M Kshatriya - [protected]

while taking a new airtel connection have submitted required documents at airtel gallery goregaon west.since waiting for a weeks time for the connection discovered that the documents were not submitted from the goregaon west gallery itself for some address confusion.when the concerned authority was questioned for why dint he inform on our other vodafone contact number provided,received a very poor reply of there was no response from our side.Later the authority sent his colleague at our place to collect the necessary document - the ration card,he got the photo copy of the same and the next day the phone got connected.After 3 days the phone suddenly got disconnected and tried to find out the reason,got to know that the documents were not been verified,to verify the documents we were again,i mean for the third time asked to come to the gallery,when asked why was the documents not verified during the last time we received the answer from the zonal manager Mr.Aman that the airtel guy was not aware of the same and for that reason we have to go and produce this document once again and the airtel guy wont be able to visit our place for some other reason.this entire procedure took almost a months time till now.
I request the authority to kindly look into the matter and do the needful.We will truely appreciate your response as nedlessly we suffered some of our important time being trice in the goregaon west gallery.

Regards,
Vaishali Shinde

Dear,
Sir.
when i was scrathing my 15Rcv .....due to mistake last 2 digit number was was vanished.when i contact to call center they did not give me satisfie answer-

pls sir help me

In above matter I have submitted the all proof of me to the retailer from where I have purchased the SIM on the 12.04.10 from there they have forwarded to u..
As I m working with the RASNA since last 19 years my job is to work where the plant is running … from 2002 to 2007 it was in Himmatnagar Gujarat as aWaves foods pvt ltd where I have the connection which I have mentioned in my mail now I m is in Dehradun ( Selaqui ) so I have purchased the prepaid card & this is with my spouse using this since 09.03.10 but when the verification call came she mentioned the fact that our permanent residence is at Ahmedabad & for five to six months our residence is at Motel Baloon in Selaqui so in my view there is no fraud or not a wrong information to u..
U can verify with ur own old records that we have too many POSTPAID LINE Of Airtel since 2002 & it is working till now so when we r ur old customer we think we go with u but from ur side there is no response to me & MY Balance in the same prepaid card is with u of Rs 140/= that u have to give me credit ….by anyway so pl do this i[censored] r restarting this phone then I will be highly oblige….

Thanking u
Awaiting ur early reply…