Airtel Complaints & Reviews

Hi,

I bought Airtel Digital TV (HD) about 10 months back and have been regularly recharging on time. We went out of station between Jan 10th and Feb 10th. When we came back we found that the Digital TV was not working. When we went to the apartment terrace to check the Dish Antenna we were surprised to see that the Antenna Receiver was missing. It was professionally being removed, I guess by an Airtel technician. When we called Airtel customer care (which has very poor service), they said that customer id number doesn't belong to me, and also the registered mobile number was recently changed to some other number. We were surprised to hear this and when asked why it was changed they had no answer. They transferred the call twice but none of the representative was able to provide clear answer. In fact they said that we need to pay Rs. 260 to replace the Antenna receiver. Why should I pay this amount ? The customer representative said that he will inform this to senior manager and someone will call us within 48 hours. Now its more than 2 weeks and nobody from Airtel has bothered to call us. We are unable to watch anything on our LED from past few weeks.

I would request to take action against Airtel's unprofessional act and poor customer service. I want this issue to be resolved as soon as possible with no charge.

My Airtel Customer ID : [protected] (but it seems its assigned to someone else)
My mobile number : [protected]

Date logged this complaint : Mar 4, 2012

Thanks and Regards,
Somashish Roy

plz send call hisory of my mob. [protected] for last six months, which is very important to me.

Ref: Complaint no. 11912432/ L.Mohammed Nawaz/ Ph:[protected]/ Account No.15727064/ Vellore City.

I Have given a complaint with regard to generation of bill even after disconnection of Broadband service on 18/02/2012 to the nodal officer through mail and I got a reply that my complaint would be processed by 22/02/2012 but I am yet to get any response with regard to my complaint. Today I got another bill for the month of February. I have disconnected my Broadband service on 22/12/2011, yet I have received bills for the month of January and February, 2012. Please resolve the issue and cancel the bills for the month of January and February for which I have not availed Broadband service.

Facts :

I have been using Airtel Broadband service for over 2 years in vellore, Due to further studies in Chennai I requested disconnection of my Broadband service on 22nd December 2011 and I gave a letter to the Airtel customer outlet at vellore regarding the same. I informed the lady at the customer service desk to cancel my BB connection immediately, since my bill date is 27th of every month. Then on 24th December I submitted the Airtel Phone Instrument and BB Modem and got an acknowledgement regarding the same in a letter.

I paid my December BB bill in January. In February I received yet another bill for the BB Service. I went to the customer care centre and asked them about it. I related the situation to the lady, for a brief moment she panicked and then told me that the cancellation has been done only on 9th January. I showed her the acknowledgement copy of submission of Modem and to that she replied that it takes 10 days for cancellation.

I cannot understand why it takes 10 days for cancellation of Service, Where the data could be processed immediately. I asked the lady to let me talk to the seniors. She led me to a person who is about 25 year old. I then related the situation to that person. The person pointed me to be seated and then for about 10 minutes he kept me awaited over his personal matters. He told me that I have to pay at-least Rs. 110 for the cancellation has been made only on 9th January, 2012. I told him I am not responsible for his and the lady's sluggishness and hence I will not pay the bill. He told me "You have to pay the bill, there is no other way".

Dear Airtel,

You said, “Jaise chai ke sath toast hota hai, waise Har ek friend jaruri hota hai….!”
Nice lines, but do you ever followed them?

I have lots of complaints for you, but you don’t have proper customer support to hear them. Finally one of your branch-level managers suggests me to go for portability. It’s really funny, isn’t it?

I am suffering from many things provided by “a friend called airtel”.

I was having a plan which offers me 1paise/sec calling. But suddenly from June2011 you started charging me 1.2paise/sec after asking for reason you replied, “Sorry sir, but you recharged with a voucher Rs45 which makes your call for 1.2paise/sec, it’ll be for one month..! Do you need any more help…? Thank you for calling airtel… Have a nice day.. ”

But you charged me for six months and more with the same charges.

I was used to it. Then you started debiting Rs1/sms instead of 50paise/sms. This time I decided to go for mobile sim portability. I ask for it.

Suddenly your department woke up, saying, “Hey our friend is living us, stop him, convince him..!”

Then your retention department made a call to me, asking the reason. I explained him everything above mentioned.
He said, “Dear friend of airtel, I am offering a special plan to you. The plan is for six months. You’’ll be charged as airtel-to-airtel 1paise/6sec and airtel-to-other in India 1paise/2sec and any landline call 1paise/sec, Rs1/sms…..This is free to you for 1 month, from next month you’ll be charged rs1/day as a charge for service for 5 months…”

I said, “OK, give one more chance to my stupid friend”

The day you called was 16th Jan 2012. You promised that it’ll be start within 72 hours.

Again I made a call to ask you on 26th Jan. You replied, “Dear (Stupid) FRIEND, the service is already activated from 19th Jan”
I said, “I am not getting any benefits of the call rates you mentioned”

You promised to reply in 2 days, but this time too, “Tie tie fish”
I said to myself, “POPAT”…..

Then on 19th Feb. You started charging me Rs1/day for service you promised me.
I made a call, you said nothing.

I report to nearest branch of Sinhgad road, Pune-Maharashtra on Feb 22, 2012. He is promising me to resolve my problem since then.
On 27th Feb, the manager (Mrs. Smita Madale, [protected]) over the Sinhgad Road branch, I talked with her too, explaining my issue. She again promised to call me back in 30 minutes, again same story, and no reply.

One of the next afternoon, one of the customer care executive (Mr. Mayank, [protected]) over there called me and said, “Dear (Stupid) sir, your service will be freshly started within 48 hours. That is from 1st March your six month service will start”

I was very much happy; you can’t imagine I updated my facebook status too... 

And yesterday I made a call to the branch-office again, he replied me as, “Dear (stupid) friend, I suggest you to wait for Monday, March 5, 2012, if are not notify please go for portability”

I am still laughing at these responses from a friend.

I am using airtel from past six years, but last six months are “ohhhhh”. I don’t want to explain them to anyone more.

Best Regards.
One of stupid, Mango (aam, common) man...

Sir
On 3 march rs 99 has been deducted from my account for hungama pack which i have not activated . I called customer care they stopped the service on 4 th and assured that my money would be given back in four hours but i havent recieved my money still ... Pls refund my money As soon as possible im in need of it ...tanks in advance

Hello Airtel Customersupport,

I have Airtel number [protected] for several years and since last week it is suddenly showing as "Inactive SIM".

I had international roaming enabled on this number as I am currently in Kenya.

I tried to topup credit on my number, hoping that this is related to zero credit but unfortunately the Airtel recharge page gives me an error that my number [protected] is not a valid prepaid number.

Please help ASAP.

Thanks in advance.

Regards,

Subrata Roy
+[protected]

Name: Soumitra Dey

Airtel Broadband A/c No.: 16094031

I would like to change or "switch-over" my current Broadband Plan to "Uno 3Gb/499/-"

Your kind initiative on this matter I shall ever pray.



SOUMITRA DEY.

Sir on 3.3.2012, 99rs was deducted from my account from mobile no [protected]. When i called customer care they told me that i had activated hungama wap content which actually i havent activated. They told me that i had activated hungama wap content by browsin Airtel Live which i havent opened and they also told me that the money will not be refunded to my account and they are forcing me to accept that i had activated the service. I got a message that 'Thanks for using Pack Purchase subscription service from Airtel. You have been charged Rs 99." So it is my humble request you to sort out my problem. Thank You

Airtel charged me incorrectly for 6 months rental for 3G in Aug 2011. I filed a complaint and asked for refunds. For this Airtel mentioned that we will provide the refund in the form of Cheque but this cheque never reached me. This cheque was also not encashed by whoever the receiver was so AIRTEL did not loose any money. Now, I have raised lots of complaint and called 100s of times to Airtel, talked to escalation manager, floor manager, Nodal officers etc but no resolution yet. Following are some of the Service request numbers: 39402640, 41540077, 41578525, 41710832. Following is the interaction ID with Nodal officer (Mr Vinay):[protected] which has the latest context. Please note that I have informed in clear terms that I will not make any payments to AIRTEL till this issue is resolved and it has been 5 months now since AIRTEL is working on this issue. I was also not expecting any kind of disturbances in mobile services as this is a corporate connection and I as the customer is not at fault here. Rather I am the one who is doing all the follow ups which is really disappointing.

Despite the above clarification Airtel has barred my outgoing calls and 3G services. Airtel presence team from Delhi is also involved but I am not sure why they are not able to resolve it. The issue has simple solutions:
1. Cancel the old cheque and issue a new one. Provide me the tracking ID of courier by which the cheque is being sent.
2. Simpler solution is: Directly adjust this amount (Rs 2063/-) in current outstanding amount and I can make the remaining payment.

The irresponsible behavior from Airtel is really disappointing on this long pending complaint and I am not sure why Airtel presence team is also acting like deaf n dumbs. Anyone knows what else I as a customer can do? What is the next level of escalation?

- Priyank Tripathi (Airtel post paid number: [protected])

I was using the airtel number more than 8 years, how come you people blocked and deleted my number without informing or sending text. When I went to your customer service they said it was informed to me by call and text, and later it was deleted from our system. Airtel Lairs
IF you want the same number again than you should go for billing (postpaid) what’s the cache!!!

Lairs, no body tried to inform me neither by phone conversation nor text message, what was your intention to block my simcard number; I had a balance of 58 rupees, how come you people deleted my number from your system. This is under the Airtel Law!! Show me you’re Law Terms and Conditions, Public Service or Personal Service. Im really pissed off from your Damn Things you’re really doing with loyal customers, or you need me to sue on you?
My bank accounts service relay on my Airtel number used since 8 years.
I want my simcard & same number back without cooking new stories, or I will go to Court.
Airtel number: [protected]

Im currently available on Tata: [protected]

Hi,



I am Vijay Praveen Kumar & i have the airtel sim with number - [protected], which is andhra pradesh number & is currently under roaming in karnataka & on 1/3/2012 morning i got an sms from airtel stating that as this number is not being used since 3 months i need to start using to avoid disconnecton of the same. with immediate effect i have started using the number & made calls as well. when i received another same sms on 2/3/2012, I have checked on the customer care number - [protected] on 2/3/2012 with Mr. venkatesh & Mr.Naveen as well if my numbers ok to use & was reassured that as i started using it & could see 4 calls been made recent, the sim is active & they asked me to ignore the sms received as well.



But i was shocked to notice that the sim is inactive this morning & when called the [protected] number i was told after 16 minutes of call by Mr.Subramanyam that the sim is recycled & passed on to his supervisor Mr.mani, who very ubruptly stated that he is from cisco & got nothing to do with the previous associates reassurances on my sim being active & my number is recycled now.



I would like to bring to your kind notice that this number has been updated as the only contact number a week back in my resumes & is the only way of contact with many companies for me now & even all my bank accounts & other services have been linked to this number & hence keep getting all sms's to this number itself & hence request you to reinstate the number for me as early as possible.



Hope to get the positive result as early as possible from your end.



Thanks & Regards,
VIJAY,
Mobile : [protected] (Bangalore number)
/ +91 [protected] (roaming number)

Sir,

Im a resident of Bagh Amberpet(R.K. Nagar), Hyderabad...myself and 4 of my family members are using Airtel service and we are not receiving any calls ,sms due to signal problem inside my home....we phoned to customer care several times but there is no proper guidance from them...so plz suggest us a solution on this....

REF: for reasons only they understand

I had charged my Airtel mobile [protected] on 22nd feb 2012 for 80.00 Rs and since 1st march random deductions like 1Re and in excess were noted. on the 2nd of march, I had a balance of 59 Rs and it was suddenly wiped off and got a shock when I checked my balance. I immediately went to the Airtel relationship centre and was given a no. to talk to customer service. I called them up and was told that the deduction was for browsing the internet, but I have been browsing for 2 years on wi-fi and never had this problem. When I mentioned this fact they said it was unique for some handsets like blackberry (I used blackberry 8520 which is 2G) and iphones where for some applications they start using 3g services. I corrected them saying my phone was 2g and not 3g compatible, they said is was a slip of tongue and they meant that I was using 2g services.
The whole thing seems fishy and how could some applications use prepaid credit when I always use wi-fi at all times. Me explaining this fact seems to have no effect and they insist my phone somehow managed to use the prepaid credit and change the settings by itself to leave me with zero credit.
I'm absolutely disappointed with the explanations which they seem to make up as they go along and I doubt my future prepaid recharges would be safe either. I would greatly appreciate if the issue is brought to relevant persons and my money credited. If there is anything I can do myself, advice would be appreciated.

Jayakar A.
mobile : [protected]
Hyderabad
Andhra Pradesh
India 500062

Dear Sir ,
This is in reference to a call made to the Blackberry Airtel Customer Care department(7070) from number [protected] at 02:02pm.THE ATTENDENT TOLD HIS NAME Mr.VIKAS.

But I am really very sorry to say the Attendant didn't know the sense of talking , If i am not understanding a thing, he is no one to shout on me and say that i am not knowing any thing in a very rude behaviour and sarcastic manner(bad insulting language) to show the customer down ,really it was bad on his part to misbehave in that way which is not at all acceptable and just hell he also turned some words out which is not resistable at all.
With only the respect of Airtel I did not reply him and disconnected the phone.

But for sure this matter has to be taken up seriously and some Punishment OR STRICT ACTION should be rendered or else i will just Port my number to some other network but i don't want to do that as i am a customer with airtel since last 12years.
or else i should move to the higher authorities if nothing is done to it.
If attendant like him stays in the company the company would have a very bad impression.

So not to increase the complaint and telling about that worst attendant i would like you to take a strict action so that it is never happens again .
Will wait for your precious action and the reply to it. Hope to have a serious action from your-side with full investigation to know the worst of it!

Thanks a Lott..

There's no 5.1 Surround Sound in Dolby Digital Plus Format from the HD STB for Star Plus Channel,
only PCM 2.0 audio signal, even though the STB is connected via HDMI Cable to my KENWOOD Receiver .......


my Customer ID : [protected]

ajay rana.

Inspite of paying the entire annual rental in advance for airtel landline number [protected], the line has been disconnected since last 45 days which is creating a very bad image of airtel. The customer care team along with “Appellate”, “Esupport” and “Nodal” is purposely avoiding this issue and not replying.

No reply to mails, no action taken.

As per customer care executive, the permission for this connection is not there in the society. Our simple question is, how the rental charged in advance and connection given if not permission is there? How the connection stood active for 5 months without any trouble?

If Airtel is not in a condition to provide support, we have requested a refund of the balance rental paid for the period ever since the connection has become inactive.

We expect a call to the user Kalpesh Shah at [protected] with a proper solution. To mention, so far many junior officials have called to give new new ticket numbers, without any solution. We do not have much time and patience to entertain useless calls now.

PARTIAL mail communications are enclosed for reference.

From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Wednesday, February 15, 2012 4:56 PM
To: [protected]@airtel.in
Cc: [protected]@airtel.in; Dawn, Papiya (EXT-Other - IN/Ahmedabad); nodal.[protected]@airtel.in; Appellate.[protected]@in.airtel.com
Subject: FW: Regarding Your Airtel broadband Number [protected]

Hi,

Request your immediate and serious intervention…… If this is your customer service all I can say is GOD save Airtel

It pains me to tell you that my fixed line and Broad band services are non functional since past one month now with no response from your side.

I have to bear the pain because despite repeated mails and complaints to your customer care in this regards, nobody from your esteem organization has taken the pain to resolve the issue.

What surprises me is the kind of responses I receive from your end. Some communicate that the issue is resolved as discussed, without any discussion or resolution. The other day a gentleman called me and tells me that there is some issue with society permission and as per Airtel policy I should talk to society and provide the requirements and details to Airtel for resolution.

Do you guys think that I am a big time . Did you ask me to provide permission and all this nonsense while I paid one year advance rental and you gave me this connection? As an end user, how am I suppose to get permissions for you for an old connection that was working since months. Please stop this nonsense as it does not befit a company like Airtel.

I am surprised by the comfort zone in which your staff has been hatching my complains. Somebody please show the responsibility and own this issue.

The trailing mail is only tip of the iceberg. Your account of your pathetic services is as attached herewith for you kind perusal.

This is the final mail from my end to your department. My next mail will be now be addressed your top management and the Consumer Forum.


Regards,

Kalpesh Shah
[protected]

From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, February 03, 2012 9:37 PM
To: 'ext [protected]@in.airtel.com'
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE: Regarding Your Airtel broadband Number [protected]

Hi,

Is this some kind of a Joke?

I havn’t received any call from the undersigned and no engineer has visited me.

Also, the Broadband services as well as the fixed line services are non-functional since the past 15 days.

Please note that I have taken enough of nonsense from your highly irresponsible organization.

Its high time someone owns responsibility towards my grievances. Airtel as an organization should show some character and stops draining my advance rental without providing services.

If my issue isn’t resolved in next 72 hours, I will be compelled to go the CONSUMER FORUM or take appropriate measures to safeguard my money paid towards advance rental.

Best Regards,

Kalpesh Shah


From: ext [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, February 03, 2012 3:45 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Regarding Your Airtel broadband Number [protected]


Dear Customer,

Thank you for contacting Airtel.

This is with reference to your e-mail dated 23rd January 2011, regarding the non-functioning of services towards your Airtel broadband connection [protected].

As per your telephonic discussion with the undersigned, we are in receipt of a confirmation from your part that subsequent to an engineer’s visit the services are working fine towards the abovementioned Airtel account.

Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest.

Regards,
Vikash Prakash
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com


From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Wednesday, February 29, 2012 10:01 PM
To: 'appellate.[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; '[protected]@airtel.in'; 'nodalofficer.[protected]@in.airtel.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

Still waiting for solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Tuesday, February 28, 2012 9:29 PM
To: 'appellate.[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; '[protected]@airtel.in'; 'nodalofficer.[protected]@in.airtel.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]


Hi,

Still waiting for solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Monday, February 27, 2012 10:32 AM
To: 'appellate.[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; '[protected]@airtel.in'; 'nodalofficer.[protected]@in.airtel.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi,

Still waiting for solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Friday, February 24, 2012 11:27 AM
To: 'appellate.[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

48 hours over and no solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Wednesday, February 22, 2012 11:05 AM
To: 'appellate.[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi,

Thanks for replying so early…you took only 2 weeks and 2 days just to provide a new ticket and zero solution!!

May we know why you are assigning a new ticket no 11902884 again when the below ticket no 11090826 is not closed? Are your all departments including so called “Appellate”, “Esupport” and “Nodal” equally efficient as your customer care department?

Check all enclosed mails…all are replying to solve this “shortly” since last one month! Please update status to Kalpesh Shah at [protected].

And what is the timeline for shortly means? You are dragging this issue since 20th January 2012, ie more than a month!! Please try to improve your service…there are many operators in the market to provide good service and atleast a better customer care than yours.

Regards,

Papiya Dawn

From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: Wednesday, February 22, 2012 6:37 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: Re: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Dear Mr. Dawn,

Thank you for writing to airtel and giving us an opportunity to assist you.

Ref: Email dated 06-February-2012, regarding the connection not working for your airtel account number [protected].

We would like to inform that your above mention concern has been registered with us vide reference number 11902884 and same will be resolved shortly.
.
Please accept our sincere apologies for the inconvenience you might have faced due to the above mentioned episode.

Please do write in for any further assistance.



Warm Regards,
Shweta Khanna
Appellate Office
Bharti airtel limited




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[protected]Original Message[protected]
From: papiya.dawn.[protected]@nsn.com
To: appellate.[protected]@in.airtel.com
Cc: kalpesh.[protected]@nsn.com
Sent: 06/02/2012 12:39:25 PM
Subject: Reference number[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



Kindly confirm how long defines your ¿Earliest¿ action.



No action taken and your customer care is just sending a mail stating issue is
solved!!

Please note, the executive has never spoken to the customer and no engineer
visited as well.



You must have recorded the Conversation (With Vikash Prakash of Airtel Customer
Service Team as claimed in the enclosed mail) and there must be a proof of your
claimed engineer¿s visit! Can you please show the same to us? Or you have made
this a common practice of writing nonsense mails?



Also kindly do not waste our time by involving your junior officers to call the
customer and take more time by issuing new ticket numbers.



Regards,



Papiya Dawn



From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: Wednesday, February 01, 2012 11:38 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]



Dear Mr. Dawn,



Thank you for writing to airtel and giving us an opportunity to assist you.



This is in reference to your email on 30-January-2012 to our appellate office
regarding the connection not working for your airtel landline number
[protected].



We would like to inform you that request regarding connection not working has
been registered with us vide reference number 11090826 and the same will be
resolved at the earliest.



Please accept our sincere apologies for the inconvenience you might have faced.



It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



Please do write in for any further assistance.



Assuring you the best of our services.


Warm Regards
Shweta Khanna


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
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96FF 1 A79808A8BF0107A858988F575DF7394F611739CFD 1 3 0 2 B B
C729EE42D56BADC&refno=Qrc[protected]



[protected]Original Message[protected]
From: papiya.dawn.[protected]@nsn.com
To: appellate.[protected]@in.airtel.com
Cc: kalpesh.[protected]@nsn.com
Sent: 30/01/2012 01:52:08 PM
Subject: FW: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



The below mail is for your kind attention and immediate action please. May we
know the SLA you are following for providing a solution to a particular
ticket? We have so far raised 4-5 tickets in last 10 days for a single problem,
and all of them are lying unresolved!!



Inspite of paying the entire rental in advance the line has been disconnected
since last 10 days which is creating a very bad image of airtel. Kindly note,
your customer care team is purposely avoiding this issue and not replying since
the full rental is being claimed by the customer. We expct a call to the user
Kalpesh Shah at [protected] with a proper solution.

I have Airtel Broadband installed at my home with Phone number - [protected]. My problem is that they have upgraded my broadband plan without any prior notice and which have caused me to pay extra 100+rs per month.

My plan was and unlimited plan with speed of 512kb/sec till 10GB and 256kb/sec after that but now they have upgraded it to 2mb/sec for 10GB and 256kb/sec after that. My problem is that i was able to consumer an appreciable speed of 512kb/sec for minimum of 15 days a month but now due to 2mb/sec speed my high speed data limit use to get end within the first week of month.

I have contacted costumer care many times but they are not willing to give any positive response to my problem. Either they have to reinstate my old plan or i want the high data usage to be upgraded to 20gb under my current plan.

Hope airtel will do something about it or i will be hitting consumer court soon.

Airtel digital tv has made me a call on 25feb from mobile no. [protected] , [protected] and told me that i[censored] recharge your airtel digital tv account with rs. 1100 then u got 6+6 months scheme. Then i recharge my account with rs. 1100 and call back to company and told her that i recharge my account then they reply me that u got ur scheme within few hours. Then on next day i call back to company and told her that i didnt get my scheme upto now.. Then they reply me that u got ur scheme within few hours.then on next day i call to company customer CARE number then they reply me that u need to change ur plan and we are changing it aand u got ur scheme within 48hrs. But i didnt got it. Then on 29feb i call back to company customer CARE number then they reply me that this scheme is not valid to u.plz help me.
Ankit
Ph:－[protected]
Email :－[protected]@gmail.com

sir
i am the unfortunately victim of your company i have around 7 postpaid numbers with me in my house .i took due to insist of your company.i want to take attention of the company about certain problems which is a total harrasment to me and my family.
first of all i want to tell in the month of january 2011 executives of your company came to my house and insisted to take 4 numbers in cug plan ,and similarly i took the numbers [protected],[protected],[protected],[protected].
due to these numbers i immediately contacted customer care num,bers and requested and instructed them to disconnected the number [protected] because i am getting some unwanted calls.after two three days i got a call from senior official of your company requesteing not to disconnect number ,but i strictly instructed her to disconnect the number as early as possible.she committed me that the number will be automatically disconnected within 48 hours.the number is disconnected around 20 february 2011.
surprisingly the so called reputed company is charging the bill till date .i really shocked and keep informing about this on customer care but who cares for the customer ,the so called reputed company is interested in making money by fraudful activities by duping innocent consumers .no action taken by company to my compaints.i sent my written application to the outlet r c cellular laxmi nagar nagpur but they refused to accept.i sent several e mails but no response got.

coming to the number of [protected]
this time company is try to prove they really involved in fraudful activities by charging forged bill to the customers/consumers.they charged around 1600 billed and 3800 unbilled amount to me as airtel live gprs charges excluding other charges.i shocked to see the amount the services which i have never used the com-pany is going on charging the same.similarly i continuosly informed customer care and nodal officer of concerned region but the company is do not have any bother to response.which is shameful in the market.i paid the bill but i do not got any explanation about this.

[protected]

prior to two months i visited your outlet laxminagar nagpur to migrate my bill plan into 999 advance rental plan.executive informed me the availability and told me to talk on hot line from your outlet.i done the same thing and your hotline executive has instructed me to deposit 999 rs cash at the outlet to activate the plan.i deposited the cash at the outlet but today i recieved the bill of [protected] i again shocked that no such plan is activated on mu number .it is a height of tolerance from a customer /consumer to tolerate such activities of company.

i further glad to tell you that i want to disconnect my all numkbers [protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ further ask you that to give me explanation that why i should not disconnect the numbers and should use your services.
i further inform you that i am going to take following action
1. to file strict civil and criminal proceedings against the company.
2. i am going to refer this matter before press and media so that all peoples should know about the fraudful activities of the company.
3. i will file the written compalint befire TRAI to investigate the mater.

i need a quick response from company as last chance failing action will be taken.
[protected].

copy to [protected]@trai.gov.in

respected sir,

on 24th of february,i had activated a 3g plan costing rs 43 on my number and for that company deducted rs 43 from my main balance. since then my plan has not been activated till today. i registered a complaint to the costumer care executive regarding the problem and company promised me to solve my problem till 27th february evening. But now they are ignoring my number and i am not able to connect to the costumer care helpline. even i am having balance but they are telling me that i cant make calls because of insufficient balance. i am fade up of all such faults of airtel company.