Airtel Complaints & Reviews

I am staying in Hyderabad Tolichaowki area, in this area if I am going to buy any recharge coupon then every store keeper who is selling the recharge coupon asking 1rs extra on every coupon, when I ask why it is so then they are saying that service provider executive is charging extra so only we are also taking... ever this is the max retail price this is the problem with every one..

Please do something for this, I don't whether the service provider is taking extra money thats the reason store person is charging extra or store keep it self charging extra, this is the problem of max. place of Hyderabad.

Please help us.

thank you

This is Balasubramani from Trichy. I have been using Airtel network for the past 2 years, number is [protected]. Five days back my Airtel number has been blocked. I have called to Airtel customer care regarding this problem on Friday night. One customer care officer has received my call and told, we have called you yesterday for address verification. But you didn’t pickup our call. Thus why we had blocked your mobile no. After that I had made lots of question regarding that problem to that customer care officer. But he hasn’t given
me a proper answer. Then he has transferred the call to his manager. The manager also said the same. And then finally I have requested to manager, I will submit my id proof to my nearest Airtel office. But he has told it is not possible, because once blocked you won’t get back your mobile number. I had requested so many times but they can’t understand my problem. I have been mentally upset by what he had told. I am a job seeker; I have given my mobile no to my friends, family, relatives and my resume also, I have not been able to make and recieve any calls and mgs etc.I have phone call interview on coming 05.03.2012. Please give me back my mobile number. If you won’t give me, my carrier will be spoiled. Please take care this issue seriously and do the possible as early as u can. I hope, i will get better solution for that.

Here i have mentioned another contact no +91 [protected], Please call to that number for any further information

With Regards

Balasubramani.P
cell :+91 [protected]

hello sir/madam
my name is swetha. My mob no. Is [protected] iam getting wrong calls vulgar messages and threatening warnings from the mobile no.[protected] .when iam calling he is not recieving calls otherwise switching off. But every night he is tourturing me with calls and messages. Please sir get me rid out of this it is so kind of me.
Thanking you sir!

Dear Sirs,

I have been charged Rs.299 for the renewal of the monthly Blackberry plan. which i have now been using for one year.

One day before the renewal date, i sent a De-Activation request by SMS to 121 (airtel).

But next day i noticed that i have been first charged Rs.299 for the new month, and few minutes later the BB plan was de-activated.

I have been complaining them, but i find it very difficult to reach the right person who really has the powers to correct the problem.

All the customer care executives will feed you with same excuses and scripted messages, which in real have no solutions for you.

I hope airtel will solve my problem urgently, as i have to travel and my BB is not working !!

My mob.No.:[protected].
Rajeev

Sir,

My name is Naveen Mehta, I am using one airtel prepaid no. i.e. +[protected],

The service provider deduct some amount w.r.t. Value Added Service of Airtel TV and I didnt use or activate the same thru phone.

I have already contact to Customer Care , but they people told me that they will not refund my money.


Request you to help me in this matter. The Provider are not responding properly.


Thanks

naveen mehta

+[protected]
+[protected]

I have been using a prepaid Airtel sim ( No.[protected] Mobile No.[protected]) listed at Thiruppur (originally purchased as post-paid) since Nov. 2010. At the time of initial application for the sim and again at the time of changing the post-paid connection to Prepaid in May, 2011, I had submitted all the required documentary evidence of residence, central govt.service etc.I was getting the bills in the first months at the address provided by me as long as I was using a post-paid connection.After switching over to the prepaid connection , I have been recharging the account regularly. Yet, to my disbelief and consternation, I was shocked to receive a meassage that my connection was deactivated without any notice though I have fulfilled all the requistes. The deactivation was done abruptly and rudely in violation of all the established norms of customer-service provider relations.It was high-handed and atrocious.I have been using this number for nearly two years and all my numerous contacts are aware of this number only. This sudden deactivation has left me high and dry as it is an uphill task to inform all my contacts about the deactivation. It may even cast aspersions on my integrity as a customer.Subsequently, when I tried to get a duplicate sim on the same number, it went futile as the dealer at Pondicherry (B.P.Communications,) tried but failed repeatedly in his attempt. My calls to Nodal Officer through Customer Care evoked a monotonous and indifferent reply that the connection cannot be reactivated. He cited the reason that there was no address proof. My question as to the earlier submission of documentary evidence went unheeded. It is the most shocing behaviour on the part of the Service provider.No courtesy.No rules and regulations.This kind of irresponsible and provocative responses will bring down the edifice on which the company has been built. The company should realise that customers are the actual pillars of the company.If no action is taken even at this stage, I will be constraned to move the cnosumer courts.I still look forward to a positive reply.

A.J.Raffi [protected]/ [protected]

Hi,

This is sivakumar. I purchased an airtel data card before 20 days, Same time i took airtel broadband connection also. both the service was very badly provided with very worst response. the customer care employee placed my call regularly in hold and without any intimation they would cut my call. when i asked for their EMP ID they did'nt provide me, the next case in data card is all of a sudden i got a message as network registration denied. i contacted customer care and asked them to help .they told me to tell the data card sim(mobile) 10 digit number. i couldnt get the number because when i put the sim in the mobile and trying to call to another number it gets me mobile network not available . i told this stage to CC people (Arputha raj and kiran) but they told we cannot help you without 10digit number. i had the sim no and serial no. application no but they told they cant help. am really frustrated with Airtel service and am exhausted completely. they are not ready to help and the network is also very poor. it automatically disconnects. the interest they showed on sales of datacard and broadband is completely missing at the time of technical service. Airtel Company should TAKE IMMEDIATE ACTION. Else stress due to this Customer care and airtel people will take me to any mental depression . In case if am depressed and taking any serious actions on myself, the cause and complete responsibilty is AIRTEL.

Since Sunday, 27 february, 2012 morning my Airtel sim card no. [protected] has been blocked due to invalid Puk code.I can only get "Sim card rejected", error message on the mobile screen. I have very important contacts in this sim.
I would be very grateful if could help me reactivate this sim.

I have subscribed a la carte pack with selected options yesterday n received a call today in the afternoon from airtel saying that my a la carte pack will be activated within 1 hour but still it has not been activated and the old pack which is the economy pack is still activated instead.

For the reconfirmation i have called on airtel digital tv customer care number and the person says that in their notice neither the a la carte pack has been activated nor they have any such information in their system.

Its already more than 24 hours and still no activation message i have received yet.

My customer id is: [protected]

Hi, i'm complaining about an airtel number, [protected] for my friend. She getting anonymous calls and messages from this above mentioned number to her tata docomo number. She really annoyed. She requested them to know about whats wrong with them. But they refused and they sending awful statements such as I will kill you and etc. So please help her in this. She would be very grateful to you if you help her. Thanks. Regards, rajesh

Dear Sir/Mam

I want to bring into your notice that since day 1, I was facing problems regarding my new connection for[protected] regarding internet services. The problem was that since day 1 i was not getting the guarantedd speed of 2mbps and the next day i was informed that my limit of 30 GB was over, I dont know how could they say that because i never download such. Moreover on my selfcare account it showed that download was only 124 MB and this airtel didn't believe and harrassed me economically.
I was amazed to see that AIRTEL people gives many commitments but only for making blury image of AIRTEL. I made many complaints for its solution but nothing came up. Since many mail were forwarded, many calls were answered and visited AIRTEL office but nothing processed regarding cancellation of my number. Then I had to take a step to lodge a complaint at CONSUMER COURT then only was my connection dismissed.

All these transaction were between 23rd and 31st Jan,2012

I was also given commitment by AIRTEL HEADOFFICE EMPLOYEE that my bill would be waived off and my DEPOSIT of Rs. 500/- would be surely refund, but as stated earlier I dont believe any such committment for AIRTEL and now I came to know by calling customer care that lien has been exercised on my deposit and there is no refunding details for that. I assume this is fraud on part of Airtel to adjust my deposit against a bill for which a customer was economically harrassed by the department. I was committed that i have to bear no bill + i would surely get full refund.
I was also informed that bill liability would be beared by the sales person and not me but it seem that AIRTEL never does the job as to commitment...

They only gave me this reference number[protected]..
Please help me

Inderdeep Singh
Jalandhar

My name is neeraj Sharma. I recently ported out from Vodafone to airtel. Since day one with airtel I'm having issues with network and drop calls. I called up airtel so many times to complaint but nothing has happened till now. I don't understand being the number one mobile service provider why can't they resolve my issue. My number is [protected]. I hope my issue gets resolved.

I HAVE BEEN RECEIVING PRANK AND ABUSING CALLS ON MY AIRTEL MOBILE NUMBER FROM A AIRTEL MOBILE NUMBER FROM WEST BENGAL CIRCLE AIRTEL NUMBER [protected].
BEING A LADY I AM AFRAID OF SUCH CALLLS .

KINDLYHELP OUT AND MAKE THIS NUMBER TO STOP CAALLING AT MY NUMBER..

FOR ANY DETAILS PLS CONTACT MY HUSBAND NUMBER [protected].

THANKS & rEGARDS
L.M

Dear sir/madam,
My colleague Mr Roy, had procured a prepaid SIM card ([protected]) from Airtel in the year 2003 from Barrackpore, Kolkata. Suddenly they have deregistered his number on 16 Feb 2012 without any valid reason. repeated inquiries at customer care centres at Tollygunj, Kaligahat, and Parkstreet have yielded no fruitful explanation or reason and the centre employees say that the number has been deleted from the computer.

The validity of the SIM was till June 2014 (valid for lifetime) and regular recharge has been done till date. The balance was more than 200/- on date. Photogragh and proof of residence along with the KYC was also submitted last year and there wasn't any issue till now.

Refusal by the customer care to check out the problem is a rude shock to him. Deletion of the number being used since the last NINE years is a real problem to relatives and acquaintances who have this number and are unable to contact him. It is requested to look into his case.
Thanking you,
Ravikumar

I am having Air tel Digital TV connection since 4 years with customer ID: [protected]. Recenty few days back suddenly my favorite channel (No. 529- ABN Andrha Jyothi) was deleted from the Digital TV network. I have contacted customer care but no reason was given to me. I have choosen Digital TV bacause of required channels are available in the service. My complaint is to reinstate the afore said channel in the network.

Name: Murali Shavukari

vibin varghese
11:11 AM (4 minutes ago)

to digitaltv


Hi Team,

The below list in the acknowledgment mail i recieved is wrong. Its not the actual list which i selected.
Please find below the list of channels which i actually want:

1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20

7. STAR GOLD HD: 15
8. STAR MOVIES HD : 20
9. STAR WORLD HD: 15

10. STAR PLUS HD : 20
11. COLORS HD : 15

Total Price: 156
Pay Price: 156


Please fix this issue. I am facing this issue everytime i select channels.
I have previously raised this issue over mails and customer complaint forums,
But there has been no resolution niether any response over this.

Kindly call me @[protected]

Regards,
Vibin.

On Sat, Feb 25, 2012 at 11:03 AM, <[protected]@airtel.in> wrote:
Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Provision A-La-Carte package :
Date: 25/02/2012 11:00:29 AM
From: pisces.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Team,
Pls provision the channels for the customer whose details are mentioned below:

RTN:- [protected]
Customer ID:- [protected]
Email ID:- pisces.[protected]@gmail.com

Channel List:
1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20
7. STAR GOLD : 15
8. STAR GOLD : 20
9. STAR WORLD : 15
10. STAR PLUS HD : 20
11. COLORS HD : 15


Total Price: 156
Pay Price: 156

Thanks & Regards
airtel.in

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Provision A-La-Carte package :
Date: 25/02/2012 11:00:29 AM
From: pisces.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Team,
Pls provision the channels for the customer whose details are mentioned below:

RTN:- [protected]
Customer ID:- [protected]
Email ID:- pisces.[protected]@gmail.com

Channel List:
1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20
7. STAR GOLD : 15
8. STAR GOLD : 20
9. STAR WORLD : 15
10. STAR PLUS HD : 20
11. COLORS HD : 15


Total Price: 156
Pay Price: 156

Thanks & Regards
airtel.in

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I Gitesh Hulke is user of airtel no.[protected], would like to complain about the money being deducted from my pre-paid connection at random. Since last 8-9 days, Rs.1 is being deducted daily.I checked the last 5 deductions and it stated that i am being charged for some value added service, which i had not activated neither intended to activate. In spite of repeated complaints to airtel, they are avoiding the issue or give vague replies.

It is disheartening to know money is deducted unknowingly and we consumers are being made a scapegoat. Just because we don't bother to check due to our pre-occupations, companies like airtel are taking advantage of vulnerable consumers and making money.

The modus operandi is such that they come out with various schemes and the money gets deducted without the consumers subscribing to such schemes. Calling airtel call centre is futile as they cut the call immediately when they come to know about this issue. The common man is not powerful in terms of money like bharati airtel, but his voice can be powerful enough to bring big organizations down. And airtel needs to be told that.

I hope this forum looks into seriously and save many consumers from losing their hard earned money unknowingly.

Warm regards
Gitesh Hulke

Good Morning,

This with regard to the poor and harassing mobile services given by Airtel to their customers. I am associated with Airtel for quite a long time and have gone through lots of inconvenience with them from the past 4 to 5 months. In the month of October, 2011 I was given an offer by Airtel Sales team based in New Delhi that I will get Rs. 599/- Blackberry Plan in 50% off for the life time and I agreed to it but after 2 months I was started getting charged Rs. 599/- monthly for my Blackberry services. I contacted the Airtel customer service department who informed me that the offer was valid only for 2 months and when that I informed them that I was given this offer by their own sales team based in New Delhi, they said it was a wrong commitment given to me. Now I want to know how can customers being a wrong commitment like this by the sales team of Airtel?

I complained it on [protected]@in.airtel.com but every time I send them an email I just get an automated reply saying we have received your email and we will get back to you in 2 to 3 days but nobody reciprocate on the mentioned date and ultimately I have to follow-up with them. Afterwhich, I complained it to nodalofficer.[protected]@in.airtel.com but they also did not reciprocate properly and offered me some few rupees discount which is nothing in front of their wrong commitments and cheating which they do with their customers.

After seeing these kinds of poor customer service and the harassment which I have gone through with Airtel, I decided to port my number and get associated with Vodafone. I sent message on 1900 and I received my Unique Porting ID on 17th February, 2012 from 1901 and I have already submitted my documents to Vodafone for the same but Airtel number portability team (names-Nilesh Sindrekar and Anjali Bhople) and retention team (name-Aparna) are continuously calling and asking me the same questions again and again that "why I am leaving Airtel" and inspite of giving/telling them the reasons they just reply that we will forward your request and my number will be ported to Vodafone but still nothing is done. Also all my bills are cleared with them and as on date there is no due pending in my Airtel account. I have even checked with Vodafone team also and they said Airtel is not releasing my number from their end and now Airtel has stopped both my services i.e. Voice and Blackberry.

They are purposely harassing the customers so that the Unique Porting ID get expired as they delay the porting request and the customer is not able to port to the other mobile service provider resulting the customers don’t have any choice but to stay with Airtel as they need their services very much active and this has been done with many of the customers who are/were with Airtel.

I request the Indian Consumer Complaints Forum to help in porting my number to Vodafone.

Thanks & Regards,
Arzan Mehta
+[protected]

Dear Concerned,

We Pleasant Moments a company having 7 Airtel Connection all over our offices and branches. For one of Land Line connection was required to shift from ITPL to Koramangala[protected], we had given a request for the same twice in the month of June, 2011 (Request No : 19485 dated 25/Jul, 2011) but so far no action has been taken. But continually Airtel customer care people calling us for asking bills outstanding payments. We strictly said that we have give a request to shift the connection, do it we will pay it. Even for the reason only two months (July, August, months dues have been waived off from Airtel)

Today suddenly I have receive a mail from Airtel as follows:


DEAR SIR/MADAM,

THIS IS TO INFORM YOU THAT
There is a outstanding due of Rs 3726 /-on your Airtel Landline number [protected]_kk The payment has been not recieved for the same till date. Hence the case has been moved to our soliciaters and a Lok adalat notice has been iniciated on 5th Feb 2012 at the Court Deputy Registrar, 2nd Floor, City Civil Court Complex, Behind Kaveri Bhavan, Bangalore- 560 009 On 27th FEB 2012. between : 11 am to 3.30 pm for amicable settlement of the above mentioned acount.

The notice has been despatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any clarity feel free to contact Mr Sunil Kumar - [protected]

Note: DO NOT REPLY BACK ON THIS E-MAIL, FOR ANY CLARIFICATION CALL BACK ON TH ABOVE SAID NUMBER ONLY.

THANK YOU

BHARTI AIRTEL LTD
__________________________________

This is leading us to terminate all our remaining Land Line connection immediately. We do not want to keep relation ship with these kind company, which is not doing it duty in time and putting blame on customer.

Dear sir,

We switched our Airtel Landline service of number [protected] ang got a new ip-tv connection of Same company i.e aritel by a new number [protected] in November. We requested them to retain the old number till december because of my sister's marriage. We paid the amount for the requested time period. But we got calls asking for bills dated till January first we resisted then we paid rs 1688 against the payment of rs 2511. They took away our Handset and modem and told us that they will return our security money . WE HAVE A RECIEPT STATING FULL AND FINAL PAYMENT .But we still recieve calls regarding our outstanding balance and they have refused to pay our security money in respect of handset and Modem.Hoping for a quick action.
Ishaan Jha
108,Sanskrit Nagar society,sector 14,Rohini Delhi -85