Airtel Complaints & Reviews

To,
The Officer,
Bharati Airtel, Mumbai
Dated : 6-Feb-2012

We, the residents of Chitrakut Bldg- A wing, Barve nagar, Ghatkopar (W), Mumbai- 86, would like to lodge a complaint towards the disturbance created due to the Mobile Towers installed in the midst of the residential area and in the premises of the building, thereby causing hazardous implications to the life of the residents in the vicinity. Our compliant is specific that the Mobile Tower of Airtel has been installed on the terrace of the building that are hardly 20 to 25 feet away and which is totally illegal according to the Environment (Protection) Act, 1986. As you know that the general rule is that the Mobile Tower has to be installed 100 meters away from the residential area and the radiation emitting from the Mobile Towers causes various effects on the human body and slowly proves fatal. Due to the close presence of electromagnetic wave emitting source that the tower is, we residents are all getting affected by the pollution caused by the waves.
Moreover, the Mobile Towers are also accompanied by generators which supply power to the towers. The generator runs 18 to 20 hours a day and makes unbearable noise and vibration. The noise from the generator is so much that we are unable to sleep at night, even during the day time we find it difficult to carry on our day today activities. The noise is so much that it can be heard from long distance too. This is highly disturbing for the small infants, students, women, old aged, sick and everyone around. Since past 2months the generator has been causing too much noise especially during the night time and becomes more specific and steadily increases during midnight due to the silent environment and empty roads. This issue has been brought to notice to the secretary of the building and mainly to the supervisors of Airtel. It has been time and again requested to them to put off the generator of the Mobile Tower, which they have been continuously refusing to do. The issue has also been discussed with few other members of the committee, but all in vain. It seems the society is absolutely ignoring the ill and hazardous effect on the health. Due to all this we all neighbours and residents of this building are facing headaches, migraine, heart palpitations, lack of sleep, problems in the ear drums, etc. Kinds of various problems.
We therefore, request you to kindly look into the matter and take appropriate action and see that either the Mobile Tower is removed permanently from the above premises OR be placed to some other safe location in order to prevent further damages to the health of the residents and all the innocent people here of the area.

Yours faithfully,
On behalf of Residents of Chitrakut Bldg, B-wing,
Barve Nagar, Ghatkopar (W), Mumbai -86
Pooja J
Email Id : [protected]@gmail.com

Airtel have subscribe me to gamesclub without my information and reducing daily 5rs, now i request them to deactivate it as early as possible plz.........

Hi..this leena mehta from raipur chhattisgarh. This person named Bharat Chuganni runs a mobile recharge shop and sells recharge vouchers and e recharge more than 50 % of the company rate. For example: if we ask a 30 rupees recharge card he says it is of 50 rupees but its not of company rates. Everybody is stressed of him in New Rajendra Nagar Area of Raipur , In front of Sai Baba Nursing Hospital. Please do take some action as we are stressed of this shop.

Dear Consumer Complaints Team,

Good Afternoon,

I am very much fed up from Airtel (Himachal Division), because i have contacted Airtel many times. I have made complaints on its website. Two times they have contacted me and assured that whatever amount has been deducted by Airtel, it will be refunded. So far they have not refunded it, that's why I am writing you, Please help me.........

My complaint to Airtel is:- I have taken no service regarding SMS Pack and they keep on renewing SAMA Subscription Pack and one SMS they are sending to me, which is:-

From AD-54321:-

You have been renewed for SAMA subscription service from Airtel. You have been charged Rs. 7.

Above message has been sent to me once again on 05/02/2012 at 11:13 hrs, same message on 28/01/2012 at 10:43 hrs and one message on 21/01/2012 at 16:49 hrs.

Regarding above grievance, i contacted Airtel, but no action has been taken by Airtel so far, while I have been satisfied by their customer care executives upon my complaints logged on their website. When i talked him they said to me "You might have pressed button/taken service", then we have activated this pack, while it was nothing so, in nut shell, I would like to tell you that they (Airtel) are be-fooling/cheating the customer and they are earning some money by this way.

One SMS was sent to me on 02/02/2012 at 11:14 hrs by 53636, which was:- You are subscribed for SAMA Pack, "You'll be charged Rs 7 on[protected] for renewal. To deactivate sms UNSUB SAMA to 53636, for more sms SUB HELP, sms @ Rs 3/- Unnecessary I had to send this sms for deactivating SAMA pack",

while i have taken no SAMA pack or any other pack, for which my Rs 3 got deducted from my balance also unnecessary.

Once again request to you. Please help me to get this problem solved as soon as possible.

I shall be highly thankful to you and your team.


Many Thanks in Advance !!

Deepak Varshney
[protected] (This is my Airtel Number Himachal Division)
Place: Baddi, Distt-Solan (HP), India

This is to inform AIRTEL mobile internet was very very poor speed. If recharge for mobile internet pack Rs. 5 to 30 means need speed will be fine. Other recharges like Rs. 98, 149, etc., are really dead slow. For these recharges validation is 1month, but no use, i can't complete full space allocation. (For example Rs. 98pack contains 1GB free browsing & downloading). So please viewers don't recharge for high rate internet pack in "AIRTEL".

am AirTel DTH subscriber since 2010 subscription ID [protected]. Couple of months back I upgraded to HD Recoder. Everything was working as expected till last week when I realized stop, pause, recording is not working and also have lost all previous recordings. I called customer care on Sunday Jan 29 SR 15825146 and was promised issue will be fixed in 24hrs. Next day I received a call from engineer saying leave DVR on, l left DVR on but issue was not fixed. I called back customer care on Tuesday and to my surprise I was told SR is closed as issue is resolved. I asked for escalation and next SR 15864423 was opened on 31/01/12 again after 24hr engineer did visit but issue was not resolved. As per engineer they will have to change DVR. They closed 2nd SR as well without fixing problem. Finally on calling back 3rd SR 15939518 was opened on 3/2/2012. Now they started story of DVR out of stock. In between I get a call from [protected] some lady saying I need to pay for engineer visit + 1000INR as DVR replacement. This is something new why should I pay for replacement. It's just 2+ months since I paid 3500 for upgrade to DVR and now to fix problem they are asking me to pay. Had I known this in beginning I would not have thought of going with Airtel. I want Airtel either fix the problem ASAP or return my money.

Showkat

My Airtel DTH Box has got a problem. Everytime when I switch on it, the channel & volume is reset to 100.

When I contacted the executive, he told me that recently airtel had updated their software to do so. I understand, why do you want to set the channel to 100, but why do you want the user volume to 100.

Is airtel recently updated their software to do so ?

Then I had a conversation with one of your senior executive, Praveen G, Bangalore( Interaction ID :[protected]. He told the same too.

When I took the DTH connection, I had an offer of two packs(which includes Tamil). Last week you removed that from my package. The offer that you offered should be there for the customer unless he changes his plan, right ?

When I asked the same to your executive, he irresponsibly told me that you've the right to remove the channel without any prior notice. Is this the right way of dealing customer ?

I recharged my prepaid mobile phone No: [protected] from 'AirTel' on19/01/2012 at night, by using my citibank credit card, on line.
The recharged amount has not been added to my account till date, inspite of my having lodged several complaints, on mobile and by e-mails.
I was assured by one of their representative that it will be done with-in 24 hrs but now almost a week has passed to this assurance also
The main complaint No: is CONRC [protected] dated 20/01/2012 at 8.24 a.m.

I am ABHA GUPTA. MY Address is 532 D. H.Road. kolkata - 700034 my customer ID- [protected] At the time of installation of Airtel digital tv I subscribed monthly package of VALUE SPORTS Rs.175/-only.
But I am being charged more money
. I want value sport pack (Rs. 175/-) only and not any other & I want its conformation immediately .
My mobile no. is - [protected]
e mail - [protected]@yahoo.com

Sir,

Myself Avish Aggarwal I am the owner of Mobile Number [protected] Airtel Punjab.

I am very harassed from the AIRTEL Mobile Prepaid Provider. Tomorrow dated[protected] night (11:30 PM) my account balance is Rs. 123.94 Paisa and the early morning when i pick my mobile to call someone the messsage is that u have below minimum balance and that time i have only Balance is Rs. 1.94 Paisa.

I am also harassed from customer care executive Mr. Chohan Working in Delhi/NCR Airtel customer Service. That person say i am helpless to do the needful for you this deduction is genuine.

Sir My request to you is that please punish this company (AIRTEL) to very heavy amount for future they don't do the same

Please return back my balance only 122 Rs.

Thanks

Avish Aggarwal
[protected]
House no 44 Street No 2
Ferozepur Cantt Punjab
Pin 152001

Due to some unknown reasons, few unwanted services has been activated like - Jokes, Horoscopes etc which automatically deducts huge amount from my account.I contacted to Customer Care and requested them to deactivate them ASAP but situation is still the same.
I was told by this customer care that those services will be removed immediately but even after more than 30 days i am having the same situation.

Kindly help

rakesh my number is [protected] so i will be waiting for ur sms

Airtel Trick to Charge Customer Unnecessarly

My name is Satinder Singh I was using airtel postpaid numbers from many years. i was very much disappointed with your company behaviour toward my numbers.

my number [protected] is deactivated by aitel on 22nd jan 2012 because my credit limit exceeds and your executive said to deposit Rs 5100 for that.

i told them about all the things that happens which create this heavy bill. The fault was on his side.
Now i am going to explain all the things to you.....

i got a message from airtel that Gprs has been activated on your mobile. on the same day i call your helpline number and request them to deactivate it as i have not activated it. he said you are given 200mb free, you can use it. on the next day i use 120 approx data on my mobile by downloading application for my mobile, which also shows the amount o[censored]sage on that day.

next day i got message from airtel that your unbilled is Rs 3000, iwas surprised. i call your helpline and deactivate the gprs. on next day i got message that your bill is Rs 6000(approx). and outgoing was barred.
i call your 121 and said about the problem they said you have to wait for bill generate. on 22nd Dec 2012 aitel deactivate my incoming also. Thats really Bad. My bill generates on 24th dec 2012 and aitel cant wait for 2 day. i am using your numbers from many years and you do this with me. i missed my important call because of airtel nonsense.

on the other side, i got same message of gprs activated on my other postpaid number [protected]. i call 121 and said to deactivate it. he said you are given 500 MB free. But beacuse of my early experience i deactivate it on the same time without using it.

Now My actual bill is generated which is Rs 4521, REALLY Unbelieveble for me. I am unbale to pay that because that's against my principles

Kinldy disconnect the airtel connection. I am highlighting this again and again.

Please contact [protected]

Mob no. [protected].

First complaint is regarding cheating in the name of special offer. I received msg about New Year Gift regarding 600+200 minutes of talktime on recharge of Rs. 197. I recharged for Rs 197 on Jan 24 (transID[protected]. The above msg continued to be received by me till 26th. Now the special/secondary balance was being deducted for a few days and then deduction is being made from primary balance. Where did the secondary go? The msg states validity 30 days.

Second complaint is regarding tariff rate plans for Rs 23. They say the plan will be there for 180 days. I recharged with Rs 23 on October 19. Now I got a msg on Feb 1 that my 'per second' tariff is going to expire in 2 days. Can anybody calculate 180 days between Oct 19 and Feb 3?

Is there any way to speak to customer care? The automated system is only a nuisance.

i have been using my number for quite a few years and I had to travel outside of India during which my phone went on international roaming.I decided not to disconnect my connection so I can use it when I come to India for various things.Now after 2 years of paying rentals and charges every month the company disconnected my number.And that too without my intimation.They say they have a internal guideline that if not used for long they disconnect.But how long...its not clear?
You can pay rentals for any amount of time to keep your connection alive and they will just disconnect any time.you cannot always use International Roaming as it is damn costly so you have to switch to other options like a calling card etc when calling to India or a Voip phone. When asked to appellate about the guidelines that after how much time they feel the number should be disconnected they say it is not clear as it is market and reputation based.What kind of an answer is that...you keep charging the customer for any duration and suddenly permanently disconnect him or her just because of non usage.WHY IT IS COMPULSORY IF I AM PAYING MY RENTALS...??
And that too without any intimation you permanently disconnect???No email etc ...?
WHY?

Respected Sir,
Myself Dinesh, I here by inform you that I am using an Airtel prepaid Sim from 5 Years, No: [protected]. In Mid December I opted for a Port out because of no good tariffs. And when I quoted an Request to 1900 for porting, I received a call from Airtel Customer Executive telling me a new Tariff which is, Airtel to Airtel 10 ps/min, Airtel to others 30 ps/min and tariff validity is for 180 Days. I opted for this tariff and i was happy with it, but all of sudden in Mid January Tariff was changed to 60 ps/min to all Mobiles without my concern and at least not even a single confirmation msg from them. When i asked about it to the customer executives they were telling me that My tariff validity has been expired. At first they owed me this Tariff for 180 days, but it was changed in 30 days.
And again when I Lodged a Complaint on Mid January based on by change of tariff, They gave me my tariff which is Airtel to Airtel 10 ps/sec, Other Mobiles 30 ps/sec on 22nd of January. But again by January 24th my tariff was changed to 1.2ps/sec to all Mobiles, which is 80 ps/min. And since then I am requesting for my tariff but of no use. They hold my call and they will disconnect it again, when i question about it they that its a technical problem, but once or twice it can be technical problem but every time i call them my call will be Disconnected and I am not getting my Tariff.
Opting out of Airtel now is not a Problem to me, But They Have Cheated Me on my Tariff Plan and I want to teach them a Lesson.

Since two months, I am in receipt of the following messages and deduction of daily charges:

"Dear user you have been subscribed to Wallpaper Pack. You will be charged Rs.1/d. To unsub sms STOP TO 122." Followed by
"Daily Wallpaper service renewed"

I have not at any time subscribed to Wallpaper Pack. And I tried to reply STOP to 122 but it is always sending failed.
I want this to be stopped immediately.
Thanks.

My Mobile number is [protected] - A S VINCENT PAUL

Sir,
For the past 15 days every day i am getting message like below,
" you have been renewed for ITW NEWS_1 subscription service from Airtel, you have been charged Rs.1."
from AD-54321. And 1 Re. per day deducted, and receiving news messages. I didnt activate any service like this, i tried in many ways to deactivate this service, but in all tells 'no service activated for your number' . Please deactivate this service. my mobile number is [protected]

Thank you

Hi ,I am Bhupen ,this is my ph:[protected], pls send me puk no.