Airtel Complaints & Reviews

I Gitesh Hulke is user of airtel no.[protected], would like to complain about the money being deducted from my pre-paid connection at random. Since last 8-9 days, Rs.1 is being deducted daily.I checked the last 5 deductions and it stated that i am being charged for some value added service, which i had not activated neither intended to activate. In spite of repeated complaints to airtel, they are avoiding the issue or give vague replies.

It is disheartening to know money is deducted unknowingly and we consumers are being made a scapegoat. Just because we don't bother to check due to our pre-occupations, companies like airtel are taking advantage of vulnerable consumers and making money.

The modus operandi is such that they come out with various schemes and the money gets deducted without the consumers subscribing to such schemes. Calling airtel call centre is futile as they cut the call immediately when they come to know about this issue. The common man is not powerful in terms of money like bharati airtel, but his voice can be powerful enough to bring big organizations down. And airtel needs to be told that.

I hope this forum looks into seriously and save many consumers from losing their hard earned money unknowingly.

Warm regards
Gitesh Hulke

Good Morning,

This with regard to the poor and harassing mobile services given by Airtel to their customers. I am associated with Airtel for quite a long time and have gone through lots of inconvenience with them from the past 4 to 5 months. In the month of October, 2011 I was given an offer by Airtel Sales team based in New Delhi that I will get Rs. 599/- Blackberry Plan in 50% off for the life time and I agreed to it but after 2 months I was started getting charged Rs. 599/- monthly for my Blackberry services. I contacted the Airtel customer service department who informed me that the offer was valid only for 2 months and when that I informed them that I was given this offer by their own sales team based in New Delhi, they said it was a wrong commitment given to me. Now I want to know how can customers being a wrong commitment like this by the sales team of Airtel?

I complained it on [protected]@in.airtel.com but every time I send them an email I just get an automated reply saying we have received your email and we will get back to you in 2 to 3 days but nobody reciprocate on the mentioned date and ultimately I have to follow-up with them. Afterwhich, I complained it to nodalofficer.[protected]@in.airtel.com but they also did not reciprocate properly and offered me some few rupees discount which is nothing in front of their wrong commitments and cheating which they do with their customers.

After seeing these kinds of poor customer service and the harassment which I have gone through with Airtel, I decided to port my number and get associated with Vodafone. I sent message on 1900 and I received my Unique Porting ID on 17th February, 2012 from 1901 and I have already submitted my documents to Vodafone for the same but Airtel number portability team (names-Nilesh Sindrekar and Anjali Bhople) and retention team (name-Aparna) are continuously calling and asking me the same questions again and again that "why I am leaving Airtel" and inspite of giving/telling them the reasons they just reply that we will forward your request and my number will be ported to Vodafone but still nothing is done. Also all my bills are cleared with them and as on date there is no due pending in my Airtel account. I have even checked with Vodafone team also and they said Airtel is not releasing my number from their end and now Airtel has stopped both my services i.e. Voice and Blackberry.

They are purposely harassing the customers so that the Unique Porting ID get expired as they delay the porting request and the customer is not able to port to the other mobile service provider resulting the customers don’t have any choice but to stay with Airtel as they need their services very much active and this has been done with many of the customers who are/were with Airtel.

I request the Indian Consumer Complaints Forum to help in porting my number to Vodafone.

Thanks & Regards,
Arzan Mehta
+[protected]

Dear Concerned,

We Pleasant Moments a company having 7 Airtel Connection all over our offices and branches. For one of Land Line connection was required to shift from ITPL to Koramangala[protected], we had given a request for the same twice in the month of June, 2011 (Request No : 19485 dated 25/Jul, 2011) but so far no action has been taken. But continually Airtel customer care people calling us for asking bills outstanding payments. We strictly said that we have give a request to shift the connection, do it we will pay it. Even for the reason only two months (July, August, months dues have been waived off from Airtel)

Today suddenly I have receive a mail from Airtel as follows:


DEAR SIR/MADAM,

THIS IS TO INFORM YOU THAT
There is a outstanding due of Rs 3726 /-on your Airtel Landline number [protected]_kk The payment has been not recieved for the same till date. Hence the case has been moved to our soliciaters and a Lok adalat notice has been iniciated on 5th Feb 2012 at the Court Deputy Registrar, 2nd Floor, City Civil Court Complex, Behind Kaveri Bhavan, Bangalore- 560 009 On 27th FEB 2012. between : 11 am to 3.30 pm for amicable settlement of the above mentioned acount.

The notice has been despatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any clarity feel free to contact Mr Sunil Kumar - [protected]

Note: DO NOT REPLY BACK ON THIS E-MAIL, FOR ANY CLARIFICATION CALL BACK ON TH ABOVE SAID NUMBER ONLY.

THANK YOU

BHARTI AIRTEL LTD
__________________________________

This is leading us to terminate all our remaining Land Line connection immediately. We do not want to keep relation ship with these kind company, which is not doing it duty in time and putting blame on customer.

Dear sir,

We switched our Airtel Landline service of number [protected] ang got a new ip-tv connection of Same company i.e aritel by a new number [protected] in November. We requested them to retain the old number till december because of my sister's marriage. We paid the amount for the requested time period. But we got calls asking for bills dated till January first we resisted then we paid rs 1688 against the payment of rs 2511. They took away our Handset and modem and told us that they will return our security money . WE HAVE A RECIEPT STATING FULL AND FINAL PAYMENT .But we still recieve calls regarding our outstanding balance and they have refused to pay our security money in respect of handset and Modem.Hoping for a quick action.
Ishaan Jha
108,Sanskrit Nagar society,sector 14,Rohini Delhi -85

Ref-Customer ID-[protected]
I am pasting all the mails,i have sent to to airtel DTH and reply by airtel
Reminder-6 It was told yeasterday by airtel area manager that migration of dish is not possible due to local cable operator problem.however there is no such problem in my area.
Here I am requesting you to give me same reply in writing so that further action can be taken to resolve the problem.

Subsequent to reminder-5, a call from airtel DTH landline no [protected] on 20th feb 2012 was recieved today and Mr Sameer has assured me to resolve the problem at the earliest.Afterwards a call was recieved from mob no [protected] and after asking queries Mr Nitin said us that you are complaining again and again,he further said that neither your problem will be resolved nor any engineer visit to you.
It is really surprising that you are deputing a person to solve my problem who do not know even how to talk a customer.You are advised not to depute such a person to resolve my problem in future.
It is again requested to return my remaining annual subscription amount and disconnect the primary airtel DTH connection also.
Reminder-4
Ref-Customer ID-[protected]

Forwarding again,since you are not able to provide me service,please return my paid annual
subscription amount,so that alternative arrangment can be made.
Forwarding again my 10th feb 2012 mail,no action from your side.
My earlier repeated request,to change the orientation of dish to receive new satellite has not
been done so for neither any person has come for CPE recovery.I am very sure that after
completing my annual subscription,I will stop taking services from you.Please note that I am
in process to get this issue resolved through consumer forum also. Pasting my earlier
complaint below.
Ref-Customer ID-[protected]
1.On 6t September 2011 I have received SMS that your representative will come to realign the
Dish
but till date after so many reminder no body has come from your side.Due to above problem,i am
unable to receive some of channels and poor reception also.
2.On 6th December I have requested to disconnect my 2nd DTH connection with service request no
14269696 but no action has been taken for disconnection.Further you kept on deducting charges
for
2end connection till date.After complaining again I have received another service request
no14283114 for CPE recovery related happy code 979 but was futile.
Please note after so many reminder and repeated request,my problem is still unresolved.I have
never encountered such a poor service response from any service provider. Please do the need
full
to resolve the problem at the earliest failing which I have no option left but to seek the
help
of consumer forum.Please also note that I will not make any further communication in this
regard.
Regds
P N Pathak Mob [protected]/[protected]
Reply by airtel
Dear Mr. P N Pathak,


Ref: Email dated 02/20/2012, expressing concern on service issue of your airtel digital TV connection – Customer ID [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that the delay in service issue must have caused you a lot of inconvenience.


As per our telephonic conversation with you on 91- [protected], we would like to inform you that due to local cable operator problem we are unable to resolve your service issue in the given time. We sincerely regret for the same and ensure you the resolution would be given shortly.


Your Nodal Reference No. is[protected].

Hello Airtel Team,

Here I come again after 8 months with the same issue.

My IPTV (land line number[protected] has stopped working again. To bring to your notice, I raised a ticket[protected] on 18th Feb 2012 and finally a engineer (Rakesh) visited my place yesterday on 22nd Feb. I was told that a new connection has been allotted to someone else and line port where my connection was patched has been given to him now, due to which my connection has stopped working. I wonder how a company can do this, is that how you treat your old customers (I have this IPTV connection for almost 1.5 years now)?

Anyhow, I was assured that my connection will be fixed from the back end. No one bothered to provide an update and finally I decided to call Rakesh who visited my place & I was told that connection cannot be fixed and you get the IPTV connection closed permanently. I was shocked to hear the response from his side.

I then decided to call customer care to report this issue (spoken to Priyanka) and no wonder I got to hear a different story. My Ticket 11854036 was closed with a status that there is a problem with the electrical line. What kind of crap is this? Rakesh, who did not even bother to visit inside my house made conclusion on his own that there is a electrical fault? What the hell electrical fault has to do with the Airtel IPTV connection when my TV, Modem, Setup BOX are functional and well attached to the electric board. Since that ticket was closed, I am not allotted a new ticket number 12070196.

Airtel Team, pleaseeeeeee... I have seen this in past and DO NOT wish to go through this all again. I had faced a similar issue about 8 months back, my IPTV was not working for more than a month and I was charged for the entire duration my connection was down (now thats a smart way to earn money, provide connection which does not work and than continue charging to the customer).

I want some responsible person to look into my issue and get it fixed at the earliest.

Mayank Aggarwal
+91 [protected]

Res. Sir/Madam

I am a girl living in bhilai-3 & i am getting misscalls & messages from these 2 airtel numbers [protected] & [protected]. I very stressed because my parents were beating me because of these numbers & they are daubting me. I do'nt know what to do. So, kindly help & provide me the details of above mentioned airtel numbers. Please reply me in this email id- [protected]@gmail.com.

Thank You
Shweta Singh

Hi,

I want to raise a complaint against Airtel. I had a no [protected] on which I have activated international roaming when I was abroad. Since last three months, I was not using the no, so as per TRAI rules, my no got disconnected by Airtel for non-usage. Airtel did not send me any mail regarding this prior to disconnecting the no. Since my no is a corporate no, they had my both personal and official email ID, even though they did not mail me. If they would have mailed me that my no will disconnect, I would have make a call or two as international roaming was activated. This no was quite important to me as I was using this no since last 4 and half or 5 years back. And all my bank accounts, credit card accounts, insurance details etc have this no only. And on that heights of Airtel, they deactivated this no and changed into prepaid and gave it to somebody else. Now they say that they can't give me this no.

Now can anybody please tell me that ditching such an old customer is ethical for such a big mobile service provider like Airtel. All my family members were having Airtel connection only, and after this problem, which is a breach of trust b/w customer and service provider, I am really frustrated. I cant login to my bank and do transactions.

I dont know, how much this complaint will impact, but I request the people viewing this thread to let me know Mr. Sunil Bharti Mittal or any higher Airtel authority mail Id, so that I can mail them directly and raise my complain.

Thanks
Kamal

sir am Raghavendra from andhra pradesh state nalgonda district chityal mandal.

sir i did wrong recharge on 16/02/2012 from my airtel demo number [protected]

that number is[protected] and tranxcation id is[protected] and amount 3000rs

please recover that money to my demo number [protected].

Dear Sir/Madam,
My Airtel (Postpaid) bill address is some mistake
Wrong name spelling is Rabindr Kumara Dey
Write spelling is Rabindra Kumar Dey
Pls Sir correct this spelling.

Thanking u,

Regards
Abhijit Dey
Prbhat Varta
Sevoke Road, Siliguri
Cell : [protected], [protected]

I have got a Airtel 3G dongle. its not consistently providing 3G speed, every time I have to call customer care to get it working. And this time it was really poor customer care. For the past one month the speed is pathetic, the purpose of buying the dongle is in vain. When I logged a complaint its closed without contacting me and I need to call them again and again. Finally I talked with one of the manager ( Mr. Hari) who promised that in 2 hours my problem will be solved and also gave his official no to contact ([protected]). After 2 hour I tried connecting , the same problem exists , tried calling him no response. Further I called cust care and spoke to another manager ( Banu) she said she'll contact Hari and solve my problem. No calls till now. And the problem still exists. Waste of money, I'm going to throw this to trash.

The complaint was logged on 31st Jan . Complaint no : 41866264 Dongle no : [protected]

Note Airtel I'm not going to pay single rupee for the dongle henceforth.

Please don't cheat consumers and also don't treat us with poor customer care.

My name is Shameer TS.I number ported my vodafone number [protected] to Airtel,But now vodafone number already disconnected from vodafone before two days.Unfortunately my number not activated in airtel.I follow up that issue from yesterday.But no one give any solution for this issue.This vodafone number printed on our company browser's.Today I get a call from below mentioned number [protected].He said that number will activated within today evening.Another airtel staff subhash,mob no [protected] give same reply to me.But still that complaint not solved.Now 1st mentioned mobile number switched off and other number subhash not attending my call also.Some time subhash number call waiting and now not taking the phone.Please any one help to resolve this issue.I don't heard this type of cheap service from airtel.Airtel service very poor.

http://www.airtelspeedtest.in/
http://www.bsnlspeedtest.in/
http://www.mtnlspeedtest.in/

I test my internet speed on these three sites ,,, but results varies ! :(

Dear Sir,

I had an Airtel Dth connection (Customer ID [protected]). I had terminated this connection last week of December . An Airtel Engineer came to my house (on 28th Dec 2011) and did the CPE recovery . Post this i received an SMS stating that the the call has been closed (Reference no[protected].


I had an amount of 4958/- in my account which the customer care told me would be sent to me as DD within 2 weeks starting 28th Dec. Till date i have not received the refund and each time i call the customer care they give me some lame excuse (either we will call after 2 hrs or we will get back to you shortly etc ...not to mention the amount of time they kept me waiting to ).

Please find attached the mail communication i had with Airtel .
I sincerely request your help in getting my refund back .

Regards,
Gokul ([protected])

I HAVE BEEN USING AN AIRCEL NO ([protected]) AND I WANT TO SWITCH TO AIRTEL, I WENT TO LOCAL AIRTEL OFFICE AND SUBMITTED ALL RELEVANT DOCUMENTS ALONGWITH UPC CODE ON 20/01/2011, SINCE THEN NO ACTION IS TAKEN, WHEN I CONTACTED AIRTEL CC, THEY TOLD THAT FROM THEIR SIDE NO ISSUE, THEN I CONTACTED AIRCEL CC, THERE ALSO SAME CONDITION! COULD THE CONCERNED AUTHORITIES HELP IN THIS REGARD,
MY CONTACT NO IS [protected]

Dear sir/Madam

I m old user of Airtel Prepaid connection([protected]). In last month i float a sms to company to PORT my number in other company for better plans.

But I recive a cal from Airtel Helpline to not leave airtel. Helpline Person Offer me u get a benefit of A to A 10 Paise cal for 2 months with a rent of per day one rupee. I accept that offer & going with Airtel.

But today Company withdrwan my benefits without any knowlege When i cal helpline Than no Response & no statisfy answer to me, He says I ve no option.



Plz resolve my matter.

LANDLINE NUMBER [protected] ACCOUNT NO 15306823
Name- Rajeshsingh Rajput- [protected]
I had taken the Airtel broadband in Nov 2009-Bangalore by paying Rs 4000 as deposit amount and the same was debited from my brother's ICICI account on 06th Nov 2009 with transaction ref number as SB9385407.
Later I requested to close the air Airtel broadband connection in June 2011 as i had to move to Pune and the airtel customer service person came and collected the modem. That time the person said the amount of Rs 4000 will be given back to you by cheque.
I requested to change the communication address and mobile number in their account in July 2011 start by providing Pune's address proof.
Later I requested for the refund of Rs 4000 as the account was already closed and I had moved to Pune.
• It has been more than 9 months now that I am contacting Airtel cust care continuously. They are just creating service request numbers (Which they take min 15 days to reply AFTER LOTS OF FOLLOWUP) and regretting inconvenience!
• Initially they were not able to find the payment of Rs 4000 made in Nov 2009 in spite of providing with bank reference and transaction reference/cheque numbers etc. All those screenshots were provided to them.
• On top of that in spite of repetitive request to close the account in June, they kept on sending bills (I had already returned modem in June end and shifted to Pune). Ridiculous to see such a customer service that sends bills after account closure. And after 6 months follow-up with them, they generated some bill with outstanding amount on me!
• Later in Dec 2011 they realized that the Bill was generated wrongly and there was Refund amount of Rs 4000 to be given to me.
Now the real agony started
• The Appellate.southabts officers communicated that they have sent the Cheque of Rs 4000 in Dec 2011 and will reach me in 2-3 weeks by Overnite Courier. I have not heard of any courier company which delivers documents in 3 weeks.
• INSPITE OF WAITING FOR A MONTH TILL JAN 2012, I DIDN’T RECEIVE THE CHEQUE. I HAD TO AGAIN FOLLOW-UP WITH THEM. THE TRACKING NUMBER PROVIDED BY AIRTEL WAS NOT TRACKED BY OVERNITE COURIER’S WEBSITE.
• They Re-registered complaints many times after that and communicated cheque has been dispatched (Which I still didn’t receive). I think someone is walking from Bangalore to Pune to give the cheque.
• On one instance I was communicated that the cheque was returned back from my door as I was not available at home. The fact is that my family is always available at home and if at all the person came, why the courier guy didn’t call me or put a note on my door?
• THIS CLEARLY IMPLIES THAT THERE WAS NO CHEQUE DISPATCHED FROM AIRTEL AND THEY ARE JUST TRYING TO FOOL AROUND
• NO ONE TOOK THE EFFORT TO CALL ME UP INSPITE OF REPEATATIVE EMAILS SENT ASKING TO CALL ME UP ON MY NUMBER
• I HAVE ALSO WRITTEN TO THEIR ESCALLATION MATRIX "nodal.[protected]@airtel.in", “appellate.[protected]@in.airtel.com” THAT ALSO IS OF NO USE.
• This is worst customer service I have ever experienced
IF THIS DEPLAY WOULD HAVE BEEN FROM CUSTOMER’S END, THEY WOULD HAVE CHARGED THE LATE PAYMENT FEES. NOW I NEED TO UNDERSTAND HOW MUCH INTEREST SHOULD I CHARGE THEM FOR KEEPING MY MONEY THIS LONG?????
I HAVE ALL THE EMAIL COMMUNICATIONS DONE WITH THEM FROM JUNE 2011 TILL NOW.
Can these officers wake up now after 9 months of customer service (??) and REFUND my amount back ASAP?

I have purchased 1 Airtel SIM ( MB. No. [protected]) from M/S Arti Electronics, Teliaya, Koderma (State- Jharkhand). I have already submitted necessary documents along with original photo to M/S Arti Electronics. But surprisingly, my outgoing/ incoming call has been disconnected w.e.f 21/02/2012. Immediate restoration of outgoing/ incoming call is requested.

With Regards,

SAJAL KANTI AIN
Suptdg. Engineer (M),
Banjhedih, KTPS, DVC,
Koderma. (State- Jharkhand)
Mb. No.- [protected] (BSNL)

Airtel has now blocked my outgoing without any prior notice or information since a month. I cant even send messages. I was busy with my office work and couldnt find time to go to this fraud company's office to check out whats wrong with them. But a week ago, when i called customer care, he asked me to provide my ID proof to nearest Airtel office. But that wasn't a new sim. I purchased it over 3 years ago and submitted all the necessary ID proofs 3 times. Still this fraud company wants me to submit it all over again. I said ok and submitted my ID proofs once again on thursday[protected] morning 10 AM at Koramangala Airtel office in Bangalore here. They said your number will be unblocked in 3 days. And its 6th day now. Still not unblocked. And the guys in the Airtel customer care call center are [censored]ing retards. They ask you funny questions. One lady asked me - "sir please check if you have blocked outgoing from your phone", "sir please check if you have handed over your phone to some kids.."! Why would i do that?! LOL The only reason i submitted the ID proofs again and beared all the torture Airtel gave is, i wanted that number. I have lots of good contacts from that number. Once they unblock, i want to [censored] Airtel off from my phone and port the number to some other better company. Guys never buy this crap s**t. I have asked all of my friends, relatives to throw Airtel off from their phone and choose some better company.

Sagar,
[protected]

I have done recharge of Rs 250 on Date 19-feb-12 time 15:12 and This balance has Debited from my account at 22:30 in same Day. But as per my knowledge I done call of Rs 25(aprox) and 2 hours net suffering. After that I found Zero balance in my Account Without any Messege Information.I think this is Mistake of Surver.I also complained to Customer care but not replyed till now. So Plz Reply me soon and credit my balance on my no.[protected]

My Detail is
Name:-Makhan Singh
Mob.no. [protected]
City Rewari (Haryana)
Mail Id-- [protected]@yahoo.com