Airtel Complaints & Reviews

Hi, i'm complaining about an airtel number, [protected] for my friend. She getting anonymous calls and messages from this above mentioned number to her tata docomo number. She really annoyed. She requested them to know about whats wrong with them. But they refused and they sending awful statements such as I will kill you and etc. So please help her in this. She would be very grateful to you if you help her. Thanks. Regards, rajesh

Dear Sir/Mam

I want to bring into your notice that since day 1, I was facing problems regarding my new connection for[protected] regarding internet services. The problem was that since day 1 i was not getting the guarantedd speed of 2mbps and the next day i was informed that my limit of 30 GB was over, I dont know how could they say that because i never download such. Moreover on my selfcare account it showed that download was only 124 MB and this airtel didn't believe and harrassed me economically.
I was amazed to see that AIRTEL people gives many commitments but only for making blury image of AIRTEL. I made many complaints for its solution but nothing came up. Since many mail were forwarded, many calls were answered and visited AIRTEL office but nothing processed regarding cancellation of my number. Then I had to take a step to lodge a complaint at CONSUMER COURT then only was my connection dismissed.

All these transaction were between 23rd and 31st Jan,2012

I was also given commitment by AIRTEL HEADOFFICE EMPLOYEE that my bill would be waived off and my DEPOSIT of Rs. 500/- would be surely refund, but as stated earlier I dont believe any such committment for AIRTEL and now I came to know by calling customer care that lien has been exercised on my deposit and there is no refunding details for that. I assume this is fraud on part of Airtel to adjust my deposit against a bill for which a customer was economically harrassed by the department. I was committed that i have to bear no bill + i would surely get full refund.
I was also informed that bill liability would be beared by the sales person and not me but it seem that AIRTEL never does the job as to commitment...

They only gave me this reference number[protected]..
Please help me

Inderdeep Singh
Jalandhar

My name is neeraj Sharma. I recently ported out from Vodafone to airtel. Since day one with airtel I'm having issues with network and drop calls. I called up airtel so many times to complaint but nothing has happened till now. I don't understand being the number one mobile service provider why can't they resolve my issue. My number is [protected]. I hope my issue gets resolved.

I HAVE BEEN RECEIVING PRANK AND ABUSING CALLS ON MY AIRTEL MOBILE NUMBER FROM A AIRTEL MOBILE NUMBER FROM WEST BENGAL CIRCLE AIRTEL NUMBER [protected].
BEING A LADY I AM AFRAID OF SUCH CALLLS .

KINDLYHELP OUT AND MAKE THIS NUMBER TO STOP CAALLING AT MY NUMBER..

FOR ANY DETAILS PLS CONTACT MY HUSBAND NUMBER [protected].

THANKS & rEGARDS
L.M

Dear sir/madam,
My colleague Mr Roy, had procured a prepaid SIM card ([protected]) from Airtel in the year 2003 from Barrackpore, Kolkata. Suddenly they have deregistered his number on 16 Feb 2012 without any valid reason. repeated inquiries at customer care centres at Tollygunj, Kaligahat, and Parkstreet have yielded no fruitful explanation or reason and the centre employees say that the number has been deleted from the computer.

The validity of the SIM was till June 2014 (valid for lifetime) and regular recharge has been done till date. The balance was more than 200/- on date. Photogragh and proof of residence along with the KYC was also submitted last year and there wasn't any issue till now.

Refusal by the customer care to check out the problem is a rude shock to him. Deletion of the number being used since the last NINE years is a real problem to relatives and acquaintances who have this number and are unable to contact him. It is requested to look into his case.
Thanking you,
Ravikumar

I am having Air tel Digital TV connection since 4 years with customer ID: [protected]. Recenty few days back suddenly my favorite channel (No. 529- ABN Andrha Jyothi) was deleted from the Digital TV network. I have contacted customer care but no reason was given to me. I have choosen Digital TV bacause of required channels are available in the service. My complaint is to reinstate the afore said channel in the network.

Name: Murali Shavukari

vibin varghese
11:11 AM (4 minutes ago)

to digitaltv


Hi Team,

The below list in the acknowledgment mail i recieved is wrong. Its not the actual list which i selected.
Please find below the list of channels which i actually want:

1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20

7. STAR GOLD HD: 15
8. STAR MOVIES HD : 20
9. STAR WORLD HD: 15

10. STAR PLUS HD : 20
11. COLORS HD : 15

Total Price: 156
Pay Price: 156


Please fix this issue. I am facing this issue everytime i select channels.
I have previously raised this issue over mails and customer complaint forums,
But there has been no resolution niether any response over this.

Kindly call me @[protected]

Regards,
Vibin.

On Sat, Feb 25, 2012 at 11:03 AM, <[protected]@airtel.in> wrote:
Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Provision A-La-Carte package :
Date: 25/02/2012 11:00:29 AM
From: pisces.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Team,
Pls provision the channels for the customer whose details are mentioned below:

RTN:- [protected]
Customer ID:- [protected]
Email ID:- pisces.[protected]@gmail.com

Channel List:
1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20
7. STAR GOLD : 15
8. STAR GOLD : 20
9. STAR WORLD : 15
10. STAR PLUS HD : 20
11. COLORS HD : 15


Total Price: 156
Pay Price: 156

Thanks & Regards
airtel.in

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Provision A-La-Carte package :
Date: 25/02/2012 11:00:29 AM
From: pisces.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Team,
Pls provision the channels for the customer whose details are mentioned below:

RTN:- [protected]
Customer ID:- [protected]
Email ID:- pisces.[protected]@gmail.com

Channel List:
1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20
7. STAR GOLD : 15
8. STAR GOLD : 20
9. STAR WORLD : 15
10. STAR PLUS HD : 20
11. COLORS HD : 15


Total Price: 156
Pay Price: 156

Thanks & Regards
airtel.in

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I Gitesh Hulke is user of airtel no.[protected], would like to complain about the money being deducted from my pre-paid connection at random. Since last 8-9 days, Rs.1 is being deducted daily.I checked the last 5 deductions and it stated that i am being charged for some value added service, which i had not activated neither intended to activate. In spite of repeated complaints to airtel, they are avoiding the issue or give vague replies.

It is disheartening to know money is deducted unknowingly and we consumers are being made a scapegoat. Just because we don't bother to check due to our pre-occupations, companies like airtel are taking advantage of vulnerable consumers and making money.

The modus operandi is such that they come out with various schemes and the money gets deducted without the consumers subscribing to such schemes. Calling airtel call centre is futile as they cut the call immediately when they come to know about this issue. The common man is not powerful in terms of money like bharati airtel, but his voice can be powerful enough to bring big organizations down. And airtel needs to be told that.

I hope this forum looks into seriously and save many consumers from losing their hard earned money unknowingly.

Warm regards
Gitesh Hulke

Good Morning,

This with regard to the poor and harassing mobile services given by Airtel to their customers. I am associated with Airtel for quite a long time and have gone through lots of inconvenience with them from the past 4 to 5 months. In the month of October, 2011 I was given an offer by Airtel Sales team based in New Delhi that I will get Rs. 599/- Blackberry Plan in 50% off for the life time and I agreed to it but after 2 months I was started getting charged Rs. 599/- monthly for my Blackberry services. I contacted the Airtel customer service department who informed me that the offer was valid only for 2 months and when that I informed them that I was given this offer by their own sales team based in New Delhi, they said it was a wrong commitment given to me. Now I want to know how can customers being a wrong commitment like this by the sales team of Airtel?

I complained it on [protected]@in.airtel.com but every time I send them an email I just get an automated reply saying we have received your email and we will get back to you in 2 to 3 days but nobody reciprocate on the mentioned date and ultimately I have to follow-up with them. Afterwhich, I complained it to nodalofficer.[protected]@in.airtel.com but they also did not reciprocate properly and offered me some few rupees discount which is nothing in front of their wrong commitments and cheating which they do with their customers.

After seeing these kinds of poor customer service and the harassment which I have gone through with Airtel, I decided to port my number and get associated with Vodafone. I sent message on 1900 and I received my Unique Porting ID on 17th February, 2012 from 1901 and I have already submitted my documents to Vodafone for the same but Airtel number portability team (names-Nilesh Sindrekar and Anjali Bhople) and retention team (name-Aparna) are continuously calling and asking me the same questions again and again that "why I am leaving Airtel" and inspite of giving/telling them the reasons they just reply that we will forward your request and my number will be ported to Vodafone but still nothing is done. Also all my bills are cleared with them and as on date there is no due pending in my Airtel account. I have even checked with Vodafone team also and they said Airtel is not releasing my number from their end and now Airtel has stopped both my services i.e. Voice and Blackberry.

They are purposely harassing the customers so that the Unique Porting ID get expired as they delay the porting request and the customer is not able to port to the other mobile service provider resulting the customers don’t have any choice but to stay with Airtel as they need their services very much active and this has been done with many of the customers who are/were with Airtel.

I request the Indian Consumer Complaints Forum to help in porting my number to Vodafone.

Thanks & Regards,
Arzan Mehta
+[protected]

Dear Concerned,

We Pleasant Moments a company having 7 Airtel Connection all over our offices and branches. For one of Land Line connection was required to shift from ITPL to Koramangala[protected], we had given a request for the same twice in the month of June, 2011 (Request No : 19485 dated 25/Jul, 2011) but so far no action has been taken. But continually Airtel customer care people calling us for asking bills outstanding payments. We strictly said that we have give a request to shift the connection, do it we will pay it. Even for the reason only two months (July, August, months dues have been waived off from Airtel)

Today suddenly I have receive a mail from Airtel as follows:


DEAR SIR/MADAM,

THIS IS TO INFORM YOU THAT
There is a outstanding due of Rs 3726 /-on your Airtel Landline number [protected]_kk The payment has been not recieved for the same till date. Hence the case has been moved to our soliciaters and a Lok adalat notice has been iniciated on 5th Feb 2012 at the Court Deputy Registrar, 2nd Floor, City Civil Court Complex, Behind Kaveri Bhavan, Bangalore- 560 009 On 27th FEB 2012. between : 11 am to 3.30 pm for amicable settlement of the above mentioned acount.

The notice has been despatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any clarity feel free to contact Mr Sunil Kumar - [protected]

Note: DO NOT REPLY BACK ON THIS E-MAIL, FOR ANY CLARIFICATION CALL BACK ON TH ABOVE SAID NUMBER ONLY.

THANK YOU

BHARTI AIRTEL LTD
__________________________________

This is leading us to terminate all our remaining Land Line connection immediately. We do not want to keep relation ship with these kind company, which is not doing it duty in time and putting blame on customer.

Dear sir,

We switched our Airtel Landline service of number [protected] ang got a new ip-tv connection of Same company i.e aritel by a new number [protected] in November. We requested them to retain the old number till december because of my sister's marriage. We paid the amount for the requested time period. But we got calls asking for bills dated till January first we resisted then we paid rs 1688 against the payment of rs 2511. They took away our Handset and modem and told us that they will return our security money . WE HAVE A RECIEPT STATING FULL AND FINAL PAYMENT .But we still recieve calls regarding our outstanding balance and they have refused to pay our security money in respect of handset and Modem.Hoping for a quick action.
Ishaan Jha
108,Sanskrit Nagar society,sector 14,Rohini Delhi -85

Ref-Customer ID-[protected]
I am pasting all the mails,i have sent to to airtel DTH and reply by airtel
Reminder-6 It was told yeasterday by airtel area manager that migration of dish is not possible due to local cable operator problem.however there is no such problem in my area.
Here I am requesting you to give me same reply in writing so that further action can be taken to resolve the problem.

Subsequent to reminder-5, a call from airtel DTH landline no [protected] on 20th feb 2012 was recieved today and Mr Sameer has assured me to resolve the problem at the earliest.Afterwards a call was recieved from mob no [protected] and after asking queries Mr Nitin said us that you are complaining again and again,he further said that neither your problem will be resolved nor any engineer visit to you.
It is really surprising that you are deputing a person to solve my problem who do not know even how to talk a customer.You are advised not to depute such a person to resolve my problem in future.
It is again requested to return my remaining annual subscription amount and disconnect the primary airtel DTH connection also.
Reminder-4
Ref-Customer ID-[protected]

Forwarding again,since you are not able to provide me service,please return my paid annual
subscription amount,so that alternative arrangment can be made.
Forwarding again my 10th feb 2012 mail,no action from your side.
My earlier repeated request,to change the orientation of dish to receive new satellite has not
been done so for neither any person has come for CPE recovery.I am very sure that after
completing my annual subscription,I will stop taking services from you.Please note that I am
in process to get this issue resolved through consumer forum also. Pasting my earlier
complaint below.
Ref-Customer ID-[protected]
1.On 6t September 2011 I have received SMS that your representative will come to realign the
Dish
but till date after so many reminder no body has come from your side.Due to above problem,i am
unable to receive some of channels and poor reception also.
2.On 6th December I have requested to disconnect my 2nd DTH connection with service request no
14269696 but no action has been taken for disconnection.Further you kept on deducting charges
for
2end connection till date.After complaining again I have received another service request
no14283114 for CPE recovery related happy code 979 but was futile.
Please note after so many reminder and repeated request,my problem is still unresolved.I have
never encountered such a poor service response from any service provider. Please do the need
full
to resolve the problem at the earliest failing which I have no option left but to seek the
help
of consumer forum.Please also note that I will not make any further communication in this
regard.
Regds
P N Pathak Mob [protected]/[protected]
Reply by airtel
Dear Mr. P N Pathak,


Ref: Email dated 02/20/2012, expressing concern on service issue of your airtel digital TV connection – Customer ID [protected].

Thank you for your email to airtel and the opportunity to assist you.

We understand that the delay in service issue must have caused you a lot of inconvenience.


As per our telephonic conversation with you on 91- [protected], we would like to inform you that due to local cable operator problem we are unable to resolve your service issue in the given time. We sincerely regret for the same and ensure you the resolution would be given shortly.


Your Nodal Reference No. is[protected].

Hello Airtel Team,

Here I come again after 8 months with the same issue.

My IPTV (land line number[protected] has stopped working again. To bring to your notice, I raised a ticket[protected] on 18th Feb 2012 and finally a engineer (Rakesh) visited my place yesterday on 22nd Feb. I was told that a new connection has been allotted to someone else and line port where my connection was patched has been given to him now, due to which my connection has stopped working. I wonder how a company can do this, is that how you treat your old customers (I have this IPTV connection for almost 1.5 years now)?

Anyhow, I was assured that my connection will be fixed from the back end. No one bothered to provide an update and finally I decided to call Rakesh who visited my place & I was told that connection cannot be fixed and you get the IPTV connection closed permanently. I was shocked to hear the response from his side.

I then decided to call customer care to report this issue (spoken to Priyanka) and no wonder I got to hear a different story. My Ticket 11854036 was closed with a status that there is a problem with the electrical line. What kind of crap is this? Rakesh, who did not even bother to visit inside my house made conclusion on his own that there is a electrical fault? What the hell electrical fault has to do with the Airtel IPTV connection when my TV, Modem, Setup BOX are functional and well attached to the electric board. Since that ticket was closed, I am not allotted a new ticket number 12070196.

Airtel Team, pleaseeeeeee... I have seen this in past and DO NOT wish to go through this all again. I had faced a similar issue about 8 months back, my IPTV was not working for more than a month and I was charged for the entire duration my connection was down (now thats a smart way to earn money, provide connection which does not work and than continue charging to the customer).

I want some responsible person to look into my issue and get it fixed at the earliest.

Mayank Aggarwal
+91 [protected]

Res. Sir/Madam

I am a girl living in bhilai-3 & i am getting misscalls & messages from these 2 airtel numbers [protected] & [protected]. I very stressed because my parents were beating me because of these numbers & they are daubting me. I do'nt know what to do. So, kindly help & provide me the details of above mentioned airtel numbers. Please reply me in this email id- [protected]@gmail.com.

Thank You
Shweta Singh

Hi,

I want to raise a complaint against Airtel. I had a no [protected] on which I have activated international roaming when I was abroad. Since last three months, I was not using the no, so as per TRAI rules, my no got disconnected by Airtel for non-usage. Airtel did not send me any mail regarding this prior to disconnecting the no. Since my no is a corporate no, they had my both personal and official email ID, even though they did not mail me. If they would have mailed me that my no will disconnect, I would have make a call or two as international roaming was activated. This no was quite important to me as I was using this no since last 4 and half or 5 years back. And all my bank accounts, credit card accounts, insurance details etc have this no only. And on that heights of Airtel, they deactivated this no and changed into prepaid and gave it to somebody else. Now they say that they can't give me this no.

Now can anybody please tell me that ditching such an old customer is ethical for such a big mobile service provider like Airtel. All my family members were having Airtel connection only, and after this problem, which is a breach of trust b/w customer and service provider, I am really frustrated. I cant login to my bank and do transactions.

I dont know, how much this complaint will impact, but I request the people viewing this thread to let me know Mr. Sunil Bharti Mittal or any higher Airtel authority mail Id, so that I can mail them directly and raise my complain.

Thanks
Kamal

sir am Raghavendra from andhra pradesh state nalgonda district chityal mandal.

sir i did wrong recharge on 16/02/2012 from my airtel demo number [protected]

that number is[protected] and tranxcation id is[protected] and amount 3000rs

please recover that money to my demo number [protected].

Dear Sir/Madam,
My Airtel (Postpaid) bill address is some mistake
Wrong name spelling is Rabindr Kumara Dey
Write spelling is Rabindra Kumar Dey
Pls Sir correct this spelling.

Thanking u,

Regards
Abhijit Dey
Prbhat Varta
Sevoke Road, Siliguri
Cell : [protected], [protected]

I have got a Airtel 3G dongle. its not consistently providing 3G speed, every time I have to call customer care to get it working. And this time it was really poor customer care. For the past one month the speed is pathetic, the purpose of buying the dongle is in vain. When I logged a complaint its closed without contacting me and I need to call them again and again. Finally I talked with one of the manager ( Mr. Hari) who promised that in 2 hours my problem will be solved and also gave his official no to contact ([protected]). After 2 hour I tried connecting , the same problem exists , tried calling him no response. Further I called cust care and spoke to another manager ( Banu) she said she'll contact Hari and solve my problem. No calls till now. And the problem still exists. Waste of money, I'm going to throw this to trash.

The complaint was logged on 31st Jan . Complaint no : 41866264 Dongle no : [protected]

Note Airtel I'm not going to pay single rupee for the dongle henceforth.

Please don't cheat consumers and also don't treat us with poor customer care.

My name is Shameer TS.I number ported my vodafone number [protected] to Airtel,But now vodafone number already disconnected from vodafone before two days.Unfortunately my number not activated in airtel.I follow up that issue from yesterday.But no one give any solution for this issue.This vodafone number printed on our company browser's.Today I get a call from below mentioned number [protected].He said that number will activated within today evening.Another airtel staff subhash,mob no [protected] give same reply to me.But still that complaint not solved.Now 1st mentioned mobile number switched off and other number subhash not attending my call also.Some time subhash number call waiting and now not taking the phone.Please any one help to resolve this issue.I don't heard this type of cheap service from airtel.Airtel service very poor.

http://www.airtelspeedtest.in/
http://www.bsnlspeedtest.in/
http://www.mtnlspeedtest.in/

I test my internet speed on these three sites ,,, but results varies ! :(