Airtel Complaints & Reviews

Hi,

I have received a SMS today from AX-97890 saying that Thanks for choosing GAMES and I will be charged Rs. 3.

After some time I received another SMS from AD-54321 saying that Rs. 3 is deducted.

I have not raised the request for GAMES ALERTS, kindly reverse the request and deactivate the GAMES ALERTS from my cell. Also credit the amount to my account.

My cell no. is [protected].

Regards,
Fahim

I am a customer of Airtel DTH (Customer ID: [protected]). On Mar-31, I registered a complaint[protected] regarding my set up box not working. I was assured of same day service. The technician called and promised to be there at 12. From 12 – 5 I waited and thereafter left home for personal work. The engineer calls telling me that he is waiting at my residence. I told him to come the next day since I had waited for him for 5 hours. There after there was no call from the engineer either on Apr-1 or Apr-2. When I called customer care at 4pm on Apr-2, I was given a new complaint number[protected] to be taken care by Apr-3. When asked why the earlier compliant was not attended to all I got was “Sorry for the inconvenience and it will be attended tomorrow”. I have called multiple times to the customer care to try and talk to a “Supervisor” but every time I get “We will call you shortly” but no one calls. Finally one supervisor comes on the call and all she had to say "Let me look into the issue before committing on any date".

I finally wrote to Airtel Nodal office and got a call from nodal office stating the issue would be resolved by Apr-3. I even called a supervisor (Arun) who committed to replacing the setup box by today,Apr-4.

Today, Apr-4

@ 10am, I get a call now from another engineer stating he wants to come to my residence now. Asking for why he didn’t come yesterday, he told he was told about the issue today only.

@4pm, an engineer is at my house, stating that he doesn’t have a replacement and will be able to give it only tomorrow. My wife spoke to his supervisor, Arun and he tells my wife “I don’t know who spoke to your husband, I had never committed to any delivery by today”.

Even the officer from nodal office is not reachable on phone as his phone is on “DO NOT DISTURB” mode. Would appreciate if this can be resolved at the earliest.

Dear Sir/Madam,

Three days before i put airtel 225 booster pack, as the shop keep said and after saw the chart of the plan i put that pack in that i saw airtel to airtel 10p and other 50p and 6000sms for 90days. but they taking 60p for me for other network and also sms was cost.

so i try to contect airtel customercare but past three days im not able to contect them. so i went to anther shop and asked about that pack details, there i saw new chat like airtel to airtel 10p and other 60p and 9000sms.

But here im totally different from this two pack. so consider the problem and give the solution for me.

with regards,
Ananthapadmanaban B

Some add on plans are getting added to the bill even after placing a disconnect request.The charges get automatically added to the bill. I have already logged complaint twice to deactivate add on packs. But these charges get added in every month's bill.

Dear Muralidharan Padamnaban,

Greetings from airtel !

The subscription to Gold Games for your airtel broadband ID [protected]_ap will be renewed in 3 days. You will be charged Rs. 149.00 for 30 days.
To unsubscribe Gold Games, visit https://airtel.zapakplus.com/airtel.php or call 121 from your airtel fixed line number.

Warm Regards,
bharti airtel limited

Hello Sir,

I am coustmer of Airtel from last 6 month using the number [protected]. During my visit to Pune during a visit they cut my service without any further notification and assign the same number to some one else within a month.

Please let me know how to recover that number as it is creating a lot of problem to me.

Appreciate your quick response on this issue.

Thanks,
Manish Pandey
[protected]

I have send this email to airtel DTH customer care nodal center for rajasthan on April 1 2012 and I am still waiting for the resolution. these company people use to have only one reply that we will resolve your problem and our technical executive will visit at your home till today evening, I don't know when that evening will come. you just checkout this email, its shameful for a company like this:

whom so ever it may concern,

This is Jay Bhatnagar, I am your dear customer as your SMS use to mention about me. My customer id is [protected].
I have register complain twice to your executives and the complain details are follows:-
[protected] for STB issues & happy code is 109 dated on 29 march 2012 time: 7.41 pm
[protected] for Delay in Resolution( Domino) & happy code is 878 dated on 30 march 2012 time: 3.34 pm
[protected] for wrong resolution ( Domino) & happy code is 964 dated on 2 April 2012 time:8.57 pm
for any query pls call [protected]

I have asked to above nos.,they told me that we are not having proper equipment right now to change the dish direction or the set top box maintenance and given me one more no.,that is as follows:
[protected]
I have called him several times but it was busy n not answering, could you pls apologies from my side If I disturbed him as he is so busy, that he is not able to revert me. Was it your CEO?
If yes then tell him to shut down the company immediately and lock the services you are providing as your maintenance team is not having proper equipment or giving excuses to the customer. If you have equipment for giving new connections then what is the issue in repairing the old one or those equipment are only for new connections. Could you tell me who will be responsible for the days without entertainment for my family. are you able to fulfill that valuable loss of me.

I hope you will understand my problem and do the needful immediately.

03/Apr/12: After submitting my earlier complaint (written below), I have got a phone call from Airtel today and it was disgusting the way they tried to compensate on my complaint.
The person who called me from Airtel offered me a recharge for 200MB of 3G usage in place of 3GB of 3G data usage.
Can anyone compare 200MB vs 3GB. And they dont have any explanation or any other resolution on my complaint even when the activation of my SIM card delayed because of Airtel backend problem.
Anywaz, I alert all the readers to think twice before you go for Airtel.

Regards, Akhilesh Gupta
akhilesh.[protected]@gmail.com
[protected]

02/Apr/12: With reference to my earlier complaint for the activation of my Airtel 3G prepaid number [protected], after lots of complaints I have finally got my number activated after 20 days of taking the SIM card and here is another concern:

I promised by Airtel outlet, Kurukshetra to provide me with 3GB of 3G data usage for 30 days, but as stated in the above complaint my number got activated after 20 days and thus I have used the 3G data services only for around 10 days, and my data validity for 1 month is already expired. After sending emails and complaints to Airtel customer support again and again, they are not ready to increase validity of my data usgae so as to match 1 month in total.

As the above problem was from Airtel and I waited for more than 15 days for activation of my 3G number, they should now extend validity of my 3G data usage for me, but they are not ready to extend validity of my data usage.

I would really appreciate if all the readers of this post will never opt for Airtel in future.

You can reach me at [protected] for any further information.

Regards|Akhilesh Gupta

Hi,

I had taken the Airtel number around January. After few days I am receiving a call from unknown number '[protected]', at oddly hours, 4-5AM IST specially. When i call back, no body pickups. Only one time they pickup the phone, but when i ask who is speaking nobody replies, and cut the phone.
I put the user in blocked list, and had a track of records in my log from March onwards.

To get to the problem, i call the person from another number and asked to not to call on this number, but he didnt reply and cut the phone. But still he continuously calling at odd hours. But when i call back from my number same problem. It getting irritating now. I am thinking of changing my number because of this, as i didn't know how to tackle this problem. Need help?

Thanks,
Tarun

Dear sir,
The airtel media sevices does respond any to disconnect my below mention line and also send acknowledgement my mobile. but line not disconnected.
please do needfull.

below metioned letter which i sent to airtel also send for you that you can go through it

Thanking in anticipation.

yours
dr Mukesh k goyal








To,
Aitel teleservices ltd/
Telemedia services.
1, Malviya Nagar,Near Titan Show room Bhopal-03

REMINDER : II (FixedLine) LL No- [protected]_dsl . Airtel A/c no 15480060, DSL Surf (256 kbps) combo plan

This is the reminder that on your site there was no responding of to disconnect the connection. I had already sent two email one on Sunday (01Aprl-2012)about 10:10Am another on Monday 02:20 pm (02Apr-2012). But till today you have not disconnect my Line.


Dear sir .
This is the reminder that on your side there was no responding except acknowledge the letter but since this moment my line was not disconnect.please disconnect the line and confirmed n my mobile.


I am a Customer of your LL & Internet devises Since long time but now i want it to disconnect w.e.f. today, due nonuse/ very small data used by me. I dont want to go any other/ further plan/ old plan of small or minimal uses charges offer by you.
I contact your customer care executive cancellation dept ( farhana) at about 09:15 A.M. on today (01/Apr/2012) . She was unable to regier my complaint/ greviences online. she suugest me to mail on you about the disconnection/ disconnect the line. She is unable to give local (Bhopal ) office for disconnection applcation to register by hand(offline).
It treat it as urgent and disconnect as early as possible and confirm me the complaint and suggestion detail . My alternative Mobile No [protected] .

please send me the remaining dues after disconnecting the line.

Thanking in anticipation.

Your customer

Dr Mukesh K Goyal,
Block-C, HIG,
Flat No 11.
PCMS, Bhanpur,
Bhopal (M.P.) 462037.
Mob-[protected].

This is mohd imtiyaz, i am using this Airtel no: [protected] for more than a year. I wanted to port out from Airtel to Tata Docomo T24 Network. i got the upc(AX795263) code from airtel on 14th of March and on the same day i submitted my documents and applied for portability to the T24 dealer at BigBazaar. Time and again i contacted Airtel customer care and T24 customer care to avail no satisfying reply. All these days i had to go through mental trauma. Every time i call them, they are saying there is no issue from their side. But on the insistence of Airtel customer executive i resubmitted my documents to T24 dealer again on 26th March at the same place. Again after waiting for 7 more days when i contacted airtel and T24 customer executives i am getting the same reply. please help me.

I has signed up for an unlimited data plan about 3 years ago with Airtel. Since the past 3 months, I have been getting messages in the beginning of the billing period that I have run out of data usage and will be downgraded to a slower baud rate. Almost the same time, Airtel has started pushing for a new scheme called "Smartbytes". On complaining about the bad quality of service which is a fallout of their scheme being pushed down the customer's throats, I was told that I am in a 'Max 10GB' scheme. This is news to me and has been done by Airtel without any concurrence from my side with the sole intention of getting additional revenue by being forced to use their new 'Smartbytes'.

Please suggest redressal from this unfair and unethical treatment.

Hi This is Indranil Som residing at Bangalore,kodihali, J.B nagar. I would like to inform you that I have recharged my airtel mobile phone on 2nd of april,2012, I have got a massage from their side that mobile has been recharged by Rs.200/- but while I was trying to call somebody they are saying that there is no balance to make a call. Till today the amount has not been credited to my phone.Today again I called up them and asked about the recharge but now they are saying that it will be delayed for one day. For this kind of bad service,I am facing very much problem and it is regular happening with Airtel connection. They are activating something without informing us anything and for that they are deducting amount continuously. I am unable to have a peace of mind because of their negligence and ignorance. Requesting you to take the necessary action against them. This is my email id- personal.[protected]@gmail.com. The phone number is [protected].

I was planning to apply for a new Broadband connection in Noida. I raised a request through their website on 28th Mar 2012. A guy called Sachin (Ph- [protected]) contacted me,got the form filled up (CEF No.[protected], took Rs. 500 cash from me as security deposit and promised that the connection would be there by 31st Mar. I told I need it urgently as my office work is getting hampered. He told that it should be done by 31st March at any cost as it is their year-end and he has to complete his targets. Now 6 days gone by, not a single call from Airtel regarding the connection or the form. I have already landed into a great mess with no internet connection at home.
Tried calling up the customer care at Airtel, first they were not ready to register any complaint as initially they said it takes 3 days, then they said it takes 5 days and finally they said it takes 7 days to get a connection. Finally after lot of deliberation , they took my complaint promising it to be resolved by today morning, but same situation prevails.
Please help me in getting this resolved as I am fed up with the fraudulent services and promises made by the esteemed organization.

Thanks and Regards,


Surya Bhattacharjee

Ph:- +91 [protected]

i am using airtel prepaid connection my airtel number is [protected] i want my 1 month incoming and outgoing call list if it will possible plz send me the list of incoming call list as soon as possible my email id is dr.navitavermank.[protected]@gmail.com

Hi,
I have Airtel Prepaid Mobile number [protected], Bangalore region. Your service APP NEWS_1 was activated on my phone on 2nd April 2012. I never asked for any such service, but still Rs1. is being deducted from by balance everyday. I tried contacting your customer care service but could not connect. I request you to deactivate this service immediately for my number [protected].
Thank you.

Sushant

Dear Sirs,

Sub: Receipt of Landline and Broadband bills even after disconnection of service[protected] – reg.


On 14th December 2011, I have sent an e-mail to customer service ([protected]@in.airtel.com) to discontinue the Airtel landline and broadband services (landline[protected] with immediate effect as I am a retired person and am not in need of internet connection and also have been receiving exhorbitant bills not commensurate with my usage.

On 15th Dec 2011, I received an SMS (on my mobile [protected]) and, later, a customer service executive contacted me over phone and enquired as to the reasons for my request and later sent the e-mail(to my e-mail id [protected]@gmail.com). In that e-mail, it was informed that my request has been assigned the reference number 8811128 and the same will be addressed by 7 days.

Though it was promised that it will be addressed within 7 days, nothing happened. Meanwhile, the bill for the month of December arrived and I paid the amount on 5th January 2012. Though it was promised that an Airtel executive will collect the telephone instrument and the modem, no one really turned up till 28th January 2012. In spite of my repeated requests, no action was taken regarding my request. Meanwhile, the bill for the month of January (Dec 26th to Jan 25th) was received by me on 28th January 2012, though I have not utilised the services of the landline and broadband. The same day, I sent another mail to customer service ([protected]@in.airtel.com) bringing these facts to their notice.


In response to my e-mail dated 28th Jan, I received an SMS and e-mail from customer service on 31st January 2012, informing about registering my complaint under another reference number 11039970 and promising that it will be addressed by 2nd February 2012. Meanwhile, though I have not utilised either the landline services or the broadband services, I received the bill for thee month of January 2012 (Dec 26 - Jan 25). The bill amount was around Rs 525.

When I got in touch with AirTel customer care (121) over phone on 2nd February 2012 and asked them about why a bill was sent when I have already requested for the discontinuation of the services as early as Dec 14th 2011, the customer executive assured me that their executive will come and collect the bill and pick up the telephone instrument and the broadband modem. On the same day, I received another SMS informing me the matter is registered under reference number 11151886 and the matter will be settled by 18th Mar 2012.

I waited a few more days and, having got fed up with the inaction from Airtel, I went to the Airtel Bill collection centre in Madinaguda, paid the bill for the month of January and asked them about the method for surrendering the airtel connection. They gave me a telephone number (which I do not remember at this time) and asked me to contact the number. I got in touch with that number from their office itself and gave vent to my feelings and frustration. The person at the other end, advised me to surrender the instruments at the Airtel Bill collection centre. I did accordingly and got a receipt from them.

On 29th February 2012, I received an SMS from Airtel Enquire, stating that the Bill for Airtel landline is Rs 968 and the due date is 17th March 2012.

This is the height of things from Airtel. In spite of my repeated requests, since Dec 14, 2011, from me for the discontinuation of the service, Airtel has failed to act and over and above all, after all their inaction, they again produce a bill for the services which I never utilised because I have already surrendered their instruments.

This is my last and final warning to Mr Sunil Bharati Mittal and Airtel. If they fail to sort out these matters within 7 days and refund my over-charged bills for the months of January and February and the security deposit within the 7-day period, I am going to take recourse to Consumer Forum for the mental agony suffered by me because of the inaction of Airtel.


Y Ramakrishna Rao
S-1, Mamaleswaram Residency,
Plot No. 46, Deeptisri Nagar (near Narayana Junior College),
Miyapur Post,
Hyderabad-500049

Land line:[protected]

Mobile: [protected]
e-mail: [protected]@gmail.com

I am not able to receive any SMS from one particular number(i.e:[protected]),its an Tamilnadu number.They have no problem in their number,they checked with customer care,I am facing this problem for past 2 weeks.I contacted Bangalore customer care center,but i did not get proper response from them.Because of their irresponse to me i have decided to discontinuing your network.If you can do anything please resolve my problem fast.Else i have to disconnect yours.My ref.case id is[protected].This SMS i got on 31st mar.Please do clear my problem fast.

I have taken an Airtel broadband connection on my wife’s name (Named Premalatha) and they have supplied me an additional wifi modem (Named Binatone) to install the same for a cost of Rs 1498.99/-. The connection was installed on[protected]. After installation, the executive informed us to call him for any difficulty and he has noted his mobile number on the other side of the invoice. The next day onwards, we were not able to establish connection to Airtel broadband and we informed him over the number provided by him. The executive never looked in to the complaint and we lived with the trouble. He started ignoring our complaints thereafter. In the meantime, my son, contacted Airtel Broad band from our landline number and got some check points to regularize the Airtel broadband connection. This worked good for one day. Later, the connection was getting disconnected every 10 to 15 seconds.
We contacted the customer Care of Airtel on 18-03-12 and informed the problem to them. A problem was registered and the complaint number was 13116164. An executive visited our house and inspected the broadband. He certified that the modem is defective and would replace the same. The next day, he returned with an old serviced modem as the replacement to this. I called the customer care and told them to replace the modem with a new or service the existing, than supplying me an old serviced modem. Accordingly, the customer executive assured me to settle the issue with genuine solution.

The problem was not solved and I received a message from Airtel that this will be addressed by 19-03-12. There was no response from Airtel and I called customer care executive of broadband again and informed the situation. He says that the complaint has been closed and no action on this matter will be initiated by Airtel. He also gave me numbers of modem supplier for lodging this complaint. (No [protected] of Mr. Balliappa). Mr. Balliappa asked me to contact the modem supplier, who is MTR Engineering services. Since their bill did not have contact numbers, I called modem supplier once again and told him the problem. He says they cannot do anything and Airtel only has to take action on this. Every time, I write to Airtel, they give a complaint number and they never respond to our request. The modem is still defective and I purchased another modem for this purpose.

I requested Airtel to take back the modem and refund the cash. Yet no reply is received from them.

DEAR SIR,
MY NAME IS K.P.THAMILMARAN AND I HAVE BEEN WITH AIRTEL(AS A CONSUMER) FOR THE PAST 7 YEARS AND I WAS A PREPAID CUSTOMER AND ON 21/03/2012 I HAVE PORT OUTED AIRTEL (USING MNP)AND ONE OF THE CUSTOMER CARE EXECUTIVES CALLED ME AND REQUESTED ME TO STAY WITH AIRTEL BY GIVING 2 OFFERS
I)I CAN ENJOY TALKING TO LOCAL [protected]@20p/min AND OTHERS @40p/min
II) BOTH LOCAL AIRTEL ANRS @30p/min
AND I HAVE OPTED FOR THE FIRST AND HE ASSURED ME OF GIVING THE OFFER BY ACTIVATING THE SAME WITHIN 48HRS BUT WHAT HAPPENED WAS THEY HAD ACTIVATED THE SECOND PLAN.
wHEN I CALLED THE CUSTOMER CARE THEY TRIED THEIR BEST BUT COULDNT SUCCEED AND THEY ASKED ME TO CALL THEIR NODAL [protected]@[protected] FOR RECTIFICATION.EVEN AFTER MY REPEATED CALLS TOTHE NODALS i COULDNT GET PROPER ANSWERS AND ONE OF THE NODAL OFFICERS VERY ROUGHLY TALKED TO ME,AS A CONSUMER WHAT SHOULD i DO FROM HEREON?
MY MAIL ID IS [protected]@yahoo.co.in
I THINK AIRTEL HAS CHEATED ME.i HAVE ALSO FORWARED MY COMPLAINT TO INDIA CONSUMER COMLAINT FORUM.
PLZ DO THE FAVOUR.
WITH REGARDS,
K P THAMILMARAN

Stop sending joke from airtel
Unknowingly for the past few days,i m getting joke message from airtel and because of this 1 rupee is taken from my account.I never subscribed to any service so far .So kindly i request to take this complaint and resolve it as soon as possible...
My number is [protected]
Thanks

With regards,
Balaji D