Airtel Complaints & Reviews

Airtel charged me incorrectly for 6 months rental for 3G in Aug 2011. I filed a complaint and asked for refunds. For this Airtel mentioned that we will provide the refund in the form of Cheque but this cheque never reached me. This cheque was also not encashed by whoever the receiver was so AIRTEL did not loose any money. Now, I have raised lots of complaint and called 100s of times to Airtel, talked to escalation manager, floor manager, Nodal officers etc but no resolution yet. Following are some of the Service request numbers: 39402640, 41540077, 41578525, 41710832. Following is the interaction ID with Nodal officer (Mr Vinay):[protected] which has the latest context. Please note that I have informed in clear terms that I will not make any payments to AIRTEL till this issue is resolved and it has been 5 months now since AIRTEL is working on this issue. I was also not expecting any kind of disturbances in mobile services as this is a corporate connection and I as the customer is not at fault here. Rather I am the one who is doing all the follow ups which is really disappointing.

Despite the above clarification Airtel has barred my outgoing calls and 3G services. Airtel presence team from Delhi is also involved but I am not sure why they are not able to resolve it. The issue has simple solutions:
1. Cancel the old cheque and issue a new one. Provide me the tracking ID of courier by which the cheque is being sent.
2. Simpler solution is: Directly adjust this amount (Rs 2063/-) in current outstanding amount and I can make the remaining payment.

The irresponsible behavior from Airtel is really disappointing on this long pending complaint and I am not sure why Airtel presence team is also acting like deaf n dumbs. Anyone knows what else I as a customer can do? What is the next level of escalation?

- Priyank Tripathi (Airtel post paid number: [protected])

I was using the airtel number more than 8 years, how come you people blocked and deleted my number without informing or sending text. When I went to your customer service they said it was informed to me by call and text, and later it was deleted from our system. Airtel Lairs
IF you want the same number again than you should go for billing (postpaid) what’s the cache!!!

Lairs, no body tried to inform me neither by phone conversation nor text message, what was your intention to block my simcard number; I had a balance of 58 rupees, how come you people deleted my number from your system. This is under the Airtel Law!! Show me you’re Law Terms and Conditions, Public Service or Personal Service. Im really pissed off from your Damn Things you’re really doing with loyal customers, or you need me to sue on you?
My bank accounts service relay on my Airtel number used since 8 years.
I want my simcard & same number back without cooking new stories, or I will go to Court.
Airtel number: [protected]

Im currently available on Tata: [protected]

Hi,



I am Vijay Praveen Kumar & i have the airtel sim with number - [protected], which is andhra pradesh number & is currently under roaming in karnataka & on 1/3/2012 morning i got an sms from airtel stating that as this number is not being used since 3 months i need to start using to avoid disconnecton of the same. with immediate effect i have started using the number & made calls as well. when i received another same sms on 2/3/2012, I have checked on the customer care number - [protected] on 2/3/2012 with Mr. venkatesh & Mr.Naveen as well if my numbers ok to use & was reassured that as i started using it & could see 4 calls been made recent, the sim is active & they asked me to ignore the sms received as well.



But i was shocked to notice that the sim is inactive this morning & when called the [protected] number i was told after 16 minutes of call by Mr.Subramanyam that the sim is recycled & passed on to his supervisor Mr.mani, who very ubruptly stated that he is from cisco & got nothing to do with the previous associates reassurances on my sim being active & my number is recycled now.



I would like to bring to your kind notice that this number has been updated as the only contact number a week back in my resumes & is the only way of contact with many companies for me now & even all my bank accounts & other services have been linked to this number & hence keep getting all sms's to this number itself & hence request you to reinstate the number for me as early as possible.



Hope to get the positive result as early as possible from your end.



Thanks & Regards,
VIJAY,
Mobile : [protected] (Bangalore number)
/ +91 [protected] (roaming number)

Sir,

Im a resident of Bagh Amberpet(R.K. Nagar), Hyderabad...myself and 4 of my family members are using Airtel service and we are not receiving any calls ,sms due to signal problem inside my home....we phoned to customer care several times but there is no proper guidance from them...so plz suggest us a solution on this....

REF: for reasons only they understand

I had charged my Airtel mobile [protected] on 22nd feb 2012 for 80.00 Rs and since 1st march random deductions like 1Re and in excess were noted. on the 2nd of march, I had a balance of 59 Rs and it was suddenly wiped off and got a shock when I checked my balance. I immediately went to the Airtel relationship centre and was given a no. to talk to customer service. I called them up and was told that the deduction was for browsing the internet, but I have been browsing for 2 years on wi-fi and never had this problem. When I mentioned this fact they said it was unique for some handsets like blackberry (I used blackberry 8520 which is 2G) and iphones where for some applications they start using 3g services. I corrected them saying my phone was 2g and not 3g compatible, they said is was a slip of tongue and they meant that I was using 2g services.
The whole thing seems fishy and how could some applications use prepaid credit when I always use wi-fi at all times. Me explaining this fact seems to have no effect and they insist my phone somehow managed to use the prepaid credit and change the settings by itself to leave me with zero credit.
I'm absolutely disappointed with the explanations which they seem to make up as they go along and I doubt my future prepaid recharges would be safe either. I would greatly appreciate if the issue is brought to relevant persons and my money credited. If there is anything I can do myself, advice would be appreciated.

Jayakar A.
mobile : [protected]
Hyderabad
Andhra Pradesh
India 500062

Dear Sir ,
This is in reference to a call made to the Blackberry Airtel Customer Care department(7070) from number [protected] at 02:02pm.THE ATTENDENT TOLD HIS NAME Mr.VIKAS.

But I am really very sorry to say the Attendant didn't know the sense of talking , If i am not understanding a thing, he is no one to shout on me and say that i am not knowing any thing in a very rude behaviour and sarcastic manner(bad insulting language) to show the customer down ,really it was bad on his part to misbehave in that way which is not at all acceptable and just hell he also turned some words out which is not resistable at all.
With only the respect of Airtel I did not reply him and disconnected the phone.

But for sure this matter has to be taken up seriously and some Punishment OR STRICT ACTION should be rendered or else i will just Port my number to some other network but i don't want to do that as i am a customer with airtel since last 12years.
or else i should move to the higher authorities if nothing is done to it.
If attendant like him stays in the company the company would have a very bad impression.

So not to increase the complaint and telling about that worst attendant i would like you to take a strict action so that it is never happens again .
Will wait for your precious action and the reply to it. Hope to have a serious action from your-side with full investigation to know the worst of it!

Thanks a Lott..

There's no 5.1 Surround Sound in Dolby Digital Plus Format from the HD STB for Star Plus Channel,
only PCM 2.0 audio signal, even though the STB is connected via HDMI Cable to my KENWOOD Receiver .......


my Customer ID : [protected]

ajay rana.

Inspite of paying the entire annual rental in advance for airtel landline number [protected], the line has been disconnected since last 45 days which is creating a very bad image of airtel. The customer care team along with “Appellate”, “Esupport” and “Nodal” is purposely avoiding this issue and not replying.

No reply to mails, no action taken.

As per customer care executive, the permission for this connection is not there in the society. Our simple question is, how the rental charged in advance and connection given if not permission is there? How the connection stood active for 5 months without any trouble?

If Airtel is not in a condition to provide support, we have requested a refund of the balance rental paid for the period ever since the connection has become inactive.

We expect a call to the user Kalpesh Shah at [protected] with a proper solution. To mention, so far many junior officials have called to give new new ticket numbers, without any solution. We do not have much time and patience to entertain useless calls now.

PARTIAL mail communications are enclosed for reference.

From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Wednesday, February 15, 2012 4:56 PM
To: [protected]@airtel.in
Cc: [protected]@airtel.in; Dawn, Papiya (EXT-Other - IN/Ahmedabad); nodal.[protected]@airtel.in; Appellate.[protected]@in.airtel.com
Subject: FW: Regarding Your Airtel broadband Number [protected]

Hi,

Request your immediate and serious intervention…… If this is your customer service all I can say is GOD save Airtel

It pains me to tell you that my fixed line and Broad band services are non functional since past one month now with no response from your side.

I have to bear the pain because despite repeated mails and complaints to your customer care in this regards, nobody from your esteem organization has taken the pain to resolve the issue.

What surprises me is the kind of responses I receive from your end. Some communicate that the issue is resolved as discussed, without any discussion or resolution. The other day a gentleman called me and tells me that there is some issue with society permission and as per Airtel policy I should talk to society and provide the requirements and details to Airtel for resolution.

Do you guys think that I am a big time . Did you ask me to provide permission and all this nonsense while I paid one year advance rental and you gave me this connection? As an end user, how am I suppose to get permissions for you for an old connection that was working since months. Please stop this nonsense as it does not befit a company like Airtel.

I am surprised by the comfort zone in which your staff has been hatching my complains. Somebody please show the responsibility and own this issue.

The trailing mail is only tip of the iceberg. Your account of your pathetic services is as attached herewith for you kind perusal.

This is the final mail from my end to your department. My next mail will be now be addressed your top management and the Consumer Forum.


Regards,

Kalpesh Shah
[protected]

From: Shah, Kalpesh (NSN - IN/Ahmedabad)
Sent: Friday, February 03, 2012 9:37 PM
To: 'ext [protected]@in.airtel.com'
Cc: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: RE: Regarding Your Airtel broadband Number [protected]

Hi,

Is this some kind of a Joke?

I havn’t received any call from the undersigned and no engineer has visited me.

Also, the Broadband services as well as the fixed line services are non-functional since the past 15 days.

Please note that I have taken enough of nonsense from your highly irresponsible organization.

Its high time someone owns responsibility towards my grievances. Airtel as an organization should show some character and stops draining my advance rental without providing services.

If my issue isn’t resolved in next 72 hours, I will be compelled to go the CONSUMER FORUM or take appropriate measures to safeguard my money paid towards advance rental.

Best Regards,

Kalpesh Shah


From: ext [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, February 03, 2012 3:45 PM
To: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: Regarding Your Airtel broadband Number [protected]


Dear Customer,

Thank you for contacting Airtel.

This is with reference to your e-mail dated 23rd January 2011, regarding the non-functioning of services towards your Airtel broadband connection [protected].

As per your telephonic discussion with the undersigned, we are in receipt of a confirmation from your part that subsequent to an engineer’s visit the services are working fine towards the abovementioned Airtel account.

Should you require any further assistance, please feel free to contact us directly at our e-mail address [protected]@in.airtel.com and we shall make every effort to revert with resolution at the earliest.

Regards,
Vikash Prakash
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com


From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Wednesday, February 29, 2012 10:01 PM
To: 'appellate.[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; '[protected]@airtel.in'; 'nodalofficer.[protected]@in.airtel.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

Still waiting for solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Tuesday, February 28, 2012 9:29 PM
To: 'appellate.[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; '[protected]@airtel.in'; 'nodalofficer.[protected]@in.airtel.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]


Hi,

Still waiting for solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Monday, February 27, 2012 10:32 AM
To: 'appellate.[protected]@in.airtel.com'; '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; '[protected]@airtel.in'; 'nodalofficer.[protected]@in.airtel.com'
Cc: Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi,

Still waiting for solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Friday, February 24, 2012 11:27 AM
To: 'appellate.[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,

48 hours over and no solution.

Please update status to Kalpesh Shah at [protected].


Regards,

Papiya Dawn

From: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Sent: Wednesday, February 22, 2012 11:05 AM
To: 'appellate.[protected]@in.airtel.com'
Cc: '[protected]@airtel.in'; '[protected]@in.airtel.com'; '[protected]@in.airtel.com'; 'nodal.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; 'nodalofficer.[protected]@in.airtel.com'; Shah, Kalpesh (NSN - IN/Ahmedabad)
Subject: RE: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]
Importance: High

Hi,

Thanks for replying so early…you took only 2 weeks and 2 days just to provide a new ticket and zero solution!!

May we know why you are assigning a new ticket no 11902884 again when the below ticket no 11090826 is not closed? Are your all departments including so called “Appellate”, “Esupport” and “Nodal” equally efficient as your customer care department?

Check all enclosed mails…all are replying to solve this “shortly” since last one month! Please update status to Kalpesh Shah at [protected].

And what is the timeline for shortly means? You are dragging this issue since 20th January 2012, ie more than a month!! Please try to improve your service…there are many operators in the market to provide good service and atleast a better customer care than yours.

Regards,

Papiya Dawn

From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: Wednesday, February 22, 2012 6:37 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: Re: REFERENCE NUMBER[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Dear Mr. Dawn,

Thank you for writing to airtel and giving us an opportunity to assist you.

Ref: Email dated 06-February-2012, regarding the connection not working for your airtel account number [protected].

We would like to inform that your above mention concern has been registered with us vide reference number 11902884 and same will be resolved shortly.
.
Please accept our sincere apologies for the inconvenience you might have faced due to the above mentioned episode.

Please do write in for any further assistance.



Warm Regards,
Shweta Khanna
Appellate Office
Bharti airtel limited




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[protected]Original Message[protected]
From: papiya.dawn.[protected]@nsn.com
To: appellate.[protected]@in.airtel.com
Cc: kalpesh.[protected]@nsn.com
Sent: 06/02/2012 12:39:25 PM
Subject: Reference number[protected] POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



Kindly confirm how long defines your ¿Earliest¿ action.



No action taken and your customer care is just sending a mail stating issue is
solved!!

Please note, the executive has never spoken to the customer and no engineer
visited as well.



You must have recorded the Conversation (With Vikash Prakash of Airtel Customer
Service Team as claimed in the enclosed mail) and there must be a proof of your
claimed engineer¿s visit! Can you please show the same to us? Or you have made
this a common practice of writing nonsense mails?



Also kindly do not waste our time by involving your junior officers to call the
customer and take more time by issuing new ticket numbers.



Regards,



Papiya Dawn



From: appellate.[protected]@in.airtel.com [mailto:appellate.[protected]@in.airtel.com]
Sent: Wednesday, February 01, 2012 11:38 AM
To: Dawn, Papiya (EXT-Other - IN/Ahmedabad)
Subject: Re: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]



Dear Mr. Dawn,



Thank you for writing to airtel and giving us an opportunity to assist you.



This is in reference to your email on 30-January-2012 to our appellate office
regarding the connection not working for your airtel landline number
[protected].



We would like to inform you that request regarding connection not working has
been registered with us vide reference number 11090826 and the same will be
resolved at the earliest.



Please accept our sincere apologies for the inconvenience you might have faced.



It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.



Please do write in for any further assistance.



Assuring you the best of our services.


Warm Regards
Shweta Khanna


Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BFC1C0C91374
96FF 1 A79808A8BF0107A858988F575DF7394F611739CFD 1 3 0 2 B B
C729EE42D56BADC&refno=Qrc[protected]



[protected]Original Message[protected]
From: papiya.dawn.[protected]@nsn.com
To: appellate.[protected]@in.airtel.com
Cc: kalpesh.[protected]@nsn.com
Sent: 30/01/2012 01:52:08 PM
Subject: FW: POOR SERVICE - REQUEST FOR PERMANENT RESOLUTION, ELSE SERVICE
CANCELLATION. [|BAL|Qrc[protected]|]

Hi,



The below mail is for your kind attention and immediate action please. May we
know the SLA you are following for providing a solution to a particular
ticket? We have so far raised 4-5 tickets in last 10 days for a single problem,
and all of them are lying unresolved!!



Inspite of paying the entire rental in advance the line has been disconnected
since last 10 days which is creating a very bad image of airtel. Kindly note,
your customer care team is purposely avoiding this issue and not replying since
the full rental is being claimed by the customer. We expct a call to the user
Kalpesh Shah at [protected] with a proper solution.

I have Airtel Broadband installed at my home with Phone number - [protected]. My problem is that they have upgraded my broadband plan without any prior notice and which have caused me to pay extra 100+rs per month.

My plan was and unlimited plan with speed of 512kb/sec till 10GB and 256kb/sec after that but now they have upgraded it to 2mb/sec for 10GB and 256kb/sec after that. My problem is that i was able to consumer an appreciable speed of 512kb/sec for minimum of 15 days a month but now due to 2mb/sec speed my high speed data limit use to get end within the first week of month.

I have contacted costumer care many times but they are not willing to give any positive response to my problem. Either they have to reinstate my old plan or i want the high data usage to be upgraded to 20gb under my current plan.

Hope airtel will do something about it or i will be hitting consumer court soon.

Airtel digital tv has made me a call on 25feb from mobile no. [protected] , [protected] and told me that i[censored] recharge your airtel digital tv account with rs. 1100 then u got 6+6 months scheme. Then i recharge my account with rs. 1100 and call back to company and told her that i recharge my account then they reply me that u got ur scheme within few hours. Then on next day i call back to company and told her that i didnt get my scheme upto now.. Then they reply me that u got ur scheme within few hours.then on next day i call to company customer CARE number then they reply me that u need to change ur plan and we are changing it aand u got ur scheme within 48hrs. But i didnt got it. Then on 29feb i call back to company customer CARE number then they reply me that this scheme is not valid to u.plz help me.
Ankit
Ph:－[protected]
Email :－[protected]@gmail.com

sir
i am the unfortunately victim of your company i have around 7 postpaid numbers with me in my house .i took due to insist of your company.i want to take attention of the company about certain problems which is a total harrasment to me and my family.
first of all i want to tell in the month of january 2011 executives of your company came to my house and insisted to take 4 numbers in cug plan ,and similarly i took the numbers [protected],[protected],[protected],[protected].
due to these numbers i immediately contacted customer care num,bers and requested and instructed them to disconnected the number [protected] because i am getting some unwanted calls.after two three days i got a call from senior official of your company requesteing not to disconnect number ,but i strictly instructed her to disconnect the number as early as possible.she committed me that the number will be automatically disconnected within 48 hours.the number is disconnected around 20 february 2011.
surprisingly the so called reputed company is charging the bill till date .i really shocked and keep informing about this on customer care but who cares for the customer ,the so called reputed company is interested in making money by fraudful activities by duping innocent consumers .no action taken by company to my compaints.i sent my written application to the outlet r c cellular laxmi nagar nagpur but they refused to accept.i sent several e mails but no response got.

coming to the number of [protected]
this time company is try to prove they really involved in fraudful activities by charging forged bill to the customers/consumers.they charged around 1600 billed and 3800 unbilled amount to me as airtel live gprs charges excluding other charges.i shocked to see the amount the services which i have never used the com-pany is going on charging the same.similarly i continuosly informed customer care and nodal officer of concerned region but the company is do not have any bother to response.which is shameful in the market.i paid the bill but i do not got any explanation about this.

[protected]

prior to two months i visited your outlet laxminagar nagpur to migrate my bill plan into 999 advance rental plan.executive informed me the availability and told me to talk on hot line from your outlet.i done the same thing and your hotline executive has instructed me to deposit 999 rs cash at the outlet to activate the plan.i deposited the cash at the outlet but today i recieved the bill of [protected] i again shocked that no such plan is activated on mu number .it is a height of tolerance from a customer /consumer to tolerate such activities of company.

i further glad to tell you that i want to disconnect my all numkbers [protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ further ask you that to give me explanation that why i should not disconnect the numbers and should use your services.
i further inform you that i am going to take following action
1. to file strict civil and criminal proceedings against the company.
2. i am going to refer this matter before press and media so that all peoples should know about the fraudful activities of the company.
3. i will file the written compalint befire TRAI to investigate the mater.

i need a quick response from company as last chance failing action will be taken.
[protected].

copy to [protected]@trai.gov.in

respected sir,

on 24th of february,i had activated a 3g plan costing rs 43 on my number and for that company deducted rs 43 from my main balance. since then my plan has not been activated till today. i registered a complaint to the costumer care executive regarding the problem and company promised me to solve my problem till 27th february evening. But now they are ignoring my number and i am not able to connect to the costumer care helpline. even i am having balance but they are telling me that i cant make calls because of insufficient balance. i am fade up of all such faults of airtel company.

Dear Sir/Madam,

i am post paid customer of airtel mobile and also of airtel digital TV,

recently ie last month i migrated my plan to Ministry of Defence corporate plan ie 199 special super value plan.

First i was asked to take new number as my existing airtel number can not be changed to corporate plan.

When i raised the level i was asked to clear the outstanding last bill cycle period payment, then only i can apply for corporate connection.

On clearing the last bill cycle payment i was asked to submit few documents and verification before the plan can be changed. Also I was told the new plan will be activated only after the bill cycle period is over, so that there is no extra charge to you.

On 26 Jan i got the sms that my plan has been changed to super value cug 199 plan, on inquiry with customer care regarding the plan detail which was offered to me when i applied for change of plan and what actually I got new plan activated on my number had variation in call plan. When i reported this anomaly to your executive he apologised for the mistake and changed the Plan to Special value 199 CUG plan on 28 Jan 12.

Today i got two bill for same period ie 08 Jan 12 to 07 Feb 12 for one number ie [protected].
details of bill number are[protected] &[protected] for two different amount for above number.

sir, my query is how come i have charged with two bills for same period and for same number?
secondly if some adjustment had to be done then i should have been given single bill?
thirdly why for two different bill change plan i have been charged?

Can i request you to kindly look into the matter and resolve the issue on priority and give me one consolidated bill so as to avoid all confusion. Also once promised that bill plan will be changed only after completion of earlier bill plan cycle, then why i have been charged for three bill plan.?

May i request your esteemed office to look into the matter and resolve the mistake on priority. thanks in anticipation of favorable and fast action.

yours sincerely
Shekhar Chopra

hi
i got call from cell no
and he gave another number [protected] asked me to call that number for confirmation o n winning the 25 lac lottery.
when I called that Rohith Sharma in Mumbai said he is a manager of sbi and asked me to recharge my cell 500/- and i will get my 25 lac.For that I should switched of my mobile for till 9 am next day and he took my account number.

And I know this is a new strategy of selling the products
thanks

sir my number is [protected], so sir im telling you that, this number activate many services so i am deactivate all service for my number

Dear SIr,

This is to inform you that i had my airtel no.[protected] working since 5 years but all of the sudden it got disconnected.
Before disconnecting they used to steal my balance and when i complain they used to give me excuse that its a irrecursive process.
after disconnecting the sim When i check it with airtel they tell me that it was disconnected due to no activity since six months but it was a lifetime sim also used to show validity till 2016 i think.
And then is said give me the same no back i will buy it again at that time they tell me that its sold to someone else.
but where as i think it was done purposefully just because someone can bribe them for this number.
So its my humble request to you to take some action and all who use airtel i would just say shift to anyother company soon

Thanks and Kind regards,
Matin Modak

I was charged Rs. 149 for two things that I did not even down loaded it. When I called up the customer care they were of the view that customers are liars that can be referred from from his statement.
He said that the customer are not going to tell the truth.
This incident have happened with me many times. Every time i have asked the customer care executive to stop sending me any such messages but the same keeps on happening every now & then.
The customer care is also not readily reachable.
I asked the executive to register the complaint. Below are the details

Complaint No:[protected]
The amount was deducted for downloading Java Games. (Rs. 99) & sports alerts services(Rs. 50)

I regret that I am still using Airtel & this is what i receive for being a loyal customer of Airtel for last 4 years.
I seek help so as to eliminate torturing of consumers by such organization.
I am just an example of the hardship that most Airtel consumers have to go through.

I got an Airtel simcard no [protected] on 15 Feb n=and activated 3G services on 16 Feb for 450 rupees. They said 1200 MB free download will be available. But within 14 days all my recharge money were taken emptying to 0 balance. Download MB was even less that 500 MB.

No propeer response when called the cutomer care at 121 and 12134. They tend to transfer the call to senior person but no proper response. They dont even have data about the recharge details of the customer for their mobile nos. What a joke. They are not specifying the download details also and they say they cannot retrieve it. It really funny to here this. Airtel a big company in India dowsn't maintain important information about their customers. Fraud people. Steeling money from their customers.

Please take severe action in this regard

Hi,

myself Sujatha, i have taken airtel sim card just one month back, number is [protected] & sim number is[protected].
now the problem is you people has given the same number to some one, now my sim card is not working. i called that number & i asked that person regarding the sim card, he is saying as yesterday he has taken that sim card on his documents. so can you people say, how you have given the same number to two people. i want explaination on this issue. my alternate contact number is [protected]. If i did not get proper response from your end, i will take legal action. i need response immediately.

hi i m mahesh f kewlani i have a shope (radhika general stores) at maninagar in ahmedabad we have purchase airtel recharge vovchers from (vraj marketing <airtel disributor maninagar area> ) on 31/01/2012 now a days this vovchers r blocked by distributor for his own fault now he didn't reply anything we ask many times so would u plz help us or show us a guideline so that we can get back our vovchers and stop our losses ok would u plz give us a no of resoponsible person in airtel at india level so we can talk with him our problems my contact no is ([protected]) ok give us proper reply as early as possible