Airtel Complaints & Reviews

Dear Sir,

I had an Airtel Dth connection (Customer ID [protected]). I had terminated this connection last week of December . An Airtel Engineer came to my house (on 28th Dec 2011) and did the CPE recovery . Post this i received an SMS stating that the the call has been closed (Reference no[protected].


I had an amount of 4958/- in my account which the customer care told me would be sent to me as DD within 2 weeks starting 28th Dec. Till date i have not received the refund and each time i call the customer care they give me some lame excuse (either we will call after 2 hrs or we will get back to you shortly etc ...not to mention the amount of time they kept me waiting to ).

Please find attached the mail communication i had with Airtel .
I sincerely request your help in getting my refund back .

Regards,
Gokul ([protected])

I HAVE BEEN USING AN AIRCEL NO ([protected]) AND I WANT TO SWITCH TO AIRTEL, I WENT TO LOCAL AIRTEL OFFICE AND SUBMITTED ALL RELEVANT DOCUMENTS ALONGWITH UPC CODE ON 20/01/2011, SINCE THEN NO ACTION IS TAKEN, WHEN I CONTACTED AIRTEL CC, THEY TOLD THAT FROM THEIR SIDE NO ISSUE, THEN I CONTACTED AIRCEL CC, THERE ALSO SAME CONDITION! COULD THE CONCERNED AUTHORITIES HELP IN THIS REGARD,
MY CONTACT NO IS [protected]

Dear sir/Madam

I m old user of Airtel Prepaid connection([protected]). In last month i float a sms to company to PORT my number in other company for better plans.

But I recive a cal from Airtel Helpline to not leave airtel. Helpline Person Offer me u get a benefit of A to A 10 Paise cal for 2 months with a rent of per day one rupee. I accept that offer & going with Airtel.

But today Company withdrwan my benefits without any knowlege When i cal helpline Than no Response & no statisfy answer to me, He says I ve no option.



Plz resolve my matter.

LANDLINE NUMBER [protected] ACCOUNT NO 15306823
Name- Rajeshsingh Rajput- [protected]
I had taken the Airtel broadband in Nov 2009-Bangalore by paying Rs 4000 as deposit amount and the same was debited from my brother's ICICI account on 06th Nov 2009 with transaction ref number as SB9385407.
Later I requested to close the air Airtel broadband connection in June 2011 as i had to move to Pune and the airtel customer service person came and collected the modem. That time the person said the amount of Rs 4000 will be given back to you by cheque.
I requested to change the communication address and mobile number in their account in July 2011 start by providing Pune's address proof.
Later I requested for the refund of Rs 4000 as the account was already closed and I had moved to Pune.
• It has been more than 9 months now that I am contacting Airtel cust care continuously. They are just creating service request numbers (Which they take min 15 days to reply AFTER LOTS OF FOLLOWUP) and regretting inconvenience!
• Initially they were not able to find the payment of Rs 4000 made in Nov 2009 in spite of providing with bank reference and transaction reference/cheque numbers etc. All those screenshots were provided to them.
• On top of that in spite of repetitive request to close the account in June, they kept on sending bills (I had already returned modem in June end and shifted to Pune). Ridiculous to see such a customer service that sends bills after account closure. And after 6 months follow-up with them, they generated some bill with outstanding amount on me!
• Later in Dec 2011 they realized that the Bill was generated wrongly and there was Refund amount of Rs 4000 to be given to me.
Now the real agony started
• The Appellate.southabts officers communicated that they have sent the Cheque of Rs 4000 in Dec 2011 and will reach me in 2-3 weeks by Overnite Courier. I have not heard of any courier company which delivers documents in 3 weeks.
• INSPITE OF WAITING FOR A MONTH TILL JAN 2012, I DIDN’T RECEIVE THE CHEQUE. I HAD TO AGAIN FOLLOW-UP WITH THEM. THE TRACKING NUMBER PROVIDED BY AIRTEL WAS NOT TRACKED BY OVERNITE COURIER’S WEBSITE.
• They Re-registered complaints many times after that and communicated cheque has been dispatched (Which I still didn’t receive). I think someone is walking from Bangalore to Pune to give the cheque.
• On one instance I was communicated that the cheque was returned back from my door as I was not available at home. The fact is that my family is always available at home and if at all the person came, why the courier guy didn’t call me or put a note on my door?
• THIS CLEARLY IMPLIES THAT THERE WAS NO CHEQUE DISPATCHED FROM AIRTEL AND THEY ARE JUST TRYING TO FOOL AROUND
• NO ONE TOOK THE EFFORT TO CALL ME UP INSPITE OF REPEATATIVE EMAILS SENT ASKING TO CALL ME UP ON MY NUMBER
• I HAVE ALSO WRITTEN TO THEIR ESCALLATION MATRIX "nodal.[protected]@airtel.in", “appellate.[protected]@in.airtel.com” THAT ALSO IS OF NO USE.
• This is worst customer service I have ever experienced
IF THIS DEPLAY WOULD HAVE BEEN FROM CUSTOMER’S END, THEY WOULD HAVE CHARGED THE LATE PAYMENT FEES. NOW I NEED TO UNDERSTAND HOW MUCH INTEREST SHOULD I CHARGE THEM FOR KEEPING MY MONEY THIS LONG?????
I HAVE ALL THE EMAIL COMMUNICATIONS DONE WITH THEM FROM JUNE 2011 TILL NOW.
Can these officers wake up now after 9 months of customer service (??) and REFUND my amount back ASAP?

I have purchased 1 Airtel SIM ( MB. No. [protected]) from M/S Arti Electronics, Teliaya, Koderma (State- Jharkhand). I have already submitted necessary documents along with original photo to M/S Arti Electronics. But surprisingly, my outgoing/ incoming call has been disconnected w.e.f 21/02/2012. Immediate restoration of outgoing/ incoming call is requested.

With Regards,

SAJAL KANTI AIN
Suptdg. Engineer (M),
Banjhedih, KTPS, DVC,
Koderma. (State- Jharkhand)
Mb. No.- [protected] (BSNL)

Airtel has now blocked my outgoing without any prior notice or information since a month. I cant even send messages. I was busy with my office work and couldnt find time to go to this fraud company's office to check out whats wrong with them. But a week ago, when i called customer care, he asked me to provide my ID proof to nearest Airtel office. But that wasn't a new sim. I purchased it over 3 years ago and submitted all the necessary ID proofs 3 times. Still this fraud company wants me to submit it all over again. I said ok and submitted my ID proofs once again on thursday[protected] morning 10 AM at Koramangala Airtel office in Bangalore here. They said your number will be unblocked in 3 days. And its 6th day now. Still not unblocked. And the guys in the Airtel customer care call center are [censored]ing retards. They ask you funny questions. One lady asked me - "sir please check if you have blocked outgoing from your phone", "sir please check if you have handed over your phone to some kids.."! Why would i do that?! LOL The only reason i submitted the ID proofs again and beared all the torture Airtel gave is, i wanted that number. I have lots of good contacts from that number. Once they unblock, i want to [censored] Airtel off from my phone and port the number to some other better company. Guys never buy this crap s**t. I have asked all of my friends, relatives to throw Airtel off from their phone and choose some better company.

Sagar,
[protected]

I have done recharge of Rs 250 on Date 19-feb-12 time 15:12 and This balance has Debited from my account at 22:30 in same Day. But as per my knowledge I done call of Rs 25(aprox) and 2 hours net suffering. After that I found Zero balance in my Account Without any Messege Information.I think this is Mistake of Surver.I also complained to Customer care but not replyed till now. So Plz Reply me soon and credit my balance on my no.[protected]

My Detail is
Name:-Makhan Singh
Mob.no. [protected]
City Rewari (Haryana)
Mail Id-- [protected]@yahoo.com

respected sir,

i am employee of the carporates company , my name is manoj kulkarni , i fed up for airtel services , am using the airtel last 5 years
my airtel numbers [protected] , am living in pune at central area i facing the problem about network problem , and am fighting with airtel last 5 month but they are not solving my problem ,

My name is Manoj Kulkarni am working with SAMSUNG as a Engineer Like a Servics Industry , 3 month ago one lady called and tell that she was calling from Airtel and given me some details regarding conversion of PriPaid to Postpaid of my Airtel no [protected], I have told her taht i am ready to convert my cell into post paid but tell her regarding the network problem in my residential area ( Wakdewadi, Shivajinagar Pune) but she given the assurity of resolution of network issue in my area with immediate effect. Then i have convert my no into post paid service. After next day i am facing the network issue in my area then i again contact to your call center & that lady for the improment of network of Airtel and they told me, we are sending technical person in your area for the resolution of network complaint but as off now nobady came and resolve the network problem.

I am paying the Post paid bills around Rs. 1000.00 per month to airtel. Now i think i am westing my money due to network problem. every day many calls receive to me & i am calling to many number but suddenly call drop. and every menuite Rs.0.50 paisa call charges added in my bill. Now i am very frusthreated from Airtel

and going to take legal action against Airtel if my problem not resolve within 5 days.

I am also want take the action aganst that lady " who have syggest & cheat me to conversion of post paid connection.

The name of that great lady is Rashmi (Swarget airtel office Pune)



I am waiting to taket the necessasy action on my issue from Airtel management and give the waiver against the bill charged to me from last 3 Month's.

and la

Dear sir/Madam,
I am using airtel no.[protected] since 2.5 years. In bill of dated 21- jan-2012 there was extra amount put on me for java games. But i have not downloaded any games .Regarding this when I received the first message on 13/01/2012 (about 99 rupees charged for java games) ,
I called to customer care( Spoke to Executive : Chetan )and told the issue that i hv not downloaded anything, and he told that game club is active on my number. So i told him to de-activate that immediately. within 24 hours it will be de-activate like that to replied. Same thing repeated for four days again , I called to c.c ( sandeep Gr.Manager ) he told that after generation of bill amount will be reduced. they never stopped that activation . After generation of bill i called On 23/01/2012 to 121 customer care and reminded them that due to the java games issue i got extra bill ( 26 ( reference no : F[protected]. Surprisingly they told that those games were downloaded by me and cannot be reduce bill.
My average bill per month wills around 500 to 700 hundred. This month I got 1859 rupees extra for java games.
First complaint date : 13/01/2012 , spoke to Chetan ( F[protected]
Second complaint date : 17/01/2012 , spoke to Sandeep ( Group Manager ) (F[protected]
I called to nodal officer SANIA and Dheeraj and told the issue but nobody is ready to believe.
They not de-activated the game club services …..till Feb-3 , finally I only stopped my GPRS activation.
Now airtel stopped my outgoing services.
Till date ( 20/02/2012) I am fighting for this but there is no solution for airtel nodal officers.
Simple they are saying that the amount is very much valid and cannot be reduced.
Please do justice for me.

Hi

This is subramani from chennai,

now a days we are facing promo calls (caller tone calls, advertisement calls) from mobile service providers, even if we registered with do not disturb registry

Also we have complained lot of times with mobile services provider customer care.

Those kind of calls are very irritating when we are waiting for any important calls or wailing in office meetings.

am working in BPO and will be in night shift, when i used to sleep in day time am getting these kind of calls three to four times per day

i would like to highlight this problem in mass media.

Note:

In AIRTEL / VIDEOCON am facing problem that without subscription of any auto updated messages regarding cricket and caller tones, movies details they are activating without informing us and also deducting charges for the same.


Please support me for getting out of these problems by doing awareness programs.


Thanks and Regards
Subramani
[protected]

I have been a customer of airtel mobile services since last 5 years and inspite of the same I have been mistreated and abused by an Airtel Collecting agent for a bill of mere 4000k inspite of explaining the reason of non- payment.

And to my shock , inspite of raising this to senior executive and asking only an apology note , there has not been any action.

Details for reference:

I was using the number : [protected] for more than a year and then considering my work assignment to Srilanka , i could not pay the bill , moresoever as there was no international roaming availaible hence I had no option but to change the number , The day I returned - I got a call from the so called " legal deptt" that I need to submit my bill , Considering working hours I informed that it would be possible only after 6:00pm , I got 5 calls between 1 to 6 :00 for reminder - which was not only disturbing but also made me feel as if I was a terrorist /culprit who would run away with 4000k . The last call I got was at 6:30 pm on the same day when I was actually going towards the Airtel Relationship Center and these were the words of the executive " If you are poor and you cannot afford tp pay then why do you buy phones,,, this is not your dads company , I will now call all your friends and tell that you are a cheater etc etc .." - this was all in Hindi with usage of abusive words like - aukat , baap ...

This was just too much to handle after a day long in office and hence decided to go back home and lodge a formal complaint, I discussed with family and they adviced that I should just forget about it and pay the bill . Considering their advice I decided to pay the bill the next day.

The next day - at 11:00 I got call from my mother saying that she has been abused by the same agent from airtel and the chain does not stop here , the agent had called all the most used nbumbers - my husband , inlaws, my friends... - the language used cannot even be detailed in this mail .

At 2:00 I got a call from the same lady and the abuses started again and this time I had to tell her to hand over the phone to the senior manager ,,, which she ignored - she yelled and called me "Ghatiya", " Farebi", "Bekar", "Paise khanne vaali" for an hour and eventually with her loud voice her senior manager heard and took the phone from her..

I narrated the story to her and told her that the bill would be paid only after apology mail amd call to all the numbers where I have been defamed for a mere amount ...There has been no call or no mail since then ..and I need an explaination on the below :

- Reason of mental harrasment
- Reason of defamation
- Reason of no apology

I am in a stable job , engineer by education and manager in a MNC by profession , hence money is not the reason of not paying the bill .. but I need to understand how do you plan to repay the mental harrasment and defamation done by a local executive....and more so the complete failure to address the issue even by a senior executive ???????

Details for your reference:

Shefali Kharabanda
[protected]
shefali.[protected]@gmail.com

Calling agent : name not disclosed
Senior Executive from the same centre : Shruthi
number : [protected]

Hi,

This is a complaint regarding Airtel's new postpaid connection.

I have applied for a connection on 4th Feb 2012 at the Airtel Relationship Centre, Frazer Town, Bangalore.
I was requested to choose a number and it was [protected]. I got it from the executive named Mr. Masood and he said it will get activated in 4 hours.

It didn't get activated for a week and then I approached them on 14th Feb 2012 and he said it is activated. But when I checked from the Hotline number in the centre, the customer care executive told me that the connection was in some Mr. Prasad's name and mistakenly allocated to me.

Then they promised me for a new number and I chose [protected] from Ms. Nancy, seems to be the Customer Service Manager (CSM) there. I intentionally asked her, do they need to change the original SIM or it will get activated in the same SIM for which she said, it will get activated in the same within 1 hour. The next day also it didn't get activated and when inquired the other executives told that both Ms. Nancy and Mr. Masood are on leave.

Finally when I approached them on 18th, they said that the SIM is not supporting and asked to change it for which I requested and cancelled the application.

Now, we realised that Airtel's service (may be not in general, but with that particular outlet) is very bad and planning to move with some other service provider. Also I would not recommend my friends or relatives for a connection.

Few complaints:

The carelessness and disrespect shown by the executives there (esp. Mr. Masood and Ms. Nancy)
While we have provided alternative number, why didn't they call on the very first instance and just waiting for us to voluntarily approach them
Their less knowledge about the SIM Card on which the number can be activated or not
After several times of requests, they told us where to log a complaint
These complaints are not to pin-point the executives or any actions against them, but for Airtel to rectify them in future, so that, frustrations and disappointments may not occur to any other customers like me.

Thanks anyway - a never ever again customer to Airtel.(fyi - I have been a customer of Tata Indicom and Vodafone only till now and just thought o[censored]sing Airtel due to relocation, but will never dare to use it).

Regards,

Avudai Nayagam
[protected]

Dear sir/mam
My self asit roy (m-[protected]). I used airtel 3g data card and i have done recharge by online( T.D No ICONN/41158605/180212/BHARTI TELEVENTURE,dated[protected].But not yet balance is not come and one more thing today i have try talk to costomar care (no[protected]) but they are not received the call simply discunnet.so i requested to u plese do the nedful action to your end.


with regards
asit roy

respected sir,
i have been a customer of airtel for the last 3 years currently i am have been undergoing an problem, i am not able to do outgoing sms for the last five days and i am have been recharged sms booster package too. in spite of being contacted the customer care many times they are just giving false statements. my complaint reference number is CLSMS[protected]. MY MOBILE NO - [protected]. i kindly request to shortout the issue as soon as possible. my email id [protected]@gmail.com

my complaint is. Maine do din Pehle costamare care ko phone kiya unhone meri complent ko ignore kar diya phir Maine 121 par bill statement ke Lie message bhi kiya par abhi tak muje mail nahi kiya gaya pls kya aap mere mobile ke "December AR January" ke details chahiye. mujhe itna bill kaise aya uan sabhi ke details chahiye . kaunse number per phon kiye AR kis number se phone aye ye sabhi details kya aap mail kar sakte hai. mera mo. no.[protected] is no ki details muje ap mere email id par mailkar sakte hai mera email id hai [protected]@gmail.com pls send me my bill statement.

Dear Sir,

I am rechaged my airtel Digital tv by debit card of Punjab national bank. But in the processing of payment our

Network connection is cut and display on the monitor "Transaction Encountered". finally my Airtel Digital Tv

not rechaged. Sir,kindly help me as soon as possible.

My AIrtel Digital Coustomer ID :- [protected]

My Registered Mobile No :- [protected]

Thanks & Regards
Aayushi Sharma

Lakhimpur Kheri
Palia, Kalan (U.P.)

i am facing problem regarding my broadband bill. my half yearly plan was finished on January and customer care has not informed me about this and secondly i received on bill on January and my plan was changed into monthly. than i made a complain on 8th February about two thing. firstly regarding no confirmation call from airtel about my finishing half yearly plan and secondly i was to activate half yearly plan and i made this thing clear more than 1 time. but person present in call center has register my only one complain i.e regarding confirmation call.
please forward my complain. i request you that i want activated half yearly plan on this month bill because i have resistor the request before. contact me [protected]@gmail.com

Dear sir,
Actually i was using some other network provider that is Idea.......but their signal strength was weak....but other people near to our locality were using airtel bcoz there was good signal strenth there....so i switched to airtel network and found good signal strength and quality.....but from three to four months the signal has decreased and sometimes there is no network......there must be something problem with the airtel tower nearby..

Actually my native place is SORNAD, which is located in an area called BANTWAL.(B.C ROAD).
So sir please do something..to gain back the signal strength...bcoz if not including me other 30 to 45 members will changing their network to some other network.......

Respected sir,

I am Yogeshkumar shukla, I am using airtel cug postpaid mobile service, provided by airtel. But now I want to port out from airtel and I want to be connect with BSNL prepaid celular service, I was finished all formalities at local bsnl office and get sim card , Absnl officer told me that when your airtel service stoped your incoming and uot going facility then you insert your bsnl sim card in your mobile. but airtel provider can't stop my celular facility. I send portability message twice in one month. first I send 4th january - 12. I send sms to 1900 for my portability and paid all my rest bill. Second time I send sms at no. 1900 on 20th jan -12, and I was put an application in written at local aitel customer care, but still they didn't work out for my mobile portability. I did all formalities which airtel executive told me,

but in result is nothing. my mobile no. is [protected]. I am placed at Gujrat in Amreli (pin - 365601).

I am also recently paid my bill rs. 200.89 on 15th feb. 2012.

I am also write noddal officer of airtel india, and appelete officer airtel india, I

am also write at trai authority india, After i was send email the airtel executive contacted with telephonic talk but they do nothing today.

So dear sir how can I solve my problem? I am very confused about this matter.

I shall hope you can do better for me.

Thanks a lot

I shall hope you notice my complain and do better for my problem.

Thanking you.

Yogeshkumar Shukla

Suresh.M
EDP
Hotel Cenneys Gateway
Salem


The worst Telecomunication company for customer satisfaction is None other than AIRTEL. we buy leased line for internet connection in airtel they provide the 6 static ip they are 182.72.227.26 to 30 that is not working in our side we lock complain in airtel for 3 months since they didn't take any action for this.. we ask an engineer to send them on our side & solve that problem they did not response for that finally we get tension & say as i[censored] doing this way we cut the leased line connection, insted of this they say "OK you Cut the connection" This is the way of handling the costomer?
still our problem is not solved. whenever we call they keep hold the call its wasting our time.

Regards:
Suresh.M
EDP
Hotel Cenneys Gateway
Salem
+91 [protected]