Airtel Complaints & Reviews

I have purchased an airtel prepaid data card from airtel office in madinaguda,hyderbad in feb 2012 and when i tried to browse internet
it gets disconnected every 2 minutes and when i go and complain in the same airtel office they tell try in a different laptop, when i tried in a different
laptop but it is still the same they tell that it might be signal problem and when i told them that i get good signal for my mobile at my place they asked me to give a try and come back and in case if the problem persists they promised that they will change the sim as it is sim problem. Today when i went to thier office and told them that I still face the same problem they totally tell a different reason and say that the airtel data cards have known chip problem and after purchasing the data card the chip has to be changed and they have only one service center where this chip can be changed and that is in khairatabad.When I questioned the person why this was not told to me when i bought the data card the person who sat in the counter told me if it is me i would have told you. Is the way they treat a customer ? I had to leave my data card and sim there as it is of no use to me. I paid Rs 1800/- for the data card and Rs 675/- for the sim card and after paying so much of money I had to leave it there with even using it ?
If they clearly know that they have a problem with the chip in their data cards why can't they rectify the problem before
selling the data card to the customer, or else they should stop selling the product itself when they know that it is a failure ?
Why should they cheat the customer. It is waste of my time since i had visted their office 3 times to get it rectified and finally had to
leave my datacard and sim with disappointment . I wasted my money and time by buying airtel data card. I am writing this complaint , so that atleast people like me will not be cheated in near future.

It is shame on the part of a company like airtel cheating it's customers like this.

Below is my sim number :

[protected]

I am using airtel for last six years. Airtel gave lot of surprises. They also did frequent customer satisfaction surveys. But these days they are robbing my money. they frequently changing the rate cutter plans without informing. I paid around two hundred and forty rupees. now my other mobile cost is 60 paise and airtel cost is 10 paise. actual thing is without ratecutter my mobile cost for other mobile is 50 paise.

Airtel please dont be evil

I am using airtel no. since 4 years until last few months.
I faced lots of network problems and due to my hectic schedule and some uncertain personal problems, i never got time to keep on complaining,tracking and being in waiting queue.
Later I was recently surprised with a monthly bill amt of 4k and with total of 7500 of last 2-3 months which i intentionally didn't paid until and unless I could have got the reasonable waiver after cross checking.
However my no. was barred from outgoing and incoming service but i still kept my sim on though I had my other reliance no. working.

However to my very big surprise, on Sunday(Holiday) dated February 26,2012,my friends, relatives,paternal uncles calls me up and says they are getting calls from so called Airtel agents Pankaj Shashtri and a lady complaining, abusing and insulting me about my bills and asking me about my whereabouts.
I was totally depressed and furious to see such unethical irresponsible behaviour and such a disgusting unprofessional attitude of recovering.

Later on same day, the lady also called up my elder sister and asking her to pay the bill.
My sister was being insulted at personal level, later my brother-in-law when took over the call, she insulted him as well and ask their address so that they can get them in trouble if they or me doesn't pay the amount they ask.
My sister has nothing to do with my mobile no. and bills. Why they called her, my cousins and friends?
I totally lost my social respect with just
My loving parents were nomore since 2 years due to unfortunate heart attack.
These people weren't even scared to go analyse my personal life,my personal connections,insulting my social respect.
It was beyond patience when the lady even insulted my sister's emotions arrogantly saying as if 'we have lost our parents, this is why we don't have culture and roaming like frauds and cant afford bills"
Look who's talking about culture and manners?
The guy, today Feb 27, kept on calling me, and simply laughs when i shout back.
When I warned about my police complaint, he is not bothered for it, seems like Airtel and these agents have LAWS in their pocket.
I do agree, bills are pending but I had bills regularly since 4 years.But is this the way to recover ?

Now, I want to sue these and worst company Airtel and show them what they deserve to mentally,socially and personally harass me?
My sister will submit complaint to Airtel office for such personal,unauthorized,unreasonable and threatening call to her and thereby I am going to take legal steps ahead starting from this Consumer Complaint forum.

I have the callers's name, no and their few call recordings.
If anybody authorized from Consumer complaints or legal panels will get back to me for proceedings, I would like to get in touch asap.

Unnikrishnan Nair
Airtel no: [protected](Barred now)
My Reliance contact no.: [protected]

Calling agent's name & no.:
Pankaj Shashtri,Income Tax Airtel office, Ahmedabad.
[protected]
[protected]

Dear Sirs,
My wife Geetu Bhambhani has been using Airtel services since last 10 years, and she took 2 add on cards one for myself having number [protected] and other for my daughter Nikita having number [protected].
Nikita is a student, there were outstanding payments on her account for Rs 10505 as finally claimed by Airtel for last 3 billings of 3 months. Her credit limit was Rs.3000/-
As nikita must have been in shock for such amount of billings, and because of fright she did not disclose this to us.
Finally my wife geetu, my self, started getting calls using abusive language, threatening. My parents, Nikita’s friends and our relatives started getting calls, telling them to give message to nikita that she should pay the amount, or telling them that nikita has given your number to collect payment.
First of all from where did they get details of nikita’s friends and our relatives? why did Airtel divulge details of nikitas contacts to their collection agency? why were the agency authorized to use the contact details? This is totally breach of our privacy. Were the agencies authorized to use foul, abusive language and threatening? What is the guarantee that the details will not be used and misused by their agencies.
We complained to Airtel Customercare and their Nodal Officer, but in vain, though we received replies but they were not to the context of the complaint but vague and we were shunted from one email Id to another.
No one in Airtel is bothered to address the mail.
After trying all the sources we were finally invited by the assistant manager service experience mr. manish umrao, at the Airtel office at Malad to settle the case. After hearing our case he just said sorry that these unpleasant things have happened, when I asked him that you had called me to settle the case how did he propose to do so, he was also indifferent to our complaint, our trauma, misbehavior from the collection agencies, threatening, gave the answer as “pay the outstanding dues and the case is closed”.
I am also giving you the copy of original complaint for your reference in this letter.
Original complaint
This is to inform you that I have been using Airtel Sim card number
[protected] for about ten years and I had taken two add on numbers,
1) [protected] being used by my daughter Nikita,
2) [protected] being used by my husband Mahesh.
There have been dues pending on [protected],
I have received call from priya from this numbers 64539403 asking me
that there is an out standing amount of Rs.10500/- since last 3
months, and I have to pay that immediately.
When I told her that I am in Baroda and I will be coming in the month
end, when I come back I will sort out the matter, where upon she
started screaming that “ I will see to it that you pay the dues
immediately”. Again I told her that I am not there when I come back I
will sort out the matter, but she refused to listen and said that “ I
will see to it that how you don’t come from Baroda within an hour and
make the payment, I will send you a legal notice then let me see how
your don’t come from Baroda”.
Some one had called the land line number of my In-laws house and asked
for the address saying that they are calling from Courier Company and
there is a courier for nikita.
In less than an hour one of the collection boys had gone to my In-laws
house at Dahisar west, and asked for the cheque, at that time my niece
was at home she called me to confirm that a boy has come for cheque,
when I hold her that she has not told any body to collect the cheque
from you than how come some one has come to collect the payment.
The boy called the executive and gave the phone to my niece, priya
started screaming at my niece to pay the amount on our behalf and she
should collect the money from us.
Are your collections people supposed to ask others to pay the amounts
on our behalf?
There were many calls from this number to me.
Then they called nikitas friends
1) on 22nd OCT Dhariya oza and started asking questions about the
relation he had with nikita and told him to ask nikita to pay the
outstanding amount.
2) on 25th one Irfan sheikh had called my husband on cell no
[protected] and asked him to him did he know geetu Bhambhani, when my
husband asked him why are you asking and who are you, Irfan sheikh
simply said that this lady is fraud and she has done fraud of
thousands of rupees, my husband told him that you have become a judge
and have passed a judgment that she is fraud, irfan said he will tell
every body that she is fraud.
3) on 25th Irfan sheikh had called nikita”s friend prachi jain, she
called my husband that she had received a call from airtel, and they
told her that your friend nikita has given your number as alternate
number and there is a outstanding amount and ask nikita to pay the
dues.
4) on 29th Irfan sheikh had called nikitas friend leena verma.
5th on 29th Irfan sheikh had called nikitas friend Krishna Kamal
5) on 29th Irfan sheikh had called nikitas friend Vishakha Sodha.
6) on 29th Irfan sheikh called my in-laws land line number at Dahisar,
my son attended the phone , Irfan sheikh asked him that there is out
standing payment my son told him that you have been told that the
payment will be made why have you called on Land Line number, don’t
you have their cell nos please call on those numbers, Irfan sheikh
told him that she is fraud be careful with her. He repeatedly called
my cell as I was busy with some family function my son who answered
the phone Irfan sheikh inquired if he could speak to Geetu Bhambhani
or Nikita, My son told him that when you have been told that your dues
will be paid then why are you calling again and again.
7) on 30th Irfan sheikh called nikita on her Vodafone number, and
asked about the payment, he further said, when I have informed your
friends and have sent messages through them then why haven’t yout paid
the amount, Nikita told him that when I had told you that the overdue
amount will be paid in November then why have you been calling
friends, you are not supposed to do so. Nikita further told him that
she has lodged police complaint against you, Irfan sheikh told her I
don’t bother, you complain any where, I am asking for payment.
The credit limit set on the ad on phone was set at Rs 3000/- then why
did you not disconnect the phone when the credit limit was crossed,
why did you let the amount to stretch to Rs 10000/- or Rs13000/- which
your agents have been claiming.

I say that if you have appointed this type of collection agent then
what is the future of your company as:
My Daughter Nikita’s contacts details have been divulged to third
party. Are you authorized to do so? What is the Guarantee that the
phone numbers of her contacts will not be misused?
Your agent has maligned our name in the society by contacting my
daughters contacts and informing and asking them to ask nikita to make
the payments.
Your agent has threatened my husband that he will post one boy at our
kandivali address and one boy at my in-laws house to collect the
payment.
Your agent is threatening my daughter on her Vodafone cell also.
You have disturbed and threatened our privacy by giving our contact
numbers to your agent.
Your agent has sent a collection boy at my in-laws house at Dahisar
and threatened for payments.
You have not even sent me a simple letter of recovery and have asked
goonda type of agents to collect payments.

I say that you are using ‘Goondaism’ on your Airtel customers, and
maligning our name, in society, which has caused us mental torture
and harassment.
Is this what the Airtel brand is all about?
Then why I should not file the defamation against Airtel , also post
the details on Face Book, in print and electronic media about my
family’s suffering.

Geetu Bhambhani
[protected]



It leaves me with one option but to seek your help in getting the reply from Airtel.
I am enclosing the correspondence had with Airtel for your reference and action. Hoping that at least with your intervention, Airtel would take the onus of all the things and apologize for everything and assuring that the personal details and contacts will never be used or misused.
Thanking you,
Yours Truly,
Mahesh Bhambhani
[protected]
[protected]

CORRESPONDENCE WITH AIRTEL





On Tue, Feb 14, 2012 at 12:37 PM, <Manish.[protected]@in.airtel.com> wrote:
Dear Mr Bambani,

This is with regards to long pending dues of Rs 10306.49 for above Airtel number , As per records there were end number of reminders for payment sent from Airtel ,on which there were several wrong commitment made from your side to clear your dues. As the outstanding was not cleared, even after your committment your case had been escalated and now in legals. You would be receiving the notice shortly.

Please note your payments were never paid as per the due dates.



[protected][protected]
Regards,
Manish Umrao
Legal Recovery
[protected]
manish.[protected]@airtel.in
[protected][protected]



From: mahesh bhambhani <mahesh.[protected]@gmail.com>
To: manish.[protected]@airtel.in
Date: 02/13/2012 06:21 PM
Subject: No reply since 10 days
________________________________________



Dear Mr. Manish,
Thankyou for the courtsey extended to me during my visit to resolve our case.
Out of the 55 minutes we met I spoke to you about 40 minutes on the
subject and pointed out about the no reply to our mails regarding the
complaints we had made, we were just shunted from one officer to
another but none of the officers replied to our complaint, all the
mails I had forwarded to you from my wife Geetu's ID for your
reference.
where as you had assured as the case had escalated now it was your
office, which will settle the case and we should meet when I was in
Mumbai.
And surprisingly without hearing you have sent us a legal notice.
and very sorry to say that your reply after hearing me " pay the
amount due and the case os closed"
When I again pointed out the anguish, trauma which we had gone through , you
Finally you said that you have forwarded our case to the redressal committee.
It has been 10 days now since we met and I havent recieved your mail
as yet and I have lost all my patience
Sir this leaves me just helpless as none of the officers are replying
to complaints.
I have no other option but to go to the court. And now we shall meet
in the court.
Thanks for your valuable time given to me during my visit.
Mahesh Bhambhani



[protected] Forwarded message[protected]
From: Geetu Bhambhani <[protected]@gmail.com>
Date: Thu, Jan 12, 2012 at 2:28 PM
Subject: Fwd: COMPLAINT [|BAL|Qrc[protected]|]
To: manish.[protected]@airtel.in



[protected] Forwarded message[protected]
From: Geetu Bhambhani <[protected]@gmail.com>
Date: Thu, Jan 12, 2012 at 2:27 PM
Subject: Fwd: COMPLAINT [|BAL|Qrc[protected]|]
To: manish.[protected]@airtel.in



[protected] Forwarded message[protected]
From: the global consultants <[protected]@gmail.com>
Date: Fri, Dec 23, 2011 at 3:09 PM
Subject: Fwd: COMPLAINT [|BAL|Qrc[protected]|]
To: [protected]@gmail.com


Fyi

Rgds
Rima Shetty

[protected] Forwarded message[protected]
From: the global consultants <[protected]@gmail.com>
Date: Thu, Dec 22, 2011 at 1:59 PM
Subject: Fwd: COMPLAINT [|BAL|Qrc[protected]|]
To: [protected]@gmail.com


Dear Ms. Bhambhani,

Further to our conversation we confirm if you pay an amount of Rs. 7800/- against the outstanding of Rs. 10505.04/-.

We sincerely apologised for all the inconvenience caused to you.

Regards
Rima Shetty
Legal advisor


[protected] Forwarded message[protected]
From: Geetu Bhambhani <[protected]@gmail.com>
Date: Fri, Dec 16, 2011 at 2:53 PM
Subject: Fwd: COMPLAINT [|BAL|Qrc[protected]|]
To: [protected]@gmail.com


[protected] Forwarded message[protected]
From: Geetu Bhambhani <[protected]@gmail.com>
Date: Fri, Dec 16, 2011 at 2:16 PM
Subject: Re: COMPLAINT [|BAL|Qrc[protected]|]
To: nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com


Dear Nodal Officer,
I havent yet recieved reply from you against my complaint, of misuse
of my daughters personal contacts,
Again on 9th of DEC [protected] was contacted by your partners asking
for the address as some courier has come which has to be delivered,
who ever the person was got my Gujarat number and asked for payment,
when she was informed about our complaint and the reply awaiting from
you, I was told that reply will never come.
Again today I was called by neha from a land line number [protected],
and told to send the copy of the complaint at following email ID,
[protected]@gmail.com,kindly confirm that this firm is your
partner and should we send a copy to them also for their reference,
Once again I am giving you the original complaint which has not been
replied to the context.
I am waiting for 7 days to recieve your reply then we shall meet in the court.
Geetu Bhambhani
[protected]

ORIGINAL COMPLAINT
To,
The nodal officer,
Ms. Prema Pai,
7th Bldg, 7th floor, Interface,
Mind space, Link Road,
Malad (west),
Mumbai 400064.

Dear Madam,
This is to inform you that I have been using Airtel Sim card number
[protected] for about ten years and I had taken two add on numbers,
1) [protected] being used by my daughter Nikita,
2) [protected] being used by my husband Mahesh.
There have been dues pending on [protected],
I have received call from priya from this numbers 64539403 asking me
that there is an out standing amount of Rs.10500/- since last 3
months, and I have to pay that immediately.
When I told her that I am in Baroda and I will be coming in the month
end, when I come back I will sort out the matter, where upon she
started screaming that “ I will see to it that you pay the dues
immediately”. Again I told her that I am not there when I come back I
will sort out the matter, but she refused to listen and said that “ I
will see to it that how you don’t come from Baroda within an hour and
make the payment, I will send you a legal notice then let me see how
your don’t come from Baroda”.
Some one had called the land line number of my In-laws house and asked
for the address saying that they are calling from Courier Company and
there is a courier for nikita.
In less than an hour one of the collection boys had gone to my In-laws
house at Dahisar west, and asked for the cheque, at that time my niece
was at home she called me to confirm that a boy has come for cheque,
when I hold her that she has not told any body to collect the cheque
from you than how come some one has come to collect the payment.
The boy called the executive and gave the phone to my niece, priya
started screaming at my niece to pay the amount on our behalf and she
should collect the money from us.
Are your collections people supposed to ask others to pay the amounts
on our behalf?
There were many calls from this number to me.
Then they called nikitas friends
1) on 22nd OCT Dhariya oza and started asking questions about the
relation he had with nikita and told him to ask nikita to pay the
outstanding amount.
2) on 25th one Irfan sheikh had called my husband on cell no
[protected] and asked him to him did he know geetu Bhambhani, when my
husband asked him why are you asking and who are you, Irfan sheikh
simply said that this lady is fraud and she has done fraud of
thousands of rupees, my husband told him that you have become a judge
and have passed a judgment that she is fraud, irfan said he will tell
every body that she is fraud.
3) on 25th Irfan sheikh had called nikita”s friend prachi jain, she
called my husband that she had received a call from airtel, and they
told her that your friend nikita has given your number as alternate
number and there is a outstanding amount and ask nikita to pay the
dues.
4) on 29th Irfan sheikh had called nikitas friend leena verma.
5th on 29th Irfan sheikh had called nikitas friend Krishna Kamal
5) on 29th Irfan sheikh had called nikitas friend Vishakha Sodha.
6) on 29th Irfan sheikh called my in-laws land line number at Dahisar,
my son attended the phone , Irfan sheikh asked him that there is out
standing payment my son told him that you have been told that the
payment will be made why have you called on Land Line number, don’t
you have their cell nos please call on those numbers, Irfan sheikh
told him that she is fraud be careful with her. He repeatedly called
my cell as I was busy with some family function my son who answered
the phone Irfan sheikh inquired if he could speak to Geetu Bhambhani
or Nikita, My son told him that when you have been told that your dues
will be paid then why are you calling again and again.
7) on 30th Irfan sheikh called nikita on her Vodafone number, and
asked about the payment, he further said, when I have informed your
friends and have sent messages through them then why haven’t yout paid
the amount, Nikita told him that when I had told you that the overdue
amount will be paid in November then why have you been calling
friends, you are not supposed to do so. Nikita further told him that
she has lodged police complaint against you, Irfan sheikh told her I
don’t bother, you complain any where, I am asking for payment.
The credit limit set on the ad on phone was set at Rs 3000/- then why
did you not disconnect the phone when the credit limit was crossed,
why did you let the amount to stretch to Rs 10000/- or Rs13000/- which
your agents have been claiming.

I say that if you have appointed this type of collection agent then
what is the future of your company as:
My Daughter Nikita’s contacts details have been divulged to third
party. Are you authorized to do so? What is the Guarantee that the
phone numbers of her contacts will not be misused?
Your agent has maligned our name in the society by contacting my
daughters contacts and informing and asking them to ask nikita to make
the payments.
Your agent has threatened my husband that he will post one boy at our
kandivali address and one boy at my in-laws house to collect the
payment.
Your agent is threatening my daughter on her Vodafone cell also.
You have disturbed and threatened our privacy by giving our contact
numbers to your agent.
Your agent has sent a collection boy at my in-laws house at Dahisar
and threatened for payments.
You have not even sent me a simple letter of recovery and have asked
goonda type of agents to collect payments.

I say that you are using ‘Goondaism’ on your Airtel customers, and
maligning our name, in society, which has caused us mental torture
and harassment.
Is this what the Airtel brand is all about?
Then why I should not file the defamation against Airtel , also post
the details on Face Book, in print and electronic media about my
family’s suffering.

Geetu Bhambhani
[protected]
X X XX X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X
X X X X X X X X X X X X X X X

On Thu, Nov 3, 2011 at 1:20 PM, <nodalofficer.[protected]@in.airtel.com> wrote:
> Dear Ms. Bhambhani,
>
>
>
> Warm greetings from all o[censored]s at airtel!
>
>
>
> This is in reference to your email dated 02 November 2011, expressing
> concern for your airtel mobile number [protected].
>
>
>
> We would like to inform you that kindly send your mail to
> nodalofficer.[protected]@airtel.in for your concern.
>
>
>
> We hope that this response has addressed your query suitably.
>
>
> Warm Regards Mahipal Mahipal Nodal Office Bharti Airtel Limited
>
> Your response will help us to enhance your experience with Airtel. Please
> click on the link below & provide us your valuable feedback on this
> interaction
> Click here to provide feedback
> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3454B2DF197A...⇄
>
>
>
>[protected]Original Message[protected]
> From: [protected]@gmail.com
> To: nodalofficer.[protected]@in.airtel.com
> Cc: [protected]@in.airtel.com
> Sent: 02/11/2011 11:56:11 AM
> Subject: Re: COMPLAINT [|BAL|Qrc[protected]|]
>
> Dear Madam,
> Thank you for the mail, very cleverly the main points for you to answer are
> not
> answered.
> I am putting forward the same for you to reply.
> Kindly reply at earliest.
>
> The credit limit set on the ad on phone was set at Rs 3000/- then why did
> you
> not disconnect the phone when the credit limit was crossed, why did you let
> the
> amount to stretch to Rs 10000/- or Rs13000/- which your agents have been
> claiming.
>
>
>
> I say that if you have appointed this type of collection agent then what is
> the
> future of your company as:
>
> My Daughter Nikita¿s contacts details have been divulged to third party. Are
> you authorized to do so? What is the Guarantee that the phone numbers of her
> contacts will not be misused?
> Your agent has maligned our name in the society by contacting my daughters
> contacts and informing and asking them to ask nikita to make the payments.
> Your agent has threatened my husband that he will post one boy at our
> kandivali
> address and one boy at my in-laws house to collect the payment.
> Your agent is threatening my daughter on her Vodafone cell also.
> You have disturbed and threatened our privacy by giving our contact numbers
> to
> your agent.
> Your agent has sent a collection boy at my in-laws house at Dahisar and
> threatened for payments.
> You have not even sent me a simple letter of recovery and have asked goonda
> type of agents to collect payments.
>
>
>
> I say that you are using `Goondaism¿ on your Airtel customers, and maligning
> our name, in society, which has caused us mental torture and harassment.
>
> Is this what the Airtel brand is all about?
>
> Then why I should not file the defamation against Airtel , also post the
> details on Face Book, in print and electronic media about my
> family¿s suffering.
>
>
>
> Geetu Bhambhani
> [protected]
>
> On Sun, Oct 30, 2011 at 3:26 PM, wrote:
> Dear Geetu Bhambhani,
>
> Ref: Email dated 30/10/2011, expressing your concern regarding the payment
> reminders for your airtel mobile number [protected].
>
> Thank you for your email to airtel and the opportunity to assist you.
>
> We completely comprehend your viewpoint and sincerely apologize for any
> difficulty caused to you by our Customer service department.
>
> We take pride in enhancing our customers with our responsive and friendly
> approach. It has always been our constant endeavor to ensure, that our
> customers are delighted by our inimitable approach.
>
> We wish to inform you that the calls regarding intimate you about the due
> date
> and the outstanding amount are to ensure that you have received information
> regarding your impending payment. It is a reminder service. Our intention is
> to
> ensure that you are not charged any late payment charges and are able to
> enjoy
> continued services on your airtel mobile.
>
> The last bill for your mobile has been generated on 27/10/2011, amount due
> is
> Rs.10442.95/- and the due date for making the payment is 14/11/2011.
>
> We would also like to let you know about the option of checking the details
> of
> the last 3 payments made by dialing *121# (Toll free) from your Airtel
> mobile.
>
> We hope that this response has addressed your query suitably.
>
> Please do write in for any further assistance.
>
>
> Yours Sincerely,
> Asha
> Customer Care
> Bharti airtel Limited

I am staying in Hyderabad Tolichaowki area, in this area if I am going to buy any recharge coupon then every store keeper who is selling the recharge coupon asking 1rs extra on every coupon, when I ask why it is so then they are saying that service provider executive is charging extra so only we are also taking... ever this is the max retail price this is the problem with every one..

Please do something for this, I don't whether the service provider is taking extra money thats the reason store person is charging extra or store keep it self charging extra, this is the problem of max. place of Hyderabad.

Please help us.

thank you

This is Balasubramani from Trichy. I have been using Airtel network for the past 2 years, number is [protected]. Five days back my Airtel number has been blocked. I have called to Airtel customer care regarding this problem on Friday night. One customer care officer has received my call and told, we have called you yesterday for address verification. But you didn’t pickup our call. Thus why we had blocked your mobile no. After that I had made lots of question regarding that problem to that customer care officer. But he hasn’t given
me a proper answer. Then he has transferred the call to his manager. The manager also said the same. And then finally I have requested to manager, I will submit my id proof to my nearest Airtel office. But he has told it is not possible, because once blocked you won’t get back your mobile number. I had requested so many times but they can’t understand my problem. I have been mentally upset by what he had told. I am a job seeker; I have given my mobile no to my friends, family, relatives and my resume also, I have not been able to make and recieve any calls and mgs etc.I have phone call interview on coming 05.03.2012. Please give me back my mobile number. If you won’t give me, my carrier will be spoiled. Please take care this issue seriously and do the possible as early as u can. I hope, i will get better solution for that.

Here i have mentioned another contact no +91 [protected], Please call to that number for any further information

With Regards

Balasubramani.P
cell :+91 [protected]

hello sir/madam
my name is swetha. My mob no. Is [protected] iam getting wrong calls vulgar messages and threatening warnings from the mobile no.[protected] .when iam calling he is not recieving calls otherwise switching off. But every night he is tourturing me with calls and messages. Please sir get me rid out of this it is so kind of me.
Thanking you sir!

Dear Sirs,

I have been charged Rs.299 for the renewal of the monthly Blackberry plan. which i have now been using for one year.

One day before the renewal date, i sent a De-Activation request by SMS to 121 (airtel).

But next day i noticed that i have been first charged Rs.299 for the new month, and few minutes later the BB plan was de-activated.

I have been complaining them, but i find it very difficult to reach the right person who really has the powers to correct the problem.

All the customer care executives will feed you with same excuses and scripted messages, which in real have no solutions for you.

I hope airtel will solve my problem urgently, as i have to travel and my BB is not working !!

My mob.No.:[protected].
Rajeev

Sir,

My name is Naveen Mehta, I am using one airtel prepaid no. i.e. +[protected],

The service provider deduct some amount w.r.t. Value Added Service of Airtel TV and I didnt use or activate the same thru phone.

I have already contact to Customer Care , but they people told me that they will not refund my money.


Request you to help me in this matter. The Provider are not responding properly.


Thanks

naveen mehta

+[protected]
+[protected]

I have been using a prepaid Airtel sim ( No.[protected] Mobile No.[protected]) listed at Thiruppur (originally purchased as post-paid) since Nov. 2010. At the time of initial application for the sim and again at the time of changing the post-paid connection to Prepaid in May, 2011, I had submitted all the required documentary evidence of residence, central govt.service etc.I was getting the bills in the first months at the address provided by me as long as I was using a post-paid connection.After switching over to the prepaid connection , I have been recharging the account regularly. Yet, to my disbelief and consternation, I was shocked to receive a meassage that my connection was deactivated without any notice though I have fulfilled all the requistes. The deactivation was done abruptly and rudely in violation of all the established norms of customer-service provider relations.It was high-handed and atrocious.I have been using this number for nearly two years and all my numerous contacts are aware of this number only. This sudden deactivation has left me high and dry as it is an uphill task to inform all my contacts about the deactivation. It may even cast aspersions on my integrity as a customer.Subsequently, when I tried to get a duplicate sim on the same number, it went futile as the dealer at Pondicherry (B.P.Communications,) tried but failed repeatedly in his attempt. My calls to Nodal Officer through Customer Care evoked a monotonous and indifferent reply that the connection cannot be reactivated. He cited the reason that there was no address proof. My question as to the earlier submission of documentary evidence went unheeded. It is the most shocing behaviour on the part of the Service provider.No courtesy.No rules and regulations.This kind of irresponsible and provocative responses will bring down the edifice on which the company has been built. The company should realise that customers are the actual pillars of the company.If no action is taken even at this stage, I will be constraned to move the cnosumer courts.I still look forward to a positive reply.

A.J.Raffi [protected]/ [protected]

Hi,

This is sivakumar. I purchased an airtel data card before 20 days, Same time i took airtel broadband connection also. both the service was very badly provided with very worst response. the customer care employee placed my call regularly in hold and without any intimation they would cut my call. when i asked for their EMP ID they did'nt provide me, the next case in data card is all of a sudden i got a message as network registration denied. i contacted customer care and asked them to help .they told me to tell the data card sim(mobile) 10 digit number. i couldnt get the number because when i put the sim in the mobile and trying to call to another number it gets me mobile network not available . i told this stage to CC people (Arputha raj and kiran) but they told we cannot help you without 10digit number. i had the sim no and serial no. application no but they told they cant help. am really frustrated with Airtel service and am exhausted completely. they are not ready to help and the network is also very poor. it automatically disconnects. the interest they showed on sales of datacard and broadband is completely missing at the time of technical service. Airtel Company should TAKE IMMEDIATE ACTION. Else stress due to this Customer care and airtel people will take me to any mental depression . In case if am depressed and taking any serious actions on myself, the cause and complete responsibilty is AIRTEL.

Since Sunday, 27 february, 2012 morning my Airtel sim card no. [protected] has been blocked due to invalid Puk code.I can only get "Sim card rejected", error message on the mobile screen. I have very important contacts in this sim.
I would be very grateful if could help me reactivate this sim.

I have subscribed a la carte pack with selected options yesterday n received a call today in the afternoon from airtel saying that my a la carte pack will be activated within 1 hour but still it has not been activated and the old pack which is the economy pack is still activated instead.

For the reconfirmation i have called on airtel digital tv customer care number and the person says that in their notice neither the a la carte pack has been activated nor they have any such information in their system.

Its already more than 24 hours and still no activation message i have received yet.

My customer id is: [protected]

Hi, i'm complaining about an airtel number, [protected] for my friend. She getting anonymous calls and messages from this above mentioned number to her tata docomo number. She really annoyed. She requested them to know about whats wrong with them. But they refused and they sending awful statements such as I will kill you and etc. So please help her in this. She would be very grateful to you if you help her. Thanks. Regards, rajesh

Dear Sir/Mam

I want to bring into your notice that since day 1, I was facing problems regarding my new connection for[protected] regarding internet services. The problem was that since day 1 i was not getting the guarantedd speed of 2mbps and the next day i was informed that my limit of 30 GB was over, I dont know how could they say that because i never download such. Moreover on my selfcare account it showed that download was only 124 MB and this airtel didn't believe and harrassed me economically.
I was amazed to see that AIRTEL people gives many commitments but only for making blury image of AIRTEL. I made many complaints for its solution but nothing came up. Since many mail were forwarded, many calls were answered and visited AIRTEL office but nothing processed regarding cancellation of my number. Then I had to take a step to lodge a complaint at CONSUMER COURT then only was my connection dismissed.

All these transaction were between 23rd and 31st Jan,2012

I was also given commitment by AIRTEL HEADOFFICE EMPLOYEE that my bill would be waived off and my DEPOSIT of Rs. 500/- would be surely refund, but as stated earlier I dont believe any such committment for AIRTEL and now I came to know by calling customer care that lien has been exercised on my deposit and there is no refunding details for that. I assume this is fraud on part of Airtel to adjust my deposit against a bill for which a customer was economically harrassed by the department. I was committed that i have to bear no bill + i would surely get full refund.
I was also informed that bill liability would be beared by the sales person and not me but it seem that AIRTEL never does the job as to commitment...

They only gave me this reference number[protected]..
Please help me

Inderdeep Singh
Jalandhar

My name is neeraj Sharma. I recently ported out from Vodafone to airtel. Since day one with airtel I'm having issues with network and drop calls. I called up airtel so many times to complaint but nothing has happened till now. I don't understand being the number one mobile service provider why can't they resolve my issue. My number is [protected]. I hope my issue gets resolved.

I HAVE BEEN RECEIVING PRANK AND ABUSING CALLS ON MY AIRTEL MOBILE NUMBER FROM A AIRTEL MOBILE NUMBER FROM WEST BENGAL CIRCLE AIRTEL NUMBER [protected].
BEING A LADY I AM AFRAID OF SUCH CALLLS .

KINDLYHELP OUT AND MAKE THIS NUMBER TO STOP CAALLING AT MY NUMBER..

FOR ANY DETAILS PLS CONTACT MY HUSBAND NUMBER [protected].

THANKS & rEGARDS
L.M

Dear sir/madam,
My colleague Mr Roy, had procured a prepaid SIM card ([protected]) from Airtel in the year 2003 from Barrackpore, Kolkata. Suddenly they have deregistered his number on 16 Feb 2012 without any valid reason. repeated inquiries at customer care centres at Tollygunj, Kaligahat, and Parkstreet have yielded no fruitful explanation or reason and the centre employees say that the number has been deleted from the computer.

The validity of the SIM was till June 2014 (valid for lifetime) and regular recharge has been done till date. The balance was more than 200/- on date. Photogragh and proof of residence along with the KYC was also submitted last year and there wasn't any issue till now.

Refusal by the customer care to check out the problem is a rude shock to him. Deletion of the number being used since the last NINE years is a real problem to relatives and acquaintances who have this number and are unable to contact him. It is requested to look into his case.
Thanking you,
Ravikumar

I am having Air tel Digital TV connection since 4 years with customer ID: [protected]. Recenty few days back suddenly my favorite channel (No. 529- ABN Andrha Jyothi) was deleted from the Digital TV network. I have contacted customer care but no reason was given to me. I have choosen Digital TV bacause of required channels are available in the service. My complaint is to reinstate the afore said channel in the network.

Name: Murali Shavukari

vibin varghese
11:11 AM (4 minutes ago)

to digitaltv


Hi Team,

The below list in the acknowledgment mail i recieved is wrong. Its not the actual list which i selected.
Please find below the list of channels which i actually want:

1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20

7. STAR GOLD HD: 15
8. STAR MOVIES HD : 20
9. STAR WORLD HD: 15

10. STAR PLUS HD : 20
11. COLORS HD : 15

Total Price: 156
Pay Price: 156


Please fix this issue. I am facing this issue everytime i select channels.
I have previously raised this issue over mails and customer complaint forums,
But there has been no resolution niether any response over this.

Kindly call me @[protected]

Regards,
Vibin.

On Sat, Feb 25, 2012 at 11:03 AM, <[protected]@airtel.in> wrote:
Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Provision A-La-Carte package :
Date: 25/02/2012 11:00:29 AM
From: pisces.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Team,
Pls provision the channels for the customer whose details are mentioned below:

RTN:- [protected]
Customer ID:- [protected]
Email ID:- pisces.[protected]@gmail.com

Channel List:
1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20
7. STAR GOLD : 15
8. STAR GOLD : 20
9. STAR WORLD : 15
10. STAR PLUS HD : 20
11. COLORS HD : 15


Total Price: 156
Pay Price: 156

Thanks & Regards
airtel.in

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects. This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Customer,

Thank you for writing to us at Airtel DTH Services.

We have received your email and we shall revert to you at the earliest.

Please note that this is a computer generated auto response.

Warm Regards,
Airtel Customer Care
www.airtel.in

[protected]-Original Message[protected]------
Subject: Provision A-La-Carte package :
Date: 25/02/2012 11:00:29 AM
From: pisces.[protected]@gmail.com
To: [protected]@airtel.in
Message body:
Dear Team,
Pls provision the channels for the customer whose details are mentioned below:

RTN:- [protected]
Customer ID:- [protected]
Email ID:- pisces.[protected]@gmail.com

Channel List:
1. ASIANET : 8
2. ASIANET PLUS : 5
3. AXN : 20
4. KAIRALI TV : 3
5. SURYA TV : 15
6. Movies Now HD : 20
7. STAR GOLD : 15
8. STAR GOLD : 20
9. STAR WORLD : 15
10. STAR PLUS HD : 20
11. COLORS HD : 15


Total Price: 156
Pay Price: 156

Thanks & Regards
airtel.in

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful.
The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and
associated companies(collectively "Bharti Airtel Limited"),are unable to
exercise control or ensure or guarantee the integrity of/overthe contents of
the information contained in e-mail transmissions and further acknowledges that
any views expressed in this message are those of the individual sender and no
binding nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of Bharti Airtel Limited. Before opening
any attachments please check them for viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.