Airtel Complaints & Reviews

Hi,

I had bought a sony erricson xperia handset in December and asked airtel to enable 149 (2GB) plan on it. After sometime I had noticed that 3G was enable on my device. I had immediately called customer service and asked them to put me back 2GB. But customer care officer said that there is a 3 months free(500MB) 3G offer on my device, so asked me to continue with it. Even after that I had asked her to disable 3G service as I wasn't sure when it would get over. But customer care officer somehow convinced and said that I will be put back on to 2GB, 2G(149 Rs) plan after free plan over.

When I saw my this month mobile bill I was shocked to see that I had got bill of 5300+ Rs and out of which 4840+ Rs for 3G internet usage(450MB), which I had never asked them to enable it.

My earlier usage limit was just 1800 Rs, so ideally I would have got some intimation mail/sms after my usage limit. But now I can see that it has been increased to 6200 Rs without my consent. How can they decide on my limit and increase it without my consent? At the end I am going to pay the bill not airtel executives....

I had called airtel customer care on 7th April 2012 regarding this issue and customer care executive told me that some person from airtel will call me within 11th April 2012, 10 am and talk to me regarding the issue. Nobody had called till 11 o'clock today. So I had called myself to check the status. Customer care executive told me that someone will call me by end of day and discuss about the issue but I got sms saying that my complaint is closed immediately after I had ended call with customer care executive...

When I had again called customer care executive to check same, she had started giving all non-sense reasons and disconnected my call..

My Mobile No : [protected]
Complaint reference no: F[protected], 43005442

I have been using airtel since last 5+ years and I am feeling that these people have badly cheated me and their customer care executives had given wrong information about free offer and plan...

So I kindly request you to help in this regards....

Thanks,
Motilal Jadhav

I have Airtel DTH connection - Customer ID : [protected].
Location : Mumbai, PIN code - 400068.

I had been given offer from Airtel on 27th March somebody Miss.Shweta - [protected] had called up saying that if i will recharge to 2411 Rs/- then 1 year HD subscription will be given with HD set top box free.

On this request Mr. Sunil from Airtel come with old HD set top box of someone else's ID. I refuse to take this old set top box since it was without HDMI cable and remote control but he said they will provide new one after 2 days.

He took away my old SD set top box ( [protected]). Again Miss shweta called up and told not to re-charge the somebody else's old HD set top box which they have provided in replace of my SD box.

Since then no body turned up from AIrtel and the number which Miss shweta provided [protected] is coming switched off.

Mr. Sunil has provided me CPE recovery receipt with stamp of " Sai Enterprises" company and singed it by him and he told me that he is coming from kandivali.

Nobody turned up after that. I waited almost 1 week. After that i have opted 1999/- Rs upgradation offer through credit card via phone IVR system ( ref. no[protected].

After 4 days of this 1999/- payment, new Airtel engg ( [protected]) came with new box packed HD set top box but he refuse to upgrade and refuse to provide me the new HD set top box since my old SD set top box is not available.
I this this is really frustrating for me since at one time Airtel engg. took away my original SD set top box and on othe time new Airtel engg. asking for my old set top box.

I am completely frustrated with this. I have logged complaint many times on this but evry time iam getting false revert by SMS saying your complaint is resolved.

Complaint number 1:17592429
Complaint number 2:17665998
Complaint number 3:17714926

Issue is still not resolved. Kindly help.

On 27th March, I have requested for PORT option. After that, I received a call from Airtel office. They promised me, that they will change my present call rates plan.

On 29th March, I have received a following message from Airtel. """ Your rate plan has been changed. Enjoy special call rates local airtel calls at 10p/min, other local at 30p/min, STD at 50p/min."""

But, the plan has not been changed. After few days, when I contacted them, they said, before 9th April, the plan will be changed.

But, it didn't happen, When i called on 10th April, they asked me 24 hours time. But even now, the plan has not been changed.

My cust. id is [protected] and registered mob. no. is [protected].You can contact me on [protected] if any query. I dont want the flash messages that are displayed on tv about recharge,low balance.While watching the tv the messges are interrupting to watch tv programmes. I called the customer care person but they refused to note it.
The low balance related messages i received on my mob. is quite enough for me.please remove the tv flash messages.
THANKYOU.

+91 [protected] B/18,SANGITA PARK,
TADWADI,RANDER-,
ROAD-SURAT<GJ>,
395005-SURAT PIN,

DEAR SIR,
I MAKE A MORE THAN ONE COMPLAIN IN AIRTEL GSM SERVICE PROVIDER AND NODAL OFFICE ALSO.I HAVE A COMPLAIN AGAINS COMPANYS POOR NETWORK AND VERY POOR INTERNET SPEED.I MAKE A COMPLAIN MORE THAN 1 TIME BUT IT CANNOT BE RESOLVE.THATS A KINDLY REQUEST TO STOP MENTALLY TORCHERING ME OTHERWISE I WANT TO MAKE A CLAIM AGAINST COMPANY VIA MR.DIXIT PANCHAL<ADVOCAT OF SURAT DISTRICT COURT>.IMMEDIATELLY SOLVE MY PROBLEM.

MR.MANISH.S.KUKREJA<[protected]>

sory to date mixtek
i recharged my airtel dth account id [protected] for Rs.200/- Date:
10-April-2012 08:00: PM and not give order number not show any ression why not recharge
the amount has been deducted in my pnb bank account but it is not
recharged .
so kindly please recharged my airtel dth OR refund amount Or sent
transctions id number

thanking you
nand lal verma

1. I took a postpaid airtel sim and didn't use it mostly . after 1 week i checked unbilled amount and it was 646 i was shocked and thought to wait untill i get the bill and next day i got message that my mobile was having roaming services enabled which is actually enabled for all services so that if we get out of maharashtra roaming must be on. but here i never went out of pune but they charged me 646 for roaming services.

2. in same days 1 person came to my house and verified my address and even i recieved message that my address verification is done. but they cancelled outgoing services in my mobile for 10 days , even now my outgoing service is not enabled . I dont know what this guys are making mess with.

Airtel mobile service provider has issued my mobile number [protected] to some other customer named ASHOK residing in Narnaul (Haryana). As I am customer of this number since 15 years. The incoming of this is in my mobile,so the persons of Ashok call me. They all complaint me of ill treatment by Ashok. Please direct this company to disconnect the number issued to duplicate customer Ashok.
Thanks

I am one of the airtel consumers for the past seven years. I bought one airtel prepaid tamilnadu simcard, no. [protected] on 01.12.12. But whenever i contact this number, a recorded voice says, the simcard is "temporarily out of service" . I do not know the reason for the same, as there was no problem in respect of address proof, id proof etc. or the minimum balance in the account. Request for activation of the simcard, referred above, at the earliest.

thanks and regards


natarajan

Dear sir/madam,

I am the customer for airtel and i am using the postpaid connection for the number [protected]. When i was travelling the local train some unknown person snatched my mobile and ran away on the same day inform the customer care for block the number as per there say within 24hours they will issue new sim card for the same number but still yet i have not received sim card i m feeling very inconvenient without my contact number. Today i have talk to your customer care they have told me your request has cancelled due to your alternate mobile number was switch off, but my mobile number is not switch off and yesterday i had talk to your company executive and those people ensure me today morning i will get my new sim, but still i have not received my sim card. Today once again i booked my new request for your customer care and my request number is 43049998.

Please as soon as possible resolved my request and deliver my new sim card for the same number f

Name : Tikam Gupta
mobile number : [protected]
Alternate Number : [protected]

Please deliver the sim card for following adddress. I am availabe on this address for 10 AM to 6 PM

Respected Sirs
My name is Suresh Vasandani, stay in Mumnai and do business in Mumbai as well., Sir about 5 months back I got connection of Broadband Internet connection from AIRTELL. It was conected with a free land line #[protected] @ Rs. 700.00 per month with unlimited Surfing. While instalation I was told that I have to buy a Rouyer on my own. So i Paid Rs. 1500,00 to Mr. Ismail /Mobile # [protected], who had come to install the internet. He told me that he will send me the nill for Rs. 1500.00 which I paid for Router, but did not send me the same. Any how nrt starte working and I kept paying my Bills. Anoutlast bill I told my brother to go and pay the bill but he forgot it and in the evening the line was siconected. I paid the bill on last saturday and i was given the reconection by evening, bit to m surprise the internet is working only with the wite and HI Fi is not working. I made cpmplain for the samme , the engenier came from Airtel, but could not conect HI FI, Continus gor three days he came but could not do any thing. Now today he said the signal from Router is not comming. Till it was noy disconecetwd it was working properly but after reconection it is not. The engenier told me that I have to buy new Router. I called the customer servive center , they said i have to contacy NTEL for the same. I contacted NTEL they said they dont repair it and I have to buy new at the cosy of Rs. 2000.00. I contacyrd Mr. ismail, he said the Gaurentee for Rouyer was only for three months.
Sir My business is suffering due to non conectivity of Interney. I hope you will ;ook in to the matter and get
t solver. Ya one more thing according to BREL the Gaurentee is fpr one yaer ant not fpr thee mpnths.
Sir I hopr to hear from your good selves.
With warm regar

Suresh Vasandani
Royal Vrown General Trading Company35-A, 2nd F;oor
Ghanshyam Industrial Estate
Veera Desai Road
Andheri West
Mumbai - 400 053
Ce;; [protected]
Email: [protected]@hotmail.com

respected sir/madam am a student frm bangalore actually as per ownin a small scale job on home basis i had given some amt to one person based on his company rules n regulations it stated if work was not completed or fulfilled the amt was to be returned n that person stays in mumbai so please i need his address only his num +91-[protected] so plz jus help me in this after all he stopped pickin my calls nor replyin.
as a student am requesting you.
my num - +91-[protected].'mailid: itsmylife.[protected]@gmai.com

i am swapnil patil
online reachaerge in 09/04/2012 Rs.10 but recherge is not done my order no.34979557 pls refund my amount

I got a call from Airtel saying that we are providing you a new offer and it will be activated in 48 hours.

I got this call on friday. Still no action has been taken.

Also they told me that they will credit my account to Rs.60.00 as the service which they are providing has daily rental of Re.1.
But for the first month, it is free and for the next 2 months they told to give me Rs.60 so that I can not go for Mobile number portability (MNP).

I was waiting for their response. But did not get it.

please let me know ASAP.

My mobile number is : [protected]

Dear Sir/Madam,

As per the mail I received for Airtel, have replied. Please I need to know if there are any forum which will listen to consumer grievances. The way Email is sent, is nothing but "Goondaism", rollcall for money, etc. Though I had clearly stated to disconnect the connection at the very moment my internet tariff plan was changed without my knowledge. The same was not carried-out & now the concerned persons have started blackmailing me. After me telling to disconnect the connection, still the bill for usage kept on coming. I really don't understand when I have not used the internet how come I am charged for the same. Please I need some stringent action to be taken against these peoples. Otherwise they will never stop exploiting consumers.

Regards
Sudheer J.
Ph. No. [protected].

Airtel Account No[protected] Del No - [protected]_kk.

To whom it may concern
All these days were U people sleeping. How many days have passed me telling to disconnect the connection & collect your belongings? Do people ever know what kind of harassment I got from your people? Now U come with a threatening mail saying "will force us to initiate further course of action to recover the said dues." The same communication I will forward to the customer grievance cell (Complaint cell/court) & let me see what action the respected persons will take. I will definitely want u people to come to the court & face the proceedings. Please consider the above said words seriously as I mean it. Will sue you people for what all the problem I had met.

1.) Without my consent changing plan at your will for 799 @ 512 kpbs unlimited to 999 (approx) @ 512 kpbs with a cap of 10 GB & after that 256 Kpbs for the rest of month.
2.) After requesting for technical related problems none of your person came to my rescue.
3.) Twice or thrice I have to hear mouthful of words from your call centre persons.
4.) After confirming to disconnect the connection in the month of JAN or FEB 2012, still today none of them came & took the instruments provided for internet connection. Will charge U people for the safe keeping of your belongings.

From what do you people think that by threatening customers by your words & sending recovery agent people will get angry. With the mail copy U people have sent I will register an complaint in the police station & the necessary forum. Without fail I will sue U people for the harassment meted towards me by persons employed by Airtel.

Sudheer J.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Recd. from Airtel.

On Sat, Apr 7, 2012 at 5:00 PM, <Collections.[protected]@in.airtel.com> wrote:

Dear Sir/Madam...

With regard to the above subject we wish to bring to your notice that there is an amount of Rs. 1085 /- outstanding on

your Land line no.- [protected]_kk , bearing account number 15248845.

Please note this account is under the scrutiny of our credit control team and Non settlement within 15th Apr - 2012

will force us to initiate further course of action to recover the said dues.

You can make payments using your Credit Card or Debit card with our on-line easy pay option. Kindly log on to

www.airtel.in for more details or walk in to your nearest airtel
relationship center to make the payment.

Please revert your consent for payment assistance by email on
[protected]@airtelmail.in



Warm regards
Bharti airtel limited


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I have purchased the airtel 3G data card and using it. After moving to my new resident located in Keelkatalai, Chennai, there was no proper internet speed even though it is 3G. When I contact airtel technical team, they have told there is no any tower for 3G in my locality and my data card will work on 2G connection. But I am paying for 3G plan. I contacted airtel bill payment team to have have my plan revised from 3G to 2G. They have forwarded the call to their supervisor but no one has attended the call. This happend twice and when I call AIRTEL COMPLAINT NUMBER 198 it is not directing to any executive to respond. What is the purpose of having complaint no 198? Either I don't need this connection any more or my plan must be changed to 2G so that I don't want to pay for 3G.

It has been more than 5 repetitive attempts to port out from airtel but got cancelled every time even confirmation from nodal desk. I am very disappointed with the network as well as the service. Every time the porting out request gets rejected with the reason being CONTRACTUAL OBLIGATION. When spoken to customer care & nodal desk executive, I was informed that the numbers have been released but cannot show the same with any other network and are not letting us port . Please confirm the release of following numbers by email & let us know when can we put the port out request which does'nt get rejected. we have cleared all our dues & stopped all on going value added services.

. The list is as follows :
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Please do the needful as early as possible.

Failing on same will force us to take legal action againts the company.

awaiting your prompt reply

Rahul shah

Location: U.P.
City: Lucknow,
vill: Nigohan,
Site ID:- UDY01
sir!
In my village i am unable to use internet, its showing network problem.
when i'm using internet in PGI its working fine but when i come 1kms far from PGI to Raibarely its got deactivate.
And i am facing this problem from 5 days..
Everyone is worry about this, and Customer Care is not responding properly.

Please help me as soon as possible.
My contact no: [protected]

COMPLAIN REGARDING TO ;THE STILLING OF DIESEL OF GENERATORS PROVIDED FOR THE AIRTEL TOWER.
sir
being a good citizen i would like to inform you about airtel tower at Narar Goat, dis-Madhubani, pin847226, (bihar).
The land lord of the place where the tower is installed use to sell the diesels to the local villagers .
He is not taking care of the tower properly.He runs the generators without using the silencer, which produces intolerable noise and disturbs his neighbours .
we request you to take care of that landlord .

MY CONT NO;[protected], [protected]
NAME ;AYAN NARAYAN MAHTO
E MAIL ADD:catch.[protected]@gmail.com

your airtel co. i feel so many times deduct balance in my mobile account.
Today also deduct rs.89 as told by customer care ph. no-121 he not properly talk me. he told that i use today internet but i not use internet. I deactivate all net etc. services from my mobile. but they deduct.last time i also complaint u but u not response me and not refund my balance of rs.480.43 dt[protected] . due to too much shortage of time i not persue u regarding my old complaint. for peace of mind i disconnect by your customer care my net services etc. Today also deduct rs.89.we all customers earn too much hard working. your company fool us and deduct our balance fraudly.I complaint also in consumer forum which complaint no is 367870.