Airtel Complaints & Reviews

sir, my father had given my airtel card for conversion from prepaid to pospaid on 26/3/2012. But fortunately on the next day my father's visa came of Abu Dhabi so they went on 28/3/2012 so we have call the representative of airtel who had convinced us to stop the conversion on 27/3/12.now they had given 72 hours for conversion and still 72 hours are not finished. the airtel representative who had convinced us to change sim from prepaid to postpaid , now she is saying that it causes us penalty and our commission we will not get and saying whatever you can do you are free, i have no fear. the representative name is ms/mrs namrata. her mobile number is [protected]. We are not getting proper response from our nearest airtel store also. Their all staff are misbehaving with us .. my father's number is [protected].. please give us justice and take appropriate action against them on ms/mrs namrata.. i am living in Baroda-gujarat.
Thanks and regards
Brahmkshatriya Binit m
[protected]

Sir, I often call to airtel care but I never got satisfactory reply. I think airtel care officers are not bothered to help customers. They are just enjoying at care centre. My findings through conversation with airtel care are that airtel care executives are lazy, stupid, non cooperative, and having lack of proper information. I appreciate airtel for its service and rents but I really want to abuse airtel care executives. Think over it that airtel service is good but people are not getting proper information from call centre, then what is use of good service if customer's can not use it properly.. I have decided that I will report the matter to airtel HIGHER AUTHORITIES if the same is going on. AIRTEL is not paying them for non cooperation with customer's.And they should know it all payments are adjusted through customers.U should know it why I m frustrated on care centre because I had pUrchased a coupon from karan nagar and i have rub it but unfortunately 2 digits got missing i called airtel care two times for airtel help , but no one has cooperative tongue. I would like to tell u bullsheet replies and lame excuses o[censored]r care executives.
from tanveer khan
[protected]

Dear Sunil Mittal Ji,



I am a proud owner of your airteldth, But today I am totally dissatisfied with this company, Because the cheating done with me



I want to bring this incident to your attention










I am a customer of airtel DTH



My user ID - [protected]





I recharged airtel DTH on 05.04.2011 with amount of Rs. 1800 which is Full Year Recharge as per instruction given by their Call center executive



Then there is offer we get 2 month free subscription if we recharge for whole year





But now today they are claimming , my balance is going to Nil



When we asked for free months offer as per their scheme



They told me ,"It is not given to you because 1st reason they give - your payment required Rs.2100 but you recharge Rs.1800, But when I asked to check records , this amount is confirmed by your executive. Now they check & said you are right sir , your amount is Rs. 1750 for 1 year & You add Rs.1800



But we cannot add free month subscription to you , Because


Now the 2nd Reason they are giving,"Sir, you have never intimate us for that you have recharge for Full Year. So we cannot give you free Offer"





When I am confirming them that This premium & after every thing done by Your Teleexecutive , & my Calls after recharge is there



& also there must be some system in company when they himself see full year recharge , himself add free offer.



But executive say we cant do & when I asked to check data




Now they are saying we are not able to See Fy 2011 Data. But able to see data of fy 2010





Sir :- This is clear cut cheating case of customer money



Kindly do the needful





Thanks,

Manish Kumar

Mo. [protected]/[protected]

Hello consumer court,

I am Ravi Kumar Verma.i am software developer,i am staying in Pune (M.H.),
i want to complain about airtel service provider regarding network.i am using airtel prepaid connection from 3 years,now from December 2011,i just shifted my room in wadgaonsheri Pune,here i face that network issues,i have so approx. 10 times call to airtel customer care service ,every-time they replied that your problem have been solved,we check that area and your problem has solved,but when i check they not solved my problem,after frustrated this issues ,i plan to portable airtel to vodaphone then i request to airtel that do my portablity request accept,they reject my portability request and said me that in two days we resolved your problem,but there is no solution
i want to resolve this problem or i want to case to airtel service provider,


Thanks & many regards
Ravi Verma

Dear sir ,
Mobile Airtel internet service is a money cheating service.Taking the money from the account without any intimation and also showing false internet usage in the MBs and for that they are giving some stupid explanation by them.Some of the Customer care units giving the correct answer about so that money has taken unnecessarily and we will connect you to high authorities and they will retrieve the money.But they are giving some stupid explanations.Whole people of the country is robbed by Big companies with some false benefits and false hopes.For some 50s rupee that individual will not go to court and he can't fight against big company.The Government have to check this out.Drops of water will make ocean and one day will sink the whole subcontinent.

Hi,

I have bought a duplicate sim in Hosur and a new airtel sim at other shop in hosur itself!.But none of it has been activated!

They are repeatedly saying "server down".Is this how an reputed company works?

Try to resolve the issue!

And if possible please give any Other regional officer mobile number instead of giving the 121 or 198.

Because they are taking complaints and repeating the same dialouge once again and again.

Dear Sir,
it is me diwakar Shukla, a combatant member of Indian Air Force and presently posted in New Delhi. i'm residing in Rajnagar II of Palam colony near Baba ramdev mandir. for smooth communication i'm using Airtel GSM since July 2011 and i was satisfied with that but since last Thursday on 22 march 2012 i'm facing nil network problem inside my home which is hampering my communication from my home as well as office. i lodged complaint vide complaint no. COUTL [protected] dated 23 March 2012 in Airtel costumer care and 42811653 dated 26 Mar 2012 in Airtel Nodal Office but they did not given any satisfactory solution till today.

In view of the above it is my humble request to rectify my matter from Airtel for smooth communication.
thanking you

Diwakar Shukla

I am not sure that i've activated or not the following service i.e "weeklysub". I'm just frustated cuz of your unwanted deductions .
So, nOw i just want to unsubscribe the service mentioned.the message i got is '
You have been renewed for WeeklySub subscription service from Airtel.You have been charged Rs. 20.0.'
please take the remedy actions immediately

Dear All

This is my first month with Airtel and and i am sad to say that i am so dissatisfied with the broadband connection. while buying a new connection, they assured me that i would get the best of the services but now all i got is nothing but false promises.

Recently my Airtel connection was disconnected, to be accurate enough, it was disconnected on 27th February. I had called up the Airtel customer executive and she stated that i had exceeded my quota amount, although it was the same day i got the message that i had reached 100% of my free usage. The customer executive than said that my outstanding amount was 4000 Rs. I was shocked to hear this and i contacted the nodal office and the Appellate TN a couple of time but all were in vain. Nobody gives a proper explanation on the alert i had received from Airtel. It has now been 1 month and i have made a couple of calls and mails. Inbetween all these, i was called by Airtel customer executive and i was told that a waiver has been accepted and it is enough that i just pay 1500 Rs . trusting them, i paid them the amount. Today i received a call from the appellate stating that my outstanding amount is 6000 rs eventhough my connection was long ago deactivated

I advice everyone to stay away from Airtel broadband...

This is in response to Airtel's horrible customer care service (which they now call Platinum care).
Airtel is troubling many of the customers with its wrong billing for postpaid customers and unnecessary balance deductions for prepaid customers.
The prepaid customers are experiencing deduction in their balance for the services which are activated by airtel itself and not by the customers, there is daly deduction for for many services which are not even shown active on mobile when we try to stop any such services. When we try to contact customer care there is noone at other side to answer our calls.....if they answer our call after hours or sometimes even days of calling them, they say that we have been using some services...but how are these services shown on their server if they are not shown on our mobile phones?? this means there is some internal problem with the servers or this is some cheap trick used by Airtel to take money from its customers.How is it that airtel could see such services activated and person actually using the mobile cant see it active on their cell phones? what is the use of such service of being there in the first place....
Airtels customer care is adding to customers didsatisfaction day by day.
IS THIS ETHICAL WAY???
IS THIS THE WAY FOR A COMPANY TO GROW....SPECIALLY FOR A COMPANY WHICH PROVIDES SERVICES AND CUSTOMER EXPERIENCE IS THE ONLY WAY SUCH COMPANY COULD GROW WITH???
MANY PEOPLE ARE HAVING PROBLEMS LIKE THIS BUT THEY DONT KNOW WHERE TO RAISE VOICE AGAINST THIS...

I am Sagar Jadhav, my mobile number is [protected], i am from maharashtra circle.
I have been using Airtel service since i started using mobile phone and i WAS proud to be associated with Airtel, but this is not true anymore.
Airtel is troubling its customers very much since a year or so.
I myself have been a victim o[censored]nnecessary balance cuts several times in last few months without using any services.
On 27th march 2012 at about 1.25 AM (i.e 0125 hrs) i did a recharge for 3G data plan of 675rs which promised 2.5 Gb of data for one month, but when i did the recharge i got only 1310 Mb of 3G data.
This is very frustating. Paying huge amount for a 3G data pack that too not giving what is shown is irritating.
When tried to contact customer care they had put my call on hold after listning to my query and then disconnected my call, then from same number customer care doesnt respond at all.
I tried to call from another airtel number then again same thing happened.
Airtel customer care is not at all responding and not at all rechable.
People at Airtel galleries are very arrogent all over maharashtra and not at all intrusted towards solving customers problems, this is the responce i have recieved from many airtel customers to whome i consulted before sending this email.
This kind of service is not expected from a company like Airtel.
I want this resolved ASAP.
I am paying for the services which i wish to use not for the mental stress caused by such bad services.

Hi,
This is really sorry to say that the best operator (as told by people around) has the worst response to customer complaints.
I have got Postpaid connection of Airtel in Delhi circle. Paying bills in the range of 15,00 to 2,000 per month. I have got an internet connection active on phone with Rs 198 Airtel Plan.
Everyday I get the message from customer care that my unbilled anount id Rs 18,000 or 19,000 etc excluding discounts. This does not clearly tell what is my actual unbilled amount as on date. I should be knowing it very well that how much I would be supposed to pay Airtel for my use.
And when I contact customer care service , they say they cant tell it and it can only be calculated after the full cycle of bill generation, in my case the bill gets generated on 8th of every month.
What the hell is this!!!Why cant I know in the middle of month that how much I should save for paying bills!!!
This month, they disconnected my internet service which I got started on 22nd March and on 24th March customer care is telling I have used 2GB of data and my limit is gone.
Is it possible in any way at any speed that I can use 2GB data in just 2 days????
Where is common sense??
I am really in trouble..Why did I opt AIRTEL!!!
Now when I ask their customer care to file in RTI..they answer..its your will..
What is this??

Aamir Ali Chauhan
[protected]

Hi,
Airtel DTH Service and behaviour desperately bad. STOP subscribing to it.
GO FOR OTHER DTH SERVICES APART FROM AIRTEL.
I bought the Airtel DTH an year ago, ONLY because of two particular TV channels, Angel TV and GOD TV, which were available with Airtel. All on a sudden four similar channels were combined together into a single viewing window, which is really unbearable to watch. We couldn't watch a single programme there. In spite of several complaints made, Airtel is completely unresponsive.
Initially the lame excuse was that there was a solar flair and it will last for a week's time and then it will be alright. Now even after two months, the same status of screening four different channels(including GOD, Angel TVs) in a single window continues. Now the response from the company is that it's enough to hear the sound and no need to view what's inside. What a bad service.
Should a company of this much repute behave so silly?
Renny

Hi I had received blank call from [protected] on my Airtel mobile no.


Time of Call: 10:20 am IST
Date: 27/03/2012


I searched on internet, and I found +9230 is code from Pakistan, there were many similar compaints as this on internet.Kindly help me in identifying who is this caling. This is a great concern.


Regards,

Ajay Singh

mob--[protected].
Now same complaint this month, i had faced this problem last month.my rental plan is going on but data,call &sms balance not get. What is the main problem of Airtel,that time they said me that that was a technical problem but now??? I think that is Airtel policy(bad policy).four days i complaint on Airtel presence but result...khaak...

Concern 1: Airtel Digital Setup box was replaced within 2 months of purchase, the onsite engineer replaced the setup box with a Faulty one(front panel broken) and had assured us that he would replace the setup box with a good one in days to come. We have made calls to Airtel Customer care few times post that and nothing reallly came out of those calls. We had also raised concerns on poor video quality and this concern got lost in the blackhole.


Few weeks back Airtel Remote stopped working , an engineer was dispatched to look at the issue and the engineer found out that the setup box was faulty. The engineer then found our that HDMI port was not SET at all and this was the reason for the poor video quality. He also noticed that HDMI Audio port was not working at all. The initial engineer who came to replace the setup box for the first time had realised that the HDMI Audio was non functional and had simply pushed the issue under the rugs and had setup the Setup box for Normal Video and Audio. THIS MEANS THAT WE DID NOT HAVE THE HDMI VIDEO QUALITY FROM DAY1 we installed the Airtel Setup Box. WHAT WOULD YOU DO TO COMPENSATE THIS LOSS TO US.




CONCERN 2: Airtel Broadband Franchise Representative had promised us that he(Sharan) would get the 999 plan changed to 600(incl service taxes) in the second month. He had however requested me to pay 999(excl ST) for the first month. I understood this FRADULENT activity when i got my BROADBAND BILL for the second time. The bill was still showiung 1111 and the Airtel Broadband Franchise Representative Sharan has was not been picking up calls from me in these few days.
Account #: [protected]



Thanks & Regards

I am using Airtel Iptv+Broadband Combo from past 2 years. But due to unavailability of good plans in Iptv+Broadband Combo, I opted to get this connection disconnected in the month of Feb-12. Here is when the whole story starts. I started receiving calls from Airtel asking that why I want this to be disconnected. I told them that the combo plan that they are offering have a speed capping at 5GB which is not sufficient for me & I told them that if they can provide a combo plan without capping than I can go ahead and keep this connection. After that I constantly received calls from the Retnetion Department which keep on telling me about the different plans for Broaband but they said that there is no Combo for IPTV & Broadband.

After a day or 2 I again received a call from Retention Department that the best they can offer is a broadband only plan of 1699/month in which they will provide 4Mbps speed and capping at 75 GB and for IPTV, I will have to pay 299/month extra. After confirming the plan offered to me twice I opted for this plan.

The main problem starts here...As promised by the retention department, my brodband was migrated to 1699 plan successfully but my IPTV was not started. When I called customer care for this, they told me that my existing IPTV account will have to be suspended and a new IPTV account will be created over my Broadband connection and this will take 3 working days and I will have to pay a sum of Rs. 750 for reactivation. After some heated argument with the customer care gut over the payment of the Reactivation fees, I agree for that and waited for 3 days but no response. I again called customer care and now the guy told me that I will have to pay Rs. 500 for activation and it will be done in 3-5 working days. Again I agreed and waited for 5 days but still no response..I again called customer care and now the guy told me that because of some reason my earlier request was not forwarded so he will log a new complaint and it will take 5 working days and I will have to pay Rs. 100. The request number of this complaint was 13171336.

Today after 7 days when I called customer care again, the guy named Sanjay with id 94392455 spoke very rudely and said that getting my IPTV activated is not possible and it will not be done. When I told him that all other guys said me different things he said that I am not concerned with others and said that this is not possible....When I asked him to transfer the call to some senior person he said that I am the seniormost person and will not transfer the call to anybody and even denied providing me the Nodal Officers Name and Email Address....

I would like the people here to get in touch with Airtel and resolve my issue

Hi,


I have purchased Airtel DTH services direct from Airtel. I am using DTH service at Amreli – Gujarat. It's pin code is 365601.

Since pruchased data I am getting issue realted set top box. My set top box is restarting randomly when i am watching TV. I have compained to Airtel so many times and explain the issue to Airtel as well as his delaer also. Airtel customer care executive told me that they will replace the device if required if it will not work after changed the setting and they have done. After changing the setting of set top box, still i am getting same problem and now and compalin again at customer services desk, but they are not reply me or any response me.

Could you please help in this case?

I have all email communication which I have sent to Airtel and his reply. Please let me now, you want to show it.

Thanks
Dipesh Patel

i am getting blank calls from this number [protected] its an Air-tel GSM number which i found out. who ever this guy is hes troubling me warning me for stupid thing and harassing me by saying my personal matters. i really don't know who it is because its getting serious. and it is troubling my routines and life. please take some proper action i want the persons name as soon as possible i hope u take it seriously.

I have bought through IVRS a Airtel digital TV HD type set top box.

I got message on 20.03.2012 stating my customer ID [protected] and Order ID 1403988. Installation was scheduled on 21.03.2012 by 9.00AM as per the sms message received from Airtel.

On 21.03.2012 two persons came from Airtel franchise to install the connection at @ 4.30PM. In our building they have common dish for entire building. So from 4.30PM to 8.30PM they tried getting signal but signal was not coming. They got tired of and me as well and they went back stating they will bring instrument to check signal strength.

Next day another i.e. on 22.03.2012 another set of people came and they told signal was okay and there is problem of HDMI channels having lock. I have two LED TVs one from Sony and one from LG. I had connected LG at the time of installation. I also thought there could be issue with HDMI, so I installed Sony TV and removed LG. Even after installing Sony TV the singal from HDMI was not coming.

I have brought both TV from Muscat. I was using Sony TV and my friend was having LG TV. We both were using Indian Dish TV set Top Box in Muscat through HDMI cable. There was no issue of transmission of signal.

Third day another team came and checked and found some problem with LNB. Then changed LNB and singal started coming. With this signal TV was working with AV connection and there was no signal still from HDMI cable. They concluded that TV is problem and the Set top box.

As I was not at home I told them that laptop is getting connected through HDMI in both LG and Sony then why Airtel is not getting connected. For this they did not have any answers. I think they cannot think beyond certain point. I have seen may cases where in they have changed Aitel set top box due to problem of signal not coming,

Moreover I contacted their customer care number [protected] on Friday i.e on 23.03.2012. Somebody in name of Ankit received call and stated that he will get resolved the complaint by Saturday evening. Till saturday evening no body called. I call up same number again and asked regarding my complaint status, to my surprise they told that no complaint has been registered. They registered complaint again and gave number 17266211 and asked me to call number [protected] in case of any issue. I asked whether they will come next day as it was Sunday. They told they will definitly come and solve the problem within 24Hrs.

Till sunday after noon nobody called. I again called same number and informed about my complaint. They asked for address. As pin code was wrong they told hence the Engineer has not come. I was suprised with this answer. I asked them why didn't the concerned person called me on my mobile which was registered with company. They modified the PIN code and again registered complaint No 17283916. It was informed again that the Engineer will call and come before 6.45PM on sunday. Nobody called and nobody came. The number [protected] mentioned in SMS was found to be switched off always. Moreover they gave number of Crystal communication and asked them contact person for resolution. When I called up Crystal communication, the person incharge informed that the building I am staying is not on his purview. He gave me number of one Saran who is responsible for this connection. To my surprise they were the same people who had come for installation and did not have any clue of issue.

Today on 26.03.2012 I contacted Airtel digital office 42102783. They told that Engineer will be come and resolve the issue before this evening. There was one call from a person and informed that he has told Engineer regarding issue and he will call and come today. Meanwhile there were two called from airtel asking whether issue has been resolved. To my surprise even after telling them twice before regarding wrong PIN code still same mistake was being continued by them. Airtel registered two new complaints today 17305445 and 17308637. Airtel customer care called and registered the complaint. They also sent message stating complaint number 17266211 and 17283916 has been resolved even without any solution. This was last nail to the coffin. I again called up Airtel office number 42102783. They connected me to Crystal communication again and he directed me to earlier person.

This is going on round and round and I would like to return the box and discountinue my connection. I will also require refund of entire amount taken for installation process. I would request your help for the same