Airtel Complaints & Reviews

I totally agree.
Airtel leased line is one of the worst providers.
Their support team is by far the worst one can experience.
Horrible is an understatement

If you have any business critical application, pls stay away from Airtel leased line

Sanjay,
Andheri (E),
Mumbai

Its regarding my horrible experience with Airtel. I am not sure if anyone of you would be bothered or care about what I am telling you but still I am giving it a try before calling my relationship off and discontinuing the services.

27th August, Called up Service Helpdesk to register my complaint of disruption in service but it was turned as according to the support executive everything was running fine and he can’t do anything. I got my Account Manager Manish but he also couldn’t do much. I continued to live with the problem

29th August (7:52 pm): Finally got my complaint registered (SR no.[protected] but I was again told that the problem is at my end only. I requested a tech support person from Airtel to come onsite and check but they didn’t agree to it.
(11:00 pm)I got a Network engineer check my network and he told that problem is at the end of Airtel. I escalated the issue to Team leader Amit who refused to take any responsibility and didn’t agree for any further help. To prove that the problem is with Airtel, I removed all the machines from the Airtel router and connected my laptop and pinged (log attached) to show that there was disruption in Airtel link and it was getting disconnected frequently.
(11:16 pm) I called the Group Leader Kaushik Pramanik, who assured me that he will look into the issue and call me back but there was no further response from him and didn’t pick my phone after that.
(11:40 pm) Called Manager Srirup Sarkar, but there was no response.
(11:56 pm) Called B2B Service Manager, Pooja Malhotra, but she was not available on the phone, I got to know from her husband who picked up the call to tell me that she can’t respond to the call and to send her an email.
Tried Tanuj Chhabra, Hitesh Narang, Niti, Vishal but no response

I am loosing $10 every minute due to this. Stranded in the middle of the night with no support from anyone.
Status at Helpdesk is that engineers are working at backend but don’t know what they are working on.

I am paying Rs. 1, 60, 000/- an year for 2 mbps connection which atleast 20% more than other service providers but still there is no support.

On the contrary rather than solving my problem I have a sales guy who is calling atleast 5 times a day to get my connection upgraded to 4 mbps otherwise I will keep facing problems.

I am unable to understand what options I have right now as even if I go for other service provider, it will take me at least 2-3 days. I was a big costly mistake to opt for Airtel.

Pranav Gautam
New Delhi

Please go for other alternative. We have been facing same issue since 3 months. No response from them.

the worst customer service in india is airtel leased line connection...all the employees are stuppids in this ...

Respected sir,
I was working with ADECCO FLEXIONE(DELHI) for the client WORLDSPACE INDIA PVT LTD. i was joined there in December-2005 . may i know my pf number

Kindly provide the status of PF ACCOUNT NO.KN/BN/34272/9413 pertainst to Flexione Workfornce Solution 31/05/2004-01/06/2006

AS NO ONE HELP ME OUT FOR P F WITHDRAWAL I HAVE SUBMIT ALL THE DOCUMENTS 6 MONTH BACK AT MANSAROVER BHOPAL OFFICE

I HAD RECD A CHQ OF MY PF ACCOUNT KN/ BN/34272/13257 FROM PF OFFICE BANGALORE WHICH WAS TRANSFER TO PF OFFICE GURGAUN ACCOUNT NO HR/GGN/10693/1860........BUT THE AMOUNT IS NOT CREDITED IN MY CURRENT PF ACCOUNT ............PLZ CHECK & DO THE NEEDFUL

Dear Concern,

I am unable to get my PF amount from the caption company, they are delaying the PF procedure for more than 6 month...kindly help in the fetching the PF amount...

you should divert your phone using your phone's setting

Airtel deduct my balance again and again , i had try to call lot of time on customer care 121 and 198. but they have b een block my airtel number. Airtel customer care did not response me . i am not satisfied with his services. I SUGGEST TO EVERYONE DO NOT PURCHASE AIRTEL CONNECTION , THEY DID NOT RESPONSE. i am realy fed up. my airtel number is [protected].

they deduct my balance rs-18...and they are saying that i have downloaded a internet pack.but i am 200% sure that i didnot use my phone for more than 2 hours...u know it was automatocally opened and automatically downloaded...same incident happened to me 2times, earlier...same incident, i was sleeping at night and at morning whein i woke up i saw a message stated like-u hv been charged rs-5 for downloding this pack..but for mom sake i ddnt download it and i am 100% syre about this.i dnt mind for the first 2 cases...bt today when it happened i could not resist myself from calling to customer care...the senior officer told me that he is sorry about this and he will refund my money within 4hrs...bt after 7 hrs when i ddnt get my balance back.again i call back to customer care...this time they refused to give my deducted balance back...they told me itz nt possible nd they are sure that i downloaded the pack otherwise itz nt possible.

FROM LAST 3 MONTH I AM USING HELLO TUNE...THEY ALZ TELL ME.WE ARE DEDUCT 5 RUPEE ONLY BUT SUDDENLY WHEN I KNOW THEY DEDUCT...15 RUPEE EVERY MONTH...THEN I COMPLAIN BUT THEY NOT RESPONSE...BALANCT DEDUCT AND UNSAFE COMANY
UN SAFE COMPANY...
PLZ DONT USE AIRTEL UN SAFE COMPANY...

Hi,
I got reply from airtel saying that " we regret to inform you that there is no discrepancy on your bills and the charges are valid against the usage initiated and GPRS plan opted as you have already got the discount as per the GPRS plan activated towards the account in question."
I am not satisfied with the answer.
My remaining questions are not answerd
I got call from airtel leaguel department they said we send leagueI notice, till now I didn't get any notice copy. I
don't any other way I am going to the consumer court.

Regards,
Prashant
[protected]

Hi , my Aunty's number is [protected](airtel) (She's too old and sick, dat's y i'm writing this).

6 or 7 months back, callertune tune got activated automatically and rs.20 got deducted.
So i used airtel automatic IVR system to deactivate it. I received a sms saying the will get deacivated within a day.So i thought that service would have been deactivated. but to my surprise , the very next month another 20 rs was deducted from the account, so i called the cust.care to deactivate the service, he accepted the request and said that the service wud be deactivated soon. Then i was not in bangalore for 2 months, wen i came bk , my aunt said still amount getting deducted so i called cust.care again , but to my surprise he told
that two services are active, 1>caller tune n 2> cricket updates....(I hv no idea how can a old lady aged 78 wh's not interested in cricket n present day music can activate such services,)....So i asked him to deactivate all the services, (also asked him abt the request given earlier, to that he said he has no idea abt that, wat a dumb answer by the cust..care), he also said that he wud send a request to the company n assured that all services wud be deactivated soon. After that i dint meet my aunt 2 months as i was busy.but wud talk over the phone, every time when i cal she wud tel 40 rupees getting deducted in a month. So wen i met her two months later, i went to the cust.care centre in indiranagar....wen i told the representiv abt all the prob. i faced he took me to corner n gave me a cordless phone without speakin a word...When i spoke, he was a cust. care rep.. again i requested for deactivation...again he accepted my request n assured me that the service wud be activated in 24 hrs. I was waiting for the next month to chk whether the services are deactivated. to my surprise , another 40 rs was deducted again.... so i decided that enough is enough, n changed the service provider itself ....wat i want to know is that even if it was activated by accident, how can a top company like airtel cud not pay heed to a single customer, in spite of several requests....wil somebody take action against the so called top company called AIRTEL ,who's taking the customers for a ride?????? if they continue doing this, i'm sure they'l lose a lot of customers....

stupid airtel people

Hi
I have faced exactly same problem. Also people i know in my friend circle has faced same problem from AirTel. This is complete harassment.
Ground level staff in AirTel is extremenly unprofessional and care less. They like to serve only customers who are happy and do not have any problem. Once they know customer has problem they try to escape. May be this is impacting their KPI so they try to ignore you.
Regards
Jitendra

HI,

my frd was using a airtel connection[protected]. i think he does't make the payment due to some financial reasons. but we got threats calls from airtel on our landline and bother us every time kindly do sumthing as we are harassed.
kindly stop these unnecessary calls.



Regards,
Sandy

Airtel - Digital TV — Airtel digital Tv new installation pending from 18 Days

Dear Sir Madam,
I have purchased Airtel Digital Tv new connection fro Rs.1590 & i had called customer service center on 12150 & registered for installation & they have given me new customer id [protected],which was activated on 16/04/2012.Till date 3/5/2012,Nobody from Airtel,engineer have not turned up,I have called them more than 20 times & wasted lot of time & money.but they are least bothered to activate my connection.And every time they are asking the same questions & promised to come within 24 & 48 hrs but from 18 days this problem is not closed.Kindly help me to get back my Money of Rs.1590/- i dont want to Airtel.Service is really worst & they always provide false promises.

Regards
Jasper David.

Too late, already registered for MNP this morning :)

MNP is here to help...
But have heard that Airtel simply rejects MNP requests too, I have to wait and see.

I will post the MNP status here soon !!!

:) As promised !!!

<<<<<--------The comedy begins ------- >>>>>

I took some pain in making part of the messages cut or just marked with XXXX to avoid Embarrassments

<<<<[protected]My Mail[protected]>>>>>

From: MyEmail
To: "[protected]@airtel"
Sent: Friday, 17 February 2012
Subject: Urgent !! 9xxxxxx0 - MyPlace - Message

Please discontinue my services immediately so that I could switch to my new
operator by today.
I need an immediate resolution and confirm once done.
Prakash


*******************
<<<<[protected]Airtel Reply[protected]>>>>>

From: "[protected]@airtel"
To: [protected]@yahoo.com
Sent: Friday, 17 February 2012
Subject: Acknowledgment Mail


Dear Airtel Customer,

We are unable to process your request as:

1. There is no mobile number/landline number mentioned in your email or

2. The mobile/landline number mentioned is not in the correct format.

. For airtel Mobile number related assistance, please mention your ten
digits airtel Mobile number in the subject of the email. E.g. 98XXXXXXXX
. For airtel Fixed line and broadband related assistance, please mention
airtel Fixed-line number along with STD Code in the subject of the email.
E.g. 011-4XXXXXXX


Warm Regards
Airtel Customer Service


********
<<<<[protected]My Mail[protected]>>>>>

From: MyEmail
To: "[protected]@airtel"
Cc:
Sent: 17/02/2012
Subject: Urgent !! 9xxxxxx0 - MyPlace - Message

The subject clearly contains the mobile number

Urgent !! 9xxxxxx0 - MyPlace - Message


My mobile number : 9xxxxxx0

Please discontinue my services

confirm once done.
Prakash


*********************
<<<<[protected]Airtel Reply[protected]>>>>>



From: ""[protected]@airtel" " <"[protected]@airtel" >
To: MyEmail
Sent: Friday, 17 February 2012
Subject: Re: Urgent !! 9xxxxxx0 - MyPlace - Message [|BAL|QrcJunk|]



Dear Customer,

Ref: Email dated 17/02/2012, requesting to deactivate SIM services and mobile number portability for your airtel mobile number 9xxxxxx0.

Thank you for writing to airtel and providing us the opportunity to assist you.

We understand your concern and will work towards resolving the same.

We regret to inform you that, your portout request with UPC code AT5xxxx7 generated on 05/02/2012 has been expired.

Further, we request you to regenerate portout request.


<<<<[protected]My Mail[protected]>>>>>
From: [protected]@yahoo.com
To: [protected]@ airtel
Cc: xxxxx
Sent: 17/02/2012
Subject: : Urgent !! 9xxxxxx0 - MyPlace - Message [|BAL|QrcJunk|

ATxxxx7 expiry date is 20/02/2012. How is this expired ?


***************
<<<<[protected]Airtel Reply[protected]>>>>>

Dear Customer,

Ref: Email dated 17/02/2012, requesting to deactivate SIM services and mobile number portability for your airtel mobile number 9xxxxxx0.

Thank you for writing to airtel and providing us the opportunity to assist you.

We had tried contacting you on phone to explain the details, however we were unable to touch base with you as your number was not reachable.

Also, we sincerely apologies for the wrong information provided to you through our previous e-mail.

Further, your portout request with UPC code ATxxxxx7 generated on 05/02/2012 is under process.

We request you to contact other service provider to assist you to better in this regard.



****************


Wait and watch[protected][protected] >>>>>>>>>>>>>>>>>>>>...⇄

There are many other colleage in my office, who still belive Airtel would solve the reception issues. You can help them, reply to their e-mails, if the reception issue is sorted, I might port back too !!

Thank you Airtel for not rejecting my MNP request. My number is ported successfully yesterday.

Airtel please stop sending me recharge messages. My number is ported to another network.

i deeply requested a call back from airtel to my bangalore number [protected] but still airtel is calling me rite.sir its costing me to call to your customer service why should i spend my money for your problem so i need a call back from airtel...if not i have to think that airtel wants me to get discontinued from using its worst service.

i called airtel nearly seven times on[protected] to arrange me a call back and airtel never cared to call me at all i guess airtel wants its customers to beg them for their worst service..Airtel will lose its reputation one day for sure because of such worst service ever i am planning to switch to other network ...i called at night at 12:40am the same day they just put my call on hold for a long time even during night time they never bother to serve their customers airtel sucks ...airtel will soon fall from the market...

bloody airtel sucking the blood of its custmers airtel company will become nothing very soon...

mr.rakesh thanks for your concern airtel damn bloody sucks bye bye airtel switching to BSNL

airtel is very worst network poor customer service they are giving wrong information swich best networks like docomo aircel to get offer best CC responce call charges

I am using airtel 3g connection through my mobile lg optimus p500. Whenever i tried to connect to 3g i am getting 2g speed only. So i have tried to get the airtel 3g settings through ivrs . It speaks "nadanthugondu irukkum system maembadu kaaranamaaga inthasaevai ippolothu kidaipathukku illa" . Those who cant understand tamil : "due to system upgradation we cannot provide the 3g settings". So i have selected option 9 to reach customer care . Then i get confirmation that i will get charged rs 50 paise for each and every 15 mins. So i agreed by clicking number 1. After that the call automatically disconnected by saying that "if need to start or stop a service or need to know your balance please dial *121#".

No action taken for my online complaint also.See the snap shot for details. Shame on you airtel.

totally waste service. I am planning to change to any other operator. Probably reliance is my choice. Through mnp i am going to change my number.