[Resolved]  Airtel Broadband — wrong billing

Airtel tried to install an anti-virus program on my computer but it did not work. Now I have been billed for the failed installation. When I complained, I got a message stating Ref No as 15368720 giving date to get back as 31st Dec 2008 by 11.23.39. This date and time passed. I went to Airtel's Main Office in Egmore, Chennai and complained. Again I got a message stating Ref No as 15475638 giving date to get back as 03 Jan 2009 by 16.03.25. This time also, the date and the time passed. I am still stuck with a bill with items which I have to pay for but which I have not enjoyed.

There is a last date for payment of bill. If I do not pay by the due date, I will have to pay a penalty which alone works out 111% of the bill amount that I am otherwise expected to pay. Airtel having made an abortive attempt at installing their Anti-virus software, after removing Norton, which was on the machine, and then billing the customer and charging him penalty for not paying up on time, is arms twisting of the weak by the mighty.

I tried sending this complaint through Airtel's website - Reach Airtel - but under the Broadband Customer Support, there are circles provided for selection and one of these is to be mandatorily selected if the complaint has to go through. If not done the complaint will not be accepted and the same screen comes back on the monitor. On pointing to "Select your Circle" the drop down list shows only "Select your Circle" and if one tries hitting "Go", it says that you have to " Please Select Circle First" and shortly thereafter you are again looking at the same screen on the monitor.

I would appreciate if some attempt is made by Airtel to try and install the anti-virus software, else at least load back the Norton and Airtel could please adjust the bill for Rs 44.93 and I will pay it.

George Vergese

i am mukund and i m using airtel broadband service from 28/04/2009. i was told by the airtel agent that in first month billing of the brodband service will not be done. but today i got a bill from airtel of Rs1099 for the period 23/04/2009 to 22/05/2009, which is no doubt wrong billing as i was using the service from 28/04/2009 not 23/04/2009.

Airtel Broadband Services — REGARDING WRONG BILLING

I HAVE BROADBAND CONNECTION ON MY TELEPHO NO [protected] AND ACCOUNT NO IS 10250900

I HAVE RECEIVED MY LAST BILL NO[protected] DT. 24.05.2009 AMOUNTING TO RS. 2194.00 IN WHICH THERE IS EXCESS CHARGES ON DSL LINE IS RS. 1024.00 AFTER ADJUSTING DISCOUNT AMOUNT. I AM USING DSL CONNECTION FROM LAST 4-5 YEAR AND MY DATA DOWN LIMIT WAS 375 MB PER MONTH WHICH NEVER CROSSED BUT AFTER TAKING YOUR NEW PLAN EVEN AFTER INCRASING THE DATA DOWN LOAD LIMIT FROM 375 MB TO 1GB, I AM REGULARY RECIEVING EXCESS BILL FROM LAST 3 MONTHS. THE DATE AND TIME MENTIONED IN BILL DETAIL IS WRONG, ON SOME DATES IT IS PRIOR TO MY OFFICE TIME. I HAVE TALK TO YOUR CUSTOMER CARE EXECUTIVE ON 1.06.2009 AND HE GIVES ME REFE NO. 2040131 AND I HAVE RECEIVED A CALL FROM CUSTOMER CARE THAT THE CHARGES ARE CORRECT AND IF I AM NOT SATISFIED THEN TALK TO MR. RAJ KISHORE ON 41614777 REGARDING MY COMPLAINT BUT I AM SORRY TO SAY THAT THIS NO IS ALWAYS BUSSY AND I AM UNABLE TO CONTACT WITH MR RAJ KISHORE. I HAVE ALREADY MAKE THE PAYMENT UNDER PROTEST OF THE ABOVE SAID BILL. PLEASE LOOK INTO THE FACTS AND GIVE ME PROPER REPLY OTHR WISE I HAVE NO OPTION BUT TO DISCONNECT ALL MY AIRTEL CONNECTION ( 6 NO) IN MY NAME AND TAKE THE CONNECTION OF SOME OTHER OPERATOR.

R.S.ARORA
ADVOCATE

I'm writing this email to mention the deficiencies of services from Airtel. I logged a request to move my telephone service & Broadband to a different location due to my movement on 30th June. I was informed that moving line will take a week. However Airtel failed to inform me that they dont provide service at my new location and finally called me on 12th July to confirm that they will not be able to provide the service. I was called thrice after 12th July by Airtel and asked me if I can get this service transferred to some of my relative or friend, which I denied. On 15th July, I called Airtel BB helpline, from my mobile for good 20 mins, and I asked them what they are doing with the connection since nothing has been done. Finally on 17th July, I was contacted and informed that they will cancel the line and issue a Final Bill. My request to send the final bill to my new address failed to pass the caller's ear as he bluntly denied that it cannot be done and I've to request for a copy of Final bill be sent to my new address. Now after 1 month of all the agony and harrasment, I'm now receiving calls from Collection Agency from Airtel to pay the bill, bill which has never received by me and which is incorrect despite me logging complaint with customer care. I've two reference number, which I got from Customer Service, which was provided when I logged request to move my service and to complain about deficiency in service. Reference nUmber are : 734141 & 87265424. Please help.

we are the advt. bookingI centre of Tinmes of India, Daink Jagran, Hindustan etc.I have taken your connection no.[protected] since the launch of Airtel in 2005 in Lucknow, earlier we have combo plan. your marketing persons promise of very high speed of internet but in use it was so normal as we were using BSNL Dial up after that in june 2006 we have been asked for speed to take Broad band 256 kbps connection . we changed the plan accordingly, since june 2006 than you are charging Rs. 699/- + taxes to me but I have been cheated by your marketig man we have been given 128 kbps speed
we are shocked to know that you are selling plan Rs. 599 with 128 kbps speed & 100 calls free
you are charging to me Rs.699 with 128 kbps speed without any calls free, whereas there is no such as tarrif plan you are selling .we feel cheated by AIrtel plz. adjust my excess money in your future bill and immediately make our broardband speed 256 kbps as promised to us while sellin this plan
-- s s nagpal. MI- 82 Sec- B, Aliganj, Lko

Requested Sir





My name is Sk.Akkas Ali & My Pospaid Airtel no.
is [protected] which running on my id
Add-vill.Bhangel BegamPur Oppsit Jai Durga Sector 49 Noida-201304
But I want to transfer this no. on another id&adders which
Name is Mohd Mahfuse because I am giving this number
To him. So please Sir I request to you that you will transfer
This no. to Mohd Mahfuse's ID proof & Address



Thank You



Name - Sk.Akkas Ali
Father’s Name – Sk.Jabbar
Address - Bhangel, BagemPur
Oppsit Jai Durga
Sector, 49 Noida
Pin no. 201304





New Add - Jay Market Bhangel BagemPur
Noida, G.B.Nager, Pin no. 201304
Near Of Nasir Stor & Dr. j S Mavi

I have applied for discontinue my broadband service before 15 days but I m not getting any response from your side and you people are continue to send me bill and I am not using net anymore because I and moved from that place 15 days ago where I was using net and I am not going to pay your bill...Please take action as soon as possible because I am going abroad comming week no body will be here for paying bill...

Sir,
while taking the connection I have opted for 386 kbps. as the first month bill included antivirus charges and also as it was for a part of the month could not make out anything. The present bill is for full month and instead of getting a bill for Rs.799/- I got a bill for Rs.1199/-. I also inform you that I don't use my landline for outgoing calls and it is always locked. Request you to look into the matter early and send a revised bill in order to make the payment.

regards.

mrs. mani

Airtel Broadband — giving the dial up speed in a broadband connection

The airtel broadband team has fixed the internet broadband connection at my place from last 5 days .the told me dat phone will be started within one hour ,but the llandline phone provided by bharti airtel is still dead.AND MY COMPLAIN IS DAT ,THEY R CHARGING ME FOR 128 KBPS SPEED AND THEY R PROVIDING ME THE SPEED OF 2KBPS OR 3KBPS.ITS JUST A CLEAR CHEATING.I WANT TO STOP THE CONNECTION AS EARLY AS POSSIBLE.PLZ HELP ME OUT..

AirTel — Wrong Billing by Airtel broadband

Dear Sir,

This is to bring into your kind notice that, we have got airtel broadband connection on phone number [protected]. We have been your customer since 2007 and have been regularly using your broadband service.We have been regularly paying all the bills against the usage.For last few months, due to job shift we have been out and not using the internet services of the given number ([protected]).Our parents are at home who do nt have any idea o[censored]sing internet. Recently we have recieved bill of Rs.2300 without any usage in the given period.Not only that, its surprising to recieve even usage details of that period.

We are consistently recieving calls to pay the given amount but we are very sure that we have not used internet , So in that case we cannot pay the bill.I have even launched a complain on your call center ( Complaint number[protected] but no action has been taken and on other side my parents are consistently being harrassed for paying the bill. I am requesting you to kindly look into this matter. Till date we have paid all your bills because we used it but now when we havent used it, we are not going to pay it.

We have been consistently asking to sort out this matter and check it out if it is being misused somewhereelse because in case of that we will have bill burden again in next month for which we are not responsible.If you are not able to control this misusage then kindly disconnect, we do not want to be your customer.

Even I was provided a email id by customer care in which mails are bouncing back.

Looking forward for immediate action

Hi,

This is Mallika.
I had an Airtel broadband connection.I decided to surrender and get it disconnected in Aug 2010, as I was not going to be in the country.I called up the customer care, and told them to disconnect.They registered a request and disconnected the service, and said that they would also send someone to collect the equipment.
No one came to collect the equipment.And to my surprise, they claim to have received a request to reconnect the service.They obviously made a billing mistake, and now are refusing to accept the same.
Even worse, they are threatening to take this matter to the court, all when the mistake is completely on their part.
This is their way of extracting Rs.2587/- from a customer due to wrong billing.
Unbelieveable! Airtel is just horrible, and is trying to make me pay, for a fault of theirs'!!


--Mallika

I paid for a year of airtel broadband in advance in October 2010 (Rs. 8924) on my phone line[protected]. Suddenly, this month - January - Airtel sends me a bill for the whole amount of Rs. 8924 to be paid again and then, to top it all, send me a monthly bill which also includes monthly broadband charges of Rs. 899. So after paying them, they are billing me twice over.

I have written to them but only get an automated reply. Their telephone service is as lousy with only automated messages. They say they will get back in 24 hours and after 5 days, still no solution.

What do I do? And why should I pay these fraudulent charges when the amount I have paid them in advance has long since been debited? It's really very frustrating!

Airtel Broadband Services — Wrong Billing, Awful Customer Service

It goes like this:

Since I changed my unlimited plan to a limited one couple of months ago (probably in August,2010), I started facing the below problems:

1. I was getting excessive high broadband bills. Even though my usage remains quite low throughout.
2. I checked the itemized bill and shockingly found out that mass downloads have been shown during odd hours (2 PM/3 PM /4PM etc) when I would be in office and nobody else would be there either.
3. I also keep my DSL line switched off when I am not home.
4. Not only that, in a same day I found that the billed amount is way much higher than the actuals, which I found using a industry leading Network Monitor tool.

This looked very clearly to be either
1. Problem in Billing or
2. Cross connection with other subscribers sharing the same distribution board.

I highlighted the problem to Airtel, which ended up in multiple new complaint numbers, and needless to say: NO SOLUTION.

Being frustrated I stopped paying the Bill (for last two months) and urged them to resolve the issue with immediate action. Nothing was done. Every time only one response would be given that their concerned department has investigated the matter and has found no problem in billing.

Additionally, I sent them all proofs of the actual usage pointing out which all days there are billing mismatches (needless to say, extra billing). Nobody even did care to look at those.

I also have approached Nodal officer and Appellate officer, who again like a copycat replied same set of words. Now these guys are theatening me to take legal actions in case the due is not paid, which is at least Rs. 3000/- extra than what it should be.

Please suggest.

Airtel Broadband — Wrong billings

Dear Sir/Madam,

This is for the second time in last 06 months wherein i have paid(through net banking) the broadband bill amount but the same has not been updated in the internal records of the Bharti Airtel Broadband services.

As a result of the same , the service provider is continuously disturbing me and my family through phone calls and personal visits of Airtel broadband employees.

I take this particular act by service provider as very insulting , humilating . It is even very insecure for my family members if any body visits my residence any time for collection of payment which i have already paid.

I feel Mr. Sanjeev Kapoor MD and CEO responsible for this act. Mr. MD has failed to manage his responsibilities to smoothly run the operations of the company and to provide satisfactory services to the customers like me.

Regards,

Gopal Gupta
Mobile No.[protected]
Airtel Broadband A/c No.15594055

Airtel...value the customer...means of think..they are valuing the customer i[censored] pay regular they will do like that only i do experienced..!

Broadband — Double Payment

I am having a broadband account with SPEARHEAD (Customer ID 3101) under unlimited plan of 1 Mbps for which I have paid in advance two months rent up to 22 June 2011.

However, their collection agent called on me yesterday and insisted on payment of a further sum of RS 1983/- towards two months rent ignoring our earlier advance payment which is valid till 22 Jun 2011. He wrongly explained to me that the previous advance was already adjusted.

Accordingly, I issued a cheque No 813462 dated 28/5/2011 on HSBC Bank for Rs 1983/- for which collection agent has given a receipt on the bill.

From yesterday night, I am not able to log into the net, and there is no connection available.

This is totally unjustified and an unfair practice, and needs immediate attention.

SPEARHEAD has not yet returned my cheque for Rs 1983 as there is nothing due from me till 22 June 2011 as per my records.

i was interesred about airtel broadband which recently reached in our area as bsnl is not uptu the mark but with such experience of airtel users i will never subscribe them

dear sir i am a coustomer in airtel broadband connection and i disconnect the connection, and airtel are not disconnect my connection .my last bill is 1150 ( feb-mar ) and i change the the address and he give the connection in my new adress and he give comment to provide the shifting vawour 300 by mumbai retainsan and he is not give and he my new address connection are disconnect in 3-4 month and he give permanent bill in my address.So please solved my problam.

Name -ujjawal raikwar
city - gwalior (MP)
id (aitel ) -mpg2681821_dsl
[protected]@gmail.com

AirTel — Wrong Billing for the Broadband

Hi Team,

DSL No: [protected]

Concern Related to Broadband Billing.

Previously my plan was 2Mbps Unlimited @ 1299.

I have raised a request to change my Plan to 512 Kbps 3GB @ 449 plan on 7th July 2011 as assured by Airtel customer care executive i was not supposed to get the old rental for the month of July and August 2011. The Plan got changed to the requested plan on 21st Aug 2011 in the system because of the system up-gradation as mentioned by the Airtel representative.

I have not been informed about the case that the plan will not get changed to the requested 512 Kbps plan on 8th Aug 2011 because of the technical difficulties. Now when i asked that i have received the same old billing of [ Rs-1433/- + Rs-1433/-] ]for the two months [ July 2011 and Aug 2011 ] then i am made aware that because of the technical difficulties the plan did not got changed to the 512 Kbps plan on 8th Aug 2011.

Why i am held responsible to pay the bill for these two months because of the technical difficulties from Airtel end ,as i requested to change the plan on 7th July 2011. Please initiate a waiver of the bill generated for July 2011 and Aug 2011.

I am associated with Airtel since Jan 2000. I feel this is not the correct way to handle loyal customer.

Please revert ASAP, i do not want this to be escalated further.

Hi,

We have applied for the net connection in November 1st week and have been told that it will be installed the next day.We have also paid INR 1000 cash to the airtel representative.But no one turned up for installation for next 10 days.Then we told Airtel customer care to get the net installed in 1st week of December since we are travelling out of station.Only on December 6th the airtel representative came and installed the net.We have been told that for 1st month we will have to make the payment only for the service charge as we have made the advance payment .But to our surprize we have recieved the invoice and they have also added that 1K Rs. to thatWhen we complaind about wrong billing firstly they said they do not have in records that we have made the payment of INR 1K.When we have given them all the proofs they said they will get back to us.Even after repetative emails no one turned up.Out of a sudden,someone called up and said that they have refunded the amount by cheque.We have no clue which cheque they are talking about.In their records they have marked the case as resolved as they have given us the refund cheque.When I told their representative we have not recieved any cheque he said it could have been submitted to your account.Which account they have subvmitted when we have not shared any account no.And above all that they are disconnected our net connection because of non payment of bill.Why should we face this when we have already made they payment.We are ready to pay the service charge but why the double payment.

Airtel Broad band no.: [protected]
Name : Dipti

Hope to get some resolution of this.