[Resolved]  Airtel Broadband Connection — disconnecting my internet connection

dear sir,
i wonder despite ur customer service centre reporting the hello tune 2 b of free of cost, u have arbitrarily deducted Rs.50 in the month of july.
Today their is a deduction of Rs.20 without ne request 4 background music.Dis is rediculous as neither i part with my cell ever nor i have asked 4 .
This deduction being unwarrented and arbitrary also un businesslike plz look in to it and refund the amount in my cell .I have experienced financial loss for failure of my net connection 4 low balance apart 4m menal agony.Do d need ful at the earliest .
thanking u.
urs faithfully
Prof.UTPAL CHATTERJEE
[protected]

DEAR SIR,
WITH REFERENCE TO MY COMPLAIN IN ARBITRARY DEDUCTION 4 HELLOTUNE AND BACKGROUND MUSIC THE REPLY GIVEN BY CUSTOMER SERVICE CENTRE WAS ONE OF EVASION . THIS IS UNBUSIENESS LIKE AND THEY 2 B GROOMED BETTER PLZ LOOK INTO MY COMPLAIN AND DO THE NEED FULL.
PROF. UTPAL CHATTERJEE
[protected]
RAMCHANDRAPUR BAZAR
ORISSA

Airtel — disconnection of my airtel broadband connection

name-pawan kumar, address-26/81,westpatelnagar,ground floor
PH[protected] ,kindly disconnect our above broadband connection
immediately.kindly inform me my Complaint/Request/Cancellation NO. of above at my e-mail
[protected]@gmail.com/[protected] as early as possible

airtel broadband &telephone service — disconnection of internet &telephone for one month

sir,
i have airtel internet connection with account no 12251885 &telephone no [protected], invoice no[protected] .i want to disconnect it for one month i.e 1.june .08 to 1.july.08 as i am out of station, kindly disconnect the services for one month and send the acknowledgement through mail so that i can a sure of receiving
my request.
thanks

Airtel Broadband Services — user id

I HAVE REQUESTED FOR REGERATION OF ACCOUNT TO ACCESS MY LATEST BILLING INFORMATION AND PAYMENT STATUS BUT THE MATTER IS PENDING . [protected]

sir,
i have called to broadband customer care for a new connection in the New Delhi at mahrauli at many time in one month. and have spend 100/- approximately on this process to get a airtel broadband connection but no positive response from there.
if you want to give me new connection of broadband then please
send me e-mail.on this [protected]@yahoo.com

Airtel Broadband Connection — Connection + customer care Problem

Hi,

I Sudhendu Dwivedi have an airtel broadband connection, but i feel very embarassed with this connection and the services of airtel. My phone line is dead since last 1.5 week. i registered complaints regarding it but no has taken yet. my phone number is[protected], please do the needful.

Thanks & Regrads,
Sudhendu Dwivedi
(+91 [protected])

Airtel Broadband Connection — plan not changed

sir

i am megha garg and i have unlimited broadband connection of Rs. 799. On 30th August i had requested to change my plan to Rs. 649 but till this date my plan has not been changed. so i request you to please look into the matter as soon as possible.

User ID: [protected]_dsl
address: 2390, Hudson Lane, Kingway Camp, Delhi-09

Airtel — Poor Response with NO Attention

Kind Attention: Ms Abha Gupta & Jaspreet Arora, (Maharastra & Goa - Nodal & Appilate Offcers)

This escalation is regarding my complaint on “Network/Range problem” in my area (mentioned below). The complaint was raised with customer service in the month of mid March 2008.

After March 08, countless times I tried to get progress updates from customer service on this complaint. But every time I got same repeated answers saying “Out technical team is looking into it, we will get back to you soon”. Being a technical person I am not at all satisfied with the response and turnaround time from Airtel.

Problem – I am really surprised to see such problem on 11th floor in a prominent location (Aundh Road/Khadki Rly Stn) of Pune City..!!

1) Distorted voice/breakage in voice transfer
2) Very low range/network or No Range

Airtel Broadband Connection — pathetic connectivity and worse customer service

The company is unable to resolve basic connectivity related issues and fulfill service agreement terms and conditions. My 128kbps connection is highly "discontinuous" and hardly ever "connected" for more than half an hour at a stretch...this is apart from the fact that the speed is nowhere close to 128kbps (as promised) at most times!!

Over and above that, the customer service engineers are incompetent and impolite / rude as well!

Respected Sir/Madam,

Hi,

disconnection of my airtelbroadbandconnection
name-Surendra Pratap Singh, address-558/24, Sunder Nagar, Alambagh, Lucknow.
PH-4072815, kindly disconnect our above broadband connection
immediately. Plz Sir I want to urgetn disconnet get the my airtelbroadband connection & phone line. My transfer is out of station.

kindly inform me my Complaint/Request/Cancellation NO. of above at my e-mail
[protected]@gmail.com/[protected] as early as possible.

Thanking you.

urs faithfully
Surendra Pratap Singh
[protected]

Respected Sir/Madam,

Hi,
URGENT DISCONNET IN THIS CONNECTION

disconnection of my airtelbroadbandconnection name-Surendra Pratap Singh, address-558/24, Sunder Nagar, Alambagh, Lucknow, PH-4072815, kindly disconnect our above broadband connection.

kindly inform me my Complaint/Request/Cancellation NO. of above at my e-mail
[protected]@gmail.com/[protected] as early as possible.

Thanking you.

urs faithfully
Surendra Pratap Singh
[protected]

Airtel Broadband Connection — internet/phone

sir mara internat connection or phone kam nahi kar raha

Airtel Broadband — Disconnect my broadband connection

I just want to disconnect my broadband connection as i'm no longer using the internet... I have already requested your Customer care about it but there is no response from their their side...Had changed my plan also from 799 to 299 but still they have send me the same bill of the plan of 799...So now just wanted to disconnect this as soon as possible...
Thanks...

sir, from 3 days i saying to customer care to disconnect my airtel phone and internet connection as i have to go out of station for 2-3 months.but they are not disconnecting my line.also they are taking 50 rs. for bill details.but in other connection, its free of cost.airtel has very poor and irresponding connection as same for disconnection.

Airtel — Disconnect the phone-07314048416

Dear Sir,
My Landline no. is above mention . Please disconnect this net because of heavy rental plan.
Thanks
Hemal Shah
[protected]

Sub:- Disconnect the phone- [protected]

Dear Sir
My Landline no. is above mention. please disconnect this net because of heavy rental plan.
Thanks
Hemal shah
[protected]

Airtel Broadband Internet Connection — disconnection of internet broadband connection

sir,
i had taken airtell wifi internet connection. Since, now i m shiftin to another place, which already has a net connection, i no longer need this one. kindly disconnect my wifi internet connection.


landline no:[protected]
name: ANKITA GANGWAR
add: A-404 KHUSHBOO APPT,
SECTOR-PI,
NOIDA-201301

By Speed Post

To, 29.05.2009
The Manager In-Charge,
Bharti Airtel Limited,
City Centre Office,
Gwalior,

Sub: Refund of amount for Bills rose for services not provided by Airtel and paid including disconnection of internet under account no.[protected]User ID[protected]_mp)

Dear Sir,

I, Mukesh Kumar Garg, am having a land line telephone connection at my family residence at 9, New Chandra Nagar, Near Mangal Nursing Home, Gwalior under account no. 405077 (Tel No. 4087077). This connection is continued for years and bills are regularly paid.. About 4-5 year back on advice of Airtel representative a broad band connection under GOLD scheme was also taken at above address under account no.[protected]User ID[protected]_mp) which continued till Oct’08 when another Airtel Representative advised me to have a broad band connection of above mention telephone itself instead separate connection. In Oct’08 the same was done by Airtel and continued till today. This can be verified at your end also. Even after completing all the formalities as advised by Airtel Reps from time to time bill were raised by Airtel till May’09 separately for Broad band under above user ID and also along with land line. All the bills were paid from our end regularly. When we contacted your office near Gurudwara while paying the bills and asked the reason for still raising two bills we got the shock of our life as we were informed that it is wrongly done however mistake lies with customer that is me for whatever has been done with me by Airtel. I can understand that Airtel can tell this at this stage to protect your employees who have committed the blunder and blame the soft target which is always the customer who had faith in Airtel and paid the bills raised. I would be happy if some these points are answered without any prejudice and taken action at your end:-

- Is it always customer is at receiving end as he would not have any thing to control at Airtel?
- Why the extra payment received from me for extra bills shall not be recovered from Airtel employee who has not done disconnection of broad band connection under account no.[protected]User ID[protected]_mp) instead of blaming customer?
- What action Airtel is taking so that such cases are not repeated in future?
- What law says in such cases to protect the customer or law only protects the big business houses like Bharti?
- When you will arrange to stop the raising two bills as is being continued as on date and broad band will continue on land line as being used in present case?

On receipt of reply from your end and action as requested above I may have to decide next course of action to be adopted. I hope to receive a positive response with refund of extra payments made by me from Oct’08 to till date which may amount to Rs. 5500.oo appox.

I feel strong action will be taken by Airtel to upkeep the image of organization and advise your office bearer to behave and talk decently with customers and listen to him / them instead only raising their points whether wrong or right thinking that they are only right on this earth.

I am pained to write above letter as the response I received at your Gurudwara office was completely negative as if any Airtel employee never does any thing wrong though all customers do no know anything what they are suppose to know. They forget while providing connections tall assurances and commitments are given to get the customer but when a person becomes the customer all commitments are forgotten.

I am sure Airtel takes care their commitments and give value to customers that’s why it is a big organization and have largest customers in the industry, leaving few employees who spoils the image of company. It is also seen that all big organization like Airtel will have few of such persons in their team but these shall be trained to deal with customers.

I look forward for an early positive response from your end and hope to pay for only one bill from now onwards as disconnection will be arranged from your side after verification of records at your end.

I am enclosing copy of recent bills paid and identity proof along with letter as advised.

Thanking you,

Very truly yours,



M.K. Garg
9, New Chandra Nagar,
Near Mangal Nursing Home,
Gwalior-474002

Ph. Mob. [protected]

i am avinash sharma and i am airtel broadband user. before two month ago i requested to airtel office for disconnecting my airtel broad band connection. but my broadband connection is not deactivate till now.i gave migration to airtel office ratlam kothi indore on 2nd of march but my connection doesn't deactivate till now. now i want to disconnect my airtel broad band connection . if the company will not disconnect my connection then i am not responsible for any bill payment and any other legal juridiction. my telephone no is[protected]. my accont no. is 14415327. my cell no. is [protected].