Airtel Complaints & Reviews

Airtel is a fraud company.I have a postpaid number.At the time of recession some payment of mine is not clear.I carry the service of airtel for last 2 years.I am a heavy user.Every year i paid the full bill.My to tal due bill was 3200 INR.I paid 2500INR.On very next day they inactive my SIM and claim that if you will not paid the full the sim will be inactive.Please tell me how can i tolerrate it.In airtel terms and condition paper no where it is written that if anyone not paid his per month full bill then the number will be inactive.I told then to stop my connection.Yet they told me that no they [censored].Is it fair.As per as my knowledge if anyone not paid the full amount of the bill in that month it carry fwd to the next month.For that reason we paid the late fee.Please justify that.

i brought my airtel prepaid life time sim in 2008. At that time lifetime validty was upto feb/2024, but now it is for 29/11/2014.
DETAIL OF SIM INFORMATION:
MSISDN:[protected]
IMSI:[protected]
SIM:[protected]
TYPE SUK299 MFD FEB 08

This is with reference to my mobile no [protected].( This is a 9year old connection. )

I has this individual connection and when I came to know that my company HCL has a corporate plan toe plan with Airtel.
I had a send a mail to Airtel inquiring about the documents and method of documents submition in April.
I got a mail from Airtel that three documents were required: Salary slip, Company icard copy and employment letter from HCL in April.

Please find mail below from Airtel service center which states that I can send the documents on email to get the service activated.
It was mentioned in the email that all documents need to be send to Airtel at 121 email id in PDF format and only email would suffice ( This email is attached below by shankar Sathyanarayanan ) .
When I send these documents for conversion, the plan was converted.

Now Airtel has disconnected my connection after 1.5 months and the reason given to me by customer care is that the documents were not submitted .
Now I am being asked to go to service center for corporate connection.
Neither the customer service outlet, nor customer service nor their Nodal officer, no one respond to my query.

What I don't understand is that if my documents on email was not enopugh then why was the no converted into corporate. And if documents were enough, then why am I harrassed now?

Why was such a misleading mail send to me ad now I am being harrasssed by deactivating my no. without any information. Is the written email has no santity from Airtel?
I have contacted Airtel officer at HCL, Airtel service center, Airtel service center, but no one is able to help me.

i am using a postpaid number of airtel..now i want to change my no.to prepaid and local dealer is not giving proper response in changing my services.i have talked to customer care also they are also giving bad response and are saying golden numbers could not get changed..kindly help me in changing my number[[protected]] to prepaid.
pankaj munjal, a to z mobiles, G.T road
Fatehabad{haryana}
PIN 125050
alternate no.[protected]

Respected sir,
i am AVINASH NIKAM, residental of Zargadwadi, tal-Baramati, Dist - pune, pin-413102, maharashtra, india.
i was purchased 2 life time airtel no. from baramati retail outlet.which is 1 of them [protected].sim no H[protected],
i using this only my personal perpose, & i recharged this regulerly as company rules. but now this no. deactiveted without any preintimation. i talk with mr. prashant chowdhari ([protected]) but not get giving perticulers satisfication.he sugges to purchase another no.
i think company giving me mentally harrashment & lossing vest mony & time.
i request to help me reactivation my mobil no.
thanx
regards
avinash nikam.

Sir,

I have purchased an Airtel Digital TV connection 10 Apr 2009 for a sum of Rs 1750.00 with three months free service as per company's policy. On 13 May 2009 the said connection was unable to receive any channel. I contacted to customer care set by the company to lodge the complaint. But even after repeated trails I could not succeed to contact customer care executive. Very next day I again began to contact the customer care service. After lot of trails I was able to contact the customer care executive and I told the problems I was facing. He assured that the engineer of company would contact me after a day, ie, very next day. After three days, a representative came to my home and examined the set top box. He told that set top box got deffective and it needed to be changed and assured that very next day it would be changed by their company.

Since then I have been trying to contact the customer care or the company representative, but neither any reply nor any action has so far been taken.

In view of the foregoing, I earnestly request that the set top box including accessories fitted by the company may please be got removed and a suitable penalty be levied upon the company and I may please be paid the amount so that I will purchase the same system from another reputed company whose performance in the market is good enough.

From: mukesh kumar <[protected]@yahoo.co.in>
Subject: Fw: Fw: Request for safe custody[protected]
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Date: Monday, 11 May, 2009, 9:14 AM


I have already sent this kind of request mail for more than ten times and I have all the mails with me. Nothing has been done from your side.

I am going to make formal complain with Greivance cell as I am really pitched off now.

I have requested for safe custody of my landline number and DSL almost two months back. I'll do all possible things which exposed you as bad service provider.



----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Sent: Tuesday, 14 April, 2009 9:53:46 AM
Subject: Fw: Fw: Request for safe custody[protected]

Hi

I haven't received any further communication on my request. I assume that my request has been processed and my number is already in safe custody.

I'll use this mail as confirmation from my side.

Thanks
Mukesh

----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com
Sent: Sunday, 5 April, 2009 1:16:36 AM
Subject: Re: Fw: Request for safe custody[protected]

Hi

I have made the payment of Rs.1103/. Now pls. put my landline number and DSL connection (+[protected] in safe custody untill further request.

Pls. confirm me once it is done.

Thanks!!!
Mukesh

[protected][protected][protected][protected]
From: "Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com" <Care_NCR/CC/NCR/BB&TS/Infotel/[protected]@bharti.com>
To: mukesh kumar <[protected]@yahoo.co.in>
Sent: Friday, 3 April, 2009 11:34:20 AM
Subject: Re: Fw: Request for safe custody[protected]

Dear Mr. Kumar,

Thank you for writing to Airtel Telemedia Services.

With reference to your below mail we would like to inform you that there
is an outstanding of Rs. 1103/- against Airtel connection [protected] so we
request you to make the payment at the earliest, so that the needful can be
done.

It is our privilege to have you as our valued customer and would like to
thank you for your continued patronage. We look forward to a long and
fruitful association with you.

In case you require any further assistance, please

 Call us at 121 from Airtel Fixedline or Dial[protected] from other
numbers
 E-mail us at care.[protected]@airtel.in
 Fax us at[protected]

Note: Please mention your Airtel Fixed-line number along with STD Code,
e.g. 0114XXXXXX in the subject of the email whenever you write to us for a
quicker response. Do not include any space or special character between the
digits.

Warm Regards,
Aparajita Tewary
Customer Care

(Embedded image moved to file: pic29339.jpg)


>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from mukesh kumar <[protected]@yahoo.co.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Hi

I have sent this request on 25th March and since then I haven't received
any communication.

I requested for either put my Landline number/DSL connection in safe
custody or deactivate the services with effect of 25th March. I have made
the payment of outstanding amount and expect you to act on my request
immidiately.

Thanks!!!
Mukesh

----- Forwarded Message ----
From: mukesh kumar <[protected]@yahoo.co.in>
To: care.[protected]@airtel.in
Sent: Wednesday, 25 March, 2009 4:21:15 AM
Subject: Request for safe custody[protected]



Hi

I am out of India and will not be using my land line phone[protected] and
my DSL connection. Pls. put my number in safe custody and put my DSL
connection on hold for next three months.

Pls. confirm me once it is done.

Thanks
Mukesh

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Hi sir I am the one of the customer of airtel digital tv . i was purchase airtel tv 30 april but firestly the airtel person come 2 of may and the person attach the antina. but there is no signal he knows . i told to him direction is wrong . he said i will come tomorrow, But he was not come .then i was call him he said there is charge for change direction and the charge is 350/-this person name is (Ganesh -[protected])
Then i am call to customer care But there is no response to me.

and 2 is i was purchase the airtel digital tv there was scheme when the customer got 150 rs bonus till 30 april i was applied on 2 may because of the i was call on30 april on airtel digital tv they said to me 2 of april you send the sms to 53030 and i was send on date but they told me the scheme is off .i am contact to airtel digital tv daily but there is no responce.

plz give me service.

sunil hanumant khandagale .
adarsh nagar new sangavi,
lane no .3 home no.3,
pune-411027

To,
Respected Sir / Madam

This is to inform you that inspite of several reminders & request given to airtel to deactivate the post-paid connection of airtel no.[protected], nobody from airtel took the matter seriously & of recently i get a call from airtel that i have a 2 months pending bill amount to be paid, (when i have already paid all my previous bills). Now the executive from airtel (MANISH) tells me that i have my last bill payment pending, so i requested him to either give me some discount or wait for a few days/months because i have lost my job due to all the recession that is going on. Then there was a call from (ASHOK ) saying that he is the Advocate of Bhoiwada Court, Barrot no.4, Byculla (E) hired by airtel company. He says that i have to pay the total amount & later he started aruging & then he went into the abusive language. On 21st April, 09 at 2.15pm he calls on my fiance's no. & tells HER that he doesn't want the amount but he wants my fiance's & that he is coming to the billing address at 5.00pm.(in the sense that Ashok wants to hit my fiance).

So I highly Obilge you to look into this matter. If anything happens to my fiance (be it anywhere) I will file a complaint against your reputed Airtel company.

THANKING YOU,
Faithfully,
Brenda.

I have Airtel Prepaid connection having number [protected]. I was out of station from 5/5/2009 to 19/5/2009 for a visit on official duty. I require the bill against the same period to submit for reimbursement from my employer. I approached Airtel Center for it, the attendants there turned down the request for the printed bill, saying it's against our policy. Please arrange for the bill. Even soft copy of bill will do at email 'prabodh.[protected]@tatamotors.com'.

Here is the copy of the first mail I sent to the Airtel customer care web service. Useless to say that it has been of no use at all...
First I was very upset about the employee who didn't give a damn about my issue, then after seeing that everybody was just behaving the same I decided to go further as I think it's not acceptable for a company as Airtel to treat the customers in this way.

I would like to know how can I find an association or a lawyer to get justice on my case.


Hello,

Today I'm a very upset Airtel customer. I've been a client for more than one year now, with the same number, and it was perfectly fine.

3 days ago somebody stole my mobile phone during a trip in Kolkata.
Yesterday evening I came back to my regular Airtel shop in Lajpar Nagar 2 (O-9, Lajpat Nagar-II, Below Union Bank of India, New Delhi- 110024, tel: +[protected],[protected] and I ask for a new Sim Card with the same number.

My number is 9717******. At that moment a woman checked on the system and she told me the number didn't match with my name. I explained that it should be a mistake because I have this number since last year. Then M. Raj XX came and checked, and told me the system was not working so I should come back today. So I did. Same problem, and this time I could check by myself that there is an issue in the system because the number indeed was not a my name. I told M. XX that it should be an error from the system because I perfectly know what is my number. He said: "I can't do anything, this is not your number". After staying and explaining that it had to be an error, he told me I could fill the frequently called number and that it will work but it will take at least 2 weeks.

I came back home to get the numbers of the last people I called before I got my phone stolen, wrote it down on the paper, and I even found my sim card box, the one I got in 2008, june, after somebody stole my phone at that time. So I also wrote down the simcard number.

I went back to the shop, showed everything, M. Raj XX checked on the computer (he still didn't have any doubt about the possibility of an error from the computer) and told me that he could find only one number above the one I provided and that it was not enough. I told him about the SIM No, he said it wasn't matching (makes sense, as the system is wrong since the beginning). He never proposed to check in the paper documents that I provided last year when I subscribed to Airtel.

I'm very disappointed about the behavior of that person, who wasn't even respectful and didn't try to help at all neither to look for a solution.


My request, is first of all to get a new SIM Card with my old number (9717******, Jean-Yves MICHAUD) as fast as possible. And for the prejudice and the time lost at the Airtel shop I would like M. Raj XX to pay for it (it's rather symbolic, but he was very impolite in his way to not care at all about the problem.)


Looking forward to hearing from you soon, as I'd to get my mobile number back as soon as possible.



I give you all the references I have:

Customer Name: Jean-Yves MICHAUD
Mobile Number: 9717******
SIM Number:[protected]****** (from 06/08)

Frequently dialed Nos: 9868****** - 9899****** - 9717****** - 9818******

I'm on Prepaid.

The phone was stolen on the 9th May 2009 in Kolkata.

The name of the person I want to complain about is M. Raj XX, working in:
Airtel Relationship Centre
O-9, Lajpat Nagar-II, Below Union Bank of India
New Delhi 110024
Tel: +[protected] or 46751050
Mobile: [protected], [protected], [protected]

Dear Sir,
My name is Katam.Ravindra, my airtel prepaid mobile number -[protected].I am kindly requesting you for out going and incoming call history from april to till this date.i am ready to pay applicable charges.please can you send through by my e-mail ID [protected]@yahoo.com.
If there is any procedure to get call history, Please let me know how can i get call records.
Thank you

i want retrive mms which was send by my friend but mine handset dont support for that. so i try to retriveit from http://125.21.241.88/mms but i cant retrive it bypassword given by you and my user name please tell me how to retrive.