Airtel Complaints & Reviews

I have modified my post paid plan but for 3 months I have been billed at the ols rates. Though my bill mentions the new plan I have been billed at the old rates. I have been trying to raise a customer care ticket but when I call back on an update I get a response as the ticket is closed without any action being done on my case. This has been going on for 3 month, I have also talked to the airtel CC manager but the only response I get is we will get back to you. I feel harassed and angered at the way these people have behaved with me.

I have absolutely no avenue to escalate the issue and get it resolved. I had taken airtel because I believed it had a good coverage and a good customer care but i m absolutely distressed by my situation.

I hope people take this case as a warning against taking up airtel.

[protected] Forwarded message[protected]
From: Great Northern Services <[protected]@gmail.com>

Date: Tue, Feb 17, 2009 at 4:16 PM
Subject: Fwd: Ref Sapna Fwd: Your Airtel Mobile (#[protected]/85/87 ) [REF:[protected]]
To: airtel1.[protected]@airtel.in

Morning Sapna,
As per our discussion, i need waiver for the whole period which comes upto Rs 1800 and not 900 Rs.
Kindly let me know about the waiver.
Regards,
Vivek Sharma



[protected] Forwarded message[protected]
From: Great Northern Services <[protected]@gmail.com>

Date: Tue, Feb 17, 2009 at 4:05 PM
Subject: Ref Sapna Fwd: Your Airtel Mobile (#[protected]/85/87 ) [REF:[protected]]
To: airtel1.[protected]@airtel.co.in





[protected] Forwarded message[protected]
From: Great Northern Services <[protected]@gmail.com>
Date: Thu, Oct 16, 2008 at 12:08 AM
Subject: Re: Your Airtel Mobile (#[protected]/85/87 ) [REF:[protected]]
To: [protected]@airtelindia.com



Dear Urmila Rawat,
I think so, you are not answering my query. Why my other nos ([protected]/85) plans have been not changed if I requested the same (plans to be changed on all three) on the company letter head and gave the change plan for the three nos on 23rd September 2008 and why just one number ([protected]) plan has been changed and that too w.e.f 10th oct why not 26th Sept, 2008 why not the other two Numbers, and this is registered company ID registered with the Air Tel.
Kindly Change the plan for the other two numbers effective this billing cycle of OCT. I think so if this does not happen then i have an option to move with other service provider as you are not following up the mail as well as complaint. I think you have the record to check how many times i have contacted the AIR TEL customer services as well as visited the dealer. Given the request in written as well but still nothing has changed just one Number tariff has been changed and still the rest is pending. Well need to sort this within a day or two.
With Regards,
Vivek Sharma


On Wed, Oct 15, 2008 at 10:45 AM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,





Thank you for contacting Airtel.



This is with reference to your email dated 15/10/08 regarding Bill Plan Change into Airtel 399 Plan for your Airtel mobiles [protected], [protected] and [protected].



We would like to inform you that the Airtel mobile number given by you are a company paid account so we request you to visit to your nearest Airtel Showroom to change your bill plan or kindly send the request for change your bill plan from the registered company email id along with the letter head stating request for Bill Plan Change duly signed by authorised signatory.



Further, we would like to inform you that Airtel 399 plan has already been activated on your Airtel mobile [protected] with effect from 10/10/08.



You may also visit our website at www.airtel.in for more information on the related Bill Plans.



For any further assistance, please feel free to contact us by sending an email at [protected]@airtelindia.com. We will make every effort to revert with resolution as soon as possible.



We appreciate your valuable subscription with Airtel and it will always be our constant endeavor to serve you better.



Warm Regards,



Urmila Rawat

Customer Care

Airtel



To manage your account, simply send SMS on 121 (Toll Free):

Send OT to 121 (Toll Free) for Outstanding of your number,

Send UNB to 121 (Toll Free) for Unbilled of your number,

Send MBILL to 121 (Toll Free) for Bill Summary of your number,

Send PYMT to 121 (Toll Free) for Last 3 Payments,

Write HELP to 121 (Toll Free) for menu.






---- Original Message ----


Dear Air Tel,
I am a corporate user as you say with my connections nos as
[protected]/85/87,
I am so fed up with the customer services as well as your corporate
dealer's that now i just want to change my services to other operator,
I have requested on the letter head stating the change of plans from 325 to
399 on all the three nos mentioned but only one has been changed and why
not the other tw
Kindly do let me know if this is going to be done in next two days or I
should go for other operator as I have trying to change my bill plan from
last three months.

--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected],
[protected]
E-Mail:- [protected]@gmail.com


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.




--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected]
E-Mail:- [protected]@gmail.com




--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected]
E-Mail:- [protected]@gmail.com




--
With Regards,
Vivek
Great Northern Services,
PBF 072, Reliance Retail Outlet
Petroleum Business, Jalandhar Road,
National Highway 70 Hoshiarpur.146022.PB
Landline[protected],[protected]
E-Mail:- [protected]@gmail.com

there is some problem with my phone, my airtel prepaid number is[protected], i am not able to divert my calls when busy or out of reach, can u please divert all my calls wen busy or not reachable to +91-[protected].

Respected Sir,
I bring to your kind notice that I have purchased the airtel broadband by Mr Pawan Kumar DSA on dated 22/04/2009. I issued the cheque on the same day.But due to some reason the cheque has been return from bank .I immidaitely call to Mr Pawan Kumar for collect the amount of Rs.500/-.I have been given the amount of Rs. 500/- on dated 27/04/2009 by cash. But It is regret to inform you that Mr pawan kumar have not deposited the amount on dated 27/04/2009.Mr pawan kumar have deposited the amount on dated 2/05/2009.In between our connection have been disconnect due to negligence of Mr Pawan Kumar .I approach many higher authorities I wrote a letter in personally, by e mail and by fax.I also approach to Mr Anurag lamba .He penalize to Mr. Pawan Kumar of amount of rupees 500/- on dated 12/05/2009. Mr Pawan Kumar deposited the amount of Rs.500/- on dated 12/05/2009. When the book the broadband of airtel, Mr.Pawan Kumar have made wrong commitment to me. He says that no any charges of set and other .It was a great shock that I have been produced e bill on my e mail :- When according to Mr Pawan Kumar and Madam Rupinder Kaur, They says that No hand set will be charges to you by the company. They had given wrong commitment. I am also sending the bill to you for clarification .Firstly Reactivation charges and activation charges of amount of Rupees 450/- have mention in wrongly by your company .because It is not my fault .all fault are Mr pawan Kumar and Madam Rupinder Kaur. Because they said to me The set of airtel is free.Only you pay Rs.500/- then why charge extra of amount of Rs. 600/-.The 600+450=1050 in my bill .So I request you to reversal the amount of Rs. 1050/- from my bill. Please reply soon .Please clarification to me and the amount of Rupees 1050/-may be revarsal immediately. Mr Pawan Kumar and Rupinder kaur madam made wrong commitment to me .They hidden the facts .Please reply soon and immidiately reply to me .
Thanks,
Yours faithfully,
DILIP KUMAR KANSAL
#3219, Sector-37-D,
Chandigarh -160036 [protected], [protected]

This is reference to my mobile number [protected] (Post Paid).

I have submitted the application in BHARTI AIRTEL LTD. to discontinue the services of the above connection dated 06-may-09. Also cleared all the dues till dated 06-May-09 & I didn't use this number not even for one month. However I am still getting the bills against the above number. I have already spoken with SIMRAN in Airtel on 06-May-09 & she has confirmed to provide the NOC & to discontinue the services of the above number. However I have still not received any NOC but still receiving the bills.

Hence request you to kindly discontinue the services of the above number & provide me the NOC.

dear sir,
my self virender soni, my no is [protected], in the name of Mr B.L Soni(my father)
i am suffering with this problume since 21st may 2009, on this date i recieved a msg
from the no 64611050 saying that i have downloded a game which charged 50 rupees.
it was a shocking affence for me bcs i didnt downloded any game .
When i telked with custmer care, they told thet their system is showing the i have dawnloded a game. this was how i lost my first fifty rupees .

then on 23th may i visited 12131i.e. my airtel my offer to get confirmation of there msg pack 50 .
where i come to know that by paying Rs 50 i will get 200 local/ national sms free.
so on 10:08 am i recharged my mobile no with the recharge ID 707167.
After 25 mins when i did a national sms to my friend i got another shock . i lost my 3 rupees for those 2 msgs . when i told this to costmer care the told that they have changed the offer by rs 25 inspite of Rs 50, and was without information . after that at 9:00pm i again visited 12131 for confirmation . and here the msg was same, that by paying RS 50 Iwill get 200 local/national sms free. for the proof i am having the recording of that msg .

I am very much fed up sir, please do somthing plz, i am regularly calling to there nodal officer
bt i am not getting any setisfactory ans .

With the hope of positive reply

Virender Soni
[protected]

I am from Pune and on 30th may 2009 at around 2am I have received a message regarding charging notification of Rs 25 for GPRS activation which i have not activated on my mobile no.Rs 25 has been deducted from my account. So I have called the customer care at 121 .executive (Tabrez) has attended my call and when I have asked about the deduction of Rs.25 from my account without any request sending from my side .He said this service gets activated by default.when I told him that I'm a user of Airtel for last 4 years and its not possible that a service can get activated without any request sending from customer where there is a possibility of deduction of money, he start arguing with me and use slang word, and said that nobody can do any thing to him, nobody can make any complaint against him.I think Airtel do not provide any proper training to there customer care executive.At least a executive should know how to talk with customer.Its very shameful for a brand AIRTEL..I got a reference no.[protected].Is there any criteria to make a complaint against customer care ex. TABREZ for his misbehavior and using bad words and also providing wrong information and also against AIRTEL for giving such bad services to its customer.My no is [protected].Time of call 5.03 am. executive name- TABREZ

my air tell no is [protected]. i have using frenzo service from many time on it todat that is 29thmay2009 they sunddeny blocked my service i wanna know why. after sending them about 100 mails today since the morning i have not got a reply from tem till now the tmis is 7.50 pm now. as i am in jodhpur i even tried to contact there custmer care service [protected] from here i could only hear there prerecoded tarrif plan or the option for choosing a language to haer . i am really sorry to say we indians are beibg cheated by big company. if any one from airtell is reading to this mail can i hear from them either on my mail or my jodhpur no [protected].

I am a prepaid user of Airtel Mobile.

I have been receiving a SMS Message from the Number 52121, which says, "you have missed 2 calls. Never miss a call again.Activate Missed call alert service at just Rs.10/month. SMS MCA<space>ACTIVE to 52121.

It looks ordinary but the point here 'If I missed 2 calls and if my handset does not show that, either my handset is fault or Airtel must have purposely blocked that from showing or else the SMS message is misleading the customers or even we can say cheating.

How can a big business firm like Airtel can do such a thing and come to that level of promoting the products? It is a shame

Rahul Rajkumar Gupta,
26, Abuseth Road,
Dehu-Road, Pune
Near Hanuman Mandir,
Pune:-412101.
To, Ph:-[protected], [protected]
The Manager, Dated:-29/05/09.
Bharti Airtel Limited.


Sub:- Non Refund of Security Deposit.


Sir,
I Rahul Rajkumar Gupta using mobile no [protected] transfer my prepaid no to postpaid on 24th feb 2009 at that time of conversion two person from Bharti Airtel Ltd swaragate office pune come to my office and take all my required documents & Rs 500/- in which Rs 250/- for Activaton & Rs 250/- for Security Deposit was & issued me a fresh new sim card.

On 5th May 2009 I again transfer my no from postpaid to prepaid & cleared all my dues on the same day but my security deposit is not being transfer to my a/c & when I call to customer care from Bharti Airtel outlet ( Ankit Communication Chinchwad ) on no 888 an say all this matter they reply me that security deposit is been not reflecting in the a/c so i reply to them that I have received a letter from the Bharti Airtel Ltd ( 7th floor, Bldg. No.7, Interface Link Road, Malad (W), Mumbai-400064) than I got a reply from customer care executive that please show that letter to our any of my nearest Bharti Airtel Outlet your security deposit will be immediately transfer to the a/c.

But to my supprise when I show the company letter to Bharti Airtel outlet ( Ankit Communication Chinchwad ) the person denied the company letter and reply that this letter is of no use & they cannot give my security deposit & can’t transfer security deposit amount to my a/c. I feel that I have been cheated by the Bharti Airtel Ltd.

So I request the kind management to look into this matter & please transfer my Security deposit to my a/c as early as possible.


With Regards,

Rahul Rajkuamr Gupta.

i'm bought Airtel GSM Prepaid SIM with NO:[protected] with providing my ID & Address Proof. 1 year later i've lost my SIM . i've contacted Airtel Dealer near Sony world, Koramangala, Bangalore.They Said ur GSM phone no: is not in ur name & they did't give who name he has.

Dear Sir,
my name is sanjeev kumar, #, HE-1043, phase-1 Mohali My compaint isthat i am puirchased 2 airtel recharg coupns for rupees 20 of 10 each but onwhich SR NO [protected], & PIN NO [protected], WHICH WHEN I RECHARGE DIAL *130* PIN NO # THAN HE SHOWS THIS VOUCHER IS ALREADY USED BY ANOTHER MOBILE pHONE nO SO PLS I COMPALINED AGAINST DOUBLE ISSUE OF PIN NO & SR NO BY THE SAID AIRTEL COMPANY &

kindly request to You pls verify this pin no & give appropriate compensation to me because i am face very difficulti because i want to urgent call pls reply this mail

yours faithfully
sanjeev kumar
[protected]
emai [protected]@yahoo.com

Respected Authority,

Sir/Madem,
Since last 4 days my Airtel sim is not activated yet, and the retailer is not taking any of his responcibility so under this circumstrances what can i...? insted of approching the authority like you
please sir/madem help me.
i had given my conern document. with priscribed money.
my conern no is [protected] from Gurgaon (Haryana) and the retailer contact no. is [protected]

Thanking You Sir/Madem

Youth Faithfully
Vaibhav P. Bhojpant

I have got the discount offer. RC 45 with all local call @ 60 paise for 60 days and after 60 days Rs 1 / day deduction. I tried two times RC 45 but the transaction failed. I called Customer care, he told to recharge through SMS . After made a SMS directly the deduction of Rs 1/day scheme activated. I called C.C. why this happened, he logged a complaint and assurmed me that there will no more deduction of Rs 1/ day. nut after two days it is still going on. Offer transactions gets failed where as the transaction of RC coupons gets immidietly activated. Airtel is only name to show nut the service is very very poor. and the Customer care misguide the users.

Dear Sir,

I have 2 Postpaid Numbers in my name.

The numbers are..
1.[protected]
2.[protected]

I need the account numbers for those mobile numbers to check online bills.

Kindly proceed my request and reply to me.

Thanks,
Sivakumar.S

As I have activated in the month of march 09. my mobile no. is [protected]. I received wel come letter and phone bills on my residental address. sundenly my connection has been disconected. after verification from 121 they are saying that your verification is nagative.please check the matter and activate my number. My other contact No. is [protected].

Due to some urgent work at Mumbai I had to Go To Howrah (Kolkatta Via Train to catch flight for Mumbai on 24/04/2009. Upon reaching Kolkatta airport i realized that my airtel number is not working thus i made call to airtel call centre ( From kolkata airport at around 8.45 AM) mentioning my problem and making them clear that hopefully my roaming has not been activated. Call centre guy told that they can not resolve my problem since it pertains to Jharkhand so soon some one from Jharkhand call centre will call me.For urgent resolution I provided them with my alternate Reliance India Mobile number [protected].

No one cared to call me or resolve my problem.

On 27th April'09 the moment I returned back to Jharkhand after my trip to Mumbai and Kolkata my phone started working fine.
I want Airtel To compensate for the follwing;
1) During filling up the form I ticked activation of roaming so why this was not done.
2) If by mistake not done then even after call to Call centre from kolkata why my problem was not resolved and more over call centre guy telling that he is unable to resolve the problem since the case pertains to Jharkhand ( Although Airtel claims being same thorughout india)
3) If problem/phone not working was not due to rpoblem of roaming activation then why did my phone start working fine moment i entered Jharkhand.
4) why did no one cared to call me on my alternate number to try and resolve the issue.
5) If atall there were no such problem then how come i received 2 messages on my mobile telling a) roaming deactivated, b)Roaming activated w.e.f. 27/04/2009

Dear sir/madam, myself santanu banerjee, i have activate airtel live on my prepaid connection. my no.[protected], unfortunately, i want to deactive this service as soon as possible.
Thank you...!!

Well, we really like Airtel services before this is happened.
We were using Airtel broadband connection from last two years and there is no bill laps. We shifted our office from that location to new address but Airtel connection was not possible on that new address. What they suggested is to put connection on safe custody and when the shifting is available they will move the connection and there is no charges for this safe custody option. We did that and for first 3 months it went perfectly fine and after three months we again got call and they asked if you want to continue safe custody because shifting is still not possible, we said yes because we want to keep that number and there is no bills using safe custody. So we did.

Now in on completion of three months we started getting calls from Airtel for outsanding of 3000 Rs. We said we are not using service and connection is in Safe custody and they say we don't have any information. We told them that we given signed document but they have no idea.

Now after a week we got a call from someone from Airtel that we have a case registered against you for Cheating and Fraud and for detail call XXX lawyer on XXX number. We called and they said Bharti Airtel took this legal action for non payment for 3000 Rs (Just for 3000Rs?)
and if you don't pay then you have to follow proper legal action to fight with them. We told them all about how this is happened and how Airtel is doing this mistake but they said action is taken.

So now, what to do? Isnt that funny?

Can someone get in touch to explain what is the problem with Airtel management. We tried to talk to any senior person but all are busy in they cube. We are using 3-4 Airtel services which sums about 5000Rs bill per month and if they are really like to treat customer like that then we are going to kick all these connections. There are many provider better then them.

Sir, I am serving in Army. My Mobile No [protected] AirTel postpaid connection. My transfer from Srinagar (J&K) to New Delhi wef 05 May 2009. So, My connection changed from Srinagar to Delhi shortly. My email address [protected]@yahoo.in and contact No [protected] for the period 6 PM to 7.30 AM and Sat, Sunday every time available on above mobile No.