Airtel Complaints & Reviews

Hello India,


Hope you would help me. Please find below the correspondence with Bharti Airtel who is supposed to be one under TRAI and need to help customers. This is a ridiculous act from Bharti whom you have rated and approved as a service provider. This is a company which is supporting a criminal and even a nodal officer at the company doesnt care to even reply me.


I need India TRAI to take up this with Bharti and find out who actually used my credit card at their website and ended up using my money illegaly.


Please rever


[protected] Forwarded message[protected]
From: Sundar M <[protected]@extractinfo.com>
Date: Sat, Mar 14, 2009 at 11:35 AM
Subject: Fw: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtel.in, nodalofficer.[protected]@airtel.in
Cc: [protected]@airtelindia.com, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, nodalofficer.[protected]@airtel.in



Would you reply or do you want a criminal action against Bharti Airtel and a compensation will be claimed at the consumer forum. Please do not encourage and support a criminal. I hope that you understand that what you are doing by not answering is also a criminal activity.

Bharti Aritel has illegaly taken out money from my CC and not yet responded. And you call yourself as a NODAL office, you cheater and for yourself dial this number [protected]. Never answered. Then why the hell do you have a phone # guys.

Please call me ASAP and revert the charges, along with interest and overlimit charges.

----- Original Message -----
From: Sundar M
To: [protected]@airtel.in ; nodalofficer.[protected]@airtel.in
Cc: [protected]@airtelindia.com
Sent: Monday, March 09, 2009 12:17 PM
Subject: Fw: [protected] [|BAL|[protected]|[protected]|]


Hi Criminals,
Please read the below email correspondence. I was assured that I would receive a response in 10 days. You supporting a Criminal is also a crime. Please reverse the charges ASAP along with the interest charges and whatever charges I had incurred because of these unauthorized criminal transactions. If you are supporting your customer, he is a criminal and you will be sued by Indian Law as well. This is well past the time you had requested me to wait.

Please revert back ASAP.

Meenakshi Sundaram

[protected]

[protected]



Regards,
Sundar
----- Original Message -----
From: Sundar M
To: [protected]@airtelindia.com
Cc: [protected]@airtel.in ; nodalofficer.[protected]@airtel.in
Sent: Wednesday, February 25, 2009 11:56 AM
Subject: Re: [protected] [|BAL|[protected]|[protected]|]


Thank you for your response. Please revert ASAP as my Bank is charging me interest for the same. Also, the contact number you had provided for the Nodal officer never seams to be answered. Can you please provide me a valid number?



A copy of the Credit card statement was submitted to your Airtel relationship center on February 24, 2009. (the rep name is Waseem). He also requested for a copy of my Pan card which I did submit too.




Please follow on these charges and reverse them ASAP.




Thank you for your cooperation.




Meenakshi Sundaram

[protected]

[protected]



----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@extractinfo.com
Sent: Wednesday, February 25, 2009 10:57 AM
Subject: Re: [protected] [|BAL|[protected]|[protected]|]


Dear Mr. Sundar,







Thank you for contacting Airtel.







We understand from your previous interaction dated 23 February 2009, you have expressed concern over debit of payment through your Credit Card.







We understand your concern and will work towards resolving the same.







We request you to kindly revert with bank statement in order to assist you better in this regard.







Further, please find below the Nodal officer details for your reference:







Contact No: [protected]



Email Address: nodalofficer.[protected]@airtel.in







You can also check the details of the Nodal Officer on our Website ¿ www.airtel.in under the ¿Contact Us¿ link and Nodal Officer details are also printed at the bottom of the main page of your monthly Airtel bill.







The Nodal Officer will get back to you with the resolution / response within 10 working days. If you are not satisfied with the response from the Nodal Officer, you may escalate your complaint / grievance to the Appellate Officer with the details of your interaction with the Nodal Officer.







For further assistance, mail us at [protected]@airtelindia.com.







We value your association with Airtel.







Warm Regards,









Anandan Durai
Customer Care Executive
Bharti Airtel Limited
Have feedback to share about your e-mail interaction with us?
Please visit http://www.airtel.in

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@extractinfo.com
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Sent: 24/02/2009 12:09:01
Subject: Fw: [protected] [|BAL|[protected]|[protected]|]

Please read the entire correspondence below and reverse the charges ASAP. I will also want you to pay me back the interest and overlimit charges that my Bank has charged me.

Regards
Sundar
----- Original Message -----
From: Sundar M mailto:[protected]@extractinfo.com
To: [protected]@airtelindia.com
Sent: Monday February 23 2009 12:45 PM
Subject: Re: [protected] [ BAL [protected][protected] ]

Is there someone I could talk to at your nodal department or have them call me. I am sick of your canned responses. Cant you understand there is a criminal who has used my CC on your website. I DO NOT have any relation with your company. I need to know who had used it and you need to reverse the charges back ASAP.




If I am not receiving a response in 24 hrs I will ask for a heavy compensation from your company for playing fraud and supporting a criminal. My CC statement with the transaction #s mentioned below was charged on my ABN credit card # mentioned below in my original email. If you are supporting a criminal you have to face it.




My CC was used on your website on January 10th 2009 for the below mentioned transactions. I repeat I DO NOT have any relation with your company. As your email only accepts with a mobile # on the subject I had mentioned your nodal departments number on the subject line. My bank is charging me interest every day. Please check and reverse the charges ASAP.




You guys are nuts not reading any part of my emails. I am attaching the original email below for your reference.

Hello

I contacted a person named Sangram at your office. He said he had forwarded it to the Accounting and they were of no help. He requested me to forward this email to the next level. We need to get this resolved ASAP as my bank is charging me interest for the below illegal transactions carried over at your website. I have contacted my Bank and they wanted me to initiate this dispute with the merchant directly.

Please let me know if you need any other information. If you need a copy of my statement I could fax it to you as well. If you need me to take it up legally please let me know immediately.

Please resolve this and credit my credit card ASAP.



Hi Sangram

Further to our conversation please find below the requested information:

Name: Meenakshi Sundaram

Bank: ABN Amro

CC #: [protected]


The below transactions were dated January 10 2009 at your website. All the transactions are shown as Bharti Airtel.


Amt: Rs. 300 -

Authorization: T19133


Amt: Rs. 999 -

Authorization: T19080


Amt: Rs. 10 000 -

Authorization: T18689


Amt: Rs. 226.94 -

Authorization: T19183


I have not made these transactions on your website. I contacted my bank and they asked me to raise the issue with the merchant. My credit card was used and please revert the charges back to my CC ASAP. If I need to contact your nodal department please provide us with their contact as these are illegal transactions carried out on your website using my credit card.


If you need any other details from us please let me know.


Thank you for your cooperation.


Meenakshi Sundaram

[protected]

[protected]extn: 207)




Call me at[protected]extn 207)

Meenakshi Sundaram

Regards
Sundar

----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@extractinfo.com
Sent: Monday February 23 2009 12:41 PM
Subject: Re: [protected] [ BAL [protected][protected] ]


Dear Mr. Sundar







Thank you for contacting Airtel.







We understand
...Rest of the message is truncated.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.



[protected][protected][protected][protected]



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Version: 8.0.237 / Virus Database: 270.11.3/1970 - Release Date: 02/24/09 13:35:00

my mobile no. is [protected]. i had beeb using prepaid since 8 years, i got a call from airtel telemarketing & agreed to move onto billing. they came to me & took photocopy of necessary documents. they told me that it will be activated before 36 hours. but even after 3 days it is not activated. my prepaid connection is not working.

i spoke in call centre & they said to contact the person who took the documents. i donot have his number or address. i donot understand why my prepaid connection is deactivated as i did not sign on any documents & also i have life time incoming free scheme.

i cannot receive call or cannot call to my clients & facing lots of problems. i want airtel to take action against person who is responsible for all this.

i can be contacted at [protected]/[protected]

Hello,

I have a airtel broadband connection in my name, whose bill reminders i receive on my mobile which is normal. Past 6 months, somebody has put my mobile number in their alternate contact number field. Now when due date comes airtel customer care leaves no stone unturned to abuse and threaten me to pay the bill that is not mine. I have complained to customer care many times, but they say I must find who did this mistake on my own and then ask those ppl to file a complaint with airtel, then only something can happen.

Nobody is willing to help. Can anybody suggest any way?
Can i use RTI against airtel in this matter?

I just wanted to notify your about how I got robbed of my balance. On 3 May 2009 12:40 AM, My balance was deducted Rs. 85.20 and I was left with a balance of Rs. 0.23. At that time I was using Mobile Office(I subscribe to Rs 255/month unlimited plan). Then in Afternoon at around 3:45 PM I recharged my phone with Rs 350 topup(I got full balance). I open mobile office few minutes later and I was levied Rs. 0.30 data transfer charges. I shouldn't have been charged as I am an unlimited plan user. Then my struggle for for regaining my balance began. I called Customer Care(CC) on 3 May at around 12:50 AM or so. They told me about some technical problem they are facing and cannot register my complaint until 3:00 PM. Then I called at 4:00 PM and they registered my complaint attributing it to the technical problem they were facing. They said I'll get my money back within 24 Hours. No money returned after it. I called again and again everyday and they always said the same thing. I got the biggest surprise today(9 May 2009 @ around 9 PM). The Senior CC executive is saying that no money was deducted from 1 may to 9 May. Then I disconnected the call in utter disgust. But I again called in next 10 minutes and then another surprise- A CC guy picked up and I repeated the problem and he said my money was deducted and that he is forwarding my request. Two guys saying saying two different things, What a joke!!!In the whole process I was only refunded Rs 0.30 on 8th may and there are no whereabouts of my actual balance i.e. Rs. 85.20. My phone number is [protected]

My bill for the month of march has been raised for amt 6317/- which is totally wrong as it inclued six ISD calls of Rs.4480/- some place in AFRICAN CONTINENT. Which is absolutely wrong, since we have no links over there. also we have activated mobile office on this same number through which we can easily avail other benefits free of cost. As we have already launch complain and spoken several times to the agents but no rewart on that. kindly...

Good Evening Sir/Mam,
I - AMEET AMIN, a client of your Company using airtel services for long is not getting proper services recently regarding Speedflirt Service. I had tried a lot of of times to Unsubscribe from the Pre-mentioned services, and for the same, tried to get connected to Airtel Customer care, but it never got connected. I received a sms today[protected] from ''TA-Arena'' at around 17:00 which requested me to log on to- ''www.speedflirt.mobi/airtel.click'' and then to Edit Profile and to Unsubscribe because it read that within 2 days, the service will be renewed and 20 rupees will get deducted from my account. but the problem is this that the page is not opening inspite of innumerable efforts. But I am not using it. So, why should I pay when I'm not using the service???? I want my money refunded/adjusted for the same immediately.

Hi

This is with deep regret (for having opted Airtel broadband) that I am drafting this mail.

I am 100% sure that not even a single stone is gonna get turned, but it is my responsibility and of course, my rights to voice out my agony, pain and frustration.

Please refer my broadband transfer request no. 87164

I had placed a location transfer request from Kodambakkam to Velacherry (Chennai) last week, the 28th of May, 2009 (Tuesday). It has been 10 agonizing days ever since my request has been raised in the system. Starting this Sunday, I myself have been following up on this transfer request and on each day I call each of the different customer care executives, I have been getting the same response uniformly "It will take two more working days. We have a technical error". At least I would have heard it from 5 different customer care executives.

Last Wednesday (06 May 2009) morning, I was given to understand from the customer care executive that by the same day evening my service will be activated and was asked to be at home by 6:30 PM that day. Had to get a permission from office, and reached home promptly, but to avail no response from any body and to see nobody turning up for the wiring / activation.

The next morning again called up the customer care executive and was irritated when the executive told me that "It will take two more working days. We have a technical error". Had to explain him all my interactions that I had before and was had a real tough time to explain him what really happened. Then the same day the executive said I need to be at home by 7:00 PM, so that he would be sending the wiring person to my flat.

Again was at my home promptly in the mentioned time. The wiring persons came home at around 8:15 PM and said the wiring was done and it would take the next day to have the activation, which is when I got wild. I called up the customer care executive again. Explained from scratch again and finally the call was routed to his supervisor by name Mr. Veera (Contact number:[protected]. He was again listening to all my already repeated stories and finally he said the same would be done by the next day for sure, without any issues. After having taken two days permission to leave office early by 6:30 PM on Tuesday and Wednesday, I had requested Veera, if the concerned person who will be activating my broadband service, could come at around 9 PM. Veera said that is not a possibility and asked me to be at home by 8 PM.

Again, as if my employer is Airtel, I obliged, reaching my home at dot 7:30 PM yesterday (Thursday). Was waiting until 8:15 PM, when I called back Veera on the whereabouts of the activation person, for which Veera promptly uttered, "Sir, they are on the way sir. Currently in another site. Would sure come and complete the activation by EOD today". Again when I called him back at 8:45 PM, Veera replied in a slightly irritated tone "Boss, I am here and what can I do about they not coming" types. I understood his plea and was patient again until 9:15 PM.

When I called back at 9:15 PM, there was no response and I would have at least called him up for 20-30 times, to avail no response.

Was extremely annoyed and was so upset by this pathetic and hopeless service promised, if not provided by Airtel. Again, while I called Mr. Veera today (08 May 2009) at around 3 PM, the first call rang until it was ended. Starting my second call, the next 4 calls were disconnected immediately it rang.

Is this the way, as a brand Airtel treats, if not values its customers? Will Airtel waive off the transfer charges or waive off the tariff starting last Monday to today (for which I am paying the monthly rental for no usage of Airtel), that too, for no fault of mine? More than the money part, can Airtel respond to the pain, irritation, agony and trauma that I underwent just for a simplest of a process called "Broadband location Transfer"?

Why are Airtel so-called "Customer care executives" be so irresponsible, non-resposive and non-understanding? Can anyone suggest how to register a formal complaint on them.

Ganesh

TThis is really painfull that Airtel is cheating there customers.I am facing the bill problem from last year. When was paying my bill without any query & question then everything was ok, but when I stopped paying the unauthorised bill & I raised issue with Customer care, they started questing & threating me. And because of bad services and threaten I switch over to some other network.

I took an Airtel postpaid connection number [protected]. Which I took in the month of April 2007 and my account activated on 07/04/2008.

I choosed 444 plan, however I make change in my bill plan in Dec, 08 (which is one year monthly rental 998). I confirm with a Coustomer care excecutive for STD charge she confirmed that the charges will be 1 Rs per mint. However after the bill plan change within a week the call charges was so high so i called up Customer care once agsin. They again confirm me the same charges (which was as per them 1 Rs per mint), They said now we are charging 1.5 Rs per mint however when bill will genrated the charges will be 1 Rs per mint. The same information the communicated to me trice.

Then I check my pervious bills in which unauthorized charge were taken. In value add services I only requested to activate Hello tune & Call Manager but I dont understand what all extra charges (311 Rs) were added to in my bill.I checked my all old bills and the same unauthorizied charges were taken by AIRTEL.

I am really very disturb and mentaly harised by Airtel. Today (08/05/09) they came to my house without informing me.Because of so many calls from them I am facing some health issues.

Hi
I have registered my post paid mobile no under DND service. It is now more than 6 months but I am still getting Telemarketing calls and sms. How do I complain to Consumer court? Airtel is turning deaf ear to this problem as Telemarketing people says that you number is not in list, however Airtel says they have activated this request. WHOM SHOULD I BELIEVE? I AM FED UP OF THIS.

Please help me if someone know the procedure.

Narinder Sharma

dear sir,
i m belong from manesar,
i have a big area for setup a new mobile tower i dont know what is the procedure.
i want setup a mobile tower at my home

Dear Sir/Madam,

This is to inform your good office, I am Venugopal J from Tamilnadu(Chennai) I am a subscriber of Bharti Airtel from atleast morethan 3 years. My Airtel number is [protected] the purpose o[censored]sing Airtel is good Network and Customer Care.

But presently it is very poor Customer Care, since i am in Student Plan and for per SMS 0.05 paise charge, Yestersday (07.05.2009) i have availed Booster22 pack after that per SMS became 0.50 paise charge, hence Booster22 Pack means every second call 0.50 paise will charge to any number. But now when i called Customer Care Executive they said only 10.00pm to 6.00 am only.

Whereas, no initimation for me regarding that, So my complaint Reference number [protected] and it will take five day to clear or get an solution of that, but previously within 48 hours we will get back the feedback from Customer Care.

Now a day its poor Customer Services, So i request your good office kinldy look it this and get back my SMS 0.05 paise charge and per call 0.75paise which me already using before Booster22 pack and past two month when i recharge with Booster22 pack my SMS 0.05 paise and per every second call is 0.50 paise charge.

I am wear that is it some thing wrong might happen in Customer Care Services, regarding your feedback only you want us to retain in Bharti Airtel future depends up on one and only you...?

With Warm Regards
Venugopal J

I am an old veteran settled in Noida. I move to Shimla every summer for few months. I took a LIFETIME PREPAID CONNECTION from Airtel in Shimla to stay connected with my family in mid 2006 on payment of Rs 999. I was told that this connection would be valid for lifetime and that I need to recharge as on required basis from time to time.
My service has been disscontinued during 2007, 2008 and now in 2009. It is only after my having taken a strong stand that the services were restored in the past. I am still fighting to get service restored since 25th April 09, the date of my arrival in Shimla.The reason advanced is that Airtel has changed the terms of providing this service. Airtel has unilaterally backed out of its committment.
Will some one please help in putting an end to this harassment that I am subjected to every year
My Shimla Airtel number is [protected].

I am unable to use the call barring feature. it was working fine before but i forgot the call barring password . i tried a few password and it got blocked. now i cant change the call barring password. it get error "Barring password blocked". i tried contacting Airtel customer case many times but as per them its a cellphone feature and suggested me to contact Nokia for the same . i explained them by sharing the manual of the Nokia...

Dear sir,
I would like to informed you, that i am using mobile no. [protected] from many yeare with prepaid scheme.
On 09/04/2009 when my phone was not working due to validity expires. Then i received many msgs. from airtel that Dial *123# (free) for validity & 12131(free)for best offer also received the computerised calls.
On 09/04/2009 i called four times on 12131 for my best offers then they asked 2 OPETIONS as like here under.

OPETION 1
IF YOU CHARGE YOUR CARD BY RS. 99.00 THEN RS. 10.00 WILL BE CREDIT IN YOUR A/C & ALSO CREDIT THE LIFE TIME VALIDITY.

OPETION 2
IF YOU CHARGE YOUR CARD BY RS 502.00 THEN YOU GET RS. 446-00 AS TALK TIME & ALSO GET THE LIFE TIME VALIDITY.

after my confirmation on phone before recharge i had my log
on 12131 on 9/4/2009
first call at 5:31 PM
second call at 5:33 PM
thired call at 10:10 PM
fourth call at 10:12 PM
fifth call again 10:12 PM
sixth call at 10:13 PM
AFTER SIX CALLS CONFIRMATION I RECHARGED MY CARD BY RS. 502.00 AT 10:17 pm ON SAME DAY 09/04/2009.
I got my balance credit immd. but still i dont have the validity.
after so many calls on 121 coustmer care they never reply me even one time i really helpless now.
I had all the recordinds with coustmer care 121 they promise me to credit the validity, but still I am faceing so many problems & not get the validity.

I request you to please help us & credit my life time validity asap.
Still wait for your prompt reply.
Thanks & Best Regards,
Varun ahuja
[protected]

Though I have given repeated complaints, i have not been getting detailed monthly bills
against my mobile telephone :[protected] for the last three months (.) Please help

Dear Sir/ madam, In fact i have reached a given up stage while writing this complaint but then realized that airtel does not give free service and I am a customer and i believe in the philosophy that the "Customer is always right".
My problem is: That the area i am working in Ballard Estate, Neville house, ground floor, currimbhoy road mumbai 400 001. Tel 2263414/15 and my mobile no is [protected].
There is practically no signal or if there is at all there is a call drop, despite the fact that there is an Airtel booster.
I have started complaining through my mobile) about more than a month back (references would be in your recorded customer service log as to how many times the calls were made and time wasted.
Till today no body from AIRTEL has neither bothered to address this issue even, leave alone the solving of the same.
Each time one gives a complaint a profusely apologetic customer service personnel attends and gives a complaint number and further to that nothing happens. It is true but pathetic.
I insisted that some body from the technical department attends the problem as there is no way the customer service has been able to link the same to the technical department.
How long this agony would continue as the whole team of Airtel users at our office along with me cannot sit at our desk and make or receive calls. We literally go the road/ lobby and accomplish the calls.
Any answer? how Long? and who will do it?
Please come back with reasonable solutions.
Even today (just now i have contacted the customer services) but no sincere efforts on the solution to be. I am not prepared to hold on further and i am humbly approach the customer service forum to take up this case in utmost seriousness and see that it is suitable redressed with suitable fine to the service provider or adequate compensation to the complaining person.
Regards.
Mangat V K Kannan.

I have taken one duplicate sim for my airtel prepaid connection from the prepaid shop (Chandy and Sons, Market, Kottayam Town, Kerala) on 30.4.09.
The said shop is an affiliate of Post paid shop at Baker jn, Kottayam, Kerala.
I gave Rs 75 and they gave me an inactive duplicate sim and said it will be activated within 48 Hours.
I submitted copy of voter id card and photo for the purpose, as per their demand.
The sim is not activated till today morning. So I went their shop again.
They said they want FIR of the lost sim. (This was their fresh demand, and they had not made such a demand on 30.4.09, when the duplicate sim was submitted to me).

However, I went to the police station and with great effort collected the FIR and gave it to the shop.
Then the owner of the shop Chandy and Sons angried with me and said that he will not make the processing of the sim unless he is given Rs 1000 towards bribe.
I disagreed with him and wanted him to give me back the documents I have given for the purpose.
He shouted and threatened that he will beat me with goondas in the market place.
I kept quiet for some time.
After one hour, he grabbed from me the duplicate sim issued and gave me the documents.
I quit the shop immediately.

With the same documents I approached another prepaid shop some 30 Kms away.

To my surprise, within 2 Hrs I got the duplicate sim activated from that shop, with very beautiful customer satisfaction.

This is to inform you that The prepaid shop Chandy and Sons, Market, Kottayam Town, Kerala (A branch of Post paid shop Baker Jn, Kottayam) is a big disgrace to Airtel. Chandy and Sons shop is even threatening Airtel customers using goondas in the marketplace.
Please throw away such franchisees otherwise Airtel customers in the city will be migrated to BSNL and other private operators whose customer relationship is far better than these mud cultured people.

Please cancel the franchisee Chandy and Sons, Market, Kottayam Town and please find some other franchisee whose customer relashionship is more good. Otherwise, Airtel people may note that your prepaid customers will be migrated to BSNL and other private operators in no time, no doubt.
Thank you.

My Mobile no.[protected].I lost my mobile on March 5th 2008.Same day I sent an e-mail to Aitel to disconnect my number immediatly.they sent mail that they have disconnected.But Airtel sent me Bill for May month.i didnt get back my Rs.195 which I have to get back from Airtel.I repeatedly sent e- mail and called up customer care-Airtel But -No use.I am getting irritation.

Hi,

I didn't received my monthly statement for the month of may'09.I need details of my usage.can u please send me the statement.

I need to plan before the due date.


Thanks
Uday

Hi,

This is to inform you that My services has been disconnected without any reasons from 30th april 2009.

Problem:

My mobile no is [protected] which is a postpaid account. I have lost my mobile with my sim card on 1st of April 2009. I have barred the simcard by calling the customer care. After that I got a duplicate sim card on April 18 2009 after submitting the ID proof and relevant documents from CIT nagar Airtel Outlet. And it was activated with the existing services as a postpaid account on 22nd April 2009. After that I am able to make and receive the calls without any issues till 30th April 2009. Suddenly, on 30th April 2009 at 10 pm It gives the message "No Network coverage" So i switched off the mobile and try once again. Now it gives the message "Your services are temporarily suspended due to non-submission of documents for your pre-paid connection. After submitting the documents your services will be activated within 72 hours."

I am shocked because My mobile number is a post paid and i am using it for more than 3 years and i called the customer care and informed the same to him. they asked me to go to retail outlet. So, Last saturday 02/04/2009 i went to the same CIT Nagar Airtel outlet and discussed this issue they asked me to call the Hotline from their retail outlet to verify the backend verification. After verifying the details that Lady who spoke to me told that this is a mistake done by the airtel people who migrated wrongly from Postpaid to PrePaid, So, she apologized me and asked me wait for 2 hours to activate the mobile number as a Post paid one with all the existing services. But I waited for more than 24 hours and still my phone is not activated. My service Request number is[protected].

Yesterday night also I spoke to the Preetha and she has given the complaint number : 21530770
I also spoke to the Airtel Team Lead Naveen and he also the give the complaint number:[protected]

There are giving only the complaint number But there is no action taken from your end.

I am very much unhappy with your services and YOU ARE NOT KEEPING YOUR PROMISES"