Airtel Complaints & Reviews

Hi,

I received a voicemail message from AT-BPQ on 09.04.2009 and adviced to call at this number [protected]. On calling this no. they engaged my mobile for ten minutes with various information about mobile make, mobile service, year of purchase etc.and asked to TEXT Msg the Name, Address, City, Postal address & their unique code which is[protected] to [protected].

I advice AIRTEL to scrutnize such Junk...

I had recharged my phone no [protected] with Rs 225 under the ISD plan.my phone wasnt recharged with the balance of Rs 200 as the talktime.however after 2 days i got a message from airtel sending me vccpin no and askin me to use that pin before making an isd call.however i cannot make a call.please let me know how i can make a call on ISD numbers using that vcc pin no.thank you

Hi,
I am Sanjeev Verma, I have been using Airtel Post paid connection for last two years. For last six months they are charging me more rental than mentioned in the plan. When I contacted with customer care the person didn’t responded me properly. I want to make complain against these fraud people.

-Sanjeev

Hi,

I did not receive the itemized bill containing my call details for the past two months. I made calls to the customer care but it was of no use, though the they promised that it will be sent. I visited one of their branches along the Bannerghatta road twice regarding this issue, but it was in vain. I am not happy with their service. Please resolve this issue as early as possible.

Regards,
Krishna Prasad T.

COMPLENT AGAINST AIRTEL FOR ILLIGAL CHARGING AND SMS

Dear Sir,

My Airtel postpaid mobile no is [protected].

I REQUEST MANY TIMES THAT WITHOUT MY PERMISSION SOME VALUE AIDED SERVICES AS YAHOO ZONE, AIRTEL LIVE AND MCAMPUS ACTIVATING ON MY AIRTEL MOBILE NO. FROM LAST YEARS.AND AIRTEL CHARGES ME ILLIGALY FOR THOSE SERVICES. THESE SERVICES APPLIED ONLY FOR GPRS ENABLE MOBILE HANDSETS. ALLTHOUGH I AM USING NON GPRS HAND SET MODEL NOKIA 3315 BUT AIRTEL CHARGES ME APPROX 200-300 RS EVERY MONTH FROM OCTOBER 2008 TO TILL DATE APRIL 2009.

I ALREADY PLACE MANY REQUEST FOR UNSUBSCRIBE THESE SERVICES TO AIRTEL CUSTOMER CARE THROUGH VOICE CALLING AND SMS. BUT THEY DID NOT RECTIFY MY COMPLENT.

AND ALSO IREQUEST FOR CLOSE MY AIRTEL NO. AND ACCOUNT PERMANANTLY, BUT THEY DID NOT DO THIS.
I HAD PAID THOUSANDS OF RUPEES TO AIRTEL FOR THESE ILLIGAL SERVICES FROM OCTOBER 2008 TO TILL DATE APRIL 2009.
AGAIN I PLACE COMPLENT (FOR PERMANANTLY CLOSE MY ACCOUNT OR AIRTEL NO.) TO AIRTEL REGARDING THIS ISSUE TO MARCH 24, 2009.THEY CALLS BACK ME AFTER 3 DAYS THAT YOUR PROBLEM IS RECTIFIED NOW AND WE WILL GIVING YOU 200 RS COMPENSATION FOR THREE MONTHS. BUT I WAS DISAGREEAND I SAID THAT CLOSE MY AIRTEL NO. PERMANANTLY.AFTER THAT THE AIRTEL NUMBER WAS DISSCONNECTED FOR 5 DAYS.NOW THEY AGAIN ACTIVATE MY NO. [protected] WITH THIS PROMISE THAT NOW ALL VALUE AIDED SERVICES WERE UNSUBSCRIBSD FROM YOUR AIRTEL NO.AND GIVING ME 200 RS DISSCOUNT FOR THREE MONTHS AS COMPENSATION AMMOUNT.
INSPITE OF THIS NOW THE PROBLEM REMAIN SAME.YESTERDAY 07-APRIL-2009 I RECIEVED 2 SMS AGAIN FOR CHARGING 10 RS EACH.

FINALY I AM GOING TO CONSUMER COURT WITH THIS ISSUE.

Gopal Rawat
[protected]

Respected sir/mam,
my self komal narang take a new connection & first the executive ask me that take a new connection [499] un limited plan and only you have to pay 200/rs and u got a caller id phone [with speaker] i have book the connection but they dont provied me the speaker phone .& said me that when the instrument came i will provide.and i am not regulary in jabalpur in this period the executive resuine the job of airtel.IT MEANS THE AIRTEL IS A FROD/CHEATING COMPANY.AFTER THIS NOW I WILL NOT CONTIUNE THIS CONNECTION.
THANKS
KOMAL NARANG
dist president of i.p.c
jabalpur [mp]
MOB = [protected], [protected], [protected]

This is to inform you that I have taken a prepaid card no ( [protected] ) .in december 2006 . From last 2 months I am facing problem like no network on my handset as using Sony K 700i as Iface this problem in a day 2 to 3 times
Visited connect and check the sim on doctor sim & changed the hanset to Nokia but still this problem persues.My name is also been mismatch from the Airtel backend as when taken the sim on my name Firoz Peerzade but now is is showing as some Shah so why is this problem kindly help me to resolve this problem.
Connect people are telling me to change the no which is not possible for me as I am your postpaid very old customer My No ([protected]) So hope that youn can help me with the same No

Hi,

This is to inform you that I'm highly disappointed with your network.
I am using the number - [protected] which is actually on my husband's name Mr.Sudharsan Sankar.
He is in Philippines right now. I have been using this number since August 16th.
He is using the number [protected].
I'm facing the issue like whenever i try calling him I'm unable to reach instead the call clock shows 4 sec or 5 sec and
I could not reach him. I'm getting charged for all these. Whenever I have to call I have to try for 4 or five times
and finally i get connected.
My messages also had not reached.
I complained this many times since august.
Recently on 21 feb I called them but nothing happened.
Then 2 weeks ago I called them While I was on call the person had disconnected the call.
When I called again, they claimed it was due to NETWORK problem.
This how airtel guys were trained if they are unable resolve customer's issue they simply disconnect
without any notice.
On August I was promised that I will get a deduction of Rs200/- from my airtel bill.
So far that had not happened.
I have been paying my bills regularly through ECS.
I need an immediate response and solution for this.
When I call my husband's number on vodafone I happen to pay only 6 RS and the network also is very quick.
I want MY MONEY BACK I mean from august till today if I call him it will last for more than 1 min.
If it is less than 1 min, that is due to the network issue and that money should be reimbursed otherwise I will hsve to file a case against airtel network.
I called many times to talk to managers or at least the seniors. even today they have disconnected the call.
I'm highly disappointed with your network.
I want to know the reason also why they are disconnecting calls while the customer is on call??
If it is disconnected due to network we know how it will be.
This how airtel guys were trained. I dont want any apologies I need my money back and the reason.
When I called again yesterday, a person introduced himself as supervisor and told that airtel would not
erturn money for any such issues of STD and ISD and he also said my issue was resolved in February itself. I don't have any clue for this. If my issue was resolved already, why am I going to call this airtel guys nad waste my time?? This how airtel is cheating us.

I P.VENKAT RAM REDDY the user of mobile .i have a deposit of RS 3000.I HAVE TAKEN MY CONNECTION IN YEAR 2000. FOR THE PROOF OF THIS, I HAVE GIVEN CENTRAL BANK OF INDIA, HIMAYATHNAGAR, HYDERABAD, THROUGH THIS ACCOUNT, I PAID MY AIR TEL BILLS, OF THE YEAR 2000.SAME XEROX COPY IS SUBMITTED TO OFFICE IN BEGUMPET, HYDERABAD. THEY ARE SHOWING ALL WRONG STATEMENTS PERTAINING TO MY ACCOUNT.
1) CONNECTION DATE AS 2002 BUT TOOK MY CONNECTION IN 2000.
2) THEY ARE SHOWING A DEPOSIT OF RS 300. IN THE YEAR 2007
3) MY ACTIVATION DATE AS PER RECORDS IS 2002, IN THAT WE HAVE CONVERTED IN TO CORPORATE CONNECTION. UR OFFICE EMPLOYEES ARE NOT IN A POSITION TO SHOW ORIGINAL
APPLICATION, WE REFERRED THIS BEGUMPET OFFICE, FORWARD MAIL TO NODAL OFFICER, A.P.
AS PER TRAI GUIDELINES SO PLEASE TAKE QUICK ACTION.
P.VENKAT RAM REDDY

I need a caller tune called Kareeb aa from movie aashiq banaya aapne. The song is played as background music in movie. please Help Me I need the song as my hell tune

Sir,
Two month back I surrendered my landline telephone No[protected] to Airtel, Jabalpur. Till date I did not receive any refund amount. All dues are cleared. Sir, please look in to this issue and arrange to refund the balance to me at the earliest.
D.K. Pahalwan
F 18, Krishi Nagar, Adhartal,
Jabalpur 482004

Dear Sir,

I am airtel postpaid user for last 2-3 years. last month on[protected], I went to post paid centre to convert my postpaid no [protected] to pre paid . The centre manager asked me to clear the old dues and pay more 200/- extra for migration charges. I said that in T.V TRAI is saying that there is no migration charges for a consumer if they convert from pre-paid to post-paid or postpaid to prepaid. The manager said, that he dont know all the details but if I am in hurry then i should pay 200/- then only he can convert my poatpaid to pre-paid. I said ok. and I paid what the air-tel person said. After that my phone was blocked for two day and then restarted with pre-paid connection. I was satisfied till then. I charge my phone for lifetime plan through easy recharge system. And after that my phone was working smothly for next ten days. And suddenly the phone out call was stopped. And there was computerised answer that, please submit your documents to re start the phone. I call lots of time to costumer care 121 and asked them to restart my phone and i will submit the documents as within day or two. they said they cant help in this matter. I want to ask some question from TRAI and AIRTEL

1. Why Airtel charged me rs 200/- as migration to convert my post paid to pre-paid ?
2. Why the store manager din't inform me that I had to submit my docments one more ?
3. What is the meaning of Ad given by TRAI in the national television about migration charges?
4. Why my phone was restarted as pre paid for 10-12 days ?
5. Why my life time plan was accepted without my documents?
6. Why Air-Tel contumer service person dont know about the migration charges?
7. When my number was restarted for next 10 day and inbetween if any crime done by my number,
then who will be responsible for that?
8. If that number is mine and i will be responsible, why you are asking documents one more?
9. Airtel costumer care says that they activate the new sims within hours when they get confermation from the dealers and they deactivate the same number after some 7-8 days if the documents is not valid.
In that 7-8 days if any anti national crime done by that number then who will be reponsible, A.Dealer, Distributer, Mobile company or TRAI ?

10. Why there is lots of custumer complains against all this companies, who is responsible, A. Consumer, B . Company, C . Our Goverment low standard polices ?

I hope some good and relife taking answer from the proper authority.

Rajesh Agarwal
[protected]
Rajgangpur, ORISSA

Hi,


I had 3 connections of the post paid Airtel 199 good value plan.
The mobile nos are [protected]/24/25.
I had carried on with the service of Airtel for nearly 2 years now.
However in the month of January my bill plan on mobile no [protected] was changed to a very unfavourable one without any intimation to me. I have already registered a complaint with the customer service and haven't found a resolution to it yet. The reason they are giving me is that I made a request to deactivate the card and hence they changed my bill plan. However I had not made any request as such to deactivate my card and nor to change my bill plan. They have stopped services to my mobile no. [protected] as well now. I have given these nos to quite a few people and want to maintain it if possible. I sincerely request you to look into this matter and get my dues corrected. If my bill plan is changed and the correct bill is charged to me from retrospective effect then have no problems in honouring the bill.


Thanks
Ajit

sir
i am customer of AIRTEL since 5yrs my mobile no [protected] i am receiving airtel alerts(chitralu alerts) from 54321 daily. 10rs is been deducted every 2days i keep complaining to airtel customer care about 30times till now.till now 250RS deducted from my account . No response from there side still i am having the same problem i really want to change my network ill never encourage any one to take airtel. i am mailing you as a last hope.
thanking you sir
bye

I had activite my Mobile Office today afternoon.
Now i wish to suspend my Mobile Office, service. i had conact there costermer service excutive on no 12140 & as per them i had to dial 55690 with MASSAGE UNNO. But massage has come back with massage NO DEFOULT CONFIGRATION.
Also i a had recive massage from no 69620 " your subscription for MO recived"
I am constentle trying to contact them on following numbers
567567
12140
12150
I am just geting advertisement. No one excutive picking up phone.
I had trying constentle from 10.00PM to 11.40PM

Thanks

Jitesh Narshana
Thanks

hi Team,


My airtel account in its website says that the march months bill is rs -231 and then i get a message saying that it is 592 rupees. I confirm by calling the customer care and make 500 rs payment on march 24 and on march 29 2009 i make another payment of 100 rs... however on april 2 2009 i receive a message saying that the payment is not made and my information is shared with the collection agents to collect. i call the customer care and they say that they have never recieved the payment. i then send two emails to airtel giving the proof of payment for the payment that i have made and also ask the customer care to raise a complaint and they never do until my 8th call to them and finally they give me the complaint number after three days.
i need to get the justice in terms of correct bill amount and acknlowledgement for the payment made from airtel.

I have paid Rs.400/- towards recharge (top-up) of Airtel mobile No. [protected] through my ICICI Credit Card (online transaction Id: [protected]) on 30-3-09. ICICI has confirmed that the payment has been made to you and the transaction was successful. But the credit for call time of Rs. 400/- is still not received on mobile No. [protected] for which the recharge was made.

Request immediate action along with email confirmation.

Vikramaditya Ekkirala

My name is Rahul vasavada and my number is [protected]. I stay at virar in Shreemadh Gokul in flat number B/2. The moment i enter my flat there is no network. Network indicator reflects as "Emergency calls only"However i cannot dial emergency numbers as well. Even after several attempts of complaints there is no response or solution.

I had asked for your Airtel Digital TV service connection through dialing Airtel Digital TV toll free number[protected], one representative was sent to my house on[protected] afternoon who explained me the detail features and I had agreed for the connection. As per the process I paid Rs 1750 (Cash) and the representative (Mr Biswajit, contact nos. [protected]/ [protected] ) gave me an invoice cum challan of one of their authorized agency M/s 'Rambo Marketing Pvt Ltd'.( Regd office: 133, cotton Street, Kolkata-700007, corporate office : BG-07, Salt Lake City, Kolkata-700091). Subsequently, one engineer came with the disc and Set top box for installation. Unfortunately they fail to install it at my home balcony premises as no signals were coming. As I live in a housing society, we do not have permission to install the disc on the roof but have it for the balcony. All other Airtel Subscribers in our society installed it at balcony only. In this circumstances, I asked Mr Biswajit several times to cancel my installation and return my money, who later stopped picking my call. Then I contacted through their toll free number again (the representative was Mr Zeeshan as told his name) and lodged a complain on[protected]Number 568129) to cancel my connection and to return my money. As such I did not got any call back, then I contacted again on[protected]representative was m/s Kanchan as told) where I was assured to be contacted within 48 hours. One week later somebody contacted and said you have to go to our Kolkata center physically and fill up a form to get the money back, but did not give their kolkata office address after my repeated request. I could not find their Kolkata office address through net sarching also.
What to do in this case? I understood they do not want to return my money.

As I have paid for the service, which was not provided to me, can I not get my money returned from Airtel DigitalTV??

Please help

Chittaranjan Ghosh
Kolkata
[protected]

R/Sir
I am Gitesh pathak my phone no. is [protected]. Some unknown numbers are been dialled from my sim without my dialing. This is happening since last night atleast seven new numbers have been dialled.

i have been trying to your customer care no. but no response has been given to me so far.

Kindly look into the matter, or otherwise I will be giving complaint to the police.

Thanking you


Gitesh