Airtel Complaints & Reviews

2:01 PM 4/13/2009

Hi, Date: Sunday, April 13, 2009 Time: 2:01 PM

My Name is Anurag Abhinav and I am a long time subscriber of Airtel for the past four years. I have a post paid mobile connection with Airtel and I am highly dissatisfied with the behavior of Airtel Customer Care Representatives and collection agents as well as the services I am receiving from Airtel from past four years.

My bill amount is always very high and always track my usage records of my Airtel postpaid mobile services. However, most of the time, I get the bill amount unexpectedly very high and beyond my expectation on the Airtel monthly invoice.

In-between my services with Airtel, I requested two times to cancel my Airtel mobile service as I do not want to continue receiving services from Airtel due to wrong bill charges, very poor customer services, terrible behavior of Airtel customer Executives and Collection Agents. Whenever I requested to cancel my services permanently and I am ready to make my final settlement payment; but Airtel executives always dishonored my request and forced me to continue the services and not to cancel the services in spite of that I never wanted to continue this worthless service with Airtel.

I am not using my mobile postpaid services from past three months but then also I got an overall past due bill amount of Rs.1906.00 without any usage. Airtel most of the time charged me incorrectly. Without giving me information, executives directly reaches my residence to collect the amount due, in spite of I always paid my bills on time and if it is late, then also I made my payments with the complete applicable late fine charges. Within my service period, Airtel mostly charged me for those services which I never requested to provide me like.

They regularly charged me for the Hello Tunes on monthly basis...but I had never requested for proving me this service on my mobile. Airtel Always charged me for missed call Alerts services on monthly basis, but I never requested them to provide me this facility, Airtel regularly charged me for Internet and data services, however, I never requested Airtel to activate these services on my mobile number. I am just fed up using the horrible telecom services of Airtel and wish to get out of Airtel without wasting even a single second as I am continuously being cheated by them.

This is the second time I am receiving a letter from Airtel for making the payment against my overall due balance remaining on my Airtel mobile postpaid service account. Two representative’s numbers and names are also mentioned there in the letter for the clarifications if any. From last 5 to 6 days I am continuously trying to contact those Airtel representatives on the given contact numbers but they never receives the phones and it always continuous ringing and ringing.

I immediately want to make the payment against the overall incorrect total due amount charged on my mobile postpaid service account; and wish to cancel the mobile service with Airtel with immediate effect. But, the representatives not receiving my call and I am trying to contact them from past 5 to 6 days.

When they are not ready to receive their customer’s calls on their contact numbers then, why the hell their names and phone numbers are mentioned on the letter Airtel sent me twice. Ridiculous service and worst customer service amongst all the leading telecom service providers in this country.

Today morning, again I tried to make the call to the give contact numbers of the Airtel executives, and fortunately on the second number, my call was picked up by one of the Airtel’s customer representative. I requested him to come and please collect the final payment against my postpaid mobile service and cancel the service with immediate effect. Then he replied very badly that go and make the payment in the nearest retail centre of Airtel in your area.

I told him that I don’t get enough time after my official works schedules and due to which, I won’t be able to go and make the payment in your retail centre. So, kindly come and receive the payment from me through the cheque and cancel my service with immediate effect after receiving full and final payment against the total due balance reflecting on my Airtel mobile Postpaid service account.

The rep said.., I will not come today and give me a call again tomorrow in the morning in this regard. He also told me that why don’t you contact the other executive who’s number is mentioned on the letter. I was shocked and amazed that even being such a long time customer of Airtel, which kind of customer service and behaviour I am receiving from these Airtel reps.

I am ready to make the payment and they are not ready to come and the collect the payment from me and cancel my account. However, Airtel has enough time to send me letters and letters which contains threatening language pertaining that Airtel will pass the matter to their solicitors with instructions to commence legal proceedings and actions against me and the same will be done without further warning to me.

Finally, I just wanted to mention here that I was; and I am, always ready to make the payment against the overall due balance amount reflecting on my Airtel Mobile Post Paid Service Account. The Airtel representative can come at my residence with prior intimation to me about their visit at my residence for collecting the payment from me and proving me confirmation proof that my Airtel Post Paid Mobile services got cancelled and closed with immediate effect after I make the payment.

After closing my relationship with Airtel, I will never prefer to re-establish my any kind of relationship with Airtel Telecom Service Provider Company. In past four years of my relationship with Airtel, the experience I had with Airtel is very disappointing and dissatisfying.

I wish Airtel all the very best and advice them to think over the words I had mentioned in this letter if they really wish to achieve the expectation level of their customers; else will lose their customer’s one by one like me.

From a dissatisfied Airtel Post Paid Customer…….;

Anurag Abhinav
Airtel Post Paid Mobile Number: [protected]
Airtel Post Paid Account Number:[protected]
Email ID: [protected]@in.com

I have been charged 10 Re/7days undefinately, on this option & dont even provide details to unsubscribe the facility.

I had applied for two SIM Cards from Nashik thru the Airtel Gallery at Nashik Road Salesman, Mr Rahul Jadhav (he has mobile no. [protected]). He works for a franchise own by Mr Nitin Kulkarni (his mobile no. is [protected]).

I paid Rs.1000/- in cash to Mr. Rahul Jadhav alongwith completed Application and two photographs, copy of PAN card and residential proof for two SIM Cards on 20/3/2009. After 5 days, he handed me two Sim Cards,[protected] for mobile no.[protected] and another[protected] for [protected].

These two SIM Cards never worked. After about 20 calls and unlimited follow-up, Mr Nitin Kulkarni exchanged these two cards and handed me other two cards after 15 days, now the no.s were [protected] and [protected].

These two no.s worked for two days (not full two days, 36 hrs) and later, the outgoing were terminated for the reason incomplete documentation. (Without complete documentation, how the sales people are handed over post-paid SIM Cards). Mr Kulkarni assured me on 16th April, that tomorrow (17th) he’ll see that my no. is working. He had been repeatedly assuring me, I'll get it started within one hour, tommorrow it will start etc.

Now, inspite of at least 25 to 30 attempts to call Mr Kulkarni, is unsuccessful. He do not want to attend my call. Mr Jadhav is reported to be out of Nashik and unable to attend me.

During the entire affair, I feel being cheated by AIRTEL INDIA LTD. by appointing non-cooperating franchise. (Mr Kulkarni has not handed over me receipt for the deposit of Rs.1, 000/-, which I have to submit in my company). My entire communication is handled very lightly by the franchise and I have been offered very shabby treatment. I am currently having Reliance no. ([protected] and [protected]). I never had such degraded and shabby treatment or customer service from this operator. I wish to bring this to your notice, and if I do not get back my deposit of Rs.1000/-, I shall be reporting the entire affair to TRAI, the local news channels and press. The franchise has tested my patience and I had to undergo mental agony harassment by Airtel India Ltd. alongwith its franchise, Mr Kulkarni. I am very well eligible to claim damages from AIRTELINDIA ltd. and the said Franchise.

-Rajendra Naik ([protected])

I WAS USING ONE AIRTEL CONNECTION ([protected]) FROM THE LAST 4-5 YEARS. IN THE MONTH OF JUNE 08, I ACTIVATED ONE PACK COSTS RS.30 PM (LOCAL CALLS TO 3 NUMBERS @ 0.30 PAISE) AND AIRTEL START DEDUCTING RS.30 FROM MY BILL FROM THE FIRST DAY.

IN THE MONTH OF OCTOBER, I FOUND THAT THEY ARE DEDUCTING RS.30/- BUT NOT PAYING ANY DISCOUNT W.E.F. JUNE '08 & I LODGED A COMPLAINT IN CUSTOMER CARE & THEY ASSURED ME THAT FROM NOW ONWARDS, YOU WILL NOT FACE ANY PROBLEM, WE WILL GIVE DISCOUNT CONTINUOUSLY. BUT THE STORY REMAINS THE SAME TILL DECEMBER '09. AT LAST IN DECEMBER I DECIDED TO STOP MAKING THE PAYMENTS TO THEM.

AND AFTER THAT MY CONNECTION WAS CAME UNDER DISPUTE & THEY IMMEDIATELY SEND ME A NOTICE FROM THE LAWYER WITH A DEMAND OF RS.1850/- AND WHEN I TALKED WITH THEM THEY OFFERED ME FULL & FINAL PAYMENT OF RS.1475/-.

ON THE NEXT DAY, I RECEIVED A CALL FROM MR.AMIT KUMAR SAXENA, EMPLOYEE OF BHARTI AIRTEL LTD, 270 UDYOG VIHAR -II, GURGAON THAT IF YOU PAY RS.1250/- NEXT DAY, I WILL SEND YOU NOC IMMEDIATELY UPON RECEIPT THE PAYMENT. ON HIS ASSURANCE, I MAKE THE PAYMENT OF RS.1250 AT AIRTEL OUTLET IN NEHRU PLACE AGAINST RECEIPT NO.2388235 ON 10.04.2009.

BUT SORRY TO SAY FROM 10.04.2009, I AM FIGHTING FOR MY NOC & HE BASTERED NEITHER PICKING UP MY CALLS NOR HE REVERTED.

PLEASE SUGGEST, WHAT SHOULD I DO.

REGARDS,

immediatly activate my ISD call to my mobile [protected]

activate ISD call to my mobile [protected] (both incoming and outgoing)
tell me the procedure to activate ISD call to my mobile [protected] (both incoming and outgoing)

I wanted to activate gprs on my number [protected] .Recharged rs 499/- on 17th march 2009 but the activation was not done by AIRTEL-GPRS CONCERNED DEPARTMENT till 11th April 2009 .It was activated on 11th april 2009 3pm and again was deactivated on 13th april 2009 and not yet activated again.

As per the 499/- plan I must acess Internet for 30 days with unlimited browsing.
And from two days when I treid to contact with customer care executive they are Ignoring my call three times and after that they block my call to customer care cell on my number.

I was in contact with them till 18th march 2009, Not a single day is like that I had not contact to customer care executive and every day they want me to wait for utmost 24 hrs but they never solved the problem.



So please I want that they should let my money back.As I think they cannot provide me the service.


Thanking you

The usual rate for gulf calls is Rs 9.20.
The Rs 77 recharge of airtel kerala got 11 minutes gulf calls at Rs 7/min intially...
Now they have changed the plan with 7 min gulf call. It means that we are paying Rs 11 per minute. This is much above the normal rate.. Poor customers will get mislead by this offer... Such offers much be blacklisted..

I am using Airtel Post paid corporate connection for the last 5 years and have a good credit history in my name. Recently i wanted to change my bill plan. I always had opted for 1000 national sms free on payment of a premium. I did indicate to the customer care executive whom i spoke(Preethi) that i wanted that Value add to stay in tact while my bill plan is getting changed. this was agreed upon by the executive. However much to my shock, this has not been considered while computing the bill. the response is farely bad and they dont treat the customer well

Dear Sir,

When I am dialing [protected] as well as [protected] from my Airtel prepaid no. [protected], I receive a message "PLEASE CHECK DIALLED NUMBERS-THE DIALLED NUMBER IS NOT ACCEPTIBLE."
I am trying to connect to 121 for last 6-7 days with no response. 121 is not working. I feel myself in a circle of dialing 1 for English then 4 for some other thing and then 9 for talking to customer care executive...and in the mean time the computer throws me again to begining of the menu.
I am astonished what to do...whom to contact...There is no online link on company's website to launch a complaint...!


DEEPTI

I would like to unsubscribe from airtel ebill service.
How?
for subscribing we have to send a sms "START EBILL <Email id>" to 121. But for unsubscribe what is the sms to send. i have tried STOP EBILL <Email Id>. It does not work. Pls help me

Dear Sir,

I purchased an airtel card in the month of Sep.2008 but later i found out that i am not receiving any international messages in my mobile but i am able to send messages to everyone. I put my complaint to customer care in Supela, Bhilai (C.G.S), but till date they are unable to solve my problem and instead they are trying to avoid my calls or complaints. Called up the airtel main office in Jabalpur, talked to the nodal officer over there but all give assurances that this will be done in a week's time but no action has been taken yet. Would anyone be able to solve this problem and i could get the max benefit from my sim card usage. Expecting an earlier reply.

Thks.

i have received a message from Airtel Friendz chat and they have charged me Rs 30 For 30 days.
and that is all done without my concern. Now i want to take action on them who is responsible for this
and when ever i try to unsubscribe it the calls literally charging Rs 2.00 per call in that way i have been '
charged another Rs. 10.00. pls take action immediately to save others from this kind of cheating.
br...

Hi,

I had been using airtel postpaid connection no [protected] in Pune, Maharashtra since Feb 2006. Of late the performance went from Bad to WORSE (no network coverage, frequent call drops, worst sound quality etc). I lodged complain 4-5 times and nothing really changed for last one year. I decided to switch to other network. I went to the Airtel relationship center, in Aundh, inquired about the outstanding balance in my account, paid the bill till date and requested for the termination of the connection from the Hotline no. in the relationship center. They recorded my request and informed me that they will get back to me in next 24 hrs.
I stopped using my no from same moment. I got calls from Customer care executives inquiring about me not using the no anymore. I again requested them to terminate the no with all reference communications. After few days I received the bill for next month (the no was still active, nobody disconnected the same). I called up 123 and asked them about why the bill have been send to me, they informed that there were no request for termination of the no. from my side in their records, so the no. is still active (possibly the system is malfunctioning and not capable of handling the data or the people working there are out of their minds when they talk and update the requests from the customer). I again requested them to do the same and now they said it can only be done after I pay the new billed amount. I refused to pay the amount for the same as I didn't use it but they were not ready to listen to anything. I didn't do anything after that and they are sending new bills every month and occasionally call me and threaten me that it would be better that I should pay the outstanding amount.
Now the bill has crossed 800 rs/- and expecting new bill in this week with a further inflated figure.

My request to Person in authority - Please look into this issue ASAP coz it's bothering me a lot and i want this issue to get resolved soon.

I'll wait for a few days and will sue Airtel with charges for mental harassment for a prolonged duration which is effecting me badly.

Regards,

Avishek Roy ([protected])

I received messages rather regulary telling that you have downloaded some JAVA game to your phone and you have charged Rs. 15/- and enjoy.

Dear Sir,

I have purchases 2 fwp connection from airtel. firstly when i was applied for the same the airtel executive were saying that ur fwp connection will come in 6-7 days. but their fwp connection has come after 2 months. 2nd they have send 2 connection at our plant but not a single coonection is working properly. when we call them they say we will send a person for making correction. but after 10 days no come. when we make call to them they are picking phone. i think i have made biggest mistake of life after purchase airtel connection. there customer care says we do not have any other alternate number neither we have any solution u have to contact the airtel office ur self.

I have never seen this types of bad service in any company.

Ravi

I STAY IN MUMBAI CENTRAL AND I AM GETTING MY BALANCE DEDUCTED BY RS. 15/- AT REGULAR INTERVALS. IAM RECEVING MESSAGE FROM NO. 64611015 TELLING THAT THANKS FOR USING FUSION LOUNGE, JAVA GAME SUBSCRIPTION ON AIRTEL WAP. YOU'VE BEEN CHARGED RS. 15/-. ENJOY WAP.MOBIFUN.IN. I HAVE NOT SUBSCRIBED TO THIS SERIVCE YET IT IS DEDUCTING MY BALANCE BY RS. 15/- FROM THE MONTH OF FEBRUARY. I HAD CALLED AIRTEL COMPLAINT NO. 198 MANY TIMES AND TOLD THEM BUT THE TELL ME THAT THE SERVICE WILL GET DEACTIVATED SOON FROM OUR SIDE AND YOU WILL GET YOUR BALANCE REFUNDED. BUT FROM THE MONTH OF FEBRUARY THE SERVICE IS DEDUCTING MY BALANCE AND I HAVE TO CALL AGAIN AND AGAIN TO AIRTEL COMPLAINT NO. 198 TO GET MY BALANCE REFUNDED.TILL NOW THE SERVICE HAS NOT BEEN DEACTIVATED ON MY MOBILE AND TWO - THREE DAYS BACK ONLY MY BALANCE WAS DEDUCTED AGAIN. I WANT THE SERVICE TO BE DEACTIVATED AS SOON AS POSSIBLE IN THIS MONTH OF APRIL 2009. MY MOBILE NO. [protected].

I have had frequent drop calls, or out of coverage area complaints from people trying to reach me.
If the network signal is bad, then the phone should atleast indicate it. Instead, the phone has some mechanism to pick up signal when we try and make a call, and then drop off. Precious time is lost in trying to make a call and hoping that it would go through. And more importantly I will be paying for all drop calls anyway.

My Plan is Freedom CUG or rental Rs.349. I have free calls to all the numbers belonging to the CUG. Also 500 mins to any GSM mobile free every month. I am being charged for the CUG numbers as well as for the GSM numbers which are supposed to be free. I have sent so many complaint mails to the Airtel at [protected]@airtel.in but nobody has tried to solve my issue. Please get this resolved as it has been since 4 months I am paying for the services that are free for me.

I have purchased AIRTEL DTH on 27.01.2009 since then its not working fine. According to the installation Technician's/Engineer's purview there is some problem in SET TOP BOX & OR DISH and needs to be changed. It has not ever worked fine for 5 days continuously. The Customer care for AIRTEL DTH is WORSE OF THE WORSTS, They have just one point to say "WE ARE VERY SORRY and will rectify with in 2 hrs which will never happen and again if you give the complaint the customer care has to say"WE ARE VERY SORRY and will rectify within another 2 hrs" and niether this process ends nor the AIRTEL DTH gets rectified. i strongly recomned never to buy AIRTEL DTH