[Resolved]  Airtel Broadband Connection — disconnecting my internet connection

Airtel Broadband Connection — Excess billing and harassment

I had purchased an Airtel broadband connection on 23/12/08 and my id is 14416734.I have been facing excess billing problems from the very first month under various heads--VAS,Late payment,Reactivation charges.Everytime I have to call the Airtel guys to get the bill corrected but now I am fedup with followups
Ms Richa Sharma (Retention Deptt[protected] had last time promised me that if i will clear the bill ,she will get all the anomalies corrected but there was no action even after the bill was paid.Now she avoids talking to me
Mr Nitin(Apellate Deptt Airtel) had also promised the same but till date my problem has not been solved.
This has now become a big tension for me.I want Airtel to waive off the overcharging of 700/- and settle the issue once and for all.They shud do it immd before my next payment becomes due on 12th Sept.

Airtel Broadband Connection — Deliberately not installing the broadband connection and rude behavior.

Respected Sirs/ Mam,
On 23rd August I filled the form for Airtel Broadband Connection and I have also given him a cheque for 1000 Rs. These people were supposed to install the connection within 3-4 days. I called these people and followed up. First they said that it was some technical problem and it would take some time. So I waited.
I called these people yesterday (5th Sep 09) and they said they will not be able to install the connection at my home.
Now the issue is that they will not install the connection. They have already deducted 1000/- Rs from my account and their behavior were very rude, they said that you do what ever you want.
When I asked them about my money they said I would get it back and it would take around 30days. They will send a cheque/draft at my home.
Airtel provide the broadband connection in the area where I am living. And in fact the building where I am staying there are also few Airtel broadband connection installed.
But due to some wiring/DP box problem they are saying no to me.
Few questions from end which were unanswered by them.
Question: My question is if they are providing services in the same building then why they are not providing to me?
Question: If these people were not able to do so they should have told me this thing at the beginning, before filling up the form?
Question: They took 7 days to deduct the money from my account? What these people were doing for 7 days? If they could do it they shouldn’t have deducted the money from my Account.

Please help as they are not providing the service because they have to do their Job properly.

Regards,
Amit Kumar Indu.
Mob: [protected],
Sec 26, Noida.

dear sir,
this is to inform u that i have a plan of rs 499. uploading speed is only 50 to 60kbps .so according to the plan it is very low.
kindly resolve the problem as soon as possible
thanx

I have piad 1000 /- for airtel Broadband connection in my fatherinlaw name, since then i trying to reach airtel guys no one answers my call with this i lost my pjoject of 25, 000/- for month. the executive said with in one and half day they would be giving connection. but its now 9 days no one respond to us i call the executive office one lady named swetha says why are you asking us you should ask only the execdutive his name is prabhu and the executive is not picking my call if iam trying from another phone as i saying my name he disconnects the phone.

Same thing happend to me also. Nowdays Its pretty common in Airtel. Airtel is cheating many customers like this.
I asked one of my friend working in Airtel about this. He told that we cannot get the money back from Airtel. Airtel will cheat us.
Forget about your money and inform to your friends circle not to apply for broad band connection in Airtel.
Airtel is loosing many customers for such reason. Obviously they have started loosing value in the stock market.

sir i want to discontioue my airtel broadband connection...my phone no.[protected] & user i.d. is [protected][protected]@airtelbroadband.in plz discontiue it as soon as possible...my address is c-40 boys hostel gmc bhopal date[protected]

I have broadband connection (799 combo plan).
Now i dont want to have the telephone connection but i need only internet of airtel.
Is it possible or not ?

please inform me asap ..

thanks alot in anticipation.

hello sir i m vinod yadav, i m basically from indore chitawad area near of naulakhkha ...i m a custemor of airtel broad band connection. have taken airtel plan swift 1099/- i use this plan on the cyber cafe...i have 7 pc for ...cyber. but airtel n/w dose not suport it mean...in i cant access the n/w countinusly...because n/w broken.

Airtel Broadband Connection — Money Not Returned yet

My roommate, Meenakshi Rai applied for airtel broadband connection which was rejected inspite of depositing Rs2500 the installation amount and all necessary documents in advance as she is a student, this all happen in july 2009, in the month of aug 2009 they send the check back but it was not recived by her, she complaint for it again and again, visited airtel office at sec 57 and sec18 noida many times but not able to get back her money. i hope u will help us.

Details Meenakshi Rai
A123 , Sec 27, Noida 201301
Airtel ref no.1767076

Internet Broadband connection — we need a wifi with 4 port connection available in that.. at your residence

heello
i'm Teekesh Nagwanshi from Ek-174 Scheme no.54..vijaynagar indore..
we just had with ur internet connection..so inplace of earlier modem we need a wifi modem with 4 ports (i.e beetel 450x modem) in our residence..
so help us out..
n my contact number is [protected] and [protected]
..my email id is [protected]@gmail.com
n connection id is [protected]@airtelbroadband.in ..help

Airtel Broadband Connection — not getting bills

i am using an airtel internet connection no is [protected], with regard to this i am not getting bills on my address, where airtel ppl has disconnected my connection . dis time i went to airtel o ffice and made the payment but still i want the concession for 8 days wen net was not working.

I have asked for four connection i.e., 2 voice, 1 broad band, 1 home shop...in 4/3/2010..
but still now they are installing one by one, and still now i didn`t received 1 voice line...
I am going cancel all the airtel lines due to poor customer services...just call me back..

Airtel Broadband Connection — not available ECS FORM

I AM NOT GETTING ECS FORM FROM AIRTEL OFFICE IN SECTOR-07 ROHINI DELHI-85. PLS TELL ME WHAT TO DO NOW PLS PROVIDE ME THE FORM.
THANKS
PANKAJ GUPTA
[protected]

Airtel Broadband Connection — frod

sir,
My name is Aashish Maheshwari , an agent named SANJEEV KUMAR from AXIS INDIA CALLING INFOTECH (P) LTD. (an authorized channel partner of bharti airtlel Ltd.) arrived to our house on 31 december 2009 and take Rs.1800 from us for airtel broad band connection and when i did't get my connection then till one month i contact to SANJEEV KUMAR but after one month he start using abusive language then we move to AXIS INDIA'S office which is situated in B-2,SECTOR-57, NOIDA-201301(U.P.) and we talk to the manager of axis india named Mr.DINESH then we come to know that sanjeev kumaar had left the company then we told to Mr. DINESH that SANJEEV was your employee and you shouls take the responsibility for my money then he told me that he would cunsult SANJEEV and now we are calling to Mr.Dinesh he is not even giving the positive reponse but also not using proper language.
so please help us to sort my problem,in addition to this we have wasted an amount of money for roaming here and there.
my contact no is :- [protected]

Airtel Broadband Connection — Unethical & Unprofessional behaviour from AIRTEL

Hi,

This is in regards to my Land line & Broadband connection #[protected]. Account # 11600956

I have been using Airtel services from quite some time & have always appreciated the connectivity & speed. However, from day one I have been facing the issue of my payments not reflecting on Airtel accounts.

I have been dropping my payment cheques every month in Airtel drop boxes & every time they use to misplace my cheques & my connection use to get barred. I have never said no to any payment & have always made a cash payment or have asked Airtel guys to collect the same. But there is no end to it, every time you guys bar my services & I am getting harassed. Every time I have given information about the payment made but you still can't locate the same.

My patience has reached to a saturation point & I gave a call to Airtel customer care & told to close my connection & got a reference # 33137440 as again my connection was barred & I have dropped the check twice. I have given that information to Airtel customer care department myself but as usual of no use.

I got a call from Airtel’s so called retention department on Saturday, May 29th & the guy who made the call was so rude & sarcastic that he opened the call by saying that when are you going to make a payment. I narrated the entire incident but he kept saying that make a payment. I asked him that is it a retention call or a collection call? He said that I will have to make a payment. I got so frustated & asked for his supervisor & told him that I will not make any payment.

His supervisor Mr. Javed was nice enough & tried to persuade me but he as well was talking about a payment. I told him that I have kept Airtel modem & telephone appratus aside & don't want Airtel connection anymore & somehow the call got disconnected. The original caller again called & started using foul language & said that if I will not make any payment then my relatives & friend will get collection calls.

After half an hour, I started getting calls from my 4 relatives that they are getting collection calls & the guy is saying that Mr. Ashish Ahluwalia has given your number & you have to make this payment.

If this is the kind of retention these guys are doing then Hats off to them because by doing this Airtel is just ruining Airtel's reputation & not mine. I would have agreed to pay had it been a nicer way but the way you guys have dealt with this situation I am highly annoyed & will not make any payment.

I called up Airtel customer care department & spoke with Airtel shift supervisor Ms. Neha Raman & she assured me that all this will stop & gave me Reference # 1075060.

If you these don't know what Retention of a customer means then I must say that Airtel will very soon vanish from the market due to the associates they have who tries to collect on every account & are least bothered about the customer's concern. I have received a pathetic services from Airtel people & I guess they should again look at Airtel recruitment mechanism.

This is my final warning to these guys & one more call to any of my relative or friend & I will file a lawsuit in consumer court.


Thanks & Regards
Ashish Ahluwalia (Advocate)
Cell # [protected]

Airtel Broadband — Refund Amount of Advance pay After Application Rejected

Hi ,

I submitted my all the application with cheq to Airtel broadband service on 17th May 2010 for the new connection , but due to some port issue my connection has been got rejected & for the same i got a confirmation from airtel on 22nd May 2010. They told me that i will be getting refund amount by 27th May 2010 , but till now i haven't got refund amount from airtel . I alredy log a 3 complain with airtel (i.e 32985824,33304670 &[protected] .
I tried to contact with the higher authority but their information is not available in airtel site & as well customer care guys not providing contact details of the higher autority. I am really disagree with this kind of support from airtel. I already spend rs.500 for daily calling to customer care guys & their manager Mr. Bhargava , Gopal & Satish.
Whenerver I called they will tell you will get your Refund amount by tomorrow , but till now for them tomorrow didn't came . I requested to take a corrective action on this.

Sushil Kumar
[protected]

airtel is a fraud company... they extort money from people by generating fake bills...

airtel broadband ludhiana (brs nagar branch ) are the big frauds...these people extort money from people by genarating fake bills ...

if you people are also facing same problem...then let us file an FIR with police...against airtel broadband ludhiana ( brs nagar branch ) .

Internet Broadband connection — disconnect the internet connection

sir,

i am the coustomer of broadband internet connection and i want to disconect my internet connection.........plz disconect my broadband connection.

my number is [protected]and[protected]
and my email id is [protected]@gmail.com

Airtel Broadband Connection — Disconnection request pending for appx. 2 months

Dear Sir,

I'm continuously trying to get disconnection of my Airtel broadband line with landline no.[protected] since July 21st 2010 but it has not been done till today.

I've received two bills after my disconnection request out of which I've paid one. I'm ready to pay other bill also but only after I got the disconnection to avoid receiving more bills.

I've the mails received from Airtel 121 with the reference nos. to look into the matter, can provide you with details in next step.

An early response is highly appreciated.

Thanks & regards,
Vandana Kaushik
(M) [protected]

i mahendra singh kushwah, my land line no is[protected] at laxmanpura, padav, gwalior. i would take a internet connection for 549/-unlimited plan but your executive install connection for 499/- and send me bill of internet something 3000/- of first month. i complaint at all levels that it is cheeting .i want to pay bill in 549/- plan .pls correct my bill and continue my phone connection . i am your four years old and honest and timely pament costmore.my old complent no 37720422.my mail id is [protected]@rediffmail.com.