Airtel Complaints & Reviews

AirTel — not closing the connection

i have taking a new connetion on 11/08/08 no is [protected] sim no is[protected] but it is still not ACTIVE so i visit the AIRLET borivali west branch THAT i want to take connetion i have visited 3 times but they are not able to solve the responce over their is very bad insted of the manager is saying that that we can not help you she is not redy to HELP to solve the problem so what should i do &

AirTel — Closing of Postpaid

RESPECTED SIR, I M A POST PAID SUBSCRIBER AND DOING JOB IN TATA YAZAKI . BEFORE STARTING THE PLAN THEY HAVE TOLD US THAT MONTHLY RENTAL WILL BE 175 BUT AFTER SOME THEY HAVE CHANGED THE RENTAL FROM 175 TO 199 . MY CUSTOMER SERVICE HAS ALSO BEEN BARED . THAT IS WHY I M TAKING THE NEW CONNECTION OF VODAFONE AND WANTS TO CLOSE MY 2 NO. THE NO. ARE [protected] AND [protected]SO PL KINDLY CLOSE MY NO. THERE IS NOT PROPER GUIDANCE FROM OUR SIDE . SO PL SEE THIS MATTER SERIOUSLY THANKING YOU YOURS FAITHFULLY JALINDER THOMBRE TATA YAZAKI KESNAND, DIST-PUNE

skm

in airtel cards, i do not want to job alerts in my mobile [protected]. so please kindly request to you that closing the jobalerts in my [protected] number as early as possible

Namaste Mr. Gupta,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 15 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 15 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Broadband — Installation Money

I fillup a form for Airtel Broadband connection at my house in pahar ganj on 22/01/2010 and gave Rs. 1947/- Cash to the Executive comining from Airtel. After 2 days a call came and he said to me that there is No Visibility in my Area and your money will be refunded in 25 days.

But my money yet not refunded by the Airtel.

My Name is Vikas Raja
Address: 8063/8, Multani Dhandha Pahar Ganj, New Delhi-110055.
My Number: [protected].

Airtel — Installation not completed

Hi,

this is regarding an Airtel installation which was not done correctly after a lot of delay, Wifi connection was brought in but it didnot work.

Please et this done at the earliest.

Namaste Naren,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Naren,

Further to our discussion dated 15 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Naren,

We would like to inform you that your concern listed 15 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Internet connection not working

AIRTEL TELEPHONE NO :[protected] Broadband connection. For the past two days, internet connection is not working. When I tried to launch the complaint with the customer service, there is no proper response. Kindly look this matter very urgent.

AIRTEL TELEPHONE NO :[protected]
Name of the Organisation : Hand in Hand Tamilnadu
9/3, Radhakrishnan Street, T.Nagar, Chennai - 17

IT IS AN SOCIAL SERVICE ORGANISATION. KINDLY LOOK INTO THIS MATTER. MOST URGENT

Airtel — braodband coonection not working properly

My broad band connection is not woking properly and i loose the connection very often, while using broadband. Moreover i am not getting the requisite speed as according to my plan. It is at his worst. please do ensure its repairing or i will be compelled to surrender my broadband connection.

AirTel — everything

i have taken airtel brfore 1 week this is the worst network that i have ever seen, the signal is not at all good in this network and they are telling to wait for one month to get uninterrupted network connection. and the mobile office is also not good in connecting internet in my mobile. and after activation of sim they are sending message that my proof that i given was not enough. this thing they should look before the activation of this sim. hereafter i never ever use this useless network in my life

Broadband — broadband service not working properly

i am user of bsnl phone number i.e 2481727 for the last more tahn 20 years and using your broadband services for the last 2 years. i had been lodged more than 10 complaints with your department in last 3 months and every time they used to gave me these two mobile number to contact which are 2000867and [protected] and both these numbers arre always not reachable specially in working hours which you can also try at any time. Till today my complaint is pending and nobody bothers to check the same. So my humble request is to contact the concerned person and asked why their phone is not reachable and why they are not looking into my complaints.

So please take action earlier

Airtel Broadband — broadband is not working properly

broadband is not working properly, connection breaking after some time automatically

Airtel/broadband connection — Internet not working properly

I am useing Airtel broadband connection my account ID is 13476144_mp my internet is not working properly since 10 days. kindly resolve my problem immediately.


Thankyou

dear sir/madam,
my name is ganesh kumar kashyap from lucknow. i want to take internet home plan 749. what i do for this. my cell number is [protected]
ganesh kumar kashyap

Broadband — Broadband not working properly

MY BRODBAND CONNECTION 25338117 IS NOT WORKING PROPERLY. IT WORKS ONLY ALONGWITH THE BUSY TELEPHONE LINE. IT IS JUST LIKE A DIALUP CONNECTION.
AFTER LOT OF COMPLAINTS LINEMAN TOLD ME, THAT THERE IS A CABLE FAULT. THIS IS NOT IN OUR HAND. BUT IT WORKS WITH A BUSY LINE. IF THERE IS CABLE FAULT, THEN THE TELEPHONE CAN NOT WORK.

MAY I ASK GM MTNL TO REPLY ON THIS. WHAT I HAVE TO DO FOR SUCH TYPE OF CONNECTION. I AM NOT GETTING ANY BENEFIT OF BROADBAND CONNECTION. I GET CONNECTED ONLY AFTER BUSY THE LINE. I CAN NOT ATTEND ANY CALL WHEN I USES THE NET.

I REQUEST TO GM MTNL TO RECRUIT SOME GOOD ENGINEERS IN PLACE OF THESE ILLITERATE LINEMEN. SO THAT SERVICE LEVEL CAN BE IMPROVED.

PLEASE LOOK INTO THE MATTER ON URGENT BASIS SO THAT WE CAN USE YOUR SERVICE

Broadband Connection — Broadband not working

My broadband ib no is[protected] which is not working for last one month. After continuous complaints also I am not getting proper response from you people. Please look into it and sort the problem asap.

regards,
Hemant Shah [protected]

Airtel — Frustrated with the internet services,not working properly.

I'm highly pissed off with AIRTEL'S broadband service. Internet is not working properly,every now and then i make calls in the customer care department and instead of helping me in context to the same matter their executives are not ready to listen some times they just misbehave and hang up the call. I'm highly dissatisfied with their services. I request to the authority to please help me for the same as soon as possible.

AirTel — AIRTEL BROADBAND NOT WORKING

Hi,

This email is with regards to complaint number 33839146 lodged by me on June 14, 2010. This complaint is regarding my Airtel internet connection which is not working since the last 4 days. I have been repeatedly calling up Airtel Customer Care and each time I am given a false assurance that someone from Airtel will attend to the problem shortly and it will be resolved within 2-4 hours.

It is the same case today as well. I had called up in the morning and spoken to Airtel Customer Care. I have been given an assurance that the problem will be resolved within 4 hours. 4 hours have elapsed but I am still not getting the internet connectivity at my place.

Please let me know the escalation path so that I can escalate this case to the appropriate level. This kind o[censored]nprofessional behavior was not expected out of a reputed organization like Airtel.

Airtel should take this case on priority and resolve the issue immediately.

Regards,
Kunaal Mathur.

Mobile#:[protected],[protected].
Airtel Landline#:[protected].

Airtel Broadband Connection — Not working

Dear Sir ,

This is regarding AC 15553255 for an Airtel Broadband connection.

I had been repeatedly asking for last five months about net connection. But beyond my complaints raised the connection was never restored but Bill used to be Raised always.

It is really heartnening to see Company like airtel is not worried ab services but about charging customers unwantedly.

Three months back I told your people to disconnect the connection and Pay back my security amount of 1500.

Till that day I am only called for bills , which has now gone for 2 months o[censored]nused services to 5 months and that too because of delay from your side.

This ispurely humiliation the way your people call and expect the customer to be fool . They say to pay some money and close it.

I will request you to look at my compaint and seek a solution.

Regards

Avinash
[protected]

Airtel Broadband — CONNECTION NOT WORKING PROPERLY

MY INTERNET IS NOT WORKING PROPERLY AS THE CONNECTIVITY IS NOT STABLE ( IT DISCONNECTS AGAIN & AGAIN).
SO ITS MY HUMBLE REQUEST IS TO PLEASE TELL ME THE SOLUTION TO THIS PROBLEM

hello sir,
i am antony milton, and i am using 899 browser standalone tariff plan and today i paid the broadband bill rs 378/-, but from more than 4 days my broadband kbps is very slow(ie)50 - 80.i have made complaints many times and there is no response, i am very much disappointed with yours broadband service.

usr id : ch 1062604
account no :15954380
thank you.

My Internet and landline is not working since 4 days.please do the needfull as soon as posible.
My landline no is [protected]
D.D.U. Nagar raipur Chhattisgarh
mob -[protected]

dear sir
iam [protected]
i'am not want to pay my last bill of date 24/aug/2010 because.
i'am not activate this plan or any other member of my family.
this was mistake of your company.
so kindly sir please helps me & free me from this bill.


thankyou sir
date 3/sept/2010

AirTel — NET AND PHONE CONNECTION NOT WORKING

OUR NET AND PHONE CONNECTION IS DEAD FOR THE LAST 2 DAYS. WE ARE UNABLE TO CONTACT YOUR ABLE TEAM OF CUSTOMER CARE MEMBERS, SEEMS LIKE THEY DON'T REALLY CARE FOR CUSTOMERS.WE HAVE TRIED AN HUNDRED TIMES BUT IT SAYS CALL AFTER SOME TIME.
APPRECIATE IF SOMEONE COULD LOOK INTO THIS AND GET THIS PROB SOLVED, AND PLEASE INVESTIGATE WITH YOUR TEAM AS TO WHY THEY ARE UNABLE TO TAKE CUSTOMER CALLS....
MY NUMBER IS[protected]

From last 15 days i am getting such a bad connection..i disconnects frequently...Is this a Broadband connection or wat ..after so many complaints no action has been taken ...I'll wait for 2-3 days if there will no improvement i will plan to take new connection of other companies...sorry for all this bt I am frad yp from this connection

AirTel — Broadband connection not working properly due to poor connection done by Airtel

Dear Sir,

Kindly refer my below mails to Airtel, my broadband connection is not working properly. I have made several complaints but no one from airtel provided any concrete responses and my problem is still the same.

Request you to kindly intervene in the matter & get it resolved at the earliest.

Regards
Sachin Garg
[protected]


Dear Customer,



Thank you for writing to airtel.



With reference to your e-mail dated 11/01/2011, you have expressed your concern regarding technician visit for your airtel fixed-line [protected].

We would like to inform that your concern has been registered with us with the reference number 41825612 and the same will be addressed by 12-JAN-2011 11:00 AM.




It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.



Please do write in for any further assistance.


warm regards,

Antony Infant
customer care executive
bharti airtel limited

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=45474AB7C0C1...⇄



[protected]Original Message[protected]
From: sachin.[protected]@siemens.com
To: [protected]@airtel.in
Cc:
Sent: 11/01/2011 10:04:47 AM
Subject: RE: COMPLAINT REF NO.: 41667234, LANDLINE / BROADBAND (PH NO.[protected], A/C NO.[protected] [|BAL|Qrc2722416|]

Dear All,



For your information, no one from Airtel has visited the site yet. Your site
staff is providing misleading information.

I knew that there is a digging issue. But kindly let me know, all other DP¿s in
near by my site are working properly and connected to underground cable itself.

The DP from which my connection is restored, is also connected to underground
cable.

Now how can you close my request no 41667234?

I am really upset from this reply.

Request you to kindly call me at [protected] for clear understanding of my
problem.

Request you to expedite the same.

Now I request airtel to wave my minimum half month amount Rs.500/- from my
current bill.





With Regards

Sachin Garg

Siemens Limited
Energy Sector

Energy Power Distribution.


Plot- 6A, Tower-A, Sector - 18,

Maruti Industrial Area, HUDA
Gurgaon - 122015
Tel.: +[protected]

Fax: +[protected]
Mail to: sachin.[protected]@siemens.com



From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Monday, January 10, 2011 11:28 PM
To: Garg, Sachin IN GGN SL
Subject: Re: COMPLAINT REF NO.: 41667234, LANDLINE / BROADBAND (PH
NO.[protected], A/C NO.[protected] [|BAL|Qrc2722416|]



Dear Customer,

Thank you for writing to airtel.

With reference to your e-mail dated 10/01/2011, you have expressed your concern
regarding technician visit for your airtel fixed-line number [protected].

We would like to inform that as per 41667234 your request has been resolved.

As there is an digging issue.Hence, it take some time to resolve.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.


warm regards,

Amruthagiri
customer care executive
bharti airtel limited


Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=9BFD
572EB2D6F97FB1E6C95E12368ABE5117594F979D3 7 8 E769AF6187F&refno=Qrc2722416



[protected]Original Message[protected]
From: sachin.[protected]@siemens.com
To: [protected]@airtel.in
Cc: nodal.[protected]@airtel.in;care.[protected]@airtel.in
Sent: 10/01/2011 03:36:34 PM
Subject: COMPLAINT REF NO.: 41667234, LANDLINE / BROADBAND (PH NO.[protected],
A/C NO.[protected]

Dear All,

Kindly refer my below mails,

Airtel has provided me a commitment of 09-JAN-2011 09:00 AMto resolve my
problem.

But sorry to say, Despite of my several mails, the condition is still same.



Request you to expedite.



With Regards

Sachin Garg

broadband not working properly — broadband not working properly

sir I'm using BSNL 750 plus plan from the last 2 weeks my inter net is very slow connecting under 150 kbps, I inform, but no action taken, some times it is automaticaly disconnect and connecting pls rectify my problem as soon as posile my net speed is shown below my no: 281175

AirTel — Net not working

Dear Sir,

Net is not working from 3 days so pls do the needful.

Kindly take necessary action.

Regards
Sridevi

Connect — not connecting to some sites

I am using unlimited download internet plan of connect but unable to connect to some sites. I am unable to the problem exactly. Please try to resolve my problem.

AirTel — Network not working Properly

Network Problem in Navi Mumbai, From Panvel to Vashi This is my 3'rd complaint for Network is not available in my mobile Sony Ericsson Xperia X10 mini Pro. Please solved it
Thank You

Airtel — not disconnecting net connection after requesting many times

they are not disconnecting my net connection(along with fixed land line [protected] &broad band) despite several request. customer care do not pick up phone. once they disconnected but again they resumed as per their sms. already i have shifted my house and informed them.
from
samir mandal
hl-143, jamalpur colony

Airtel customer care — No proper response from customer care executives

Dear sir/madam,

I am Praveen kumar.K.R from chennai. my mobile no [protected] (Airtel GSM).
1. Am getting unwanted calls even after i registered do not disturb menu.
2. If i register any sort of complaint in 198 then for the next 2 to 3 weeks cal to 198 is not connecting.
3. There is no proper response from customer care executives.
4. Deducting my balance for the unwanted services. No refund they are giving even i tell that i doesnt used that sort of applications.
5. I registered for network change (i.e. PORT). The very next day airtel customer care executive called & told that they will activate some low tariff plan for my no but no such plan activated.

Airtel Broadband — NOT PROPER RESPONSE

WE CANT CONTACT THE COMPLAIN SECTION EASILY. IF WE TRY TO CONTACT AIR TEL BRAND BAND COMPLAINT NUMBER TO GIVE COMPLAINT ONLY MUSIC IS COMING AND THER IS NO ANY REPLY. NOW WE DONT DNOW ENGLISH TO TELL OUR PROBLEM . PLEAE CALL ANY OFFICER FROM AIR TEL MY NUMBER [protected] NOW WE DONT WANT THIS CONNECTION REMOVE OUR CONNECTION

AirTel — broadband not working airtel

we had made the complaint for the internet not working for telephone 47541514 via complaint no.1101122 dated 21 july and 1320062 dated 26 july.
thanking you
anita dawar
47541514

Air Tel Net Connection not working for last four days — Net Connection not working for last four days

Hi,
MY NET CONNECTION FOR NUMBER[protected] HAS NOT BEEN WORKING FOR LAST FOUR DAYS.
FOR THIS I CALLED CUSTOMER CARE CENTER SEVERAL TIMES BUT THE ISSUE IS NOT RESOLVED YET.
THE DETAILS OF THE SERVICE REQUESTS ARE AS FOLLOWS:
SERVICE REQUEST NUMBER :7202588
13 NOVEMBER
1.04 PM
SLA - 6.00 PM
AT 5.55 PM I GOT A CALL FROM BACK END TEAM THAT THE ISSUE WILL BE RESOLVED SOONER AND THE COMPLAINT WAS CLOSED.
BUT IT DID NOT HAPPEN SO.
7232386
14 NOVEMBER
12.06 PM
CSE: NAVEEN
THE RESULT : DISAPPOINTMENT
7232386 RE OPEN
15 NOVEMBER
1.01 AM
THE RESULT : DISAPPOINTMENT
ON 15 TH I AGAIN RAISED A COMPLAINT IN THE DAY TIME BUT IT WAS ALSO OF NO USE...
WOW WHAT A CUSTOMER SERVICE...
ON 16TH I AGAIN MADE A CALL AT 2.20 PM TO TALK A WITH A SENIOR LEVEL REPRESENTATIVE BUT MY CALL WAS PUT ON HOLD TWICE WHICH WAS CUT AUTOMATICALLY AFTER SOME MINUTES.
GREAT.
THIS IS HOW YOU DEAL WITH YOUR CUSTOMERS.
7384948
16 NOVEMBER
8.15 PM
CSE: ABHISHEK
NO RESULT.
AND WHEN I ASKED THIS REP TO CONNECT ME WITH SOME SENIOR I WAS AGAIN PUT ON HOLD.
THE DURATION OF THIS CALL WAS 15 MINUTES.
AND HENCE THE LIMIT OF THE PATIENCE IS OVER.
SO NOW I NEED MY NET CONNECTION IN WORKING MODE BY THIS EVENING.
AND AS A COMPENSATION I NEED A WAIVE OFF OF 15 DAYS MONTHLY RENTAL ON PRO RATE BASE IN MY NEXT BILL.
thanks
Shubham Bhatnagar
[protected]

AIRTEL/BROADBAND — airtel broadband is not working

my broadband connection number is 43602286.my broadband is not working since one month. i am getting only supply indication. kindly set right the problem at the earliest.

Namaste Saumitra,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Saumitra,

We would like to inform you that your concern listed 15 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Paul,

This is to inform you that your concern listed on 15 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Paul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I have registered for Blackberry service on my mobile phone [protected] by sending SMS < airtelbb > to 121 and done the procedures as they have directed. The instant activation is offered in their website and I've been waiting still for its confirmation.

I appeal the concerned persons to look into this matter and resolve the issue. I've sent the email to [protected]@airtelindia.com and got an automated reply offering the settlement in 24 hours. I have seen the same problems facing by others also. I do not understand why they offer this service instantly through their websites.

Sajin K. John
CEO & Managing Director,
Numak Corporation Ltd,
# CSS Microsys,
35/767, North Janatha Road,
Cochin - 682 025
Tel:[protected]
Mobile:[protected] /[protected]

Dear Mr. Rakesh Ranga,

My issue was solved automatically when I again tried to register the BB services after a day. My need was only for a week, and I'm back to the place where I've been deputed now for my official duties.

I was getting messages from AIRTEL that my blackberry device was not compatible for the services, even 7 days after my problem was solved. It was through the sms from an origin that I could not reply ot contact the concerned person. Nobody from airtel could resolve my problem or nobody had contacted me to hear what problem I was facing. I'm really sad with the support you are offering to your cutsomers who pay for your services. What is the benefit for a customer, if you send the sms with an origin that the recipient can never call, or send back a reply? I'm also the part of a company that serves thousands of customers.

Anyhow, thank you for responding to my concerns, even though via a third party provider.

Sajin K. John
Cheif Executive Officer
Numak Middle East FZE
UAE
Tel: +[protected]
1-Nov-2010

Namaste Mr. Kumar,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 14 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Have not received easy recharge amount

Hi team,
this is to inform you that i am an Airtel customer. As i am mumbai subscriber, and today i reachgae with Rs-111, from Kaushik communication, bhagwan bazr, chapra Bihar.as i am in roming. when i called to customer
care they said, we cant do anything call to mumbai. So request you to kindly do the needful.my contact no [protected]

Namaste Mr. Alam,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Alam,

Further to our discussion dated 14 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Alam,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sourav,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sourav,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — paid for 3g and getting 2g speed

Hi my name is Rakesh Khatri and my no. is [protected] I have recharged of rs 1500 for 3g activation on 23th may and from 28th may I M getting 2g speed.I have complained 7 times and called 25 to 30 times still no response.I think there is some problem with airtel 3g network tower that they don't want tell me.Many people are facing this kind of problem.I M using airtel from last 6 years but now I think vodafone is the best choice.So I want my money back as soon as possible or else I will make a police report.

Namaste Mr. Kulshreshtha,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kulshreshtha,

We would like to inform you that your concern listed 14 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — regarding speed of the internet

i'm using airtel broadband of 512 kbps nearly 1 1/2 years and i'm not satisfied with the speed given by the airtel... the downloading speed should be around 100 kbps something but i'm geeting only 40 kbps... please give me solution for this matter,, broadband speed which i'm using is just like a dial up connection...............

Namaste Mr. Das,

This is to inform you that your concern listed on 14 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Das,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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why you are start to deduct amount from my account,realy I am scared of your service, 7 time I told that don't send any sms or services like news , video,games which will deduct my money,stop all this .is there any one who listens your cutsomer.and please return my Rs.10/-back to my account,I have not asked any services from you.my no-[protected]

AirTel — Wrong deductions

This is for mobile no: [protected].
Rs 30/- was deducted twice first on 3rd jan and again on 11th jan. I had not opted for any of yr services.Then why this has happened? Is it the way u fleece yr customer? Thid had happened earlier also n then u said sorry and credited tne amount. Me and my friends would b seriously thinking of leaving u.


NETWORK IS ALSO VERY POOR IN MY AREA THESE DAYS.. I EXPECT MY MONEY [ 30=30] == RS 60/- TO B CREDITED TOMY A/C IMMEDIATELY.

AirTel — wrongs deduction

my name is vikash. I am using airtel network till last 2 year. But now airtel doing wrong deduction of my account. Its doing when i recharge my account. 1st time they deduct 30rs ,2nd time 7rs and 3rd time 15rs . Please do something for me as soon as posible. And give me my money back.
Thanks & regarding
Vikash
[protected],[protected]
Id:- [protected]@gmail.com

i'm too facing this problem

i'm too facing the same problem

I AM AN AIRTEL USER BUT WOULD NOT BE A FUTURE CUSTOMER DEFINETLY
WHAT SHOULD I DO PLS HELP ME

MY BALANCE IS WRONGLY DEDUCTED CONTINUOUSLY AND CURRENTLY IT IS IN MINUS
MY ALL SERVICES RELATED TO SMS HAVE BEEN STOPPED DUE TO UNSUBSCRIBED SERVICES
I AM GEETING PROBLEM REALLY
PLEASE HELP ME
[protected]

AirTel — wrong reduction

wrong redication
18 tarik ko maine costomer care ko call kar ke pucha konsa recharge airtel friends1 karau valuidity ke liye to waha se bataya gaya ki 41 ka recharge karo, wo karne ke baad mujhe airtel to airtel 10p/s ki jagha 30p/s charge lag raha to maine turant c.c me call karke complent darj karai to unone complent ka refferance number diya CHTAC[protected] aur kaha ki 22 tarik ko 1 baje tak complent solve ho jayegi lekin ab mujhe 10p/s ki jagha 1rs p/s lag raha hai. PLZ HELP ME mo no [protected]

AirTel Bharti — wrongly balance reduction

I ws recharge my airtel accnt yestrday 120 rs bt today my balance automatically deduct 90rs frm my accnt...i m complaint to customer care bt they r nt well intrct wth m..they told m u r downloadin videos frm airtel live bt sir my internet pack is already actvatd since last 4 mnth so why m downloadin thru airtel live..so pls take further action n gve m my deduct balance return...my nbr is [protected] my self rushi

Very bad service...furter nt take any action

Airtel — Not recharged but reduce amount in account

I recharged the amount of Rs.50 by using HDFC Euronet, amount is reduced from my account but it's not yet recharged

Namaste Mr. Panigrahi,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi Gokul,

I am DS Rout, a volunteer helping consumer for resolving their problem with any company or brands.

You can write me at [protected]@gmail.com so that I could give you a way to resolve your present problem.

Thanks

DS Rout

Namaste Mr. Panigrahi,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saraswat,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Saraswat,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Billing after close the account

I had Airtel mobile connection [protected]. That was a corporate connection with IBM. I requested for stop service and did couple of mail communication. At last account closed when vist Airtel counter at Indiranagar, Bangalore. As per advice I had paid the unbilled amount and close the acount. Same i have confirm over phone with customer care (121). Also send couple of mail to confirm the account status and they mentioned account closed permanently. In those mail Airtel dosen't mention any due ammount. After these formality I leave the country and now sattled in Belgium. All of sudden after almost 3 months Airtel send a demand notice for Rs 2453.07. Please note I am not in same assignment and that connection was not for personal use. So who will pay? Why Airtel close account if there was pending ammount (beleive there was no due)? Why customercare not aware me before the due ammount if there is? Why my internet account not showing any due ammount? I will not pay any ammount, please advice.

internet connection airtel bharti — refund payment

I Booked internet conection of Bharti airtel limeted add 224 okhla industrial phase 3
but not make conection and not Refund my payments my conection detail and complaint No .

conection apply form No 1881568

complaint No 24996474

25502590

Ref No [protected]

Airtel Broadband — Generating bills after submitting for closing the account

Hi,

I put the request to shift my broadband to on last week on Nov 2009 for 30/11/2009.

After a week when I call to customer care at 121 I came to know that there is no network in that area and then itself I confirmed to close he account. Customer care told me that he put the note and my connection will be closed.
On 14'th Dec I received a call from Airtel about the connection and then too I confirmed him to close the account. I received inflated bill of whole billing cycle.
I visited sec 57, noida office and met with help desk there She told me that on till 14'th I have to pay as the confirmation was given on 14'th Dec 2009.
I paid the bill thinking that it will close the account.
But I again received the bill of Dec billing Cycle.

I informed again called to customer care and written too. I again received the reply with new ticket ID for closer.
I called customer care again he is not giving any info.
I am feeling harassed and cheated.

Please do let me know what are my options.

Thanks,
Praveen

AirTel Bharti — closed my number

i have done poetability a number [protected] from reliance to airtel. in this it will take 45 day after many complain and visit airtel outlet. after that it worked and automatic closed and massage invalid sim in phone and number not working. when i call to custmare care they told it is not a airtel number. when i listened it i get socked. becouse i have talked with this number in airtel netword and get recharge with airtel boucher and now they tell like this. i have been suffering by this for ten days.

AirTel Bharti — internet connection

I want to disconnect my airtel internet for i have talk to airtel customer care 6-7 times but they say in this time system updation are going to continue so call after two hours.so please i request to you disconnect my airtel internet.
your faithfully
shivam singh
airtel account no. 16088741

Dear sir/madam
I was using airtel no. [protected] from last april, but yesterday I got a messege on phone, 'SIM card registration failed' Then I called to customer center but they told me, my number has been closed and they have no any record about this number. Please let me know why this is happining?

[protected]@gmail.com

मैँने अभी अभी [protected] पर अपीलीय प्राधिकरण को कल किया था और मनोज नाम के अधिकारी से लम्बे समय तक बात भी हुआ था । बताया जा रहा हैँ कि जिस नम्बरको( [protected]) मैने विगत 3 महिनोँ से प्रयोग कर रहा था जिसको वृन्दावन की एक दुकान से मेरा ड्राईभिङ्ग लाईसेन्स की कपी देकर मेरे अपने नाम से ही चालु करवाया था लेकिन जब कल ये नम्बर एकाएक बन्द होगया तो पुछताछ करने पर यह बताया जारहा ये की यह मेरे नाम पे न होकर किसी राजु नाम पे चालु था और यिसको 25 JULY 4.22PM पे बन्द कर दिया गया हैँ बल्कि कल साम(26 july) को यिसी नम्बर पर मैने RS. 100 का रिचार्ज भी किया था । मैँ ये पुछना चाहता हूँ कि यदि नम्बर बन्द होगया था तो रिचार्ज किउँ ACCEPT किया गया? और सेवा बन्द कर ने से पहिले किउँ बताया नही गया? और बन्द होने के बाद किया गया रिचार्ज का amount कहाँ जायेगा ? कृपया कृपा करके बताईएगा ।

Airtel — Being billed even after connection closed

Hi,

I used to have a Airtel broadband connection with number [protected] and customer id: 16114329. I gave in a request for cancellation of this connection on 21/09/2011 with request number 4428136. But still I am being charged ridiculously every month for Rs 386.05. I called in customer care to settle this and it has happened again. In my airtel profile(when I login into the airtel website), I still see the telephone and the DSL connection as active. I paid all my dues and I am still being billed.

Thanks and Regards,
Prasoon
+[protected]

Namaste Mr. Kumar,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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This happened with me as well. Just ignore them and before doing it abuse them in mail and threaten to lodge a CONSUMER Case

Namaste Mr. Kumar,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sharma,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sharma,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Saif,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Saif,

Further to our discussion dated 13 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Saif,

We would like to inform you that your concern listed 13 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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SND — Every day sms

We are receiving sms from the Batras health clinic every day
We are receving sms daily from rental from [protected]
We are receving too many sms from Canara Bank for change of passwords every day

Namaste Jayaprakash,

This is to inform you that your concern listed on 13 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Jayaprakash,

Further to our discussion dated 13 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Jayaprakash,

We would like to inform you that your concern listed 13 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi Sandeep Kumar,

Still the issue not resolved...

Today Also I received SMS from airtel to recharge my AIRTEL DTH account. I have submitted the necessary document six days back and Mr.Ankur called me and informed that it will be stopped 48 Hrs. But still I am receiving SMS and calls too.



Thanks
Jayaprakash

Airtel — slow blackberry internet service

sir..i have activated blackberry internet service on my no. [protected]. well the download speed m getting on my bb is 1kb/s which is really slow same with the browsing.there is no prob with my mobile i used my sim on another blackberry device still it gives the same speed. hope u will reply soon........

Airtel — balans

deer sir
my airtel sim card cut the balans without any rejan and the custmore care employ can not atend my call.
any time i am try the custmar care no. they can not respons my call.any time i am recharg my acount the company cut the ballans.

Namaste Kamal Kant,

This is to inform you that your concern listed on 12 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Kamal Kant,

We would like to inform you that your concern listed 12 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rajabhimanyu,

This is to inform you that your concern listed on 12 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Rajabhimanyu,

We would like to inform you that your concern listed 12 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — poor response

whenever a complaint is lodged, a fixed reply comes that your query shall be replied in ... hrs, which is never done.

Right now, I am unable to access the web as they are blocking the Date column & then asking to submit the DATE of Birth

Earlier also I had tried it several times, but No Response from co.
Always same----shall reply in ... hrs.

AIRTEL DIGITAL TV — NON RESPONSIVE CUSTOMER CARE

TO,
AIRTEL DIGITEL TV

SIR,
I AM PEEVED TO SAY THAT I AM FED UP OF YOUR TERRIBLE CUSTOMER CARE AND IRRITATING SERVICES.
I HAVE UNFORTUNATELY BUYED TWO SET TOP BOXES OF AIRTEL DIGITAL TV FROM A SHOP AT KANPUR ON 6 MONTHS FREE SUBSCRIPTION SCHEME (M/S SARALA AGENCY)ON 23 rd DEC, ’08.
ON THE DAY OF INSTALLATION I HAVE USED ONE OF MY TWO ACTIVATION VOUCHER WORTH Rs 2000/= SR NO# [protected]& AND 3 -4 DAYS LATER WHEN I TRIED TO ACTIVATE THE SECOND VOUCHER THE VOUCHER WAS TERMED INVALID.
MY CURRENT ACCOUNT IS PRESENTLY STATED AS NEGATIVE Rs 1500/=.
I HAVE TRIED TO ACTIVATE THIS VOUCHER ON INNUMERABLE OF TIMES BUT A COMPUTERISED VOICE STATES THAT THE SCRATCH CODE FOR THE ABOVE TRANSACTION IS INVALID.
I HAVE CALLED YOUR TOLL FREE NO [protected] WHICH I THINK IS THE WORST CUSTOMER CARE I HAVE EVER CALLED.
MY FIRST COMPLAINT NO. 486641 WAS NOT FIXED AND WAS CLOSED WITHOUT ANY TELECOMMUNICATION.
MY SECOND COMPLAINT IN SAME REFERENCE #NO.493296 IS NOT AS YET FIXED, WHICH WAS REGISTERED ON 15 TH JAN, ’09.
I REGRET TO SAY THAT IF THE ABOVE ISSUE IS NOT BEING FIXED AT PRIORTY I WILL HAVE TO MOVE TO THE CONSUMER FORUM.

ACTIVATION VOUCHER SR NO# [protected]

ON FOR DR ABHISHEK TRIVEDI
AMIT SAXENA
CELL-[protected]


CUSTOMER ID-[protected]
CUSTOMER NAME- Dr ABHISHEK TRIVEDI
ADD- 128/194/57 K, BLOCK KIDWAI NAGAR,
KANPUR
MOB#[protected]
#[protected]
# [protected]

AIRTEL DIGITAL TV — Poor Service and Response

I am unable to add a new package in my account. They say the account is not active but I am able to watch the channels. They re-installed the connection in a new location after that they the account is not active. They have taken Rs.600/- from my account and they the account is not active. I have spoken with the Manager of the Call center of the Digital TV. He promised me the service will be active with in 2 days but even after 10 days they say its not active. The same manager has also promised that he will call me back with in 2 days. But he never kept his promise.

Airtel — non responsive customer care

My mobile no is [protected].
I had recevied a massage on 8 nov 08, saying that all my std calls will be charged Rs 1/min. but when I called on std nos. they charged Rs 1.5/min. Then i Went to customer care for the same they listen & added the extra charged amount to my mobile balance & said the service will be activated soon. but this service is still not activated. I had talked to the customer care several time regarding this but they don't respond to this, even they cut the phone, while they can say that they can't solve it or forward to seniors.
Kindly look after this matter.

Thanks & Regards
Tapas Chowdhury
e-mail : tapas.[protected]@gmail.com
mob. [protected]

If you want any action, you should mention your Customer ID. How else would anyone know who you are.

I am planning to take these airtel people to consumer court. I need your permission to quote your case. please send me your details as soon as possible.
regards,
vijay sthalekar
[protected]
pune

Dear Sir,

My name is gopal. I am using Airtel network since 1year. Recently i am facing problem like continuiously receiving messages (from mobile no. 5432101) at the same time i am loosing one rupee per each message. So please rectify this and stop sending messages. Awaiting for your reply. Kindly do the need ful.

Thanks & Regards
MLP Gopal

HI AIRTEL I BOT SET TOPBOX BUT IM NOT SATISFIED FOR YOUR SERVICE YOUR ENGNIER NOT SET PROPER DIS BECOSE DIS SIGNAL VERY VERY POOR

AirTel — Poor customer response

I have been an airtel customer since 1999. In 2003, I took up their offer of 'lifetime connection' paying a whopping Rs.999 then. After migrating to UK, I used to use this connection intermittently. In 2007, I realized the connection was deactivated. On my immediate trip to India, I visited the Bannerghatta road where my request was met with a pathetic front desk. After several communication including copies to Mittal, the chairman and reminders by email and phone calls from India and UK, finally one of the nodal officer agreed to issue the number to my cousin, so I can still hold the SIM. I hold this SIM card and continually have flushed money into this SIM. However for whatsoever reason not known to me, I can never make outgoing calls. I could sent text messages. After this realisation, my cousin and I have sent out at least 30 communication to customer care, nodal officers, appellate officer. Besides the automated email, we have had zero response. A message

We tried contacting Amrita Gangotra, via email and social media with a responsible officer as her who is at the helm of affairs refusing to connect.

The AIRTEL customer relations have become so very structural and pathetic, it has bottomed out to the worst possible mobile service provider ever I have come across. It clearly reflects as to how much we Indians can be treated to bureaucracy and cheating by such providers. Standard email responses without any customizations, irresponsive staff right from bottom-line to the top. My personal opinion is that one must try other service providers who spent much less on Advertisements and focuses on quality people to interact with customers to cater to their needs. I am big follower of Shah Rukh Khan, but pity that he is not aware as to what his image is up against recommending a brand that stands to me for structural bureaucracy and holds a penchant to harass customers. Should India have had a number migration, I would have been moving this number to other suitable providers.

Should you want to have evidence to the multitude of email communications to people at Airtel, please feel free to contact me at [protected]@yahoo.co.uk

Airtel DTH — Poor Response

Hi

This is Mahesh here. I got a situation.
For past 1.8 years i am using Airtel DTH i got a issue with signal so raised a request and could not be resolved, complained of an issue with the Clamp in the reciever. Since that was an old version of DTH they said " they dont have the clamp entire DTH has to be changed" this was fair enough.

I got a new package this guys tried installing it couldnt get proper signal and complained of the wiring issue and installed a new wire. He tried something to get it work temporarily and the signal goes down intermittently its freaking me out to reach to customer care. Other than raising the compliant request number i don't see any action in this regards. Some Please help in this regard on how to raise the complaint to a manager. Customer support executive is cutting the call when i ask for a manager.

Please help me registering a complaint. I am completely pissed with this issue.
I am without a connection for more than a week.
I have opted 2nd time for Airtel DTH for their customer service but you guys are proving it wrong.

Regards
Mahesh G
[protected]

AIRTEL DIGITAL TV — Awful service

I have Airtel Digital TV connection(id no. [protected]) for the past 8 months and have been recharging online every time before time always for maintaining the connection. However, for the last two times
even though I recharged well before expiry, I kept getting sms from Airtel suggesting that my connection would be disconnected. Called up customer care (which is again difficult to get through!) and explained the issue. The first executive was adamant and wanted my debit card number even when I kept on insisting that it was a netbanking transaction and I gave him the transaction ID. Call got disconnected and the next executive was better and I was told that the complaint has been raised and it was a glitch in the software that probably did not update the info. Problem was resolved but recurred again the next time. My expiry date was 22nd march and I recharged with Rs300 on 18th March but still I started getting sms from Airtel. Initially, I ignored thinking that it might be the same software glitch problem however the sms continued and I called up the cutomer care number. It was hell getting through that number. had to wait for 15 minutes to talk to an executive. Again explained him the situation and was given the same response that it is a software glitch and that I should not worry. But alas on 24th march my connection was discontinued!!!!!!!!
I have decided to get away with airtel digital TV and would advise others not to venture into it as well. They spend lot of money on filmstars for promoting their product, it would have been better if they spent the money on better software and product !!!

Dr Dhar

AIRTEL DIGITAL TV — Poor Product & Worst Service

I've bought 2 Airtel DTH connections in hope that I'll be able to view good quality TV. These are bunch of crooks. There have been problems since starting and it is the worst service provider. I've faced so many problems with Airtel DTH that i can write a complete book on it. Here are the details:

1) Installation time provided 24 hrs. Installed after 5 days due poor internal coordination
2) Everytime there is some wind the dish stop getting signals from satellite and TV is down for 24 hrs.
3) Customer care gives 24 hrs time for complaint to be attended and they appear after 48 hrs.
4) May 21st i registered a complaint, a message came that engineer will visit tomorrow before 2 pm while the engineer did not come and I received the message that your complaint has been resolved while DTH was still dead. I had to register the complaint again and it got attended to after another 24 hrs.
5) Yesterday there was some heavy wind and my TV is dead since then, called up the customer care yesterday and as usual the server is down we can't register the complaint. Called up today and the response is that we'll attend to your complaint after 24 hrs.

Worst service Airtel DTH, Product Airtel DTH. Third class customer service Airtel DTH.

Rohit Tuteja
[protected]

Yeah. It's solved now...thanks!

AirTel — Poor Response/Service

It is amazing how Airtel still survives. I lodged a complaint on 14th May and again on 16th May as well as after two weeks on 31st May that my landline cum broadband is not working. Amazing customer services which hitherto unheard of was doing the rouns assuring"Give us one more day", "Give us one more chance",etc,. and I visited their Indira Nagar Office near the Footbridge. Amazing scenes witnessed at the queue of Broadband/Landline with atleast a dozen customers with similar complaints. Each one asking they wanted to see the Manager. The lady at the counter was helpless and to add insult to injury, their Manager-Ms.Barkha comes peeping out every five minutes and whispers to the counter to get rid of the customers as soon as possible with little attempt even to care for the horrible situation faced by Airtel customers. Such is the state of affairs of Airtel and I finally cancelled my landline and went for another subscriber telecom company.
My advice to one and all- "Once upon a time there was Airtel but not any more as it is HellTell"

AIRTEL DIGITAL TV — POOR SERVICES & NON RESPONSIVE TO CUSTOMER COMPLAINTS

I am a most promising customer on Airtel digital TV network but now i have only to say that AIRTEL IS A POOR SERVICE PROVIDER & A NON RESPONSIVE CUSTOMER SERVICE PROVIDER.

On 26th june i have requested to migrate to have movies now activated in my channels; for migration possibility i have confirmed my availability on week ends (saturday & sunday). but nothing got shaped up. finally i was forced to withdraw my request on movies now.

With no prior information on 16th Aug 2011; an service engineer arrives my resd & in presence of my wife he got the migration thing done; whle he left we found that only 3-4 channels were active while almost all the channels were not Working error NO SIGNAL = B001

Complaint was filed and was assured to get this complaingt resolved by 3:30 pm on 17th Aug 2011.

On 17th Aug 2011; NO SOLUTION
A message was made to my registered mobile reading as problem resolved; but nothing happened. On checking with the customer service desk i was told as wrong mobile number and wrong adress. I have crosschecked the same with the dealer M/s Hitech and find that my resd at GT road Sahibabad is not a part of his execution territory. this was again updated to the customer care supervisor.with a complaint on the dealer too.
Again it was comitted that the problem will be resolved by 3:30 on 18th Aug 2011.

18th Aug 2011
No solution; this time when i sopke to the senior supervisor - customer servise desk he responded in a negative manner;
PROBLEM REMAINED: AS IT WAS.

19TH Aug 2011
This complaint was forwarded to NODAL OFFICER at [protected]; where this was assured that the problem will be resolved in mext two hours.And waiver will be provided for the non functional days.
OUTCOME OF THE DAY: NO TV SIGNAL

20th Aug 2011.
the condition remained the same; spoke to customer care executive and was commited
that the problem will be resolved in next couple of hours. and finally the day went off with no solutions.

NOW WITH LOT OF DISSATISFACTION TO AIRTEL I CAN ONLY SAY SORRY FOR THE SERVICES I HAVE EXPERIENCED WITH AIRTEL DIGITAL TV SERVICE

MY SINCERE ADVICE TO FRIENDS READING THIS
NEVER GO ON AIRTEL DIGITAL SERVICES NOW FOR THIS WAS EARLIER A GOOD SERVICE IN THE PAST BUT NOT NOW.
Airtel Digital TV ID No.[protected]

yes..they have not resolved my complaint since 9 aug

i have got mobile in bangalore airtel number [protected] . i have shifted to chennai evennow airtel r deducting daily money for vas and fun which i have not confirmed at any circumstances. last tendays they havededucted more 30 rs from my ac . very very poor response foor sms and dialling . customer care not at all wooried about this . for this i have switched off . so pl waive all the charges u have collected from me, pl respomse to this message.

emailid ragavan.[protected]@gmail.com

name . k.raghavan

Bharti Airtel — Poor response and service

My Airtel number is [protected].

Paid Rs 98 for GPRS connectivity on June 21. The service did not get activated inspite of calls to 121, 198, 12118 and mails to [protected]@in.airtel.com and messages to 52212, 543210.

The mail response was to seek time upto June 29 to do the required setting on Airtel side for activation of the service which should have been automatic on payment of the fee!

Two vists to the Airtel Shop in Banjara Hills where I paid the amount were also unhelpful.

Finally, after many misdirections from 198 and 121 a supervisor resolved the very simple issue by taking approipriate action. A simple matter required hours of effort spread over two days!

Namaste Mr. Kushwah,

This is to inform you that your concern listed on 12 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kushwah,

Further to our discussion dated 12 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kushwah,

We would like to inform you that your concern listed 12 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Broadband — Incorrect Billing

Hello All,

I had requested for a Airtel 555 Broadband plan. This was provided at my residence on 29th Dec 2008. I have very limited use of broadband .. Inspite of limited use I have been billed Rs 3746 as unbilled usuage charges. On complaining to the customer service desk @ Airtel I did not find a sympathetic listening from the supervisor. She put the onus squarely on me to prove the fraud and misuse. In frustation merely 2 weeks after subscribing to Airtel Service I have requested discontinuation and will be filing a case againt the company in court

We have been using airtel broadband connection for the past 5 years. We used to get bill in the range of 1500/- to 3500/-. Last month to our shock we received a bill for 51, 858/- which is exorbitantly high. We launched a complaint on 22nd June, 2009(Complaint no.[protected] and informed the customer care that there is some mistake at their end we know for sure our usage and our downloads are also limited. The issue has not been sorted out till date.

We have been using airtel broadband connection for the past 5 years. We used to get bill in the range of 1500/- to 3500/-. Last month to our shock we received a bill for 51, 858/- which is exorbitantly high. We launched a complaint on 22nd June, 2009(Complaint no.[protected] and informed the customer care that there is some mistake at their end we know for sure our usage and our downloads are also limited. The issue has not been sorted out till date.

Airtel Broadband — Incorrect Bill

I Jagdeep Shokeen r o H.N. 3642 Sector 23 Gurgaon is using Airtel Broadband for last 1 year.
My Airtel Land line number is[protected].

I was using Rs 250 combo plan with night top up. In first week of july I requested for plan change to Rs 899 unlimited. I have been promised that speed in my new plan is equivalent to my previous plan but I found out that was not the case. So I requested for my previous plan (250 Combo + night top up) to be re-activated.

In second week of july I got the confirmation that my previous plan is reactivated.

now when I get july bill it is around Rs 10 000. Charging is done without any top ups and free time.

This is highly unjustified.

I have raised 2 concerns with your customer service on 27th July 9th August.
(ref.[protected]


Jagdeep Shokeen

Hello Sir/Mam,
I am Subhashree Nayak, customer id is [protected][protected]@airtelbroadband.in using Airtel service from 1month.My landline number is [protected].

I was using 128 kbps with unlimited download with Rs 599/- plan.

But at the monthend while i was calling to customer care to pay the mothly rental fee, that pepole said that You are in Rs799/- plan how is it possible.You pepole are automatically entry the Rs 799/-plan without my information.Means You are cheating the customers.

And second thing is my landline bill is Rs1800/-.Its totally impossible.As i am single user, i didnt call this much amount as per my knowledge and also when i was checking my landline without i call toa ny number the landline bill is increasing.Why this problem is occuring.And i also give complaing to customercare in the middle of the month they said dont give complain now, at the moth end give complain to us.At the month end i came to know my bill is Rs1800/-.So what should i do.Really i am dissatisfied with airtel service .I didnt expect this from airtel.

Please i am requesting to do verification for my internet speed and also landline bill as soon as possible.

This is highly unjustified.

I have raised 1 concerns with your customer service on 7th September 2009.
(ref.[protected]
[Note if you will not give any reply then please provide me your higher authority or branch mail id or contact number, i will give complain to him because its impossible to pay Rs 3000/- without using the service]

Regards,
Subhashree

Airtel — Unjustified Rent

I had an Airtel Internet connection.I asked for a yly bill as against the mthy. During the period the service was very poor hence requested to convert into mthy or disconnect the service.They disconnected the service & now after 6 months they are asking us to pay rent for the entire yr for the service we have not used,They are telling that as per policy we are suppose to pay for the yr & if we disconnect no refund.Require your help in knowing whether actually we are suppose to pay for the yr for the service we have not used.We are being harassed with legal notice.

Airtel Broadband — Harrassment by Airtel

I have a Airtel number[protected].This is to inform that i was billed for Rs. 1550 which was paid on 16 September'09 through online transfer.Errouneously it was transfered to[protected]it was typo error). I have informed Airtel the same date and till date we have made more than 20 calls to reverse the entry..We are also ready to provide bank statement as proof which would reflect the amount debited from my Wife's account (Rashi Sinha). but its in vain. Airtel helpline number always provide a new complaint number but no resolution. Each time we call they inform that the problem would be resolved and amount would be credited within two days but its been more than one and half month and amount has not been credited back. Now their collection agency is harrasing that they will disconnect our line if payment is not made for the month of October'09. My question is wht kind of service Airtel go gango about when they cannot even resolve simple issue. Would request strict action against them..one reference number provided by them is 24424280..there are many more reference number which can be provided on request.

I had a broadband connection (my account No.[protected] and requested for safe custody on 24 February 2010 and gave request for cancellation of the connection on 26 April 2010. There were no dues from my side to Airtel. (I have all the bills and receipts ever since I took the broadband connection). However on 11th october while I was travelling, I received a call from a Lawyer Sadhana Koushik (Mobile No. [protected]) as well Mr. Rajvir Singh from Tis Hazari Court (Mobile No. [protected]) from Delhi to immediately pay airtel Rs. 60,000/- in their nearest office or else be prepared to get arrested and we are sending papers to Secunderabad Court.
Ever since the above episode, I tried calling airtel(Nodal officers, appelate authority through their telephone Nos.[protected] and[protected] but gets no response and could not get connectivity to the so called officials who are supposed to be available for clarifications.
I would also like to highlight here that there are numerous e-mail correspondence on this and none of them are able to give me a satisfactory reply.

I hope atleast through this forum airtel will be able to sort my issues at the earliest and will allow me to live peacefully. I has undergone bypass surgery and this agony created by airtel is causing me severe depression and sleepless nights.
My gmal ID and the mobile Nos are available with airtel. However I am giving it here once again my gmail ID charles.[protected]@gmail.com

Airtel on ripoffreport for scams, extortion and harassment:

http://www.ripoffreport.com/medical-expert-witness/bharti-airtel-bharti/bharti-a...⇄

Airtel Broadband — force to change current plan

i have use airtel broadband service at 128 kbps unlimited speed in last 1 year ,but now airtel reduce my speed 128 kbps (avg 50 kb/s)download speed to 8 kb/ps download speed ,reveral time i call for customar care but they are not respose please register my complant and please solve.also some executive call me and force to change my plan 606 rs per month to 799 rs per month for better speed .please solve my problem
thanking you

AirTel — harrassment by airtel

Hi
Several complaints on Airtel Broadband.

Airtel representatives do not take note of all requests.
Reference numbers were issued only for change in plan but not for disconnection.
Paper Bills suddenly changed to e-bill without my consent ( and sent to wrong id inspite of repeated corrections).
Aitel was to revert with clarification of bills( bills more than Rs300 of the agreed on plan per month ). But since they did not get back on time i am billed for two extra months. The reason their executives have not taken down my cancellation request. Then i have to pay for an additional month as Airtel needs 7 working days to cut the connection.
And while i wait for them to revert recovery agents harrass me every day. Issue notices. Threaten to take me to Lok Adalat!
What does Airtel take us customers for. Can we not be treated better? Would appreciate help to get this attitude of airtel stopped.

Airtel Broadband — unjustified bills

Dear Sir,

I am a Airtel Broadband subscriber.My account number 13958747 and phone number is 45612789.

I made several calls to your customer care number since December 2010 for disconnecting my connection.

But till date my connection is not disconnected and you are adding bill month on month whereas I am not using it any more

Calls made
On calling airtel broadbandcall centre on 6 Dec 2010 ,call id 1303295.I was told that my rental is stopped and connection would be disconnected.
On calling airtel broadband call centre on13 Dec 2010,call id[protected].I was told that I would get the full & final bill and someone will come to my house from airtel for further formalities on disconnecting.
On calling airtel broadband call centre on 06 Jan 2011,call id[protected].I was told that my request of disconnecting is under process and I would not be billed further.

My grievance here is that neither till date my connection has not been disconnected nor my bill genration/rental has stopped.
Till date the same has compounded to Rs 3044.

Why should I pay for not using it since 6 Dec 2010 when I was assured that my rental has been stopped?
Please issue me bill til 6 Dec only
.
Regards,
Hemendra

AirTel — Incorrect bill issue

My name is Srivatsa MR, and I am a resident of Bangalore. My mobile number is [protected]
I have been facing problems regarding billing and payment from Airtel.
Airtel has been regularly calling and sending me sms and email reminders to make a bill payment. However, I have repeatedly pointed out to them that the amount mentioned in the bill (Rs. 1424) is different from the amount they have asked me (Rs. 1774).
The problem is that the bill they have issued does not have full details. How can I pay without first receiving a bill that has all details of total amount to be paid?
I have already expressed my readiness to pay if the correct bill amount is furnished.
I have repeatedly asked them to understand this problem, but they have made NO efforts to do so.
Further, they stopped outgoing calls and sms from my number yesterday (June 13, 2011), which has severely affected my freedom to conduct my professional duties in a normal manner.
Despite my repeated request to them to call me and talk to me, there has been no such effort.
Airtel must apologize for causing trouble and inconvenience to me and for harassing me with payment demands. Further, adequate compensation should be considered for cutting off normal services to my number, which adversely affected my freedom to do my work.

Mr. Rakesh Ranga

This is Srivatsa M R.
I am sorry to inform you that absolutely nothing has been done by Airtel to resolve this issue and make me feel that I am really a valued customer.
The only thing I have received over email is a standard apology mail.

Do you have any idea what is the extent of trouble and loss I have had to go through because Airtel suspended my outgoing services WITHOUT prior notice? And all this due to NO fault of mine!
It was Airtel that first issued a wrong bill, which prevented me from making payment.

And again today (June 21st), outgoing services to my number have AGAIN been suspended. Again, this has been done for no reason, and without any prior notice.

The only thing that Airtel offered to me was a waiver of late payment charges, which I wasnt supposed to pay anyway because the whole fault lay with Airtel.
Then, there was no effort from your side to even find out if I was satisfied with your half-hearted effort to make amends.

And without confirming all this, you have again suspended outgoing services to my number.

So, right now, I can only receive calls and smses.

On what basis are you telling me that my concern dated 14th June 2011 has been resolved?
I refuse to accept that it has been resolved.

Srivatsa.

AirTel — Airtel broadband-wrong bill and harrassment

Dear sir/Ma'am,

This is with respect to the broadband connection which we had taken from airtel in the end of march.

Account no. 16442325

Starting: 23rd march 2011

Plan requested for : Unlimited

The plan given was: impatience 799 with 2mbps of speed, and free dsl limit of 5gb - stating that there is not much difference in download limit, but speed was much better with the Impatience and that for our requirement this plan was ideal.

And the airtel representative helping me said that this plan was enough for daily 1-2 hours of internet browsing not involving regular downloads and we could always switch to unlimited plan but speed was not good in unlimited plan, taking an advance rental of rs.799 from us.
When we asked for a receipt for the modem they said it is not issued and they refused to give any receipt. Later I found that airtel is issuing illegal modems!

for the first 15 days of normal usage (1 hour daily of checking mails and social networking websites) they sent a bill of rs.4802! also the speed was extremely poor! when we asked them to justify the bill they said that even if you check mails it takes up to 2 gb per day! we are not technical people and trust the representative to give the right information. When we asked the representative about the ideal plan he should have told us that even mails use a lot o[censored]nits instead he misguided us.

Also they never issued us a detailed bill in time so we could verify this.

Then we immediately put in a request for change in plan and opted for an unlimited plan. They assured us the change will be done asap. We continue to use our internet assured that now no fraud can happen. At the end of the billing cycle they sent a bill of rs. 10,463! stating the previous balance and current month's usage. When we checked on the plan it had still not been changed!

also they disconnected our connection without a proper resolution. We kept trying to get help to resolve it but to no avail. How do we as consumers prove that the airtel people are issuing escalated bills? how do we prove we DID not use as many units as quoted in the bill. While we are not very adept at telecom technology, basic knowledge refuses to believe that checking e-mails and social networking can cost so much! if that were the case the telecom companies would never make profits with unlimited plans, public browsing cafes would not be so cheap!

to add to this different people from the airtel department started harrassing us without giving a proper resolution. Recently one man tried to force himself inside our house, and started threatening us over the phone.

We have no problems in paying the correct amount if it is just and proper resolution is given.

Telecom companies are misusing the system and also resorting to illegal means.

This company issued a modem to us with no registration papers, receipt whatsoever!

please help us in resolving this as airtel people have resorted to harrassment.

Airtel Broadband — harrassing me

Hi, this is the continuation of my complaint, i am getting a calls from airtel and telling that my present prepaid mobile airtel connection will be discontinued if i do not pay the amount. Its harassing me on this.
can some one please take a look and close this issue.

Thanks,
Gopi.K

Airtel Broadband — harrassment

i disconnected Airtel broadband on the 13th of Sept.2011.
i returned their instruments at their Head office as they told me to.

ever since then i get sms every day /repeated phone calls asking me to pay bills!!!

i have been subjected to a lot of frustration and harassment from airtel

kindly do something to stop airtel from making my life miserable i am have hypertension and its affecting my health

i request you please help me
please!
Ms.S.Vazir

u write to the concerned airtel authorities i[censored] r not getting proper response u can try writing to the following addresses
1.. THE TELECOM REGULATORY AUTHORITY OF INDIA
Mahanagar Doorsanchar Bhawan,
(next to Zakir Hussain College)
Jawaharlal Nehru Marg
(Old Minto Road)
New Delhi : 110 002
Tel:[protected], 2323 3466, 2322 0534, 2321 3223
Fax:[protected]
E-mail: [protected]@trai.gov.in
Visit their website: http://www.trai.gov.in/contactus.asp

2. Department of Administrative Reforms And Public Grievances
Sardar Patel Bhawan
Sansad Marg
New Delhi - 110 001
Visit their website: http://www.pgportal.gov.in/Address.aspx

3. [protected]@consumergrievance.com, http://www.consumergrievance.com/icrpc.org.mobile.htm

4. http://www.nationalconsumerhelpline.in/ComplaintFile.aspx

Bharti Airtel — Mental Harrassment

Need to file a consumer case against Airtel Broadband.

In April 2011, we shifted from BTM to HSR layout. We lodged a request to transfer the land line and broadband connection to our new location, however we did not receive any communication from them for next 3 weeks. Then we called on April 30th and requested them to cancel the connection and they said it will be done within 2 working days. We never got any call from Airtel customer care or anybody else after that. In the month of May we started receiving calls that we have not paid the bill for the month of April and we have an outstanding amount. We went to Airtel office in Bannerghatta road and lodged the complain there once again. We got the same reply that this will be done in 2 working days and will be communicated to us, but we did not get any communication on it.

Last Month we have received a legal notice saying that we have not paid the bill from April’11 to till date. After this notice we again visited Bannarghatta Road Airtel office , they asked us to lodge a complaint and we did that. But once again we have received a Airtel Bill yesterday stating that we have an outstanding amount of Rs 3,000 approx in our account. The bill clearly states that the outstanding amount is for the month of April 2011 to Nov 2011.

We wrote emails at Airtel customer office but received no response. Please help.

Thanks in advance.

Hi, I had asked Airtel to disconnect the connection on 11th Oct 2012 because I was not in India since 11th October 2012 and I&#039;d sent email for discontinuation on the same date to [protected]@airtel.in. I did not got any mail failure when I sent the email hence I assumed the email was correct and also I was using [protected]@airtel.in for all communications till then.

I only realized your email got changed (Please note I was never intimated of the change anytime) when I sent another email on 22nd December 2012 to [protected]@airtel.in asking for clarification as to why the bills are generated when I already sent email for discontinuation on 11th October itself from my email Id (which is registered in my account profile) rahul.[protected]@yahoo.com.

From that period I&#039;m constantly getting reminder emails and despite of asking to call me to clarify/settle the issue no one has called and for every reminder email I have sent my clarification each time.

Recently I got another email of threating me to take legal action against me. I&#039;m asked to pay for the services I never used and for which I contacted Airtel to disconnect.

I would really appreciate if I could receive some assistance in taking this complaint forward and stopping such harassment from happening in future.

My Details:

Mobile: [protected]
Email: rahul.[protected]@gmail.com

Thanks in advance.

Regards,
Rahul

Namaste Rahul,

This is to inform you that your concern listed on 12 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Thanks, looking forward to hear from you soon.

Regards,
Rahul

Namaste Rahul,

This is to inform you that your concern listed 12 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Rahul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Prepaid SIM — about problem of service

dear
sir
i am a consumer of your airtel prepaid service from (jharkhand) 'Deoghar' i took your prepaid service at 14 of aug
in the name of my mom anjana devi on that time my prepaid expairy validity period was 10 of oct 2008 but today i watched that my validity period becomes 10 of oct 2007 so sir pls solv my problem
your consumer
deepak kumar jha
mo No is- [protected]
(thank's)

nothing — sim block

my bsnl sim is block, i read my sim no but some character is missing so plz help me i send my sim no[protected].or
plz send me puk no.

Airtel Prepaid SIM — Poor Customer care service

I am regulsr customer of airtel prepaid. but i am tottaly fedup with airtel customer care service. I have been recieving sms from 3333 for latest cricket score for 6 monts. i had complain many times in customer care for stop this service but there are no responce at all. I feels very disturbance for this service . i am also harrashed by airtel and this service please do somthing.
i don't wnt t change my number becoz there are lot of problems occue after sim change.

Airtel Prepaid SIM — SIM Blocked

Hi,
My name is Amit Kumar Sharma. I purchased a new Airtel Prepaid SIM in the month of May this year. I submitted all required document along with the application form to an Airtel Shop located at Sector 37, Faridabad-121003.
But My number was blocked saying that address verication failed. I submitted the documents again to the same Airtel Shop. But, nothing happend and now my SIM is permanantely blocked.
My number was [protected].