| Address: Mathura, Uttar Pradesh |
Myself Akash Kushreshtha, mob no. [protected], have been using 3G from oct 2012 without any problem. But, on 05th May I recharged again with 10GB pack of 1499, and now my internet speed has dropped down to 70Kbps -83Kbps, and earlier it used to be 2.0 - 2.4 Mbps.
I have given complaint so many times, but still its same, speed is still slow. Following were the response from your technical team:
1) On first occasion, didn't even received the call, and received the sms that "tried calling you, but you were not responding and complaint is solved". Upon checking the speed it was still slow 70-83Kbps. i again called customer care and was given reason that the technical team were calling me and my mobile was busy, whereas, it was not correct as i didn't received any call and my phone was not busy and signal were also full. Again the complaint was raised.
2) This time received the call from technical staff, he told me to switch off mobile and remove the sim and after 10 sec insert sim and switch on, then send sms MO to a given number. Then i received sms for setting saved them and again checked the speed. the speed was still slow. Again raised the complaint.
3)Again , a technical staff called, he told me to switch of mobile, and check whether i have selected 3G option or not, and told me it will work, i asked him that can he call once again to inquire whether the problem has resolved or not. He told me , it will be resolved and even if it is not resolved then again raised the complaint. So, i did as per his instruction, but speed is still slow. I even again received message that complaint is resolved, whereas the speed is slow, instead of 3G speed , I am getting 2G speed. Again , i raised the complaint.
I am paying for 3G and getting 2G speed for past 3 days. Also, out of 30 days pack validity 3 days are consumed , with speed issue, and don't know when the issue will be solved, after so many repeated complaints
Aug 13, 2020
Complaint marked as Resolved 
Airtel Connection — Wrong information leads to wrong recharge
Dear Sir,I am an AIRTEL user. I have a SIM ([protected]) which was not in use for approx 4 month (don't remember exact date). To confirm about reactivation I went to airtel office in Jamshedpur (Bistupur, Jharkhand). As i enquired about my doubt the lady connected me to 121 services and hence we have conversation. In the process the lady on phone asked me about my detail and after verification she suggested me to recharge me the same number to re-activate. I did the same and again re-connected to 121 where this time a gentleman asked the for same detail (name of connection holder and address) and activated the GPRS service.
NOTE:- None of them informed me that the NUMBER is re-allotted to some one else and I don't have further owner ship. This insufficient and wrong information leads to me not only financial loss of 363 rs but also make me mentally harass.
I had lot of communication with 121 services and also with nodal officer through mail but was not fruitful. In fact no action has been taken by them (121) to REEMBURSE me or to solve the problem.
Now I would like to request you for personal intervention into the matter and do needful for such irresponsible and consumer un-friendly act by 121 services.