Airtel Complaints & Reviews

Hi,

I have done MNP from vodafone to Airtel and i have been a POST PAID customer of Airtel for 1.5 years. I made a request for Post paid to Prepaid conversion on 29th Dec 2012, as they promised me that conversion will happen within 7day or max 10 days but still i am struggling to activate my mobile number. I have visited Airtel Relationship Center (near parrys corner) many times and i have submitted proof many times as they requested. After that they will inform me on alternate number that my number has been activated, but i couldn't receive signal. When i asked about not receiving signal, again they asked me to submit id proof. so it keep on going like this since from 5 months.

So i am one among the most suffered customers of Airtel. As am a freelance software developer, i have lost my business contacts during delay in my mobile number activation.

Still i hoping that Airtel will take into consideration and resolve my issue ASAP.

Mobile Number : [protected]
Requested date :[protected]
ARC location : Parrys corner, Chennai

Respected Sir/Madam,
I am Mangesh J. Kahane from Pune. I am using Airtel network for more than 3 years But on 8 th of May in after suddenly my mobile with number [protected] with Sim no.[protected] HLR-2 stopped working and showed message that "SIM CARD REGISTRATION FAILED" and in evening when i called on that number from other number i.e [protected] Some person called satish mule from solapur picked the call and told me that he was given the same number i.e [protected] by airtel ARC centre named Tulsi electronics at solapur.
Next Day when I went to ARC centre near my place at shree communication at vaiduwadi they gave me new Sim card of number[protected] H-2 for same number i.e [protected] and checked the details of my number that was registered on my name itself But still it was with other person at solapur. But the Sim given by them got activated but showed different number.
Please consider my Problem and take necessary action about this case.Its really unbelievable that the number stops working suddenly and is transferred to someone else.

Regards,
Mangesh Kahane

This is to bring to the concerned notice that we have experienced pathetic service from Airtel DTH even before the conncetion is set up.We have applied for new Airtel DTH connection on 06/05/2013 over the tele marketing call. The executive name is Amit Tiwari(Customer care number # [protected]), the package we opted is South Value and we paid 6 months subscription worth of Rs 4,190(this includes the HD set top box + 6 months subscription). The payment is done via call and mode of payment is Credit Card. The booking ID # 210086, TXN ID #[protected] The executive confirmed us over the call that the installation would be completed with in 48 hours from the payment time. There was no call from the Airtel service until 8th May evening and have made several calls to Customer care and was shocked to understand that they have never created new customer account for the connection, the executives couldn’t even very the details with the given booking & transaction ID) they have provided the local area sales manager number (Vijay) we have contacted him however he is helpless since there is no account details available, he promised that the installation would be completed by next day 9th May morning. We have again called on 9th may morning however there is no account created, they said account will created by afternoon and installation would be completed by end of the day. Finally during afternoon we have received an SMS on the number given that the account is created (Customer ID # [protected]) with the value recharge of Rs 2,600. We have called the customer care again to understand what is this recharge value consists of, for which there is no answer from the executive and they are not sure what is this value for. The concern is this amount is different from what we have paid we are unsure whether they are activating the requested package or activated a random package available. The executive over the call was rude and was not ready to provide any details. He was asking to wait for another 24hrs to find out what the Rs 2,600 recharge value is. Hence we decided not to go any further we requested to cancel the new connection request and pay the money back, for which the turn around time is 7 to 10 working days. The shocking part is the address details mentioned in the account created is incorrect, he is not ready to update the address correctly as well.
We are fed up following up with the customer care and called the Nodal Officer number for Channai region[protected], a person has attended the call we have explained the issue to him, he request us to be on line for few minutes, the waiting period went up to 25 mins however no response and finally the call got auto dropped.on 10/05/2013 when we made the call to customer care to find out the status again they said that the payment was only made on Thursday and as per thier records the first call from our end was only made on Thursday, we really had no clue what they talking about.The response is annoying and very frustrating to us. They said that it will 24hrs time for providing any information relating to this payment details.
This is really frustrating to us, we have never faced this kind of ill treated customer service and never expected from Airtel.
We request for an early action in this regard.

Hi Sir/Madam

I received a call from this number ([protected]) on Tuesday -May-7-2013 at 12:07pm IST.

Since I was in a meeting I did not take the call. Later I tried to return the call it did not ring. Today May-10-2013 when I tried it rang but no one answered the call.
Later I talked to my colleague and I found out that this is from Pakistan and he asked me to register this complaint.

Hence I am requesting you to do the needful.

Thanks
Arun

This is regarding the complaint 32515200 that I have raised for the above given FixedLine. The complaint which I have raised is regarding the Internet not working and even Landline was not getting dial tone.

I have raised the request on May 9th 2013 at 10:21 AM and the resolution time that is given is May 9th 2013 by 2:20 PM. I have attached the screenshot of the message that I have received and also the Complaint details from Airtel Self Serv web site.

I have not got any call or no technical executive has visited my place to verify the issue during the said time.

I called back Customer Care on 10th May 2013 at 3:30AM and gave the Complaint number to get the status but I hear the problem description as completely different. It is no where related to what I have given. I have raised complaint for Internet & Landline not working and even in the web site I can see that it is given under category "Network & Connectivity Related" but the complaint description what I heard from the customer care representative was regarding some UserID & Password issue and not able to login which is totally different.

I have been facing the internet disconnection problem atleast 3 to 4 times every month and loose atleast 5 to 6 days in a Month with out Internet but still no reduction in the Bill and also the service will be very late.

Airtel is one company which charges more for their services than other companies but still Customers select Airtel just for the service. But in the last 1 year I noticed a drastic degradation in the service by Airtel. If a very good reputed company like Airtel can't maintain the proper information regarding the complaint how can we trust the service by this company.

I am using this internet for Office purpose and if I come home and can't get internet suddenly Im getting banged by my higher management. Just because of your fault, Im getting delayed and suffered. If the bill is paid 1 day late you guys know to deduct extra charge, but don't you know that the service has to be provided as per the given time??? So what charge should I charge to Airtel now for not maintaining the records properly and not fixing the issue in time???

I had recharged with Rs.200 for my Airtel money account number. But it stated that the transaction is failure and amount will be recredited in 5-7 working days.

But its more than 45 days now. No recredit has been given. Also I lodged a complaint with CC. But still there are also unable to trace and do the credit.

I have recently moved to Banglore and purchased a new LED TV. Since I heard Airtel is good company I choose to go with Airtel for digital TV. I went online www.airtel.in and went to digital TV section where you can submit your cell no# so that can give you call. As soon I submit my call they instantly called me and asked me to pay Rs.1840 so connection can be establised in 24 Hours. Its been 72 hours and no one yet contacted me. Since last two days I called atleast 20 times but everytime customer care executive takes my info and she/he tells me someone will get back to me in 30 minutes. No one calls back. This is absoluty pathetic. How the hell you guys are running business? Close your shop and do not play with people's money like that. You guys are absolute bizzare. I don't believe why you treat people like that. I trust more to day-to-day labour who will atleast give you service after taking money from you.

They give me this Ref # [protected] and no one wants to check status.

My phone number is [protected] if anyone needs more details.

I hope this help to the people who wants to go with Airtel. Me and my wife have Airtel cell connections. I will get rid of them also if they dont provide me service in next 2 days or refund me my money which I earn by working hard.


Vipulkumar Patel
[protected]@gmail.com
[protected]

Hi i am Abhishek([protected]),,,And the reason for the complaint is to let u know how irresponsible and insane the executives of the Airtel Company are..
the issue dates back to the month of December and the issue is still not resolved...The issue is i was promised that the excess bill payed by me in the month of november will be refunded within 60 days from the date of payment(Not sure of the date but it was in the month of november)...i had called the executives more than 32 times i still have some of the call recordings where the executives promised me a date for the issue to be resolved and some even disconnected the calls.i was reached by a airtel executive after posting a complaint in this forum and was again promised refund and a prompt service and also assured me to call back after the issue is raised and the also said that the service request or the complaint number would be provided(Which wasnt done).....the executives name is Ashish Jain and after few days there was no reply or a call from the person to take care of my issue as promised and after again a few days i got a call from a lady executive and said that she needs to get in touch with the finance dept to get my money refunded and agin no calls or any reply from her...i am really depressed by the services provided by the executives and could u please let me know how to raise a complaint in the consumer court....and i would also mention this to airtel that i am an active blogger and i would make sure that this issue could reach more than 5000 people and i can also drag this on to media cause its a huge amount for me (1700 RS) AND HAVE SPENT EXACTLY 112RS AND 50 PAISE FOR GETTING IN TOUCH WITH THE EXECUTIVES AS I AM A STUDENT IM NOT EARNING ANY MONEY AND THIS AMOUNT WOULD HELP ME A LOT.AGAIN MY NUMBER IS [protected] AND PLEASE DO CALL ME BETWEEN 1:10 TO 2 PM OR AFTER 5 PM.....HOPE SOMEONE WILL GET IN TOUCH AS I AM VERY DEPRESSED AND WOULD APPROACH MEADI FOR THE ISSUE TO BE RESOLVED.

I bought airtel HD+ setup box and I am given remote control without recording option. When I filed complaint via customer care they gave complaint number but didn't give me remote control and closed ticket .

Airtel Digital TV is full of frauds , I am not sure when I am going to get remote control.

Hi,

I am Airtel DTH Customer with ID [protected].
I called customer care on 7-MAY-13 and provided a request for Reinstallation of the Airtel DTH connection. I was provided with the following reference number 30228513 and was told a service engineer would visit my place by 8-MAY-13 by 12:45 PM.

No one turned up on 8-MAY-13 and today 9-MAY-13 when I am calling customer care to get information regarding my request they are disconnecting the call. I tried 3 times and ll the 3 times they disconnected the call when I asked information regarding my request.

With this not only I am falling into hassle of calling customer care again and again but also losing a daily burn rate of Rs 12/-.

Please suggest on how to proceed.

Thanks and regards,
Neelesh

This company is terminally sick, and the tragedy is the big bosses do not even know what is killing it. And if they know, they are surely not aware of its seriousness.

It’s the management that is killing the company. They have been concentrating only on maximizing profits, by means fair and foul, and that too unsuccessfully. The customer is its last concern; in fact of no concern at all. The sales function has been outsourced to shady agents who are profiting by cheating consumers. The agents also become agents for other shady dealers who are passing on spurious products to the consumers of Airtel. This has gone on for such a long time that the low level officers of the company are now a part of the network. These low level officers can make a customer’s life living hell if he ever crosses their path.

The company has a very elaborate system of ‘customer care’, which is apparently managed by robots. These robots do not understand the problem the consumer is facing, but send out only fifteen digit reference numbers, both by email and SMS. When they cannot sort out the problem they just become deaf and dumb. The company web site is a nightmare to navigate. It does not even provide the services it advertises. The only feature that works properly is the one collecting bills.

The servers of the company are in such a poor shape that even those responsible for running and maintaining them express helplessness when confronted. Even a function such as ‘My Account’ will not work most of the time. It is a frequent problem when servers do not recognize even the usernames of passwords.

If this company gets hold of your email ID or telephone number, it assumes it has a license to send emails and make calls, at the time of its choosing, on matters concerning only the company. And it arrogates to itself the right to collect data from you, at its own convenience, for all services it makes you pay for.

Airtel must be the only company in the whole world that is sure of advancement and growth in the face of vanishing legions of customers. For such an astonishing achievement it manages to sell its products, particularly broadband and TV to only those who do not have any other easy option. I wonder for how long?

Airtel must learn the importance of keeping the consumer happy and satisfied from what the Mahatma said to all businessmen. See the following Quote:

"A Customer is the most important
Visitor on our premise.
He is not dependent on us,
We are dependent on him.
He is not an interruption of our work,
He is the purpose of it.
He is not an outsider to our business,
He is a part of it.
We are not doing him a favor by serving him,
He is doing us a favor by giving us,
An opportunity to do so."

If Mr. Sunil Mittal does not agree with me, I would like to hear from him on this site. (Check just one A/C No. [protected]). If he can visit my home I will show him exactly how the customers of his company are systematically fleeced. I will also show him how his company invariably falls short of fulfilling its promises to the customer. He can contact me, if he has any interest in his clients, in Mumbai on 40151046 or 28576008.

I have written this for the following purposes:
• To save Airtel,
• To inform consumers,
• To make the management pay heed to consumers, and
• To get my legitimate problems with Airtel addressed.

I have Recharged with 500 rs and got only 442 rs.but I was supposed to get 525rs so I want my 83rs back.When I contacted Airtel customer care they created a new rule by saying that u have not recharged from mobile to mobile.

Aditya Kumar Gupta
Mb-[protected]
pune

Hi,
We took Broadband Wifi connection from Airtel in May 2012. We got the connection transferred to a new address i.e. to Noida Sector 47, our new apartment. Since then the Internet connection has been working intermittently. Sometimes its slow, sometimes it doesnt get connected etc. We told this to Airtel engineer who transferred our connection and he said he will send another engineer to look into the issue. No one came, then we reached Airtel customer care multiple times and the customer care said that there is an issue from Airtel network side and it will be taken care of in 48 hours. It worked after 48 hours but again after a few days the issue started coming. Then again we called Airtel customer care multiple times and every time they assured it will work in some more time but it didnt. FInally we logged a complaint at the customer care and said we want some engineer to visit and rectify the whole issue for once and all, Airtel did not send any engineer even after assuring us. Then we again called them multiple times but no response, and then finally we went to Airtel office in Sector 25 Noida and told the issue and they logged a complaint number 31368648 in 13th April and finally the engineer visited on 14th April and said that the Modem is faulty and it needs replacement. He also said that the modem has just passed 1 year of warranty period (9th May) and hence we as customer have to do the replacement. We were not happy with this resolution because there was a huge delay from Airtel side in telling us that modem is faulty. So, we logged another complaint on 14th April[protected]. Again nothing happened, then we logged another complaint on 23rd Aril[protected]. After that we started receiving various calls from Airtel asking us the problem and every time these guys said that they will send some engineer to replace our modem, sometime they said they will replace the modem with an old one, sometime they said they wont replace the modem, BUT to cut it short, no engineer ever visited and no one resolved our issue. We kept on following up and we raised this issue to the Nodal team hoping that they will resolve the issue but again Nodal team did nothing. Then we approached the Appellate team hoping at least they will listen and do something, they did raise another complaint[protected] but again did nothing. Last update is that Appellate team member logged this complaint and said that she will send an engineer to double check the modem, an engineer called us from [protected] on 8th May noon and said he will visit on 9th. We told him to visit before 10 AM as we have to leave for office and he agreed and said he will definitely visit before 10 AM and give us call before visting. Again as expected, no one called us and no one visited on 9th April.
Airtel service center, nodal team, Appellate team has been playing games with us and making us roam in circles since more than 4 months and every time we call them they ask us to describe the whole issue again and again and they also do not send us the reference number for complaints. We are totally helpless and do not know what to do next. We have been paying Airtel bills on time for every month irrespective of these issues.
Any help is greatly appreciated. Many thanks.

hi
Sir/Madam
I would like to inform you that airtel mobile prepaid service doing the same thing
i.e. deducting the money form mobile prepaid Account.
It is second time they deducting 1.5 Rs regularly.
Here I want to inform you second time i am completing same thing.
So take immediately Action as possible as.
Thanking you.

I called up Airtel customer care to activate internet plan - 99 INR pack which generally gives 1 GB of free usage(2G data) in the last week of billing cycle.
I wasn't informed that the plan is charged pro rata basis.
I didn't get any message regarding the plan activation to my registered mobile number.
I wasn't informed on how much free usage is available and how much i'll be charged for that month on internet activation.
And so i browsed internet and consumed around 600 MB in initial few days.

When i saw the bill, it was 4300 INR. When i asked customer care, they replied that i crossed free usage which is around 200 MB, which is never intimated to me on activation and the rest 400 MB of 2G usage is charged at prorata basis which is around 4k.
Atleast i expect that when i use all free usage, an intimation should be sent to user that additional usage will be charged at prorata basis, which is never the case.

Over all a worst experience with Airtel customer care, and had to terminate mobile services from the provider.

Airtel is saying that my mobile no. [protected] is not registered with them. Someone named (Jagdish) has transferred my number to his name with the help of a retailer Abhishek Kumar (mob.- [protected]) living in Ajmer and ported my number to vodafone. Right now he is using it without my permission. I am feeling helpless. Please help me.

Regards

Rameshwar Lal
[protected]

i recieved a fake call from unknown person that i won 100,000 he tried to threaten me on such case to give my full account information ,this is the no.[protected]. PLEASE THIS COMPANY SHUOLD TAKE ACTION ON KIND OF PERSON iwas almost collapsing.

I recharged my mobile twice for Rs.150/- on 8.5.2013, but both transactions were failed but the required amount is deducted from my bank account but the Airtel page loaded saying "We are unable to process your request at this time. Please try later" and I check my phone but no recharge had been received. 300 got debited from the bank and the account did not get recharged.
I made following 2 recharges from my SBI account through internet banking but not credited to the mobile no +91 [protected].

First transaction

Date 8-5-2013
narration TO TRANSFER
INB Airtel AIRTEL_RECHARGE paym
Ref. No. MSBI[protected]IGI2620145 TO [protected] BILLDESK TRANSACTION A
Debit 150.



2nd transaction

Date 8-5-2013
narration TO TRANSFER
INB Airtel AIRTEL_RECHARGE paym
Ref. No. MSBI[protected]IGI2615813 TO [protected] BILLDESK TRANSACTION A
Debit 150.

so that you can check it ... i want to know that where is my money had gone.i want my money back or recharge my mobile.

Hi,
I had purchased an Airtel DTH SD Set top box and subscribed to a South Super Value pack plan on 3rd May 2013, through the Airel website and made an online payment of Rs. 1790/- I got a call from the web sales team that payment is received and the installation will be done on the same day. No one turned up till late evening. I waited for another two days and called up the customer care, who informed that for online payments it takes 24-72 hours for installation. Till evening yesterday 7th May , no one called up for scheduling installation. I called the customer care to follow up. After several back to back calls, they said it will be taken forward with back end team. I finally got a call yesterday form the installation team asking when is the convenient time for the installation. I requested them to do the work same day (yesterday) itself. Then I was told the technical person is not available and installation was re-scheduled to today morning 10 o' clock. As expected, no has called till now and the number from which i got the call yesterday is "busy" or my call is forwarded every time i try to reach that person.

My customer Id for the DTH: [protected]. Transaction Id for the online payment: 325126.
Please help.
Thanks & Regards
Neeta Kurian

I recharged Airtel dongle on 6th april,2013 for 749 rs online. This plan is 3G recharge with validity of 30 days. After recharging when I try to connect to the internet , it takes lot of time to load a page. Speed is around 30Kbps to 50 Kbps which is less than the 2G speed. I have called so many times to Airtel customer care. All I got was the false assurance of fixing the problem in 3 -5dyas every time i called them. They admit that some server is not updating the online recharge amount. But they are not taking any action on it,though they are telling they will get back to me within an hour but nothing response I got till now.
Below is my dongle number[protected]. Can you please tell me how to get my money back as the month is over still I am not getting good speed.