Airtel Complaints & Reviews

Bharti Airtel — Internet Connection was not installed

Sir,
I have applied for internet connection on 28-Aug-08 (Form No: BA 147482)and Agent(Syed) told me that they will installed it within 4 working days but at the same time he mentioned 7 days in application form. when i obeject the same, he told they have to mention 7 days only.
I was keep following with Syed and his Supervisor (Anand -[protected]) and they used to tell it will connect tomorrow and so on.
I called Aitel customer care and logged two complaints 11463288 & 11485156 but no output.
I called third time to customer care and they told they have assiged this to engineer Venkatesh ([protected]) to install internet connection and it will be completed today. I called Venkatesh and was shocked to know that he has already informed Syed that he can not put internet connection to my house as current box is not having free line. I called Customer care and they are not providing any update on this. I don't know what to do now.
I have given 1000 Rs while submitting the form, No one has called me so far about my connection or money

I want claim 25000 rs for my mental stress and was not able to address production issue.

Thanks and Regards
Sunil Mandowra
[protected]

Namaste Mr. Goyal,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Goyal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — Log Complaint link not working

The log complaint link is not working for the last 2 months, this forces consumers to log complaint over the phone. This is just a sheer waste of time.

I don't know what to say and the UI is so counter intuitive, when you log a complaint via their portal they ask you to re-enter contact information.

They should seriously employ a usability guru to fix their UI.

Frustrated consumer :(

I strongly agree with the fact that Airtel is providing worst services to its customer. Mine is friend card. I'm facing a problem from 1 month but it hasn't resolved yet.
My number is added in a group. Whenever, I call a member of the group, my 1 rupee has been cut instead of 10 paise.
Everytime, I call customer care they tell that your number is not added in any group. So, when I try to add my number in the group, message comes that my number is already added in the group.

Their system is totally incorrect due to which we face a lot of problem.

When we call Customer Care more than 3 times, they bar our call. Thats the nice thing that they can do with their customer because they can't solve the problem. So, they can do this atmost i.e not facing the customer.

I logged in a request on 25-6-09 via email and for disconnection of my telephone no. [protected] under request no. 10325167. But it has been more than 3 months despite of my no. of calls and emails they are not closing the request but putting more bills on me. Which is a money loss to me.

AirTel — broadband not working

dear sir
i m customer of airtel ltd,i have connection of broadband of airtel ltd,our telephone no is [protected].
sir we face the disconnection problem from airtel ltd.his connection disconnected any time & he not attand our complaint last 15 days & he charge rental that period ,i feel his network & facilties is very poor.
he give no responce whan i call him.i feel that i loss my cleients communication & i m going down with my bussiness.so please help me .i faced this type of problem before 3 month ago.

Namaste Suren,

This is to inform you that your concern listed on 31 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Suren,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Student — SLOW NET SPEED

Daer sir,

I am using the bsnl gprs plan 199 on my mobile phone at Jammu city. But from the past 10-15 days the servise is not working properly. The web page doesnot displays. or takes lot of time to display. Being a university student i am not able to complete my projects.
There fore i request your goodself to look into the matter and solve the problem as early as possible.

Thanks and Regards.
Amit Tickoo.
Jammu.{J&K}

AirTel — slow speed of internet

I am using service of airtel mobile office from last few months. But the speed of internet surfing and also downloading is very poor. pls help me.

AirTel — internet speed is very slow

hi, my airtel internet speed is very slow.Then i want to change 64 kbps speed & I want to join the new airtel internet like 256 kbps speed.

Same problem with me
m too frm jammu

Same problem with me

AirTel — very slow internet speed

i have been using gprs service from the last 1 year or so..it was working allright till last month..but now its taking so much of time to open any website ..even google takes 1-2 mins..i had to keep on refreshing the sites many a tyms i had to dissconect the net n then again i conect...you have increased your monthy tarrif from 300 to 500 but atleast take care of the service..its going just pathetic...so just look into my matter with utmost priorty..n kindly resolve it at the earliest...

no-- [protected]..(haryana)

ashish

my net is very very slow

hi, my internet 649kbps plan it is so slow i don't know why? pls any one help me!!!

Internet Connection — need assistance

respected sir/mam,
myself vivek sahu, having internet connection of airtel company,but unfortunately it is out of order from 14 -15 days. although I have loged complaint several times but not getting any respose from airtel employees.

For verification of my complaint , these are my complaint reference number
1} 24385896
2} 23946800
and many other complaint are present in airtel office in written for which I didn`t recieve any reference no..
moreover , your company has sent me bill for this service which I haven`t enjoyed.You tell me with honesty , should I pay the bill amount for the service which I haven`t enjoyed.so,kindly look into the matter so that I can regain my service reception.also if you are unable to resolve this problem so please send me contact detail of your head officer.
thankyou

from- Vivek sahu
{Airtel} Landline no.[protected]
mobile no. - [protected]

Bharti Airtel / Internet Service — very slow speed of internet

Dear sir ,
My no. is [protected] and repetedly I am complanting to you for very poor speed of internet . I am regularly using 20 rs. per day plan and my money is going waste . From your side I am getting no resolution of my complaint and you also barred my calling to your costumer care officer .The speed which I am getting is never more then 1.76 kbps and many times in bps only .
I request you to please resolve my complaint at your earliest possible .
Thanks .
Prashant Pundhir
23 Sunahree nagar
Etah (U.P)

Airtel — my internet working slow

sir
this is ashish vyas from rajasthan my airtel no. is [protected] i was recharge my no.395 for internet use it is started but it is not working properly it working so slow and descant again and again so please solve this pro. as soon as possible..

AirTel — Very Slow Internet Connectivity

I am Kumar Amit. My Airtel Data Card no is [protected]. Since 12th February 2010 continuously I have been complaining regarding the slow connectivity in roaming [Bangalore]. But till now the problem has not resolved and there is no any compensation in the bill. On behalf of assurance of resolution from the executive of vender I have been already paying the bill since last two months and requested for the reversal of bill but there is no any positive response in the matter of reversal of bill except the assurance that they are going to resolve the problem within 48 hrs.

AirTel — slow speed internet

hi i am rahul i am using airtel 3g usb modem micromax mmx300g its speed is very slow to operate internet services.kindly slove my problum as soon as possible thanking u.

can u discribe about your 3g service.

AirTel — very slow speed

airtel 3g datacard was sold to me on 1/12/2010.the download speed is very slow at 5kpbs.Even with 2g we can get speed of 150 kpbs with mtnl, tata indicom.the sales guy does not come to my office after complaining about speed.went to airtel gallery in borivili and they said they do not deal with complaint.i want to cancel it but noboby providing me a form so that i can sign and cancel the contract.i am frustated with this attitude.meanwhile i will be paying rs 599 + st per month for this.please advise.

i agree with this

AirTel — slow speed of internet connection

i had taken a broadband connection of 2Mbps speed of Rs1299(30GBlimit)and 250Kbps downloading.but i get speed of 50Kbps downloading which very slow with respect to given plan.i had complain to customer care
a week later but still i get that speed so please slove this problem urgentally.................

AirTel — Internet very slow

This is harshavardhan with airtel phone number[protected],alt contact [protected],My broadband speed should be 512 kbps as per the plan,but i hardly get 256 kbps, i have raisedcouple of compalints but they never fixed the issue

AIRTEL 3G — Slow internet speed

Today I paid 250 for airtel 3G pack but it is worse than 2G, I want my money back.
My cell number is [protected].

Namaste Ranjeet,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — No resolution of complaint.

Hi,

I had logged a complain for number [protected] on 28th Jan regarding no network coverage at my area. But till day 26 Mar 08 compain is in open status and I had asked airtel to give me waiver of rental from the day I had logged this complain and till it is not resolved. But inspite of doing this they had closed my outgoing calls from 20 Mar 08 and now today that is on 26 mar 08, they had closed my number without intimating me.
I had not paid my bill for last 2 months because the waiver is not updated and I had told them if they update the waiver, instantaneoulsy I will paying all my due amount.

My simple question is if they are not able to provide any proper services will Airtel is having any right of charging for services also???

Please help me in this regard.

Thanks
Pushpendra Garg
[protected]

AirTel — Poor Network of Airtel

Dear sir,

Am living in a place called vaniyambadi, Vellore Dist. i find a heavy network congestion in my place & i made a compliant for the same through call centre & i got a message that my problem will be solve in 4 days but still am finding very poor network of Airtel in vaniyambadi & Ambur, i dont know what for the customer care centre is situated when there is no one taking action on the compliants.. i request the concern authority to take serious action on this compliant & i hope that the problem will be solved soon.

Airtel company — Poor network coverage

I am an airtel customer for the last 3 years..right from the moment i took the sim, i am encountering a serious network problem...
eventhough i complained about my problem to the airtel authorities, there is no proper action concerned on this issue

Airtel — poor coverage and bad reception

I am a subscriber and now residing in Virar, but coverage here is very bad, no reception and calls need to be done multiple times. The Customer care number 121 is not reachable most of the time and their website have been experiencing problems setting up of an online account to do transcations.

AirTel — Poor Service & Network Coverage

Dear Sir,

I have been using a AIRTEL mobile Connection for past 4 years. A year back we moved to a new apartment.

Since then the network coverage in this area (Kundalahalli, Bangalore), has been pathetic. Numerous complaints and requests to customer care has been in vain.

Recently, frustrated of this service, I gave a final call to CC(customer care) on 01st November, 2008, requesting them to fix the issue by arranging for a signal booster at my place. They did not promise a solution but again gave me a turn-around time of 06th November, 2008, 10 A.M.(Reference #[protected], Service Request #[protected].

To my utter surprise, these people never even bothered to give a call-back and ask or try and resolve the issue. Again exhausted of fake promises, I tried calling them on 07th November, and they (CC) convinced me that they are trying to get the issue rectified with the TOWER in my area and should be resolved by 10th, Nov, 2008.(which no wonder never came)!!!

I gave them several calls again today(as the call was getting disconnected, due to poor network), and ruthless agents did not even bother to give a call back. I got through an agent called "Rajeev", who assured me that I would get a call-back if the call drops this time, which I'm waiting for till date.

I'm not concerned about the coverage or even the service more as I'm concerned more about my bill amounts. The bill exceed Rs. 2000/- every month, out of which 30-40% of the calls are those which are dropped in just 5-10 secs. Am I a fool to make calls of 2secs, 5secs and 10 secs?

Please help me in taking this to the people who can really make a difference. I being a citizen of responsible INDIA, urge you all to ACT today else you might be the next victim.

Regards,
Bighneswar Sabat.

AirTel — No coverage from a month

Hello to fellow Airtel sufferers,

You might have observed that the complaint page has been removed from online and one can only call to 198 to register any complaint to Airtel.

I have a problem of Network covereage in Pimple Saudagar Area, pune where I am residing.There is no coverage at all. Some time once in 24 hours some single mark out of 5 revealed from some remote location and some PM(phaltu messege - SMS) comes.

Miserable Airtel cust. care chap give consolation to solve the complaint in four working days, and allots a complaint number. Even after almost a month Airtel Engineer are still snoring high. "GET BAD COVERAGE, WRONG BILLS, CALL DROP YOU GO ANYWHERE' is the slogan of Airtel engineers.

Very much people who pay their bill online will not be aware how wrongly Airtel insert wrong services and charges! For one of my Airtel number where I caught them(billing team) I got credit for three months. DO CHECK YOUR BILLS DETAILS OR GET FOOLED!

After doing this if you go some where and by mistake if network coverage comes, you get 'your bill due' messege. Now to this poor people who provide just exellent business just for themselves, useless to explain, how much business is lost just because of the number has been circulated for business purpose. They tried to compensate with huge amount of monthly rent(only rent) they dare to charge us for no coverage! Joke of the day!

I know precisely how max it take to up tower due to my previous room mate worked on contract with Airtel. Its not more than 5 hours! But here it has been a month almost!

You know one thing now I more rely on Govt. thing as they have erected a tower near by and I get full strength of signal with my new BSNL cellone. Long live !

Cheers! May there somebody listening!

AirTel — No resolution

I had taken two connections together in Dec 2008. The verification was done and I got the welcome letters for both the nos. I got the bills after one month and made the payment. On 26 Jan the outgoing calls on one of my numbers was deactivated due to negative address verification. When I called the Customer service they said there will be a new verification. After two days I again called cus ser and they asked me to go to nearest airtel outlet and they will activate it there itself because my verification was confirmed on my account, it's just that the airtel guys had entered sec32 instead of sec34 on one of my numbers. I went to sec61 outlet and the lady there said we cant activate it we will be sending a person for verifiaction and after two days your phone will be working. After 2 days I went to sector 18 outlet and the lady there said she had sent a mail to the concerned dept and she would call me in one hour but did not call i waited for 3 days. Yesterday I again called the cus ser and even spoke to shift manager but he said they could not help me as I had to ask my company to send a mail to airtel regarding this.

First of all this is a corporate acct but I pay my bills myself. I had taken the connections from the guy from airtel who sits outside the company so company has nothing to do with my connection.
Second point, I got my address verification done when I was present at home which means I had given the airtel guys the correct address but when those guys entered the info into their systems they entered the sector number wrong in one of the numbers and that is why one of the number is not working and the other is working fine.

If anyone at airtel has got trained on procedures and call handling kindly let me know because I really want to speak to one person who has really got some knowledge.

Ambika
[protected] and [protected] are my two airtel numbers and [protected] is not working.

MY COMPLAINT NO.62253729 PLEASE TICKETNO. 575277 WHAT HAPPENED IT

network prbelom

AirTel — POOR NETWORK COVERAGE

Sir,

I am using Airtel mobile past 3 years my no [protected] & [protected]. But now i am face so many problem in my network past one month.

01. No proper coverage.

02. Phone Disconnected in usage time (Everycall)

03. No voice clarity.


Take Warfood action Immitiately.


B.Regards

Sekar. V

Namaste Mr. Gupta,

This is to inform you that your concern listed on 30 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Bharti Airtel — Recharge Problem

I have Airtel [protected] (Bangalore, Karnataka)prepaid connection and from past 16 hours i am trying to recharge thro' card for 360 Rs. The complaint has been forwarded to Customer service but without any proper feedback from CS and the person took 16 digit PIN no also in the name of forwarding the complaint to Technical Department, but so far no action has been taken to rectify.

Please say no to Airtel.

my mobile number is [protected] i have a problem with this card what mean when we send messages to anybody it is not going then tower problem

This in reference to the complaints (Copies Attached) regarding Bad signals we have in and around Raj Bhavan Road (Opp Swarna Jayanthi Complex). We have been continuously complaining to the customer care people from the long time but still we have neither received a good response nor any action taken against to the Issue. We are having this problem from 24 Dec, 2008. We in our company have around 20 CUG and 40 Individual connections of Airtel.

We are not able to make a call or receive a call at our workstation and for each and every call it has become a mandatory for us to step out of the Office.

Airtel — Airtel Erecharge problem

sir,
Today morning[protected] @ 11:20 AM, through easy recharge i done Rs.55 to my mobile no:[protected],
Transaction id:[protected], but message came from Erecharge "recharge not successful on your mobile"
my amount was loss...please help me what to do.

sir,
Today morning[protected] @ 11:20 AM, through easy recharge i done Rs.55 to my mobile no:[protected],
Transaction id:[protected], but message came from Erecharge "recharge not successful on your mobile"
my amount was loss...please help me what to do.

this may be network problem u can contact to vendor, i[censored] not satisfied then u can contact to customer care or company

Today After noon[protected] @ 03:45 PM through Online i have done Rs.50 (48 currency + 2 service charg ) on my Mobile [protected].
Transaction id was 49221472 and i got a Message from airtel it says.."Erecharge "recharge not successful on your mobile"
But my amount got deducted From My bank account. Kindly resolve this problem if airtel concern.


Looking forward to your earliest reply.


Thanks & regards
Mahesh
Bangalore. [protected]
[protected]@hotmail.com

AirTel — recharge problem

actually i am unable to rechare my phone talktime vocher .when i trying to do that a error message is displayed "you arew BARRED from this service

Namaste (sajdksajl ),

This is to inform you that your concern listed on 30 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste (sajdksajl),

We would like to inform you that your concern listed 30 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Mobile — Airtel - Pathetic Service!

Here's my frustrating experience with Airtel.

I had a prepaid mobile number which I applied for post-paid conversion. The charges of 250 was duly collected and a new SIM was provided. Within a few hours my old SIM was deactivated and new SIM was activated. I got a message saying I was subscribed to 444 plan. After two days, all of a sudden I get a message that my number has been deactivated and i need to contact the dealer. I call up the Customer care only to know that my address verification failed as my door was locked. I fail to understand what crap-head Airtel is; for one, I don't get a prior notice as to when the person would come to make the check and two, what on this earth makes them imagine that I would be sitting all the day at home, eating peanuts, waiting for some to come for the verification. Or do they expect me to not lock my home when I go for work?

I talk to their oxymoronic customer care rep only to know that my number will be activated back in 1 hour. After 1.5 hours I call back again only to know that there was no request to activate my number. After some exchange of pleasantries, I was told that the address re-verification would be done on weekend morning, but that the number cannot be activated. After another hour, I call back to find another rep who can barely manage to talk telling me that address re-verification cannot be done till the next weekday.

Does Airtel which has become evidently headstrong with its near monopoly have any sense left in their head? I am ashamed that a company of such stature stoops to such low tactics to cheat a customer. I don't understand why in their head it does not register that I already have an Airtel landline at my residence and there is seemingly no reason to re-verify that I stay at this address.

Well after this annoying experience I am left with no option but to change the service provider for neither my old SIM nor new one works now.

Airtel Mobile — Pathetic Service

Here's my frustrating experience with Airtel.

I had a prepaid mobile number which I applied for post-paid conversion. The charges of 250 was duly collected and a new SIM was provided. Within a few hours my old SIM was deactivated and new SIM was activated. I got a message saying I was subscribed to 444 plan. After two days, all of a sudden I get a message that my number has been deactivated and i need to contact the dealer. I call up the Customer care only to know that my address verification failed as my door was locked. I fail to understand what crap-head Airtel is for one, I don't get a prior notice as to when the person would come to make the check and two, what on this earth makes them imagine that I would be an unemployed youth sitting all the day at home, eating peanuts, waiting for some to come for the verification. Do they expect me to not lock my home when I go for work?

I talk to their oxymoronic customer care rep only to know that my number will be activated back in 1 hour. After 1.5 hours I call back again to know that there was no request to activate my number. After some exchange of pleasantries, I was told that the address re-verification would be done on weekend morning, but that the number cannot be activated. After another I call back to find another rep who can barely manage to talk telling me that address re-verification cannot be done till the next weekday.

Does Airtel which has become a headstrong with its near monopoly have any sense left in their head? I am ashamed that a company of such stature stoops to such low tactics to cheat a customer. I don't understand why in their head it does not register that I already have an Airtel landline at my residence and there is seemingly no reason to re-verify that I stay at this address.

Well after this annoying experience I am left with no option but to change the service provider for neither my old SIM nor new one works now.

I am also suffering from same service from Airtel. It happned with myself after being a loyal customer for past 6 years I bought a new pre paid on my name.

And they de activated the SIM for non verification.

Some Airtel Employees in Chennai are not working at all -this may sound harsh to them, i don't know whether they get salary or not from Airtel - such a disgusting service

I used BB only for ten days and the bill which i received for ten days is RS.1490 for just Ten days - they didn't inform about the billing cycle and all we get a response from the executives we will get back to you but no one will get back
One annoying factor is i called the executive from my mobile and she didn't pick the call and if we call fromother numbers they picked the call -this is the mantra or slogan or rule they follow it seems, i came across with Ten executives and 2 managers all does the same thing not picking the call if i called from my mobile -such a horrific service by those people. And another readymade mantra tehy follow is " no manager available now " this is the call center guys verbatim -
Suggestion : My suggestion is please do check your bills properly if it going to be Airtel Postpaid or Internet service please do check it and
you need to make many phone calls from your mob so be ready for that and you have to loose your tension and you guys will get into mental trauma
so be prepared for this ---

Airtel Mobile — PATHETIC SERVICE AND THREATS ISSUED

This is to bring to your notice the kind of atrocious customer service provided by Airtel Mobile with regards to a complaint raised by me in Feb 2009.
The customer service representative at each of the Airtel galleries is utter disgrace.

My airtel no. ([protected]) has been inactive since last week of Feb 2009.
The problem that showed was ‘Simcard registration failed’ leading to no outgoings or incomings.
I tried to get in touch with the customer support who assured me that there were no issues with the simcard and that restarting the phone will do the needful.
Till April 2009; I was told the same thing- until I visited the Airtel gallery in Mulund(West), Mumbai.
At Mulund, I was told that I shall need an alternate simcard which shall be posted across to me to my billing address. They also agreed to wave off all fixed charges levied for the time the service was not usable (March-April)
For the next 2 months (April-May); I have been told at least 4-5 times that a new simcard shall be mailed to me by the customer service executives who checked to call why there was no usage on the number. And each time I told them about the ‘registration failed’ issue. Each time a new representative called and assured that new simcard will be mailed the next day.
On 29 May 2009- one of the Airtel representatives who claimed her name was Neha from the Andheri branch- called and was mutually agreed between us that a new simcard would be sent over personally and also agreed to wave off all fixed charges for the unused period of March to May 2009. Hence the net figure that she claimed to be payable was Rs. 312/-. She also assured that payment would be collected the following day- and the same person who shall be present to collect the cheque shall get a new simcard.
On 30 May 2009- although the airtel representative turned up to collect Rs. 312/-, he did not bring any simcard as promised.
I couldn’t have handed over the payment for the fact that assurance for a new simcard had been made on earlier occasions; but nothing ever was fulfilled.

When I asked the agent to come over the following day with the new simcard before which I refused to make any payments- the airtel rep from Andheri (Neha) ridiculed me and threatened dire consequences if I do not make payments for the said amount.

Is this the kind of customer support Airtel provides?
Firstly- the service stop abrupt without any prior notice-
Secondly- Even after regular follow-ups and consequent assurance, no new simcard was ever sent to me.
Thirdly- I am being threatened of dire consequences on refusal to pay up and ridiculed that I am not fit to use a postpaid.

i recd. sms from airtel for recharge Rs.64/- & get 1paise call charge so that i recharge my mobile by net banking on the spot but after that i again recd. sms from 55555 no. ie Dear Customer your recharge request could not be processed so why. this facility is not for me & one thik is the amount could not be refund to me at present on my a/c.

Vodafone — mobile no. port

Good evening sir,
my name is Rajesh Shaw, from kolkata. I have mobile no. of tata docomo([protected]), i send massege to 1900 for port no. on 2 feb 2011. i submits all document to vodafone for activate the no. but it has not been activated. i wants to portiblity to vodafone but its going to be upto 15 days but it has not been activated by vodafone. my previous no. has not activated through vodafone. I have been frustrated to vodafone call customer care. Please help me

Airtel Mobile Service — Network issue and Sharing of Personal Details

I am Anand being complaning about my network problem,bill usage high which is not used,sharing of personal information,giving false call to my call list.This is happening from all most 2years and bearing with them and fighting for the problem resolution which is not happening but their concern is only payment thats all.

Every time a new person speaks aand their ends and next time new one speaks again.

Can any one help me to solve or how to go about this problem. I have each and eevry mail documented and most of the calls recorded.

Cheers
ANand

This is for all people using airtel ...

Please note that airtel customer care executives think that they are doing a favour by talking to us and treat us like some beggars.This has been goin on since last 9 months and this is the kind of pathetic service i get ..I had been talkin to many customer care executives but thn thy say we r sorryy which has been their patent dialogue.I am so fed up and frustrated ...Now feel like shifting to vodafone,
I suggest evrone who reads this to discontinue airtel and join some other service ..airtel is pathetic..

and they dn care dats the best part.....

AirTel — NOT LETTING ME TO PORT MY MOBILE NUMBER.

THEY ARE NOT LETTING ME TO PORT MY CELL PHONE NUMBER TO OTHER SERVICE PROVIDER.
CALLED CUSTOMER CARE SO MANY TIMES BUT NOT ATTENDING MY CALLS AND THEY HAVE BLOCKED MY NUMBER DUE TO WHICH I AM NOT ABLE TO CALL THEM. THEY HAVE REJECTED MY PORTING REQUEST.
I M TOTALLY FED UP WID AIRTEL...

airtel sucksss.

AirTel — Port Airtel customer support

I have Airtel broadband connection for past 5 years. Three month back Airtel representative call me for plant migration for Turbo 30GB, and took a request for it. Till date it was not activated.
I made several request to Airtel over call & mail, but there is no proper respond apart from default raising new request and false promises.
Finally when i decided to terminate the connection and requested for it, they again took a request for termination. After two days, one of there representative call me and requested me not to terminate and said she will ensure things will be rectified within a day. but again its a false promise, nothing happened.

The Last mail i have received from Airtel is on 8th of September which says
1) Case 3511588 request for termination is under process
2) Case 3706346 request for plan migration is also under process.

Doses it look funny that you are processing the request for termination and at the same time you are also working for plan migration.

Regards,
Nanda

Vodafone — Tweets services

Tweets Sizzlingcelebs Pack has been activated on my mobile number [protected] and even i am sending the message to deactivate CAN ITW to 111/144. I called to customer care and even i visited the vodafone lobby in visakhapatnam(Radnam Gardens). No responce to my problem.

Amit,
I WANT TO MOBILE TOWER 3g INSTALLATION PLEASE ANY COMPANY

Mobile phone number -[protected] Bidhuna (Auriya) U.P NIP-206243

Namaste Mr. Aggarwal,

This is to inform you that your concern listed on 30 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Aggarwal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ishwarya,

This is to inform you that your concern listed on 30 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ishwarya,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Saurav Ahlawat,

Thank you for the concern. My issues has been resolved.

Namaste Jayanth,

Further to our discussion dated 30 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Jayanth,

We would like to inform you that your concern listed 30 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hutch(PREPAID) — UNNECESSARY CHARGES

I am AMIT KUMAR SINGH from LUCKNOW , I have Hutch prepaid connection NO.[protected].DATE 23/10/07 I have approx Rs.35 balance, when i try to an urgent call at night 9 pm, my balance is show -68.86(Rs.minus sixty eight point eight six).Before this CALL I Recieve a message of HUTCH In this message i got that my service is activated for INDIA & PAKISTAN CRICKET CERIES.I have not do any request for this service activation. I am not satisfied to this service activation.

I am AMIT KUMAR SINGH from LUCKNOW , I have Hutch prepaid connection NO.[protected].DATE 23/10/07 I have approx Rs.35 balance, when i try to an urgent call at night 9 pm, my balance is show -68.86(Rs.minus sixty eight point eight six).Before this CALL I Recieve a message of HUTCH In this message i got that my service is activated for INDIA & PAKISTAN CRICKET CERIES.I have not do any request for this service activation. I am not satisfied to this service activation. After this case i am not satisfied to VODAFONE SERVICE .

Airtel Prepaid — unnecessarily charged 15 rs

yesterday frommy account deducted Rs 15/-for missed call alert which iam notactivated give my balance back to my account

Airtel — unnecessary charging of money

Im an Airtel customer. I've been charged Rs.10 for some 'DADA resub' which i never used.

I am Airtel customer i recived tow message if i have been charge Rs 10 for som DADA resub which i never used

Airtel — unnecessary money charged

Dear Sir,
I am the one of the customer of airtel. one day when I was doing on the internet, I saw your website. So with an attraction of your sevice, I was entering my Mobile No. in your address with trial basis. From then your company will charged Rs. 7.00 for two times. But Sir, I have no intention to go ahead. So please Sir. please return my money to my Mobile which amount you have already taken. For that I shall be great obliged.

i have been charged from your site for subscribing on airtel.please unsubscribe me frrom your service.

I have already called 121 almost every month and have complained about being charged for services that I had never requested for (Local Itemised-MB).This has been going on since I have become an Airtel customer.I had not noticed the charges in the begining, however when I did I have been calling121 and telling them about being wrongly billed.I have even participated in a survey last month where I had spoken about this issue.However, I am still being charged for Local Itemised-MB this month as well.

Also, I had requested to discontinue the Local [protected]@Rs.49 offer month's ago as it was only on a trial basis for a month.I am still being charged for this offer although I have made it very clear that I do not wish to continue with this offer.
Please look into this matter or else I may have to discontinue using Airtel.

AirTel — Unnecessary Charges of money

Dear sir/madam;

i AM A USER OF AIRTEL PREPAID SERVICE. SOMETIMES A SMS CAME THAT I HAVE BEEN CHARGED RS 10/50/100 . & I HAD CHARGED FOR DOWNLOADING IMAGES/WALLPAPERS/THEMES/MP3 SONGS/GAMES. BUT I HAD NOT DOWNLOAD THESE THINGS.
MY NUMBER IS [protected]

Airtel — unnecessary charges from company

hi i am using airtel for a long time. in starting company's impression on me was good but later on they charge me for the services that i did not even hear. my airtel mobile number is [protected]

first of all i was using airtel NOP. After 4 - 5 days they charge me twice or thrice a day for NOP. then i stop using airtel NOP service.

now a few days ago company charges from me 10rs and give me a message that "Thanks you for using airtel matrimony alert" After 2 days again they charge me 30rs and give me a message that "Thank for using airtel text based subscriptions." a website was give below something like http://.igmobi.com


when they charge me for this matrimony alert and text based subscriptions i was in my college attending my computer lab.

later on they automatically activate service called airtel radio and charge me 30rs again. till then i never hear about this service from any of my friend or from any medium.


now from 3 weeks company charges from me 30rs per week for this airtel text based services.

i want to get rid from this service please help me to get rid of this unnecessary charges. please help me.


Thanks,
Saurabh Jhally

Airtel — unnecessarily taking charges

Dear sir,
they have been charging me often.whenever i asked them they are telling the same reason that they will respond soon.But till now no response .Even they didnot tell why they are taking charges.i have filed a complaint in airtel customer services frequently(23, 27 and 29th aug, 2009).i requst you to pls take any actions.my mobile number is [protected]

Airtel — Unnecessary subscriptions and subscription charges automatically done

Dear, This is with regard to the automatic activation of news and other kind of subscriptions in my prepaid account. I never dial or message for news subscriptions but suddenly I get a message that "you have been activated with news subscription and a particular amount is deducted". This has happened many times even after deactivating the service from customer care. Customer care people are reluctant to take complaint for this issue and I have to undergo this type of situation many times. This is like purposely making a person take a subscription and taking money for that, even though the person has no intention to make any subscriptions. This may be a flaw and deduct money from Airtel users account (since many people are ignorant about the small charges and hence the company makes lot of money for free).

I advice all the airtel users to be alert and watchful from these kind of deductions. Its about ethics and following a healthy business processes to make profit.

I request airtel to stop these kinds of discrepancies and follow the genuine path of growth.

and at last if possible, please stop making automatic subscriptions to my prepaid account.

regards,
saurav
[protected]@gmail.com

Please foolow this

Also, Airtel has a consumer complaint page, but it does not work. You can type your message but when you try to post it then the page expires...

Airtel Prepaid Connection — Unnecessary charges

Unwanted SMS for downloads are being sent and charges are being deducted from us.
My mobile No.[protected].
The plan which is expiring is not informed and charges are being deducted until one enquires with customer care. Here also they disconnect without giving valid reasons.

thanks
Debjani Panda
Panipat

AirTel — charged unnecessary

I stay in mumbai my name is ankit, I got a airtel connection with 249 rental and 99 pack of 2gb data and 500 sms daily free. I got a bill of 3000 I called airtel customer service, they said that the data charged is for using facebook and the free 2gb usage is only for airtel connection. This was not clarified from them when I took the connection. They have also charged me for the calls whereas I have onl used 360 minutes and I have 600 minutes free.

I want someone to loook into this matter. I declare as Fraud for me as this is not the service I was looking for. I don't know what is the type of action to be taken against Airte. But I want this to be made clear. I havea salary of 6000 and just switched to airtel as the offer was good and looked like to be within my budget. But it turned out the other way around/


I hope there can be a solution for this..

Regards
Ankit

[protected]
[protected]@gmail.com

HI this is ankit again.


I HAVENT RECEIVED ANY REPLY FROM AIRTEL TILL NOW,

I GUESS ITS TIME TO REALISE THE MISTAKE AND CHANGE BACK TO VODAFONE.

ALSO Mr Rakesh Ranga DONT HAVE ANY INTEREST IN REPLYING JUST TO IMAGINE THAT HOW MANY SUCH COMPLAINTS FOR FRAUD HAPPENING WITH THE SUBSCRIBERS AND HE IS BUSY TO HANDLE EACH ONE OF THEM. I AM SERIOUSLY NOT HAPPY WITH THIS


I WAS TOLD THA THERE WILL BE SOME SOLUTION TO THIS

HOPE HE REPLIES BACK WITH A +VE WAY.

RAKESH NO OFFENSE FOR YOU BUT THAT ONLY YOU ARE THE ONE WHOM I KNOW AND AM IN CONTACT WITH TO SOLVE THE PROBLEM

Your trust is not correct Rakesh.


I have agrees to pay the charge for the data but not have got answered for the charges made on calls

I am still waiting for one from airtel to call and explain the charges for the calls made with in the allowance.

Now out of curiosity I want to ask some thing regarding airtel if you are willing to tell the truth.

When you say that you record the calls made to customer service, do you also put that call to a customerÅ› account so that if he calls back regarding the same, he doesnt have to repeat again.

I will tell you what has happened.

Some one from airtel had called and told about the data charge and I had agreed to pay and also she was kind enough to let me pay in parts.

But then when I asked to explain the charges for the calls, she diverted me saying that some one from network will call for this.

Now this is going above my head. and neck too. I am not gonna wait more then till friday and start talking back to VODAFONE.

I BELIEVE THAT AIRTEL IS NOT TAKING MY COMPLAINT SERIOUSLY AND MR RAKESH (I DONT KNOW IF YOU WORK FOR AIRTEL OR NO) YOU TOO HAVE THE SAME FEELING I TRUST THAT.

PLEASE ASK SOME ONE TO CALL FROM NETWORK AND LET ME UNDERSTAND THE CHARGE FOR THE CALLS MADE

THANKS FOR WHATEVER HELP YOU HAVE DONE. (I MEAN YOU HAVE NOT HELPED IN A SINGLE MANNER) JUST A SYMPATHY THAT SOME ONE WILL CALL BUT DONNO WHEN?????

ALSO YOU DONT TO REPLY UNLESS I REPLY. I AM NOT FREE SO YOU CAN JUST REPLY ME BACK AND WHENEVER I CHECK THE MESSAGE I CAN REPLY BACK. THIS WAS A VERY CASUAL ATTITUDE FROM SOMEONE WHO IS RESPONSIBLE FOR UNDERSTANDING AND RESOLVIN THE COMPLAINTS ON THE INTERNET

REGARDS

ANKIT

Namaste Pramod,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Pramod,

Further to our discussion dated 29 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Thanks

Namaste Pramod,

We would like to inform you that your concern listed 29 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Postpaid — service

airtel just likes to take customers for a ride, i brought a corporate plan but they have started billing me for anything they wish for, but i have allways paid their stupid bills but now they have become hopeless all of a sudden my std service was disconected and when i call their ever so hopeless customer care they either disconnect my call or say your service will be started in the next 4 hrs but nothing happens .MY INDIAN BROTHERS I REQUEST U DONT FALL PREY TO AIRTEL THEY ARE THE WORST SERICE PROVIDERS THEY JUST ARE THERE TO LOOT PEOPLE

Airtel mobile postpaid — Still recieveing Bills for blocked number.

I was using Aitel mobile number [protected] long back ago. Due to some reasons have deactivated that numebr. I have paid the required amount which was 536 Rs (after asking Airtel's executive at Laxmi Nagar Showroon) and requested then to please deactivate this number on April 20, 2007. They assuerd me that they have forwarded the requested the same will be done. After 2-3 days I got a call from Airtel, in which they asked me why I'am willing to deactivate the number, they also assured me that your request has been forwarded. But after that I'm still recieving the bills for the same number, and now its somethiong around 745 Rs. They are now asking me to pay this some of amount in order to get this number deactive. I have talked to Airtel executive in Laxmi Nagar showroom about my issue that if I have payed you your required amount then why I'm still recieveing these bills for that number. Than they have assured me that this will not happen again, but syill am recieving these bills.
On speaking with customer care executives they say that I will have to pay this amount, I am left with no choice.
On Jun 13, 2008 I got a call from Airtel, they said that they will take legal action against me if I will not pay this amaount.
Jun 13th night I had also words with customer care about the same, they didn't came up with any resolution.
They said me one interesting fact that I have made payment of Rs 75 on Jan 28, 2008. I have bloked that number then whey the hell I will make payment for that. I have recorded the conversation with their costomer care executive who was too rude to me and disconnected the call without resolving my issue. I have taken another Airtel number [protected] on which I'm getting calls regarding this.

They are really torturing me alot. I have my MCA examination from 2 week of July, and Airtel guys are disturbing me mentally. I'am not able to study after hearing that they will see me in court. I am totally blocked now.

Please help me out from this situation.

My Details for that number are:
Name: Arvind Prakash
DOB: Feb 5, 1984
Address: HCL Technologies Ltd
A 8/9, Sector 60
NOIDA.

Airtel Postpaid service — Haven't got the bill

My mob no.is [protected], I haven't got the bill for last month and my Sim is blocked due to nonpayment of bill.

dear sir i m airtel coustomer since last 4th year
i m using very bad network with airtel
please repair network

This is to bring to your kind notice that I have got International Roaming on [protected]. This number is in Czech Republic since May 19, 2009 by sadly the roaming services activated on this is of no use. The call is neither being received from Delhi nor can be called to Delhi. The number belong to my parents, who are 70 years old and had taken International Roaming with the understanding that it will be for their security. I have already wasted a lot of time in talking to Airtel Helpline first before taking this roaming services about its use and now also when I see that it is of no use for them. It is first a money making practice for Airtel.
I am so frustrated it by dealing with airtel that I want immediate conformed reply as to what is the matter and airtel should not take advantage of the consumers. I want to know how should, I contact my parents as they are so old.
I have spoken with floor supervisor Navneet on May 21’2009, but still nothing has worked today again I contacted airtel and I was told that the complaint will be dealt with till May 26, 2009. The interest of which has developed with airtel is immense and I want as stern action to be taken for my complaint. Yor are just harassing an old couple overseas and this is not acceptable to me as they happen to be my parents.

Please get the services finished as soon as possible. Kindly revert about to my mail.
Hoping for quick and correct action

Dr Ruchi Malhottra
[protected]

Airtel Postpaid — Services are closed

Dear sir,
I was by a post paid conaction of airtel last month and my servicees are bard.
I want to restart my servicees or refund my Rs.800/- wtich was i paid to airtel office as sceurty dopsit.
my No. is +91-[protected]
alternet Contact No.+91-[protected]
Kanpur.

Airtel Chennai Post Pais service made me frustrated

I have been tranferred to Chennai from Bangalore and taken Airtel Corporate Paost Paid Sim on my Guest house address (Date - Mar-7-2010)

It has taken 5 days for activation, activated on(12-Mar-2010)
Within this my accomodation at Guest house is over and i have moved to one rented house and raised request for Address verification to new one

But the service is barred and i have raised n no. of requests and Customer care service provided is worst, i have to say each n everyone of them the same story when called,
they activate and de-activate my sim without any reasons
No proper reply for the queries being posed, real real frustrating service

I have used artel service at Bangalore but never come across such situations only chennai this is happening, dont know the brand completely changes by location !!!!!!!!!!!!

AirTel — Post PAid Service

Dear TEam,

To Introduce myself My name is K. FRedy VArghese [protected] , Working with MAhindra & MAhindra as a Area Sales MAnager, It has been a month that I jave shifted from Prepaid of Airtel to Postpaid of Airtel, From the time I have shifted to Postpaid I felt I have landed in no mans land.

My connection has been disconnected atleast 5 times by your team stating No verification of Details but you have to let me know how many times do I need to verify my Address.

I work with a Indian MNC & In Sales You can seriously understand hiowmany number of calls we normally make. I have been in a situation where I had no Connection for 2 continuous days & again today is the 2nd time the same issue has come up.

I would seriously like to know is this the Customer service team is doing? The Airtel person who comes to our office sold me the postpaid scheme stopped picking up calls His name is Sahul : [protected].

Plz let me know whether I a fool to bear with all this. Expecting a Speedy connection.

I need some to help me on this...I don't know whom to contact as Iam not in India..it will take 2 more months for me to come india

Namaste Mr. Someneni,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Someneni,

Further to our discussion dated 29 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Someneni,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi

One of Airtel collection executive came to home to collect money I informed him same he asked to make the payment of 2700/- that is enough to restart you service and that will be final bill...but still 986 is showing as balance...kindly solve this...as every month they are charging monthly bill even I am not using the service...My sim card is not active..

I Made the payment of 2700/- last week but still 986 is showing as balance..Kindly solve please close the account.

Hi,

Things haven't resolved yet...Every month my bill getting generated...please resolve it immediately

problem solved finally

Air Tel India Barti Telecom Ltd — Activating Several Services by AirTel without Informing us and debiting amount.

From;
Nitin M. Dave
B-65, Shubham,
Akurli Road,
Kandivali-East,
Mumbai 400 101.
Mob.[protected].
Dated : 24th Sept. 2009
[protected]@yahoo.com

To,
The Manager ( Complain Dept. )
Consumer Complain Dept.
www.consumercomplaints.in

Subject : Activating Several Services by AirTel without Informing us and debiting amount.

Dear Sir,

My complain is against Air Tel India , Bharti Telecom Limited,

This company activated and renew A Devotional Service Pack on 31st Aug. 2009 and charged Rs. 30/= ( Thirty Only ) for which I get refund.
On 16th Sept. 2009 activated a free trial pack of Jobs Alerts, which I deactivated by email,
and today on 24th Sept. giving message for renew of jobs alerts and charging Rs.10 per 10 days.

Every week they are doing this renewal of several packs on mobile and I am deactivating.
(On 31st Aug.2009, on 16th Sept. 2009 and today on 24th Sept.2009.)

I never pass any message to activate.
Please take strong action against them.


Thanking You,
Yours Faithfully

( Nitin M. Dave )

my mobile no is [protected]. Your company has been wrongly deducting amount from my prepaid account . Accordingly i complained to 121. But still no action has been taken from your end.
So look into the matter as early as possible.

Airtel Prepaid — Audio Cinema activated without my permission

Hi,

I am using Airtel Mobile No - [protected] for the past 5 years. Audio Cinema service is activated on my mobile without my permision. For the past two months even my amount is deducted. I have contacted customer care and told to remove this service. But still it is activated. Now I am not able to reach customer service.

kindly help
Thanks

I am receiving a message from AirtelLive(A the message is "You have been renewed for Jobs subscription service from Airtel.You have been charged Rs.10."
Am getting this message from 29th january till today (2nd Feb 2010 except 30th Jan 2010).Each time 10 Rs(total 40 Rs.) had been deducted from my account even though I never subscribed for it.I complained about it in the no 198 and got the confirmation that I will get my talk time back and they will stop the service.But neither did they stopped the service but am geeting this message everyday and m balance is getting deducted everyday.Please help me about this.

last outgoing calls details

Airtel charge mi Rs.60/- for Audio Cinema. I never use this service still they charge me those amount. When I called them they said they will refund the Money but now they said sorry we can't.

This is just to Make the people Fool. This not at all good for Airtel (Mumbai).

Iam Attaching the Same copy which is alredy sent to Airtel Office:




Dear Sir,

My Mobile Number [protected]

Actually on 20.03.2010 at appx 1.40 Pm you deducted my a/c about 297 Rs for Java Games And After 1 or 2 hours again you deducted 40 -50 Rs, For your information pls Expect Frenzo I didnt use any services, and i call your Customer Care Three Times during these time and they satisfied with the refund of my that deduction before 22.03.10... and they also gave me Complaint number Is 0294110 but on 22.03.10 when i call back again customer care they told me there is no updation like that... so tell me customer is fool ?? or what is that ?? Iam professionaly Advocate and if within one day i didnt refund mr deducted Amt than Iam going to Higher Authority with Consumer Court..So I want that Such Stupid things never happen again......



Thanks ,

Pradeep Kumar

Mobile Number [protected]

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

Dear Sir/Madam, (Date: 23.03.2010)

Greetings. Good wishes.

My mother's airtel no. is [protected]. We are living in THANJAVUR, TAMILNADU, INDIA. For past 10 days, AIRTEL deducts Rs. 5.00/day from the given no. Is it known to AIRTEL or NOT? If AIRTEL knows, why this was happened without the knowledge of the user? What is the purpose? How is it possible to AIRTEL to deduct Rs. 5.00 from a subscriber without consent? If the amount(s) deducted was by mistake, kindly refund. Otherwise, we don't have any other go except switching to other services. A detailed reply will be highly solicited. If somebody from AIRTEL wants to speak to my mother to correct this, kindly speak in TAMIL. Any how, we dont want to give Rs. 5.00/day to AIRTEL free.

I have sent an email to [protected]@acl-wireless.com, on 22.03.2010, also.

Expecting your reply before 24.03.2010, to enable us to be an AIRTEL subscriber.

Thanking you.

A.LAKSHMI NARAYANAN
THANJAVUR

AirTel — deduction of amount(prepaid)

sir,
I wud like register a complaint that last night my bal rs 30 has been deducted without means and they claimed that u have started a game on ur phone and stil no budy respond over customer care no
plz do a favor 4 me and give a sol as soon as posible

Airtel — PREPAID CHARGED BUT AMOUNT NOT RECEIVED

I HAVE DONE A RECHARGE ON[protected]...OF RS 149..BUT THE MESSAGE THAT CAME SAID THAR THE RECHARGE WAS SUCCESSFUL..BUT I HAD NOT RECIEVED THE BALANCE..PLEASE CLOSE THE MATTHER AS SOON AS POSSIBLE...

SEVICE PROVIDER :AIRTEL
RECHARGE DATE:[protected]
RECHARGE TIME:07:09PM
TRANS ID:[protected]

MObile no..[protected]

I had submitted a complaint on 5th February about excess deduction of more than Rs. 100 from my prepaid balance without any reason around 4th February. Complaint no. [protected]. Since I did not receive any reply I once again compliant on 14th Complaint no. [protected] & [protected]. I have been constantly contacting airtel on 121 & 198 and either they say the system is not working or they will get back to me within 24 hrs.

Praveen Rao
Cell No. [protected]

my balance was Rs. 247/- became zero Rs.0. as soon as i recharged with Rs.98/- GPRS Plan there is no reply for my complaint raised last week

my no [protected]

Deduction of amount without any reason
In response to my 1st complaint on 5th Feb. and subsequently on 14th, I received a call from Airtel (Mr. Dinesh). Once again I had to narrate the whole story to him. I told him that without any reason Rs. 100 was deducted from my prepaid account. After a long wait I was informed that it was for 100 minutes free talk time that I had requested for. This is totally lie since I have never asked for a free talk time recharge. Neither did I ask for, nor did I get Rs. 100 free talk time. I did not even receive any message informing about the Rs. 100 free talk time being alloted to me. This is ridiculous. But the person from Airtel consistently informed me that I had requested for Rs. 100 free talktime recharge, which is not true. I have asked for all the details through email, to which he as promised. I doubt very much that he would send it to me. I think I need to look for other means of getting my money back. If anyone knows, kindly let me know.

Praveen
[protected]
Email id. [protected]@gmail.com

With out any subscription demand service provider deduct the Rs.10.00 amount from my balance Mobile no.[protected]
So you are reqested to refund the amount .I am fedup with this type of activity
by service provider.if they not .I Quit from you &choose the other mobile service provider.

Devendra singh
+91-[protected]

AirTel — deduction amount

dear sir
my airtel mobile no is [protected]
todeay 13 march 2011 in the morning i have seen a massage on my cell screen is this " 162 Rs is deduct for using internet.
but i have not used internet on my cell. this deduction is false deduction.
i am contact to customer excitive for this complaint but they are not satisfied to me.

plz rectify this complant.
thanks

Hello,
I have been facing some issue with Airtel Prepaid since 2-3 months. There has been lot of deductions done on my airtel connection and the message was sent as "Thank you for download XYZ game" you have been charged Rs.99/-. (Total amt deducted around 400-500Rs).

I have never downloaded any game or anything like that. Also recently there has been deduction on my phone stating "Thank you for subscribing to [protected]@5 service", and daily Rs.5/- is being dedcuted.

When contacted the customer care they said its activated by me by clicking on wap link. I dont understand how airtel can charge a customer without any confirmation. The amount is directly debited from the prepaid card.

I want aitel to look into the issue and let us know the exact reason of deduction and full refund of amount which has been deducted without any confirmation. Also i urge them to stop these spam services which charge airtel customers illegally.

Please look into and respond ASAP.

Prashanth Doba
[protected]

AirTel — Deduction Amount

Sir
I have a mobil no. [protected] which is at Pune Maharastra. I have the prepaid card for use of this mobil and I always recharge the card .
Within last month some amount is deducted from my balance . Now I received the message that "Cooking tips amount Rs 3/- deducted "
I never subscribed for any such services from when I got this No.[protected]
So pl do needful refund my unauthorised deducted amount and don"t deduct any amount hereafter.
Early action in this matter is requsted.
Yours faithful .
Ankush Joshi .
[protected]

I have an airtel account [protected]. this is the second time i am facing very bad experience with them. On 27th July, 2011 my account was credited with Rs.100 ( I have clear proof of this credit)and i did not use my account at all. On 5th dec. I made a credit of Rs.10 for keeping the account valid( this also I have proof of transfer CREDIT). To my surprise on 29th Dec when i wanted to use my account, there is a balance of 59 paise in that. I contacted airtel and what nonsense replies they are giving. First of all they are not reading or listening to the complaints. Just giving stupid replies. It is the customers will to use their account when they need. If I fill my account with unlimited validity it should stay there till the time i need. otherwise the provider should give an answer where the money has gone? I told them to give me any call or msg from this account during this period? For that they gives idiotic replies.
Their answer is stereo type ' WE HAVE CHECKED THERE IS NO BALANCE DEPLETION'. It is the responsibility of airtel to answer where the money has gone.

These people activates unnecessary things in our account and cheats the public. We all should join and raise the voice and bring this out through medias/channels to make the poor public aware of this. There are so many ways to bring this out. Poor public dont know about this cheating. Myself came to know of this because it was not used and the full amount is cut. No one checks n keeps the balance every time. Airtel makes use of this opportunity.

Previously also they had activated things in my account without my consent and i had a big fight with them. May be the staff are getting some incentives if they loot the customer and makes profit for the provider.Today they are telling within three months you have to put complaint otherwise cannot process. I put my complaint on the same day I noticed that my balance is looted.

It is time to voice against this CHEATING OF AIRTEL.

Airtel Prepaid — Deduction of Amount.

Dear Sir,

My name is Naveen Mehta, I am using one airtel prepaid no. (+[protected] from last 6 year. I recevied one free 500mb data usage of 3g from Airtel , and using the same as that was free. But suddenly on 27 Jan-2011. My balance got deducted by 140 INR Rs.

I called to airtel custmer care after that incident ,they gave me the date of resolution of the problem is 1 Feb, till 1 feb my problem was not resolved and also no calls recevied from airtel customer care regarding the same.

When I contact them again they told me that the balance is deducted becoz I used the data services ( But I had used the data usgae free given by airtel only. No body was listen my problem properly and they told me contact to nodal office we are not able provide you solution of my problem)


Request you to help me out with this condition. From last 6 yrs I am customer of airtel, but now i think if they will provide good service to customer then who will beleive on these.


Thanks

Reagrds

Naveen Mehta

These AIRTEL activates unnecessary things in our account and cheats the public. We all should join and raise the voice and bring this out through medias/channels to make the poor public aware of this. There are so many ways to bring this out. Poor public do not know about this cheating. Myself came to know of this because it was not used and the full amount is cut. No one checks n keeps the balance every time. Airtel makes use of this opportunity. This compaint is for my mobile no. [protected] passing station is Pune city.

Previously also Air tel had activated things in my account without my consent and i had a big fight with them. May be the staff are getting some incentives if they loot the customer and makes profit for the provider.Today they are telling within three months you have to put complaint otherwise cannot process. I put my complaint on the same day I noticed that my balance is looted.

It is time to voice against this CHEATING OF AIRTEL
Kindly do some needful otherwise I will report to higher authority
Hradaya Prakash

AirTel — deduction of amount.

On my mobile no. [protected] there was activated some unwanted service on 3rd mar.From then i am not in Haryana. Daily 5 Rs are deducted. I complained many times and was told the service was deactivatedand your balance will refund. But still then 5Rs. daily deducts. No body hears. What should i do should i change operator.

Namaste Ashfaq,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Ashfaq,

We would like to inform you that your concern listed 29 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel DTH — non providing promised package

Dear sir,
As given information i have booked airtel digital tv dth on line.
my credit card has been charged Rs. 1600/- for providing silver pack with Goa Holiday package of 3 day 2 night by Virit intractive services .
i was promised for installation in 24 hrs.
i have called many times to your toll free no. but no satisfactory response is given to me.
i have contacted local dealer Komal Traders and Mr. sandeep your local engg. also.
till date no satisfactory response has been given.
i feel cheated by Vriti intractive company as well as your company.
I request you to dont do the mall practice to misguide the customer.
( though I was satisfied with Tata DTH services.) but in hope of better services I got worst experience in start.
my cust id is.[protected]
I hope you will try to solve my problem or please revert my payment so i can continue my Tata DTH services.
I request you to please find this fellow whose id is given below who made the deal with me on 18/12/2009.
Dr.Shambhu N Gupta

Dear sir,
Your Shopping with us is complete.
Name * Shambhu Nath Gupta
Your Form Reference Number is 1891387.
Please quote this number in all future references.
Email * [protected]@gmail.com
Phone * [protected]
You have to make a payment of Rs. 1600.0

(This includes all taxes, less the special discount offered by us).

towards buying the product Silver Pack.

Your order will be processed once the payment is received at our end.

Regards:
Puneet Kumar
puneet.[protected]@vriti-interactive.com

[protected] Forwarded message[protected]
From: Airtel Care <airtel.[protected]@vriti.com>
Date: Sat, Dec 19, 2009 at 3:07 PM
Subject: AIRTEL KIT DETAILS
Dear Customer,
Please call to the customer care no. given on bottom for activation and installation by telling your plan name and amount which have opted for
Voucher 1750/- activation kit sr.no.[protected]
Voucher 1750/- activation kit pin no.[protected]

Pls cal on this no.... for activation and installation customer care no-[protected](toll free),[protected]

Airtel DTH — Service not offered as Promised

Dear Sir,

I have taken a Airtel DTH connection vide Customer ID No. [protected] on 14th March 2010 Airtel Ultra Pack. The Package feature on the day of taking connection included 171 Channels with 14 interactive channels with 6 Games (This line of 6 Games inclussion has recently been deleated by Airtel DTH). Airtel DTH has refused to provide the 6 games channel free of cost as mentioned earlier and are providing on 3 games and asking to pay Rs. 15.00 per Month of each games. On asking why should I pay I have been told by Airtel DTH Customer Service that I dont have any right to ask for channels and will have to view all channels as per Airtel DTH choise. Recently they have sent me a sms that the complain raised by me has been resolved. But still Iam not receiving the channels. I have the copies of Package details of Airtel DTH as on date of taking connection. Request your kind intervantion for Justice

Consumer Court

I would like to inform you that through your website I have generated Request No.056658 for buying Airtel DTH through that I was contacted by :

Manoj Shah | Sales Advisor
Vriti Infocom Pvt. Ltd.
Ph: +[protected]
Fax:[protected]
Mobile: [protected]
E-mail:manoj.[protected]@vriti-interactive.com

Who told me to make online payment through debit/credit card for buying Airtel DTH against which it will be delivered at your residence by tomorrow. On good faith I made payment of Rs.3190/- for Airtel DTH with 12 months subscription through following link against Ref 2407268 on 29.05.2010.

http://offers.connectindia.in/checkout.htm

In view of above, I contacted customer care of Airtel DTH on 30.05.2010 and was given Customer ID [protected]. But till now, no-one visited my residence to install Airtel DTH and it is really a painful approach from Airtel that they have associated unreliable agency which cannot fulfill customer demands on time, and degrading Airtel’s creditability and customer trust.

Hope this matter will be viewed very seriously to provide us the value to our money paid for Airtel DTH.

Regards,
Suresh Gogia
Mob [protected]

there is going to be no response from airtel dth you will have to file case in consumer court in following format I too had the same problem and am filing the case shortly my cus id is [protected] and my no is [protected] call me and take help free of cost .
mail me and i will send you the format and guidence to file a case in consumer court
my id is [protected]@gmail.com

AIRTEL DIGITAL TV — fake assurances

I'm Highly dissatisfied with the type of service they are giving in the very beginning itself. I have asked foe an airtel digital connection. After calling those guys (JOHN) they routed me to pay the amount on the internet page, after paying , they assured they will be sending one person to my place on 28th afternoon 1'o clock... till 2 pm no one turned up and when i called those guys no one responded properly. waster one hour and then at 3, one executive said, my order is not even placed, and she is registering again her name is ASHMINI and also said that i will be getting official by 5 in the evening and at 4:30 i will get call from them.

At 4:45 i spoke to SATISH and as ones before he also assured they the giving good service and gave one number as engineer's number[protected]x as his name as Thulasi ram , when i spoke to the person, he said its wrong number, made an embarrassing situation for both o[censored]s. When i called back to the airtel guys, and spoke to ANTHONY at 5:15, i have got a confirmation that the earlier number given to me correct number. and the official will be visiting as scheduled (Again? )

At 5:50 i've spoken to NAVEEN he is telling to wait till 8 o'clock till the "person" will come and instal the setting. When i said i want to talk to some one responsible, they said the person is not in place and will call back soon. I am yet to get their call ..........

Because of all these things, my whole day has been ruined as i planned to go to other works since its saturday - weekend. Please dont give false assurances and commitments. Think the problem with you guys is more than telephone attending people. end of the day, i am waiting for the clock for turing to 8., and a call from the responsible person , and answer for the money i paid and reason for false commitments.

I need a suitable reply from you guys seriously.

Forgot to mention my order number, that is : 59007179

Namaste Mr. Saxena,

This is to inform you that your concern listed on 29 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Saxena,

We would like to inform you that your concern listed 29 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

This is to inform you that your concern listed on 28 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

Further to our discussion dated 28 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Batra,

We would like to inform you that your concern listed 28 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — discounts not given as per commitment

Dear Sir,
I want to draw your kind attension towards harrashment given to me by Airtel executives.One of Airtel dealer Mr. Manohar Lal from Baddi gave me two nos on july 31,2007.one [protected](under govt. plan+cu topping) & second [protected](under cug 249 plan) & commited me that calls from one no to another will be charged 10p/min.I used these nos according to this plan but to me surprise when I got its bill,all calls were charged at normal rate i.e 1Rs/min,then your chief executive Mr. Gunjan Aggarwal told me that I will get these discounts in next bill ,any how he gave me discount of 7000 Rs against 8200 but after that he left or transfered.After that I have not got any discount in month of october & nov.as a result my nos. have been disconnected.

Please suggest me what should I do?

Airtel India — Wrong commitement

My name is Ajay, I call Airtel Inaid Customer care no. [protected] on 11th April 2008 for a new post paid connection. Customer Care executive says that pls give us ur Contact no. we will call you after few minutes.

I received a call after 1 hour from Mr. Visesh (Airtel Sales Executive). He offer me the plan for Rs.998 for one year and he says that Local call will be Rs0.50, STD call Rs 1.00 and GPRS will be Rs 249 per month in this plan so i purchase the new no from the airtel.

After the activation I called airtel regarding my plans then airtel custome care executive says the you have activated STD plan Rs. 30 and ur GPRS charges will be Rs. 499 per month. Then I called Visesh many times he didn’t pick up my phone some time when he pick my phone he gave me scarification that my GPRS will be Rs. 249. I have recorded my communication with Visesh on my cell phone I have a proof of that and I call airtel and gave his no. but they didn’t reply about that.

At list I have lost my money and my time for that. Pls help me reagding that.

Thanks
Ajay

AirTel — wrong commitment

HI,
i have applied for the 2 post paid connection 2 week back, i got the SIM & mob number([protected], [protected])on the same day of application, but the SIM is not activated yet, i made the same query from last 10 days, but the concern person is not even receive my call. plz return my deposit sum which i had give for the same. This activity left the bad impression in between the customer. i hope you people respond me ASP.

regards,
saurabh jha
Sr. Research Analyst
[protected]

myself paresh.
date 27 october. on my mobile no[protected] hello tune was activated by yourself without my response.
i have call at that time and got answered the updation is done after 24 hrs.so u should call after that.this wad told by akahbhai(manager). i have called after 48 hrs but answer was it is not updated.call after 24hrs.
i have called again 24 hrs.answer was i cannot do anythig for that.by(mehul rathod ahemedabad).
at last i lost my 30 rupees

so is airtel like bigger...?

Sir,
I had a connection postpaid([protected]) of your yearly plan the yearly plan was over i dont want to restart with the service after complition but the resumes after the yearly plan was over and the bill of rs.700 was sent to me without any notification to me about restarting my plan
i went to your airtel office and complaint abt it to close the connection with the complaint no.20040943 dt 02.01.09 call comes from your customercare and they told me to wave off the balance and transfer it to cash card for mere sum of rs 190.00 i agree and tell them to send the executive but no response was there and after 15 days and after that threatning call from recovery department has come to me for payment

so sir i want to know where is my fault when there is no confirmation from my side to restart the connection and it started by you without my consent

so please look into this and cancel my connection and wave off the balance



Thanks
Kailash Aggarwal

Dear Sir Madam

My no. is [protected]. Last to last month I have changed my bill plan and final the plan 750 - advance rental with 30 rs. Top up of calling and 30rs top up of sms.

But in my bill I am seeing Airtel charged me 75paisa per sms. With sms top up the charges of sms would be 10paisa

I can¿t pay this amt. 5177.95 -

So requested you to pls look into this matter and give the solution

Your quick reply will be highly appreciated.

Thanx..BRgds
Gurbaksh Singh

AirTel — Misleading and wrong commitment

Hi i just want to attach the complete communication i did with Airtel Nodal Officer about the wrong commitment, even they misguided me on several issues. Plese see the below mails for reference.


Hi
Just want to inform you i'm using airtel broadband service for past 2 and a half month, i received a call from one of the agencie i mention the complete details to the nodal deptt of yours, they promise me some services the first, 5% discount in case if i opt for a new postpaid connection on both bills postpaid as well as broadband bill. Second, the call rate remain to be flat 1 paisa per second throughout india in any network mobile or landline. I opt the service and then i thought to confirm the same from the 121 service and they denied that there is such offer is available, then i forward a complaint to the nodal deptt about the incident with complete details and information about the agencie who called me and promised me the services.

I informed the incident to the nodal deptt. they first told me to visit the airtel outlet/showroom to get it done. I went to showroom they denied the request, i again informed the same thing to the nodal deptt and they again told me that this service is not available on your no. Now the question come here how does nodal deptt don't know whether the service is available for the given no. or not, they first tell me to go to the showroom fill up a form and in next 24-48hrs you'll get confirmation but when i went to the showroom they denied that there is no such offer is available i again contact the nodal deptt and they apologies that there is no such offer is available. First they telling me the steps how to get it done and once showroom denied then they are apologising. Do you think customer is fool, it's not acceptable.

Just to ask you how your agencie promise some one something which is not there, offers which is not even exist, not even your nodal deptt aware of it whether my no. is authorised to get the service or not, they are telling me steps and then once i informed them that there showroom is not aware of it they are saying that your no. is not eligible for the service, great response from the airtel nodal deptt. Instead of taking action against the agencie and the guys/people who called me up they are throwing situations on me, Its not at all acceptable, Its a shame for the airtel, the kind of information and service airtel is providing on this level is shoking for me and you'll shoked to know that still i'm getting calls to opt a new no. and again i'm getting a promise that i'll get 5% discount if i opt for the service. Amazing Airtel.

I'm putting a mail across to newspapers about the same and i'm putting this last mail to you as a notification either you'll take a necessary legal action against all your concern deptt or else let me take a necessary action.

Look i've done everything rite from my end i provided the complete and sufficient document to your concerned deptt, now i want airtel to provide me the sufficient answers to my questions or else if airtel wants i can file a legal compaint against your nodal deptt. first to misguiding me and then the agencie who called me up. Its a high time now you need to decide what step should i take against airtel, till the time you guys not sort out the problem i'm not in a mood to pay my payments. I need your revert asap. You can read the complete discusion below, since day one what's running.

Regards !
Abhishek Kumar
A-1/262A Janta Flats
Paschim Vihar
New Delhi - 110063
Ph. No. - [protected],[protected]

[protected] Forwarded message[protected]
From: <[protected]@airtel.in>
Date: Thu, May 20, 2010 at 4:28 PM
Subject: Re: HI MR NAGPAL [|BAL|[protected]|[protected]|]
To: abhishek.kr.[protected]@gmail.com


Dear Abhishek Mahajan,

Thank you for writing to Airtel.

This refers to your email dated on 20 May 2010,regarding your Airtel Mobile
number [protected].

As per the telephonic conversation with the undersigned,we would like to inform
you that 5 % combo Discount pack is not activated on your number as the same is not applicable under the bill plan Subscription Plan -Airtel Freedom 249.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.

Warm Regards


Harleen Johal
Nodal Officer
Bharti Airtel Limited

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[protected]Original Message[protected]
From: abhishek.kr.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 20/05/2010 13:53:26
Subject: Re: HI MR NAGPAL [|BAL|[protected]|[protected]|]

Hi Mr. Nagpal,
Just want to inform you that i received a mail from your deptt on 14th of May
2010 about the issue i raised, the lady informed me to visit a Airetel
Relationship Center i did the same i went to Paschim VIhar and Jail Road center
but they are not aware of the thing, so tell me what you have to say on
this, and even i mention on my first mail about my call rate plans as i've been
promised by the agenice 1paisa flat call on any network through out india you
people have not helped me on that. I think its a high time now i need to take
some hard action against AIRTEL.
its been already to long, i'm already ready with all the supported documents.
Trust me if i'll do something then it'll be really tough for airtel to come
back.
Thanks for all your support but i don't think so you guys are capable enough to
help me out. So finally let me lodge a legal complaint against Airtel and their
subordinate authorities and let c what happen then. Take this mail a final word
from my end.
With Regards !
Abhishek Kumar
Ph. NO. - [protected]
Address:- A-1/262 A, Janta Flats
Maa Shakti Aptt, Paschim Vihar,
New Delhi - 110063.

On Fri, May 14, 2010 at 6:52 PM, wrote:
Dear Abhishek Mahajan,

Thank you for writing to Airtel.

This refers to your email dated on 10 May 2010,regarding your Airtel Mobile
number [protected].

As per the telephonic conversation with the undersigned,we would like to inform
you that 5 % combo Discount pack is not activated on your number, to active the
same we would request you to visit nearest Airtel Relationship Center.

Further,we would like to inform you that you to avail the combo Discount pack
benefit you need to submit copy of the original bill of the land line number
and mobile number along with the to avail the combo Discount form.

For the call rate details please attachment.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.

Warm Regards

Harleen Johal
Nodal Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=137593FC 6
7 9 A A719BFC 9 87597EA2E6F9BFA197196F91B7A98F3197F868A&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: abhishek.kr.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 10/05/2010 18:59:52
Subject: Hi Mr Nagpal

Hi Ravi Nagpal,
Just like to inform you that im using AIRTEL Broad Band connection for almost
one and a half month, my broadband landline no. is[protected]. I've recently
received a call from airtel agencie about some new offers in which i've been
provided by a new AIRTEL PostPaid connection NO.- [protected] and along with
this they promised me certain services.
1. Now onwards Airtel going to provide me 5 % Discount on my Broadband Bill as
well as on Mobile Bill, if i activate the service(means if i take PostPaid
connection).
2. They even mention to me the call rates going to be flat 1 paisa per second
fixed on all local and STD no( Any Network).
I said yes and they activated the new no. for me. but after verfying with 121
representative on both BroadBand & PostPaid, i'll come to know there is no
such offrer is available, i'm litterally pitched off with the kind of
commitment has commited to me and the kind of services is activated.
The agencie who called me i called them back to confirm that your all
commitments are not fullfilled and i've been told by the
customer care representative on 121 that there is no such offer is running now,
they actually apologies to me for wrong commitment from their center (i do have
a voice recording for the same what all they have promised me). They want me to
have some patience till the time there Manager will not come in (Gaurav), still
for next 2 days no one called me back, and now when i called them again few min
ago their manager (Gaurav) again hanged up on me. I'm litterly full on fire now
and i want to SUE both the agencie and the airtel for their wrong commitment.
Let me provide you the detail that i've for the agencie
Location:- Keshav Puram
Ph. no they called me from - [protected]
Name of the Manager - Gaurav
Representative who called me - Gautam
Representative who apologiesed on behalf of Gautam is Jiya
Now i'm so much horrified, i'm thinking whether to continue with airtel or not.
whatever happend in last 7 or 8 days are something i never expected from airtel
it's a big shame for airtel to loosing customer by doing such a mistakes.
With Regards
Abhishek Kumar
Ph. No. - [protected]
Address:- A-1/262A, MAA SHAKTI APTT
DDA FLATS, PASCHIM VIHAR
NEW DELHI - 110063.
[protected][protected]-----

Dear Customer, This is to inform that your Q/R/C has been parked and action
will be taken shortly. Airtel Care

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

AirTel — WRONG COMMITMENT BY CUSTOMER CARE

SIR/MADAM,
THIS IS TO INFORM YOU THAT I M USING AN AIRTEL CONNECTION FROM LAST 5 YEARS. LAST MONTH I DID A CALL TO COSTUMER CARE N ASK THEM TO ACTIVATE GPRS IN MY MOBILE. THEY SAID THAT U HAVE A FREE GPRS PACK ALREADY ACTIVATED ON YOUR HAND SET . THEN I ASK THEM DAT TILL WAT DATE IT WILL BE FREE FOR ME. THEY SAID THIS WILL BE FREE FOR NEXT SIX MONTHS ON USAGE OF 2GB. AFTER THAT IT WILL BE CHARGED. I CONFIRM TO THEM TWICE N THRICE THAT THIS IS FREE. THEY SAID YES. THIS ALL CONVERSATION HELD IN LAST MONTH . THAT IS MAY 2011.
BUT NOW I GOT A BILL OF 684.30 PAISA FROM AIRTEL. I CALLED THEM AND ENQUIRED AB THIS AMOUNT. THEY SAID IT IS CHARGABLE.

PLEASE GIVE ME THE PROPER RESPONSE SO THAT I CAN PAY THE BILL.

REGARDS

GUNJAN SETHI
MOB- [protected]

MAINE AIRTEL KA BROADBAND CONECTION LIYA TAB ,AIRTEL KO INSTAL KARNEWALE OFFICER NE KAHA THA KI HAMARE YAHASE MODAM LETE HO TO TIN 3 MAH TAK OTHER NETWORK PAR 250 PER MANTH FREE RAHEGA ,LEKIN BILL CHARGE KAR BHEJA HAI,BAT KARNE PAR WO KAHTE HAI HAMARE TARAF SE ESI KOEE SCHEM NAHI THI.AAPKO PURA BILL BHARNA PADEGA.
EH TO SARASAR DHOKHA HAI'
AIRTEL EK BE EMAN CO HAI.ES SE BACHAEN.
BKNIGAM [protected]

Airtel — regarding wrong no updation

Dear Team

This is in regarding to the complaint of AIRTE as i am having AIRTEL connection past 1 year but from last 6 months i am getting calls from airtel executives that this no is in the name of Harpreet singh who is defaulter and has not paid the amount.

Everytime i use to tell them that this no is in mine name but same story.

Now i have marked a mail to Airtel customer care in last week but not getting satisfactory revert.

Regards

Ashna khanna
([protected])

AirTel — wrong commitment

air-tel customer care give a offer many time last the air-tel executive told sir the offer active in u no in 48 hrs plz wait today i call customer care he told me sir we not give any offer for u r no and disconnect my call i m very he-rt and disappoint

AirTel — wrong commitment

i have got an service pack which was 3g plan according to which i should have got 3 gb of data usage .but with in 10 days of bill cycle airtel have sent me bill of 5000 rupees .thought they commited that after finishing the pack my internet usage will be free ..
they have not even informed me whether my pack has finished and i am been charged for the internet usage ..
customer should be informed by mesage whether the service which we are using have ende or is been charged .there is no way t check the data or actual bill of the number we are using

Namaste Mr. Rajput,

This is to inform you that your concern listed on 28 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Rajput,

We would like to inform you that your concern listed 28 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dear ajay.rajput1975,

We came across your complaint against Airtel. Unfortunately, we are not able to locate your Akosha ticket based on the details you have given on this post. Thus, we request you to fill this form out so that we can identify your ticket: http://bit.ly/akoshacares. Post that, one of our senior team members will give you a call to help you out.
Despite the fact that we try our best to resolve complaints, we are not able to do that for all. Here is a Quora post by our founder which will explain the constraints that we face and what we are doing to overcome them: http://www.quora.com/Is-Akosha-actually-able-to-resolve-consumer-complaints/answ...⇄
Hope you'll understand.

Regards
Online Team
Akosha

Namaste Mr. Kumar,

This is to inform you that your concern listed on 28 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed 28 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 28 May 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Shethiaami,

We would like to inform you that your concern listed 28 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — DEACTIVATION OF CONNECTION

INSPITE OF SUBMISSIONS FOR DEACTIVATION OF MOBILE NO [protected] IN FEB, 09, WE ARE REGULARLY BEING HARRASED FOR NOT PAYING THE RENT . ABOVE ALL AIRTEL CUTOMER CARE DONOT BEHAVE AS WELL.

AirTel — Deactivation of connection

On 14 Sep 09, I applied for a new air tel post paid mobile connection at Secunderabad. After submitting all the relevant documents and a security deposit of Rs 500/-, I was given the no. [protected]. I was contacted by an air tel exec on this telephone around the 25th, i also was contacted on the alternate no. and an airtel executive also visited my residence. All the calls were acknowledged. On 02 Oct, my phone stopped working. On contacting customer care I was informed that as I had not used my phone for some time they had disconnected it and now it could be reactivated only if I visited a airtel office with ID proof.I find this situation extremely distressing and a deficiency of service. The minimal airtel should have done was to contact me before taking such a action.

Pls activate my tel at the earliest
Group captain Pavan sharma
College of Air Wafare
SP Marg
Secunderabad

Namaste Dyutiman,

This is to inform you that your concern listed on 27 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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