Airtel Complaints & Reviews

I have taken airtel 4 G connection in Feb 2013 with the assurance of excellent speed, zero buffering etc.However, in a few days of time, was facing speed issues.Forget about high speed, not been able to connect to LTE network option. Even if i get the connectivity hardly at times, the speed is worse than a 2G. I have called up the customer care at [protected].( complaint no[protected]They said a technical specialist will visit my place shortly to solve this problem.Noone came. After that i have been roaming around in their Park Street, Kolkata branch. Thrice i went. They said someone will visit.Same result. After 3rd time, finally a guy shows up. He said i have exhausted my 6 GB prior to the end of bill cycle date. when i asked how to check online. He didnot have an answer. I checked it myself then in www.airtel.in/applicatons/airteldongle.jsp. I asked at what date will regain the 6GB for the month. He said will check & intimate me later on.But didnot care to revert back.Again i had to visit park street branch for clarification. They said to pay the bill & the 6 GB will be retrieved by 22nd of May. Also said have waived off the late fee as per earlier intimation & i will be intimated shortly regarding the waiver via sms. Neither i got any intimation about the waiver, nor getting the LTE, 4G required speed.I am totally frastrated with this level of customer service and harassment & feel totally betrayed after taking this expensive connection since it did not serve my purpose. Please help & request you to take necessary action asap. Thanks & regards, Pritha Chaudhuri ( airtel 4G no [protected])

sir my brother previously had airtel postpaid number *****46789 which he converted to prepaid 6 months back by submitting all the required documents .as he taken another airtel postpaid SO he converted this number to prepaid

now what happened is after converting to prepaid the airtel people calling him repepatedly to submit identify proofs and required documents he already submitted them twice but they were not satisfied with pan card, office id card and landline bill of bsnl and repeatedly disturbing him to come n submit proofs even though he submitted them.one day finally they deactived the airtel services of the number and when my brother went to ask them about the deactivation they said they are not satisfied with the documents and asked him to submit again(are pan card, office id card and bsnl landline bill aren't enuf as id proofs) he again took those documents and went to airtel center and now they are demanding him INR 5000/- rupees stating that it was a fancy number and we cant give that straight away and it clearly indicates their intention that they wantedly deactivated the services even though every required proof was submitted and now demanding 5000inr BY saying that it is a fancy number didn't they know that its a fancy number while issuing I hate this attitude of airtel and now we are fed up with their services

HOW CAN A MOBILE SERVICE PROVIDES INTENTIONALLY DEACTIVATES NUMBER WHICH WAS IN USE AND DEMAND 5000INR BY STATING THAT ITS A FANCY NUMBER IT SEEMS AWKWARD.WE USED TO HAVE 5 CONNECTIONS OF AIRTEL MOBILE IN OUR FAMILY AND NOW WE ARE PORTING TO OTHER SERVICE PROVIDERS AS WE DONT KNOW WHEN THEY GONNA DEACTIVATE AND DEMAND MONEY

airtel don't cheat people fr making money!

i am not getting internet connection during share market hours.
it is getting disconnected three to four times every day
i have made lot of complaints but always one answer sorry and problem will be solved today
vikram patel
mobile number [protected]

I HAVE AIRTEL CONNECTION NO [protected] WHICH IS 699 PACKAGE FOR TWO YEARS TAKEN BY ME. bUT AIRTEL TWICE CHARGED RS 699 AND INITIALLY ALLOTTED SOME OTHER PLAN AND LATTER RECTIFIED IT AND AFTER ONE MONTH AGAIN CHARGED RS 699 AND HENCE AIRTEL IS CHEATING THE INNOCENT CUSTOMER. THIS HAPPEN WITH ME TWICE WITH TWO NUMBER IT MEANS THAT AIRTEL IS HABITUAL IN CHEATING THE CUSTOMER . HENCE MY HUMBLE REQUEST IS TO RECTIFY THE BILL AND TELL THE THE JUSTIFICATION OF RS 785 PAID BY ME IN BEGINNING FOR THE FIRST BILL. I AM NOT GOING TO PAY ANY SINGLE RS EXTRA BESIDE 699 AND ACTUAL USE OF THE TELEPHONE BILL IN THE ABOVE PERIOD. IF THE BILL IS NOT RECTIFIED WITHIN 48 HOURS THEN CASE FOR MENTAL HARASSMENT AND FOR COMPENSATION WILL BE LODGED AGAINST AIRTEL.

Sir,
My airtel prepaid no is [protected] i have recharged
this no with Rs 200 on 20/05/13. According to offer
(recharge with Rs 200 and get balance Rs 200 . Rs 175
turant and Rs 25 in next 24 hrs calling by 121) but airtel
provider give me only Rs 175. I trying talk to care exucative
but not contect them because they have permanently
disconnected my call to care exucative.

Sir
I have lost my cell phone with Sim card on date 06.05.2013. Then I registered a FIR on 10.05.2013 and block my cell no. by calling at customer care. I submit my document on date 15.05.2013 at baddi office and get a duplicate Sim card. The officer present at office told to me that my Sim will be activate with in 24 hours. Then I open my blocked no. From customer care on 18.05.2013. But till date officer not activate my no. They told me that they do not have rights to open the connection, and when I ask to give me head office no, they told that just go and complaint at customer care and we don't how many days to take to getting right,
When I call to customer care they told me that they could not done any thing for this. I have calling at least 10-15 times but not any response get from customer care.. They give me lot of no like[protected], [protected], [protected](Ruhi dillow) but call can not available to Ms Dillow.
I am suffering still and can not do any thing.
Officer no.'of baddi branch is [protected](Mr. Nishu)
Plz help sir I have lost my money to call at lot of different no. And lost lot of imp. Work due to unavailable of my no.
Plz help sir
Thanks
Parvin chauhan
If any query plz call at my frand no. [protected](kuldeep)

Myself vikas sharma & my mobile no. is [protected] against which I had activated the GPRS services of 99 unlimited plan on dated- 12 May 2013
Please be informed that today on 22 May 2013 I got the sms that please pay Rs.- 2269.00 to continue mobile internet services.
After getting the sms I immediately called to 121 & came to know the plan was activated on my mobile is not Rs. 99 unlimited it is only 2 GB against Rs.- 99,
I was shocked to hear that it was not unlimited wherein was clearly told by airtel team at the time on activation that it is unlimited plan & there would not be any cost after usage of any GB,

The same I had confirmed 2 or 3 times but was told sir do not worry you will be charged only Rs.- 99 since it is the Reliance CUG corporate plan.

Now I would like to know how did I receive the Sms to pay the Rs.- 2269.00 & why should I pay this amount.

Why Rs.- 99 2GB plan is activated instead of Rs.- 99 unlimited after confirming so many times to me???

Why airtel cheating with me, Why his person has activated another plan instead of CUG plan,

They always says that we record the call of customer, they must check the recording on dated 12 May 2013 when this plan was activated & remove the charges immediately as I m not going to pay any of charges of internet to airtel where I was not at all in fault, the same was their person mistake.

Hi Sir ,
Concern regarding new ACTIVATION of Airtel new Post Paid Connection # [protected]. / SR NUMBER 50005875

This is Virendra Kiran Gajula , Working for ABB-GISL , Banglore . I had take corporate CUG SIM card ( sim #[protected] H3 SYS1211 ) on March 26 bearing Mobile Number : [protected] , from Airtel executive Mr.Raghavendra ( Cell # [protected])., [protected]@agni.co.in

All sorts of verifications were completed Positively including Physical verification at residence & Office , Televerification and activation were done but still i am not able to make calls from this number. I had called Airtel customer care several times and spoken to verification desk also but all in vain .Response from the customer care was Pathetic. As per the verification desk the verification was completed and active , there was some technical problem , so that they cant help

.Support from 121 is not at all encouraging , infact it was horrible and executives used to slash the phone on face with out giving proper explanation .In my entire life Airtel 121 call center is the First customer care hanging up the phone several times on the face of the customer while speaking.

As per the 121 Customer service / Call center , the sim was deactivated , don't know the reason

I had even visited the airtel store in white field road , near to Phoenix Mall , as per their records all documentation & Verification was done for this number but there was some Technical Problem.

I had called , 121 customer cares ,198 complaints ,Nodal officer number , visited the Store and wasted lot of time entire last week . One thing is clear that there was some technical glitch and dont know who in airtel is going to support the customer ,Every executive in airtel feels that its not his job .

I am very much frustrated and irritated by the way airtel employees are behaving with the customers . Airtel may be having many departments but for the customer its all airtel . I could not see even a single executive trying to fix my problem rather than blaming the technical glitch,

Many call center executives committed that i will get a call back from thier manager (to my alternate number [protected] ) but till now i had not recieved any call from Airtel.This shows that Airtel never bothers about thier Customers

I dont know why Airtel calls thier service as Gold service as they are not even able to provide Normal service to the Customers . All Airtels competators are far far better than the service provided by Airtel.I am with Vodafone Post Paid for Past 7 Years and i am very happy with is Service.

Everyone in Customer Support ., Store , Verification Desk says that there is some problem but NO ONE IN AIRTEL ARE READY TO FIX THE PROBLEM


Through Airtel representative i Got a Airtel Managers Contact details of Mr Chintun Kale , chintun.[protected]@in.airtel.com , [protected] . I had sent an email to Chintun on 3rd may but no response from him . I had called him on 15th May and he told that there was some technical problem and new sim will be processed with same number [protected] with out any Verifications.

I had resubmitted all my documents again and taken a new sim card with SAME NUMBER [protected] New sim dnumber :[protected]. HLR3 , But it was rejected as they verified in the Hotel address where i used to stay in March . I can not stay in hotel for months as airtel guys will do verifications again and again because of their technical issues

I had sent many emails to Nodal officers and appelete , but there was no support or any positive response from them

Today Morning i got a call from airtel representative stating that [protected] was alloted to someone else . How Airtel can allot my number to some one else when there is lot of correspondence going on with Managers , nodal officers and appelete regarding activation of my number .

I want my number to get activated as soon as possible.

Personally I felt lot of Agony and pain during past 45 days and during this entire Process because of Airtel & its HORRIBLE CUSTOMER SERVICE




Regards,
Virendra Kiran G
+91-[protected]

Last day i brought a paper recharge coupon for my airtel number [protected] and accidentally wiped out some numbers on it while scratching to reveal the pin.I was trying to get my pin correct and then airtel barred me from recharging .Whenever i try to recharge,it tells me that i have been barred from the service.Fix this problem as soon as possible so that i can continue using my airtel sim.I am greatly dissatisfied on the quality of recharge coupons provided by airtel.

I was facing some problems with the set top box of the AIRTEL DISH TV on the nights of 15th may,2013. I had contacted the local head office([protected] and [protected]) of the airtel in guwahati on 16th May,2013 and gave a complain about the same. A serviceman([protected]) came to my house, checked everything and finally told me that the set top box is defected and he will be replacing the set top box by day after tomorrow. As there was no contact from their side on 18th May ,2013 So I had called back them and they told me that they had not received any complain.So i gave a complain again on 18th May. Again there was no response from them after 24 hours. This time I had given another complain in the customer care service ([protected]). The customer care executive told me that I will get my new set top box on 20th May,2013 at 4 o'clock.But after waiting for 26 hours, as there was no response , I have called again and the representative told me that it will be replaced by today evening at 7 o'clock and gave me the local representative's phone number.But when i called back to that number the representative picked up the phone and told me that he'll call me back. After some time he called and told me that he will replace it by tomorrow and reacted very badly.

Hi,

I had applied for a new Airtel DTH connection on 13th May 2013 with booking id: 211927. But the installation has n't happened till yet(by 21th May 2013).

As per first communication the installation was supposed to be done within 72 hours.
I have been following up for this everyday 2-3 times but each time i am getting false promise from the Airtel customer care to do that in next 2-3 hours.

I feel i am cheated and these guys in Airtel customer care are so irresponsible.

Please help me.

Thank you so much in advance.

Regards,
Akshay
Mob[protected]

Hi,
I am using Aitrel Data card (No : [protected]) and this will not work in my area (Sanjay nagar , Bangalore). It can open www.google.com ,nothing else.

When I contacted Airtel customer care people , they confirmed that network issues will be solved only after setting up the tower in my area.

But still the charges 3G charges.

I have sent 50+ mails and calling daily Customer Care people about issue no proper reply from them , So I stopped paying the amount.

Now the data card is disabled and daily getting call from Airtel Customer care people , Collection Dept for the payment.

I have confirmation mail from Airtel , as accepting network issue thrw mail.

Please infirm me how to proceed further,

i had purchased my airtel DTH from brahmani electronic, palanpur, date of purchase is 06/10/2009, sir from last 1 month my set top box is not working properly, after my fathers 5 personnel visits to their distributor named M/s. Meet Electronic, palanpur, Contact person name Mr. shailesh, cell no is [protected] still problem is not solved, every time they say, visit our office and come with ur set top box, my father is seniour citizen age...

Dear Sir,

In spite of my having a system of DND Your people are Persistently deducting My Balance By Sending Massages & Deducting My Balance Without My Intimation
16th /May/2013 Deduct Caller Tune Charge--45.00 Rs
19th/May/20013 Deduct Ashtrologi Charge--30.00 Rs
21st/May /2013 Deduct Yoga Pack Charge --1.00 Rs
.
Pls Credit my Balance and don't repeat this mistakes again.



Thanks & Regards,
Sandeep Pandey
[protected]

This morning I received a series of messages from Airtel saying "Thank You for choosing HELLO TUNES SUBSCRIPTION on your airtel mobile. You have been charged RS. 60 for 90 days and your account balance post charging is xxx at 10:51" and "Thank You for choosing HELLO TUNES SONG on your airtel mobile. You have been charged RS. 15 for 90 days and your account balance post charging is xxx at 10:51." Moreover, this is not the first time that such a ridiculous thing has happened to me. Thus I expect a refund of Rs 75 at the earliest, an apology and a guarantee that this will not place again.

I am back after 16 months now with the same issue. This time again my IPTV connection has stopped working and now I realize that Airtel still stands at the same place where they were about 2 years back. Nothing has changed here.

First ticket was raised on 11th May[protected] and as i expected with my previous experience's with Airtel, ticket was closed without any notification (very frustrating).

Anyhow,...

I am using airtel prepaid connection in kolkata.I requested for porting out of airtel.I received a call from an executive asking me the reason for the port out.I told him reason is tariff.He then told me he is temporarily giving me a tariff of 40 paise local call per minute.I told him i need second pulse tariff not minute plus.He promised me airtel will call me and offer a good second pulse tariff within a few days. he then cancelled my porting id and requested me to stay with airtel.But till date i haven't received any call.I am highly disappointed with airtel and will opt for porting out.

Supratim Bhowmik
[protected]

Dear Sir,

I Anupam Anurag Kerketta had taken a Airtel Datacard (mobile number [protected] bearing a/c [protected]) in the month of July 2012. The data card was used by me for a period of 15 days. I retained the datacard for any emergency, therefore even though it was unused, the bills for the same was paid be me on time every month till October. The company did not send me a bill for the month of November, hence the bill could not be paid. In the month of December I received the bill with a penalty for not paying the previous months bill on time.

On contacting the customer care of Airtel, the executive failed to acknowledge the faulty of Airtel, he asked me to pay the amount and asked to call back to get the penalty amount reversed. I asked him for a written communication for this, but he refused to send me an email or a sms for the same. To cross check the process, I called the customer care center again, the remedy told me to was different from what was told to me earlier. This happened a couple more time when i called to follow up on the procedure.

In the mean while i started getting calls from Airtel for the payment of the bills, some calls were even threatening in nature. After having received these calls i decided to not pay the outstanding bill of the datacard till the company gave me the process to be followed in writing. This has been communicated to over 20 customer care executives who have called me and for that matter even their managers. The datacard is in suspended status since December 2012 with two months bills not paid for.

A week back i received an email from Airtel stating that the outstanding bill was 2191.26 and if the same was not paid they will initiate a case in the Lok Adalat. Replying to the email sent by Airtel I wrote Back the following:

1) It is totally unacceptable to penalize the customer for the fault/errors of the personnel in Airtel.
2) It is totally unacceptable for a customer care executive to be rude and unapologetic for their tone of voice on a call when talking to a customer who has been penalized for errors committed by the company.
3) I got different communication from different customer care executives when I followed up for a remedy process, clearly shows that there are no set process to fix issues caused by mistakes committed by Airtel personnel.
4) As of December 2012, the account has been suspended and no bill has been sent for the same. Can you please tell me how does the bill value increase for suspended connections.
5) I had a similar problem with Airtel when I was in Delhi, I was asked to pay when no bill was generated. The connection was terminated and was not restored till l emailed Mr. Sunil Bharthi Mittal expressing my disappointment regarding the service that his company has been providing. The bill value generated was less than 50% of what I was asked to pay during the middle of the billing period.

If you are going to be sending me a letter from Lok Adalat, please go ahead. I will also initiate similar legal proceedings from my end to ensure that my interest as a customer who has been penalized by errors committed by personnel in Airtel are protected. Since Airtel representative have already made threatening calls which have been recorded on my device, it should not be a problem to show case the unprofessional service that has been provided by the company.

Airtel has now sent me an email stating that a Lok Adalat case has been registered for the amicable settlement of the case. On calling Ms. Preetha, the contact mentioned in the email, the response was as always rude.

I would like your assistance in taking this case legally to ensure that the rights of the consumers are protected when the company providing its services commits errors and penalizes the customer for the same.

Regards,
Anupam

My name is Surya Singh and i am using Airtel Services for Communication([protected]),i Had received 1 or 2 call Starting from +92 My Brother said that +92 is and international call and from Pakistan don't answer so i was very nervous & frustrated so i had deleted from my Call log and see the incoming (+92) before answering a call,i had contacted Airtel Complain No 198 but they said we cant do anything don't answer the call.br...

I had several time requested Airtel to cancel my Airtel connection no [protected], since Feb- 2013. But no one lessening. I am regularly getting Airtel bill with addition of monthly rental. (1 complain reference - Airtel request no [protected] dated 26/03/2013)

Regards
Pratim Roy Choudhury
Mobile - [protected]
Email - [protected]@yahoo.com