Airtel Complaints & Reviews

Respected sir
I'm Narendra Singh Kushwah and old costumer of airtel 3g from MP Gwalior. recently i have recharge my airtel no [protected] with 102 INR for 300 MB 3g data pack but I'm getting 2g speed on 3g recharge I have contact to costumer care many time but there is no response. they are disconnect my call every time

Thank you and best regards
Narendra Singh Kushwah
contact:-[protected]

Hi,

This is Narendra Burnwal, I am using thee service of Airtel and my number is [protected]. I was having thee connection of Airtel prepaid since last two year but I just want to port it into postpaid connection. As per Airtel theey have confirmed me I will get thee connection withein a week. I have submitted my full document and also verified my address. On date 3rd May my connection get started but I was surprised to know theat my incoming call was still deactivated and too sms. I promptly contact thee customer care and logged thee complain and some one from customer care confirmed me theat my problem would get solved withein 2 days. But today is 6the may and I contacted twice two airtel customer as well as I also visited thee Airtel Store Park Street. Its really very worst service received by any company in life and I really never suggest any one to continue withe Airlel.

I again get thee same answer theat It will take two more days to resolve your issue. I really fed up. As I am a service man and my number is very much important. I am getting harsh words from my boss regarding theis. My clients are not able to connect me. I am only using theis number to contact me. Please look in to theis matter.

Narendra Burnwal [protected]

Dear Team,

I have done an online special recharge of Rs 97 on May 2nd 2013 through airtel.in for mobile number [protected], but yet the amount is not credited in spite debited from my credit card which I used during my transaction. Not sure why Airtel service provider is putting their customers in trouble even though I have used their own portal for online recharge. Am really disturbed and fed with this issue.

Hope u will look into this matter & take action on the same.

Hi,

I am having Karnataka number and recently I was in roaming.

After returning to Karnataka, I am charged with roaming fees.

Kindly rectify the issue and credit my extra amount into my account.

Thanks in advance.

Mobile no.: [protected]

Regards,

Hi,

My name is Harsh and I had applied online for Airtel DTH connection on 2nd May 2013 (Single Biggest error of my life since I moved to Bangalore). I was given a commitment that the connection would be made within 24 to 48 Hrs. When I called today at the center, I spoke to the floor supervisor Prabhakar, he was courteous but once again gave false commitment that someone would contact for installation within 20 mins. I called back after 3 Hrs. and spoke to Harish another floor supervisor and he just disconnected my call. I must have called at least 20 times today, but no one has given a proper response. Then I spoke to Rajesh from the Escalation team. I am not sure whether he thought that I was an or he actually was too dumb to make false pretenses. I have asked for cancellation of my order and the entire refund of new connection as well as recharge of 1790+1790+200= INR 3780/-.

My Customer(Haha, this is a joke since I have not seen anyone treat a customer this way) ID: [protected].

P.S:- Teach Airtel DTH employees some decency and shame so as not to embarrass the Airtel name (which by the way I will never trust again)

Frustratingly,

Harsh Bajaria

I have recharged my 3g pack of 4gb but since last 15 days im am nitvgetting 3g speed and very slow than 2g. I have called to customer care but they are saying that all are fine but i am not getting internet speed more than 15 kbps. Now i want refubd as i company has not provided me 3g and they are cheating with customer.

My name is Mandar Halbe and I am from Maharashtra. My mobile number is [protected]. I recently topped up my airtel number with Rs. 333 for full talk time as I always used to but I received some different scheme.

Kindly refer the below attached email conversation with airtel for details.. [Note: the emails has been edited to give a presentation in ascending order of the dates and cut the disclaimers. No other changes have been made.]

Their website http://www.airtel.in/m-commerce/offers_and_promotions.html still shows full talktime for Rs. 333 (as of 6-May-2013, refer screen shot)

I am very upset not only because of this incidence (I am still unable to use use GPRS or send sms) but also because they refuse to give me any proper solution and send me same reply every time.

Either they should refund my money or transfer the balance to the main account..

===============================================
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 02/05/2013 05:02:05 PM
Subject: Rs. 333 Top up : Ph. No. [protected]

Sir,

I have recently been abroad and by mistake activated for 'mobile data' for less
than one second and I was wiped of all the balance I had in my account.

As I had to make some urgent calls after I arrived back to India, I recharged
my account with Rs. 333 (as I have been doing since 2009).

To my surprise, you have arbitrarily changed the plan and given me 333 local
minutes and some 2G data and sms. So, I still could not make any calls even
after topping up my account with Rs. 333 as I was still in roaming in New
Delhi, neither could I use mobile internet. This has caused me a lot of mental
agony. I did not expect this, arbitrary changes without informing the customers
who have been using the plan for as long as four years, from Airtel.

I do not need 333 local minutes as my current rate plan gives me much more than
that and I independently recharge for 2G data.

I hereby request you to ASAP refund me my Rs. 333 or credit my main account
with Rs. 333 as it used to happen earlier.

Regards,
Capt. Mandar Halbe..

[protected]
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 2 May 2013 9:00 PM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected]
[|BAL|Qrc102051317050516256513|]


Namaste Mandar Halbe,

Ref: Email dated[protected], expressing concern regarding the recharge plan
being changed without your consent for your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We realize that the situation must have inconvenienced you.

We have verified our records and we do find any credit dated[protected] for an
amount of Rs.333/- from your bank account towards recharging.

We request you to find the RC 333 recharge benefit for your reference:

RC 333
Benefit Benefits 333 local minutes + 666 mb 2G + 999 L&N sms , Validity: 30
Days

We request you to dial *123*166# (Toll free) to know the local minutes balance
and validity.

We request you to dial *123*21# (Toll free) to know the 2G balance and validity.

We request you to dial *123*5# (Toll free) to know the SMS balance and validity.

We regret to inform you that we are unable to transfer the dedicated account
balance to main account balance.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Santhosh Rao. K
Customer Care
Bharti Airtel Limited

Click here to provide feedback
[protected][protected][protected]
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 03/05/2013 10:55:45 PM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected] [|BAL|Qrc102051317050516256513|]

Sir,

My concern was not regarding the plan being changed without my consent, but
being changed without my knowledge after using it for several years.

Merely acknowledging my inconvenience does not help me at all and I am still
unable use my 2G data as my main account balance is still zero. You must
acknowledge that the inconvenience was caused by your arbitrary change and no
mistake of my own.

I do not require the benefits given by you under RC 333, as I have already
informed you that:
1. I get many more than 333 local minutes at my current call rate plan in Rs.
333
2. I do not need 666 MB data as I independently recharge my account with Rs. 98
and have sufficient balance in that account. (and unable to use either of that
because main account balance being zero rupees)
3. I do not need 999 sms as I rarely send text messages. (and again, I am
unable to send any text messages because main account balance being zero rupees)

So, after recharging my account with Rs. 333, I am still unable to use internet
in phone or send text, all thanks to Airtel!! So, once again, I kindly request
you to either refund my Rs. 333 or transfer the balance to my main account as
soon as possible and put an end to the inconvenience you have been causing for
last three days to your loyal customer of more than eight-nine years!!

Thank you,
Mandar Halbe..

[protected][protected]---
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 4 May 2013 9:44 AM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected]
[|BAL|Qrc103051322051216294577|]


Namaste Mandar Halbe,

We understand from your previous email, expressed concern regarding the
recharge plan being changed without your consent and unable to use GPRS for
your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We realize that the situation must have inconvenienced you.

We have verified our records and we do find any credit dated[protected] for an
amount of Rs.333/- from your bank account towards recharging.

We request you to find the RC 333 recharge benefit for your reference:

RC 333
Benefit Benefits 333 local minutes + 666 mb 2G + 999 L&N sms , Validity: 30
Days

We request you to dial *123*166# (Toll free) to know the local minutes balance
and validity.

We request you to dial *123*21# (Toll free) to know the 2G balance and validity.

We request you to dial *123*5# (Toll free) to know the SMS balance and validity.

We regret to inform you that we are unable to transfer the dedicated account
balance to main account balance.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Puja Bhattacharya
Customer Care
Bharti Airtel Limited




Click here to provide feedback
[protected][protected][protected]-------
This was followed by one more email from me, and I received the same reply again..

Services of my Airtel IPTV-broadband connection no [protected] have been barred since 01 May. According to Airtel, this is because o[censored]npaid bill of my old number [protected]. But I never got a bill of this outstanding amount and after several calls also, Airtel is not able to provide me any proof that this bill was ever sent. Neither did I get any mail or sms that services to new number will be barred if old bill is not paid. I even offered to pay the bill immideately if they send it to me provided they resume my services but Airtel refused. This the level of incompetence of this 3rd class organization.

I have taken 3g pack of 2Gb data at rs.455/- and since then the speed is so pathetic that I regret using this connection. My no. is [protected].I have tried customer care but could not get through as the system is automatically disconnecting the line. Kindly help.----Amit.

I have purchased airtel Top-Up Recharge of Rs. 20/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:[protected]

Secret Pin:[protected]****

My Mobile No:[protected]

i am having mobile no.[protected](BSNL) and by mistake one RC of BSNL STV of Rs135/- wrongly served by SUVIDHHAA on 4.5.2013 at 12.30 approx on No. [protected] which is a airtel customer. in my opinion how can this RC can success and the amount of Rs.135/- should be revert in SUVIDHAA A/c . Kindly look in this matter and credit the amount from AIRTEL SERVICE PROVIDER To SUVIDHAA IN FRANCHISE CODE 2473

Mobile No. [protected] (Not Working) Devendra Kumar Dutt
Sr No Particular Date
1 Document Collected by Mr. Sajid (Wrong SIM Delivered) for Port from MTS to Airtel 11-Apr
2 SMS by Airtel Port in will be done on 20/04/12 22.00 hrs to 00.00 Hrs 18-Apr
3 SMS by Airtel Services are Started, Incoming calls and SMS facility closed by MTS, Outgoing still working 21/4/13 at 00.15 Hrs
4 Mail at 11.00 o Clock, Service are not started even after 11 Hrs. 21-04-12
5 Complaint Registered by Airtel (Service Request No.[protected]Apr
6 Write to Nodal office (Not responded) 23-Apr
7 Write to Appellate officer 24-Apr
8 Phone received for taking complaint
9 Write to Appellate officer Responded query will resolved by 29/04/13 at 6.17 PM 25-Apr
10 Delivered me, Correct SIM by Hartron, which was punched in system against my Mobile (also not working) 27-Apr
11 Write again to Appellate officer (every time, we will give answer from 24 to 48 hrs) 30-Apr
12 No one contacted back from Airtel, Service not started Current Status


FACTS 10 Years old No. Not working since 20/04/13, just because no one officer bothered to resolve query, even do not want to call back with updated status, Its a harassment, but no one is their who can take an action.

DSA Hartron Communication LTD. Dealer Code DA319, point of sale code 26581, UPC YD497838
Hartrons Phone No.[protected]
Easily not ready to contact, If by chance connected not giving satisfactory answer

My Alternate No. [protected]
Email ID:- [protected]@gmail.com

HI.THIS IS WITH REGARDS FOR OVERCHARGING OF MY PREPAID NUMBER..
MY AIRTEL NUMBER, WITH A PREPAID PLAN OF LIFETIME.WITH THE CALL RATES OF 1paise per sec..
BUT AS OF NOW ITS BEEN CHARGED 1RS. PER MIN..OR MORE THAN THAT...
INFACT WHEN I CALLED ON 4TH MAY I WAS BEEN CHARGED RS44 FOR 30 MINS..
MAY I KNOW THE REASON FOR THE OVERCHARGING...AFTER TRYING CALLING THE CUSTOMER CARE (121)AS USUAL
NOTHING WORKED, AS THE STAFF ALWAYS DISCONNECT THE CALL AFTER HEARING THE QUERY..CALL DROP TRICKS...
THIS IS A CUSTOMER SERVICE I BELIEVE WHICH IS BECOME VERY BAD TO VERSE..NO CONCERN FOR CUSTOMERS..
AIRTEL EVEN CAN CALL BACK US TO SEE WHATS IS THE PROBLEM..
PLEASE COULD YOU SEE INTO THIS MATTER, AS ITS CHEATING ON BEHALF OF THE CUSTOMERS.AND WOULD CLAIM FOR A
REFUND..
AIRTEL NUMBER:[protected]

Myself Akash Kushreshtha, mob no. [protected], have been using 3G from oct 2012 without any problem. But, on 05th May I recharged again with 10GB pack of 1499, and now my internet speed has dropped down to 70Kbps -83Kbps, and earlier it used to be 2.0 - 2.4 Mbps.

I have given complaint so many times, but still its same, speed is still slow. Following were the response from your technical team:

1) On first occasion, didn't even received the call, and received the sms that "tried calling you, but you were not responding and complaint is solved". Upon checking the speed it was still slow 70-83Kbps. i again called customer care and was given reason that the technical team were calling me and my mobile was busy, whereas, it was not correct as i didn't received any call and my phone was not busy and signal were also full. Again the complaint was raised.

2) This time received the call from technical staff, he told me to switch off mobile and remove the sim and after 10 sec insert sim and switch on, then send sms MO to a given number. Then i received sms for setting saved them and again checked the speed. the speed was still slow. Again raised the complaint.

3)Again , a technical staff called, he told me to switch of mobile, and check whether i have selected 3G option or not, and told me it will work, i asked him that can he call once again to inquire whether the problem has resolved or not. He told me , it will be resolved and even if it is not resolved then again raised the complaint. So, i did as per his instruction, but speed is still slow. I even again received message that complaint is resolved, whereas the speed is slow, instead of 3G speed , I am getting 2G speed. Again , i raised the complaint.

I am paying for 3G and getting 2G speed for past 3 days. Also, out of 30 days pack validity 3 days are consumed , with speed issue, and don't know when the issue will be solved, after so many repeated complaints

Hi,
Recently i purchased an Airtel 4g Dongle on 30th April 2013. I was promised that the sim would be activated on 2nd May as 1st may was a holiday.
We have been calling customer care 5 - 6 times a day and each representative had his own story to tell. But the fact of the matter is that even after 4 days of purchasing the dongle we are yet to use it.

As we are running out of patience i have only two choices left to make:
1)To terminate the connection immediately
2)Wait until 6 pm on the 4th of may for the activation failing which we will be forced to terminate the connection and loose all faith in Airtel customer care

As we use the internet frequently we cannot wait longer. We demand that Airtel provide reliable customer care and prompt service.

Thanks
Agarwal

I had recharged for 4GB 3G, Rs. 749. I was getting speed quite low for a 3G connection. I was told by Airtel technical help that , they have not updated my Data usage that why I'm getting low speed(for 1 week). While when i said my service should be renewed because could not use Airtel 3G services. they threatened that if i go for this I will have to suffer. Finally they taken the complain regarding this after asking loads of illogical question : cpcrf[protected]

I had a airtel broadband connection on my landline number [protected]. I had discontinued the service in Dec 2012. I did not receive any bill. It was it seems delivered to some person name Narayana, whom i do not know also. On 19th april two person called my wife and started threatening her to bring us to court for not paying a bill,which we are not aware about. One of the Mr. Ranveer Vyas who identified himself as airtel lawyer and the other one as Ashok Sharma as an government employee. Both are fake and i have lodged a complaint in airtel under my landline connection number [protected]. We again received threatening calls today as i speak. My bill was already paid. Entire complaint details along with those fake individual phone numbers have been updated in my airtel landline profile but airtel is not taking any action. Please help. Krishanu De

Airtel DTH cust ID [protected] Stb not working since one month

My set top box is not working since nearly one month. I have given complaints multiple times and the complaint gets closed without resolution. No one has visited my place to check the stb. The technician just closes the complaint.
I have tried calling the customer care number multiple times, the service advisor either transfers my call to the feedback ivr or just cuts the call.

Few of the complaint numbers are

30105430
30157267
30003292
30105430
30080135

Himanshu batra
[protected]

Yet another complaint against the Best service provider.

I registered my airtel numbers in (https://ebpp.airtelworld.com) portal to pay online bills. Now only one number is reflecting in the portal and im not able to add another number to it.

Why provide a rubbish service and annoy us, rather not to provide.

Regards,
Azhar
[protected]

I am an airtel customer ([protected]) and i would like to complain about the late activation of the blackberry Internet plan. It has come to my notice that every time i activate the Internet plan i receive a confirmation sms grim the company that the plan will be activated within 4 hours. But it doesn't happen so. Most of the time i have to wait for at least 5 hours or even till the next day. Say, if i activate the one week plan and the plan actually starts working one day after that the customer loses out one day of service already. Please kindly look into the matter.