| Address: Chennai, Tamil Nadu |
Hi,
After discussing with customer care office over phone, an email request was sent from my official email ID, to add my existing AIRTEL mobile post paid number to my current company CUG.
For this there is no HR involvement, I am the one who sent the request mail to [protected]@in.airtel.com. To get added to CUG, email need to be sent by attaching the ID copy from the official email ID.
All this was done after discussing with customer care over phone.
I did the same, but the customer care executive, who attended my email, did some error, and removed my name added my current company as the owner of my mobile.
The bill is getting generated as XXXX company, and address is my residence address.
I have sent many emails to customer care to change the owner from my company name to my individual with all valid proofs, that the number is in my name before adding it to company CUG.
and I always get reply (always same message, they do not even read the email content) to contact nearest relationship center with required document.
When I contacted nearest relationship center, with my first email request to add to CUG, they found that it is the mistake of customer care, so contact main office (Santhome branch).
Now in the branch Santhome-Chennai branch the customer care executives mentions that,
even it is our mistake you have to get a letter from HR mentioning the no issues in transferring the ownership to my name.
They do not want to listen any thing from the customer, they want only customer should listen to them.
My question is how my HR will give a letter on Airtel's mistake?
Atleast if they accept that, it is their mistake, and Airtel can transfer the owner only if there is a letter from HR in an email, I can try to get the same.
But the team over Santhom-Chennai says, it is not the process. On 06-Jun, I went to Santhome-Chennai branch. Now my question is on what basis and which process told you to do the ownership transfer on your own?.
Then there is no answer and I was told to leave the counter, as they will get back to me on Monday (08-Jul) But till now no call from customer care.
I need the ownership should be transferred to my name. For this I am ready to get letter from HR provided, the acceptance of mistake information from Airtel.
I saw so many issues, during my visit to customer care office. All these were done by AirTel customer care team, and finally customers are suffering.
No one cares for that
Thanks,
Ranganath
Aug 13, 2020
Complaint marked as Resolved 
Airtel — Closure of Service and other benefits
Sir,I took a connection of AIRTEL Pre-Paid, on 04 November 07 from JMD Communication, Lajpat Nagar, Sahibabad, Ghaziabad. It was taken in the name of Mrs Sadhana Singh. Relevant documents were submitted. My papers were sent to Airtel Office for my phone activation. But, to my dismay I got a call from Ghaziabad Airtel office that the connection I was using was not on the name of Sadhana Singh but on some other name. I was instructed to submit my documentary proof once again. I am serving in Indian Air Force, and at that time I was place at New Delhi on official job hence there was a little delay in re-submission of papers. But after submission of my paper, on the third day I was disconnected from Airtel and my SIM was showing Inactive SIM. However, it was reactivated on 11 Dec 07 but my value added features were removed. My SIM had a validity of two years but after reactivation it showed that my SIM validity is over and I had to recharge it. I contacted to Customer care and told my problem but on the third day only I was again given the fresh validity for the two years. I also had a value added service of local Airtel to Airtel Rs. 50/- free talk taime every month, which I was taken off. Now whenever, I try to contact Customer care, I am not getting the service. Only computer generated voice is heard but no Executives are coming on line. Kindly help.