| Address: Chennai, Tamil Nadu |
Hi,
After discussing with customer care office over phone, an email request was sent from my official email ID, to add my existing AIRTEL mobile post paid number to my current company CUG.
For this there is no HR involvement, I am the one who sent the request mail to [protected]@in.airtel.com. To get added to CUG, email need to be sent by attaching the ID copy from the official email ID.
All this was done after discussing with customer care over phone.
I did the same, but the customer care executive, who attended my email, did some error, and removed my name added my current company as the owner of my mobile.
The bill is getting generated as XXXX company, and address is my residence address.
I have sent many emails to customer care to change the owner from my company name to my individual with all valid proofs, that the number is in my name before adding it to company CUG.
and I always get reply (always same message, they do not even read the email content) to contact nearest relationship center with required document.
When I contacted nearest relationship center, with my first email request to add to CUG, they found that it is the mistake of customer care, so contact main office (Santhome branch).
Now in the branch Santhome-Chennai branch the customer care executives mentions that,
even it is our mistake you have to get a letter from HR mentioning the no issues in transferring the ownership to my name.
They do not want to listen any thing from the customer, they want only customer should listen to them.
My question is how my HR will give a letter on Airtel's mistake?
Atleast if they accept that, it is their mistake, and Airtel can transfer the owner only if there is a letter from HR in an email, I can try to get the same.
But the team over Santhom-Chennai says, it is not the process. On 06-Jun, I went to Santhome-Chennai branch. Now my question is on what basis and which process told you to do the ownership transfer on your own?.
Then there is no answer and I was told to leave the counter, as they will get back to me on Monday (08-Jul) But till now no call from customer care.
I need the ownership should be transferred to my name. For this I am ready to get letter from HR provided, the acceptance of mistake information from Airtel.
I saw so many issues, during my visit to customer care office. All these were done by AirTel customer care team, and finally customers are suffering.
No one cares for that
Thanks,
Ranganath
Aug 13, 2020
Complaint marked as Resolved
Airtel Mobile — dishonest service
I had subscribed to airtel mobile number [protected] under the name ofsudhindra krishnaswami kumar for the past 1 year. However it has not been used much and my wife was away and did not use it for few months. For the past 1 month or the sim registration has failed and my complaints to airtel local offcie here in Bangalore went in vain.
Two weeks ago they told me that the number is cancelled and the number has gone to recycling and and I need to get a new number.
There was also unused credit for Rs. 150 or more and they told me it
is gone to airtel funds..
My question is:
Why did airtel not inform the customer they were disconnecting ?
Why is the funds not credited back to the customer since all the
address verification is already done by Airtel.
This I believe is an unfair practice and I my attempts to contact the Ombudsman at airtel did not materialize as the e mail ID airtel has listed does not exist
I want to get back back my original number - [protected] and the credit that exists in the account.
If I fail to get justice I plan to go to consumer court and also
register my complaint against Airtel with TRAI.
I look forward to my queries being responded.
Many Thanks
sudhindra kumar
[protected]