Airtel Complaints & Reviews

Airtel — Non activation of GPRS within 48 hrs.

I have recharged my sim with Rs. 498 voucher for activating GPRS for a month on 24th november 2009, but my GPRS service is yet not activated although 48 hr duration is over. Few months back same problem occured and a total of 3 days of my 30 days GPRS service was wasted.

Airtel — Activated 3G Service unauthorized

Hello,

My name is sudhakar and I have been an Airtel customer from last few years. In my two last month bill I see a huge bill of Rs. 3500+ /- for one of the value added service. I was never informed by the customer care that I was entitled for any such services.

When I got a call from the customer care center if I wanted to opt for this service, I very clearly told them I do no want to use this value added 3G service. In-spite of that they have activated this service without my permission and now they have billed me three thousand rupees . This is not acceptable, hence I will not pay them the amount till they sort out this issue and produce the bill as per my usage.
I have sent so many mail to provide me the proper bill,never got response on that,every time customer representative will call and ask us to pay the due bill.
Very poor service beware of airtel in any service .

Namaste Ravi,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Ravi,

Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Ravi,

We would like to inform you that your concern listed 14 June 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — Faulty service , dreadful customer service

Extremely frustrated dealing with Airtel. Bunch of . The customer servive was trying to explain me, that ONLY DELHI people would be getting compensation for faulty service and that Calcutta customers are not entitled. When asked about company policies, he mentioned, they are not supposed to send it to customers. (bunch of BS)

For 3 days my telephone connection was dead, so did the DSL services. They engineers shows up on 3rd day in the evening, after calling them for atleast 10 times. Had to follow up regarding credit for another 7 times, where I had to kept explaining them what had gone wrong. Finally, did got 150 Rs compensation. It was a bitter sweet win. ITs not about 150 Rs but more about ethics.

Food for thought : If it was so called company's policy of not giving compensation for faulty line, the supervisor wouldnt have given me the 150 Rs compensation.

Its pathetic, the explaination they come up with. Its not shame on them but on US, consumers who take their BS. If the service aint working, WE deserve compensation. Its our RIGHT.

my airtel post paid connection is billed by the company without use. I complained and i was assured that i will receive a bill with full details but no bill has been received. I feel I am being cheated. Please help.

Broadband bill — No bill received

Hi,

I've taken a broadband connection last week. but not yet recieved a bill for the same. Today suddenly the net connection got lost and am not able to connect.

landline number is[protected].



Please l me know how can i get it back in working condition


thanks,
Kishan K V

Am sorry. we have taken it last month

AirTel — no bill received

bill not received from airtel,
and no esy to reach to customer care representative.

vipul shah

sir

please full statements of my phone bill of airte [protected]

june 01/6/2009 to 03/08/2009

My Airtel Broadband Connection is not working since 2 days.
My 3 complaints went unattended.
My Complaint No is 23254032.
Every time i call up the Customer Care they say they have closed my Request as Resolved.
& state that they have taken a New Complaint.
The next day i call up they say this is Resolved & when i complain that none of the Airtel staff have attended nor it is Resolved since the day i Complained they again say that they are regiestering a New Complaint.
This is very Frustrating & Poorest kind of Support & i strongly propose if the company is providing such Faulty Service they have to pay back to the Customers.

Regards,
Prasad

AirTel — Bill for non service

Sir, I have taken the broad band connection from airtel and availing their services.for the last 1 year. My A/c No. of Airtel is 14711309.My Internet was not working from 23rd April & I heard the message that due to maintenance, I it was not working. After a regular complaint about the same til 10th May2010, No action has taken. After that I've given instruction for closure of account on 10th may to customer care and after holding for more than 8 min. they have disconnected the line.Again I requested for closure on 14th May and they had given me the Reference number.But no action has taken and they sent me a bill for Rs. 637/- for that month. Then I had written a mail to Airtel, And I got the Automatic response with Unique reference number "Qrc1014531". Again I got the another two Reference number "33470656","1085753" on 5th June . But no action had taken. That time they never told me that first you will have to pay that bill then they will close the account. Again I complaint the same on 14th June 2010 and got another reference no "Qrc1080954". Every time I was getting the reference number only but no one ready to revert me for the problem. Apart from that Everyday I am getting call from customer care that your bill is due & when you are paying. After that They have raised three bill for the consecutive three months.
Kindly do something.
Yousr Sincerely
Hemant Kumar

air tel broadband — not received bill

my name is nikhil,n i jot a call fr the call center saying that they will mail me the bill.And i dint recieve the bill,n atleast you people can mesage me the amount by sending sms my Pno is ([protected])hope you mesame me the amount.

Broadband — Bill Not Received

Dear Sir/Madam,
As My BroadBand No: 25231722, has been Disconnected due to non Payement, Inspite of My Several Reminders of Bill not Received no body is Bothered to Resolve my Complaint, Im a Airtel Employee but Using BSNL, Regularly Im not Getting the Bills, Regarding this I spoke with the Post Masters but they told that the Bill have not been Posted itself.n I Complained at BSNL Office but is of no Use, My Land Line has been Barred, the Shocking thing is Even i dont know what my Billing Amount Is, Kindly Check on this and Resolve my Queiry on High Priority.....

Thanks & Regards

Khaleel
+[protected]

AirTel — receive a bill

my name is kamal verma and my no is [protected], i haven't receive my broadband bill from 2 months. please send me d bill so i can pay it.

Airtel Broadband Services — Bill issual post connection closure

My account number is 16510806, my airtel connection transfer was requested on 7th of sep 2011. This was not processed due to non feasibility of trasnfer. But still I was billed for the month starting sep 10 2011 to oct 2011. If the connection is not feasible, it is responsibility of airtel to inform the customer the feasibility information at the earliest and it is also the responsibility of airtel to make it clear to a customer the transfer procedure and also identify whether the billing needs to be terminated until the connection is transferred .It is not right on the part of airtel to bill a customer post this period without informing him in advance the rules. This is clearly against customer engagement policy and falls under the category of insufficient information porvided to customer during a process. Please take corrective action and send me an updated bill.

Namaste Mr. Kothari,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kothari,

Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kothari,

We would like to inform you that your concern listed 14 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Rejection Airtel

Dear sir,
My cell number is [protected](Gujarat airtel ) user of this number is Ronak Mehta from ahmedabad and i want to port out in aircel when i had visted shop of airtel ,Zodiac Square,4th Flr, Near Gurudwara,Above Vishal Mega Mart,Thaltej,Ahmedabad-380054 first of all the lady sitted tell me that sir you have to pay 1000 because this is gold number but why should i pay 1000 while this number is prepaid then after long period of time mam tild me sir this number was on ur name then afterwords it was on another name before 8 months now its on ur name so for the security reasons we can accept your request of portout plz solve this problem because i m using this number from last approx 3 years and i know my recharge details and also know one number on which i m sending message continiouas from last 2 years this is cheating sir plz kindly solve this problem
ronak Mehta

Airtel — Fraudulent rejection of Porting Request

I tried to port my airtel number to another operator on 12/06/2011. On 15/06/2011 i received one sms from the new operator letting me know that Airtel has rejected my porting request by invoking some contractual obligation(i really would like to know how any contract is made without the signature of both the parties ) which i came to know about after wasting some serious money and time in talking to customer care executives or maybe following company policy, listened to my whole story, kept me on hold for 5 minutes and then informed me that they have not understood, should i like to talk to their supervisor and they came online and again the whole charade was played out all at my cost of 50p per three minutes out of which i listened to Airtel music for 6 minutes and paid money for listening to it. what a gr8 way to cheat customers. bravo , i would request all business management institutes to put up this way of doing business on their case studies for future management students.

Regards,

Sreeparna Ghosh

AirTel — to request

dear sir, before two days i told that you will start the low call charges service on my mob no. [protected] but yet neglect yhis so i request you as soon as staet the service kindly

AirTel — requesting

respected sir ,

i mr s.gouri shankar bearing my air tel pre paid number [protected] . i want to know the call register ( incoming & out going ) details for the aiter prepaid number [protected]




Thank q

Airtel has never discussed with me before rejecting the porting request. if there are any issues, airtel should contact me for resolving the problem, but instead of doing that, they simply reject the request.

Namaste Jaingori,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste ( jaingori ),

Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste ( jaingori),

We would like to inform you that your concern listed 14 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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On Friday I requested for EBILL to be sent to the mail id [protected]@gmail.com for the month of June.
After Discussing with Airtel customer care i did the needful. It has been told by the customer care executive that the EBILL will reach with in 2 hours. But 3 days has been passed but i have not received EBILL.

I have never expected this type of act from Airtel.
Please send me the EBILL dated 18th june on the mail id [protected]@gmail.com.

I have submitted a Number Port request again today i.e. 26th june. Unique porting ID for the mobile number [protected] is AD314579.
I have cleared all my bills and number is also a normal number.

I am writing here As Airtel should not have any reason to cancel my porting request again.
Make sure that the Porting request should not be cancelled this time and it should be completed.

I have an Airtel prepaid no.[protected] (SIM no.[protected]) was taken in Chennai on 9th November 2007 and the same was activated on same day, which worked up to 22nd December 2007 till 11 O’clock. After that there is no tower in my mobile. Then I approached customer relation centre (Laser Valley Telecom) at T.Nagar in Chennai on 22nd November 2007 around 6PM, where I have submitted my documents initially and explained the issue to Mr. Ram (mobile no.[protected]), Mr.Pandian/Miss. Kamakshi (Mobile no.[protected]). They have verified their dispatch list and found that they have submitted my documents to Main office at Chennai on 23rd November 2007.
After that on 26th December 2007, I have approached Mr.Nithin (mobile no.[protected]) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr.Ganesh (mobile no.[protected]). I referred Mr.Ganesh over phone, he took days and finally he told me refer one more his colleague Mr.Karthic (mobile no.[protected]). Mr.Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.
Again I came back on 2nd January 2008 to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January 2008 and discussed the issue with Miss.kamakshi.
Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…
Finally I kept my SIM card in front of Miss.Kamakshi and came out side.

I have an Airtel prepaid no.[protected] (SIM no.[protected]) was taken in Chennai on 9th November 2007 and the same was activated on same day, which worked up to 22nd December 2007 till 11 O’clock. After that there is no tower in my mobile. Then I approached customer relation centre (Laser Valley Telecom) at T.Nagar in Chennai on 22nd November 2007 around 6PM, where I have submitted my documents initially and explained the issue to Mr. Ram (mobile no.[protected]), Mr.Pandian/Miss. Kamakshi (Mobile no.[protected]). They have verified their dispatch list and found that they have submitted my documents to Main office at Chennai on 23rd November 2007.
After that on 26th December 2007, I have approached Mr.Nithin (mobile no.[protected]) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr.Ganesh (mobile no.[protected]). I referred Mr.Ganesh over phone, he took days and finally he told me refer one more his colleague Mr.Karthic (mobile no.[protected]). Mr.Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.
Again I came back on 2nd January 2008 to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January 2008 and discussed the issue with Miss.kamakshi.
Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…
Finally I kept my SIM card in front of Miss.Kamakshi and came out side.

I, Anindya Sunder Sen have been an Airtel Subscriber for past two years. (Mobile No: [protected])

I would like to bring to your notice about the esteemed service provided by the Customer Care department of the stated organization

It all started on 17th February, 2008(Sunday) when I noticed that an amount of Rs 30 has been deducted from my current balance. (I had a balance of Rs 100.35 which was reduced to Rs 70.35).

On, 18th February, 2008(Monday), I called Customer Care (CC) ([protected]) from Durgapur, WB and prompt reply was given to me by the experts—“Your request is in process, Please call after two hours”

On Monday I managed to call at least 4 times, during my third call to CC a technical support representative (female) finally sought out my problem that I had activated Hello Tunes and a monthly rental of Rs 30 had been deducted from my balance.

To my severe disbelief (as I had not activated any Hello Tunes or anything like that) I once again called back CC, and during one of my successive attempts I managed to talk to the Technical Supervisor, who after a long interrogation found that the fault was on their side and registered a complaint against my number and promised me to refund back my 30 Rs within the next two hours.

I waited till Tuesday morning and yet seeing that no refund was made I called Customer Care again and then I was told a new story that my complaint is already registered with them but their server was down so I had no options but to wait for another two hours.

On Tuesday I called CC 4-5 times and similarly on Wednesday another 4-5 times but I was to remember that server side problems always took more than two days to make up!!!!

The same server side problem crapped up on Thursday,21st February, 2008 and being quite irritated, I finally asked CC what could be a probable answer to my problem, the first and the best solution offered to me was to wait for another dreaded two hours while a second better option was to bring forward the problem to their head office at Park Street, Kolkata.

Today is Friday, 22nd February, 2008, 11:55 am and neither I have got any refund nor have It made a call to CC yet. This is clear indication from the Company’s side that I must try some other carrier if I want better service than I have received in this case.

In this short span of five days I managed to call CC around 25-30 times and I conversed with quite a number of Airtel employees Ms Barnana, Ms Priya, Ms Debanjali, Mr Suman………. I am sorry if I can’t remember everyone’s name I talked with…………… and I specially remember Ms Dipannita and Mr Soumitra, who after receiving my call and keeping me on hold for about five minutes just disconnected my call—after all it is the usual procedure followed to deal with customers and I must say they just care for the customers at Customer Care.


Anindya Sunder Sen

Email id : [protected]@gamil.com
Mobile No: [protected]

sir,
I am facing a problem in my mobile number [protected]. My problem is that when ever i am calling any land phone number i am facing echo that means what i am saying that one is returning to me.
I am facing this problem since 2 months and gave complain 8 times to the customer care but there is no rectification.
so i am requesting u to solve my problem as quick as possible.
Thanking you
25/6/2008 Yours faithfully
sumanta kumar sen

Sir,

My No is: [protected] this is my postpaid no. Past four month i didnt pay bill for this number. So the number is Disconnected for me. The reason is i have an Accident so only i didnt pay the bill. I used this number past 3 years i paid my bill within bill ending date correctly. so please proved me the same number as post paid or prepaid.

Thanking you Sir,

Yours
K. Raj Kumar.

I have never seen a irregular service in other customer care off. they are so good like vodafone or idea only bcoz of cont.'s what we have given already so we need switch to the same old damn service, but in Airtel bloody people suck our patience, from morn. we should wait in a queue and at last that stupid customer care officer say to fill a form they should have some respnsbility towards the customers and all of a sudden their system will give a problem and they will say system error pls. wait, they will not understand the problem of the customer at what sequence he has attended their pls. try to change or else we will try to change everbody who are connected with airtel its not an order its an humble request don't suck customers patience...

i have Airtell prepaid connection no: [protected].i want my call details including incoming outgoing with duration.
send through my mail ID.

thanking you

Hi,

I had taken a pre-paid connection from one of the shops in Saidapet Chennai. At that time, the person in that shop told to submit only the driving license photocopy, which I did.
I got the connection and was using it for around 10 days.
One day, my outgoing calls was de-activated. The reason was I have to submit address-proof documents.
Now, my first complaint is:
1) Why the shop person did not tell about it? Also, I never got any call from Airtel Customer service regarding address shop. I suppose someone from Mobile company should contact the customer within a week, if it is a new connection.
2) I tried to explain my problem to a customer representative. She mnetioned that address proof has to be submitted. I asked her where, and she mentioned that I have to go a Airtel retail store. I asked the location and she just disconnected the phone.
I am new to Chennai and the customer representatives don't help with the details, who will then?
Also, I don't know why not same process is being followed everywhere when it comes to new connections?

Yesterday i called up Airtel Customer Care (ACC), when upon asking the agent (Customer representative) to increase the volume as I was unable to hear him, the agent blindy disconnected my call. I called the ACC again and reported that the agent had disconnected the call blindly without even letting me know, when I spoke regarding this to the supervisor, he blindly told that it could be problem on my end (totally bull****), then I asked him that to check his previous logs he supervisor told me that there is no such logs and the last call I made was on 5th Aug.. which i never called (again bull****). I informed the supervisor that he agrees faithfully that the call was dropped, i ld assure that i ld never inquire about this incident and ll let go, he blindly told that its not fault on their end ( ****ing service) again told that it could be problem on my end and due to technical issues. The most interesting thing is that even my pets (dog) agrees that if they had done mistake, the moral is that there is no difference between dogs and the ACC supervisor. It was a pathetic and disgusting interaction, i guess the agents are far more better than supervisors.

DEAR SIR,
I HAVE A COMPLAIN REGARDING IBS POLL WHICH UR CO. HAS INSTALLED I MY HOTEL. .
SIR I AM SORRY TO SAY THAT I HAVE NOT RECEIVED MY RENT TILL DATE.
APPX. NINE MONTHS HAS PASSED AWAY.

YR ALL EMPLOYEES R INSUFFICIANT. LIKE. NIKHIL{POONA}, BILLAS{POONA]


PLS. LOOK INTO THE MATTER SEROIUSLY.

MY EMAIL IS [protected]@yahoo.com

please activate my sim. who ahs told u to deactivate the sim without any intimation

Hi

I am prepaid Airtel mobile user & my no. is [protected]. Airtel has just started a Friend chat service on my mobile on Trial basis and without any information to me. It never wanted any such type of service but they started without my consent.

After 3-4 days they deducted a fee for this activation again without any information to me. I have never asked them to subscribe or continue this trial scheme on my mobile. Even on activation of this scheme on my mobile they didn't sent any confirmation message or SMS to me.

When I asked to Customer Care center then the reps (Dharam, Muthuk and Manjeet) talked very rudely to me regarding their scheme and refused to refund the money. They even asked me that if I want then I can sue them in Consumer Court and they will do like this only.

How could Airtel activate any scheme on Trial basis without my consent and without any information?
How could Airtel subscribe any scheme on my mobile without sending any message to me?
How could Airtel deduct any amount from my prepaid amount without any information to me?
How could Airtel customer care reps (Dharam, Muthuk and Manjeet) talk to me like this ?

Airtel is just Ridiculous. I just hate its Service. I will not recommend anybody else to have Airtel Service.

My mobileno.is [protected], , , , Actually our TV single problem since 2 month before, I called the Airtel more than 20 times, everytime they say we will send engineer come to maintain, but till now, no body come, Airtel customer service is just like a joke...Airtel will be bankrupt if no any improvement, for sure...

AirTel — Poor customer Care Support

I had a prepaid airtel SIM whose outgoing was bared after one month o[censored]sage , reason told documents not matched. At the airtel relationship center even after resubmitting the documents no action has been taken in 15 days. Staff are non-cooperative , not giving contact number of any higher authority to talk.

AirTel — Poor support and customer care

I have Airtel fixed line, broadband and Airtel digital TV. I am planning to close all relationship with Airtel due to their recent very poor support and very childish customer care behaviour.

I wanted a plan migration but even after 4 months of rigours attempts and daily calls to customer care, still my plan is not migrated to what I wanted. On top of it, they migrated to some other useless plan which is not at all required by me.

Don't go for Airtel. They have very bad customer care and support!

If any Airtel responsible person willing to call me to understand my probelm I am open to talk to him!
Madhukar
[protected]

Refer my complaint on 11 Aug 11.

Airtel Digital TV is good at torturing its customers. I ordered a movie 'Chillar party' at 1220h on 04 sep 11. Promptly the money Rs 30, was deducted from my account but no movie came on. On calling up customer complaints four times no one could help me but keep mentioning that it shall be resolved. I wonder when it will be resolved.

Its usual practice for air tel TV to deduct money and give a stone face reply for not activating the service. This is happening too many times.

Can Airtel improve their response.

Suji Nair
ID: [protected]
mob:[protected]
[protected]

Whenever i call Airtel Customer care department either they by themselves disconnec the call or after picking the call they say hello and disconnect the call.

From past 1month even after recharging for 98Rs for Internet Booster amnot able to access the internet

Namaste Prajith,

This is to inform you that your concern listed on 14 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prajith,

Further to our discussion dated 14 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Prajith,

We would like to inform you that your concern listed 14 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Airtel Postpaid Mobile — Higherbill

I get much higher bill than my actual usege.I receive the incomming call on my No: [protected] of [protected]. Some times the connection gets engaged without using my cell.

Sir,


I had a lot of problem in billing matters.I had a postpaid number [protected] and i took it in
279 plan but i am recieving a bill for 379 in the recieved bills from last 2 months.I am previously a prepaid customer now as i liked the service of airtel i changed into postpaid with lot of expectations and they are charging bill on GPRS service which is not used by me in any ways as for this i am paying a sum of 200+ in last two bills.So kindly look over this issue and make us feel better with AIRTEL services.


Regards,
Suman.D

AirTel — Biling Issue

Last Complaint Ref. No :[protected]
Mobile: [protected]

One payment was done twice thru Citi Bank Credit Card on 22/11/09 Vide Ref. No.[protected] and 430288 amount 2341.34.
I got confirmation from AirTel on 22/11/09, that the payment is taken twice and will be adjusted in next subsequent billings,
Bill No.[protected] Dated 113.58 dated 06/01, Clearly showing the excess payment and amount 113.58 adjusted again excess payment taken and additional payment was reflecting as -2034.84

Bill No.[protected] dated 06/02, amounting 479.75, Clearly showing the excess payment and amount 479 adjusted again excess payment taken and additional payment was reflecting as -1555.09

Suddenly 21/02/09, AirTel Disconnected my number and when contacted, it was informed that amount is outstanding and they reverse my payment 2341.34.
This payment was no where reflecting in my account, I confirmed from Citi Bank executive and also see my credit card details online, nothing is relfecting till 06/03/09 7:10 pm

Keep sending mail to AirTel and contacting 121, I am just getting a reply that payment is reversed and amount is outstanding, but where it is reflecting? I already send the my latest statement to AirTel which is not reflecting any reversal almost one month is passed.

No senior person is coming on line and executives at 121 is not able to resovle the issue,

I dont know where to go????

Regards,
Amjad Ali
[protected]

He should immediately file a case at consumer court against Airtel. In such type of cases normally Courts thrash mobile service oroviders. He should not only get refund but also a good amt of compensation.

JG Paul

AirTel — Data card

I had bought an airtel data card(wireless internet broadband connection) last month.
- It does not work now because of data mismatch in the backend(operator mistake) they are not rectifying it after repeated complaints and not ready for a refund also.i paid2999rs for the data card and 1000rs as deposit.
-The speed claimed by airtel is 236kbps, but the speed never goes beyond 16kbps.

Any help on this is greatly appreciated.

thanks
Dona George

AirTel — Billing and network issue

Myself Sukhwinder Singh. I had my airtel nos.[protected], [protected].I want to make ur kind attention towards my problem concerned with above nos. I had purchased above nos. from M/s Nandini Comm. A/city about 5 months ago, but a problem arised when both of my nos. Where not working properly (network related) even in residential areas of A/city. Then I complaint to customer care (121) about this for more than 4 to 5 times whose complaint reference nos. are 21865315,[protected],[protected] etc. But the result was nil. At last I said to customer care that I will not pay the bill unless my problem is solved, because the problem tends to my business loss. Then there were two bills which I had not paid after this incident. Now a person named Mr.Raj Kumar from A/cantt Airtel office send a recovery boy named Mr. Lalit and asked me to call Mr. Raj Kumar and then I called Mr.Raj Kumar and told him about the whole problem. But he not avers refused to solve my problem but also said that he will send recovery boy who will sit round o’clock at my house unless I will pay my Bills. The way of talking of Mr.Raj Kumar was very bad & rude even then I told him that if he solve my problem I will pay the bill But he not take any attention towards it. He not even thinks about company reputation.
So, in vein I want to say that now you have came to know about this give me a reason why should I pay my bill.
From
Sukhwinder singh,
Ambala city(HR),
(M) [protected]

Airtel — 3G Data Card Bill related issues

I have taken an Airtel 3G DataCard on 1st February 2011. While issuing the datacard I was told that the Free usage will be given on pro-rated basis and my bill will be calculated from 1st to 20th. During the usage period, I have called them several times to confirm this and to give my outstanding bill amount. However their customer care (which in my opinion is the worst ever service) said that it will be available only when the bill is generated. Finally now, they have created a bill calculating the pro-rated basis from 1st Feb - 10th Feb and asking me to pay 15000 ruppees.

I have been calling their customer care to try to explain these details and their customer care quality is poor to such level that they are recording some irrelevant details in the customer complaint and not providing the solution.

Every time I call to follow up the complaint, the customer care people put me on hold for 30 minutes and drop the call.

I do not know what sort of customer service is this and I may be ending up in paying this bill which is a total fraud.

Customers Please be aware of such looters.

Namaste Mr. Chillal,

This is to inform you that your concern listed on 13 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Chillal,

This is to inform you that your concern listed 13 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Chillal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Hi Team,

The issue is still pending and my service has been disconnected temporarily.

I have accepted the service only after confirmation from the Airtel contact centre executive that the monthly charges won't go beyond Rs.750 and once the limit is crossed I'll be getting the benefit of 2G with only browsing facility but there won't be additional cost to my monthly bill.

AirTel — not got recharge amount

dear sir

i am using airtel no [protected] (andhra pradesh), went bombay for some work, their i was recharged
the talk time with 100 rupees but the talk time not yet updated it showing 00.00
transaction id[protected].
can you find into the details and revert back to me immediatelly
thanking you sir
vinod kumar
[protected]

AirTel — Recharge Failed

I recharged airtel mobile through online .Money deducted but mobile is not recharged. I informed to respective person .Still now i did not resolve. I attached proof of receipt

mobile : [protected]
mail : [protected]@gmail.com

Namaste Mr. Kumar,

This is to inform you that your concern listed on 13 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

Further to our discussion dated 13 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 13 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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AIRTEL PHONE AND INTERNET CONNECTION — Landline and internet connection not working

Sir,

I, Radha Chaturvedi, is holding AIRTEL land line number[protected], located House No. 9, F2 Sector, Mayur Vihar Colony, Ashoka Garden, Bhopal - 462023, M.P. since[protected]. I have also activated INTERNET CONNECTION on the line.

On 3-6-2009, the landling and internet connection was not working and I lodged a complaint with customer care executive Mr. Abhishek at 1230 hrs. who gave me a complaint no. : 20488696 and assured that the landling and internet connection will function before 1730 hrs. on 3-6-2009.

It is now well past 1200 hrs. on 4-6-2009, and still the landline is not functional. No one from Airtel has botered to call me or to inform me of the delay in starting the line which for all practical purpose has gone dead only after 3 days of installation!!!

You are requested to kindly provide better service and do the needful please.

Yours truly,
RADHA CHATURVEDI

Airtel Landline — INTERNET NOT WORKING

I HAVE COMPLAINED AROUND 4 TIMES TO AIRTEL TELESERVICES REGARDING MY INTERNET CONNECTION BUT UPTILL NOW NOWONE HAS CAME YET..
ALL THE COMMITMENTS THEY MADE ARE BIAS AND I AM FACING A HUGE PROBLEM AND SUFFERED HEAVY LOSSES IN MY BUSINESS..

MY COMPLAINT NUMBER ARE AS FOLLOWS
35402328
35504796
35567810

ZUBIN PABREJA
[protected]
[protected]

Dear Sir,

i am megaha paliwal

my phone no.[protected]

this phone & internet connection not working last 5 days we have complaints 5 times but no reply me

pls solve this problem immediate

other wise removed your connection tomarrow

Regards
sachin paliwal
my mob :[protected]

Airtel — deactivate landline and internet immediately

I am resident of palam vihar residing in I-843 A . Due to transfer i want my landline and the internet to get deactivated immediately. the number is 4378334. please kindly ensure it gets deactivated by today only. thank you.

AirTel — landline/ net is not working

Iam Lelavathi Guna Seaker . Submit my request regarding that my land line 42865368 and net line also not working for past one week . My complaint NO 7744874 on 17/6/11 . Till the time the airtel technicians din't complet my complaint . take necessary steps "AS EARLY AS POSSIABLE"

Namaste (new ascent),

We would like to inform you that your concern listed 13 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Shankar,

This is to inform you that your concern listed on 12 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Hello Mr. Rakesh Kumar,

I sincerely thank you for taking pain and replying for my post. I myself a resident of vasanthapuri colony and i have faced the problem o[censored]navailability of network providers and at last have taken Beam broadband services. I don't have any problem in providing my details but it wont rectify the problem, I may not be a person to give you a suggestion but you can setup a survey team in vasanthapuri colony, Malkajgiri areas and gather information from people. Am sure that many people will positively respond to your team.

Hoping for a positive response from you,

Yours sincerely,
Ravi Shankar Upadhyayula,
B.Tech (Civil), NIT Durgapur.

Namaste Mr. Shankar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.


We assure you that we are committed to resolving the issue to your satisfaction.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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AirTel — MISCOMMUNICATION

Dear Sir

i am use airtel number [protected] from 1.5 year in every bill airtel wrong bill generated arter call him they discount in bill and correct the bill you can check my every bill.he also commit me we will gave you rs 100 talktime in every month for our this service.now again this bill they not gave me same discount and not discount me in 125 free sms as his bill plan 125 sms in every month now i talk with his customer care ranjit kaur she reply on diwali our message is chargabe so we can not gave you discount i ask her are your team communinte or gave information for this i ask her now show me proof when you inform me then i am not ask for discount.
dear sir this is harassment and for me plz help in this matter.

Regards
Navin Kumar
[protected]
[protected]

till date not any response received

today i received a call [protected] he have no manners how talking with customer

Namaste Mr. Mehra,

This is to inform you that your concern listed on 12 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Mehra,

Further to our discussion dated 12 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Mehra,

This is to inform you that your concern listed 12 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mehra,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Nijil,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Nijil,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Automatic caller/hello tune activation against Prepaid Cell Connection

Airtel is just cheating. I did not opt for caller/hello tune against my Airtel Prepaid Cell Connection. Airtel activated it automatically.

sir namaskar,
i am ananda a consumer of airtel in orissa circle having mobile number [protected] beg to state that, last night after making a call to a local number beside the call charge a sum of rupees 45/- had been deducted from my account. i contacted with customer care and came to know caller tune service activeted by pressing * button . but i am sure sir i never press any button during that call . repeat i never press any button during that call. automatically that service activated .please solve my problem and return my deducted said amount for which i shall ever grateful to you.

I am having two connections( [protected]--Prepaid) without hello tune and ([protected]-Post paid ) with hello tune Imagine (remix) .

Surprisingly SAME HELLO TUNE of my other postpaid connection got activqted vide SMS no -6782 & 6781 .I might have pressed some button to close some UNSOLICITED SMS from your end.KINDLY Deactivate your all prmo SMS from both the connection for future years so I may not be trapped like this.

Needles to mention that getting hello tune in my prepaid connection I had to call up your helpdesk executive and then select some tune which got activated after few hours.But in the forced injected hello tunes for [protected] all these stages were not there.

Kindly arrange to refund the charges duducted from the account for activiting hellow tune and extend your good genture to customer which normally airtel does.I have already informed to your helpdesk and ref no is indicated at the subject.

Airtel — pure activations

hello hi airtel has become worse that they are showing that they are no 1 but this not where the distributors and the dealers are doing preactivations and selling the cards in numbers at low price they company is becoming worse that the are killing people hard earned money and the government doest even care like this company nowadays every thing is only with the money distribuor like mayura agencies in katpadi vellore is the worst amd bks traders in vellore are the worst where the distributors do sell the companys demo cards at rs 2000 to 5000 and even do lots and lots of preactivations and wasting the comapany prepaid card for where the airtel company is giving more and more commision but or utter waste

AirTel — deduction from my balance

I am a user of Airtel Mobile service with Mobile No. [protected]. frequently i am receiving messages that enjoy download games with http//gclub and deducting amount from my available balance.

Before this I lodged 2 compalaints and thought that it may be stopped. Today i received a call from Airtel custer service and they inform me that in future it will not happened. But today at 3.30 afternoon again it happened and they deducted Rs.20 from my balance. Due to which i am feeling very uncomfort and planing to change my mobile service from Airtel to any other Mobile service because I can not afford this much loss.

Kindly take personal interest and take necessary step to stop this type of deduction and inform me otherwise there is no way to change my mobile sevice.

Hoping a favourable action.

Mohammed Anwaruddin

AirTel — automatic activation

now days airtel il active joke, match score and friends chat option automatically. they il taking subscribe amounts..... its very bad....making fool to customers

AirTel — Activation of Pack

My airtel no is [protected]. Today activate Baba Ramdev Pack and charge Rs.5 for 5days without any inform me. And there is no chance to complain to Airtel customer service because they always say that the pack is activated by you and it is not activate automatically but the question is when they inform me about there pack? Only I got a sms at 17.59 on 06.06.2010 "Thank You for choosing Baba Ramdev Pack. You will now receive update on Baba Ramdev Pack. You have been charged Rs5 for 5days. To Stop dial *646*734#." Please stop them to activate this kind of activation.

AirTel — auto balance deducting

Huge balance getting deducting from my no [protected] automatic ,After checking i found that a value added service called "star of the month" is activated on my number, but I HAVE NOT REQUESTED FOR ANY SERVICE. this service has been unwantedly been activated in my number by airtel hence balance has been deducted. I called their careline several times but always call gets disconnected. this is creating a big mental hazardeous to me .I kindly request you to look after this matter and credit my balance immediately and reply as soon as possible.

airtel / Mobile connection — automatic services activated

Sir My name - Raj Narayan Mobile no-[protected] many times my mobile no automatic services activate and and balance dented my no call for customer care without any correct resign my call disconnect so many times and argument support person please take a correct action in future no safer any customer
Thank you

AirTel Bharti — auto balance deduction

i am currently in gurgaon.My account balance is deducted automatically.at 1:47PM 5 rs is deducted from my account.I received a msg that i renewed voicecricket service.whan i call to customer care they said that I activated the service by today at 12PM... by dialing a no.
But I don't activate any service. One more thing If i activate the service by today how they can renew it today.... Its a trick to trap annocent customer.. plz help me to get my balence and take action to this fraud company..my mobile no is [protected]

AirTel — Deducting balance and activating services automatically

Hello Sir

In my mobile automatically the services getting activated without me knowing.
Yesterday Radio service get activated on 6 P.m. and 30/- deducted from account.
Today some Ravi Teja event get activated on 6:28 P.m. and 15/- get deducted from account.
What’s going on.
I tried to all ur customer care nos. like 198, 121, 1211, 12118, 59830, 54321300, 1909, 12321, [protected], 4121 but no where direct call connected to customer executive.
Please do the needful help.
And plz credit the amount of these services in my account. And deactivate these 2 services, I am not interested at all.
Without my permission how it’s getting activated.
Waiting for your response.

AirTel — not give my balance

i have no creadit my balance on my number[protected] airtel,but my bank account balance is debited rs 100 online.

Bharti Airtel — automatic balance deduction

sir,
i praveen arya [protected] live in yamuna vihar dl-53
sir many time i complained to airtel coustumer care but no response from here many time i have loss money 30,45,30,50,25,40Rs respectivaly they activate hello tune,game&other.
i call this no 121,198,12118 but no respons & call automatic disconnact.i am very unhappy with airtel plz refund all detacted money.
plz take appropriate action

Airtel Prepaid — Airtel Hungama Video

Hello Sir,

My airtel prepaid number [protected] is being charged with Re5/- everyday for hungaama video service which i've subscribed by mistake. Please unsubscribe/discontinue this service as i'm unable to do so.

Airtel — deduct the fund

My mobile no is [protected]. I have been receiving c,airtel tv since last month. But I don't want this service. Pl. cancel this service as soon as possible and refund my balance .I have being charged Rs. 94 & 32. Hoping for the quick action. This company is fraud and theft

Airtel — automatic Hello tune activate and charge payment every day from my account

Be Ware from Airtel hello tune Alert call ... because

Airtel customer care are so bad in talking ... they start new business that they give call on your mobile and automatic it was activate after 10 days my friend told me that what hello tune you have activate , its totally black and white movie song and when i call to air tel customer care they told me that you have activate from your side .. but from 1 week i haven't pick any phone ......and when i told him to refund my money that they refuse to give my money ....even i told him that kindly check my status on that day when this hello tune is activate how many call i have received on that day and the trimming of this hello tune is around 6:00 to 6:15 pm ..on that time i m in my office and my phone is on locket

Than how can i activate this hello tune in phone ... that stupid people.......?????????????????

Airtel — Deducting my balance by automatically activating payable services

sir, since last two two days Airtel is activating payable services on my mobile no. [protected] .On 16may11 they charged me for downloading a game even i didn't download any game.On 17may11 they charged me for online radio service but i didn't activate any service like this. when i contacted customer care they told me that u have surfed the internet and downloaded the game.but i surfed the internet for 4-5minutes and i have only surfed the site www.rediffmoney.com except that i didn't surfed any site then how can i download a game.while contacting to customer care i didn't get satisfactory answer from them.

i am not getting positive attitude from you people

Bharti Airtel Limited — Automatic Activation of Various Services and Deducts Money from my Account

Sir/Madam,

I have a prepaid airtel no.[protected] under my name Kulbhushan Hasija.
From last few months , I dont know what is the problem with Airtel.
They activated services on my number at their will and charge me without my notice and request.
Last year they activated Cricket Pack Rs.5 per day for 8 months and then they activated a Shahrukh pack and then a game which I didnt knew at all and they charged me like anything. They are cheating me and my illiterate country people at their will.2-3 months back on my representation telephonically they have stopped all such services which I never need and now once again they have activated Videos Unlimited Pre Subscription Services on 5/07/11 and charged Rs.2 per day for which I have never requested.
In view of the above , I hereby request to please look into the matter and save my hard earned money and thousands of my Indian friends from being cheated.

Thanking You in advance
Kulbhushan Hasija

Airtel — Not value my pack

Dear Mam/Sir

I am using Airtel DTH service but now i am facing problem with airtel My Customer ID [protected] My
subscription package is Economy Sports Pack which provide 160 channels but in my account list on website when i see my channel list only 146 channel list appear.
for refrance please go through
http://airtel.in/monthly-packs/rest-of-india-pack.html

Compaint solved once for all. Thanks
But same has been done again w.e.f 27.07.11, 29.07.11 and 31.07.11 by activating Hanuman chalisa and some hungama pack which I have never asked for. That means the coy is continuously looting the innocent mobile uses all over India.
That is very clear that their hands are in our Pocket is very free, and they are looting at their will. The magnitude of the problem is in Some Lac Crores.

TRAI PEOPLE PLEASE TAKE NOTE

From my mobile [protected] . I could not be connected to my Son At Jaipur having VODAFONE NO [protected] where as he can connect me regularly. what is this Mess ?????
Please attand

No action on both the complaints since today. AIR TEL please look in to the matter

AirTel — Deduction in my Balance

Hi,
This is Binay from Hyderabad, I am working in IBM as a System Admin. I have issue with Airtel service provider, I am using Airtel sim previously 3.5 years but in a few month i am facing lot of problem they deduct my balance every day. Allready they deduct my hello tune charge after that They are sending some SMS regarding hello tunes and cutting my balance. I was tryied to contact with customer care about this problem but they are no attending my calls really i am very fed up so please kindly help to resolve this issue. My mobile no. is [protected].

Thanks & Regards
Binay kumar
[protected]

Hi Rakesh,
Thanks for quick response. I am waiting for permanent resolution for this issue.


Thanks & Regard's
Binay

Hi Rakesh,
Problem is not resolve today again my balance is deduct with 5 to 6 Rs. So please resolved this issue on it's priority ASAP.

Thanks & Regard's
Binay kumar

To,
Respected sir,
My name is Alpesh Tomar from ahmedabad i am using airtel sim card since last near by last 7 month .I am the regular cutomer of airtel
but i am not happy the service of airtel . Because the company is deducting unnessecary balance from my accoun . On 14/10/2011 at near by 11 pm
i just made a call to my friend and after disconnecting the call what i have seen that company had deducted 20 rs from account . I got the message that your caller tune service is started but i never told them to start all these bull .When i called the custumer care one of the person recive the call and told think to him .After that he told i cat refund your balance .Then i told ok no problem dont refund the balance but just transfer the call to
your manager or supervisor, so what the answer i got from that gay the supervisor is on in office i will not transfer the call .After doing so many argument at last that gay has transfer the call .He transfer me to someone to the person whose name was lokesh chaudhary again i explain whole
think to him .These gay is saying that after all conversatoin that you not get balance back and he is also not giving any satisfactory answer to me . After all these thinks i have also made the complane for think and that extra deduction of my balance of my call charges . My airtel to airtel call charges are 10 paise per minite and other mobile 60 paise per minite . On 14/10/2011 at evening at the time of near by 7 pm i call on my one of my friends number who is using airtel only and i have talk to her for 3.17 minites according to that company have to deduct 40 paise but they have deducted 90 paise, and after that i asked that according to what you have deducted these charges, then what did they answer we dont have any detail of your call charges what is going with my number and also gave me someone personal mobile number and told that talk to her in morning. why should will call any personly? .And these is not first time they had done several times all these thinks but because i am not getting time that why dont done the complane . so now i want answer for all these thinks .i hope that i will get the positive support from your side ...My contact no is [protected] you can reach me any time on these no and my email id is [protected]@gmail.com .Hope that you will also not going to demotivate me ...
thank you
alpesh tomar

Airtel — Deducting amount for activations

I didnt activate any subscriptions/activations,but my mobile amount is deducted for some activations.Then i call up to customer care 121,and deactivate my activation.But again after some days same problem.This is repeating till today.why that stupid activations are activated even if i didnt activate it. Why the great "Airtel" frauding the people like this.Its not only my problem,almost everyone face this problem.I request you to please dont deduct money from our mobile simply.
please stop this activations happening to my mobile [protected].If i want any activations ,then definitely i will activate.But now please stop deducting amount.



Thanks in advance

Airtel — balance deduction due to automatic activation of services

dear airtel service providers please help me with my problem
that is automatic activation of services
and deduction of amount
i can,tolerate and in emergency times i am not having any balance in account to make a call
or even to call to customer care to report about this problem
today date[protected]
my balance as been completely wiped out
a week or 3 days before this incident i had same problem were some devotional service was activated and daily i was losing 2rs and i found it out and contacted the costumer care to solve it but didn't get any refund that's was ok
but today i have not activated any of this service such as
1)breaking news network 18
2)Rajnikant jokes-airtel
they activated themselves and an amount of 20 for case 1 and 7 for case 2 as been deducted and when i contacted costumer care
i didnt get the response what i was expecting plz plz plz for last time don't to this to your costumer's such problem causing events and solve my issue as fast as possible
thanking you,
satish.s
contact number-[protected]

what the hell with you airtel guys,
agian today[protected] u guys have fraudly charged 20rs again saying some service such as RM service is activated
as soon i got the notification i have deactivated it using stop service but i have lost 20rs
i am demanding to refund my 20+7+20=47rs
that is total of 47 rs immediately and check that this problem never occurs further

else port my number to idea which is offering better services now
THANK YOU!
satish.s

thank you

sir, what are saying i have not got a call or anything from your side. .
. And didnt get my refund plz
refund my money coz i have not used your services at all

Namaste Mr. Jain,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Jain,

We would like to inform you that your concern listed 11 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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It happened again on 12 June 2013 at around 9.54pm. I had balance of around Rs.11.51. I got a message thanks for downloading a value pack from Airtel. You have been charges of Rs.10.0. Wah re Airtel. Kitna pareshaan karke rakha he.

AirTel — Airtel Fixed Line - Regarding connection close issues

I just want to close Airtel Fixedline account number 14879791, telephone no is[protected].

I had paid the last bill amount of Rs. 729/- and rest is remain for unbilled amount.

I have the following concern no./ integration no. are:-

[protected]Nov - requested for cancellation
[protected]Nov - forward a request again
[protected]Nov - confirmed by customer care i.e. connection is closed.
[protected]Nov - night- again confirmed by customer care that will close with in 24 hours.

But the connection still going on, If it is not going to be closed by the e.o.f. today, i.e. 04-Nov-2009, then I am not responsible for any un-billed or billed amount for the same connection.

Airtel Telemedia Services will responsible for the same.

AirTel — Airtel Fixed line complaint

Hi,

I am having a airtel number[protected]. I decided to discontinue this number 2 months before. I called customer care and told to disconnect the number. For next 15 days, everyday I got a call that sir please discontinue this number, we are offering you this and that. It was frustrating to answer so many calls. Everytime I said "No, I don't want to discontinue."

One day suddenly I got a call that I have shown interest in continuing the number. This was a bad trick played by some of airtel executive.

Then I called again the customer care executive and told the whole story. He asked me to raise a new request for cancellation. I raised the request[protected] on march 3rd . CC executive name was Mr. Aadil. Again I got 2-3 calls everyday for one week. Finally I lost my patience and shouted on one such call maker. Calls stopped coming. But as of today on 29th March, Number is still continue. I 've decided to put a request in consumer court for this harassment by Airtel. They are misleading their customers by playing tricks.

Solve the matter as soon as possible.

Please read the first para as below. there are some typos above.

I am having a airtel number[protected]. I decided to discontinue this number 2 months before. I called customer care and told to disconnect the number. For next 15 days, everyday I got a call that sir please don't discontinue this number, we are offering you this and that. It was frustrating to answer so many calls. Everytime I said "No, I don't want to continue."

Somebody from Airtel Customer Service Team called me on 1st april and commited to get it resolved within 3-4 days. It's more than 5 days and I don't have any update on the progress. It's pathetic service.

Thanks Ranga for your help and support.

Airtel seems to be showing some due bill amount of 640 Rs. This is monthly rental and I haven't used it during that month. It has occured as my connection was not disconnected on time.
So I would like Airtel to settle this amount also. For this amount also I am getting a call almost everyday.

Airtel is continually increasing this amount and they have send a bill with amount of 1000 rs. Eventhough I haven't used in for last 3 months.
Just imagine If airtel did not disconnect my connection, why should I pay for this duration? It's not my fault.

Airtel billing team is torturing me by calling me again and again and sending lots of sms. This is completely ridiculous.

I find it interesting and laughable that Airtel Presence team claims that this issue is resolved.

Airtel Fixed Line — dead from 18 feb 2011

hi i m ajay jain and i have an airtel connection no.[protected].since 18 feb 2011 the line is not working and i had registered many complaint.but the line still dead. i[censored] want new connection that is ok u get it immediately but dead line is not ok in four months.

AirTel — PHONE LINE NOT WORKING SINCE 15 DAYS`

dear sir,
this complaint is regarding my airtel landline no.[protected], i m facing total business loss without my landline. i have complained daily for past 15 days for activating my landline but without any reason my landline is gone totally dead,i have spoken to floor managers daily only to get false committment of 24 hours. i have received 3 complaint no. till now but still my phone is not working..
i request the concerned authority to kindly help me in geeting my problem solved..

Airtel — fixed line phone

i am not satisfied aie tel compny sarvice because my fixd line number [protected] has been dad on 2/08/11 but no sarvice airtel compny

Airtel Fixed Line — not working since last 15 days

no action on complaint for fixec line phone no.[protected], the phone is not working since 21may, many complaint have been filed through mail n customer care no. 198, but always same reply.

2 days more gone by, but no respite, no phone call from service provider, no visit from any technical staff. GOD HELP ME & them.

Airtel Fixed Line — fixed line dead

My fixed line no.[protected] was not working from last 2 days. Please solve this problem as soon as possible.

Namaste Mr. Kumar,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi,

this complaint is regarding my airtel landline no.[protected], i m facing total business loss without my landline. i have complained for activating my landline but without any reason my landline is gone totally dead, i have spoken to floor managers daily only to get false commitment of 24 hours. i have received 3 complaint no. till now but still my fixed line is not working..
i request the concerned authority to kindly help me in getting my problem solved.. I am not satisfied airtel company service because my fixed line number [protected] has been dad on 2/08/11 but no service airtel company. The payment also cleared on date. But these guys are looting us for they bad services.

They are making us to times payment while saying reversal amount happens to your account. but nothing like that happened till now.

Regards
Salmon Rushdhie

Bharti Airtel — NON OPERATING OF ACCOUNT

this is regarding the non co-operation of ''bharti airtel communication'' they had taken the Rs.500/- for new connection against customer relationship No.7971234. on dated 08/12/2009. and given the sim(sim No.[protected] but it was not activated. and when call customer care they haven`t told me the right way.the person wo collect Rs.500/- from me is from " Airtel Karshni solutions: [protected] his name is Ashok sainger''. That is the my vast experience that how much i suffer with the service of BHARTI AIRTEL

THANKING YOU
R.P.YADAV
PH:[protected]

Bharti Airtel Limited — Prepaid Airtel service

I purchased a Airtel Prepaid mobile connection(SIM Card) in the month of February, 2010 from the Airtel dealer – R. Naresh & Co, Chepauk, Chennai -600 005. Airtel Prepaid mobile number is [protected]. I was using the number without any issue till 9th of March 2010.

On March 09th, 2010 I got a address verification call from the Airtel customer service representative and he told that the address verification is done and the number will be activated in 30 minutes. But it was not activated till next day morning and I’m unable to contact the Customer care from my Airtel number.

Then I contacted from a landline telephone booth spending my own money on March 10th, 2010. The representative promised me that the number will be activated in next 1 hour. But it was not worked. So I called twice the customer care, but the problem was not resolved and I’m redirected to a manager, Mrs. Shanthi. She told that the address verification process is completed successfully and there is no issue with the verification. Then she promised me that the problem will be resolved instantly but it was not. Again I called Shanthi and she asked me to contact the dealer. I met the dealer in person by spending my own money for transport and explained my issue to him. But he is not ready to listen about my complaint and he ignored and insulted me.

Again I called the customer care and asked for the Manager Shanthi but she was not available, so I explained my problem from the beginning to another manager Mrs.Sudha. She was also not able to resolve the problem. So she asked me to wait for next 24 hours and promised that she will resolve this issue within 24 Hrs.

So I waited and After 24 hrs I called the customer care and talked to a manager Mr. J Dinesh. I explained problem once again from the beginning and He is also not able to resolve the problem. I asked for explanation about the problem and he was unable to explain the exact problem and answered like “May be this or that”. Again he asked me to wait for another 24 Hrs

I’m frustrated and mentally dippresssed. I have the following complaint against Airtel:

1. On March 09th, 2010 they are not verified whether the activation was successful. WITHOUT NOTIFICATION THEY DEACTIVATED MY NUMBER and when they activated the number, they IGNORED TO VERIFY MY ACTIVATION STATUS.
2. Whenever I used to call the customer care they asked me to explain the problem from the beginning and they are not able to retrieve about my complaint history. So they not able to respond effectively. It displays about THE POOR QUALITY OF AIRTEL’S CUSTOMER COMPLAINT TRACKING SYSTEM.
3. The Airtel Dealer (R. NARESH & CO, CHEPAUK, CHENNAI -600 005) ill-treated me and not responded appropriately to the customer. So He does not know or capable to hold the dealership for mobile connections. Action against the dealer must be taken after the enquiry. He should be banned to run the mobile communication dealership from all the mobile communication service providers. AIRTEL DOES NOT HAVE APPROPRIATE SYSTEM TO TRACK THE DEALERSHIP QUALITY.
4. I have missed a very important business call which caused me a huge loss because of this problem. So AIRTEL NEED TO EXPLAIN ABOUT MY COMPLAINT AND THEY SHOULD COMPENSATE ME FOR MY LOSS.

They should update me about the actions that they have taken on the above to me through mail.

Dear Rakesh,

complaint number:[protected]

Its not my concern, I have raised a complaint against your service. I have asked so many question in this forum and also to your customer care representatives, nobody can able to give me the exact cause for this problem. the information I got from your side is redundent which worries me and I'm frustrated calling your customer care due to the false commitment given by your representative so far.

And still the issue continues as follows.

As told by Mr. J Dinesh, I have waited for 24 hrs. but he never called me to my alternative number as he promised (why are you people giving false commitments this causes really?) they never kept their word.

Then I called the customer care and talked to a manager Mr. Gopi, He asked me to contact the same dealer who ill treated me and ignored to help me. So I wonder that Dinesh and Gopi's replies are contradictory. And after a long conversation Gopi redirected the call to another manager Mr. Anand Kumar

Mr. Anand kumar asked me to wait for another 4 Hrs. and I wonder that If he has confident to resolve this issue within 4 hrs. then what thery did from 9th to 12th march on this issue? This raises a question that they are not giving much important and it displays the ignorance about my complaint.

I waited for 4 Hrs as per Anand kumar request, but the problem not resolved, so I called him again. He redirected me to another manager Mr Vinoth.

Mr. Vinoth asked me to wait for another 48 Hrs. i.e. till monday and promised that he will give the solution to the problem. (As per previous history on this complaint they never kept their word, so I'm waiting for monday)

1. Mr. Rakesh will you answer me the above questions, and Don't you understand the importance of the communication device to a person?
2. If you are taking 5 days to resolve a issue then who will compensate my loss?
3. I have given my numbers to my clients, friends and other important persons. If they contact me during this period, then it'll give a wrong display about my responsibility. Do Airtel understand these kind of customer's communication importance as a service provider?
4. Airtel don't have any alternative solution if the card is blocked for this many days? Isn't questions about your quality of service?

Please answer to the all the above questions (including the questions on my previous comments)?

Bharti Airtel Limited — In regard of my prepaid connection

Dear sir,
Myself Anoop kumar,
I got my prepaid connection "[protected]" with a Sim no. [protected] packed on june'11 in the month of July last as far as i remember.
Recently i connected a call to a friend of mine but the call get diverted to an Airtel executive who later on make me aware that its a verification procedure on behalf of Airtel checking out whether the customers are authentic or not.
Later after his verification procedure, he made me know that everything is ok in my case.
But by the next very day i got a display on my screen as "Invalid Sim".
Now can you please let me know where the problem was ?
I am highly disturbed by such a sophisticated service of your ; so called "Express Yourself".
If now you find me authentic , then please do the further doings or let me know the procedure to assure you.

Bharti Airtel Ltd — NON SUBMISSION OF DOCUMENT

I have submitted my all documents with Airtel's prescribed form with complete detail as per their call in Sept 2010. In Sept 2011 i receive same call for submission of documents. The message says that as per GOVT OF INDIA your documents are incomplete, kindly submit your documents to nearest branch at earliest to enjoy uninterrupted services. My concern is that when i have submitted all documents should i need to submit again ? I also visit Airtel shoppee at S G Highway, but as per their executive we need to do this practice each year. As well i have two more cards in my names from other telecom operator non of them contact me or call me for any document submission. So that i request you to guide me .

Namaste Mr. Arunkumar,

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — CHEATING & poor customer services

I have received SMS on 8 july recharge with 190Rs and get 190 talk time.I recharge my mobile ([protected])same day but till now i could not get full value i receive only 170.After many complains(complain no 125846) i have not received the same.They every time says wait for 2-3 days your problem will solve.Today customer service says you can not get the balance.I think this is CHEATING with customers.Why they do SMS like this if they do not give it.

AirTel — requesting the address

i want the address of an air tel pre paid number

is it possible to get an address of a number

if i get reply then i wil give the air tel pre paid number

i am requesting

i want address of a air tel pre paid number

Airtel DTH — Cheated by Airtel

I have contacted Airtel DTH call centre number ([protected]) and asked for a details for dish tv connection. it has been told by airtel executive that if i pay though telephone i will get connection within 24-48 hrs. So i paid Rs. 4090 amount through telephone payment gateway. i got confimation of my trascation id and confirmation. since then i am waiting for Airtel feedback. I called airtel call centre almost 6 times and tried to receive information but no one is answering and enable answer my call. I feel like cheated by Airtel. I also got a feel that a racket operating within the airtel call centre operating a big scam.

i AGREE. I HAVE BEEN CHEATED OF 4040/- RUPEES FOR INSTALLATIONOF AIRTEL DTH TOO.
NO ONE IS RESPONDING TO MY CALLS FOR IT.

JAPINDER

Airtel DTH — Cheating on Installation Information

Hi,

I first gave a call to 12150 (airtel DTH Customer Care) asking for DTH details as I was interested in taking a new account. I confirmed from airtel that my connection will be given within 48 hours. I also mentioned that I am available only after 6pm, they said it will be done in 48 hours based on my timing preference.

So based on this info, i ordered online for my airtel DTH at 8pm 19/10/2010. I got a call morning from airtel mentioning that I would get me connection at 6pm 21/10/2010. But following that call I got a message from airtel mentioning that I would get it at 22/10/2010 at 1 pm. I would not available at 1 pm and it was not what was agreed on.

When I called 12150 customer care, they kept repeating that slot is not free. They mentioned that I would only be getting the connection on 25/10/2010 (name of the customer service agent is Asif Khan as mentioned by him). I require a connection within the 48 hour i.e. with in 8pm 21/10/2010 or the refund of the money paid. Please help me out with this.

My Customer ID is [protected]

Airtel DTH — Airtel DTH cheated me

I just bought airtel dth on 02 Jan. 2011 that too their ultra pack with recorder system for full one year in advance payment through credit card. But after installing it they said we don't have any radio channels. When I showed them the channel list printout taken from their website they just changed their website on 05 Jan. 2011 and said no we are not offering any radio channels. And when i said that then i don't want your DTH connection then and refund me back my money. They straightway said, No we cant cancel your registration and even if we cancel your registration, no refund will be provided to me. So I urge everyone who read this that never fall in the trap of Airtel. They are such a fraud company. I'm having tata sky from the last 3 years and never had any problem. It was my bad luck that i Thought of shifting to airtel. But I am not going to spare them. I will file a case against them as I have got all the airtel website printouts, mails and sms of them.

Vishal Gautam

I had mailed you all the details.

You had demanded 48hrs time to resolve the issue. Always first do your homework before writting anything. Haven't you read that "I had mailed you all the details". Have you commented anything? And you are saying that your issue has been resolved.

Airtel is real fraud. Don't ever fall in the trap of Airtel. They will do anything to make you their customer but once you became their customer, then they make you to resort to every means for resolving ones complaint. The Airtel company is really like a mouse trap. Now you can very well see my state that how much attention they give to their customer. That even after ten days, I'm still running around them. What happens to you Mr.Rakesh Ranga? You were claiming that my issue has been resolved. Now where have you gone?

Respected [protected]@gmail.com
Thanks for understanding and supporting my problem. I'll definetly require your help in case they didn't solve my issue to my satisfaction.

First of all I would like to thanks to administrators of this site who allow us to raise customer's voice while sitting at home and secondly [protected]@gmail.com who support me and as soon as they offer me legal help, the Airtel refunded my money back. I'm grateful to both in solving my problem.
Now I would like to comment on Airtel's attitude towards customer. This company really don't care about customer ("customer satisfaction" is not in their dictionery). I've seen in this episode that in Airtel there is such a work culture that each and every employee of Airtel tries to fool customer and always tells a lie. And their employees are so committed to Airtel that they always try to prove that "CUSTOMER IS WRONG". As in my case as you can see that even if I had shown them their website printouts but even then they are so committed that no sir you are wrong and we are right. And I'm not talking about their DTH services, in every service whether its mobile or its landline they just make the customer to run around them. There is lot more to write but I think its the enough message for the Airtel as well as general public that please always think 100 times before entering in any deal with Airtel.

Thanks once again to administrators of consumercomplaints.in and [protected]@gmail.com as I got my full refund back.

yes AIRTEL never repsoce in time to customers and never give proper details on thier website (niether updated properly)

airetl never answer meail from customers neighther their website is customer freindly. No cahlnnel details for advance rental opack.Borthure for basic packs disapperade from website.

Only interested in new customers ??? & careless for existing one

Airtel DTH — Poor Customer Service & Cheating

My Customer ID – 1198122
My Digital TV ID – [protected]
My Registered Mobile # – [protected]


I’m a frustrated customer of Airtel Digital TV service. I’m in touch with their virtually non-functional call centre, to add the below channels.

1. Captain TV
2. Vasanth TV
3. Movies Now &
4. Gemini TV
I spoke to their CSR on Saturday and he informed me that my complaint would be resolved before 12:00 PM Monday (21st March 2011). But until now no action has been taken.

I spoke to their CSR on Monday to only hear that the complaint would get resolved by 3:00 PM. But nothing happened.

When I called their call centre today, your CSR told me that, all the channels would be charged & he will intimate a technical person to re-align the antenna to face Satellite-2 to get the above channels before 3:00 PM today.

As usual, this also did not happen. Can someone take action so that this complaint is addressed @ the earliest.

I sent a mail to them nothing happened.

When I again contacted their call centre they again registered a complaint hopefully they might resolve it.

I got a heart break when the customer service agent told that I'm not eligble for two months additional subscription even thought I paid a annual subscription fee to avail this offer.

He's telling me that I should have called their call centre to make this change & I told him I did that, he's saying me I can't help it. Now I'm helpless.

Best Regards
N. Chandramouli

Airtel — complaint on DTH not responded promptly

My Airtel DTH (No.[protected]) was connected last December'2009. Service is quite ok except the following -

(1) Since last 2/3 months the set top box is not working properly. A few days back, company service person came and set right; but after some hours it has stoped working. They suggested to replace it which I agreed. But it is now three days they have not turned up. As a result, me and my family are not going to enjoy today's most important cricket.

(2) On the other hand, the airtel advertisements coming to my mobile are very very very disturbing.

Requested for necessary redressal please.

(C.K.Boro, DTH ID [protected])
Mobile : [protected]

Hi,

My customer ID : [protected]
Registered Mobile : [protected]

I have called Airtel DTH customer care last week and added 4 channels
1) Adithya TV - 517
2) Captain TV - 518
3) Vasanth TV - 519
4) Set Max

I am getting Adithya and Set Max whereas I couldnt see Captain and Vasanth. It is saying still I have to subscribe. But the cost has deducted for all the 4 chanels. Let me know why it is happening ?
Please resolve this as soon as possible

Regards,
Anbu Saravanan
Bangalore

Airtel DTH — Cheat

Airtel executive who come to install dtv asked me to give 200 rupees though the installation is free.
And when we asked that for what this money is they said its cable(wire) charges. And conceal charges.
My contact no is [protected]. (mahendra dedhia)

Its cheat

Airtel DTH — Cheating the payment

Hi,

I am Vivekanandan C. I am using Airtel for more than one service. I am using Airtel for my prepaid mobiles, Postpaid landlines and Broadband connections and also for my DTH. On 21 March 2012 I made a payment for a Recharge. For that payment they sent me a mail having the following details Invoice Number, Product Code, Product, Amount. That's All and It doesn't have the Transaction ID. Unfortunately My DTH is not recharged so I dialed the customer care. They told me to provide the transaction ID and hang off the phone suddenly without any notification to hanging off. They also locked my option to contact customer care through customer care number. I called them only once, for that they locked my option to cantact customer care? They are not providing correct solution for this. I need solution for this issue. I can go forward for this case to any extent. Also tell me How to file a court case against them.

The problem is resolved by the Airtel Customer Care. They recharged my DTH Account through a dealer mobile and sent me the message. Thanks to Airtel Customer Care and the persons who involved in this resolution process.

I am Murugan from Chennai
I Booked New Airtel HD Recorder connection online on 13.05.2012
For that I paid Rs.5690
At the time of purchase the Gentleman told that you will get your connection within 5 Days
On 18.05.2012 I Received a SMS from Airtel
which states that your Airtel ID is [protected]
After that there is no contact from airtel
Till Date I am not able to get my new connection (No Installation)
I made several calls to customer care
All of the time they assured me your problem will resolved within 24 Hrs.
So I decided to cancel my order and get my money back
Someone please tell me the Procedure please.
Thankyou

Namaste (chjayara ),

This is to inform you that your concern listed on 11 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Hello Saurav,

I've sent my contact details to [protected]@in.airtel.com. I'm listing the details here also:

Customer ID: [protected]
Contact: 91 [protected]

Thanks,
Chanjal

Namaste Chanjal,

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your concern.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Chanjal,

We would like to inform you that your concern listed 11 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — landline & broadband connection

Dear sir
This is the ref with my broad band & lend line connection no[protected] was out of order from 3/5/2011 for three day I informed regarding this matter on 4/05/2011 through my mob no [protected].company solved my problem 7/5/2011.This three days I could not worked. Why I should pay rental amount for this three days.whil you have given monthlu bill of 30 days. I am not proper connectivity of net connection. kindly solve my problem and correct my bill

[protected] please send deteial for this no

thank you

Namaste Mr. Basu,

Further to our discussion dated 11 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Basu,

We would like to inform you that your concern listed 11 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Thanks, Airtel engineers for fixing the problem and also for updating the status in this complaint page. I do agree that some technical problem need time to rectify, that's OK. Please inform customer about the problem. But just for namesake please don't close the ticket stating fixed. Anyway, now the issue is fixed.

A big thanks to All you guys:))

Br,
Sourav Basu

AirTel — Loss of documents

I got a post-paid connection for my company Envigo Ltd after submitting all documents which were asked for. There was a verification also done by Airtel when your representatives visited the premises.
Then I received two different phone calls from the same office telling me to submit missing documents, which I had not submitted.

There were two things wrong:
1. I had submitted all documents.
2. on each of the calls, a different set of documents were asked for

All my identity documents have been lost and Airtel is responsible in case they are misused. This is gross negligence, if not an outright sale of identity related documents to tele-marketers or worse, to fraudsters.

I plan to take this forward as a formal complaint. Can someone advise which is the best place to raise this as a formal complaint?