Airtel Complaints & Reviews

For long time Airtel had Rs. 333/- for full talk time, but now with same amount, there's some other service (sms, internet, local call)
Using on-line recharge facility (from bank acct) I use to top-up the airtel with Rs. 333/- which always meant for full talk time.
But now Airtel changed full talk time amt. that's fine, but why this old full talk time amount 333 used for some crappy top-up?
This means each time some one want to top-up, using online service, need to cross check if there are any changes.
Airtel should have updated user about this.
When airtel can send sooo many crappy sms (related to, love, bollywood, bikini, jotishi, useless offers) why not some thing useful sms.
My complaint's why the popular full talk time amount is being used for some other mix service, which is not much useful to subscriber, airtel should have used some other amt, (e.g 332, 334, etc) for this new mix service plan.

This is clear case of misleading the subscriber using popular full talk time amount.
Thank to govt. now there's number portability.

dear sir/madam,

complaint number: PR[protected].
many times we registered complaint with customer care and supervisor but we are not getting any solution.
they self will give request number and without solving problem they will CLOSE to problem request number.

everything under control you people . WE ARE FOOLISH PUBLIC RIGHT!!!!

check our complaint history then you will come to know how many times we requested to solve problem.

Note: we are unable to contact Customer care. WHY YOU PEOPLE BLOCKED OUR NUMBER IN IVR?

AIRTEL really do not respect to customers.

they will give miss call and automatic sms will come your problem has been resolved. airtel do formality with customers . sometimes me and my friends we thing we did mistake to use MNP!!!!

Regards
[protected][protected][protected][protected][protected]

NOTE: dont send nonsense reply here send email or call customer care Okkk. we are waiting to solve problem.

example:

Namaste Mukesh,

This is to inform you that your concern listed on 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I am writing to express my utter disatisication and complain on the services received from Airtel DTH services.
I am not sure what is the resolution time(SLA) and what are they doing to help solving customers problems.
There are many points which I would like to highlight. As I started to get the problem on 1st of May 2013 and till date 07th May 2013
it stays in unresolved status after lodging multiple complaints with Airtel DTH Cust Care/Nodal office. It's a total pain using this service from Airtel DTH.

1. I logded a complaint on 01st May 2013, Complaint no[protected]. I was given assurance that within 24 hours the issue will be resolved.
The issue was "No Signal". But at end of 2nd May, it was not resolved.
2. On 2nd May 2013, I called up Cust Care and again 24 hours assurance was given. And thanks for the consistency that the issue was not resolved.
Airtel DTH after sales is simply a failure again.
3. On 3rd May 2013, I got a new complaint number :[protected] and again the same parrot lines from Cust Care people ie. we give you assurance of 24 hours.
But not resolved. And I get an sms saying my old complaint number 30126165 is resolved.
4. Again the same happened on 4th May and 5th day , the issue is not resolved.

5. On 5th of May I get an sms saying my account is valid till 5th May 2013.I called up Cust care to extend the validity for the period I have not used.
But it was denied and told me that it can only be done after the issue is resolved.
6. On 6th May I recharged and problem was not resolved.
7. On 7th May the same issue not resolved..

I am more than happy to disconnect it but Will Airtel DTH pay me the money back for SetTopBox which is outsourced to
some sales agency called "Khushi Enterprises,Wakad,Dange Chowk Pune".

It may be that Airtel DTH is having more channels in HD or in total more channels. But Sorry to say,this is the worst DTH service in the whole country in terms of customer satisfaction.
We don't have any other option except going to Consumer Court and Consumer forums discussing on this.

I have all the evidences of follow up done with airtel service centres and service received from them. Also I tried to contact senior officials of Airtel but in vain.


Please advice on how to go ahead and taking legal action against this incompetent Satellite DTH running and cheating common man.

Regards
Cust ID: [protected]

On 5th of May , I evening i used internet and my balance was Rs 124 and after sometime i noticed that instead of deduction from 3G internet pack , the deduction was from main balance which in itself is wrong.. in this way 76 Rs got deducted , then i registered a complaint on customer care .Even after filing complaint 7 more rupees were deducted for the internet usage from the main balance.. So , in total a deduction of Rs 83 was made to my...

In my Airtel Mobile, I am getting my MMS as Text massage. Where there is a link and a password is given, but the link is not opeing. The link is like http://legacy.dwl.co.in:8080/mmcp.
And the Customer Care executives are not helping me to get my MMS.

Hi,

I am using ICICI banking online recharge facility for online recharge on my AIRTEL prepaid mobile number [protected] (recharge of Rs 333) I am using this faclity for 1-2 years for recharging my mobile, today I did recharge of 333 Rs and was SHOCKED by seeing that my Account balance was not increased instead they added 333 Rs to Local Balance, Before Recharging my number I looked into the recharge options available through ICICI bank online recharge,

When I call customer care they talk to me in a very much un professional manner,and told me "Pehle Offers check karna tha, recharge kyun kiya", I have checked the Denomination options for Airtel Rechage from ICICI Bank Portal before recharging & Attaching the same. It says 333 Talktime in RS 333 Rechage, It never says that it will not increase the main Account balance.

I am trying AIRTEL customer care for the Last 1 hour and they are not picking my call... WHAT A PATHETIC BEHAVIOR?

Please do the needful so that this Fraud should be prevented.
Thanks

i have rechrged with 500 rs on 3 may 2013 night and before that i had 3g internet pack 249 rs .i had 3 balance but airtel cut main balance for internet surfing.when i got to know about this froud then i tryed calling customer care.after so many try i got connected and the customer care exicutive said that there was i technical problem.So it their fault so they will retun the balance in 4 hrs but after 10 hrs also i did not got my balance back and i my main balance getting deducted for internet surffing.
When i tryed to connect with customer care they cut the phone after connecting to customer care so many times.

This is veary rude behaviur with customer.

Its take so much my my valuable time and give so much mental pressure.

At the same time i have recharged with 3g pack but i hardly get 2g seed for net.I complained about the same.They say that there is no problem and things will improve.But still speed of net connection is so slow.

My complain number with airtel is[protected]
Mobile no. -[protected]

I bought a new prepaid connection of airtel in April and a few days back activated 2G unlimited (2 GB) pack worth Rs. 199 from mobile store sector 18 noida.

While the service seems ok, but additional charges are being deducted from my talktime although i have only used about 10% of my 2GB quota. Charges of about Rs 150 plus have been deducted in lieu of data usage after the internet pack was activated.

Also now the data usage balance dropped suddenly from 1800 mb to 1300 mb last evening.

Adding to all this trouble call from my mobile does not get transferred to the customer care executive every time i try to connect to one on 121 / [protected] (it drops just when my call is being transferred).
When I tried from a different mobile i am being asked of some mobile pin I am not aware of.

Is this some way of tricking customers of prepaid. I am very disturbed at the moment an require a satisfactory solution and reimbursement the faulty charges/data deduction.

Dinesh Kumar: Mobile number [protected]

My name is Garima Jain. My airtel postpaid no. is [protected]. I use dongle for 3G internet connection.
According to the bill generated for my cycle from 11/3/2013 to 10/4/2013, I had used 1285738 Kb which is 1255.6MB
When I messaged to check my postpaid usage till 9/4/2013 8:50:18PM, I received a message that I have used only 668.12MB which according to the bill is around 1000MB.(If i exclude my usage for 10th April, 2013)
I would like to know why the usage stated in the message doesnt match with bill. I had raised compliants but have got no valid resolution.

Respected sir
I'm Narendra Singh Kushwah and old costumer of airtel 3g from MP Gwalior. recently i have recharge my airtel no [protected] with 102 INR for 300 MB 3g data pack but I'm getting 2g speed on 3g recharge I have contact to costumer care many time but there is no response. they are disconnect my call every time

Thank you and best regards
Narendra Singh Kushwah
contact:-[protected]

Hi,

This is Narendra Burnwal, I am using thee service of Airtel and my number is [protected]. I was having thee connection of Airtel prepaid since last two year but I just want to port it into postpaid connection. As per Airtel theey have confirmed me I will get thee connection withein a week. I have submitted my full document and also verified my address. On date 3rd May my connection get started but I was surprised to know theat my incoming call was still deactivated and too sms. I promptly contact thee customer care and logged thee complain and some one from customer care confirmed me theat my problem would get solved withein 2 days. But today is 6the may and I contacted twice two airtel customer as well as I also visited thee Airtel Store Park Street. Its really very worst service received by any company in life and I really never suggest any one to continue withe Airlel.

I again get thee same answer theat It will take two more days to resolve your issue. I really fed up. As I am a service man and my number is very much important. I am getting harsh words from my boss regarding theis. My clients are not able to connect me. I am only using theis number to contact me. Please look in to theis matter.

Narendra Burnwal [protected]

Dear Team,

I have done an online special recharge of Rs 97 on May 2nd 2013 through airtel.in for mobile number [protected], but yet the amount is not credited in spite debited from my credit card which I used during my transaction. Not sure why Airtel service provider is putting their customers in trouble even though I have used their own portal for online recharge. Am really disturbed and fed with this issue.

Hope u will look into this matter & take action on the same.

Hi,

I am having Karnataka number and recently I was in roaming.

After returning to Karnataka, I am charged with roaming fees.

Kindly rectify the issue and credit my extra amount into my account.

Thanks in advance.

Mobile no.: [protected]

Regards,

Hi,

My name is Harsh and I had applied online for Airtel DTH connection on 2nd May 2013 (Single Biggest error of my life since I moved to Bangalore). I was given a commitment that the connection would be made within 24 to 48 Hrs. When I called today at the center, I spoke to the floor supervisor Prabhakar, he was courteous but once again gave false commitment that someone would contact for installation within 20 mins. I called back after 3 Hrs. and spoke to Harish another floor supervisor and he just disconnected my call. I must have called at least 20 times today, but no one has given a proper response. Then I spoke to Rajesh from the Escalation team. I am not sure whether he thought that I was an or he actually was too dumb to make false pretenses. I have asked for cancellation of my order and the entire refund of new connection as well as recharge of 1790+1790+200= INR 3780/-.

My Customer(Haha, this is a joke since I have not seen anyone treat a customer this way) ID: [protected].

P.S:- Teach Airtel DTH employees some decency and shame so as not to embarrass the Airtel name (which by the way I will never trust again)

Frustratingly,

Harsh Bajaria

I have recharged my 3g pack of 4gb but since last 15 days im am nitvgetting 3g speed and very slow than 2g. I have called to customer care but they are saying that all are fine but i am not getting internet speed more than 15 kbps. Now i want refubd as i company has not provided me 3g and they are cheating with customer.

My name is Mandar Halbe and I am from Maharashtra. My mobile number is [protected]. I recently topped up my airtel number with Rs. 333 for full talk time as I always used to but I received some different scheme.

Kindly refer the below attached email conversation with airtel for details.. [Note: the emails has been edited to give a presentation in ascending order of the dates and cut the disclaimers. No other changes have been made.]

Their website http://www.airtel.in/m-commerce/offers_and_promotions.html still shows full talktime for Rs. 333 (as of 6-May-2013, refer screen shot)

I am very upset not only because of this incidence (I am still unable to use use GPRS or send sms) but also because they refuse to give me any proper solution and send me same reply every time.

Either they should refund my money or transfer the balance to the main account..

===============================================
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 02/05/2013 05:02:05 PM
Subject: Rs. 333 Top up : Ph. No. [protected]

Sir,

I have recently been abroad and by mistake activated for 'mobile data' for less
than one second and I was wiped of all the balance I had in my account.

As I had to make some urgent calls after I arrived back to India, I recharged
my account with Rs. 333 (as I have been doing since 2009).

To my surprise, you have arbitrarily changed the plan and given me 333 local
minutes and some 2G data and sms. So, I still could not make any calls even
after topping up my account with Rs. 333 as I was still in roaming in New
Delhi, neither could I use mobile internet. This has caused me a lot of mental
agony. I did not expect this, arbitrary changes without informing the customers
who have been using the plan for as long as four years, from Airtel.

I do not need 333 local minutes as my current rate plan gives me much more than
that and I independently recharge for 2G data.

I hereby request you to ASAP refund me my Rs. 333 or credit my main account
with Rs. 333 as it used to happen earlier.

Regards,
Capt. Mandar Halbe..

[protected]
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 2 May 2013 9:00 PM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected]
[|BAL|Qrc102051317050516256513|]


Namaste Mandar Halbe,

Ref: Email dated[protected], expressing concern regarding the recharge plan
being changed without your consent for your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We realize that the situation must have inconvenienced you.

We have verified our records and we do find any credit dated[protected] for an
amount of Rs.333/- from your bank account towards recharging.

We request you to find the RC 333 recharge benefit for your reference:

RC 333
Benefit Benefits 333 local minutes + 666 mb 2G + 999 L&N sms , Validity: 30
Days

We request you to dial *123*166# (Toll free) to know the local minutes balance
and validity.

We request you to dial *123*21# (Toll free) to know the 2G balance and validity.

We request you to dial *123*5# (Toll free) to know the SMS balance and validity.

We regret to inform you that we are unable to transfer the dedicated account
balance to main account balance.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Santhosh Rao. K
Customer Care
Bharti Airtel Limited

Click here to provide feedback
[protected][protected][protected]
[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@in.airtel.com
Cc:
Sent: 03/05/2013 10:55:45 PM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected] [|BAL|Qrc102051317050516256513|]

Sir,

My concern was not regarding the plan being changed without my consent, but
being changed without my knowledge after using it for several years.

Merely acknowledging my inconvenience does not help me at all and I am still
unable use my 2G data as my main account balance is still zero. You must
acknowledge that the inconvenience was caused by your arbitrary change and no
mistake of my own.

I do not require the benefits given by you under RC 333, as I have already
informed you that:
1. I get many more than 333 local minutes at my current call rate plan in Rs.
333
2. I do not need 666 MB data as I independently recharge my account with Rs. 98
and have sufficient balance in that account. (and unable to use either of that
because main account balance being zero rupees)
3. I do not need 999 sms as I rarely send text messages. (and again, I am
unable to send any text messages because main account balance being zero rupees)

So, after recharging my account with Rs. 333, I am still unable to use internet
in phone or send text, all thanks to Airtel!! So, once again, I kindly request
you to either refund my Rs. 333 or transfer the balance to my main account as
soon as possible and put an end to the inconvenience you have been causing for
last three days to your loyal customer of more than eight-nine years!!

Thank you,
Mandar Halbe..

[protected][protected]---
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Saturday, 4 May 2013 9:44 AM
Subject: Re: RS. 333 TOP UP : PH. NO. [protected]
[|BAL|Qrc103051322051216294577|]


Namaste Mandar Halbe,

We understand from your previous email, expressed concern regarding the
recharge plan being changed without your consent and unable to use GPRS for
your airtel mobile number [protected].

Thank you for writing to airtel and providing us the opportunity to assist you.

We realize that the situation must have inconvenienced you.

We have verified our records and we do find any credit dated[protected] for an
amount of Rs.333/- from your bank account towards recharging.

We request you to find the RC 333 recharge benefit for your reference:

RC 333
Benefit Benefits 333 local minutes + 666 mb 2G + 999 L&N sms , Validity: 30
Days

We request you to dial *123*166# (Toll free) to know the local minutes balance
and validity.

We request you to dial *123*21# (Toll free) to know the 2G balance and validity.

We request you to dial *123*5# (Toll free) to know the SMS balance and validity.

We regret to inform you that we are unable to transfer the dedicated account
balance to main account balance.

Please dial 12131(Toll free) to know the Best Scheme, Reduced rate Calling
Pack, Talk Time recharge, SMS pack, STD pack, Validity recharge available for
you current plan.

We hope that we have been able to address your query suitably.

Please do write in for any further assistance.


Yours Sincerely,
Puja Bhattacharya
Customer Care
Bharti Airtel Limited




Click here to provide feedback
[protected][protected][protected]-------
This was followed by one more email from me, and I received the same reply again..

Services of my Airtel IPTV-broadband connection no [protected] have been barred since 01 May. According to Airtel, this is because o[censored]npaid bill of my old number [protected]. But I never got a bill of this outstanding amount and after several calls also, Airtel is not able to provide me any proof that this bill was ever sent. Neither did I get any mail or sms that services to new number will be barred if old bill is not paid. I even offered to pay the bill immideately if they send it to me provided they resume my services but Airtel refused. This the level of incompetence of this 3rd class organization.

I have taken 3g pack of 2Gb data at rs.455/- and since then the speed is so pathetic that I regret using this connection. My no. is [protected].I have tried customer care but could not get through as the system is automatically disconnecting the line. Kindly help.----Amit.

I have purchased airtel Top-Up Recharge of Rs. 20/- while scratching it, i have lost some digits of its pin number, please send me its recharge pin or recharge my mobile number, i am sending you details of top-up card.

Serial No:[protected]

Secret Pin:[protected]****

My Mobile No:[protected]

i am having mobile no.[protected](BSNL) and by mistake one RC of BSNL STV of Rs135/- wrongly served by SUVIDHHAA on 4.5.2013 at 12.30 approx on No. [protected] which is a airtel customer. in my opinion how can this RC can success and the amount of Rs.135/- should be revert in SUVIDHAA A/c . Kindly look in this matter and credit the amount from AIRTEL SERVICE PROVIDER To SUVIDHAA IN FRANCHISE CODE 2473