Airtel Complaints & Reviews

I have already sent so many complaints to [protected]@in.airtel.com,nodal team, appellate team and platinum care aritel which are being
completely ignored for more than a month. Those were regarding "my fair plan usage calculation" and "wrong DSL Number shown in the smartbytes page of mine". ..

Account Details(Chennai, TamilNadu)

Plan : Rapid 175 GB (Rs. 2599 - 8 Mbps till data transfer
quota. 512 Kbps post that 175GB)
High speed data limit : 175.0 GB

Complaint 1 : I have attached the pdf of "unbilled usage details" for my
broadband account generated by airtel system for the last month (26 Mar 2013 - 25 Apr 2013) with the mail to airtel...The Billing cycle ended on 25 Apr 2013...I have highlighted several time spans in the atttached pdf where unusual and impossible data units were being calculated by airtel system...

For example : The time span between Wed Mar 27 17:51:21 GMT+0530 2013 and Wed Mar 27 17:55:26 GMT+0530 2013 is just 4 minutes 5 seconds...For that time span, the data download calculated by the system is 2.13GB which is impossible...There is another time span of 26 seconds, for which the data
download calculated by the system is 4.77GB...(Note: Maximum speed i can get is 1Mbps for downloading files or for any video streaming)...

There are several such time spans where the data usage calculations are unusual and impossible in the attached pdf...I have highlighted only very few of them in the pdf...

Due to the miscalculations by the system, my airtel broadband exceeded 80% of data usage in just 15 days(i.e.12 Apr 2013)...I tried contacting customer care and they did give me irrelevant and irresponsible answers...I sent a mail
regarding this issue on 12 Apr 2013 to [protected]@in.airtel.com and they did give me a formal reply that my problem has been registered and will be addressed by 13 Apr 2013...I sent several mails then to nodal team, appellate and platinum care airtel and most of the replies were nothing to do with my problem...

I had no other option and purchased a "Smartbytes pack Built in Data Limit: 25 GB" for Rs.799 on 16 Apr 2013...The data limit went dry on 24 Apr 2013
again...I purchased a "Smartbytes pack Built in Data Limit: 5 GB" for Rs.299 on
24 Apr 2013...And the data limit went dry in 6 hours...

Complaint 2 : On 18 Apr 2013, I tried to check the data usage through smart
bytes page (the url is http://www.airtel.in/smartbyte-s/page.html)...The page
showed someone's DSL number in the page. I did refresh the page and my correct DSL number had been displayed...I have attached the screenshot with the mail...

Complaint 3 : My billing cycle ended on 25 Apr 2013 11:59 PM) and
my High speed data limit has been restored to 175GB...I turned off the modem that night and went to sleep...I woke up in the morning and checked the smartbytes page and the balance remaining is 168.8 GB...How come it is possible for a turned off modem to transmit 6 GBs of data....It is really frustrating to see that the Balance quota has been dropping so rapidly without doing anything from our side....

I have the unbilled usage details pdf with me and the screenshot...If someone can suggest me a legal way to handle this issue, i will be really happy...

Sir/Madam

This is to notify you that myself Mr Susanta Das having an Airtel Ph no. [protected] do make a recharge of Rs 149 which is an 2g unlimited data pack for airtel and as per the terms of the pack an aforesaid speed of 256 kbps till 2GB and thereafter a minimum speed of 40 Kbps is to be provided to the customers. I have made a recharge of the same on 30th of april 2013 and have completed the usage of 2GB and than the problem began like i am not even able to surf the net i,e the condition of the speed is so worst i even cant open the google page forget about any download.

Please take a note of the matter as i am not able to call the customer care helpline of Airtel even to report the same. I have a project to complete and as i have rechrged wid Rs 149 i want the company to provide the minimum speed else return me the Amount of Rs 149 so that i can transfer my plan to the best network available in town.

Looking forward for an positive feedback and strict action the company.


Regard's

Mr. Susanta Das
[protected]

actually i made a 3g recharge of of ₹655 on 4th may 2013.but i am not getting the 3g speed and from past 3 days i am calling helpline number and every time they are giving a complain number and they told me TAT is 24hrs but till now i did not get any anything and when i call today they are telling there is no such complain regrading that. so please do the needful because of these i suffer a lot and they (air tel) are not giving proper response to me .
the following are the details of my previous complain :
*Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CADCN[protected] registered on 06-may-2013 20:30
*Namaste!Thank you for contacting us.Hope the concern related to your airtel mobile [protected] has been resolved to your satisfaction.Your Ref.no.is CADCN[protected] registered on 06-may-2013 21:54
*Thank you for contacting us. The Reference no. for your airtel mobile [protected] is CPCRF[protected], registered on 07-may-2013 21:24

I got a recharge for the 3 GB data Plan on my Airtel number on May 1 2013. Even after activating a plan my internet speed was extremely slow. I raised a complaint for the same on 2nd May 2013. The airtel got back to me saying it was resolved, which it wasn't and the speed remained slow. On 6th May 2013 I raised another complaint for the speed and the executive told me it would be resolved by evening. I checked my account balance in the evening I had about 767 MB left. Then Monday morning I get a message saying my 690 MB of data had been deducted. I called the customer the whole day but my calls were not answered. I finally got through to one customer care executive today (7 May 2013) and he informs me that there is no plan activated on my phone which is ridiculous. After minutes of arguing the man decides to check the customer database and agrees yes there is a plan activated. He then offered me a measly INR 100 recharge as calling balance, which is unreasonable because I want my 3g data that I lost back. When I asked him to forward my complaint to higher authority else I would have to pursue it legally. The executive then cut the call on my face. Airtel has been harassing me for days now! I demand my money back.

I am using Air tel Digital TV for the last three months. I am really fed up with the Air tel Dish TV service. When I call the customer service he/she say 1 min sir &immediately cut off the off (What a service by Air tel Tamil Dish TV customer care) my Air tel Registered id is – [protected]. Last march I had 33.00 Rs balance. So I planned to recharge my account to watch IPL cricket match. I recharged for 200.00 Rs on[protected].during the time of recharge my TV switched on. Later I checked in my TV its saying that you have balance 33.00 Rs. I don’t know where the amount 200.00 Rs went to. Immediately I called the customer care guy form my registered phone he is repeating the same you have 33.00 Rs balance. I called them again from unregistered mobile phone. Customer car guys saying that u have 200.00 Rs balance.
Now friends tell me how we can we believe this Air tel Dish TV?
About Digital TV.
I don’t know what is the resolution for my 233.00 Rs.
Friends, If you have any solution. Please help me out in this.


About Air tel Tamil Customer Care:-
- Customer care is always bluffing.
- Really so far I made more than 100 calls, no response from the Tamil air tel Digital TV customer care people.
- Customer care people don’t know how to treat or how to behave with the customer.
- Whenever I ask the complaint id for further assistance. They won’t give.

Hi,

I opted for a new Airtel - DTH connection through Airtel website on 3rd March evening. My transaction ID is[protected].

Finally after making number of calls to customer support, today the installation team came (after 4 days) and not able to install the set-up box. In addition to this, they also broke the neighbour's Airtel DTH connection. The team said, they will come back as they don't have enough wire to provide the connection. But, they never returned.

I am frustrated and called the customer support to cancel my new DTH connection and return my money. They disconnected my call. This is not expected from a company like Airtel. I would like to take this to consumer court.

Thanks,
Sesi

My name is K.Lingaraj

After repeatedly losing my mobile balance when i contact to customer Representative he told me you will get your balance within 4 hours. but i didnot get and they blocked my number to call customer representive. Airtel is still disappointing than ever.

For long time Airtel had Rs. 333/- for full talk time, but now with same amount, there's some other service (sms, internet, local call)
Using on-line recharge facility (from bank acct) I use to top-up the airtel with Rs. 333/- which always meant for full talk time.
But now Airtel changed full talk time amt. that's fine, but why this old full talk time amount 333 used for some crappy top-up?
This means each time some one want to top-up, using online service, need to cross check if there are any changes.
Airtel should have updated user about this.
When airtel can send sooo many crappy sms (related to, love, bollywood, bikini, jotishi, useless offers) why not some thing useful sms.
My complaint's why the popular full talk time amount is being used for some other mix service, which is not much useful to subscriber, airtel should have used some other amt, (e.g 332, 334, etc) for this new mix service plan.

This is clear case of misleading the subscriber using popular full talk time amount.
Thank to govt. now there's number portability.

dear sir/madam,

complaint number: PR[protected].
many times we registered complaint with customer care and supervisor but we are not getting any solution.
they self will give request number and without solving problem they will CLOSE to problem request number.

everything under control you people . WE ARE FOOLISH PUBLIC RIGHT!!!!

check our complaint history then you will come to know how many times we requested to solve problem.

Note: we are unable to contact Customer care. WHY YOU PEOPLE BLOCKED OUR NUMBER IN IVR?

AIRTEL really do not respect to customers.

they will give miss call and automatic sms will come your problem has been resolved. airtel do formality with customers . sometimes me and my friends we thing we did mistake to use MNP!!!!

Regards
[protected][protected][protected][protected][protected]

NOTE: dont send nonsense reply here send email or call customer care Okkk. we are waiting to solve problem.

example:

Namaste Mukesh,

This is to inform you that your concern listed on 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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I am writing to express my utter disatisication and complain on the services received from Airtel DTH services.
I am not sure what is the resolution time(SLA) and what are they doing to help solving customers problems.
There are many points which I would like to highlight. As I started to get the problem on 1st of May 2013 and till date 07th May 2013
it stays in unresolved status after lodging multiple complaints with Airtel DTH Cust Care/Nodal office. It's a total pain using this service from Airtel DTH.

1. I logded a complaint on 01st May 2013, Complaint no[protected]. I was given assurance that within 24 hours the issue will be resolved.
The issue was "No Signal". But at end of 2nd May, it was not resolved.
2. On 2nd May 2013, I called up Cust Care and again 24 hours assurance was given. And thanks for the consistency that the issue was not resolved.
Airtel DTH after sales is simply a failure again.
3. On 3rd May 2013, I got a new complaint number :[protected] and again the same parrot lines from Cust Care people ie. we give you assurance of 24 hours.
But not resolved. And I get an sms saying my old complaint number 30126165 is resolved.
4. Again the same happened on 4th May and 5th day , the issue is not resolved.

5. On 5th of May I get an sms saying my account is valid till 5th May 2013.I called up Cust care to extend the validity for the period I have not used.
But it was denied and told me that it can only be done after the issue is resolved.
6. On 6th May I recharged and problem was not resolved.
7. On 7th May the same issue not resolved..

I am more than happy to disconnect it but Will Airtel DTH pay me the money back for SetTopBox which is outsourced to
some sales agency called "Khushi Enterprises,Wakad,Dange Chowk Pune".

It may be that Airtel DTH is having more channels in HD or in total more channels. But Sorry to say,this is the worst DTH service in the whole country in terms of customer satisfaction.
We don't have any other option except going to Consumer Court and Consumer forums discussing on this.

I have all the evidences of follow up done with airtel service centres and service received from them. Also I tried to contact senior officials of Airtel but in vain.


Please advice on how to go ahead and taking legal action against this incompetent Satellite DTH running and cheating common man.

Regards
Cust ID: [protected]

On 5th of May , I evening i used internet and my balance was Rs 124 and after sometime i noticed that instead of deduction from 3G internet pack , the deduction was from main balance which in itself is wrong.. in this way 76 Rs got deducted , then i registered a complaint on customer care .Even after filing complaint 7 more rupees were deducted for the internet usage from the main balance.. So , in total a deduction of Rs 83 was made to my main balance.... Now , I just want my Rs 83 to be refunded back.

My service provider is Bharti Airtel Limited.
Prepaid Mobile No. [protected]
Kindly see to the matter as it is causing lots of inconvenience to me.

In my Airtel Mobile, I am getting my MMS as Text massage. Where there is a link and a password is given, but the link is not opeing. The link is like http://legacy.dwl.co.in:8080/mmcp.
And the Customer Care executives are not helping me to get my MMS.

Hi,

I am using ICICI banking online recharge facility for online recharge on my AIRTEL prepaid mobile number [protected] (recharge of Rs 333) I am using this faclity for 1-2 years for recharging my mobile, today I did recharge of 333 Rs and was SHOCKED by seeing that my Account balance was not increased instead they added 333 Rs to Local Balance, Before Recharging my number I looked into the recharge options available through ICICI bank online recharge,

When I call customer care they talk to me in a very much un professional manner,and told me "Pehle Offers check karna tha, recharge kyun kiya", I have checked the Denomination options for Airtel Rechage from ICICI Bank Portal before recharging & Attaching the same. It says 333 Talktime in RS 333 Rechage, It never says that it will not increase the main Account balance.

I am trying AIRTEL customer care for the Last 1 hour and they are not picking my call... WHAT A PATHETIC BEHAVIOR?

Please do the needful so that this Fraud should be prevented.
Thanks

i have rechrged with 500 rs on 3 may 2013 night and before that i had 3g internet pack 249 rs .i had 3 balance but airtel cut main balance for internet surfing.when i got to know about this froud then i tryed calling customer care.after so many try i got connected and the customer care exicutive said that there was i technical problem.So it their fault so they will retun the balance in 4 hrs but after 10 hrs also i did not got my balance back and i my main balance getting deducted for internet surffing.
When i tryed to connect with customer care they cut the phone after connecting to customer care so many times.

This is veary rude behaviur with customer.

Its take so much my my valuable time and give so much mental pressure.

At the same time i have recharged with 3g pack but i hardly get 2g seed for net.I complained about the same.They say that there is no problem and things will improve.But still speed of net connection is so slow.

My complain number with airtel is[protected]
Mobile no. -[protected]

I bought a new prepaid connection of airtel in April and a few days back activated 2G unlimited (2 GB) pack worth Rs. 199 from mobile store sector 18 noida.

While the service seems ok, but additional charges are being deducted from my talktime although i have only used about 10% of my 2GB quota. Charges of about Rs 150 plus have been deducted in lieu of data usage after the internet pack was activated.

Also now the data usage balance dropped suddenly from 1800 mb to 1300 mb last evening.

Adding to all this trouble call from my mobile does not get transferred to the customer care executive every time i try to connect to one on 121 / [protected] (it drops just when my call is being transferred).
When I tried from a different mobile i am being asked of some mobile pin I am not aware of.

Is this some way of tricking customers of prepaid. I am very disturbed at the moment an require a satisfactory solution and reimbursement the faulty charges/data deduction.

Dinesh Kumar: Mobile number [protected]

My name is Garima Jain. My airtel postpaid no. is [protected]. I use dongle for 3G internet connection.
According to the bill generated for my cycle from 11/3/2013 to 10/4/2013, I had used 1285738 Kb which is 1255.6MB
When I messaged to check my postpaid usage till 9/4/2013 8:50:18PM, I received a message that I have used only 668.12MB which according to the bill is around 1000MB.(If i exclude my usage for 10th April, 2013)
I would like to know why the usage stated in the message doesnt match with bill. I had raised compliants but have got no valid resolution.

Respected sir
I'm Narendra Singh Kushwah and old costumer of airtel 3g from MP Gwalior. recently i have recharge my airtel no [protected] with 102 INR for 300 MB 3g data pack but I'm getting 2g speed on 3g recharge I have contact to costumer care many time but there is no response. they are disconnect my call every time

Thank you and best regards
Narendra Singh Kushwah
contact:-[protected]

Hi,

This is Narendra Burnwal, I am using thee service of Airtel and my number is [protected]. I was having thee connection of Airtel prepaid since last two year but I just want to port it into postpaid connection. As per Airtel theey have confirmed me I will get thee connection withein a week. I have submitted my full document and also verified my address. On date 3rd May my connection get started but I was surprised to know theat my incoming call was still deactivated and too sms. I promptly contact thee customer care and logged thee complain and some one from customer care confirmed me theat my problem would get solved withein 2 days. But today is 6the may and I contacted twice two airtel customer as well as I also visited thee Airtel Store Park Street. Its really very worst service received by any company in life and I really never suggest any one to continue withe Airlel.

I again get thee same answer theat It will take two more days to resolve your issue. I really fed up. As I am a service man and my number is very much important. I am getting harsh words from my boss regarding theis. My clients are not able to connect me. I am only using theis number to contact me. Please look in to theis matter.

Narendra Burnwal [protected]

Dear Team,

I have done an online special recharge of Rs 97 on May 2nd 2013 through airtel.in for mobile number [protected], but yet the amount is not credited in spite debited from my credit card which I used during my transaction. Not sure why Airtel service provider is putting their customers in trouble even though I have used their own portal for online recharge. Am really disturbed and fed with this issue.

Hope u will look into this matter & take action on the same.

Hi,

I am having Karnataka number and recently I was in roaming.

After returning to Karnataka, I am charged with roaming fees.

Kindly rectify the issue and credit my extra amount into my account.

Thanks in advance.

Mobile no.: [protected]

Regards,