Airtel Complaints & Reviews

I had recharged my airtel number [protected] with 655 rupees unlimited 3G (3GB+unlimited at 80kbps) data plan with transaction ID [protected] ON[protected] AT 6:37PM after this recharge i used to get around 10 kbps download speed and 1 kbps upload speed later for the same i had reported it to your nodal desk and the issue was RESOLVED on[protected]. and i got 2GB of 3G data credited to my account after this 2GB was used up i was being charged.(FOR THE SAME REFUND WAS PROVIDED) where as i should get unlimited browsing at 80 kbps . NOW AFTER CALLING 121 CUSTOMER FOR HELP THEY ASK ME TO MAINTAIN MINIMUM BALANCE. IF I MAINTAIN MINIMUM BALANCE I EVEN THAT MINIMUM BALANCE IS DEDUCTED. I GOT A CALL FROM CUSTOMER CARE AND THEY INFORMED ME THAT THE ISSUE IS RESOLVED BUT WHEN I USE INTERNET I FOUND THAT THE ISSUE STILL EXISTED(AND 80kbps UNLIMITED benefit was not provided) . I have called customer care, supervisor,floor manager, nodal officer, Appellate desk for this issue but they provide false assurance and nothing else. On[protected] i had to get a call back from your Appellate desk BUT NO CALL WAS MADE and today when i gave a call to Appellate desk they promise to give a call back with in 1 hour but no call is being made from Appellate desk its been more than 2 hours my airtel mobile number is [protected] and ref number is CBDMO [protected] <i kindly request you to provide me with 80kbps unlimited browsing as per my plan benefit >

Landline no. [protected]
Mobile no. [protected]

I'm a existing new user of airtel but i am totally not satisfied form Airtel Broadband because though i always pay my bill before the due date then also airtel charged me 100rs. late fee and when i had a talk with the supervisor of airtel they are talkin to me in a massive way and told me that we had already done adjustment n showing me wrong.
i said to them that i can show my bill that i had payed it on time but airtel has updated after so many days so wat can i do in that?
i cant always pay wrong amount
my plan was also a limited connection before n airtel had said to me that we will informed you whenever you limited usage data will expired n now you will charge but they didnt informed me and now i have to pay rs1635 .
I am ready to pay the amount but i dont wall all this in future so kindly terminate my account because reliance broadband is better than airtel

Dear Sir/madam

I have not sent any mms to any number this is wrongly
charged by Airtel, to my mobile no [protected] , I have contacted so many times with the customer care and senior officer Mr. Raj(Nodle Office) and Ms. Nidhi, But the issue remains he same and reply unsatisfactory, As i have also told to the officer to provide the detail, But till date i have not receive any detail.

Would request you to do the needful.

Sir

I Activated Airtel Unlimited GPRS plan @201 which is 2GB 2G and 40kbps post 2GB. Airtel is alerting me my data usage whenever I use it and it is quite obvious that they are showing more data usage than I had used. Airtel is alerting me 4 times my phones data counter. PLS TAKE immediate and strong action against Airtel's FRAUD PLAY.
THANK YOU SIR

Sir my name is Prabhu, my mobile number is [protected], in my mobile Facebook service is activated in the date of[protected] ,and the service deactivated date is[protected],deactivation conformation message is available my mobile ,but this VAS is not deactivated still now total amount taken is ₹43,what can i do customer care not attend my call on[protected] to today five time deactivated this service conformation message available my mobile but still not deactivated
All ready complaint this site amount credited my account and the same day amount taken this service ₹10

Hi,
Consumer ID [protected]. History Channel no.348 Audio and Video did not sink the audio is playing delay. When i asked regarding in customer care they said since you are using tamil language it will not sink this is the worst answer which i never heard before from any customer care. My neighbour using normal cable connection where the audio and video sink in tamil language, but in airtel dth the audio is playing delay i had same issue in discovery channel as well a year ago i made many complaints and posted in the same forum a guy came and responded it will be fixed but still i face the same issue. DD podigai channel will not come in full screen for this also i called the customer care they are putting us on hold and they are disconnecting the call without any intimation.

Worst Customer Care (Disconnects the call after the call placed on hold) i faced this issue many times.

Regards
Chandrasekar

I am receiving very slow and intermittent wireless broadband services in kandivali Lokhandwala, Mumbai Area. i hear from other users that who use Airtel wireless broad that the speed fluctuates between 600kbps to 0kbps very wildly (stays at 0kbps for most times). I have both Airtel wireless broadband as well as Tata Photon and whenever i have to use skype or other services needing good data flow it is impossible with Airtel. only Photon's services are up to the mark for these uses.

Malay

Number : [protected]
Blackberry Pin : 29e8e3d7
Yuvraj Singh Rathore

The customer service of airtel is going worse day by day . I recharged My BBM PLAN of Rs 129 . I am not able to use my blackberry handset even after being charged for its services. I have lots of work which i have to complete using it which is all pending. I called the customer service of airtel more than 12 times @7070 Blackberry Helpline Number , they told me to wait for 24 hours , i waited , next day they told me the same and gave me a complaint number , its been more than 5 days now , even now when i called they said " Sir you haven't picked our call , now you have to get a new complaint number " . Such a pathetic customer service . I have to recharge 10 rs extra every day to call these frauds and launch a new complain . And wait 121? Please dont waste your time dialing this number . You'll follow the steps and thn a lady says " Hum apki call airtel adhikari ...." etc.. and then they will disconnect the call. You'll be frustrated . They compel us to abuse them . Now i cant even recharge another blackberry plan . It was huge mistake of choosing airtel . I regret it . Airtel i love your broadband service , but being such a loyal customer with u what do i get..??? such pathetic customer service is not expected.

Sir / Madam
My name is Saurabh Bahl, phone no [protected].....I have been an airtel prepaid customer for last 3 and half years......Approximately two weeks back on 8th April i got a call saying they are calling from airtel and asked me if i wanted to covert from pre paid to post paid and told me the benefits of it and told me i spend at least 700 rs per momth so i should take up postpaid and offered me a Rs 275 plan.....I said yes...

Cust id # [protected]
Order No # 4502050

I purchased Airtel DTH HD+ on Friday 19th April 2013 by ordering online . I was also given link to pay amount immediately . I was told installation and activation would be done by 24-72 Hours . On Monday 21-Apr-2013 it was installed and I was told activation would be done in 24 hours by customercare .

Til today {25April-2013} it is not getting activated . I am being following up with customercare and Nodal office regularly and I am being given always false promises saying within 1 hour it would be activated . Within half an hour it would be activated . They are not able to fix issue on stipulated time but giving false promises .

Customer care is pathetic center where to get person on call need to wait 5 minutes and immediately they put on hold for another 5 minutes and they disconnect immediately .

Nodal office is one more group of junk people who don't even bother to check and follow up the issue they are more pathetic than customer care .

Friends , Please don't buy AIRTEL DTH and stay way , I am using other airtel products for which I don't have complaint but Airtel DTH just SUCKS money, time and peace of Mind . Go for other service provider .

Hello,

I have been going from pillar to post from last one year till date to keep calling on CUSTOMER CARE NUMBERS and Airtel Staff ( REF # 44536063, F[protected], F[protected]) for problems faced on my MOBILE #`s [protected], [protected] for MOBILE NETWORK CONNECTIVITY issue . Everybody after listening for 10 minutes reverts back with a response that the issue has been taken up to a higher management and will be resolved soon and as such no action has been done and my mobile connectivity is almost dead. With repeated requests about eight times on a customer care line, an AIRTEL executive visited my place on 5th July 2012 and reviewed the situation and recommended for a booster set up without which the connectivity issues cannot be resolved. He was himself faced with a Call Drop/Call Lost problem several times while at my site which I have been suffering from last 2 months. I was promised that issue will be arrested soon and a booster device will be installed within a week`s time from the time of his visit which never happened and almost after 8 months the device was fixed and despite of this the issue remained persistent and while further follow ups were done not even a single executive either called back or handled my problem.

Pls note I have been a corporate customer for AIRTEL from Last 9 years and despite all the follow ups and continuous calling and mails to Mr. Sunil Mittal and their CEO Mr. Gopal Vittal aswell as Nodal Cell,I have been meted with this worst kind of treatment which was never expected and never imagined that a brand like AIRTEL would be doing such things with corporate customers leave aside a common consumer. I don`t expect this kind of treatment and also the level of customer care process which has been placed by their office.


In brief I have shifted my residence about eight months back and have been getting very poor signals while working from my new house. Either signal strength shows just about 1 or 2 levels or suddenly gets wiped out and ultimately disconnected which harass my work big way . Moreover even being on postpaid 3G corporate and than buying a 4G aswell with a seperate connectionit always shows a poor connectivity and hence the call drops or call gets lost in middle of conversation almost all the time and that too when the network shows some signal strength. Most the time signal shows an SOS connectivity on my blackberry and also no signal under 4G connection.

I`m looking forward for an immediate solution on the same and as I have got no response of my phone calls and repeated reminders pls treat this mail as URGENT ATTENTION.

I am having a mail trail of last one year which I have been sending to Airtel entire team and there is no response.Can`t attach the PST file here and let me know if you need any further information.

Looking forward to hear from you,

Thanks and Regards,

-Imtiaz Batkoo

[protected]@gmail.com
[protected]

I have a airtel digitalTV HD (AirtelDTH) recording box. One fine day the recording stopped working. The engineer came and told they need to replace the box. It has been close to one month and every day the people at airtel are telling “it will be done today”. Are these guys from other planet? Their today is so long?

Some times they ask me to insert a 4gb+ storage in the box. If i was supposed to do that then why did I pay so much for the box?

Another time they told I have to pay 25Rs extra per month to record. This is cheating.

A lot of times the customer care executive pick up call and disconnect. One day I called these ppl 13 times. This is mental harrshment.

What I infer from this behavior is that they are waiting for my warranty to get over. Because in that case I will have to pay 750Rs extra for the replacement. Airtel is getting converted to a cheat store. One time they even closed my complain. I had to raise a new one.

Consumer number : [protected]

Complain ID: 29519317

I have posted this complain also in
http://www.indiaconsumerforum.org/airtel-digital-tv-complaint-not-resolved-for-l...⇄
Still nothing happened.

Every day they call and ask the same questions, like what is the problem? Do I really need to tell the problem every day? Or airtel expects more problem with the digital box? Such a buggy box?
Every day they promise that the issue will be resolved that day.
I was also thinking of taking airtel braodband, thank god i did not take it. Previously the service of airtel was very good. But now a days its pathetic. The local cable guy gives response in 2-3 days for major issues. But airtel 2-3 weeks(Well its been more right now for me). Now i got the reason why no one in this building took airtel digitalTV except me.

Well 10.53 AM they called and told they will call me back in 1 hour. Now it is 2PM. So as per airtel one hour is not yet over.
They just call you to mentally harass.

This is to inform you that I had submitted a letter to AIRTEL Customer Care Division on 11 April 2013 and requested for disconnection of service. Since then I have received innumerable calls from their customer care division nagging me not to discontinue the service. I don't have so much time to speak at length to the executives daily to refuse the plan to continue.

Now though the number is not working any more, two of their MALE executives are hounding my residence at any hour to meet me (even late night), and tormenting my old parents so much that they are getting agitated (they have sugar, their BP is rising/ falling). What is this? My parents are being insulted that I have defaulted in paying my bill, but the due date for my last bill is 1st May. Who gave these men the right to trouble my parents and create disruption in my personal life just because I had availed AIRTEL postpaid service, and now am discontinuing it?

This should not have been the case - they still have my deposit amount of INR 300, which I was told shall be refunded to me the day I submit the disconnection request letter (at the time of taking the number) but now I am being told differently by different executives - 6 weeks, 60 days, 6 months etc. It is utterly confusing and disgusting.

Furthermore, all my relatives and friends availing AIRTEL post-paid service are stunned at the proceedings, and they too are planning to discontinue. Additionally, my husband, my parents, and myself have multiple AIRTEL connections, and shall discontinue all if this torture of hounding home to torment two senior citizens continue.

Moreover, with this history I am sure AIRTEL will never return the deposit amount of INR 300. Finally, due to family situation created by their men in the last few days, I am not in a position to pay the last bill anymore. I have e-mailed and request them to adjust it with the deposit because my bill is less than the deposit. I ALSO REQUEST THEM TO CONFIRM BY E-MAIL REGARDING THE ADJUSTMENT AND THAT I NEED NOT PAY THE LAST BILL ANYMORE AND MOST IMPORTANTLY NO MEN WILL BE SEND TO MY RESIDENCE TO BULLY EITHER ME OR MY PARENTS.

Dear Sir, I have received inflated mobile bill for Nov'12 for Rs. 1800/- which is now increased to Rs.2400/- i am mentally harassed by the co. by sending letters and officials for receving payment. they have charged 900 smes to singal unknown no. which officials who visit my residence also confirms is wrong. i have now received letter to pay rsd. 2400/- today i.e. 25th April 2013 or else the matter will be sent to court. i spoke to company official Mr. Tripathy Mob : [protected] who was very rude and asked to do what is return in letter, kindly help as i feel cheated and very nervous.

I have an airtel number [protected] of jamshedpur circle. Whenever i make a call after that when the balance is displayed it is shown that on recharge of Rs.50 I will get a talktime of Rs.50 but it is not so. Yesterday I did an online recharge of Rs.50 at around 4pm but I received a talktime of only Rs.41.5. I am in a loss of what to do.Please look into the matter.

i recieve missed call from [protected] at 12:10:04 p.m., i.e., in the afternoon on 24 Ap 2013. I did not notice the number and thinking it a missed call of my friends, I called back. and when I called it back, it talked of some lottery. n it was fake n deduct my balance . kindly take necessary action

Hi,

I tried to port out from airtel, but they every time reject my request.

As per them i have register as a cug connection, but i 5-6 times went to airtel center and requested to stop my cug plan and they every time said that now they have stop that service from my account.

Still every time my portability request is rejected.

Please help me with this.

Thanks,
Anand
anand.[protected]@gmail.com

Respected Sir / Madam
4 or 5 months back, I lost my AIRTEL sim card ([protected]) . I forget to register complaint about this matter to AIRTEL customer care. Upto last day there is no disturbance like calls or messages from this number. But today onward me and my friends getting calls from the above number.So I want to know, currently who is using this number. So kindly request you to give me the full details of the customer who is using the AIRTEL number [protected].

I, Rajesh Hira, shifted to Airtel from MTS 2 - 3 weeks back. While purchasing the 3G Net connection - dongle, the DSA representatives gave me lucrative offer and good service due to which I assumed that Customer Service provided by Airtel must be one of the best. The connection was working absolutely fine till a 8 - 10 days after purchasing the connection, I received an SMS alert which asked me to pay Rs. 1500 to enjoy continuous services. According to the SMS, I had exceeded my credit limit. This was highly impossible because my usage is not more than 2 GB and therefore, I had opted for 2 GB in Rs. 450 plan. Therefore, I called the Customer Service. The CSR told me that I should ignore these SMSes and should make the payment once the bill is generated. He also told me that I should pay whatever amount is mentioned in the 'to-be-generated' bill. The matter ended there.

After a few days, I got another call from Airtel asking where I would like to receive my 3G internet bills. I made it very clear to them that alongwith a hard copy of the bill (to be sent to my residential address - which was verified by the CSR), I need an e-bill (soft copy) to be sent to my Gmail ID. The CSR verified my Gmail ID as well and assured me that I would receive a hard copy as well as soft copy of the bill.

Now, again, after a week or so, I received an SMS at around 11.30 PM on Tues, Apr 23 saying that I should deposit Rs. 1500 within 24 hours. Otherwise, Airtel will discontinue my services. I called up Customer Service for clarification and the CSR told me that I have to pay Rs. 555 only within 24 hours and that my net connection WILL NOT BE deactivated within this timeframe.

This was a bit strange for me because I neither received a hard copy nor a soft copy of the bill and just received this SMS out of nowhere.

On Wed, Apr 24, my net was disconnected at around 8.455 AM (Airtel didnt even wait for 24 hours as they mentioned in their SMS). I went to the gallery at around 1 PM and paid Rs. 555 (as told by the Customer Service rep the previous day). I have the receipt of this payment made at the gallery. The girl at the help desk asked me to call 888 to reactivate my internet service. I contacted 888 from the gallery itself and the female who answered my call, gave me a confirmation of the payment made by me and assured me that the connection will be reactivated in the next 4 hours.

I waited till 6 PM but no progress. Therefore, I contacted Customer Service again. From here on, Airtel guys started throwing me like a soccer ball from one department to other department just like government offices do. But, not one person from any of these departments showed that they have been trained to provide the best Customer Service and to resolve customer's issues ASAP. From their conversations and attitudes, it seemed that they just care about their salaries and they are not even bothered to retain a new customer. After several attempts (bouncing from one dept to another), I spoke with Deepak and again, he confirmed the payment credited and assured me that the connection will be reactivated in the next 30 minutes. No progress in 30 minutes as well. I contacted Customer Service again and this time, Deepak answered my call again. He gave me a deadline of 30 minutes (AGAIN!!!). NO PROGESS IN THE NEXT 30 MINUTES AS WELL.


By then, I was completely exhausted and tried contacting the LAZY Customer service once again. This call was the worst call of my life because the CSR, without even checking my account details, gave me a random, exorbitant figure of Rs. 8000+ as the outstanding amount. The CSR's name is Sautik. I felt numb after he gave me this figure because in my entire life, till date, I havent used Net connection worth Rs. 8000+. When I started screaming at the top of my voice, the CSR checked the facts and agreed that Rs. 8000+ is not my outstanding amount and he also confirmed the payment credit of Rs. 555. I am planning to sue this guy Sautik - being in Customer Service, he is not supposed to give incorrect information to the customer. If he is unable to use his process knowledge properly then he is supposed to transfer to the call to his direct higher-ups, however, he CANNOT give (COMPLETELY) incorrect information to a customer. He gave me a 4 hours deadline again.

It is 9.07 PM now and the net connection is still not on. I have lost all hopes now but I request all the other consumers in this forum to highlight such issues openly more often so that others dont suffer.

I had never used Airtel in the past and this was my first experience with Airtel. This is the first time I am bad mouthing an internet service provider. I have used Vodafone and MTS in the past and their Customer Service and other services are not that bad compared to Airtel. The guys from Customer Service who DID NOT HELP ME AT ALL are providing services on behalf of Airtel which means Airtel should take the accountability of the information provided by the agents. Airtel should know what kind of people it is hiring when it is dealing with millions of customers.

This type of service has spoiled Airtel's image and I will never EVER recommend anyone to opt for Airtel services.

My mobile number is [protected] and my Airtel 3G Dongle connection number is: [protected].

Airtel CANNOT go out of the way to help its customers. Therefore, STAY AWAY from Airtel. It is nothing but a SCAM.

NOTE: Since yesterday, I have requested the Customer Service to send me an e-bill zillions of times, however, they seem to be ignorant and not sure of how they can send an e-bill to a customer. If I would have been in your place, I would have simply verified the customer's e-mail ID and sent him/her a soft copy instead of harassing the already frustrated customer. Still, I have done my duty of paying the bill without even getting one. DOESNT THAT SOUND FUNNY???

Naam bade or Darshan Chote guys. Everybody can earn but only a few manage to provide top quality service. You are from 'make the money and chuck the customer' category.

Extremely Distressed
Rajesh Hira

I G.virinchi requested for an airtel broadband connection through just dial.One of the sales executive reached my place and took on the details.He had first told me that they can provide me connection here and told that i have to pay 500rs as an advance amount and 50rs towards rental agreement and i have given immediately the said amount of 550 Rs and with in couple of minutes he returned me 500rs and took with him 50rs for the preparation of rental agreement.I donno why he had done all this and he told that he would once again verify that whether connection is possible or not in my locality.The second day another executive reached and told me that connection is possible to give in my place and he charged from me 500rs and gave me a customer enrollment form.the number is 470055.After few days the technician reached the place and told me that connection is not possible and amount of 500rs would be mailed to your place via Cheque,As told by him i received the cheque amount.Then what about the amount of Rs 50?.In this way the executives of so called AIRTEL company are collecting the amount in so other form by providing false information.I do not understand in this way the company is making their executives trained.I have been calling the customer care and lodging a complaint against their executives even providing their details with mobile numbers.But no action is being taken and i dint receive any answer from them regarding the amount of 50 RS.This whole process is on the way since 1month.

i have no airtel connection now but why do i give them a single rupee nor they should return my amount they charged for whatever cause they took.I hope this complaint would reach to higher officials of the Airtel company.I do not understand,are these executives trained up to do so?

Finally i could say the procedure of selling Airtel broadband connection is completely misleading.They should charge from the customer only after providing the connection.Collecting amount then techinician coming telling that service cannot be given due to technical problems.Again refunding amount through cheque.All this nonsense is only to waste customers valuable time.