Airtel Complaints & Reviews

Namaste Mr. Gupta,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed 23 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dish TV — Cheating the Customer

I purchased a dish tv connection when the Government set a deadline and the local cable operators started facing the heat with their existing customer. Over the years I have learnt some very startling facts and interesting ways of cheating the customer.

1) MOVIE-on-DEMAND: In the first year of joining up you get a bouquet of movies to view free of cost. Subsequently you can forget about this free bouquet because you've invested in a antenna and in short - you've been made a SUCKER.

2) REMOTE: Try purchasing an additional remote (because your existing remote is damaged). You have not covered your STB under AMC (paid extra) so there will be an additional charge over and above the cost of the remote. - You've been made a SUCKER.

3) Local authorized Agents: Try speaking to them about your complaint - 'APP DISHTV ke number leke directly unse baat karo'
SUCKERED again.

The only people who have gained out of this whole affair is the Government and the company. The public have been suckered into a piece of junk on their rooftop.

regards,

A SUCKERED customer

DISHTV is not giving sports active, sanskar, neo cricket, neoplus and they removed highlights on demand

Dish TV — Cheating Update by the service Provider.

Dish Tv claims as Indias No. 1 DTH company. I am using Dish tv from one year. I was using silver pack of it but once I received msg from company to recharge by Three month's amount at one time and get some additional channels in this pack. I have recharged by the amount and they had shifted me in the higher paying plan which they have as Silver Saver.

Now I want to go back in my previous pack but they want me to recharge by the same pack and pay more amount to go back in the previous pack.

The same thing also had happened previously also also. They charged me Rs. 40 extra to go back in the lower amount pack.

This is really disgusting. I want to go to Customer Forum for the complain against the service Provider and want to rescue the number of customers like me.

Dear sir,
i am your dish tv customer my id no. is [protected].
i am paying 630 ruepees paid for 3 month.
along with sport channls( i selected pakage of rupees 210 p.m. I can not see e.g.ESPN, TEN SPORT, STAR CRICKET, )
so please relesea that kind of serviceses of sport chanels.
my contact no is [protected]

Dish TV — 23 hours complaint not resolved

i am one of the customer of dish tv, my connection r not working last 23 hours,
my dish tv complaint no is 54904246, but no one give me a solution from dish
tv side, this is very poor customer resoluation system in this company,


bakwas company in india, no one responsible any complaint,

that's it

Dish TV — DISH TV Cheating Customer

Don't belive DIsh TV offers. They will not provide what ever they offered & i complained almost morethan 50 times within 2 months & every time the customer care service give different reasons for the same. Still the problems not resolved. I also using BIG TV connection for the last 2 years, & they are offering very better service. Initially we think that DISH TV is best by seeing their offers & services, but really they are the waste services offering in India.

Please don't buy DISH TV connection. Take any other DTH connection. Many hidden problems are in thier service & they will not like to solve the problmes. I can give proof for all the problems. Call me [protected] or send mail to [protected]@gmail.com if you need any guidance/ clarifications.

Airtel Dish Tv — Enslaving Customers

Dear Sir/Ma’am, I am using two Airtel Digital Tv connections currently and my customer id is [protected]. I wanted to upgrade my existing connection to HD DVR. After sending numerous queries on Airtel website which never got any response I learnt the procedure from one Ms Suman who informed me that I have to deposit Rs 2600 then request for an upgrade. I did so and gave a call for registering for upgrade only to be informed that I had to deposit a sum of Rs 3390 and not Rs 2600. After having deposited additional Rs 1600 I registered my request and was given a Number 13125671 and when I requested for an installation on the same day I was informed that the installation will take place on 30 October 2011 at 1500 Hrs. I got a call from Mr Laxman at 1100 Hrs on 30 October when I was not at my home and he insisted that I come back at the earliest. I informed Mr Laxman that I shall not be able to return before 1300 Hours and he can plan on the time given earlier of 1500 hrs only. He asked me to come at the earliest as he was in the locality and said that he would not be in a position to come back as he had to go somewhere. When I left all the work and returned and gave him a call to install the HDDVR he said that he was busy and would be able to come only after 1700 hrs. I then contacted customer care to cancel the installation only to be told that now I cannot cancel the installation as it’s against company policy. When I asked for termination of the two connections so that I could use some other service provider like Tata Sky or Reliance I was informed by Mr Vivek that if I do so I stand to forfeit whatever balance I have in my account. He gave me the number of one Mr Pritam Negi whom he said would reconfirm whatever he had told me. I wish to seek a clarification on the same and in any case seeing the attitude exhibited by the customer care personnel of Airtel Dish TV and their service engineers I wish to terminate my connections with Airtel. I would solicit an early response regarding how to seek legal alternatives and inform all potential customers through all available public means regarding this draconian policy of Airtel company which enslaves its customers.

With Esteemed Regards,
Yours Sincerely,
Atul Pratap Singh

Namaste Mr. Sharma,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sharma,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hello,

I HAVE NOT RECEIVED ANY CALL OR INFORMATION FROM AIRTEL DISH TV after I had initially written in this forum.

DO NOT JUST GIVE FALSE ASSURANCES to the readers and me just by writing in this forum. -- Please ACT.

Hope, that AIRTEL DISH TV will do ethical and transparent business.

I have not received any call or information from AIRTEL DISH TV regarding resolution of my problem, also I have sent a mail to [protected]@in.airtel.com on 31-Mar-13, also there is no response to my email.

NO ACTION FROM AIRTEL DISH TV so far.

Thanks!

Dear Forum,

As you can notice from this communication thread (Start to end), how AIRTEL DISHTV is be-fooling customers by posting fradulent and false responses. There is no response via phone or mail from AIRTEL DISHTV to me after I posted the initial complaint.

BEWARE AGAIN THINK SERVERAL TIMES BEFORE YOU SUBSCRIBE AIRTEL DISH TV CONNECTION.

my No. is alternate no. [protected].

Namaste Mr. Chandna,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chandna,

Further to our discussion dated 23 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chandna,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Arora,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Meena,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mahansaria,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mahansaria,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Rao,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Rao,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — No Support

i bought a airtel datacard 3G usb modem 27.09.2011. since then till today i am not able to use it. i called the adyar showroom, chennai more than 10 times and airtel customer also but they are not able to help me. please guide me to get a solution. Pawan, [protected].

Namaste Melbinshaly,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste( melbinshaly ),

This is to inform you that your concern listed 23 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste( melbinshaly ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I want to port my number to DOCOMO 3g, I raised a request for the same which was rejected bu Airtel. Please resolve this as soon as poosible.

Mobile No. [protected]
UPID: AL414728

I want an MNP to DOCOMO 3G. I submitted the request long back and i didnt get any updates after that and yesterday I came to know that AIRTEL rejected the same. Please resolve this as soon as possible.

Bharti Airtel Ltd — Airtel rejected my MNP application

Airtel rejected my MNP application


I requested MNP from my Airtel prepaid (Tamil Nadu) to BSNL prepaid on 03-02-11 and got unique porting number AT126216, and my mobile number is. [protected].



I waited till[protected] and then made call to BSNL and got the reply that its pending with Airtel. I contacted Airtel several times and they were not able to tell anything.



Finally I got the information that my MNP request has been rejected on address proof ground as my new address is not matching with my old address witch I had given when I taken Airtel connection.



I am a central govt. employee and every year my address changes now how can I retain my 4 year back address and provide proof for the same. As I had given new address proof and given a singed request to change my service provider why my application got rejected? Do you expect me to go back in time and again live at same place when I got the connection and apply for MNP.


I don't know what are the problems here?



Kindly look in to matter as this is not an isolated case I had seen lot many similar complaint on internet.



Regards

Hemant Kumar Patel

Scientific officer -D

Indira Gandhi Center For Atomic research

[protected]

Dear Hemant Kumar,

We all are facing same problem from the No.1 worst service provider Airtel.
They don't allow their customers to go out, so MNP requests are rejected with any reasons.
Most of the reasons are false. you have to contact your Nodal officer of Airtel Tamilnadu

nodalofficer.[protected]@airtel.in
Mob: [protected]
and ask them to solve your problem.

If not satisfied contact Appellate officer.
appellate.[protected]@airtel.in
Mob: [protected]

Airtel Rejecting MNP — rejection of MNP

I am having Airtel connection and want to switch to TataDocomo but due some reasons the porting code has been rejected by airtel

Airtel — neither rejecting nor processing

1ST march i sent message for porting from my no. [protected]...but airtel was not willing to give my UPC ...after calling their customer care several times n they hunging up on me ...atlast dey sent me UPC...
Then on 6th march i went to docomo shop at south city mall and submitted my documents to them along with the UPC. I filled up the form myself and there was nothing wrong in it.They said that it would take maximum of 7 days to complete.
2 days back i received a call from an executive of airtel , he said that as the sim card in on my sister's name and i have applied with my OWN documents its not getting processed.And told me to re apply.
i tried to generate UPC gain but its showing the old one as airtel has not rejected my old porting request.i am in middle of it and feeling trapped.
please assist.
my email id is [protected]@yahoo.com
thank you

sir i have a mobile connection of airtel prepaid number [protected], i had applied for number portabilty in airtel several times but rejects it without any reason , so please help me for this .........thank you.

i’ve submitted the mnp application, as i want to move from vodafone to airtel so that i can get 3G in airtel.. but till now i’ve not got any information on mnp as my existing vodafone no is still active, i called vodafone customer care and they are saying that Airtel has yet send them the request to deactivate my vodafone no and when i called airtel they are saying that there dont follow any such procedure and saying my application has been processed from their end and airtel is saying that the issue is with vodafone. then i called vodafone mnp tollfree no and checked my mnp status- it still says application has been rejected due to contractual obligation but vodafone says it is not there issue and saying it is cleared now.. i called both vodafone and airtel so many times and both are pointing each other and i am clueless now and i dont know what to do to solve this problem..

AirTel — MNP- Rejection

Hi Sir,
I wanted to Switch my number [protected] from AIRTEL to VODAFONE. I applied for MNP to Vodafone but the Airtel has rejected my Request . i do not wish to continue with this network any more .
Kindly help me to get out of this worst Network

AirTel — MNP rejection

I requested MNP from Airtel to Vodafone for my 4 postpaid Airtel numbers on 12-06-11 and received unique porting numbers. I have shared the same with Vodafone team and they logged the request. But with no valid reasons I got all the numbers rejected by Airtel. When i called airtel customer care, I am hearing that i should re-aply the request from vodafone, but vodafone team says that airtel is not releasing even after 2 relogins for the same numbers. I am with airtel for the past 5 year and I am not sure why airtel is hesitating to release my numbers. kindly fix the issue.

The issue is for Mobile number[protected]. Kindly resolve.

@Rakesh Ranga,

I have already dropped a mail yesterrday to your airtel presence id. Please let me know if you want me to forward it again. The issue is not resolved and i haven't received any call back from airtel regarding the same, You can contact me anytime to my alternate number[protected] since my airtel doesn;t have network at my work area.

Thanks
Satish
[protected]

Airtel Not allowing for MNP Rejecting Porting to any other Networks
Im trying for MNP Since the Start of MNP in India But Still Remain in Airtel
Can TRAI Look towards customers like Me??????????????????????????????????????????????????

Mr AIRTEL Please Allow MNP For Me
I Dont know why you are rejecting MNP Every time by giving reason of CONTRACTUAL OBLIGATIONS.
If You Dont want to allow any customers from Ur Network Please Advertise it
Other Network giving lots Facilities why not You?
I am regular user of GPRS But your GPRS Package is Too costly I want to be update with my emails So along with calls I want GPRS So i am unable to recharge for your Costly GPRS Rates. So I want to change my network..
Your customer care Executives have no time to talk with customers. they call us during office time and when we said them to call later after duty hours they never do it.
SO Iam bored from ur company.
Previously My call rate was A2A 0.20 and A2O was 0.30 Rs but without any information and any notice to me it has been changed to 0.30 and 0.50 Rs. I Dont Know why.
If I forgot to Recharge for GPRS Package after Expiry within 1 hour I will Loose all my Balance due to automatic updates of mails.Like this I am loosing lot of money only for currency
I Want LONG DURATION GPRS PACKAGE LIKE FOR 6 Months or For 12 Months It is not possible for me to Pay Rs34.00 for Every 15 Daysbecause other networks are giving that facility im less amount than You Then why to pay more to You?
(Since form 2002 I am Ur customer My Previous No was [protected] but I lost that in 2010 and I got this Number)

mkhazi

airtel/MNP — MNP rejection again and again by Airtel

Hi,

My name is Krishan Kumar Bhardwaj and having a Airtel No. [protected] since long time. Now I am re-located to Mumbai but I want to continue the same number. As Airtel does not have any free roaming plan, I want to shift on TATA Indicom where TATA offers 2000 min roaming free per month.

I had submitted the documents twice but both time it is rejected by Airtel. The rejected msg says "CAF No.[protected] Entry 19 july and disconnect 20 july by doner opr".

I am regular customer of Airtel since long time but the way Airtel is behaving, I think, I shoud discontinue my all the Airtel Landline, BroadBand and Mobile connections. I have already taken Vodafone number in Mumbai.

This my last request to Airtel, If they can approve my MNP from Airtel to TATA.

Regards,

Krishan Kumar Bhardwaj
Mumbai No. [protected]

Namaste Mr. Bansal,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Bansal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hello Sir

The problem is till persisting. I wrote my complaint on [protected]@in.airtel.com

Thanks for attending my query.

Namaste Mr. Halder,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Halder,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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sdf ds fsd fsdf sd fsdf sdf sd fsd fsd f

Namaste (terwtere),

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (terwtere),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — SMS not coming

Hi,

from last 4-5 days I ahve not received any messages.could u plz check & get back to me .

also give me customer service no so that I will directly get in touch with dem.

AirTel — SMS

MY BROTHER STAYS IN KOLKATA, PARK ST AREA.WHENEVER HE SENDS AN SMS TO SAUDI ARABIA(ie, to me) I NEVER RECEIVE NOWADAYS BUT HIS CHARGES ARE DEDUCTED AS USUAL.

THIS IS ALSO VERY PROBLAMATIC BECAUSE THE SENDER REMAINS CONFIDENT THAT THE MESSAGE HAS BEEN CONVEYED WHEREAS ACTUALLY IT IS NOT.

SO I REQUEST AIR TEL CUSTOMER CARE TO LOOK INTO THIS MATTER WITH RESPECT TO THIS MOB #[protected]

Airtel — we are going some where

we are going some where so we want to cancel our internet service for some time.
our account no is 00087231

Namaste Kalyan,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AIRTEL PRE-PAID CONNECTION — deactivaation of airtel pre-paid connection after one month

I have taken a airtel pre paid connection with the scheme on purchase of nokia mobile phone. The shopkeeper assured to activate my connection within few minutes. However, I got connection from some other vender of airtel. My phone started working. It goes almost one month. Suddenly, six days before, connection of airtel has disconnected. After inquiry from Customer Care, I came to know that my address verification was failed and I have to submit another application with one photograph with Identity & Address proof. I have again submitted on 19.07.08 (Saturday) evening. They assured me that your connection will re-activate within 48 hours. It has been past almost 40 hours but the connection is not re-activated.
I don't know who varifies the address without talking with the customer. It is your duty to verify personally by visiting the residence of the customer or telephonically until the verification has got completed. This is not fair that you cut the phone and harassing the customer . This is taken very seriously and it can affect your business.

Airtel India — Looting of its customer

Airtel has started the business of looting its customer.One fine day i recieved a message from airtel that my cricket pack has been activated(which i dont know how) and to discontinue dial some toll free number which i have been trying since last 15 days but the response is that the number does not exists.I am right now in roaming and i have been trying the 121 customer care no. But after a long procedure my call is being hanged up.This is really insane while they continue to deduct rs 5 daily from my account.This is not the first time some thing like this happening and i am not the first one either.I really think i should go to the consumer court now no matter what it takes.And to end this i'll suggest every indian that airtel though they are cheap but they are really cheap.They are the biggest cheater in india

Airtel Prepaid — fake charges for downloading games

Dear sir,

I am M.A.Waseem my mobile no. is [protected] prepaid and since from march 09 i am am occosiaonallly getting the message from the airtel services that i had downloaded the Javascript games and trhe amount has been deducted from my acount 5 times. for 4 times Rs 15/- was charged and for one time Rs 50/-. I had made no. of complaints but still this mistake is continuing. they are not ready to refund the amount and at the same time i dont have any game in my mobile dowloaded from their services.

AirTel — Pre paid fraud

Dear,

Iam having an air tel pre paid connection since from last more than 5 years(No. [protected]), Recently fromlast 2 months im facing a major issue with it, whenever i got this number recharged automatically that recharged amount has been dedited from my airtel account and it shows a negative balance always, talked to your customer care executives several times, but nothing has been done, now even they cant connect me to the custumer care executive any more, done know whome to talk with for this.


kindly get this resolved and if possible provide me the reasons of getting that amount debited from my account.


in wait for tour revert.




Regards, Ramji lal
[protected]

SIR PL STOP THIS NO OR TAKE SOME ACTION AGAIN MR PRATIK I MEHTA RES ADDRESS IS IN DOMBIVALI IS MISSUSE MY PHONE NO [protected] & TALKIN DISS MANARABLE LANGUAGE WITH MY RELATIVE WHOM CALL IN THIS NO SO PL PL PL
THANKS
PINAL M SHAH
[protected]

AirTel — about fake deduction

dear sir,
my airtel mobile no. is [protected].i am activate night mobile office pack on my no..this pack is valid for seven days.Airtel deducted rs.35 from my account but my service not started.he also not pay my balance to me.plese help me in this matter.

Airtel — MAKING PEOPLE FRAUD

My complaint is about that i m retailer in mahim(W), mumbai400016.I recharge prepaid connections for airtel customer.As i'm the retailer i make Trancsection of more than ten thousands.The dealer frm airte fraud us.In mahim he made fraud around two lakhs(2, 00, 000Rs) from all the retailer.where we can go what airtel is doing there is no direct contact for this problem?

my mobile no is [protected].
Today i receave a message from mobile office (from[protected] & deduction in balance Rs-10,
but i do not use mobile office, please sent reason of deduction in balance in my no.
when i use mobile office and activate internate connection then net is activated but do not open any wave page...why...
and also deduction in balance without any reason...please recover your service.

AIRTEL PRE-PAID CONNECTION — Airtel Pre-Paid Fraud

Airtel Prepaid Fuard – Disconnection after Re-Charge

I had taken a Pre-paid connection from Airtel 0n 23-07-09 No. [protected]

I submitted the documents of identity as Driving License and Original Copy of Employers certificate on Company Stationary.

I did a recharge of RS 1000/- which was accepted by Airtel.

Immediately one day after the recharge the connection incoming was disconnected saying the proof of residence is not valid. I had the documents resent through the dealer, explaining that the same had been ccepted by Airtel for Land Line Connection. The Land Line number has been given for reference to the Airtel Call centre, where I have have made many calls.

On 31 of Aug when I go with the proof of residence, of land line phone bill, company tells me that the number has been recycled.

About the money that was put in for re-cahrge- FRAUDULENTLY USERPED BY AIRTEL. WITHOUT ANY INFORMATION TO ME THAT THE NUMBER IS RE-CYCLED.

Excellent way of collecting money in one kitty from small time pre-paid customers to increase profits. Let them buy the connections, trouble them for documents. Even after they give the documents, eat up the money.

I am surely considering taking Airtel to Customer court for this. I am considering disconnecting the land line also. There are companies which treat the customers better.

Dear Sir,


I am David Fredrick, my mobile no. is[protected] prepaid life long sim from past 4 years I am using this mobile service and recently from mid september till date I am getting the message from the airtel services that i had downloaded the Javascript games and I have been charged from 24th September, 1st, 8th, 14th, 21st and 29th October totalling to Rs.170/-. I had made no. of complaints to the customer care service but still this mistake is continuing . and at the same time i dont have any game in my mobile dowloaded from Your services.Kindly refund the amount which has been deducted.

thanking you
david

AirTel — AIRTEL PREPAID FRAUD

Look at the letter written by me to Airtel customer care and look at the irresponsible reply ;

Dear Mr. Gopal,


Warm Greetings from all at Airtel!

This has reference to your below email, we would like to reiterate that we would be unable to credit the amount of Rs 178/- towards the mobile number [protected] due to the expiry of the validity period.


Should you require any further clarifications, please do call our 24-hour Customer Care on 121 [toll free] from your Airtel mobile or[protected] from all other phones. You could e mail us at [protected]@airtelindia.com.

We assure you the best of our services at all times.

Warm regards,

Manjula M
Nodal Officer Team





S Gopal<[protected]@yahoo.co.in>
11/24/2009 10:47 AM
To NodalOfficer.[protected]@airtel.in
cc
Subject Re: From Airtel!

P Please do not print this e-mail unless it is absolutely necessary P





Hi,

I regret to inform you that when I contacted the person who charged this amount , he told me that the amout would be credited to the lifetime validity of my account and a separate account would not be created. Also , he informed me clearly that Airtel started this new scheme of creating special accounts with effect from November 1 , 2009 . Since I had done the recharge on October 22 , 2009 this scheme was nowhere in the picture and was not informed to me at all. Hence if you are planning to make free money from your customers , this is what is known as fraud. I want my hard earned money to be credited to my lifetime validity since the shop owner who recharged this amount told me clearly that Airtel is committing this fraud. He is willing to support me and go to court or any place against Airtel to get the money refunded. If you want me to go to consumer court or any other point of justice , I can very well do that. I expect a favourable decision as soon as possible from your end.

As I told , the person who recharged this amount for me is ready to support me , since he well and truly told me that I recharged on October 22, during which there was no such scheme.

The address of his shop is given below;

SLV Enterprises

# 7 , Anjenappa Building,

Near Mallesh Palya Bus Stand,

Shop owners' Phone number - [protected].

I know that Airtel would not like to lose a valuable customer like me and I would expect a credit for the lost amount and nothing less

Airtel Prepaid — Fraud

Sir i have received message from airtel service provider that on my number there is an special offer regarding balance recharge. It has an offer of Rs 75 balance on recharging with Rs 25 recharge card. but when i recharged with it i got only Rs 25 as balance nothing more. when i complaint about it to customer care i did not get an appropriate answer and help. so please take some action regarding this .

I have been charging for jokes, cricket scores & even for calling customer care 121, this is very frastrating, I have never asked for these services. I have been a airtel customer for last five year, stop immediately my number is [protected]

Despite complaining that I do not want any value added service, Airtel continuously deducting the money from my balance. They charge for the services for which I have never applied / requested. They send dirty SMS, and unnecessary messages and continuously deduct the money. Even calling to the customer care........neither they provide proper guideline to my complain nor they transfer the call to the concerned personnel.

If they are deducting the money from my account saying that I have activated the service then Can they show me any proof that they have confirmed me that if I activate such service I will be charged the sum? They can not.........because they never send any SMS about the information / confirmation about the value added service.

Airtel is looting my balance. Please take necessary action against them and give me my money back.

AirTel — Fake DEDUCTION

This is inform to you that my mob is : [protected].
I am just fed up of Airtel, in last one week i have charge twice for game download.....that's rediculous. There system is charging falsely.
When i wake in morning i just found a message stating it i have been charge Rs 15 for game downloading. When i contact 121 for help they inform me that system is showing that i have download game at mid night 2.53 AM.... it's a time when all we are sleeping....thier stupid executive says they may be i wake up at that time and after downloading it i get sleep......

HOPE I WILL GET JUSCTICE FROM AIRTEL....

--
Hitendrasinh .Gohil

Airtel — looting

Hello,
I have been using Air tel card from last 4 years.Initially it was good but now seems they doesn't care about customer related problems.whenever we are going to call to customer care, it answers only by pre-recording service.My problem is i registered for friends chat service and after that i want to unregistered this service by calling to customer care.for this they mentioned one toll free number but there is only for sign out option from service only for some days.and cutting for that service is going on.I want to unregistered from this service immediately.
Now i thought to change my service from airtel to tata docomo.
Instead of spending money on cricket match sponsors my suggestion is to improve your service.people lost trust on u.

AirTel — complaint against Fraud and Loot of Airtel Prepaid.

R/Sir,
From 2005-06, i m using this [protected] airtel prepaid (Punjab) no.
i have activate sms pack on this no, but from today morning more than Rs.315/- has been deducted from my mobile balance, whereas i have balance my 2039 sms till 3 mar 2011. while i have recived no any information from airtel sevices that today is blackout day and all sms's will be paid.
so are requested to please reimburse my unnecessary deducted amount as early as possible and also please stop these types of fraud activities in future.

Warm Regards
Er.Rajiv Goyal INSAN

Airtel — Charge more--irrespective of tariff

I had a very good impression on Airtel but its sad to say that I no more have that impression. I am
charged more than I talk. We were informed that 1p/sec is the charge. If talk for 9sec they charge 11paise. If I speak for 39seconds they charge 41paise for the cal. When tried to enquire regarding this by calling 121, the call is attended by some agent and when I start explaining the issue the calls gets disconnected. Alas, I am charged 50paise now. If I repeat calling customer care, then same thing happens. This way 4-5calls get disconnected. I got vexed with the service.

Also, frenzo chat is activated by itself, when i kept a request , the service is stil not de-activated.
suddenly I discover that 20rs were deducted in my account. To enquire about why 20rs were deducted from my account, I made calls to customer care nearly 5times to de-activate the service. Even there also followed the same custom, cal gets disconnected evrytime I cal customer care again and again.


When I tried changing the network, I was informed that it might take nearly 7 days and I need to submit documents and during which 4days the number may be in suspension mode . What's dis, does it take 7days to change ur number and during which 4days u wil not b havg ur number activated??Does it sound meaning ful.

Please AIRTEL.....i request. Dnt trouble

Airtel Prepaid — Fraudulent charging

I am a prepaid subscriber of Airtel in Bangalore. On Sept 2, 2011 I got an SMS thanking me for "having subscribed" to Hello Tunes! I had NOT done anything about Hello Tunes, neither asking for it nor activating it. I could not talk to an operator to complain as the IVR system is so complex and confusing. Ultimately I found out I could unsubscribe to the unwanted service and I did that. I was informed that I have 29 days left of the "service". Then I found a sharp reduction in my balance amount though I had only used the phone for a few calls. I managed to call again and reach an operator today. He transferred me to his supervisor who said he will reverse the charges.

I hate to see that cell phone companies follow sharp practices like this. I hope that TRAI will look into this.

Ramani

Airtel (Prepaid Mobile phone services in Bangalore) — Fraudulent charges to my account

1. On Sept 2, 2011 my prepaid mobile phone account was charged Rs 35 for Hello Tunes, though I had not made any request for any such thing. I got an SMS saying "Thank you for choosing Hello Tunes. You have been charged Rs 35/- for month". I wasted a lot of time getting an operator on "Customer Care Number" 121 to complain to and then to get his supervisor and finally to get the charge reversed.

2. On Sept 6, 2011 history repeated itself, with my receiving an SMS saying "Thank you. Please dial 55223 to listen live Aarti from Tirupati Balaji temple. You have been charged Rs 10/- for seven days with 100 minutes o[censored]sage". Again I wasted a lot of my time getting this charge reversed. I asked the call center supervisor how he can prevent such fraudulent charging in future. He did not seem to understand what I was saying and repeated himself without answering my question. However, he agreed to escalate the matter to his superior.

3. Again on Sept 9, 2011 I received an SMS identical in content and Rs 10/- has been charged to my account once more.

4. We have all been reading that "value added services" is a profitable business for telecom companies. However, it is easy to recognize that fraud can be even more profitable!

5. I don't know how many millions are getting cheated by such unauthorized debits. TRAI should require a database of SMS requests for service requests to be maintained before debits are allowed. A penalty of Rs 10 crores should be levied from Airtel to discourage this pernicious practice.

Airtel Prepaid — Fraud services charges

Hi,

I am a prepaid subscriber for Airtel and my number is[protected]. I got automatically subscribed for Airtel gamesclub on Sep 10, 2011 and there was a deduction of 99 rs for the game which I never downloaded. On visiting http://gamesclub.in it showed that I never downloaded any game. I tried to un-subscribe the sending UNSUBGC to 54321 and recieved SQLDB error. Again I sent another SMS unsub gc to 56363 and this time I was charged rs 3 and still got the same SQLDB error in response.
On Sep 19 at around 2:30 am (when I was in my deep sleep), I got another message saying I have been charged rs 32 for downloading java games.
I don't understand how can one download when he is not using the phone. On visiting the http://gamesclub.in , i see that no games has been downloaded for my account.


I don't understand why AIRTEL is making this fraud charges and automatically enroll into these services.

. They did the same for me. I've never downloaded such a stupid hungama content game, but they charged me 99. I called cust service (121) and complained, but the guy who attended my call transferred me to a supervisor. All i heard is 2 rings and call ended. That's the last time i spoke to a person @ airtel cust serv. I tried several times, but never was able to reach the rep. Although it gives me the option 9 it's not connecting me to a rep. Have they all absconded?

Airtel Prepaid — Fake Deduction

I have Airtel prepaid connection of +91 [protected]. I received a notification on my cell on17/11/2011 and i just clicked on the same, just by clicking it resulted into deduction of Rs. 99 without any reason. Now when i have contacted the staff at consumer care, there is no proper response and the same is considered to be data usage by me whereas it was hardly 5 seconds time. how come 99 rs. can be deducted for something which i never downloaded further why such link was sent on my mobile. Earlier also 5 days before 45 Rs. were deducted from my account without any reason and there is no proper explanatory response from the customer care department.

This has been the heights of looting the public, we are already landing up paying so much due to internet plans, call tariffs and over and above that all these charges by such carriers.

Namaste Mukesh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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*****KEEP YOUR STUPID AIRTEL POLICY WITH YOU PEOPLE.****

already i sent email to your team. and i spoke about tariff plans .

you people are unable to answer.
you people are giving one excuse to us: ITS AIRTEL POLICY.

-----
we want to know what is and what type AIRTEL policy ??
becauz you are saying" First 2 min Calling of the day is (airtel terms policy)- BUT im our eyes you are looting to customers.

i need perfect answer from airtel. what type AIRTEL POLICY/how you can charge First 2 min Calling of the day -2 Paise/Sec.??

if customer recharge any plan to make low call rates then no need to charge again - again First 2 min Calling of the day -2 Paise/Sec.

you people should not charge First 2 min Calling of the day -2 Paise/Sec. IF CUSTOMER recharge any plan.

its called daily rental-RIGHT.!!!
so DAILY RENTAL system already closed.

you have 2 option:
1. you can take First 2 min Calling of the day -2 Paise/Sec.BUT (WITHOUT RECHARGE ANY other PACKAGE)
2. IF customer recharge any package to make low call rates then (AIRTEL SHOULD NOT CHARGE AGAIN -First 2 min Calling of the day -2 Paise/Sec.)


DO NOT MAKE FOOL TO US. ALREADY WE INDIAN PEOPLE FED-UP FROM INDIAN GOVT.


I HOPE YOU PEOPLE WILL UNDERSTAND.

Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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still my issue not solved

45rs reachrge then why again you people are charging first day 2 min normal call rates?
so what use to recharge low call rate package??

stop to this plan

Airtel — No Response on Complaints raised

Hello,
The Airtel Network coverage is just Horrible in my home. During each and every call, almost 2 - 3 minutes are spent just identifying where the signal is better and a lot of times calls were dropped.

I had raised a complaint on 21st October 2008 with Ref No. 18917776. Unfortunately I neither received any call nor any improvement in service.

Honestly speaking this is one of the crappiest Customer Care in this World, which I have faced so far.

When I used to approach the Customer Care Centres, I got nothing but the false promises. Call centres never directed me to any relavant (technical/managerial) person whom I can escalate.

I am still looking for some resolution from AIRTEL.

Regards,
Dhritiman
Hyderabad, SriNagar Colony.

AirTel — NO RESPONSE OF COMPLAINT [|BAL|9893174441|21012010108|]

I m Dr. Pranay Singh my mob.no is [protected].
I recharged my no. with 94 Rs topup plan for GPRS on 16th of december,that was valid for 1 mnth. On 12th of January early mng from 12.15 am to 1.45 am i browse net 25 MB only that was free within every night limit 75 MB and 154 Rs were deducted from my main act balance which was illegal
I had complaint twice no is CBDPA [protected] and ROVAD [protected]
Till now i didnt get any satisfactory solution, every time customer care persons are giving me time and date that they will contact but till i m waiting.
from my no services to talk to customer care executive has been barred.
Now i think i must have to go to the consumer forum.

Namaste Santosh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Santosh,

This is to inform you that your concern listed 22 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Santosh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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airtel 4g is pathetic...no proper speed n loss of networks always...when i had got airtel 4g the demo given was 11 to 15 mbps...but right now it doesn't reach upto 1.5 mbps..though complaining this thing 2 cust care no proper technical person is fixing it...too bad for airtel n i hate it.

Namaste (thandavamurthy ),

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (thandavamurthy ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi,

I had deal with the same Guy Santhosh ([protected]). He said he is from Info Data Global Services, Kalyan Nagar. He asked me to pay 1000Rs as refundable advance for the broadband connection promising that he will install the connection the very next day but its been 4 days now and he ignoring my calls. I am planning to visit his office tomorrow. Please let me know if anyone from Airtel can help me get through this guy. I am happy if you can suggest me some other agent and help me get my 1000rs from Santhosh. You can contact me on [protected] My name is Kavan

I have been using Airtel Internet and mobile service for the past 10 years. I have never faced any issue like this before. How can you let such people spoil the reputation of your brand name? You have to take some action on him!!! He is a fraud.

Thanks

Airtel-BroadBand — Broadband not working

I have broadband connection of Airtel and for the past several month it has not been working at all. I have continuously lodged complaints but to no avail. Everytime one needs to talk to a new customer care executive, they will make false promises and nothing would happen. So far technicians have visited my house, they rectify the error and within a day or two it again goes back to error mode. I have requested & shouted but Airtel is least bothered. They harass the customer so badly and on top of that when I am asking them to disconnect the services they would not do that either.

The technicians who visit the house come at their sweet own time assuming that the customer is just waiting for them to give a red carpet welcome. One of the technicians came to my house around 9.00 PM and when he could not resolve the issue until 11.00 PM he promised to come in the morning. Since then that morning has yet to come.

Airtel — COMPLAINT AGAINST FAULTY SERVICES BY BHARTI AIRTEL LTD. & COMPENSATION AGAINST IT.

DEAR ALL,

THIS IS FOR YOUR KIND INFORMATION THAT I AM HAVING AN AIRTEL CONNECTION (POSTPAID), No. [protected].
I HAD BILL DUE FOR AMOUNT Rs. 1012.18, VIDE BILL No. : 1495512. I HAD PAID THAT BILL BY YESTERDAY, i.e. 18/10/2008, ROUND ABOUT 3.00 PM.
I CALLED THE AIRTEL CUSTOMER CARE DEPARTMENT ROUND 3.15 PM FOR RECONNECTION OF MY TELEPHONE LINE, AS IT HAD BEEN DISCONNECTED FROM THE COMPANY.
I WAS ATTANDED BY Mr. RUPTASH ROY, WHO TOLD ME THE LINE WILL BE RECONNECTED WITHIN 4 HOURS.
I GOT THE CONNECTION BY 2 HOURS, BUT ONLY THE INCOMING CALL FACILITIES ARE GIVEN TO ME, NOT THE OUTGOING CALL FACILITIES.
AFTER THAT I WAITED FOR 4 HOURS AND AGAIN AT 7.15 PM I CALLED THEM BACK AND I WAS ATTENDED BY Mr. ABHISHEK. HE TOLD ME THAT THERE IS SOME TECHNICAL PROBLEM AND I WILL GET THE OUTGOING CALL FACILITIES AFTER 4 HOURS.
BUT AFTER THAT ALSO I DOES NOT GOT MY OUTGOING CALL FACILITY. SO I AGAIN CALL THEM AND WAS ATTAENDED BY Mr. SANDIPAN DAS. THIS GENTLEMAN TOLD ME THE SAME THING THAT THERE IS SOME TECHNICAL FAULT AND IT WILL TAKE 24 HOURS TO RECTIFY AND AFTER THAT I WILL GET MY OUTGOING CALL FACILITY. I ASK HIM TO GIVE SOME SENIOR MEMBER WHOM I CAN TAKE, AFTER HOLDING ME SOME WHILE HE CAME AND TOLD THAT THERE IS ONLY 1 SENIOR MEMBER PRESENT AND HE/ SHE WAS ALSO BUSY ATTENDING SOME OTHER CALL AND HE/SHE THINKS NOT IMPORTANT TO ATTEND MY CALL. HE ALSO TOLD ME THAT IF I HAVE TO LODGE BY COMPLAIN, I CANM LODGE AT [protected]@airtelindia.com.
AFTER 15 MINS I AGAIN CALL THEM TO TAKE WITH ANY SENIOR PERSON. THERE I WAS ATTENDED BY Miss DEBASREE BISWAS, WHO TOLD ME THE SAME THING REGARDING MY PROBLEM.
AFTER 15 MINS I AGAIN CALL THEM & WAS ATTENDED BY Mr. PRITISH CHANDRA, WHO TOLD ME THE SAME THING REGARDING MY PROBLEM & WHEN I TOLD HIM THAT I WANT TO TALK WITH THEIR SENIOR, HE TOLD ME THERE IS NO SENIOR PERSON PRESENT, THEN I TOLD HIM THAT I HAVE BEEN TOLD BY Mr. SANDIPAN TTHAT THER IS A SENIOR PERSON, HE TOLD ME THAT HE WAS PRESENT THERE THEN, BUT RIGHT NOW HE HAD LEFT.
SO LOOK INTO THIS MATTER THAT HOW THIS CUSTOMER CARE CENTRE IS RUNNING AND HOW WE THE CUSTOMERS ARE FACING PROBLEMS AND OUR PROBLEMS ARE NOT SOLVED BY THE COMPANIES ?
NOW YOU TELL ME WHO WILL GIVE ME THOSE VALUABLE TIMES WHEN I NEED MY CONNECTIONS ?
I NEED COMPENSATION FROM BHARTI AIRTEL LIMITED FOR THIS HARASSHMENT I HAVE TO FACE FOR THEIR FAULTY SERVICE.
EXPECTING REPLIES FROM YOUR END

WITH REGARDS

ARINDAM KARAR
KALITALA, H.I.T. ROAD,
JAGACHA,
ICHAPUR SEALDANGA,
HOWRAH - 711104.

I kindly inform u that i one o[censored]r costomer of airtel prepaid service has recharge his sim by easy recharge of Rs.60 on 1st of nov. But does not get balance in bihar while roaming, i have complain also for this but there is no action ya reply about this now 48 hours is going to be happen, what is this even one o[censored]r employee of airtel customer care service named Amit has talk me roughly like making me fool on 2nd of nov. now i come in position to not beleive in airtel customer care service .my mob. no-[protected]

Dear maa'm/sir,
I have a jodi pack for last 5 years n suddenly company is bared my secondery no. i m a loyel costumer of airtel n this should not be done wd me. kindly take some action emmidetially.

thanks
anurag chauhan
[protected]

To,
Airtel co.


Sub – complaint in regarding other sms charges.

Sir,
I m ravi chaurasia here. I am using Airtel no. [protected].I had activated net service from last five months. First approx. two month I am happy with your internet service within this time I not checked my bill statement. From last three month I am checking my Airtel bill and I find there is any other sms charges approx. Rs. 300 per month, but I have not used this services.
I had complained for this above charges at least 6 to 7 times but yet no action has taken from your side. After all I had deactivate net services on dated 05.01.2009, I am really very very sorry to say that I am not happy with your services. And right now I am having proof for unused charges taken by your co., and I am also sending this copy to consumer court. And further any bodies ask with me about your service then I will tell them that your service is too bad.
Thanking you.
Regarding Ravi chaurasia
Shipra estate limited
Mob. No. [protected]

Airtel — Poor Support Broadband Line

Hello all,

Dont Trust the airtel bharathi network.
they cheated me a lot.

Its a big story..
i applied a broadband line from airtel on Nov month
but they cheated me

so i wont like to pay them

Airtel Broadband — not attending the complaint regarding non working of broadband

i made complaint around 5 time having no[protected] first complaint i made on 29 jan 2008 since then i am making complaint regarding non working of broadband but they console me artificially that we sort out your problem but they failed so far

Date: 05- Feb-2009

Sub: Our Complaint No.20480123 dated 31.01.09 & # 20493511 dated 02.02.09 for extra charges on Black Berry Service
Ref: Our Airtel No.[protected] and account no.[protected]
Dear Sir,
With reference to above, we have talked to your customer care executives Mr. Preetam and Mr. Faisal and lodged
a complaint for extra charges on Black Berry Service. According to your executives, Black Berry Service rate
will be 10 ps per 10 KB and details are given below:

Month Total KB Free KB Blance KB Rate Amount Rent Amount Bill Amt. Discount Difference
Oct-2008 4808 500 4308 0.01 43.08 499 542.08 2404 250 1611.92
Nov-2008 13554 500 13054 0.01 130.54 499 629.54 830.9 250 -48.64
Dec-2008 17136 500 16636 0.01 166.36 499 665.36 638.2 250 -277.16
Jan-2009 6987 500 6487 0.01 64.87 499 563.87 1270.8 250 456.93

Total amount of extra charges 1743.05

You are requested to look into the matter very urgently and reply us as your customer care executives haven't
responded satisfactorily.

Thanks & regards,

For Grace Impex Logistics,

Gautam Khanna

Date: 09- Feb-2009

Sub: Our Complaint No.20480123 dated 31.01.09 & # 20493511 dated 02.02.09 for extra charges on Black Berry Service
Ref: Our Airtel No.[protected] and account no.[protected]
Dear Sir,
With reference to above, we have talked to your customer care executives Mr. Preetam and Mr. Faisal and lodged
a complaint for extra charges on Black Berry Service. According to your executives, Black Berry Service rate
will be 10 ps per 10 KB and details are given below:

Month Total KB Free KB Blance KB Rate Amount Rent Tot_Amt Bill Amt. Discount Difference
Oct[protected].01 43.08 499 542.[protected].92
Nov[protected].01 130.54 499 629.54 830.9 250 -48.64
Dec[protected].01 166.36 499 665.36 638.2 250 -277.16
Jan[protected].01 64.87 499 563.87 1270.8 250 456.93

Total amount of extra charges 1743.05

You are requested to look into the matter very urgently and reply us as your customer care executives haven't
responded satisfactorily.

Thanks & regards,

For Grace Impex Logistics,

Gautam Khanna

My airtel detacard prepaid number (Not Postpaid) is[protected], I want to say that my detacard is not connect to the internet.deta card dont found network singnal".Its problem in a particular place in Lakhisarai whole distict.outside Lakhisarai distict proprly good work my detacard, same problem with mobile office at mobile with all Lakhisarai airtel consumer.I am facing this problem from 08august2009.I call to 121, but my problem is not solve.My 1st complain number 773900, 9 august2009, second complain no[protected] on 12 August 2009, third complain no[protected] on 15 august 2009 and Last complain no[protected] on 18 august 2009.I talked assistent of nodel officer (BIHAR) miss sapana but dont resolve my problem.Please check, and solve my problem.I am using net on computer with AIRTEL USB data card on 498/- monthly plan.My alternet number [protected], [protected], [protected]

our airtel broadband connectin is disconnect in just 5 minut then be restart the router connection is start but after some tim this problem is repeat plz check it

Airtel Broadband — connection problem

sir
i am completed payment for taking connection but they are not mind ,i want to take very fastly inquery.

Airtel Broadband — problem not resolved

To whom so ever it may concern,

This is to inform you that my broadband connection with landline # [protected] has been registered under some other persons name by airtel guys and when i am asking them to change it , they give me fake assurance. Also my internet gets disconnected or gets really slow inspite having the connection speed of 512. Now, for last 15 days i am facing the problem and whenever i contact these ppl with these problem no one listens me and when i asked the executives on their helpline no 121 to connect me to their manager they either put me on hold or disconnects the call.

Can u please help me getting my issues resolved and also if these companies cannot handles the calls from the customers on their helpline no of 121 why are they keeping it just for the formality. Now my last ray of hope lies with you people and i hope you will understand my anxiety and help me in getting these issues resolved ASAP.

Anshul Poddar
[protected]

yes Mr. Anshul... The connection is really slow... I also pay rs. 1100 to Airtel every month... but don't know what the [censored] co. does of it...

I can't connect with customer.care through 198 Toll free number. When I connect 12118 they advice me contact through 198.

I am not a illiterate customer though I never activate any VAS yet my balance deducted now and then and returned after complain.
Return my balance money which has deducted in last 2, 3 days.
Solve my problem for the above stated matter and run my toll free number 198.

Airtel Broadband — NOT RESOLVE THE PROBLEM BY CUSTOMER CARE

Dear Concern Person,

I don't know how it is possible whenever I am calling to your customer care my phone is not connect. If you will provide me this kind of services I will disconnect your services.

I am facing a problem in activation of security services in Internet. My phone no.[protected].

Abhishek

I am using Airtel broadband connection for the last 3 months, for the last 5 days my broadband is not working, I launched a complain in customer care center but they did'nt respond. Even I contacted to local service engineer but they did'nt give suitable answer. This is the second time I am facing this problem, last time when it occured it lasts for 8 days. Due to very bad customer service I would like to cut my connection. My Tel no is[protected]. Please cut this telephone & broadband connection as soon as possible.

AirTel — Problem with Airtel broadband connection

I'm using Airtel broadband connection and i regret for taking a Airtel connection. Previously i was using BSNL broadband connection but i switched over to Airtel because i heard Airtel's got "uninterrupted internet connection." I didn't know it was just a promotional ploy. My broadband internet connection got disconnected on 17th June. I called the Airtel customer care and gave a complaint the next day. Madasami (lineman) came on 20th June, did something and said everything was OK but then the connection got disconnected again the very next day. I called the customer care again and explained the problem for which i did not get a proper response. I spoke to Parameshwaran (Supervisor) who kept promising that the work would be done before 2'o clock every time i call but his 2'o clock never came. I've complained more than 5 times and my problem has not been resolved yet. The main reason for switching over to Airtel connection was for uninterrupted connection but now i regret for taking Airtel connection. I "Expressed Myself" and I request you to take the appropriate action.

Airtel Broadband — line and modem not working

My landline[protected] is not working for the last more than 24 hours and i had lodged a formal tele-complaint ( number[protected] with M.Ranchita on 4th May 2012. I was told that the matter will be resolved by 4pm on 4th May...nothing happened ...then i got a call n was told that the service enginer will visit at 11am on 5th May..nobody came nor was i informed when somebody will come to my place to resolve the issue.

i always have very very unprofessional experience dealing with airtel.

i had requested in the past also to get my landline connection disconnected, i request again to get my above mentioned land line disconnected with immediate effect as i m totally fed up with pathetic services and after sales services of airtel .

The issue is not resolved yet...Also I am not able to attend my online MBA class for past two months. Worst service by Airtel to a PLATINUM customer like me. I would advice every one please loo for the alternative for AIRTEL. Very poor customer service for broadband. Also we need to pay for the non working phone with fine.

Thanks and Regards
Karthikeyan

Namaste Karthik,

This is to inform you that your concern listed on 27 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(karthikengox ),

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Lier...Lier...Lier...The issue is not resolved. The phone is still not working...internet is not working...Don't cheat the customer...Your nodal office Dinesh is still working on this issue and you are not able to resolve the issue...Do not cheat and do not give wrong update...I can post all the complaint numbers till date...Lier...AIRTEL customer care is a big lier...They close every complaint with out resolving it...I have a proof...I am going to consumer court...

hi,
this is pankaj verma currently using broadband and fixedline([protected]) in Lucknow.I have been suffering repeatedly from the same problem which is yet not solved.I am really going through bad experience with bharti airtel broadband.
The problem which I am facing is the fixed line is dead and internet is not working .It has been a week since the problem occured and is unattended as yet.This is happening since more than a week.This affects my work a lot.I find no point in paying per month the amount when is not worth and for doing all my important work i have to either visit a cafe or do some kind of alternate arrangement.
I have complained several times for the same problem with service request reference numbers 35464722, 35411140 and 35333842.It seems airtel is least bothered to listen to the problems of the consumers.This is the mode of work which airtel is following, doing nothing just fooling around people.I am really fed up with the connection and service now.I have been using airtel since 2009. I am sorry to say that the service is getting worst day by day.If I am paying for the connection without a fail I also expect the connection to be a proper one.I have given n number of opportunities to rectify the problem but every time just the formality is done and a new reference number is provided.So now i request you to close the connection immediately and withdraw the connection.Kindly do the needful as early as possible.

AirTel — Payment Updates

I have visited the airtel office in Divya Shree chambers, Bannergatta road and made the payment through credit card before the due in the month of October. But later on I come to know that the payment is not updated. I raised the complaint on the same (OCT) month. I followed up the complaint for a period of one week and got a response like unable to resolve the issue please check the same office where you have paid the bill. I got some time to visit again the same office in the month of November and produced all the transaction slips. I got the reply like “everything is update no need to worry am sending the mail to concern department it will updated in few minutes”.

Even after doing all these still I am getting calls from customer cares and the some consultancy for due payments.


I guess airtel should have proper internal comminucation or consistency among there software.
And they should value ther coustomers.

AirTel — Payments not updated

Sir, /madam I am a postpaid mobilephone customer with mobile No;[protected] I paid the monthly bill amount of Rs1325 on 10/06/2010 at reS et inc, vide recipt No661 ,Teynampet ,But Iam surprised to note that Airtel is reminding me of the non payament via sms asking to pay immedately. I have made acomplaint to airtel

Namaste Mr. Gupta,

This is to inform you that your concern listed on 22 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

Further to our discussion dated 22 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — Lost mobile with sim

Hello sir..I lost my mobile while travelling. I wanna block my mobile number - [protected]

It is of Tamilnadu-(coimbatore) sim card.Thank You.

air tel mobile — Blocked Sim

Dear Sir,


Good Evening

My Name Is Mrs VIDHYA GIRI, I am using a Air Tel Mobile No. [protected] from Nov -2007 and another Air Tel Mobile No. [protected] from last 7 to 8 month, but presently i am not using Air Tel Mobile No. [protected] from Dec 2008, I want surrendard the Air Tel Mobile No. [protected] and i also make a no. of compalain regarding closed the Air Tel Mobile No. [protected]. But presently no any response from Air Tel. And thay are also charge per month bill of the Air Tel Mobile No. [protected].

And another problem is, i am using Air Tel GPRS on the Air Tel Mobile No. [protected], but right now i am not satisfy Current Month bill, because they charge more and more amount of GPRS.

After that i call Customer Care but they are not given me any response about my problem, after that i make a email on Air Tel Costomer Care, but again response is zero.

And Bigest problem is without any call they are barred my Mobile No. [protected] ( INCOMING AND OUTGOING BOTH). Present time i dont make a call to somebody and recived call from anywhare . My Mobile No. is dissconnected from Air Tel.

If I Make a call on 121 (Help Line No. of Air Tel) no body is picke

Please suggest me what i can do


Thanks

Vidhya Giri
- Show quoted text -








On 3/3/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:
Dear Mr. Giri,

Thank you for contacting Airtel.

As per your previous interaction dated 01/03/09, you had expressed concern over the bill charges, GPRS speed and customer care support for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

Your concern over the same has already been registered. Your Service Request number is 20846794. We would revert to you by 05/03/09.

You can know the status of the Service Request number by dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Nithya
Customer Care Executive
Bharti Airtel Limited

Dial *121# (toll free) from your mobile and get instant information for your Prepaid or Postpaid Account on your Mobile Screen.

---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject Re: (Mobile No:=[protected] ) Airtel Number: [protected] Message From Tarkeshwar Giri <[protected]@gmail.com> [REF:[protected]]
Date 03-Mar-2009 8:13:53
Attachments None


Mr Shankar
Good After Noon
I never want to disconnet GPRS from my mobile no. [protected], i want only
please check bill amount of Subject to GPRS using, i use my net maximum 3-4
HRS in a week and your?GPRS system is also very slow. I want only please
correct my bill and stop my anothr mobile no. [protected], and your help
line is very bad.
Thnks



On 3/1/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:Dear Mrs.
Vidhya,

Thank you for contacting Airtel.

We understand from your previous interactions, you have expressed concern
over the delay in disconnection and billing for the same for your number
[protected].

We understand your concern and will work towards resolving the same.

Please be informed that your concern has already been forwarded to the
respective department. Kindly refer to the Service Request number 20827325
in any future communication about this request.

We would revert to you by 09/03/09.

Also, you have expressed concern over GPRS billing and deciding to
disconnect your number [protected] for the same.

Please be informed that your concern has been forwarded to the respective
department. Kindly refer to the Service Request number 20846794 in any
future communication about this request.

We would revert to you by 05/03/09.

You can know the status of the Service Request number by dialing *121#
(toll free).

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Shankar
Customer Care Executive
Bharti Airtel Limited

Dial *121# (toll free) from your mobile and get instant information for
your Prepaid or Postpaid Account on your Mobile Screen.

---- Original Message ----



Dear Sir/Madam
I am using above mobile no. from last 1 and half year, but right now i am
not satisfy your bill.
I have one ?other mobile no. is [protected], and against this mobile no. i
am already request to your help line for closed this no. ([protected]) from
Dec 2008 but right now no any action taking from your side, why i pay
monthly bill of mobile no. [protected],
And other is please check my GPRS plan its show? 433686 KBPS how its
possible, i am using Net only for cheking my mail only and not regularly.
Please correct this bill and closed my other mobile no. [protected]. And if
ur not able to do about my account so i will be go through consumer court
My account details is given below
Airtel Number: [protected]
Account Number:[protected]
Bill Number:[protected]
Bill Period:23/01/2009 to 23/02/2009


Thanks
Vidhya
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AirTel — LOST OF AIRTEL SIM

lost my phone
Dear sir,
This is Micro max. My Phone number is [protected], on Wed i have lost my cell phone, So i please request you to block my number.so it can't be missused any further.

For this i will be obliged to you....
thank you

Manoj Kumar Asopa

sir
mera airtel no-[protected]
muje call ki details chahie Plz sir mere number ki income outgoing calls ki details mere e mail pe bhej dena mera name nitin kumar karshan bhai hai
mera mail hai
nitin.[protected]@live.com

AirTel — Lost mobile sim

Dear Sir
My airtel mobile number [protected] has been lost. Kindly block the sim as soon as possible.

AirTel — lost mobile block sim

respected Sir
my mobile having a airtel sim has lost so kindly block the sim to prevent it from further misuse
mobile number:-[protected]
alternate number :[protected]
name :- sandhya srivastava
w/o :-dinesh chandra srivastava

Dear service team,

Hi, this is Mahesh Nagar from Pune having airtel prepaid connection no. +91-[protected]. I lost my mobile yesterday night, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

My alternate number is : [protected]

thanks lot !!!

Mobile lost — sim block

Dear sir,

I have lost my mobile, i want to close the both sim in that number is -

[protected]
[protected]

Rajesh

Hi Team,

This is Mohd.Nooroddin i have lost my mobile having Airtel prepaid connection # [protected].Request you to block the number ASAP in order avoid any misuse.

Additionally,please guide me through the process of issuing a duplicate SIM.

AirTel — Mobile lost, sim to be blocked

Dear Sir,

I have lost my mobile ([protected]) while travelling back to home from my relatives place. Please block the sim and also let me know the process to take the same number

Regards
Swetha

Please BLOCK this Sim card as soon as possible

my wife lost my phone in Mandir

Namaste Mr. kumar,

This is to inform you that your concern listed on 22 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel (Bharti) — chipe std callrates

i am trying for
low call rates for one std airtel no
but i can't get any
but in tata,hutch or etc company provied night tock sceam
but in airtel it is not avalebale
in tata for one no std rates are 0.15 paisa per minut
and local un limited

if you are ready to solve my problem so solve it
Abhishek
[protected]

Airtel- Bharti — Poor service of customer care

Dear Sir,

I am airtel (mobile) user of Gujarat (Ahmedabad) . I must tell you that I feel I become fool by using airtel. I m connected since around 3 years with airtel although having biggest problem of call drop and network problem. But since last sometimes airtel had started giving troubles to me. Sometimes it activates some horrible hello tune and debited my balance without my permission. Then I have to do follow-ups and reminders to airtel customer care and if customer care executive thinks that I am right then only I can get it back. Now on 2nd October 2008 (after midnight of 1st October) around 12.10ami had dial 2 to3 times one no for 1 contest which is going on Zee Tv regarding Gandhi. As the whole day cell was not charged my phone got switch off when I was talking on phone on the same no. So I put it aside and sleep. Next morning after dial 1 call I come to know that my balance goes down from 172rs to direct around 67 rs. I was totally blank and not able to understand what happen in 1 night with my balance. It looks that airtel had invented new system that if your phone gets switch off while talking then you have to give fine to airtel!!!

When I asked the customer care about my balance, with my surprise I they don’t wantto listen anything and just telling me 1 thing that I had download 1 java game from airtel live. You know I had not seen such rude n elegant customer care. It was not for care of customer it is just to give pain customer. If so, I do not think airtel should any customer care, coz the Supervisor and Managers are telling that you will keep calling untill you will not get money. And they don’t want to listen anything not even sympathize the customer. I might not write to you if they had taken care of it. There are certain reasons to not believe what they are telling. Which I mention it below

1. I am customer since more then 3 years, you can check my history that how many times I had called you people for getting some money back or any complaint. I hardly use to do it coz I know what I m using and what not using.
2. You can check my history I am regular user of Mobile office (GPRS –unlimited usage), for that I do regular recharge of 402rs every month except this last 2 months. So when I had that facility had not download anything, why m I going with the chargeable.
3. As per your so called customer care if I had download any game, send me the link and let me know when I had connected the net. Coz since last 30 to 40 days I had neither use airtel live nor Mobile office. But your people are not ready for that also. They are telling me that I had just click it and immediately I had cancel it. So stupid am I!!! The person who is constantly using your Mobile office services since past 3 years and don’t know about such things!!! Is it possible?


Anyway there is only 1 thing which I would like to tell you that your customer care is not for the customers, it is for the maxim giving pain to customers.

Thank you for so much care given by airtel.

One unfortunate customer of airtel
Krupa Jani

Airtel - Bharti — PATHETIC service provider

i ve been using airtel since the past 3 yrs and i ve never been happy with my decision to choose Airtel as my service provider. Within the first 4 days of my no being activated i was sent a bill of around Rs. 1500/- With countless attempts and visiting the Airtel gallery every alternate day to sort out the glaring mistake by them they just refused to accept it as their fault and demanded a full payment from me. Out of disbelief and disgust i jus discontinued the service. And then not learning from my mistake bought another Airtel card on a friend's name. and i ve never been at peace since then. All airtel wants & knows is to CON people.
They deduct money from my balance as per their whims. Calling them on their so called "customer service" the executives manning the calls are in a mood for a 365 days holiday. They just dont want to talk to you and flatly keep you on hold until you give up and hang up. Some go to the extent of hanging up on your face. The once who do speak to you are highly incompetent and their reply to any & every query you ve is a standard "the system is down, call after __ hrs OR our system is not updated, call after 24 hrs." Deductions are made without ever informing the customer. God alone knows how they manage to go around calling themselves the best service providers??

I am writing this mail to airtel mobile because by mistake I am a consumer of airtel mobile no. from couple of year which I bought over one of my colleague advise .buying airtel connection itself buying a problem where you get monthly punishment in terms of your huge bill .There are various grievances which should be notice by our sleeping & lazy telecom authority e.g. call dropping, week network (Mumbai Fort-01- Nr.Flora Fountain), pathetic voice quality across everywhere, wrong & complicated bills, I am really sorry to say when organization like bharti can't afford this large of customer than how it can dream on adding more client. I requesting to my sleeping telecom authority to wake up & maintain balance control over these tele services providers like bharti airtel to keep safe public interest.

I ensured myself before writing this mail that nothing going to change or happen but still being a citizen of india I should raise my voice.

AirTel — voice clarity

Why the voice is not clear of outgoing and incoming call of Services provided by you And your company i.e. Airtel Telecommunication. i request you and your company please tell me the reason of voice clearing problem. on my personal email_id [protected]@hotmail.com

Airtel (Bharti) — Regarding mismatch of call duration

Dear Sir/ Madam,

I Mr. Ramesh consumer of Airtel Services and my mobile number is [protected]. I was calling to number and the call duration for that number is 8min 59 seconds but the service provider has charged for 9 min and 1 sec and I launched a complaint but there was no proper response. Kindly register this complaint and settle us the same.

I had requested to convert my prepaid number to postpaid 3 days back. I called up customer care to know the status of the conversion. Between the lot of background noise from the customer care side, and the poor voice clarity of Airtel network, I was able to explain my query to the customer care representative. Prepaid customer care representative advised me to contact postpaid customer care and gave a number. I called up the postpaid customer care. The lady on the other side was not able to hear me (thanks to the pathetic Airtel network). Call got disconnected. I connected to the CC again. This time I was able to explain my query to the representative. She advised me that it was not the correct number for postpaid CC. She gave me another number (*121# option 5). I disconnected the call and tried the number as advised. However I realised that there is no option 5 with the *121# menu. I tried some other relevant options, but in vain.
This kind of service really frustrates a customer. I have now decided to move out of my Airtel fan-boyism and port to some other reliable network.

Namaste (smeher),

This is to inform you that your concern listed on 21 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (smeher),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Virendra,

This is to inform you that your concern listed on 21 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Virendra,

This is to inform you that your concern listed 21 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Virendra,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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