Airtel Complaints & Reviews

Namaste Mr. Dutta,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kumar,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Card — Sim Card Activation

Dear Sir Today After Noon 1 Pm I Purches New Air tel Sim Card
& As Per Your Information it Should Activate Within 4 Hours
Now It already 6 & Half Hours.Passed Plz Do The Needful as Early As Possible & Plz Inform Back.



Thank u :
Mahboob Alam

Airtel Card — Bared Incoming & Outgoing calls....

Dear sir,

I have purchased a new airtel sim card. It was activated but now again I can't call to anybody & while calling the message displays is "Call Failed".

When someone calls me it says "My mobile is switched off".

I request you to solve this problem,

Thanks & Regards,

Chirag M Prajapati

[protected] call details

Airtel card — Non Activation of No 9967842261

Need urgent help in activating the following no [protected] on an urgent basis really suffering because of your pathethic service sorry to say this .

Namaste Mr. Kamble,

This is to inform you that your concern listed on 21 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Kamble,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Harish,

This is to inform you that your concern listed on 20 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Harish,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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My issue has not been resolved and I had written in to your team to the same email address but there is no reply

Namaste Mr. Karthik,

This is to inform you that your concern listed on 20 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Karthik,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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More for you — An dicanect new connection from airtel

Dear
Sir, I am satpal from D-50, Street No.3, Rahul Vihar, Ghaziabad up. I purchased an connection fo airtel comany. An mobile sotre which known name of the more for you as on[protected]. So one week my airtel number.[protected] could be the distconnect by your airtel company. After this that i has sumbited been all ready identy proof. wiht photo and Identy cart.

Bharti Airtel — Excess Charge on Bill

dear sir
i am customer bharti airtel. i am using it's braoadband internet connection.they provide me phone whose number is [protected].i have blocked all calling facility of phone.In last month they accidently activated caller tune on my phone.The biil is of 17 Mar 2009-16 April 2009.on my complaint they deactivated it but charged caller tune rental and told me that this extra charge(Rs.33.09) will be deducted in the next bill.
But in the next month(Bill of 17 Apr 2009 -16 may 2009) they chager extra for caller tune and not deducted Rs33.09 in the bill .

so i want 66.18 rupees deduction in my bill amount.

Yours sincerely
Jamalur Rahman

Airtel Prepaid — i m charged unreasonably

dear sir i asked for mailing me my vas details usage, outgoing calls usage and other services usage to get updated abt my prepaid usage since 26 mar09 ttill date but no step has been take to mail me pls send me or else ill hav to use other forums to get it. pls mail my bill details for the period of 26 mar 09 to 13 june 09 by fast track

Sir,
I have echarge Rs.340/- vide ID on.01.08.2009 id.no.[protected] but on 20th of August I found only Rs.
0.90 paise as main ballance. I have complain CC but they first ask to contact on next day at 7AM after I again contacted there reply was to contact after 48 hours.but till now I have not recieved any responce from CC and I ask to give me bill detail.My phone no. is[protected]. I hope that your authority will take care of this matter and take early action. incoveeence regreated.
MOHANLAL PADHARIA

Airtel — Excess billing after disconnection

AIRTEL sends xtra chareges after my brothers cell no ( [protected]) was deactivated due to poor services and bad call center experience. However full amt. payable was taken before disconnectionand now demanding more.
Nodal Officers and appelette nodel officers phone ie [protected] and [protected] are never answered.
Havent They paid bills for connection????????
TRAI SHOULD Lookin to these kind matters.

AirTel — Call Charge Free

Hello Sir,
I want to reduce, I mean free of call charge from A2A but particular one number.

Have the any process for it?

Bharti Airtel — Excess Charges in Telephone Bill

I'm M. Balasubramanian of the Consumer of Airtel since 2002 and my telephone No.[protected]. I have shifted my residence from Ammayappa Nagar to Canara Bank Colony effective from 2nd February, 2011, which the information was give through letter on 28th January, 2011 (to Thillainagar Airtel Office) with a request to shift my above telephone from the above date of 2.2.2011. But after several request over phone as well as in person to Thillainagar office the connection was actived only on 12.2.2011. But I have received the tele phone bill for the whole mpnth which should be only for 20 days, since I have not used from 2/2/2011 to 11/2/2011 due to their non activation. Similarly one charge was made for Rs.110/- stating as Premium Number, which the details were also not given, since for the past 8 years I am not using any extra numbers as mentined the Premium Number.
By - M. Balasubramanian

I'm happy to note that eventhough the charges for non operative 10 days has been adjusted but I have not received proper information for the charges of Premium Number for which I want the date of call and the number (premium number)


. M. Balasubramanian

Bharti Airtel — Tele Bill

Kindly provide a duplicate copy of my landline tele bill for the month of December 10 on the following mail [protected]@yahoo.com. Tele No[protected]

Thanking you,

KS Mehra

Bharti Airtel — unreasonable cell charge - Airtel, free website solicited call

I received a call on my cell phone (Airtel pre-paid) from Airtel for registering up a free web site hosting for the boardband service.

The caller walked through how to register the free website on my cell phone. (call received)

At the end of call (solicited), I was charged Rs. 32.00 on my pre-paid mobile phone.

This is an unreasonable charge on a phone call received. This is a total exploitation customer rights. And I am disputing this charge. I want get refund the same charge.

Though I have written compliant to [protected]@airtel.in, there is no refund so far.

Bharti Airtel — Charging Excess

Dear Sirs, I have been using the attached number from the past 4 years, last month I have converted my number to post paid from pre paid, I which they have charged 15,000/-(Fifteen thousand Rupees) Extra as platinum number, I have also registered a complain No: "41487851" at Airtel Customer Care on 09.01.2012, Then they call on to my number and asked to pay only call charges amount waving off the extra charges, after paying they are asking me to pay again Rs 15,000/-, From this people I have completely lost my communication from past 20 days, This people are misguiding the public and cheating us. If possible please help us.

Bharti Airtel — Excess Bill

Dear SirMadam,

I am surprised and shocked to see a excess bill for my Airtel phone number - [protected].

I have been charged huge amount towards my internet usage which is around Rs. 30,000 in a month which sounds unrealistic. I have been given a discount of around Rs 20,000+ on the same which also sounds too unrealistic.

I visited the Alkapuri Airtel outlet and they said that the amount chagerd are correct, when asked for a detailed bill on my internet usage i have been refused and stated it is not possible to provide justification for usage of Internet and have been asked to pay the amount which i refuse without any proper justification from your end.

I need to understand how a person can use internet worth Rs 30,000 from a cell phone in a month.

Today suddenly i again get a message that my outstanding amount is Rs 27,000 + which is again a heart attack to me.

Kindly provide a immediate solution on this.

Regards,
Jeegnesh

Namaste Sandhya,

This is to inform you that your concern listed on 20 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sandhya,

Further to our discussion dated 20 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Sandhya,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Tiwary,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Tiwary,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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very poor services. worst company. no reply to the mails. donkey brand customer care representatives (you can say customer torture services).

Airtel Prepaid — customer care did not respond my call

there is a service activated on my phone. ph.no [protected].
they are reducting my bal. unnecessary and not responding my calls.

Airtel Prepaid Card — services & customer care did not respond

From
R.sathish kumar
mob nub:[protected]


To
airtel customercare prepaid manager,
airtel customercare chennai.

respected sir
As i m using past six year your network, i m not satisfied ur network because ur customercare service& even complaints care[198] was not good. whenever i called & aski some problem,they responded late,even i have to wait for atleast half a hour. so i like to change my network to vodafone. so on 28 feb 2011 i send portability for my network changing process, i got it port id numb but i never got approved form ur's .after two i got call for ur airtel prepaid care they ask that why u can change our network, what the problem. i said all that service problem & voda service was good & they givi offer like net, callertune offer, then v to v 10 p &30p for other network for six months so i like to change.. they asked now ur call charges how much i said that a to a 30p & other network 40p suddently told that i give u offer to u that a to a 10p & other net 30p ,it will be activate within 24 hours & in future no problem with service & all. i said that ok i cannt change it & they give sms format to cancel port. i send mess & i got port cancellation mess on 2.3.11 time [11.08.11] from 202 after 24 hours i didnt got that offer so i call to 198 on 3rd march they answer my call &register my compaint[CMPRO[protected]] & the problem will be solve within 48 hours. still now not solve i call today at time between 10 to 11 they didnt pickup my call they sendi mess like*121# for knowi accout balance validity & offer & all i dont know that the hell they doing i m not regard for that service i call 10 to 20 times for my problem, they responded with recorded voice only, not pick up my call for one hour . u suggest me what to do............plz..

Airtel Prepaid — customer care responding my call

firstly they have deducted 25 rupees from my mobile then when i try call coustomer care they don't lodge my complan and they disconected my call after that what they have done i don't know, i am not able to connect coustomer care

Airtel — not good customer care

Sir I am rajanikanta parida my Mobile No [protected] ,sir iam call received 3.04 to 4.59 this is No [protected] the duration of call

plz call leasing your customer care asking about me, i am tell me now your Name but no Answar
Sir i am uses langese but i am educate

Namaste (jonathanarnold79),

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (jonathanarnold79),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prologiq,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Prologiq,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Teja,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Teja,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I was post paid client of airtel till the 17th of this month when i discontinued this service after a period of 1 year. When I subscribed to this service the service was good and I would get my bill on time when things changed since May 08.

I had a very terrible experience in getting my GPRS activated, and today I can say very confidently that airtel is least bothered about its customers. Their services have gone from bad to worse, their relationship centres are not stable, they are best at giving you a million excuses.

I have lost faith in their services and would never recommend them to anyone.

AirTel Bharti — Broadband Service

Myself Saugata Mondal, working at Birlasoft Ltd, Noida.

I applied for a Broadband Connection on 11/07/2008. Form No. 384135 and cash receipt no 299310.

Sales person was – Kapil, Mob No- [protected].

Till today I have got no connection. I ring your sales person almost every day. Neither Connection is supplied nor money is backed.

God! I never expected even Airtel turned out to be useless ISP as well.

Bharti Airtel — worst service

To,

BhartiAirtel,

customer service Department
mumbai,
Date-07/07/2008

I am having postpaid connection no.[protected] Account No.[protected] since last one year.
inspite of several reminders and complaints, I am not getting my monthly bills.

I have not seen such a hopeless service in my life or i better go for discontinue my subcription . i have not
expected such a bad experience with a company life airtel.


This is the last warning to you berfore i take any legal action on you or nacked u upfrount media for your very poor services.


unsatisfied customer

sonu d gaikwad
[protected]

Airtel Broadband — The Worst Airtel Broadband Service

Dear Sir/Madam,
This is Christopher, Prop for G.L ENTERPRISES(AIRTEL MOBILE PCO DISTRIBUTOR), Tuticorin.Some months before, I needed the broadband connection for my Business development, so i have selected your network instead of bsnl broadband, but now i turned my opinion into bsnl, because of your cheating upon me.

I applied for the Airtel Broadband for PLAN 555 in December and i got your service in no:[protected] after some days.Then first three months i got the minimum billing of Rs.624/- . Then in the fourth month i have used the net as i used in the previous months, but the amount has been increased to Rs.724/-.But in the next(fifth) month, they billed me Rs.1700/- for the normal usage itself.Really i didnt expect this much amount as the bill.Then i asked the local Franchisee about this improper billing.They didnt respond me well.So i decided to not to pay the fifth month bill.But i got the sixth month bill as Rs.698/-.Then i didnt pay that bill also.Then they frequently called me and asked me to pay the two months bill.

After some days the Airtel Representative came to my office and told me that We will waver(reduce) your bill upto Rs.1700 instead of Rs.[protected]+698), We will put you in the PLAN 799 and they told me to pay the bill and We will release the OG within two days .Then i payed the amount Rs.1700 through the AXIS BANK Cheque with no.089801 dated on 15.07.2008.The amount has been credited in your account.But they didnt release the OG as they said, till now.Then I called to your office everyday and asked about the OG release.But they post-ponded the date and insulted me.So i got very angry after these incidents from your service.Then i decided to collapse your network as much i can.

[Note:I have recommended some new lines to your network and i got that commission DD from you for those recommended lines.But I have already converted some lines and now i am converting AIRTEL POST-PAID PCO into AIRTEL MOBILE PCO PRE-PAID.This will be continue till i will get my line back.]

Now I lost my patience with your services.So i want you to take immediate action on this complaint and give my line back as soon as possible.If i didnt get back my line after this complaint, i will take legal action against you.

You are advertising Your network as No.1 Broadband Service, But i experienced that Airtel Service is the Very Worst Service that i have ever seen.

Regards,
G.L.ENTERPRISES,
Mobile:+91-[protected]
E-mail: [protected]@yahoo.com
chris.[protected]@gmail.com

BHARATI AIRTEL — Worse Customer Care Service

I'm airtel's regular user. During this period i experienced worst service. Once i had a call of my boss from US. Next day i needed to call him back but due to some problem in my cell phone my incoming call record got vanished. So, i called customer care (But they dont care about customer..!!) and requested for the list of international calls i received last night. Subsequently 3 times call got disconnected automatically as i hear a tone "THIS CALL MAY BE RECORDED FOR INTERNAL TRAINING PURPOSE". Then on next call to customer care i hear "KINDLY SMS YOUR QUERY TO 121".
I sms them my query but every thing gone waste.I havent got any reply. Then i called 121 from my friend's cell phone. This time after 2 try, third time call got connected. This time i asked for the received call list last night from my number [protected]. This foolish lady refused me to give that list. She said goto pune on following address and ask there for list you want. At that time i was 300 km away and i had to have number of my boss any how. then i requested more than 4-5 customer care executive for number but nothing happen.
That time i experienced Hell on the earth with Airtel...

I am a customer of BHARTI AIRTEL.. I bought a campus sim card when it was nwely launched.Then after three months my all campus facilities were cancelled and my card was converted into airtel one which cost me even sms as rs 1.I complained in the customer care at least 10 times but none of them could respond me properly. And still i am facing the same problem.they even gave me complaint number but later nothing was done. SO AIRTEL CUSTOMER CARE SERVICE IS WORST IN THE WORLD.

AirTel — Airtel Customer care is the Worst

I have activated internet through airtel and many times my currency has been deducted whereas i am unable to conenct to internet because of network problem..I tried calling Airtel Customer on 123 Bangalore but not even once i am able to speak to them. Its not moving after 3rd option. I cannot fidn the option of 'Speak to Customer Care Executive' wehn calling 123.

The Customer care of airtel is really really the worst.

DEAR Airtel Customer care is NOT the Worst
BECAUSE ACCORDING TO AIR-TEL MAIN COMPUTER, IF YOU ARE CALLING THEM REGULARLY TOO MANY TIMES, THAT MAIN COMPUTER PUTTING YOUR NUMBER TO SPAM. SO EVEN YOU ARE CALLING JUST YOU ARE GETTING TRING TRING ONLY, THEY ONLY SOLUTION IS TO CALL FROM ANY OTHER NUMBER OR BY LAND-LINE PHONE.IT HAPPENED WITH ME 4 YEARS AGO, BUT I EMAIL TO THERE MAIN OFFICE OF MY REGION AT CHANDIGARH . AFTER 24 HOURS THEY REPLY ME AND THEY RESET MY NUMBER FROM THERE MAIN COMPUTER .

I have purchased Data card through airtel and i am unable to connect to internet because of negative address verification.I called Airtel Customer on 121, but of no help.I want my money back. I have paid Rs.4000/ for the data card.

The Customer care of airtel is really really the worse than the worst.

i have activated GPRS on my mobile no [protected] but still i did not got setting to operate it my handse is nokia 5130 i try to call custmer care executive from two days but i am not getting connection

AirTel — CUSTOMER CARE SERVICE

CUSTOMER CARE
I want to take with customer care executive but while call transfer to customer care executive, your executive cut the phone without listen me. my mobile number is [protected]


VERY BED CUSTOMER CARE SERVICE...

My complain 4 my airtel prepaid conection of [protected], i complain manny times 2 there customer num but thy allways says excuses and also dont talk proparly, they wrong languages, they never reply proparly&allways gaving time &time, they will not solving problem.
They diduct my 142 RS unnecesary &now thy gaving excuses&timing wait 4 24hrs frm 22Nd of jully.
so kindly bplz solve my problem&return my money back soon.

My complain 4 my airtel prepaid conection of [protected], i complain manny times 2 there customer num but thy allways says excuses and also dont talk proparly, they wrong languages, they never reply proparly&allways gaving time &time, they will not solving problem.
They diduct my 142 RS unnecesary &now thy gaving excuses&timing wait 4 24hrs frm 22Nd of jully.
so kindly bplz solve my problem&return my money back soon.

Airtel Broadband — Airtel worst customer care

I think airtel got plenty of customers so that forgot to care about customers For the mistake of airtel and customer carelessness of airtel I’m suffering.

3 months back I had submitted written request for my broadband relocation and address change in personal to airtel executives at adyar, Relocation done but the latest address not reflected in bill, for that continuously I raised lot more complaints but no use, finally I made call on 10 Jul 09 and explained everything but the customer care executive said that walk down to airtel show room again and submit written request again but I explained that ‘mistake is your side why should I suffer finally I requested him to transfer the call to his manager ; he transferred the call to blind number and I was waiting more than 15 mins for response, but went in vain; immediately again I made the second call and explained what happened in my first call, that executive also ended my call with some rough reply without expecting my answer; I doubted about whether Airtel has customer care or not also I think airtel got plenty of customers so that forgot to care about customers. few days again I made a call and explained everything and demanded for a solution, but they connected to some body and said that she is manager, she said that solution provided and within two days it will be reflected, but everything was eyewash.
Finally I lost the hope of airtel customer care.

dear sir


my name is tushar purohit i have miss my puk no
i have been call in custamer care he say i can not help you
so sir pls help me


tushar purohit
[protected]

AirTel — Worst Customer Care Services

I Have lost my mobile yesterday. I Have been to airtel outlet to block my sim. May be 12 in the noon or at 1 i have launched request to block my sim. The agent attending my call has said your sim is blocked and u can now reissue a sim.
In the night near about 9pm when i tried my number i was shocked as it was ringing. In the morning when again reached to the outlet again i launched request to block my sim again the agent on phone said that it is blocked. I have asked him that how can i trust that it is blocked and no outgoing call has been made from that number in between this period. He said no is blocked and no calls has been made but i insisted that i want to see it in your system or u give me this in written. he said u can see it online in any of our outlet. as i was in lajpat nagar outlet i ask one of the executive to show me the details but he refused it very rudly. i told him that u can speak to ur senoir supervisor on phone as he is on hold he again refused.Now I went to the agent who was holding the line, the executive in the outlet came to me snatched the phone and disconnected it and said that our server is down so cant show.
Now this is rediculles
After some time when i reached to Krishana nagar Lalquater, delhi-51 outlet again i was misbehaved. See the height when i am telling my problem to the guy in the outlet (Manish was his name) he said "Ki ja to ja ke vodafone ka connection lelo". Again that guy misbehaved he was rude totally mannersless.

For me its unfortunate to be airtel user.


I wanted to ask or sugesst that is this is what airtel is called coustemer service?

I am definatly not going leave this issue will soon moving to consumer court.

COMPLAINT LETTER
Last month 17.09.2009
I applyed airtel broad band new connection .i payed deposit RS-1000/- FORM-SEF NO.CH910274
That day your person told me connection you will get within 10 to 15 day.
After 15 day your person telling me right now your area connections all full, if any one line cancelled than after we will give connection to you your person telling to me,
I have already cancelled my new connection so refund my cash Rs.1000/-
AS SOON AS POSSIBLE .now i have BSNL connection.
thank you
My home address
#159, 7th block west mugappair
chennai-600 037
contact-[protected]
land line[protected]

AirTel — Airtel Services and Customer Care

To Airtel Management (Hyderabad/India whomver it may concern),

Incident Reference Number: F[protected]

I have been a customer of Airtel from 2007 and I posses two cell numbers and one internet connection from Airtel. I was in US and I returned to India on Monday 2nd November '09. I paid all the bills in time till now in and even I was in US, hoping that when I will land in India , I can avail the Airtel service.

Monday:

Immediately after I land, I tried to call my family and I saw my service has been barred for one cell number - the one I was carrying with me though I have a credit balance of more than 2000 INR in my account. I called customer care to know the reason for which my services were barred. I spoke to a customer rep and she told that I needed to submit some documents to them. Submission of the documents has been made a mandate by the Indian Government in some audit. I asked her how Airtel tried to inform me that I needed to submit these documents. She said that Airtel has sent an SMS to me at end of November. I asked the rep to escalate the call to her manager and I spoke to a lady called Lakshmi/Vijay Lakshmi. I was utterly surprised after speaking to her. I asked her:

Did Airtel check whether I received the SMS or not? She said no. OK I can assume that Airtel does not have that much o[censored]pdated technology to check that may be?!
Airtel sends me junk and promotional postal mails and emails, so why could not Airtel send me a mail this time with real important information. She could not answer.
I asked her that I had another number with Airtel. Why could not they call at that number? She was unable to find my other number, though I get bills for both the numbers together!
If Airtel does not have necessary documents for which they can stop providing services, how was it possible that Airtel needed documents for one number and not the other one which I have - why was the service stopped for only one number and not the other one? She could not answer.
While she told that Airtel did not have to do anything and the government department itself has barred the number (I never believed this), I asked her to give the name of the government department and she told that she cannot give that number to me.
Though I heard an apology for each and every question I asked, I did not hear any plan to resolve this situation. So I asked her to escalate further from whom I can really get a resolution, and she said that her manager is going to call me back within 9:30 AM. In spite of the jet lag, I waited till 3:00 PM to get a call, but never received one. OK, so I understand Airtel operates more like a government office than a private office.

Tuesday:

I called 121 again and I asked for Lakshmi. This lady was unavailable at that point of time. I asked for any responsible person with whom I could talk to. The call was escalated as usual. Now I was speaking to a person called Rajkumar and his number is [protected]. I repeated the story and he told me that he will enquire with the necessary Airtel department and will get back to me. When he called me back (at least he had the courtesy to give a call back), he said that the service will be reactivated within 2 hours. It was noon by that time and I asked specifically whether the issue will be resolved within 2:00 PM or not. He assured that it will be. He requested me to submit the documents within Tuesday or Wednesday.

Wednesday:

My cell phone is still inactive. Since I did not have my address proof ready and I needed to get that from my HR department of my organization (I am not from Hyderabad and do not have any other address proof), I asked the pick up person to come on Wednesday. I handed over all documents asked for - passport copy, photo and HR declaration of address proof to the pickup person. I signed in a form also. Believe me; the form required the same information which Airtel already has. All information in the form has been submitted with the same documents to Airtel every time I took a number/bought a cell service from Airtel.

Thursday:

My cell phone is still inactive. I called Rajkumar, and he did not pickup the phone. I am sure he deliberately refused to talk as I got his phone busy for at least 5 times and the phone kept on ringing for at least 4 times. I called 121 again. This time I talked to a rep whom I requested to escalate immediately. The call got escalated to a lady named G Kranti. I repeated the same old story and wanted a timeline as I have submitted all documents. She was unable to give a timeline and said that it depends on the backend department and she will not be able to help me out here!!! Also in the incident history that Airtel maintains, Rajkumar did not write anything about activation within Tuesday 2:00 PM!!!

I got a call back from the pickup person and he needed my Landlord's name. So I assume the documents really did not reach the so called "backend department"!

I really wanted to know:

Most importantly: WHEN CAN I GET MY SERVICE REACTIVATED? A day, a week, a month, a year, a decade ... when?
Is it my fault that in spite of submitting all information to Airtel before, still I need to resubmit?
Why one of the number was barred and the other was not. So am I to assume the other number will also be barred in near future and I need to go through all this again?
Please let me know as I NEED my cell phone to work properly. Incident Refrence Number: F[protected].

Best
An aggravated Airtel customer

my complain is i have mobile office connection plane 401 monthly but i can suffered surfing charge since one week .i am complain at customer care 121 but not solved my problem with disconnect the phone.i have 25 rs balance surfing minus 24.9 rs after i recharged 20 rs in 16 rs minus in balance.that 16 rs is return to me and 2.7rs is also return me but 24.9 rs is not returned to me. i am called as supervisior avanimadam my req.no is[protected] not solved my problem. please sir i request to you solved my probelem as soon as possible

my mo no [protected]

Airtel — Customer Service - World's Worst

I have called to register several complaints at airtel and everytime i get a sms from them within 10 days saying "Trust your issue number ******** has ben resolved. If not, please contact 121". It is comic, because then i have to call and log another complaint that the previous issue has not been resolved. There have been only two issues, and they have not been solved for many months. Every new occurance results in a new complaint with a timeframe of atleast one week. That is how they postpone things. The last time i spoke to a supervisor, he "swore" on his mom to assure me that my problem would be resolved this time. He even promised a follow-up. But Airtel didnot fail to deviate from thier policy of fooling consumers and likewise i got an sms saying bla bla bla. i had to callback and register another complaint. Can some english reading people at Airtel look into complaint number 25622806? i believe this complaint has a summary of all my other complaints. else you will have to dig into each one of them. Complaint number 26371986 is about complaint number 25622806 not being resolved. I running out of words. Airtel can make this happen to you as well.

I strongly agree to Sudhir. Though the coverage is better the customer service is the worst part. I use the airtel mobile, broadband, & DTH and when it comes to customer care, its the WORST of its WORST. The email team is even worst. It really makes me wonder in which college these guys would have studied that they respond so stupid and iirelevant to the query. And needless to say a call back in 24 hrs is never a call back in your life time from airtel.

Alarmingly did you have a call back from Airtel, I m sorry its either a payment outstanding from ur end, else please wake up...

Airtel — no customer support and worst service

airtel reducing prepaid account balance unnecessarily... no customer support... very very worst service

Airtel / Broadband — worst customer service

if some 1 could help it pls be...

its been a week Ive ordered airtel for new connection,the guy from airtel told me it would take a max of 2-3 days to get the connection..and Ive already had all the resources,wifi router,feasible airtel line to neighboring homes,if he would have said me its going 2 take a while.. no prob, i would have thought to pay when its ready.he's got my license id,rental agreement,and a sum of rs/-1400(impatient 399 plan).really am impatient now,and till now i haven't got my connection..is airtel focusing only on money or customer satisfaction,am working in a studio and i download tons of presets for ae. so i desperately need an broadband conn..,data card is not my choice..if this is not airtel's fault but that guys.. why would they spoil their name by recruiting such ppl.there's no proper response when i call him,what choice do i have..

my CUSTOMER ENROLLMENT FORM no: 1157735,i think I'll sue airtel if they could do anything abt it in a week..
and there's no feasible bsnl connection here, its only sh** i get here..
my mob..[protected](airtel suc****)
thank u!!

Airtel Broadband — Poor/Worst customer service

I have been using airtel broadband since 4 years with number[protected].Recently i have requested my residence and raised a request regarding shifting of connection on 04/09/11 and i have been told it will be soon,when i called back the customer care on 07/09/11 they said it will be done in 10 working days.Then i opted for cancellation of my connection and the request was raised on 09/09/11,later i got a call from customer care from chennai and bangalore and modified my plan and made request for continuation of service and i accepted the same.Again when i persistently calling the customer service fir the transfer of my connection they took a fresh request and informed me that it will be done on10/09/11 by 7pm.When i called back the customer service on 10/09/11 in the evening they again informed me that connection cancellation request is in process and they cannot transfer the connection i requested to cancel completely.On 11/09/11 again i received a call stating the transfer of my connection then i told them that i have been misleaded by the customer care people and i completely opted for the cancellation.Now i have been not using my connection since 05/09/11 and i received a bill for the month.When i called the customer care they told that my cancellation request has been taken on 09/09/11 and still they have not closed which is really embrassing i have been calling the customer care and still my cancellation request has not been done and i have been charged for the same.I am really dissatisfied by the way AIRTEl is treating their valuable customers.KIndly do the needful in this regard

PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks

PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks
PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks
PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks
PLEASE DEACTIVATE DND MY AIRTEL MOB. NO. [protected] Argent Thanks

AirTel — Airtel Broadband - worst customer service

Hi ,
Hoping I will get some guidance to get rid of the mental torture I am going through because of poor service from AIRTEL

Mainly two concerns

1. Cancellation request

In first week of October I raised a cancellation request for my AIRTEL BROADBAND (#[protected]

They took my complaint ( reference number 5407594), one customer service agent called me and said they will keep in safe custody
for 2 months and I can go back to them when ever I want. when I came to know that 'safe custody' means some monthly charges
I refused that offer and asked them to terminate the connection immediately (Ref #6042708)

They said connection would be cancelled with in 7 days and there won't be any charges from the day I registered a cancellation request
I have not used internet / landline service from the same day

on 06-Nov they sent me a new bill for the period (05 Oct - 04 Nov) for an amount 1100 rs.

Why should I make this payment when I have not used their services?

2. Second concern is regarding non updation of online payment.

on 25-Sep I made an online payment of 1300 rs to AIRTEL using my internet banking
The BIL no given by my bank for that transaction is[protected]. Amount is deducted from my bank account.

AIRTEL said they dint receive the amount so I raised a complaint with them (ref 5718584) to track my online payment
I sent them my bank statement and bill no. which shows that the payment has been made to AIRTEL on 25-Sep

For nearly 40 days they kept on saying that they are 'working on my request on Priority'

Suddenly from 31-Oct their COLLECTIONS department started calling me for 1300 payment !!
and they started sending reminders to my mobile also !

I am mentally tortured by their continuos calls and messages asking for the payment when I myself am chasing their customer service to look in to the non updation of my payment

ADDING TO this poor cordination between thier customer service and colections department , their BILLS department sent me a
new bill saying I have not paid 1300 payment so I am charged a late fee of 100 rs !!
also they said I should pay latest month's 1100 bill (When I already cancelled the connection)

so my new bill says I need to pay 1300 + 100 late fee + 1100 (latest month in which I have NOT used their service) !!!


I really need help to address this issue, I am literally going crazy by their futile emails , reminder messages and collection calls


Please advise

Thank you

Bhavani

Airtel — network Collapsed

I have an Airtel prepaid (Communication) connection. here network of Airtel from yesterday is collapsed. we are not getting calls, cant call to others, What is problem?

Airtel Broadband — Airtel Broadband Worst Service

Hi

Am Karthik. i applied Airtel broadbrand on Saturday(Mar 10, 2012), Executive told me that i will get connection on Tue (Mar 13, 2012), because the bad service. they didnt gave the connection. Am keep on making the calls to that Executive even to his manager. no one didnt pickup the call. if they pickup the call also they said they will send the guys to give connection today but they wont. Still now no cennection March 19,2012. Any one please guide me what the steps i need to take. did i can go to consumer court or i just simply cancel the order

Namaste Mr. Datla,

Further to our discussion dated 20 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Datla,

We would like to inform you that your concern listed 20 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Legal Harrassment

I had an Airtel internet connection. As I was not using it much I changed my plan from unlimited plan to 350 per month plan. They overcharged to the access of 4500 rupees in a bill. I was shocked. I was rarely using my internet connection. Moreover previously the bill never exceed 1500 rupees even if I used it a lot. Now average use was not even half hour a day.

I pointed the mistake to the company but it was not solved. Company error or misuse by some of its employees was not mended. They kept calling and demanding the money.

I reminded the mistake made by them in billing. But they didn't do anything. And they handed over my case to one of their legal hooligans, most of whom are their to show their might and harrass customers so that customers pay up to their illegal demands.

Most of customers pay due to fear as they are unable to face legal might of Airtel. It is bad and criminal act. Court must take it seriously and penalize the company heavily as well to the legal shops engaged by it.

Anandrahi

Namaste Varun,

We would request you to kindly share your alternate contact number to help us assist you.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Varun,

This is to inform you that your concern listed 20 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Varun,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rahul,

This is to inform you that your concern listed on 20 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rahul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ganesh,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ganesh,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sethi,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sethi,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Bharat,

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Thanks Saurav Ahlawat For Solve My Problem

Namaste Bharat,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — blocking sim as it is stolen

My mobile phone has been stolen in Jammu and I am from delhi, kindly block may sim card.It was purchased on the ID of may father Mr. Ashok Kumar.

Namaste Mr. Husain,

We have made a note of your contact details, Our team will contact you soon to gather the more information's to resolve your concern.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Husain,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Again i am posting the latest happenings...

Hi Indra,

Liji and Johnson agreed that there is some discrepancies in billing and they will come up with revised billing by end of Monday. Today morning I got a call from Johnson that he is unable to do the reversal even though he is accepting the error in the system and he told that he can give further 500/- reduction.

Now I am getting another call from Appellate office (Indra)stating that they will not give any reduction and forcing me to pay the entire amount to activate Internet connectivity. Even the reduction amount Rs. 500/- which they agreed initially they are refused to do.

I am requesting the concerned people to take the necessary action and confirm the billing amount.

Thanks
Ibrahim

Namaste Ibrahim,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ibrahim,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Prepaid Service — Customer harrassment (Urgent assistance needed)

The
Customer Care Manger
Airtel
Kolkata

Dear Sir/Madam

I am a user of Airtel mobile service with the #[protected]. This is a lifetime prepaid account. I make a lot of ISD calls from my phone and thus I recharge my account with the top up option of Rs.555/-, almost after every one or two days. On 19th December, 2007 I went for a “ISD pack” offered by your company and paid RS.505/- for that. The transaction ID for the same is –[protected]. The balance for the same is still not credited to my account.
I called up the customer care unit of your company at [protected] yesterday evening and the person there was unable to help me with any information as your system was not working at that time. I went to a shop who offers Airtel services and did a normal top up with Rs. 555/- again and asked about this special packages. They told me it will get credited to my account after 48 hours and I will be getting my balance by 72 hours time maximum. But as it was more than 72 hours and I had to make an ISD call urgently so I called up your customer care unit again at 3 in the morning today.
The person I spoke to for the 1st time was not at all of any help and said there is no transaction reflected on his system against my account after 15th of this month. And when I told him about my urgent requirement so he transferred me to his supervisor who didn’t receive the call.
I disconnected and went ahead with all your voice instructions to connect with your another useless customer care person who gave me the same information with an additional information that I need to go to the dealer through whom I have done the transaction to solve the problem as they cannot do anything there even with the transaction ID I have. And further he connected me to his supervisor who again did not pick up the phone !!!!
I hung up and called your customer care again (don’t you appreciate my patience !!!!) this time it was another person with a little bit different information- I need to go to the Airtel office with my complain and no one else can do anything as that is the company policy !!!!
I hope whoever is reading the email will understand how much frustrating this is. I hung up and got a message within 3 minutes of that - I am unsubscribed from the “hello tune service”. What a great customer service.
I called up your customer care again and thank god this time it was someone who gave better news. My transaction for the ISD pack is reflected at his system and I will get the balance in my account by latest 23rd December, 6.00 p.m. GREAT !!!! at least someone has updated me. When asked about the “hello tune” (which in a very suspicious manner got unsubscribed at 3 in the morning) he said – it can be told only after another 6 hours as there is nothing about it at his system yet.

I am really amazed with the type of people a company like Airtel has to deal with its customer. I really want to hear from the higher authorities what they say about this sort of incidents. I do not intend to go on with a service provider who has this class of system to attend their customers. And I would surely take this matter to the consumer court if needed and if there is no immediate action after this email.

I would like a responsible person to contact me to resolve the issue as the call centres are not helpful at all and are totally ignorant.

Hope to get some response which will change my ideas.

Thanks & Regards.

Mou Das Gupta
+[protected]

AirTel — Deduction of prepaid balance without any information.

I am having an Airtel prepaid connection for last 4 years. From last 3 months they are deducting a 25 rs charge for Friendz Chat which i had not applied for any subscription. And when i called thier customer care 121 for asking this service to be stopped and disconnected they never attened the call as by having a long wait the call gets disconnected. Could you please look into this issue and advice me to deal with this fraud??

Idea — (urgent) deduction of balance without any information

Dear Sir,

My number is [protected]

I am a idea prepaid retailer in distric panna (m.p.),
My problem is ...a default idea sevice my balance is leps without my knowledge...i want to detail and you do something please & my deduct amount is 1500 rupees

Waiting for ur response...thank's..

I have taken Airtel prepaid no in Sultanpur also provided all document with my snap as wel as PAN card photo copy but all outgoing as wel incoming barred. I also visited Airtel customer represntative in Lucknow & Sultanpur but no solution found.
My barred no -[protected].

I have taken Airtel prepaid no in Sultanpur also provided all document with my snap as wel as PAN card photo copy but all outgoing as wel incoming barred. I also visited Airtel customer represntative in Lucknow & Sultanpur but no solution found.
My barred no -[protected]

Jai Prakash
[protected]

Airtel — prepaid balance less without any information

Sir, I has airtel prepaid No. [protected].On the 24 apr09 .i wont use my cell suddenly i check my balance Rs100.less. So i am contact your customer care officer. he told me within 24Hrs it recharge my money Rs99. now already three days nothing to get.Pls check. replay me No[protected].

Airtel Prepaid — Amount deducted without any region.

Dear sir,
on 27 april 09 I got a message from airtel :
Thanx for you downloading full track audio...
this...
& at same time my 20 rs deducted, but I don't do any downloading...
I m using Nokia 6070.
I have gotten 3 times more..this messase..
Pls if Consumer forum is true then pls help me to refund my balance..

Pls sir,


truly..

chandan
[protected]

Sir
I want to unsubscribe WAP service. each n every time rs 15 or 20 is being deducted from my acount. please unsubscribe all the schemes at the earliest.

Airtel Prepaid Complaints - Amount deducted without any region
Dear sir,
on 18 august 09 at 9:38am I got a message from airtel :
& at same time my 55 rs deducted, but I don't know why. i talk customer care but he not giving me right answer.so thats why i sent u this mail pls as quickly as possible for u pls return my balance.i hope that u understand my problem.
I m using Nokia n73.
Pls if Consumer forum is true then pls help me to refund my balance..

Pls sir,
manish saluja
[protected]

AirTel — deducting extra rupees from prepaid balance

hello,
my mobile no. is [protected]. I am using Airtel Prepaid connection. Is not activating any schemes except hello tunes n lower calling rates. But Airtel is deducting Rs.0.30 anytime in a day more than 20times from last 8 days. I s gone to Customer layout which is situated at paldi but they are not able to solve my problem.I gv written complaint over there. their staff told me that you got the complaint number via sms but still i didnt get it nor my problem was solved. plz as soon as look after it.

AirTel — balance deduction without any info..

On 30 march my balance Rs. 20 deducted with my consent .Before balance was rs 22 after bal was rs 2 why ? my mob no [protected]plz do the needful

Airtel prepaid mobile — Charges for Non Applied Services

I am having mobile no.[protected] of Airtel prepaid services, every month Airtel activating without intimation any services and charges for the same. Also now then have made customer care services also chargebale. It is not in favour of customer. today they have charged me for Rs.10/- towards blog services which I have not applied. Please do the needful.

AirTel — Deducting balance without using any services

Im using airtel mobile service from several years. My mob no. is[protected].
From last two weeks the service provider deducting my balance under the activation of Spiritual Tips sms service, but that was not activated by me. Airtel deducting my balance by renewing the service without any pre-information. I dont want any additional services on my sim.
So, requesting to refund my balance which was wrongly deducted as soon as possible.
thanks

Airtel Prepaid — Unspecified Balance deduction

I have Airtel prepaid [protected]. on 7th november i did call to 5664466 for about 4mins which is suppose to charge @ 12/- perminute but I loss 220/- rupees balance just for that one call. Customer care didnt provide satisfying answer?? Can Anyone help Me?? What should I do?? Where should I complain further??

Airtel — deduction of balance without taking any service

dear sir/madam, i am a user of airtel prepaid mobile and i m very fedup with the customer care services. actually on 16th february i was having 73 ruppes balnce in my account. and i activated 5 rupee plan for internet and without using internet my total balance was deducted...after that i called in customer care but they were just kidding with the customers and was taking it like a fun.they dont have enough knowledge about there work. and did not solved my problem..
so... i want a clarification and my balance details...
otherwise i am not going to take any of the services from your company..
thanks
hope u understand

Airtel — Deduction of balance without giving any information

I agree to outsource those thing which don't add value, or unnecessary increase investment but 1 thing i want to say that, i am airtel user, there were no problem in using of it but right now from few months Airtel doing idiotic things. they deduct money from balance. whenever i try call on customer care then its take too much time to connect and then i file a complaint regarding my balance deduction, then customer care try distract me. when i asked them what are the reason you deduct money from balance without informing then they said there is scheme activated on your number and it is subscribed by you. while truth is that i never subscribed any scheme by myself. when i told them please deactivate my scheme and never try to activate on my number but they didn't listen my request and they are still continue with and activate any scheme without giving any information.
i want tell one thing if Airtel thing that he is growing as comparison to their competitor then his thinking totally wrong. They cheating customers and earning money by doing their idiotic things. I am only the victim there are many customers are facing problems as like me.
If Airtel thinking they are very clever then it means they are foolish. they are insane in their work and in their scheme.
Me and my known persons are going to switch to other company. one promise i want to make it that in future i will not use airtel.
I have 1 request that please forward my complaint to the top management or to the owner of the company because i don't have any contact for conversation to the top management.

Aitel= Cheater

thank you

Airtel Prepaid Services — Balance deduction

The airtel people deducted my balance of Rs40. And they are saying that i am using the airtel live services.This is the fourth time happening to me.Please tell what should i do andtake appropriate measure to ensure my balance is refunded.

Airtel Prepaid — balance deducted without downloading

your fake company charged me rs 50 without downloading anything.and your worthless coustomer care executives cant able to setisfy me.they dont have manners of talking with coustomer.I suggest all of airtel users to shift on aircel or any other reliable company.from my openion airtel is the biggest cheater and fake compony they exploit consumers money....and u airtel [protected] this is my

Airtel Prepaid — Deduction of balance without taking any service

Sir, i am Naheed Ashar using my airtel prepaid no. [protected] from last three year's but i m very shocked to see that my balance is deducted without subscribing any service time to time, yesterday i recieved a sms related to alladin new adventure of airtel & my balance Rs.30/- deducted & Rs.4/- one day before,plz refund my abount, Thank You

Airtel — Balance Deduction without any services

continuous messages from [protected] that matrimonial s services has been renewed in your mobile and you have been charged Rs 1 for 1 days of service. My balance is decreasing day by day. I have never subscribed for this service. Please get deactivated this service from my mobile no [protected]

dear sir
my mobile no [protected] has outgoing and incoming
clozed
plase chck it no
and
call me
[protected]

AirTel — balance deduction without any service

my mobile number is [protected] had a balance of more than 252rs,airtel had deducted in entire the whole balance and when called customer care there is no feedback available they gave me a customer reference number CBDCC[protected] AND NO FEEDBACK AS CHARGES ARE AS PER RECORDS BUT THERE IS NO RECORDS AVAILABLE

Airtel prepaid mobile service — Charges deducted without any information to consumer

This is not the first time I have become victim of automatic money deduction from my prepaid connection of my mobile without my notice.
I come to know only when I check my balance from time to time by calling on toll free "*123#". To my surprise I found my balance is low from my last day balance, as I know I have not make any outgoing call from my mobile, so Where is the amount deducted ?

When I call customer care executive, he told that you have activated "value added service" on your mobile. This is something surprizing me as I have not done any kind of activation. From Executive I come to know that "job-alert" service is activated.
This is rediculous ! As I am retired Govt. servant for more than 10 years and my present age is 70 ! Do I need job alert ? The service charge is Re 1 everyday.

Moreover, Sometime back Airtel automatically activated "Hello Tunes" without bringing to my prior notice on my mobile and they deduct Rs 30 per month.

When I ask Airtel executive about Why do you activate this service without bringing to my prior notice ? I got a reply that you may have ask ? And, on denying that I have not asked for any kind of service, I got a reply from Airtel executive that - Now tell me what you want to do ? continue or deactivate it ? Surely, I want to get it deactivate because my hard earned money is getting WASTED by all such non sense .

When I ask customer care executive about the refund , He reply me that they will not going to refund any money .

I want to take strict action against Airtel Fraud !

Best regards
J C Bhalla
Sr. Indian Citizen
# [protected]

Airtel Prepaid — Deduction of balance without any information

I am using Airtel prepaid connection ([protected]) from past 5 months. There was, a message arrived from Airtel which say "Thanks for downloading JavaGame from Airtel. You have been charged Rs.40. Although I have not downloaded any game and this is the 2nd time I am paying. How do I get rid of this?

Dear Sir, after your reply balance was refunded. But after 1day on 25th Aug. 2011 same sms was delivered from airtel that "Thanks for downloading JavaGame from Airtel. You have been charged Rs.30. Although I have not downloaded any game and this is the 3rd time I am paying. How do I get rid of this? Please solve this problem.

Airtel — Repeatedly 99 rupees getting deducted from my phone account

Without my notice I got a message from Airtel saying Thank you for downloadin java game and you are charged Rs.99. This is very ridiculous.
Till now 377 rupees (99+99+80+99) has been deducted from my account. Without my Interaction how the Airtel should download the game into my mobile and get charged. Is this the way that the Airtel is using to charge the customers??? Very ridiculous.

Even I called up the customer care to revert the amount back, they are saying you will get it back in 1 hr but it is not happing from last 2 weeks.

Very ridiculous.

Idea — Leps of balance

I had recharge Cell No. [protected] with Rs. 75 on 21.10.11 as per condition full talk amount for 15 Days.
But All Balance amount approx Rs. 47 leps on 27.10.11 Night.

Airtel Mobile Services — deduction in internet service

myself prakash lokhande ,i am using airtel prepaied no.[protected]. in the month of december2011,(date27,28,29) internet services not available due to technicall issue by airtel .but they didnt refund me neither money nor the extension in days.and same issue rised again in the month of january12(date29,30), i complaint in airtel costomercare but they did not response me properly.

i also recived the same message as mention above. .from my balnce rs.99 was deducted. From the customer care there was no help as they themself donot know what is val_fun_01. I want to know what is this??

Namaste Dr. Gupta,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Dr. Gupta,

We would like to inform you that your concern listed 19 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — loss of money everyday

am not using Airtel Live or GPRS but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 10.

AirTel — my money loss

hello iam loss of 20 rs in http://igmobi.com please save my bill amount and please deactvation in this conncetmy no is [protected]

Airtel — loss of money during internet

I am using net sevices of airtel via using 20 rupees per day service.on[protected] i connected net but i have lost 53 rupees extra without any downloading.I have also complaint to customer care but no responce have been given yet.They told me that they will return money on[protected] but it has not been recovered yet.Please help me and return my money.

AirTel — loss of money

i haven't activated hello tunes.they took rs.10 from my account.
and
*121# is not functioning in my mobile.

AirTel — Loss of cash

I lost my balance on 27th February, that time i callup airtel customer service (no is [protected]). but after that i did nt get any call from them or my cash. Today (5-3-11) i called again
but for some busy i have to attend another call that time they cut my call (customer care executive). after that i tried more time but i cant get connect with custoer care

please take necessary action

Manoj

Namaste Ajay,

This is to inform you that your concern listed on 19 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ajay,

This is to inform you that your concern listed 19 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ajay,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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