Airtel Complaints & Reviews

Namaste Mr. Bajpai,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Bajpai,

Further to our discussion dated 16 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Bajpai,

We would like to inform you that your concern listed 16 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel — Cheating regarding 3G services

Hi,

My airtel number is [protected] and i am an airtel postpaid customer for the past 10 years.
On feb 2011, i enabled the 2GB free 99 rs GPRS pack and i was very happy with that.
In between i checked my unbilled amount and i was shocked to see an amount of 5000 rs+.
Immediately i called up the CSR and enquired about this amount. He gave a funda saying that
it is a volume based amount charged at the rate of 30 paise per 20 kb and it would be completely discounted during the billing cycle. In the end i got a bill of around 1000 rs which was my average bill for the past so many years.

Then on April 20, 2011 one of the CSR's called me and started explaining about the 3G 100 MB free plan.He told me that after 100MB i would be charged at 30 paise per 20 kb. He asked me to send an sms to activate that. I sent an sms to activate that. Immediately later i changed my mind and called up the CSR. Someother person this time received my call. I asked her to deactivate the 3G services. She checked and told me that as i have sent the sms 5 minutes back, the plan is not yet activated and hence would not be activated. I repeatedly expressed my concern regarding this, but she assured me that it would not be activated.

I continued using the internet services and on 25th May i was shocked to see an sms saying that around 9700 was charged for the period April- May 2011. I immediately called up the CSR to check out. She told me that i was charged as per the 100MB 3G plan and because i have utilized 600 MB's the other 500 MB's were charged at the rate of 30 paise per 20 kb. I explained her saying that i never wanted 3G and was using the internet services all the way thinking that i am using 2G. I never got any message from April 20 till the generation of this bill saying that i am using 3G services nor was there any kind of
indication on my device. She was not able to answer my queries and the only thing she did from her side was the deactivation of the 3G services based on my order. I kept calling the CSR's many times asking the reason for this blunder and also asking them to waive of this 3G billed amount.

Then i wrote a mail to [protected]@airtel.in and explained him the situation. But there i did't get any help. He started teaching me the mathematics of the number of kbs multipled by the paise and hence the amount charged was correct. He never replied to my question as to why were the 3G services enabled when i had repeatedly told the CSR that the 3G services should not be enabled. From him i came to know that my 2G plan was deactivated and the 3G plan was activated on the 22nd of April, 2 days after i asked them not to activate the 3G plan. But the nodal officer kept telling me about the mathematics. He acknowledged about me having a discussion on the 20th of april regarding the deactivation of the 3G services, but said that the CSR has sent me the steps to deactivate the 3G. I never got any steps regarding the deactivation of the 3G and was verbally assured as mentioned above that 3G services would not be activated. When they can deactivate the 3G services as they did on the 25th of May based on my verbal request, why were they not able to honour this when i asked them not to activate in the first place on the 20th of april?


Why on earth, the 3G plan was enabled in the first place? After my 3G plan was forcibly deactivated on 25th May, i started getting the sms's on my 3G usage for the dates 22nd, 23rd and 24th May. Why were these sms's not sent from the period of 22ndApril- 24th May when airtel was cheating and looting me? Even Airtel software systems are designed with the intention of cheating the customers.

For the past 2-3 days i am disappointed and frustrated and have spent so much time explaining this problem to the CSR's and the nodal officer. Because airtel has invested lot of money in 3G services, they are finding new ways of extracting them from the common man.

I request somebody to help me out regarding this issue as i feel that this is the right channel.


Thanks & regards
Nagraj

Hi,

I certainly know that lot of other people are facing these kind of problems and are feeling cheated. I request them to reply to this thread. We can't fight companies like airtel in isolation. Let's fight them together. My email id is [protected]@yahoo.com. Let us form a group and fight them together.

Thanks & regards
Nagraj

Hi,

I already got a call from Airtel Customer Service team in Delhi and he clearly told that he can't help me in this regard. He kept saying that whatever Airtel has done and charged me was a valid scenario . He was saying that every customer gets an sms whenever any service is activated or deactivated. I clearly told him that i never got any sms regarding the activation of 3G services. Also he was never able to answer me as to why 3G was activated when i had told the CSR not to activate 3G. I feel really helpless and cheated.

Thanks & regards
Nagraj

Hi All,

The people from airtel are saying that the complaint has been resolved. As a rountine call, they keep calling and then defend their and their company's actions . Talking to anybody of them is useless and doesn't help in any way. They kept teling me that i have to pay the billed amount of 9700 even in spite of me repeatedly saying that i dind't want 3G services. They told me that i would have got an sms telling me that 3G services got activated. I ask them why did they activate 3G services when i repeatedly told them i didn't wanted that service. And in fact i dindn't get any sms regardng acivation of 3G services. The only option left in front of me now is to go to the media and expose this and also send a legal notice to Airtel.

Nagraj

Airtel has not provided me with a individual dish/receiver when initially purhased the connection though they charged for it. I was given multi mode connection and when I moved out of that apartment I don't have dish/receiver with me for installation. Customer ID: [protected]

By my ill fate I am one of your digital tv customer having active
connetion but do not have luck to watch TV because I am using Airtel.
When took the connection, I was residing in apartment where it Multi
Mode connection so I did not get the individual dish though I have
paid the entire amount. Now that I moved to a new residence which do
not have the multi mode option, I put in a request for reinstallation
and dish that need to be provided free of cost. Unfortunately my issue
still open even after raising many service requests technicians differ
on that and they want me to pay for the dish. I called your nodal desk
and I got a VERY COLD response and I can say it is the
most-uncustomercentric attitude I have seen. WHEN I OPTED FOR A NEW
CONNECTION, I PAID FULL AMOUNT for STB, DISH and the package. Why
should I pay again?
By my fate I am one of your digital tv customer having active
connetion but do not have luck to watch TV because I am using Airtel.
When took the connection, I was residing in apartment where it Multi
Mode connection so I did not get the individual dish though I have
paid the entire amount. Now that I moved to a new residence which do
not have the multi mode option, I put in a request for reinstallation
and dish that need to be provided free of cost. Unfortunately my issue
still open even after raising many service requests technicians differ
on that and they want me to pay for the dish. I called your nodal desk
and I got a VERY COLD response and I can say it is the
most-uncustomercentric attitude I have seen. WHEN I OPTED FOR A NEW
CONNECTION, I PAID FULL AMOUNT for STB, DISH and the package. Why
should I pay again?

AirTel — 3G cheating

I have recharged @ Rs250 to my airtel number [protected] for 3G. But now i am getting only EDGE connectivity of about 20-30 kbps. Before this recharge it worked correctly and i got 3G speed connectivity for a mont. But after this rechrge of Rs 250 for 1GB i am getting only EDGE connectivity. I tried to a customer executive in kollam,kerala and he is not helping me
My contact number is [protected]

Namaste Adithya,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Adithya,

Further to our discussion dated 16 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Adithya,

We would like to inform you that your concern listed 16 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Mobile — Repeated call for payment even after making the payment

I am using an airtel postpaid number and the due date for the payment was 9th Oct 08. I made the payment in cash before the due date however have been continuously receiving calls from airtel for the payment.

Even after providing them payment details (like place of payment :- SKY Distribution, Receipt No xxx), i have been receiving more than 3 calls a day for the same matter from diffrent people.

The amount payable by me was Rs 4018 and i made a payment of Rs 4020. I sent my person to the airtel store on 18th Oct 08 to get the matter resolved and the executive told me that it was their fault as they could not update it in the system however even after that i have been receiving continious calls from them. I received 2 calls on 18th Oct 08, 2 call on 20th Oct 08 (Sunday), 1 call on 21st Oct 08,

I am traveling and most of the time i get a call from them i am in middle of a meeting or a presentation.

This has actually caused a lot of inconvenience and distraction.

This is my Airtel fixed landline number I used [protected] till Oct 2012.

Please email me [protected]@gmail.com for any other enquiries.

iwant call detail of my number to jan/2013 nu is [protected] pls it s urgent

Attached photo contains the proof of bills payment I made. I was making my payment of Rs 1434 consistently till May 2012.

After that the problem started for 4 months (June to Sep). Even then I paid Rs. 3665 in total for this period. They passed waiver for Rs. 1130 only. But still they are threatening me (taking legal action) and asking me to pay Rs. 1758. (Received 16 apr 2013 from +91 [protected])

When I asked to re-activate the broadband, they said it is a technically infeasible area (Pallikaranai) => Proof : call from number [protected]. Then how come they expect bill payment for a technically infeasible area.

They told they will pass waiver to reactivate: 18/03/2013 from number [protected].

Later they told we never told that they will pass waiver after finding it as technically infeasible area to reactivate
Proof: 20/03/2013 from number [protected]

Namaste Kuldeep,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kuldeep,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rathna,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Rathna,

Further to our discussion dated 16 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — AIRTEL IVE

I HAE CONTACTED TO AIRTEL CUSTOMER CARE FOR AIRTEL LIVE SETTING. THEY SAID ME TO SENT "LIVE" TO 54321. I HAVE SEND REPLY COME THAT MY HANDSET IS UNABLE OR IT. I AM USING NOKIA 5130. I WANTED TO AGAIN CONTACT CUSTOMER CARE BUT THEY NOT MADE ME TO CONTACT.

Airtel Service — losing 30 R.S

On 16th september 2009. I was surfing tagtag.com. In that web page i assume there is no any charges to click any site. But when i went other pages i saw one add it was just icon no discription no information thats why click that link and suddnly i got msg that thanks for using wapsubacctress service on airtel live. i didnt went on airtel live wep page. I m sure something wrong with airtel gprs. maybe somebody haking them and airtel coustomer loosing their money.

Sir,

I have airtel sim with no [protected]. On 19th July I reacherd 50 Rs. I saw the balance came
42 Rs.Few minute later I saw 27 rs has been deducted from my balance.
1.Now I tryied to contact Customer care hole day but couldnot.
2.I contact customer care from anotther phone I got. he kept me on line 5 minute
then he disconnect the phone without giving any solution.
3. I contct from another once more she also kept me on line more than 20 minutes without any
solution and finally I contact another number supervisor same thing happend.
4. I asked her to give the head office phn number she denied to give and disconnect the number.
None of the told me their name when I asked.
I had very bitter experinec with Airtel since long time back.
All togeather I have 8 airtell sim in my family. If you give me any solution then OK
othewise tell me how I will change these no to BSNL or any other service.

I am waiting for reply.

Namaste Ankit,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ankit,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — EXTRA BALANCE DEDUCTION

Respected sir /Madam

Today I activated my daily my mobile office whose rent is Rs. 25

But my balanc dedtced Rs. 59.
when i activate my service then my balance was Rs. 152 after 10 minutes my balance was Rs 93.
When i call customer care there is no responce if we call customer care more than 2 times then customer care blockes our services for CC.
What is this ?

vodaphone Customer care is excellent but your is so bad.

if you can return my money so pls...

My moblle no is [protected]
Name: Amit Bhardwaj
State Haryana

Namaste Ms. Khot,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Khot,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel — disturbing calls from a number

any one disturbing me with calling me
i am request to u for sending me information about this airtel number s [protected] address and name of this person immdately
sending this information on my email id gandhiji.[protected]@gmail.com please in 24 hours

Airtel — Disturbing Phone Number, require name of the owner

Hi,

I am frustrated from getting many calls from this number late at night when my kids are asleep, I cant keep my mobile on silent mode as I am on call from my office. Its disturbing my kids and my family. please help, I would like to know the name of the owner of this mobile number [protected].

Bharti Airtel — disturbing calls

I Mr.Shailesh Rai using airtel no. is facing problems of constant calls by their call centre executives for activating various stupid services like caller tunes n etc.....Not only that the illeterate executives hired by the company shows the status of the company and kind of service they can afford and give users....To add they also deduct money from my prepaid card for the services i have not activated in my whole life and when i call their , so-called , helpline service first i cant get thru the no. , than i get a reply from their unprofessional executives that they dont have any powers to help customers ....so what are they paid for ? if they cant help customers wat are the helplines for ? A very wrong and unprofessional attitude by Airtel not only mentally stress a customer but also shows how bad service can they provide and how low their status can be ....

Airtel — disturbing over phone

Dear sir/madam,

Ref : connection no [protected]
connection no [protected]



This is hereby to informe you that 2 airtel no.[protected] & [protected] are Regularly disturbing me since last 2 days. The person is using slam languages and continuously giving calls for the whole day. As a girl it is a very Embarrassing and non tolerable situation. Since the situation was out of my countrol and was not able to find the way to over come, i have written to you.

Further i requeste you to kindly block the above connections permanently at the earliest.

Hope, you will take the necessary action without any delays.

Your cooperation in this regard will surely take me out of this problem and will by highly solicited.

Thanks & Regards,

Un - Disclosed.

AIRTEL-GSM — abusing

Pls give me the details of phone no [protected].Somebody missed call & abusing in my wife's mobile.Pls do the needful or get me the detail.
Thanks & regards,
Bikash

Namaste Kalyan,

This is to inform you that your concern listed on 16 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Kalyan,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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the problem was not resolved upto yet, however we have switch off the sim card, we want to know the call maker's address of [protected]. can you provide the details.

Namaste Karandeep,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Karandeep,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel — every week charged 10 INR

I WANT TO STOP THIS YAHOO ZONE IN MY MOBILE. THEY ARE CHARGE EVERYWEEK 10 INR.
THIS IS MY MOBILE NO. [protected]

It is airtel

Namaste Arun,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Arun,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Yogesh,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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dear sir
i have paid the amount of Rs, 834 which i am not supposed to pay,
The threatens from the legal team to my wiife and me during working hours were very bad.
It disturbed our lives so we unwillingly paid that bill to get out of this mess.

Regards
yogesh .

Namaste Yogesh,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Google — Payment not received

I signed up for Google Adsense last year in the beginning. In the month of november i completed more than $100 by displaying ads on my websites. On nov 26, 2008 Google issued me a cheque to my house address. It was for more than Rs. 6500. Today is April 7, 2009 and till date i have not received any cheque or any kinds of payments, letters from google. I am a student and i need money to purchase some books. Please help me. My mobile no. is [protected] [Tata Indicom]...
Please help me with this problem tat i am in due to Google. I don't trust google anymore because a few days back i received a Microsoft letter to my house. If Microsoft can send it, why not google???

respected SIR,
yet i had not recieved the prize awared

hi kanna i too didnt get my money. the survey s not opening . wat can v do.anything possible to get our money. i too from trichy only. can u help me. i[censored] get any details. send it to me id. [protected]@yahoo.co.in

Airtel Prepaid Connection — WITHOUT DEMAND AND WITHOUT INFORMATION EATED MONEY FROM PREPAID CONNECTION

CHITED BY AIRTEL
MP & CG CIRCULE

I have prepaid connection of airtel thats No [protected]. I recevied one SMS from [protected]. [your subsscription to the On demand Service has been renewed(30Rs. 30 Days, 30 Min Free) Call 543213 (toll-free) to enjoy your favorite Songs in 17 languages].This SMS I recevied on 10/07/2008 08:01 AM and cuted chares of Rs.30/- from My prepaid Mobile.
But Sir, I have not activated Mobile Radia and I no call to your custome care for talking this typ of service then why you active Mobile Radio in My mobile without infomed me?
I have no requerment any other services of your mobile company and I am not Inrested this typ of services. So why you charging per month Rs.30.00 without infomed me?
I request to custome care of airtel please refund My Rs.30/- in my prepaid mobile as soon as and closed this typ service who start by you without apply and without infomed me.

BUT I HAVE NOT RECEIVED ANY RESPONCE AND ANY SATISFICATION FROM AIRTEL CUSTOMER CARE. AIRTEL MOBILE COMPANY EATTING A LOT OF MONEY FROM CUSTOMER. PLEASE HELP US.

thanking you

Santosh Choudhary

airtel gsm card — for new connection

abhishek vyas
dear sir,
i ame user of airtel since last 6 year.i'm now go for study in rajastan from gujarat i have new connecton on my college id .iam there pain guest so icant have residence proff they stop my service of airtel card.please take some steps for it

Airtel Prepaid Card — Froad airtel

I know that airtel is the biggest company in india but it is very froad company in india i'm the one of them to feed them free money. From 2 months when i recharge my card then 10rs are deduced from my account i asked custmer executive about that bt they said u activate this&that service and chet me . So i'm telling u that Airtel is the bigest froad company so don't buy airtel sim cards let them go to hell

I know that airtel is the biggest company in india but it is very froad company in india i'm the one of them to feed them free money. From 3 months when i recharge my card then 10rs or 30rs are deduced from my account for radio songs or matrimonial services. i asked custmer executive about that bt they said u activate this&that service and chet me . So i'm telling u that Airtel is the biggest froad company. my mobile no. is [protected]

airtel prepaid offers — scam offers

airtel is the worst service provider on earth. they recently launched an offer saying tht - u get 200 minutes talktime on easy recharge of rs 100/-. rs 125min talktime(tt) wil b given immediately and the remaining tt wil be credited within 48 hours.but i havent received the 75 min tt even though its been a week. and when i checked wid the "customer care executives", they telme tht u ver never entitled to such an offer,although i checked several times with the customer care executives before recharging.i think smething should be done against this unethical,expansin greedy company.

Airtel Prepaid Card — internet problem

I could not acess internet on my laptop from last 10-15 days. When i open any website the error occured"Page can not be displayed" but no one customer care executive resolve my problem.so please look at the problem

Namaste Rakesh,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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my EC num;[protected] i have made a recharge to a customer ([protected]) amt of rs235, by mistake i did it 2 times please reverce the amt of rs 235 to my EC number please help me the txn ; id ;[protected] & [protected] my name ;shahulhameed outlet name;jothimobiles place ; coimbatore tamilnadu

Namaste Rakesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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BHARTI / AIRTEL — MNP MOVE TO AIRTEL

TO WHOMSOEVER IT MAY CONCERN

THAT I HAVE SWITCHED TO AIRTEL FROM MTNL AND I WAS EXPECTING A WOW FACTOR FROM AIRTEL SIDE BUT IT IS ABSOLUTELY DISCUSTING THAT ITS BEEN MORE THAN 24 HRS NEITHER ABLE TO ATTEND CALLS NOR ABLE TO SEND THE SMS THOUGH MY BUSINESS RUNS THROUGH TELE-CONVERSATION ONLY. THE PHONE SERVICES WAS DISCONTINUED FOR COMPLETE 1 DAY AND AFTER THAT ALSO NOTHING IS HAPPENING AND I BEEN TALKING TO CUSTOMER CARE EXECT SINCE MORNING BUT IN TERMS OF REPLY I AM GETTING THE COMPLAINT NO ONLY. LATEST CONVERSATION WHICH TOOK PLACE JUST HALF AN HOUR BEFORE AND THE REPLY WAS WE'LL GET BACK TO YOU BY 1st OF FEB'2011.

I REQUEST ALL THE USERS THAT PLEASE THINK BEFORE SWITCHING OVER.

Regards,
Taranjeet Singh
+91-[protected]

AirTel — for mnp

i have gave the application for MNP from airtel to aircel for last 20-25 days but it still pending

the airtel company can`t gave any answer

my no which i want to migrated in aircel is
[protected]
pls solve the problem


thanking you

sir first gave me the reason for why my number is yet not migrated

Namaste Dr. Ostwal,

This is to inform you that your concern listed on 15 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Ostwal,

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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i have gave an application to move in airtel from vodafone on 13/5/2013 in local head office of ahmedabad @zodiac nr. thaltej circle but still doesn`t complete my mnp
my mobile no is [protected]
pls do fast

i have gave an application to move in airtel from vodafone on 13/5/2013 but still doesn`t complete my mnp
my mobile no is [protected]
pls do fast

i have applied for mnp on 13/05/2013 to came in airtel from vodafone @ local head office @ zodiac but wen i contact vodafone they are said that airtel have doesn`t send any document to us so that we did`nt do any process on that mnp.

i have gave direct to airtel store but they didnt do any pocess
please do fast

my mobile no is [protected]

please do fast process

i have applied for mnp on 13/05/2013 to came in airtel from vodafone @ local head office @ zodiac but wen i contact vodafone they are said that airtel have doesn`t send any document to us so that we did`nt do any process on that mnp.

i have gave direct to airtel store but they didnt do any pocess
please do fast

my mobile no is [protected]

Airtel — airtel rude behave with customer

Hi, my self kartar solanki
i used aritel postpaid connection, my mobile were used to very high so i changed airtel scheme, before Jan 2008. but this time airtel charged 3 times payment from my credit card when i ask so airtel empl. told me sorry and they said they had my payment in airtel a/c for december mobile bill. they told me that they will deduct this amount in next billing cycle. But After my complant they cut my connection instead of rectifying there mistake and Now they are note giving response and they have very rude behavier
What I can say this type of thing are very cheap.

Please Help Me, what i can do. I was using these no. for long you I am having great problem because I will not be easy to change no and get some other
My mobile No. [protected] I want to Reactivate.




After that today i went Airtel office in sector-15, faridabad main market, i wanted discuss with airtel employee but he have rudly behave with me and he told me my no will not activate when i was say. i also taken a advance rentel plan in Dec. 2008 why u discunnect my mobile servce, but everyone not talk with me...
Airtel company is a very big cheat company

You can contact me [protected]

AirTel — worst mobile service

i reside in delhi but my parents are in bihar. my father's mobile number is [protected] which is airtel pre paid connection. for last one month whenever i am trying to call, it comes all the lies are busy. there is complete tower failure in majhowlia and surrounding area...whats the use of such connection if you cann't keep in touch with your family members...please do something to improve your service

Airtel Broadband — Airtel Broadband :: Zero cutomer service, harrowing experience

I’m a corporate customer for Airtel Broadband(phone[protected] since almost last 1 year. I have always been paying all my bills on time though the airtel’s online interface.

Since Aug 09 suddenly my online interface stopped working, I tried resetting the password but it did not work so I got in touch with Customer care and was told there was some server maintenance going on so nobody was able to access the online account. I requested them to have the payment collected from my home for which they raised a request but nobody turned up or even gave me a call. When I called customer care again to know the status of payment collected from home they said that the previous request was closed and the remarks said the customer could not be reached, this got repeated on several instances. I got bugged up as I wanted to pay my bills on time and frantically requested airtel to send somebody across which finally happened and I handed over the cheque.

Despite my complaints and request at the customer care I was slapped with the late payment charges which were never reverted back and on the top of it my connection was disconnected in Aug on the pretext of non payment of the bills. I called up customer care to inform them that the bill was
already paid and have the connection restored. The connection was restored after my call.

In the month of Sept again the same thing happened, I requested for the executive the come to my place to collect the bill but he never came never even called me up and had the call closed saying I was not reachable. I was again slapped with late payment charges which are not reverted till date despite my request. Finally the executive came and I handed him over with the cheque of 1570/- ( Total bill was 1619 (1569 -broadband bill + 50 –Late payment charges ). I also, requested for some body to come to my place to pick up the oct bill which was again ignored saying customer was not
reachable. My connection was again disconnected on 10th Oct. I called up airtel and gave them all the details like the cheque no, receipt number, payment date etc but they the supervisor AKASH SAXSENA was very rude and impolite. I made frantic calls at the customer care and tried making them understand that make them understand that I had already paid the bill via cheque handed over to the airtel’s executive and can make the payment again after the request me to make the stop payment for previous cheque and raise a new cheque but all in vain the unhelpful and un-understanding staff in customer care did not understand anything.

My connection is still disconnected and I have had harrowing experience with airtel. Please get all details though the call logs made at customer care.

Airtel — rude behave and delay in service

one of my airtel no was blocked by the ur company due to veryfication process whenever i veryfiy my no to ur cce call.til now company didnt start my outgoing nd incoming too, my no is [protected], plz reply what i do ? or when i go to local ARC THEN THEY REPLY PLZ GO TO PREPAID OFFICE THAT IS NEAR MANU MARG,TIWARI CLINIC, WHEN I GO TO LOCAL PREPAIED OFFICE THERE IS A LOW MEMORY ,RUDE GIRL SITTING IN OFFICE THAT DONT KNOW HOW TO TALK OR LISTEN TO CUSTUMER .SHE STRAITELY SAY I CANT HELP U CALL 121 THEY ACTIVATE UR CALL I CANT DO ANYTHING.

AFTER ALL THAT ,I GO TO MY SHOPEKEEPER WHO GIVE ME A CONNESTION ,I TOLD ABOUT MISBEHAVE OF THAT PARTICULER GIRL (VANDANA ) HE TELL ME TO GO MAIN OFFICE AND TALK TO ZSM OF ALWAR CITY MR. PRASHANT AND TELL ABOUT THE PROBLAME .I GO TO MAIN OFFICE BUT THE GARD DIDNT GVE ME PERMISSION TO MEET ZSM, HE SAYS PLEASE TALK TO CSD MR. DINESH .

I TALK TO MR. DINESH AND AGAIN STRAIT FORWED HE TELL THAT NOW WE CAN;T START UR NO. UR NO. IS BLOCKED ,

THIS WAS IS THE VERY SHAMEFUL ATTITUDE OF UR EMPLOYES THAT THEY SHOWN ON FRIDAY 16TH APRIL,2010 AT ALWAR CITY .

PLEASE DO THE NEEDFUL I[censored] HAVE SOME SENIOR PERSON IN COMPANY.OTHERWISE I BELIVE ON THE WORDS O[censored]R MAIN OFFICE GARD HE TOLD ME THAT :"telycomm sector me kisi ka kuch nahi hota"..


wait 4 reply

Puneet bhatia
[protected]

AirTel — Airtel the worst company and customer service...

I have to say that Airtel is one of the most unscrupulous company I have met. They have no qualms about troubling the customer and causing grief...Here goes my story...

Story #1: Mysterious closing of complaints without resolution
I have Airtel Broadband & IPTV in Gurgaon. Initially I had no problems and I was happy with the service. Then my work required me to have uninterrupted internet which can only be possible in Gurgaon if you have a UPS installed otherwise, you are hosed (thanks to the wonderful Haryana Govt that is happy to compare itself with Bihar and UP, per the CM in a recent meet). So I went ahead and installed UPS and all was well...Recently I started getting into this problem, whenever the lights switches from primary to backup and few minutes later back to primary I lose the internet connectivity. So obviously I checked all my electrical connections and devices, they all remain on during the power switching...I also did a test by turning off power to my UPS from the mains and then turning it on, to simulate the issue. There was none, this made me think that there is an issue with the Airtel equipment sitting outside my house (i.e. where they aggregate all the connections from the various complexes). Knowing this I started filing complaints about this behavior. It's been nearly 1.5 months and 4 complaints down and nothing has happened. The most funny part is one of these four times (I think the second complaint) a physical Airtel-Alcatel employee showed up at my house to debug the problem. When I explained it to him he understood the problem, then he did the same test as I did (turn off the power to the UPS and back) and nothing went wrong...so he concluded that there is NO issue and closed the complaint even when I told him that I had done this test and the actual problem may be outside my house (in some airtel equipment). I also told him he should wait for the problem to happen i.e. wait for the power to switch, to which he said he didn't have time. He in fact told me I'm the only one with this complaint so I shouldn't be complaining. And being adamant , he decided to go ahead and report "no trouble found" and the ticket was closed. Since then he keeps closing the tickets I have filed without calling me or coming to my house. And guess what the problem is 100% reproducible, only thing being that they have to wait at my house to see if happen...lights go out in Gurgaon 3-4 times a day...so the wait could be longer or short depending on when they come, IF they come. With this frustration, I have decided I am not going to pay my monthly dues till they fix this problem. With all the complaints I have filed I have asked the exec to make a note in the complaint that I am not going to pay the bill. In fact, I also sent email at [protected]@airtel.in and they have not responded either. 4 complaints down and 1.5 months later I continue to suffer....

Story #2: Mysterious phone bill despite being cancelled one month ago
I had a mobile from Airtel for my office purposes. I left the company and being an exec of the company the company paid for my mobile. So on the last day my admin called Airtel to close my account and tell us what the due was so we could pay it off and the close would happen immediately. We paid the amount that was quoted to us and asked them to go ahead and close the account. However, every few days Airtel customer execs started calling and saying please keep this line, etc. To which I had told each one of the categorically that I already have another Airtel number (personal) and I don't need a second one, I am no longer with the company. Finally I started getting mad at them and they kept hanging up on me...Recently when I was paying my bill for my landline & personal mobile phone I see that the company phone (taken on my name) was still active and not cancelled and in fact they had an outstanding charge. So as usual I wrote to them at [protected]@in.airtel.com (this is another funny thing, how many email addresses do they have) and said I was unwilling to pay for this bill and that why had they not cancelled the phone as per our instructions and that they should talk to my admin in case they needed help? To which they kept writing back with their standard reply that the phone belonged to me and that the phone was having dues. When I asked why they had not cancelled it, they said it was cancelled but there was outstanding dues, we verified the credit card and we had paid for the amount on the day of the closure. So it looked like they had kept the phone active in the hopes that I will keep it and now were looking for me to pay for it as well. After 5-10 emails, I told them if they want their money they should talk to my admin or forget about their money. To which they replied saying they had changed the communication email and phone number...what silly behavior...I frankly don't know if they have bothered to call my admin to clarify or gain the money...but I can tell you this is yet another harrowing experience!

Story #3: Mysterious SMS'es to a DND number
This story is also very interesting. I have lived in the US for many years, they had DND service for phone, email, etc. And I had registered for it and it worked beautifully. So when GoI announced DND service for mobile phones, I was excited and probably the first one to register (smiling)...And lo and behold, few months later, I started receiving spam SMS'es and now it has reached to a point where I get at least 5-6 SMS'es in a day (probably more). So one day I decided to call 121 and complaint. The customer rep asked me if I could give her details of the SMS'es I was getting, so I said sure what do you need? She said, oh please give me the name of the sender (some characters usually), content of the message. Imagine once you have got 50 such messages what will be your plight if someone asked you to dictate these one at a time. Do you know why she was taking down the details one at a time? Because she was going to send a written note to each of these service providers that I was on DND and I should not be disturbed...great solution....Finally I got tired and went to the Airtel office in DLF Galleria, Gurgaon. I waited patiently and they exec told me I have to re-register for DND a new process was in place and his supervisor to him to do so. So I said that's great, but I am already on DND so why re-register? Anyways he went ahead and re-registered my number for DND. Then said in 5 days I will stop getting spam SMS'es. I was already angry by then because this guy was just trying to get rid of me. I went out tried calling the 121 and told them about why/how they re-registered my number for DND. The lady on the phone said nothing had changed in DND and that my number is already active, so she didn't know why their office exec had said a new process was in place. I asked her if she'd talk to the exec and she said yes. So went back to the office and asked him to talk to her, to which he flatly refused saying he was NOT going to talk to anyone. This clearly says that he was initially trying to get rid of me and when I caught him red-handed he could not bear it...so I decided to write a written complaint in that office (to which I have not heard back from Airtel) and I also write to the email address, to which I got a polite apology (which seemed like a pre-typed template apology) and I still keep getting spam SMS'es. Recently I got an SMS saying 4/5 paise to send SMS'es including to DND numbers...wow, what a blatant violation of the laws...Today I got a call from an Airtel exec, that they are coming out with a new sw that will fix my problem and that I should wait for 15-20 days more...I said I can only pray to GOD that this stops...because there is NO legal recourse to such a menace...Finally, beat this. One newspaper correspondent decided to call such spam SMS providers to see if they could actually send SMS'es to DND and they said "sir we can charge more money for DND numbers" so yes they can and that this is a great business...Imagine 322 crore SMS business in the country TATA being the largest service provider, why would the carrier want to stop spam...what will happen to their business. The only way you can be out of the spam directory is if you are a big shot like Pranab Mukerjee, he got a spam call for a home loan, he took up this issue and it seems the providers have made sure that the big shots/politicos are not on the spam list...wow what a country...

Govt. enterprises are gone but they have created monsters like Airtel that have no scruples about troubling customers. They just dont F*%#@ care!

I hope Mr. Bharati Mittal reads this write up decides to experience his companies own customer service....


Troubled Airtel Customer.

Airtel — Worst service providers around all mobile companies

I had recharged my phone with an amount of 95/- rs on 9/1/2012 for availing message service of airtel but the same was not activated and when in evening i gave a call in their customer care they told i have not recharged only so when i gave them the Transaction ID they told it is reflecting now and they told they will be giving me a resolution by 13/1/2012 but i nvr got any update nor my service was activated so i called again and they told we will check and asked me to bve on hold and while i was on hold they disconnected the call and then i called again but they did not receive my call and even if they receive they disconnected the call.

Namaste Mushtaqdar,

This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(mushtaqdar),

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — disturbance made by airtel calls

disturbence due to airtel's call

airtel user — disturbance

my name is gitika demblani...i am a vodafone user...i am repeated getting vulgar messages from an airtel number which is [protected]... so i want to know all the details about the user...please...

AirTel — Miss Call Disturbances

Sir/ Madam
My I having troble from unknown number ie, [protected]. what to do at this condition

AirTel — disturbance

hello sir
my name is L . Anil kumar, i am getting call form this number [protected],please give details of him that can take action on him,if approach police he will suffer from it.he is distrubing on the night around 11.30 yesterday.he is mainly distriding in night so.please give details of his name , where area he live that enought for me to take action on him

i want to made punish him for using such words

Please block the unwanted calls on my airtel no [protected], which are maximum from [protected], [protected]

Namaste Mr. Panda,

This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(Absec Panda),

Further to our discussion dated 15 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste(Absec Panda),

We would like to inform you that your concern listed 15 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (mugutraoyk),


This is to inform you that your concern listed on 15 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (mugutraoyk),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

i also got the same message from airtel the second time on my mobile number [protected]. "you have consumed 100% of built in 3g speed, speed is now revised, inspite of having 210mb of 3g data. i am fed up of airtel 3g and customer care is note able to resolve my problem.

i also got the same message from airtel the second time on my mobile number [protected]. "you have consumed 100% of built in 3g speed, speed is now revised, inspite of having 210mb of 3g data. i am fed up of airtel 3g and customer care is not able to resolve my problem.