Airtel Complaints & Reviews

I recharged my phone no. [protected] on 10/09/2011 with Rs.200 which was debited from my credit card and i even got an SMS from Airtel confirming that my account has being credited with rs.200 but the amt was not credited to my account..on calling customer care i was told that as there is no scheme for Rs.200 and no amount was credited to this mobile noon this date...customer care could not give any information about the money and till date no refund has been made by Airtel.

same here [protected]. I reacharge but i din get my balance. I call more than 20 times in customercare they din give me properly answer at last one supervisor agree to gv me balance in 24 hour but . their promise. Service also . I din get my balance. I know that theifs name who din reply me properly. Vinay, ravi, sailesh, they cut my call without answer me.

Hi,

Last week i recharged my airtel prepaid no with Rs 150, 2 times.
Both the times amount has not been credited.

Please see into this request.

Regards,
Bharat

Even I have the same experience.I have recharged with 333 through on line.The amount got deducted from my account.Even i have recieved a message from Airtel saying that recharge is done.Please check the balance after some time.When I called to customer care they given some date and time and told within that time they will resolve the problem and i well get my amount back.But i didnt.Whenever i am calling they will tell by today evening you will get.But i didnt get any balance.And now whenever i am calling they are disconnecting the call without an proper response.

I have recharged my airtel prepaid number with 333 through on line.The amount got deducted from my account.And I have recieved a message from Airtel saying that recharge is done,please check the balance after some time.When i called to customer care they given some date and time and told within that time they will resolve the problem and i well get my amount back.But i didn't get.Whenever i am calling they will tell some other date.But i didnt get my money back.And now whenever i am calling to customer care they are disconnecting the call without an proper response.Please solve my problem and help me to get my money back.

Hi

This is to bring to your notice that, I have purchased Airtel Sim -mobile
No.[protected] during 2nd week of August-2012 ft Badarinath (Uttarakhand) and
using the same on my tours.

Yesterday 28th August -2012 at 11.10AM I have Recharged Rs.1050/- from
Hyderabad vide Transaction ID Nos.

Rs.150/- TX ID No. 86851274 dt.28.08.2012
Rs.300/- TX ID No. 86956822 dt.28.08.2012
Rs.300/- TX ID No. 86959180 dt.28.08.2012
Rs.300/-TX ID No. 86969601 dt.28.08.2012


But I have received any Credit of Balance for Rs.750/- I didn't received
SMS for Credit of Rs.300 for transaction ID No. TX ID No. 86959180
dt.28.08.2012

When I check with Customer Care hyderabad [protected] Hyderabad, they asked to
check with Customer Care UP- West Uttarakhand [protected].

When I call to UP-West Uttarakhand [protected] they ask me to stay on line more
than 10 Min. and ask me to check Airtel Agen where I made Recharge.

This Agent tells that, we are not responsible ask the Customer Care .

Hence please look into the matter and give Credit of Balance of Rs.300/-.(total
of Rs.1050/-)

In this connection, I sent and email to [protected]@in.airtel.com on 29th August-2012 against that, I have received an automatic replay that the problem will be resolver by 30th August-2012.

But till now I have not received the Balance and there is no replay from Customer Caare.
I also called to [protected] from my TATA Indicom No.[protected]. In that an automatic connection choice where in I could not spoke the Customer Care people (No Option to connect Customer Care Person) more over I wasted my money more than Rs.20/- (talk time by pressing options) but no use

Hence Please look into the matter and do needful at the earliest.



Regards
V.Kamakshi
[protected]
[protected]
[protected]

Namaste Mr.Kamakshi,

This is to inform you that your concern listed 31 August 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Arti,

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Arti,

We would like to inform you that your concern listed 24 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi my name is Priyanka Verma. I recharged with Rs. 111 full talktime twice without noticing that even the first one didnt get credited to the account. Please see that the balance get credited to both the numbers as i am putting the details below. If the problem does not get sorted out, future transactions are dubious from my side. So please do not let such a reputated name as Airtel be maligned by putting on schemes which are not even effective.

order id AI[protected]
transaction id [protected]
subscriber id recharged [protected]
operator AIRTEL
circle Tamil Nadu
you paid (Rs.) 112
recharge amount (mrp) 111
convenience fee* (Rs.)
(for partner discount coupons) 1
date & time [protected]:36:12


order id AI[protected]
transaction id [protected]
subscriber id recharged [protected]
operator AIRTEL
circle Tamil Nadu
you paid (Rs.) 112
recharge amount (mrp) 111
convenience fee* (Rs.)
(for partner discount coupons) 1
date & time [protected]:01:40
*Inclusive of service tax

Iam a customer of AIrtel No.[protected] TXN ID[protected] and i have recharged of Rs.120/- through online SBI bank, the amount not credited please check and call back

Namaste (shoaibnaz ),

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (shoaibnaz ),

Further to our discussion dated 24 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (shoaibnaz ),

We would like to inform you that your concern listed 24 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Mobile Service — information about my balence

good evening sir,

my no is [protected] ,sir i want to ask you something.i m user of airtel prepaid no. and yesterday on[protected] at 6:00 pm to 9:pm with in three hours i want to unsubscribe the service of friends chat from my mobile, thats why i called to customer care 121 service, and asked them how can i unsubscribe it then they told me a no. which is 54321600,and told me call on this no and subscribe your friends chat service.i did all this
and i got the result,they told me "your friends chat service has been stopped",
on that time i felt every thing is ok now,but after some mints i got another sms and its told me "thank you for subscribing to friends chat despite i didn't call after getting unsubscribe message.and they cut 30 rupees form my balance.and when i asked them why its happened please give me the proper reason or let me connect with your head
they they didn't connect.
please sir ,i have a lot of expectations from you,please tell me why its happened?give me all the details, why they cuted my 30 rupees,and if they can stopped this service why the made me
confuse ,why they didn't stop this service directly.who is the responsible for that ,me because i m a airtel user or they?, why they are making me fool since yesterday.
i need result sir,and this i have a lot's of expectations fom you.

i am expecting to you for a prompt reply by email or SMS.

thank you.

On my mobile no;[protected]
In every month the service of hello tune, airtel friends chat, songs&other service are automatically subscribe on my mobile no and the cut balance. please stop allthis service. And don't subscribe any services

Airtel Mobile Service — Deduction balance

Sir,

My Mobile number :[protected]
Airtel mobile service provider activated NATIONAL NEWS ALERTS service without my request on may 09 2011 they charging Rs.1 per day . I called the customer care people since 11 may 2011. They are not responding me properly . I wrote email to them .They gave confirmation email regarding the service deactivation on may 23 2011 .But the service still is active .My Balance is deducted Rs.1 everyday.

i would like to complaint the above matter .

Napolean kagoo
[protected]
Chennai

Namaste Dr. Mallick,

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Dr Mallick,

We would like to inform you that your concern listed 24 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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the problem is not resolved. airtel has deduced Rs 11 from my balance today also. whenever i am calling customer care, customer care executive says no value added service is activated in my number. then why are they deducing my balance every week? i did not send even a single sms from my airtel number in last 20 days. though they are deducing my money every week.

airtel did not deactivate their auto activated sms service and deducing my balance every week.

Airtel — MNP code not received

i want to change my netwok from airtel, i send two sms for mnp but airtel not send mnp code, my airtel no. is [protected]. i request you for an action against airtel. THANK YOU

AirTel — Complaint of Airtel MNP service

In last 2 months I have raised a request for MNP (Mobile number portability) for 2 times. Every time people from Airtel give me a call and ask for the details about problem. When I put request for the first time they asked me put a network complaint and if problem is solved then MNP request will be held cancelled and if not solved then MNP request will remain open. I trusted them. But, the problem was not resolved and also the MNP request got closed and they mentioned the status of the complaint as resolved as I see in my account online.

I again raised another MNP request and this time again they called me, but since I was aware of the cheating done by them last time, I insisted on not to put a complain of network issue with Airtel. But, still I see network complaint in my account ans also, the status of the same has been resolved.

I called customer care and they said that MNP request is in progress and I can't trust them again. These people are really ridiculous. No phone calls have been received from them about the status. I guess putting complain on this site might solve my problem. I have another airtel number with me and soon will close the number.

Thanks and regards,
Prasad

AirTel — mnp code not received

my name is nitesh saini & my no. is [protected]
i message for porting code here but till now i didn't get any reply from you and they detected my internet memory. i should have got 200 mb but i got only 75 mb.so please solve my problem as soon as possible. i shall be thankfull to you for dis act of kindness....

AirTel — MNP code not received from Airtel.

Dear Sir,
I am Govind Ram and my Airtel Mobile Number is [protected]. I have sent a message as ''PORT [protected]'' today but I have no response from Airtel. I can't make any call to customer care of Airtel. I am requesting for a help. Please help me.

Namaste Ms. Mevada,

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Mevada,

This is to inform you that your concern listed 24 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Mevada,

We would like to inform you that your concern listed 24 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — wrong number

sir i get a call from tis num [protected].this person call me & talk rubishly to my sister sir so i want a full name &address of him sir

[protected]

DishTV — for number registered

sir mere dish tv ka vc no hai [protected] aur mera registered mobile no hai [protected] sir mein chahta hu ki mera purana registered mobile number hata ke mera naya mobile number registerd kar diya jaye mera naya mobile number hai [protected] plese change the no thankyou

my vc no. [protected] n my registrd cell no is [protected]
i send 3 times to convert my dishtv silver pack to silver saver pack my nothig will happn
plz help me ...
plz convert my pack

Namaste Kunal,

This is to inform you that your concern listed on 24 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kunal,

Further to our discussion dated 24 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Kunal,

We would like to inform you that your concern listed 24 Mar. 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

This is to inform you that your concern listed 23 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Gupta,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Dish TV — Cheating the Customer

I purchased a dish tv connection when the Government set a deadline and the local cable operators started facing the heat with their existing customer. Over the years I have learnt some very startling facts and interesting ways of cheating the customer.

1) MOVIE-on-DEMAND: In the first year of joining up you get a bouquet of movies to view free of cost. Subsequently you can forget about this free bouquet because you've invested in a antenna and in short - you've been made a SUCKER.

2) REMOTE: Try purchasing an additional remote (because your existing remote is damaged). You have not covered your STB under AMC (paid extra) so there will be an additional charge over and above the cost of the remote. - You've been made a SUCKER.

3) Local authorized Agents: Try speaking to them about your complaint - 'APP DISHTV ke number leke directly unse baat karo'
SUCKERED again.

The only people who have gained out of this whole affair is the Government and the company. The public have been suckered into a piece of junk on their rooftop.

regards,

A SUCKERED customer

DISHTV is not giving sports active, sanskar, neo cricket, neoplus and they removed highlights on demand

Dish TV — Cheating Update by the service Provider.

Dish Tv claims as Indias No. 1 DTH company. I am using Dish tv from one year. I was using silver pack of it but once I received msg from company to recharge by Three month's amount at one time and get some additional channels in this pack. I have recharged by the amount and they had shifted me in the higher paying plan which they have as Silver Saver.

Now I want to go back in my previous pack but they want me to recharge by the same pack and pay more amount to go back in the previous pack.

The same thing also had happened previously also also. They charged me Rs. 40 extra to go back in the lower amount pack.

This is really disgusting. I want to go to Customer Forum for the complain against the service Provider and want to rescue the number of customers like me.

Dear sir,
i am your dish tv customer my id no. is [protected].
i am paying 630 ruepees paid for 3 month.
along with sport channls( i selected pakage of rupees 210 p.m. I can not see e.g.ESPN, TEN SPORT, STAR CRICKET, )
so please relesea that kind of serviceses of sport chanels.
my contact no is [protected]

Dish TV — 23 hours complaint not resolved

i am one of the customer of dish tv, my connection r not working last 23 hours,
my dish tv complaint no is 54904246, but no one give me a solution from dish
tv side, this is very poor customer resoluation system in this company,


bakwas company in india, no one responsible any complaint,

that's it

Dish TV — DISH TV Cheating Customer

Don't belive DIsh TV offers. They will not provide what ever they offered & i complained almost morethan 50 times within 2 months & every time the customer care service give different reasons for the same. Still the problems not resolved. I also using BIG TV connection for the last 2 years, & they are offering very better service. Initially we think that DISH TV is best by seeing their offers & services, but really they are the waste services offering in India.

Please don't buy DISH TV connection. Take any other DTH connection. Many hidden problems are in thier service & they will not like to solve the problmes. I can give proof for all the problems. Call me [protected] or send mail to [protected]@gmail.com if you need any guidance/ clarifications.

Airtel Dish Tv — Enslaving Customers

Dear Sir/Ma’am, I am using two Airtel Digital Tv connections currently and my customer id is [protected]. I wanted to upgrade my existing connection to HD DVR. After sending numerous queries on Airtel website which never got any response I learnt the procedure from one Ms Suman who informed me that I have to deposit Rs 2600 then request for an upgrade. I did so and gave a call for registering for upgrade only to be informed that I had to deposit a sum of Rs 3390 and not Rs 2600. After having deposited additional Rs 1600 I registered my request and was given a Number 13125671 and when I requested for an installation on the same day I was informed that the installation will take place on 30 October 2011 at 1500 Hrs. I got a call from Mr Laxman at 1100 Hrs on 30 October when I was not at my home and he insisted that I come back at the earliest. I informed Mr Laxman that I shall not be able to return before 1300 Hours and he can plan on the time given earlier of 1500 hrs only. He asked me to come at the earliest as he was in the locality and said that he would not be in a position to come back as he had to go somewhere. When I left all the work and returned and gave him a call to install the HDDVR he said that he was busy and would be able to come only after 1700 hrs. I then contacted customer care to cancel the installation only to be told that now I cannot cancel the installation as it’s against company policy. When I asked for termination of the two connections so that I could use some other service provider like Tata Sky or Reliance I was informed by Mr Vivek that if I do so I stand to forfeit whatever balance I have in my account. He gave me the number of one Mr Pritam Negi whom he said would reconfirm whatever he had told me. I wish to seek a clarification on the same and in any case seeing the attitude exhibited by the customer care personnel of Airtel Dish TV and their service engineers I wish to terminate my connections with Airtel. I would solicit an early response regarding how to seek legal alternatives and inform all potential customers through all available public means regarding this draconian policy of Airtel company which enslaves its customers.

With Esteemed Regards,
Yours Sincerely,
Atul Pratap Singh

Namaste Mr. Sharma,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sharma,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hello,

I HAVE NOT RECEIVED ANY CALL OR INFORMATION FROM AIRTEL DISH TV after I had initially written in this forum.

DO NOT JUST GIVE FALSE ASSURANCES to the readers and me just by writing in this forum. -- Please ACT.

Hope, that AIRTEL DISH TV will do ethical and transparent business.

I have not received any call or information from AIRTEL DISH TV regarding resolution of my problem, also I have sent a mail to [protected]@in.airtel.com on 31-Mar-13, also there is no response to my email.

NO ACTION FROM AIRTEL DISH TV so far.

Thanks!

Dear Forum,

As you can notice from this communication thread (Start to end), how AIRTEL DISHTV is be-fooling customers by posting fradulent and false responses. There is no response via phone or mail from AIRTEL DISHTV to me after I posted the initial complaint.

BEWARE AGAIN THINK SERVERAL TIMES BEFORE YOU SUBSCRIBE AIRTEL DISH TV CONNECTION.

my No. is alternate no. [protected].

Namaste Mr. Chandna,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chandna,

Further to our discussion dated 23 Mar. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Chandna,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Arora,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Meena,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mahansaria,

This is to inform you that your concern listed on 23 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Mahansaria,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Ms. Rao,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Rao,

We would like to inform you that your concern listed 23 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AirTel — No Support

i bought a airtel datacard 3G usb modem 27.09.2011. since then till today i am not able to use it. i called the adyar showroom, chennai more than 10 times and airtel customer also but they are not able to help me. please guide me to get a solution. Pawan, [protected].

Namaste Melbinshaly,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste( melbinshaly ),

This is to inform you that your concern listed 23 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste( melbinshaly ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I want to port my number to DOCOMO 3g, I raised a request for the same which was rejected bu Airtel. Please resolve this as soon as poosible.

Mobile No. [protected]
UPID: AL414728

I want an MNP to DOCOMO 3G. I submitted the request long back and i didnt get any updates after that and yesterday I came to know that AIRTEL rejected the same. Please resolve this as soon as possible.

Bharti Airtel Ltd — Airtel rejected my MNP application

Airtel rejected my MNP application


I requested MNP from my Airtel prepaid (Tamil Nadu) to BSNL prepaid on 03-02-11 and got unique porting number AT126216, and my mobile number is. [protected].



I waited till[protected] and then made call to BSNL and got the reply that its pending with Airtel. I contacted Airtel several times and they were not able to tell anything.



Finally I got the information that my MNP request has been rejected on address proof ground as my new address is not matching with my old address witch I had given when I taken Airtel connection.



I am a central govt. employee and every year my address changes now how can I retain my 4 year back address and provide proof for the same. As I had given new address proof and given a singed request to change my service provider why my application got rejected? Do you expect me to go back in time and again live at same place when I got the connection and apply for MNP.


I don't know what are the problems here?



Kindly look in to matter as this is not an isolated case I had seen lot many similar complaint on internet.



Regards

Hemant Kumar Patel

Scientific officer -D

Indira Gandhi Center For Atomic research

[protected]

Dear Hemant Kumar,

We all are facing same problem from the No.1 worst service provider Airtel.
They don't allow their customers to go out, so MNP requests are rejected with any reasons.
Most of the reasons are false. you have to contact your Nodal officer of Airtel Tamilnadu

nodalofficer.[protected]@airtel.in
Mob: [protected]
and ask them to solve your problem.

If not satisfied contact Appellate officer.
appellate.[protected]@airtel.in
Mob: [protected]

Airtel Rejecting MNP — rejection of MNP

I am having Airtel connection and want to switch to TataDocomo but due some reasons the porting code has been rejected by airtel

Airtel — neither rejecting nor processing

1ST march i sent message for porting from my no. [protected]...but airtel was not willing to give my UPC ...after calling their customer care several times n they hunging up on me ...atlast dey sent me UPC...
Then on 6th march i went to docomo shop at south city mall and submitted my documents to them along with the UPC. I filled up the form myself and there was nothing wrong in it.They said that it would take maximum of 7 days to complete.
2 days back i received a call from an executive of airtel , he said that as the sim card in on my sister's name and i have applied with my OWN documents its not getting processed.And told me to re apply.
i tried to generate UPC gain but its showing the old one as airtel has not rejected my old porting request.i am in middle of it and feeling trapped.
please assist.
my email id is [protected]@yahoo.com
thank you

sir i have a mobile connection of airtel prepaid number [protected], i had applied for number portabilty in airtel several times but rejects it without any reason , so please help me for this .........thank you.

i’ve submitted the mnp application, as i want to move from vodafone to airtel so that i can get 3G in airtel.. but till now i’ve not got any information on mnp as my existing vodafone no is still active, i called vodafone customer care and they are saying that Airtel has yet send them the request to deactivate my vodafone no and when i called airtel they are saying that there dont follow any such procedure and saying my application has been processed from their end and airtel is saying that the issue is with vodafone. then i called vodafone mnp tollfree no and checked my mnp status- it still says application has been rejected due to contractual obligation but vodafone says it is not there issue and saying it is cleared now.. i called both vodafone and airtel so many times and both are pointing each other and i am clueless now and i dont know what to do to solve this problem..

AirTel — MNP- Rejection

Hi Sir,
I wanted to Switch my number [protected] from AIRTEL to VODAFONE. I applied for MNP to Vodafone but the Airtel has rejected my Request . i do not wish to continue with this network any more .
Kindly help me to get out of this worst Network

AirTel — MNP rejection

I requested MNP from Airtel to Vodafone for my 4 postpaid Airtel numbers on 12-06-11 and received unique porting numbers. I have shared the same with Vodafone team and they logged the request. But with no valid reasons I got all the numbers rejected by Airtel. When i called airtel customer care, I am hearing that i should re-aply the request from vodafone, but vodafone team says that airtel is not releasing even after 2 relogins for the same numbers. I am with airtel for the past 5 year and I am not sure why airtel is hesitating to release my numbers. kindly fix the issue.

The issue is for Mobile number[protected]. Kindly resolve.

@Rakesh Ranga,

I have already dropped a mail yesterrday to your airtel presence id. Please let me know if you want me to forward it again. The issue is not resolved and i haven't received any call back from airtel regarding the same, You can contact me anytime to my alternate number[protected] since my airtel doesn;t have network at my work area.

Thanks
Satish
[protected]

Airtel Not allowing for MNP Rejecting Porting to any other Networks
Im trying for MNP Since the Start of MNP in India But Still Remain in Airtel
Can TRAI Look towards customers like Me??????????????????????????????????????????????????

Mr AIRTEL Please Allow MNP For Me
I Dont know why you are rejecting MNP Every time by giving reason of CONTRACTUAL OBLIGATIONS.
If You Dont want to allow any customers from Ur Network Please Advertise it
Other Network giving lots Facilities why not You?
I am regular user of GPRS But your GPRS Package is Too costly I want to be update with my emails So along with calls I want GPRS So i am unable to recharge for your Costly GPRS Rates. So I want to change my network..
Your customer care Executives have no time to talk with customers. they call us during office time and when we said them to call later after duty hours they never do it.
SO Iam bored from ur company.
Previously My call rate was A2A 0.20 and A2O was 0.30 Rs but without any information and any notice to me it has been changed to 0.30 and 0.50 Rs. I Dont Know why.
If I forgot to Recharge for GPRS Package after Expiry within 1 hour I will Loose all my Balance due to automatic updates of mails.Like this I am loosing lot of money only for currency
I Want LONG DURATION GPRS PACKAGE LIKE FOR 6 Months or For 12 Months It is not possible for me to Pay Rs34.00 for Every 15 Daysbecause other networks are giving that facility im less amount than You Then why to pay more to You?
(Since form 2002 I am Ur customer My Previous No was [protected] but I lost that in 2010 and I got this Number)

mkhazi

airtel/MNP — MNP rejection again and again by Airtel

Hi,

My name is Krishan Kumar Bhardwaj and having a Airtel No. [protected] since long time. Now I am re-located to Mumbai but I want to continue the same number. As Airtel does not have any free roaming plan, I want to shift on TATA Indicom where TATA offers 2000 min roaming free per month.

I had submitted the documents twice but both time it is rejected by Airtel. The rejected msg says "CAF No.[protected] Entry 19 july and disconnect 20 july by doner opr".

I am regular customer of Airtel since long time but the way Airtel is behaving, I think, I shoud discontinue my all the Airtel Landline, BroadBand and Mobile connections. I have already taken Vodafone number in Mumbai.

This my last request to Airtel, If they can approve my MNP from Airtel to TATA.

Regards,

Krishan Kumar Bhardwaj
Mumbai No. [protected]

Namaste Mr. Bansal,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Bansal,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hello Sir

The problem is till persisting. I wrote my complaint on [protected]@in.airtel.com

Thanks for attending my query.

Namaste Mr. Halder,

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Halder,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (terwtere),

This is to inform you that your concern listed on 23 Mar 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste (terwtere),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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AirTel — SMS not coming

Hi,

from last 4-5 days I ahve not received any messages.could u plz check & get back to me .

also give me customer service no so that I will directly get in touch with dem.

AirTel — SMS

MY BROTHER STAYS IN KOLKATA, PARK ST AREA.WHENEVER HE SENDS AN SMS TO SAUDI ARABIA(ie, to me) I NEVER RECEIVE NOWADAYS BUT HIS CHARGES ARE DEDUCTED AS USUAL.

THIS IS ALSO VERY PROBLAMATIC BECAUSE THE SENDER REMAINS CONFIDENT THAT THE MESSAGE HAS BEEN CONVEYED WHEREAS ACTUALLY IT IS NOT.

SO I REQUEST AIR TEL CUSTOMER CARE TO LOOK INTO THIS MATTER WITH RESPECT TO THIS MOB #[protected]

Airtel — we are going some where

we are going some where so we want to cancel our internet service for some time.
our account no is 00087231

Namaste Kalyan,

We would like to inform you that your concern listed 22 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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AIRTEL PRE-PAID CONNECTION — deactivaation of airtel pre-paid connection after one month

I have taken a airtel pre paid connection with the scheme on purchase of nokia mobile phone. The shopkeeper assured to activate my connection within few minutes. However, I got connection from some other vender of airtel. My phone started working. It goes almost one month. Suddenly, six days before, connection of airtel has disconnected. After inquiry from Customer Care, I came to know that my address verification was failed and I have to submit another application with one photograph with Identity & Address proof. I have again submitted on 19.07.08 (Saturday) evening. They assured me that your connection will re-activate within 48 hours. It has been past almost 40 hours but the connection is not re-activated.
I don't know who varifies the address without talking with the customer. It is your duty to verify personally by visiting the residence of the customer or telephonically until the verification has got completed. This is not fair that you cut the phone and harassing the customer . This is taken very seriously and it can affect your business.

Airtel India — Looting of its customer

Airtel has started the business of looting its customer.One fine day i recieved a message from airtel that my cricket pack has been activated(which i dont know how) and to discontinue dial some toll free number which i have been trying since last 15 days but the response is that the number does not exists.I am right now in roaming and i have been trying the 121 customer care no. But after a long procedure my call is being hanged up.This is really insane while they continue to deduct rs 5 daily from my account.This is not the first time some thing like this happening and i am not the first one either.I really think i should go to the consumer court now no matter what it takes.And to end this i'll suggest every indian that airtel though they are cheap but they are really cheap.They are the biggest cheater in india

Airtel Prepaid — fake charges for downloading games

Dear sir,

I am M.A.Waseem my mobile no. is [protected] prepaid and since from march 09 i am am occosiaonallly getting the message from the airtel services that i had downloaded the Javascript games and trhe amount has been deducted from my acount 5 times. for 4 times Rs 15/- was charged and for one time Rs 50/-. I had made no. of complaints but still this mistake is continuing. they are not ready to refund the amount and at the same time i dont have any game in my mobile dowloaded from their services.

AirTel — Pre paid fraud

Dear,

Iam having an air tel pre paid connection since from last more than 5 years(No. [protected]), Recently fromlast 2 months im facing a major issue with it, whenever i got this number recharged automatically that recharged amount has been dedited from my airtel account and it shows a negative balance always, talked to your customer care executives several times, but nothing has been done, now even they cant connect me to the custumer care executive any more, done know whome to talk with for this.


kindly get this resolved and if possible provide me the reasons of getting that amount debited from my account.


in wait for tour revert.




Regards, Ramji lal
[protected]

SIR PL STOP THIS NO OR TAKE SOME ACTION AGAIN MR PRATIK I MEHTA RES ADDRESS IS IN DOMBIVALI IS MISSUSE MY PHONE NO [protected] & TALKIN DISS MANARABLE LANGUAGE WITH MY RELATIVE WHOM CALL IN THIS NO SO PL PL PL
THANKS
PINAL M SHAH
[protected]

AirTel — about fake deduction

dear sir,
my airtel mobile no. is [protected].i am activate night mobile office pack on my no..this pack is valid for seven days.Airtel deducted rs.35 from my account but my service not started.he also not pay my balance to me.plese help me in this matter.

Airtel — MAKING PEOPLE FRAUD

My complaint is about that i m retailer in mahim(W), mumbai400016.I recharge prepaid connections for airtel customer.As i'm the retailer i make Trancsection of more than ten thousands.The dealer frm airte fraud us.In mahim he made fraud around two lakhs(2, 00, 000Rs) from all the retailer.where we can go what airtel is doing there is no direct contact for this problem?

my mobile no is [protected].
Today i receave a message from mobile office (from[protected] & deduction in balance Rs-10,
but i do not use mobile office, please sent reason of deduction in balance in my no.
when i use mobile office and activate internate connection then net is activated but do not open any wave page...why...
and also deduction in balance without any reason...please recover your service.

AIRTEL PRE-PAID CONNECTION — Airtel Pre-Paid Fraud

Airtel Prepaid Fuard – Disconnection after Re-Charge

I had taken a Pre-paid connection from Airtel 0n 23-07-09 No. [protected]

I submitted the documents of identity as Driving License and Original Copy of Employers certificate on Company Stationary.

I did a recharge of RS 1000/- which was accepted by Airtel.

Immediately one day after the recharge the connection incoming was disconnected saying the proof of residence is not valid. I had the documents resent through the dealer, explaining that the same had been ccepted by Airtel for Land Line Connection. The Land Line number has been given for reference to the Airtel Call centre, where I have have made many calls.

On 31 of Aug when I go with the proof of residence, of land line phone bill, company tells me that the number has been recycled.

About the money that was put in for re-cahrge- FRAUDULENTLY USERPED BY AIRTEL. WITHOUT ANY INFORMATION TO ME THAT THE NUMBER IS RE-CYCLED.

Excellent way of collecting money in one kitty from small time pre-paid customers to increase profits. Let them buy the connections, trouble them for documents. Even after they give the documents, eat up the money.

I am surely considering taking Airtel to Customer court for this. I am considering disconnecting the land line also. There are companies which treat the customers better.

Dear Sir,


I am David Fredrick, my mobile no. is[protected] prepaid life long sim from past 4 years I am using this mobile service and recently from mid september till date I am getting the message from the airtel services that i had downloaded the Javascript games and I have been charged from 24th September, 1st, 8th, 14th, 21st and 29th October totalling to Rs.170/-. I had made no. of complaints to the customer care service but still this mistake is continuing . and at the same time i dont have any game in my mobile dowloaded from Your services.Kindly refund the amount which has been deducted.

thanking you
david

AirTel — AIRTEL PREPAID FRAUD

Look at the letter written by me to Airtel customer care and look at the irresponsible reply ;

Dear Mr. Gopal,


Warm Greetings from all at Airtel!

This has reference to your below email, we would like to reiterate that we would be unable to credit the amount of Rs 178/- towards the mobile number [protected] due to the expiry of the validity period.


Should you require any further clarifications, please do call our 24-hour Customer Care on 121 [toll free] from your Airtel mobile or[protected] from all other phones. You could e mail us at [protected]@airtelindia.com.

We assure you the best of our services at all times.

Warm regards,

Manjula M
Nodal Officer Team





S Gopal<[protected]@yahoo.co.in>
11/24/2009 10:47 AM
To NodalOfficer.[protected]@airtel.in
cc
Subject Re: From Airtel!

P Please do not print this e-mail unless it is absolutely necessary P





Hi,

I regret to inform you that when I contacted the person who charged this amount , he told me that the amout would be credited to the lifetime validity of my account and a separate account would not be created. Also , he informed me clearly that Airtel started this new scheme of creating special accounts with effect from November 1 , 2009 . Since I had done the recharge on October 22 , 2009 this scheme was nowhere in the picture and was not informed to me at all. Hence if you are planning to make free money from your customers , this is what is known as fraud. I want my hard earned money to be credited to my lifetime validity since the shop owner who recharged this amount told me clearly that Airtel is committing this fraud. He is willing to support me and go to court or any place against Airtel to get the money refunded. If you want me to go to consumer court or any other point of justice , I can very well do that. I expect a favourable decision as soon as possible from your end.

As I told , the person who recharged this amount for me is ready to support me , since he well and truly told me that I recharged on October 22, during which there was no such scheme.

The address of his shop is given below;

SLV Enterprises

# 7 , Anjenappa Building,

Near Mallesh Palya Bus Stand,

Shop owners' Phone number - [protected].

I know that Airtel would not like to lose a valuable customer like me and I would expect a credit for the lost amount and nothing less

Airtel Prepaid — Fraud

Sir i have received message from airtel service provider that on my number there is an special offer regarding balance recharge. It has an offer of Rs 75 balance on recharging with Rs 25 recharge card. but when i recharged with it i got only Rs 25 as balance nothing more. when i complaint about it to customer care i did not get an appropriate answer and help. so please take some action regarding this .

I have been charging for jokes, cricket scores & even for calling customer care 121, this is very frastrating, I have never asked for these services. I have been a airtel customer for last five year, stop immediately my number is [protected]

Despite complaining that I do not want any value added service, Airtel continuously deducting the money from my balance. They charge for the services for which I have never applied / requested. They send dirty SMS, and unnecessary messages and continuously deduct the money. Even calling to the customer care........neither they provide proper guideline to my complain nor they transfer the call to the concerned personnel.

If they are deducting the money from my account saying that I have activated the service then Can they show me any proof that they have confirmed me that if I activate such service I will be charged the sum? They can not.........because they never send any SMS about the information / confirmation about the value added service.

Airtel is looting my balance. Please take necessary action against them and give me my money back.

AirTel — Fake DEDUCTION

This is inform to you that my mob is : [protected].
I am just fed up of Airtel, in last one week i have charge twice for game download.....that's rediculous. There system is charging falsely.
When i wake in morning i just found a message stating it i have been charge Rs 15 for game downloading. When i contact 121 for help they inform me that system is showing that i have download game at mid night 2.53 AM.... it's a time when all we are sleeping....thier stupid executive says they may be i wake up at that time and after downloading it i get sleep......

HOPE I WILL GET JUSCTICE FROM AIRTEL....

--
Hitendrasinh .Gohil

Airtel — looting

Hello,
I have been using Air tel card from last 4 years.Initially it was good but now seems they doesn't care about customer related problems.whenever we are going to call to customer care, it answers only by pre-recording service.My problem is i registered for friends chat service and after that i want to unregistered this service by calling to customer care.for this they mentioned one toll free number but there is only for sign out option from service only for some days.and cutting for that service is going on.I want to unregistered from this service immediately.
Now i thought to change my service from airtel to tata docomo.
Instead of spending money on cricket match sponsors my suggestion is to improve your service.people lost trust on u.

AirTel — complaint against Fraud and Loot of Airtel Prepaid.

R/Sir,
From 2005-06, i m using this [protected] airtel prepaid (Punjab) no.
i have activate sms pack on this no, but from today morning more than Rs.315/- has been deducted from my mobile balance, whereas i have balance my 2039 sms till 3 mar 2011. while i have recived no any information from airtel sevices that today is blackout day and all sms's will be paid.
so are requested to please reimburse my unnecessary deducted amount as early as possible and also please stop these types of fraud activities in future.

Warm Regards
Er.Rajiv Goyal INSAN

Airtel — Charge more--irrespective of tariff

I had a very good impression on Airtel but its sad to say that I no more have that impression. I am
charged more than I talk. We were informed that 1p/sec is the charge. If talk for 9sec they charge 11paise. If I speak for 39seconds they charge 41paise for the cal. When tried to enquire regarding this by calling 121, the call is attended by some agent and when I start explaining the issue the calls gets disconnected. Alas, I am charged 50paise now. If I repeat calling customer care, then same thing happens. This way 4-5calls get disconnected. I got vexed with the service.

Also, frenzo chat is activated by itself, when i kept a request , the service is stil not de-activated.
suddenly I discover that 20rs were deducted in my account. To enquire about why 20rs were deducted from my account, I made calls to customer care nearly 5times to de-activate the service. Even there also followed the same custom, cal gets disconnected evrytime I cal customer care again and again.


When I tried changing the network, I was informed that it might take nearly 7 days and I need to submit documents and during which 4days the number may be in suspension mode . What's dis, does it take 7days to change ur number and during which 4days u wil not b havg ur number activated??Does it sound meaning ful.

Please AIRTEL.....i request. Dnt trouble

Airtel Prepaid — Fraudulent charging

I am a prepaid subscriber of Airtel in Bangalore. On Sept 2, 2011 I got an SMS thanking me for "having subscribed" to Hello Tunes! I had NOT done anything about Hello Tunes, neither asking for it nor activating it. I could not talk to an operator to complain as the IVR system is so complex and confusing. Ultimately I found out I could unsubscribe to the unwanted service and I did that. I was informed that I have 29 days left of the "service". Then I found a sharp reduction in my balance amount though I had only used the phone for a few calls. I managed to call again and reach an operator today. He transferred me to his supervisor who said he will reverse the charges.

I hate to see that cell phone companies follow sharp practices like this. I hope that TRAI will look into this.

Ramani

Airtel (Prepaid Mobile phone services in Bangalore) — Fraudulent charges to my account

1. On Sept 2, 2011 my prepaid mobile phone account was charged Rs 35 for Hello Tunes, though I had not made any request for any such thing. I got an SMS saying "Thank you for choosing Hello Tunes. You have been charged Rs 35/- for month". I wasted a lot of time getting an operator on "Customer Care Number" 121 to complain to and then to get his supervisor and finally to get the charge reversed.

2. On Sept 6, 2011 history repeated itself, with my receiving an SMS saying "Thank you. Please dial 55223 to listen live Aarti from Tirupati Balaji temple. You have been charged Rs 10/- for seven days with 100 minutes o[censored]sage". Again I wasted a lot of my time getting this charge reversed. I asked the call center supervisor how he can prevent such fraudulent charging in future. He did not seem to understand what I was saying and repeated himself without answering my question. However, he agreed to escalate the matter to his superior.

3. Again on Sept 9, 2011 I received an SMS identical in content and Rs 10/- has been charged to my account once more.

4. We have all been reading that "value added services" is a profitable business for telecom companies. However, it is easy to recognize that fraud can be even more profitable!

5. I don't know how many millions are getting cheated by such unauthorized debits. TRAI should require a database of SMS requests for service requests to be maintained before debits are allowed. A penalty of Rs 10 crores should be levied from Airtel to discourage this pernicious practice.

Airtel Prepaid — Fraud services charges

Hi,

I am a prepaid subscriber for Airtel and my number is[protected]. I got automatically subscribed for Airtel gamesclub on Sep 10, 2011 and there was a deduction of 99 rs for the game which I never downloaded. On visiting http://gamesclub.in it showed that I never downloaded any game. I tried to un-subscribe the sending UNSUBGC to 54321 and recieved SQLDB error. Again I sent another SMS unsub gc to 56363 and this time I was charged rs 3 and still got the same SQLDB error in response.
On Sep 19 at around 2:30 am (when I was in my deep sleep), I got another message saying I have been charged rs 32 for downloading java games.
I don't understand how can one download when he is not using the phone. On visiting the http://gamesclub.in , i see that no games has been downloaded for my account.


I don't understand why AIRTEL is making this fraud charges and automatically enroll into these services.

. They did the same for me. I've never downloaded such a stupid hungama content game, but they charged me 99. I called cust service (121) and complained, but the guy who attended my call transferred me to a supervisor. All i heard is 2 rings and call ended. That's the last time i spoke to a person @ airtel cust serv. I tried several times, but never was able to reach the rep. Although it gives me the option 9 it's not connecting me to a rep. Have they all absconded?

Airtel Prepaid — Fake Deduction

I have Airtel prepaid connection of +91 [protected]. I received a notification on my cell on17/11/2011 and i just clicked on the same, just by clicking it resulted into deduction of Rs. 99 without any reason. Now when i have contacted the staff at consumer care, there is no proper response and the same is considered to be data usage by me whereas it was hardly 5 seconds time. how come 99 rs. can be deducted for something which i never downloaded further why such link was sent on my mobile. Earlier also 5 days before 45 Rs. were deducted from my account without any reason and there is no proper explanatory response from the customer care department.

This has been the heights of looting the public, we are already landing up paying so much due to internet plans, call tariffs and over and above that all these charges by such carriers.

Namaste Mukesh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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*****KEEP YOUR STUPID AIRTEL POLICY WITH YOU PEOPLE.****

already i sent email to your team. and i spoke about tariff plans .

you people are unable to answer.
you people are giving one excuse to us: ITS AIRTEL POLICY.

-----
we want to know what is and what type AIRTEL policy ??
becauz you are saying" First 2 min Calling of the day is (airtel terms policy)- BUT im our eyes you are looting to customers.

i need perfect answer from airtel. what type AIRTEL POLICY/how you can charge First 2 min Calling of the day -2 Paise/Sec.??

if customer recharge any plan to make low call rates then no need to charge again - again First 2 min Calling of the day -2 Paise/Sec.

you people should not charge First 2 min Calling of the day -2 Paise/Sec. IF CUSTOMER recharge any plan.

its called daily rental-RIGHT.!!!
so DAILY RENTAL system already closed.

you have 2 option:
1. you can take First 2 min Calling of the day -2 Paise/Sec.BUT (WITHOUT RECHARGE ANY other PACKAGE)
2. IF customer recharge any package to make low call rates then (AIRTEL SHOULD NOT CHARGE AGAIN -First 2 min Calling of the day -2 Paise/Sec.)


DO NOT MAKE FOOL TO US. ALREADY WE INDIAN PEOPLE FED-UP FROM INDIAN GOVT.


I HOPE YOU PEOPLE WILL UNDERSTAND.

Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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still my issue not solved

45rs reachrge then why again you people are charging first day 2 min normal call rates?
so what use to recharge low call rate package??

stop to this plan

Airtel — No Response on Complaints raised

Hello,
The Airtel Network coverage is just Horrible in my home. During each and every call, almost 2 - 3 minutes are spent just identifying where the signal is better and a lot of times calls were dropped.

I had raised a complaint on 21st October 2008 with Ref No. 18917776. Unfortunately I neither received any call nor any improvement in service.

Honestly speaking this is one of the crappiest Customer Care in this World, which I have faced so far.

When I used to approach the Customer Care Centres, I got nothing but the false promises. Call centres never directed me to any relavant (technical/managerial) person whom I can escalate.

I am still looking for some resolution from AIRTEL.

Regards,
Dhritiman
Hyderabad, SriNagar Colony.

AirTel — NO RESPONSE OF COMPLAINT [|BAL|9893174441|21012010108|]

I m Dr. Pranay Singh my mob.no is [protected].
I recharged my no. with 94 Rs topup plan for GPRS on 16th of december,that was valid for 1 mnth. On 12th of January early mng from 12.15 am to 1.45 am i browse net 25 MB only that was free within every night limit 75 MB and 154 Rs were deducted from my main act balance which was illegal
I had complaint twice no is CBDPA [protected] and ROVAD [protected]
Till now i didnt get any satisfactory solution, every time customer care persons are giving me time and date that they will contact but till i m waiting.
from my no services to talk to customer care executive has been barred.
Now i think i must have to go to the consumer forum.

Namaste Santosh,

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Santosh,

This is to inform you that your concern listed 22 Mar. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Santosh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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airtel 4g is pathetic...no proper speed n loss of networks always...when i had got airtel 4g the demo given was 11 to 15 mbps...but right now it doesn't reach upto 1.5 mbps..though complaining this thing 2 cust care no proper technical person is fixing it...too bad for airtel n i hate it.

Namaste (thandavamurthy ),

This is to inform you that your concern listed on 22 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste (thandavamurthy ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Hi,

I had deal with the same Guy Santhosh ([protected]). He said he is from Info Data Global Services, Kalyan Nagar. He asked me to pay 1000Rs as refundable advance for the broadband connection promising that he will install the connection the very next day but its been 4 days now and he ignoring my calls. I am planning to visit his office tomorrow. Please let me know if anyone from Airtel can help me get through this guy. I am happy if you can suggest me some other agent and help me get my 1000rs from Santhosh. You can contact me on [protected] My name is Kavan

I have been using Airtel Internet and mobile service for the past 10 years. I have never faced any issue like this before. How can you let such people spoil the reputation of your brand name? You have to take some action on him!!! He is a fraud.

Thanks