Airtel Complaints & Reviews

Dear Sir,
I am using pre-paid airtel mobile no. [protected] and i am due to travel to US for six months. As info by airtel service provider a TRAI ruling as received by me thru SMS on 28 Mar , Quote--- As per TRAI, no voice/video call OG SMS/Data/VAS on mobile continuously for 90 days may lead to disconnection. Auto extn. of service @ Rs 20/30 days, if balance > Rs 20.---- Unquote.
However at your AIRTEL service center the staff( At Kalyani nagar. Pune) , quotes that I need to pay Rs 150/= for keep the mobile no. going after three months of NO usage, instead of charging non usage from balance @ Rs 20/30 days.
Can I be advised to tackle the problem soon.
Thanking You
Col (Retd) A K Singh

I AM WAITING FOR MIGRATION OF MY MOB NO [protected] FROM POST PAID TO PREPAID FOR LAST ONE MONTH , WRITTEN SO MANY TIMES TO APPELATE AUTHORITY. NOTHING DONE TILL DATE.

I have been charged for rs 5 for my prepaid no [protected] for fashion show from Airtel on 02:43:[protected]. But I have not downloaded anything like that. I called the customer care and after some review they told me that I have downloaded fashion show, I told them I have not downloaded many times it but the are repeating the same thing.

I want my money back.

So kindly do the necessary thing.

Sir,
Today (30.03.2013 at 02:04:52 pm), I got a sms from AT-AIRNF which states "Thank you for downloading Fashion Show from Airtel. You have been charged Rs 5.0." in my Airtel number [protected]. But , I haven't downloaded such thing and when I complained at Airtel Customer care, they insisted I did. But, this a wrong balance deduction. So, I hereby claim to return back my Airtel balance.
Thank you.
- Raunak Mukhopadhyay
(Kolkata, India)

airtel is r biggest cheats recd a message from them that 100 mb for 1 day costs rs 10 to deactivate reply yes to 876 this ia when i hv never applied for internet when i reply yes they promptly deduct rs 10 & send me the message

in this sterio reply when the matter is so serious mr Sandeep kumar does not give his tel no so we may not contact him ,another instant they ask 105 rs as special package when charged for 105 rs they put the money in some 296 account & say valid for 1 month when we speak they deduct money from main account & leave rs 105 in some 296 account to expire in one month without giving service biggest cheats

pls spread this mssg to all so that general public is not trapped in their gimmicks

on the name of customer service some duds are sitting they have no knpwledge & give 5 days later date the your service will be resolved so 5 days gone u r nowhere again file complaint & 5 more days gone this is their service.

I had availed additional Airtel connection number bearing [protected] and discontinued it on Sep 2012. During sharing the consent of discontinuing the connection , I got lot calls of from Airtel Executive to continue the connection which I didn’t agreed as connection was used by my mother and she moved back to her native. I was told a representative will come at my place to collect the SIM and the last cheque. Your representative had come at my place took the SIM and Cheque. And when I asked weather I need to break the SIM , he told me that it is not required as this SIM will be used for new connection. However handing over my SIM,any normal person would believe that his part is done and least he can trust Airtel representative.I was done for good.

After 7 seven months few people started calling me stating that, this connection is still active and registered in your name and bill account to 3808.54 is pending from my side. To my surprise I told them that I had discontinued this connection 7 months back and why they are calling me for this. I tried to explain them every time and even gave them the cheque number of ICICI 10433 through which payment was done. They were not ready to listen to me and every time keep on calling till this date. The height of the incident happen when I got a call from number [protected], the man pretended to be from courier company took my residential address and official address . When I was in office this guy called again and stated ABUSING ME IN FRONT OF MY OFFICE. This unethical behavior was not required. He even went on threating for dire consequences and the person was from Airtel legal department. Has Airtel gone such a low level , I mean why would i do the fraud for meerly 3808 rs. Is it permenant nexus in AirTel to cheat people in this manner. Why don't they check the call from sep 2012 onwards and see the nature of calls.they have all the records alvailable there and they can easily nail the person but the only thing that lags is the intent. they intent to cheat people and that is what they are doing.They can check all the call records and call recording made to the customer care.

meanwhile i called up Airtel customer care to discontinue the connection. it been now one month passed, i have tried mailing to appllete office, customer care but of no avail. what i and surprised to see is that how my information ,my name was missused .It runs shewers to my spine.




You can check the call details from sep ahead when I was not using the connection and before,when I was using the connection . you can check most calls were made in Karnataka, and my mother tongue been Kashmiri will have no relevance to calls made after sep. using this you can nail the real culprit and put an end to it, once for all.

Dear Sir,
I have been using my mobile no.[protected] from 2007.But the Airtel Company wrongly updated my name and address ie., they updated someone`s name and address on my number. As my number is much more valuable to me i cannot throw it away. I have submitted the my address proof along with the Airtel Prepaid Enrollment form many times in my district.And also i have raised my complaint with the nodal team and also submitted the documents in Begumpet Airtel Head Office too. Some nodal team members told to submit address proof along with photo id and some told they cant do anything. I really fed up with this an told them to do physical verification of regarding who is using that number..No one are replying properly. Till now i feel Airtel is the Best Service Provider but disappointed alot in my case.

Regards,
Feroz

I had a 5 years Dolphine prepaid connection that was ported to Idea past 1 year Before and after that i was use MNP for airtel on 23 Nov 2012 and finally my no start with airtel connection and on 27 Dec 2012 my no was permanently Disconnect for negative adress verification. I submitted all the necessary documents. On 25 Dec my number got deactivated due to Failed Address verification of the documents as said by the Airtel outlet official's. I submitted the documents again but nothing was done in this regard, they once again told me for the submission of the documents. I submitted my documents thrice at the Airtel outel. After so much of hustle my number got deactivated now, on 27 Dec my number got permanently disconnected and when I spoke to a Nodal officer and Appellet officer, he told me it was due to Failed Address verification. But according to the Airtel outlet, they have forwarded all my documents to the desired Airtel authority. I have also spoke with the officials at the Airtel Appellate office but in vain. None helped me out. I'm suffering a lot becauses of this unnecessary harassment. I hope you will look into this and make the best out of this.

My no [protected] which was permanently Disconnect...

Regards
Dharam
[protected]
dharam.[protected]@gmail.com

For getting aitel dth new connection I have bluffed on 28th March. For enquiry purpose i had given my mobile number in airtel.in. there they mentioned “for new connection give contact number so the airtel or airtel partners will contact you” like this. I received a call from [protected] and saying that we will give new connection in 2 days. for the payment purpose i got a mail from mail id “buy.[protected]@in.airtel.com” like this

Namaste,

Thank you for showing interest in Airtel Digital TV.
As per your discussion with BAJRANG MALLAH, please find enclosed the link to make online payment to buy a new airtel digitalTV connection. Once the transaction is completed, please send the details of the transactions to buy.[protected]@in.airtel.com

Payment link: http://1.23.240.84:8089/airtel/payment/index.php?bid=193390

Warm Regards,
BAJRANG MALLAH
Bharti Airtel Limited

Disclaimer:
1)Shell Transource Ltd. (A Vertex Group Company) is the Prospect Management Center for airtel digitalTV PAN India.
2)Installation will happen within 24 to 48 hours after making the payment.
3)Direct Helpline: 12148 from airtel & [protected] from non airtel mobile.

At the payment time it showed request declined at last. so i processed with some other account even that time also showed request declined. when i check my both time its deducted, totally 5K loss to me. the airtel has to find these bluffed . after process done i got the call from [protected](Mentioned above) and said we received your amount , so i asked about my two times deduction. He said it will refund in two days. but it dint refund yet and dint get any information about my new connection yet.

Even airtel also commiting some fraud otherwise how my number went to bluffers when i registerd in airtel.in.

Airtel has to find the bluffers and return my amount soon. Its complete airtel fault.

Guys dont register ur things in airtel.in
Airtel has to refund me Rs. 4980

Regards,
Airtel customer well wisher.

I am staying in Jeevan Beema Nagar. I had applied for the Airtel DTH on 28-Mar-2013 in the night through online payment with 2 months free subscription(Rest of India -Rs295/- Pack).They had come to install the Airtel DTH on 29-Mar-2013 around 6:00PM in the afternoon. They had installed and told me that activation will take around 30 minutes. Around 9:30PM when we came back, the Airtel DTH was still not activated. I called up and asked why hasn't it been activated yet. He gave me the Number of someone in the Acivation department. I called up and the Activation Dept. guy told me that he is checking my case only and activation should be done by 10-15 minutes. after another half an hour called up and he said another 15 minutes. This continued till 11:00PM. After that he stopped picking my call or was directly cancelling the call. On 30-Mar-2013, at 6:30AM in the morning I tried calling again to the Activation Dept guy, as yet the DTH was not activate, but he didnt pick up the call. So, I thought I will call the Airtel Customer Care and register a complaint. When I called the Airtel Customer Care and tried to log the complaint with my account Number([protected]), the Customer care was giving an automated reply that "The Number is incorrect". I had gone to the Airtel office at 9:30AM again and there I came to know that the very honoured DTH Personnel doesnt come before 11:00AM. I am just irritated. If there was a problem. What the hell is their problem in just telling the customer that the activation will take sometime(around 24 hours), at least I won't be continuosly running around everybody.

First Time I could get hold of a person was at 30-Mar-2013 11:10AM. ANd then they are informing me that the Activation takes 72 hours. What kind of harrasment is this of the Customers?

Hi,

I have recharged my DTH account (no- [protected]) with Rs 410 on 18th Mar using my credit card and after recharge, I could see my account with Rs 412 and per offer, additional Rs 20 should have been added to my account within 2 days.

However, to my surprise, the TV displayed " This account is suspended due to Negative balances" on the very next day. This lead me to think that the Credit card company might have not settled the payment to Airtel. I called up my credit card bank after couple of days and found that the payment was acknowledged successfully to Airtel.

Then I called up Airtel on 22nd Mar and raised a formal complaint...I was told that they will look into this and it will be resolved within 24hrs. Later, I was told that my TV was not kept on while recharging and it was a technical issue from Airtel and no correction can be done from Airtel end. This was never informed when I recharged my DTH account through website. And I was really surprised that the Airtel is charging me daily, but they maintain in the TV display that my account is suspended due to negative balance.

I made numerous calls to Airtel, but they kept saying it is Airtel's technical issue, per guidelines they don't have any solution. I visited Airtel customer office in person, but they said they cannot help.

I don't understand why Airtel is charging me even after SUSPENDING my account?. To me, Airtel is cheating their customers (like me, there could be many of the customers getting cheated unknowingly) and Airtel is knowingly refusing to correct their mistakes even after acknowledging that it is a technical error from their end.

Thanks,
Sasi

Every time I recharge my account after it is suspended (as I have not recharge on time). Once it is suspended, I recharge. Recharge was successful. I waited for 10 mins. I called customer care. Again they asked me to wait for 10 mins. I waited for 10 mins. But nothing happen. They said you should keep setup box on, I kept while I was recharging and waited for 20 mins. They have option for Hard refresh. When I sent sms, it says you account is suspended and HR request cannot be accepted,.

But they dedicated money, customer care was able to see that Payment received, I got sms from Airtel digital that you account had been recharge successfully. When I call customer care, automated system also talked about new balance.

Now again I need to call customer care, and ask them to enable from their side. Last time also I did that. I waited for 10 hours. At the end I called customer care and they enabled.

This automatic system does not work

I applied for airtel broadband service. Their executive Tarun Paul contacted and visited my place. He inspected the place and said that they have the availability in my area and i will surely be given the connection. He took my application and asked for Rs.600 as fees. Airtel's actual fees is INR 500. When i inquired about this he said that the charges have increased and gave me the receipt of Rs.600. I was ok with it.

Tarun said that the connection will be made available in 72 hrs but even after a weeks time i did not get any connection. I called to airtel customer care where the executive said that they do not have the availability in my area and hence i will be refunded back. I asked the executive to return me the documents which I attached along with the application form too. Since the company was not allotting me their services, they do have the right to keep my documents but i was simply refused for this. When I called Tarun to know about this, he said that he was not in office for few days and will get me the connection anyhow but soon after that he started ignoring my calls. He did not had any answers when I traced him with my brothers number.

After few days I got a cheque of Rs 500 from Airtel as the refund of application fees. I made a complaint of this on Airtel website. After this an executive Sachin called & I explained him everything. Sachin asked to mail them the receipt. After this followup when I did not hear anything from Sachin, I decided to mark a 2nd complaint. I was again called by Sachin and this time he said that they never got my mail of payment receipt and i need to send them the mail once again. I send them the mail again and waited for their response. After all this i did not get any reply. I have given them several reminders.

Till now i did not care to en-cash the cheque but since i was not getting any response I thought of getting is en-cashed but found that the cheque contains my incomplete name and in wrong sequence. I again wrote the mail to Airtel and got an automated response that their support team will contact me within 1 working day. I wrote them the mail on 25th March but since the I have yet not got any call.

I truly believe that a company like Airtel will never do such cheap activities and cheat the consumers. But the company is responsible for appointing loyal employees and take the suitable action in case they (employee) are following any wrong practices.

I have all the documents/proof available with me & am still looking for the resolution from the company.

I will really appreciate if anybody could guide me and tell as what can be done against such a careless attitude of the company.

I am Amit Kumar Panja & my Airtel number is-[protected]. I have already 500 MB Net balance & main balance is more than Rs.1 & Configuration setting is OK But I can not use Internet for 10 days. My customer care is also block. Please help me soon. My contact Number-[protected].

Respected Sir i have got call from the number[protected] they told us that we r from Airtel and you won the price of Rs.1500000 and my father is uneducated person they give their A/C Number by mistake. My complaint is against this calling number and airtel. Airtel gives our number to other countries thats why they misuse our number plz help me we are very disappointing

Dear Sir/Madam,

I have registered to your airtel money account and have been doing all my transactions for the past 6 months.
But now when I try to load cash i am getting the following error:

"Transaction failed, customer Airtel money account not active."

I have called to your customer service people and have raised the complaint. Issue still persists.
They seems to tell me the same answer again and again. "Please try reg again sir"
I have done hell a lot of times. I am even planning to switch my number to some other service provider if issue is not solved in 3 days.


Thanking you,
Gunaprakash M

sir i had earlier contacted u regarding the portability of ma no. [protected] back into airtel from aircel. i had submitted the documents on 17 jan 2013. the no. has not ported yet. i enquired about the unusual delay at the franchisee and finally i was assured at the franchisee that the no. will port into airtel on 3rd march. being totally unsatisfied with the services provided by aircel i got an airtel sim from ma friend promising him to return it on 4th march. i placed ma aircel sim in ma wallet. to my misfortune ma cousin fell ill and we had to shift him to AIIMS. meanwhile one of our relatives passed away and in all this confusion i lost ma wallet in which i had kept the sim. today on 29th march i went to the franchisee once again but the careless person told me that the UPC code has expired. when i argued y he didnt deliver the documents in time he said the the delay was because of the shutdowns in J & K. the fact is that i submitted the documents on 17th jan and the unrest started on 9th feb. one more thing is that he told me that he had confirmed the date of activation of ma airtel sim, on 25th feb, when he told me that the sim is going to activate on 3rd march . now i cant get the code as ive lost the aircel sim. for ur info i'd tell u that when i ported it into aircel from airtel the UPC code validity used to be only 15 days then. and it took only 25 days for the whole process. nowadays the validity of the code is 30 days but the stupid airtel personnel and franchisee being careless did not forward the documents well in time. now i have almost lost ma number and am very worried as i've mentioned the no. everywhere, in university,nears and dears. ive qualified the written test of the jk bank relationship executive and have to appear for the interview now. im worried about if the bank ever intends to contact me how they can as this is the very no. which ive mentioned in ma written test application form. im totally depressed and ive decided that if not sorted within a few days i'll sue airtel into the consumer court on the charges of carelessness, leading to ma mental stress and inconvenience, Besides i'll publish the news in a couple of newspapers that will lead to loss of goodwill to airtel.... so better defend ur company goodwill. i[censored] wish to contact the franchisee the no. is [protected].

Hi

We have not received bill regularly, payments for mobile bill are made against the hard copy .please send a copy of the bill ,we have not given any instruction for e bill ,so please send the bill copy for the month of Feb-13.

Thanking You

Kedar Containers

Dear sir/mam,
on 18th march, I applied for port request from vodafone to airtel. And I was said that my mobile number [protected] will be ported to airtel within a week or in 10days.
On 23rd noon, I received a sms that my number will be ported to airtel at midnight 12.30 .
But, today it has become 11th day and yet it is not ported. Please guide and help me to find solution for it, so that I don't wanna lose that number.

Respected sir,

On Nov 28th, I went to Airtels outlet located opp to abirami mall, puraisaiwalkam, Chennai to buy 3G Data card. Airtel executive told me that if you take unlimited post paid browsing plan (cost 950rs per month) for 3 months, you would be getting a 3g data card (dongle) for free.

So I paid 2850 rs and taken that 3months plan and got the post paid card with the no [protected] and also a data card .

After 3 months, that is , now I am getting a call from Airtel legal dept asking me to pay for the Data card. I have explained him but he seemed to be unaware of that plan.

So he asked me to talk to the Airtel executive who sold me this. I contacted him and he asked me to contact customer care. I called customer care, They asked me to talk to the billing dept.

And that's it, I am here now.

It looks no one seems to be responsible for this and redirecting me from one dept to another. As a service provider, It should be Airtels responsibility to talk to the concerned dept, not the customers responsibility.

I request for strict action to be taken against Airtel for the false claim and also for not being accountable.

Regards,
Fazil

ph no: [protected]