Airtel Complaints & Reviews

Hi,

Nowadays i hear/see lot of complaints with regards to the Airtel services and their customer support, since its a competitive world, i thought that one in thousand might have had a bad experience with the Airtel service/customer support.

In-fact I was one of the big fan of Airtel as a service provider, but things have drastically changed from last week, as i have purchased a 4G Wireless LTE Router for a price of Rs 4999 and opted for a 4G Post-paid sim card. It's been almost a week i got the connection and the sim card has not been activated and still am calling up every day 5 times to the Airtel customer support and its Zonal manager. Every other day Airtel Zonal manager confirms that it will be activated, but nothing happened so far, as all the promised are just the false promises just to calm down their customer for some time.

Even before buying this 4G Broadband Wifi LTE, i did lot of research in the internet about their 4G LTE service and customer support in Bangalore. I have read lots and lots of complaints on Airtel service and customer support. (e.g. Sim card doesn't get activates on time, poor internet speed, speed fluctuates, not getting the speed what Airtel promotes etc). But i did not trust those complaints and opted for the Airtel 4G with the trust i have in Airtel.

It's so dis-appointing and sad to say that all those complaints which i have seen are true and am getting punished by Airtel for my bold decision on choosing Airtel :-(...!!

Thanks,
Kumar

Hello,

IN SPITE OF BEING A GOOD CUSTOMER FOR SUCH A LONG TIME WITH CLEAR PAYMENT HISTORY, THIS ENTIRE EPISODE HAS MADE ME LOST TRUST ON YOUR SERVICES AND HENCE I WANT JUSTICE. REQUEST YOU TO PLEASE LOOK INTO THIS WITH THE HIGHEST PRIORITY AS NOT ONLY MY DIGNITY AS A LADY BEEN THREATENED BY THE RECOVERY AGENTS, BUT MY RELATIVES HAVE ALSO BEEN HARASSED FOR NO REASON.

I have had an Airtel cell number ([protected]), Broadband & Landline[protected] since the past 7 years and had always been a prompt payer without issues. In December last year (2012) I relocated to Mumbai and hence I closed down my landline and broadband connection after clearing all the dues. I made the last call at 15th December and later travelled out for vacation. I came back in February 2013 and on 18th Feb had gone to an Airtel collections center (Kharghar branch) to pay the dues and request for closing the account; however I was informed that they did not have a facility to collect the payments through credit cards. I was asked to make the payments in cash, which I wasn't carrying at that time. I went home deciding to make online payment. Incidentally, out of sheer coincidence, the very same day I got a call from a recovery agent. He immediately started abusing me the moment I answered and asked me to make the payments. He made lewd remarks at me and disgraced my character. I was shocked and I didn't understand why he directly started abusing me without even asking for my intentions to pay the dues. Not bearing his rude and disgusting remarks, I told him that I will make a direct police complaint and will ensure that he pays for dishonoring my dignity. He realized what he had done and profusely apologised for his indecent behaviour. He pleaded me not to make any complaints against him. To make up for his behaviour, he told me that although my actual usage bill till December 2012 was Rs. 7,516/-, he will settle the account for Rs. 6,000/-. I told him clearly that I never asked for a settlement and I always had the intention to pay the entire amount, to which he insisted citing my long loyalty with Airtel and prompt payment customer. I agreed to make a payment of Rs. 6,000/- as he assured me that with this payment my account will be fully closed and that he will personally take care of the request. I promptly made an online payment of the same (believing my account will be closed).

Everything was calm and quiet for a month and I had the least hint that my account was still open. I again got a call somewhere in the mid of March by some other recovery agent this time and she mentioned that we have to clear the dues of over Rs. 4,000/- that are still pending with them. I refused as I told her clearly that I had made the requested payment just last month and they promised to close my account then. I was surprised hearing the amount as just last month I had made the payment of Rs. 6,000/- and knew for a fact that I never used the phone since 15th December 2013. I refused to talk that lady as she was talking no sense about the dues (that was supposed to not exist anymore). I checked my bill and was surprised to see that even if I consider the waived off amount by the first agent, the balance would not amount to Rs. 4,000/-. By this time, I lost complete trust of recovery agents as they quoted any figure they liked. I felt cheated and dejected that a service provider like Airtel practiced such wrong methods to just extract money from their customers.

The harassment doesn't end here. This week (13th April) I again got a call from a recovery agent and he started talking abusively and threatened me to make the payments. I refused to make the payments because I lost my trust on recovery agents. The first agent had quoted a different figure and promised to settle the account and the next one was talking about an absurd balance amount pending to be paid. He repeatedly threatened to make my life miserable and also threatened to harass each of my relatives/friends. After his call I called up Airtel customer care and narrated the entire incident to them. The customer care executive (Deepak) readily made notes of the complaint (Reference No. [protected]) and he also placed a request to disconnect the number[protected]. There was no request to disconnect my number as promised by the recovery agent. He also promised a callback from someone to take care of my issue.

The next day on 14th April, I got a call from a lady saying that she cannot do much on this case and she told me that she will get her supervisor to call me back. I never got a call back from anyone after that. The recovery agents now started harassing each of my relatives and friends and every time they made a different story and threatened them to make the payments on my behalf.

Today (17th April) has been the worst day in the history of my life. Since I didn't get a call from the so called supervisor since the last 2 days, I called customer care. The representative requested to transfer the call to his supervisor but disconnected the call while I was on hold. I made more than 15 calls to customer care but each time they offered to transfer my call to a supervisor and each time they disconnected the call while I was on hold.

Then someone by the name of Mr. Rajkr Parmar (Raj Bisht - [protected]) called me today and he (as has always been with all the previous calls) directly started abusing me and threatened me to make the payments. I told him clearly that I am sorting this issue out with the help of customer care as I didn't trust recovery guys anymore. He kept insisting that we will have to make payments only with him. Out of frustration and sheer disgust of hearing all the abusive words I put his phone down. Instead of calling me back he immediately started calling all my relatives and friends and started harrassing them. He even went to the extent of calling my relative and cooking up a story that she was using my number secretively and now she will have to clear the entire dues herself. They also called my 65 year old father-in-law and used abusive language and in fact went to the extent of telling him that they got the worst daughter-in-law who steals money.

MY QUESTIONS TO SENIOR MANAGEMENT ARE – Why was I made false promises by the first recovery agent? Why did the second recovery agent NOT take any responsibility of what was committed by the first recovery agent and just quoted a random balance amount which is false? When I lost the trust on recovery agents and called customer care executive they didn’t give me any resolution and kept disconnecting the calls by promising to transfer the call over to a supervisor each time. THE BIGGEST QUESTION IS – If I can make prompt payments for 7 continuous years and recovery agents knowing which number I am available on, why are they continuously harassing my relatives and friends with false stories?????

HOPING FOR A PROMPT ACTION ON THE MISCONDUCT OF YOUR RECOVERY AGENTS AND A CALLBACK BY A RESPONSIBLE PERSON WHO CAN RESOLVE THE ISSUE AMICABLY.

My mobile number is [protected] ,last two months my account multiple times amount taken with out information,and customer care services not attend my call

Hi Team,

I had Airtel connection for with a landline number [protected] till October month, I had shifted to new location on 22 October before that I had open a ticket:[protected] on[protected] with airtel to close the connection and I paid full amount on October bill.
Airtel team not closed my connection till December.
I have open one more ticket:[protected] on[protected] then only Airtel team closed my connection.
Airtel team wives off the December month bill but still they are asking for November month bill from long time I have never used the connection from 22- October to 31- December, they why I should pay the bill?
Now I have received a mail from airtel saying pay the November month bill 765 rupee by 20 April or will be a legal letter which will be initiated from Lok-Adalat.

Airtel Account No: [protected]
AIRTEL LANDLINE NO:-[protected]_kk

Airtel mail below
================================================================================...⇄
FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-[protected]_kk
Collections.[protected]@in.airtel.com <Collections.[protected]@in.airtel.com> Wed, Apr 17, 2013 at 5:30 PM
To: [protected]@gmail.com
Cc: collections.[protected]@gmail.com
Dear Sir/Madam,
Name: VISHAL SINGH RAGHUWANSHI
Airtel Account No: [protected]
Regarding non payment of bills towards the above said account for a net outstanding of Rs. 765 which is not paid
from past few months. This is to inform you that payment needs to be made before 20/04/13, to avoid further legal
proceeding.
If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from
Lok-Adalat.
For further clarification, Please feel free to contact Ms SHABANA on [protected]
Please do not reply on this e-mail, for further communication mark a mail to collections.[protected]@gmail.com
Please ignore this mail if the payment is made.
Regards
Bharti Airtel Ltd
================================================================================...⇄

Thank You,
Vishal

Sir please give all call details of[protected] for the month of march and april 2013 in my mail. Thank u .

I am regular user of Airtel internet service with prepaid number [protected] , my complaint is Airtel service provider deducts money from my main account illegaly and when i want to discuss my prolem to company, they did not take my problem seriously and disconneted call by customer care person

Hello,

My airtel prepaid number is [protected].
I desperately need incoming call details for 29th of March 2013.
I contacted the airtel customer care regarding this.They asked me to msg EPREBILL Month Email. I did the same but i received only outgoing call history.
And when I asked for incoming call history, they aren't providing me.
It's a matter of life and death to me. I badly need the number from which i received the call on 28th of March 2013 as soon as possible.
kindly Help. My email adress is [protected]@hotmail.com

I purchased SIM card of AIRTEL on 7-Apr-13, for personal purpose. I was charged Rs. 45 for that. Initially I didn't see the Price written in the SIM card envelop. Later on I observed that it was written Rs. 15. Ofcourse, it is very small amount, but this shows the credibility of the service provider / its dealers.

Anyways, I was promised that my card with be activated in two days. But it took more than 7 days for them to activate. Dealership gave me many reasons for the delay like: Documentation and stamping issue (so I submitted another set of documents immediately), the person who collects the form is on live due to Ugadi and Airtel has given 2 days off to them, the person who collected my form has gone to his native home. When I asked his contact number, the dealer person told me that he will not pick the call as it is after office hours and he is at his relative's place.

When I asked why did he charge me more for the SIM card then he arrogantly told me that he has employed people on payroll, he has to take care of the shop and running expense. He also asked me to buy the SIM from any other shop who sells at MRP. I thought it is futile talking to him so I didn't discuss much with him on why he charged me more.

After much argument he gave me one manager in Airtel. He was the only person who helped me a lot and activated my SIM card on 15-Apr-13 (8 days after I bought SIM card). This shows the poor level of professionalism (the manager being an exception) at the operational level. I request Airtel to take some strong steps in improving the customer experience, especially at the operational level.

Also, although the amount charged by the dealer to me was not a very big amount, but it shows the credibility and honesty of the people who are selling the SIM card. Therefo,re please look into the matter and resolve this as soon as possible.

All I would say that my initial experience with Airtel was very bad.

Regards,
Chandan Kumar Modi

The Customer Care
Airtel Mobile Phone Services
New Delhi

Please stop sending me SMS from Celebrity Wellness Mall and stop automatically deducting subscription charges from my account. Please unsubscribe me from your list. My mobile phone Number is: [protected] and it is postpaid service.

With regret,

John Joseph

Airtel 3G sucks

I recharge a couple of days ago with Rs. 750 for 4Gb since then giving 80-90 kbps speeds.. Horrible, sometimes give 15kbps......

Customer care gives different mobile number to contact which are switched of 24 hours.. Most of the times not able to contact toll free and other customer care numbers.

Airtel is going from bad to worse...

Simply stealing money from people....

BTW my number is [protected]

i had requested about the refund of static ip address from airtel which was not purchased. some unknown person requested it for activation but we were unknown about it so i want my refund of amount 5000/- from airtel. my airtel mobile number is [protected] my comapany name a2infosystem pvt ltd noida

A week back, I have purchased a 3G connection with Airtel. At the time of purchase, they mentioned that i will be getting a good 3G speed(7.2 MBPS). Now it is not working anymore. Despite of complaint to Airtel customer care center, there is no resolution.

At least Airtel should return my money, in case they are not going to provide 3g services in Mumbai city.

I never expected such a bad response from a good brand name.

Now I am frustrated and never ever would like to use airtel services.

regards,
Ashwani

Sir my airtel dth customer id is [protected] . for one year recharge was done onely three months i was used after that it was disconncted .

My name is surya Pratap singh i requested for deactivation of my airtel brodband connection [protected] on 6 april 2013 but they dont dectivate and cut this connection.so please help on this topic.and theirlocal office show fake visting on this topic and present false facts my mobile no is [protected]

I have recharged one data plan for 2 hours,the same has been acknowledged by Airtel.But astonishingly airtel has deducted 100 rs main account balance without any specific information.When I enquired the same with the customer care they given me an absurd reason with much delay.

Pathetic and poor service need to be resolved as soon as possible.

Mobile No : [protected]