Airtel Complaints & Reviews

I have complaint about IPTV (a/c no -[protected])since month, it is not working properly.Pass one week system is totally blank and time provided by your executive passed 2 times.Kindly check your bills and give rebate in TV charges (montly rental), If you are unable to rectify the error pl inform us so that we can go for other services.
V S Singh
[protected]
[protected]

Hi,

I was Airtel prepaid customer for 4 years, suddenly three months back got a call from airtel office saying that they are interested in converting my number from prepaid to post paid. I paid them 300 rs for conversion. But after that neither I got my money back nor they received my calls and above all my prepaid number stopped working. I went to airtel service centre :
"Ashritha Communications,
Shop No 2, 3
Surya Complex
Konappana Agrahara
Service Rd, Electronics City, Bangalore-560100" where in i paid 300 again but its of no use neither my prepaid service started not postpaid.
Please look into the issue.
Thanks ,
vijay

They have funny menu. Customer care people lack empathy. I told them I am in train. They kept me waiting so that signal is lost. Wish them bad luck. They use Govt. Guidelines to harass. Hope they stick to airtel all the time and we customers switch.

i recharged airtel 3g+2g combo pack on my phone, but after few days i am not getting 3g speed, its speed is as 2g
i complaint many times on airtel customer care(121 and 198) but they did nothing...
what should i do?

I'm ajin.i want my airtel sim([protected]) pukcode.my sim no[protected].and plz send code by my email [protected]@gmail.com

I had requested 121 Airtel to convert my stand alone DSL connection user id [protected]_dsl to Combo connection. I was told that there is no way to convert the connection and I have to file disconnection & get new connection. As advised by Air tel people I signed both the papers and opted for advance rental plan in new number [protected]. As allready I had airtel wiring at home there people just came to my home and connected the instrument and re figured the wi fi modem and the new connection started working on same line and modem.As the connection was on same line it was presumed that they have disconnected the old one. After one month I recd a bill for old connection and found Airtel has not disconnected the 1st connection and are charging for that too. So Airtel has started charging me for two connection instead of one I had or have. They didn't sent bill or receipt for the new connection Even after complaining them everyday they could not resolve the issue and meanwhile another month bill was added. and due to the outstanding in my old a/c which was caused due to criminal negligence on Airtel side new connection services were barred from Feb 24th or so. I have found that the Airtel staff who sold / installed the new connection has got his number added in my account unauthorizedly and just to make the targets or incentives of his and retention people both had manipulated the things. Moreover the Airtel Franchisee Amba BPO took payment of 6500.00 for which they have issued a proper receipt but my account shows credit of Rs6000. therefore have embazled Rs500. More over now despite having advance rental for next 6 months Airtel has stopped the service due to the fraud committed by Airtel Staff/Franchisee. Moreover now my services are barred for over 3 weeks. Now aprt from inconvenience & loss of business I am loosing the money being paid as advance rental . I feel the success has gone to head of Airtel people and now they are not even accepting my request to disconnection all the services permanently. As a last resort I am approaching you people as I feel before filling an criminal apart from consumer court case against Airtel for un authorized alteration with customer data, and against it's franchisee for embezzlement & cheating I wish to explore this avenue. I request your kind attention. Thanks

Dear sir,

Following is case History.

1. On 13 March 2013 I requested call from Airtell about new Connection.
2. Same day I got call from Mr. Dharmendra
3. Mr. Dharmendra Offered me AIrtel D2H connection of INR 2990/-
@2090 only with One month subscription. and installation in 24-48 hours
4. I dont get installation on 14th March, so on 15 march I contacts your Local Dealer, and Explained the matter.
5. They said they dont have any Information about my Order, but even they ready to install on the spot.I wanted me take refund from Airtel for existing order.
6. I have tried to call your customer care Mr. Dharmendra on given number [protected], but whole day this was busy.
7. Then I tried at night, and many time I talked to CC executives, No one knows Mr. Dharmendra, and There is nothing processed on My order.
9. Even on today 16 march 2013 I have asked so many time to cancel my order and refund, so I can order form Local, But no one is responding, and Just promising to install just in Hour, callback in hour, or a day, But actually this all are fraud. As there is no actual action for installation.
10. Now I just want my order to be refunded As it is not fulfilled in Given time Period.

Following are my all the Details.I have wasted so much time on getting your service, but dont get service at all.

Link of Payment sent from Mr. Dhamendra(Your cc Executive)
Payment link: http://1.23.240.84:8089/airtel/payment/index.php?bid=187037

Registered Mobile Number: [protected]
Name : Hemant N Yadav
Add: a15, sardar Park, college Road Vania vad Gujarat.

My No is[protected] .which i made a request to disconnect the connection on 13 dec 2012 and airtel did not disconnect the connection and they disconnected the connection in month of jan 13 and now asking to pay the amount till jan 13 and some advocate is calling an telling they have filled the case in delhi court.Airtel company is making fraud with the customers.We are saying to settle the account so they are not ready to do this and asking to pay the total dues till date of disconnection which airtel made.


NIkhil Wadhwani
[protected]

Hi,

I am using Airtel 3G USB Modem Device E1731 of 7.2 Mbps speed. It's a prepaid connection, which I purchased last year. It was working fine though the speed never reached 7.2 Mbps as claimed by Airtel but it was okay as per the standards of Airtel. I was getting a speed of around 2Mbps with which I could able to manage and do my stuff. But since 3 days the speed has reduced drastically to 10 Kbps, YES it is 10 kbps It's UNBELEIVABLE but it is TRUE, I think this is the real standard of Airtel. I guess even in poor African Countries we wont get such a low Internet speed unless and until Airtel is the service provider in those countries. Anguish Podium Deliberate

To come out of my present distress I called Airtel Customer Care to report my problem and get the resolution, but as expected my anguish has increased 5 times. First I called the customer care number [protected], without listening my problem they routed me to another customer care number[protected]. When I called this number, they said this is a technical problem so I have to call another number i.e.[protected]. I called this number and they said to call 121 and tell your problem. Without loosing my patience I called 121 and reported my problem but I got a reply saying that the problem is related USB modem so I have to call 1234.

I experienced this type of problem in the past as well and after struggling for more than week and calling to more than 4 to 5 customer care numbers the problem used to get resolved. The most irony is that Airtel charges money for the calls we make to customer care centers. I guess Airtel has found a new way of making money, they deliberately create a problem and then want us to contact them so that they can charge us for the calls we make.

Can anyone please tell me as a normal person what should I do? Is there any forum or podium where I can express my anguish and get a solution to my problem?

I done a online recharge for airtel via net banking from ICICI with transaction id (payment Id):[protected] and the recharge did not occur but amount deducted successfully from my ICICI account.I approached airtel customer care,they assured me that I will get balance or money back within 48 hr.now its more that 48 hrs. they have blocked my number that i unable to contact them.
I have attached billing details herewith this mail.Please do needful and
Please refund my amount.

without my consent several value added services have been activated on my mobile from AT-AIRIN[censored]nder game download and live prayer. please deactivate all such services, also don't activate it in future.

the concerned no. - [protected]

Notable to connect to AT&T toll free contact no of 000117 from my prepaid mobile,
having ISD facility with minimum of 200 balance,
let me know for any more need to arrange from my end to avail this facility,...

I had applied for disconnecting the airtel postpiad connection on August 17th 2012 bearing number [protected]. But there was no proper action taken from their side and got numerous calls till January 2013.

In January 2013 recovery agent was sent to house for collection, All proofs but still he was insisting on the payment. Customer care was called and Jeevitha (Manager from customer care) has assured that connection will be disconnected with immediate effect. And got mail in feb 2013 on the same

But again I had started receiving calls from them for amount payment.

Complaints are raised with customer care and no resolution was provided till date.

I had contacted Harsha([protected]) from corporate.collectionskk department in the month of Feb 2013,he mentioned that It will be resolved in couple of day's. But till date there is no confirmation from him.

I had dropped numerous mails to corporate.collectionskk ,nodalofficer.[protected]@in.airtel.com but no one replying back to the mails , instead receiving numerous calls from the customer care and it's like mental harrasement

Meanwhile I got mail..,


Pre-Litigation Case No. 285966/2013


Dear Customer,

This is to inform you that our records shows an amount of Rs. 3940.7 /- remains unpaid till date on your airtel mobile number [protected] bearing a/c [protected] .
We have also initiated mails, reminding you to make the said payment, which you have ignored. Hence the case has been moved to our solicitors and a Lok-Adalath notice has been initiated on 28th March 2013 at Sitting NO.248/13, Office of Deputy Registrar, Basement, City Civil court complex, Behind Kaveri Bhavan, Bangalore-560009. Between: 11 am to 4 pm (Lunch from 2 p.m. to 3 p.m.) for amicable settlement of the above mentioned account.
The notice has been dispatched to your billing address. Hence request you to take the notice and appear in the court on the above mentioned date.

For any further clarification, feel free to contact :Shashi kumar [protected] x

Please do not reply on this e-mail for further communication, mark a mail to [protected]@gmail.com.

please ignore the mail if the payment is made.

Thank you
BHARTI AIRTEL LTD

We recharging airtel to make low call rates,
Example 45 rs but they r charging first 2min as a normal call rates. Aftr first 2 min of the day our call rate will low rates.

I mean" what is use to recharge if we do recharge any plan to make low call rates because airtel charging first 2min normal rate then per sec will start.

Very big. Fraud doing airtel

my mobile number is [protected]. it was an airtel number and i ported it into aircel in october 2011 bcz of poor signal on airtel at ma home and it took about 25 days for the whole process. now i want to port it back into airtel as the signal strength has improved now and i hv completed all the formalities and have submitted the documents for the same on 17 january 2013 but till now i.e. 15 march 2013 the number has not ported into airtel. plz hlp me out of this problem

I obtained duplicate SIM ( mob. No. [protected]) from the AIR TEL service center, Nehru place, New Delhi on 14.03.13. The desk clerk charged Rs. 140 instead of Rs. 25 (as MRP) on assurance that I will get Rs. 117 as recharge on this number within 20 minutes, but no recharge of talk time has been made till 17:00 hrs on 15.03.2013. I have been cheated.
please take necessary action and let me get the recharge of talk time on my mobile no. [protected]

Thanks
Vinod Kumar

from feb14th my set up box is been de activated for new change of address , after 10 days later you enginners came and they entirely damaged the setupbox and reinstallation is not done properly ...., if that so why they collect the money rs 250/- and very surpise that so far no came forward to rectify the error which is done by your own engineers . is it our mistake after paying also we need wait for your service and no can survey without media for 1 day till today my setbox is not working really a shame to your firm that they cannot rectify single customer satisfaction .

Beacuse fo your service failuer i have brought new setup box with different service provider by spending my additional cost of rs 2800/-

Whether you concern will bear this cost?????? if am not geeting componsetion am going for legal case .

Mail is been shared with your back end team .

Tks & Rgds
Ranjith
[protected]

The AT&T toll free number 000 117 is being charged.

This same number is toll free when dialed through cellphone.

Why this difference between using land line and mobile?

I called up customer care to check why this number is being charged and they told me that when dialed using the land line it will be charged.

This is totally unfair. It should be a free number.

Dear,
I am having airtel post paid connection mobile. no.[protected]. in favor of Mrs. Abhidnya Hardik Mehta. (Rajkot-Gujarat).
We had applied for post paid plan rental Rs. 349 + Tax. we had selected 90,000 seconds plan. means pulse on seconds.
But at the time of connection they had told us that its as per seconds plan. but when we receive first bill we find that they had changed our plan.
when we visited near airtel outlet (Dr. Yagnik Road - Rajkot ) they are behaving very rude (Even with ladies). When we asked that why you had changed our plan. they revert. we will not change, you had applied for min. pulse plan. We said check the form and check the plan we had selected they replied very rudely that we are not having for your this type o[censored]seless work. ( very rude tone by company employee with ladies ) And also told that do what you want to do. and don't disturb us.

Hope our issue you will take seriously.
Awaitting for your positive reply .

Thanking you,

Jai Hind

Mrs. Abhidnya Mehta.
+[protected]

plz help networak problem airtel 1 month ALL AIRTEL USEAR, reqwest plz solusan .. ADDRESH:- AT-JINOD, TA-OLPAD,DI-SURAT,PO-KARANJ,PIN-394530
VYAS ANKIT:- [protected]