Airtel Complaints & Reviews

Dear SIR,

WE HAVE 36 AIRTEL CONNECTIONS IN THE NAME OF OUR COMPANY. FROM 15.07.2008 WE CHANGED TO THEIR PLAN WHICH WAS AS BELOW. THEY ASKED US TO PAY RS. 1495/- AGAINST EACH PHONE AS 2 YEARS ADVANCE RENTAL FOR 2 YRS. WE PAID RS. 1495/- AGAINST EACH OF OUR PHONE AS ADVANCE RENTAL. ACCORDING TO THIS PLAN, CHARGES WOULD HAVE BEEN AS FOLLOWS:

CLIP CHARGE FOC

LOCAL CALLS
CUG 500 MIN. FREE. AFTER THAT10 P
A 2 A .50 P
A 2 OM .50 P
A 2 L .50 P

STD CALLS

A 2 A 1 RS.
A 2 OM 1 RS.
A 2 LL 1 RS.

ROAMING CHARGES

INCOMING 1 RS.
OUTGOING 1.50 RS.

BUT WE STARTED RECEIVING THE BILLS WITH CHARGE STD RS.1.50, MONTHLY RENT RS.298 & RS.30, CUG RENTAL RS.30/-. Means after paying Rs. 1495 against each phone as advance rental which was duly charged in our bills, they are charging monthly rental and all the above charges from July 2008.

We have talked to them at least 500 times. Sent them at least 100 meassages. Their senior Executives to the Level of Managers have visited our offices at least 10 times. They collect documents and confirmed that it will be done in the next bills but we are receiving all our bills with same old problems even after one year.

We are still maintaining our Loyality with Airtel considering that these will be corrected and we deposit all our payments well on time after deducting the rental amount being charged by them. Then instead of correcting the bills, they have started putting penalities for not paying the Rental amount of Rs. 298. We are paying all our useage charges well on time throughout this period and for all bills.

Ms. ILA, Mr. Prashant Dua & Ms. Vinkee are handling our case from July 2008 and all of them have visited many times our office to verify all records.

We were not able to come out of the above problem, we landed in another problem because of Mr. Prashant Dua, Busines Manager of Bharti Airtel Ltd.

We received our Total bills of about 37, 000/= for all phones to be paid till 23rd May’09. Mr. Prashant Dua confirmed in one of his messages that we can adjust 14, 000/ and deposit balance money as a single cheque and it will be adjusted against all our bills. We immediately deposited Rs. 23, 000/= as single cheque along with a letter giving details of all our phone nos. to be credited in individual account well before 23rd May. Their representative came within 15 minutes to our office to collect the cheque and was debited to our account within 2 days by our Bank. But they did not credit even a single Ruppee of that into any of our account. So, the outgoing calls of many of our Managers got disconnected because of this. They are getting the impression that our company (Unicorn) is in bad financial condition that we are not able to pay Mobile bills. But they do not know that It is because of the highly unprofessional and inefficient managers of Airtel, who are not performing their duties properly. I do not know whether it is because of poor staff kept by Mr. Sunil Mittal or his intention to cheat customers like this. As it is we were facing problems of Over billing since July 2008 now this another problem has come where we have paid all the bills on time and still our Managers are getting the message of disconnections because of non payment of bills.

- We have received our bills of this month where no old corrections has been done.
- Credit of Rs. 23, 000/= has not been adjusted.
- Penality has been imposed for non payment of bills.
- Phones of our managers are being disconnected even after all payments have been done.

We don’t know what to do now? If any one of you can help us in this matter, please help.

List of Our 36 connections are mention below :

[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

With Best Regards,

Bhawna Ahuja

For Unicorn DenMart Ltd
3, Local Shopping Center, MOR Land
Near J Block, DDA Market, New Rajinder Nagar
New Delhi- 110060.
Ph.:[protected],
Fax:[protected].


cc. All Senior Managers of Airtel
cc. Telecom Regulatory Authority of India
cc. Secretary and Senior Officers of Ministry of Telecommunication
cc. Office of PMO
cc. The Hindustan Times / The Times of India / NDTV / TV Today / INDIA TV / ZEE TV / STAR TV

airtel forces me to write this complaint. i had airtel broadband connection last year. due to wrong information given by airtel customer care executive, my connecton was not disconnected even i mailed thr request to airtel head office in chandigarh. then i started recieving calls on calls to pay the bill. when i recognised the problem, i went to airtel head office, submit my complaint and again request for disconnection. but nothing happened. then they started calling my landlord to pay the bill. again i went to chandigarh, pay the said last bill of rs 615 and collected the letter on company's letter head. but still at presesnt i am recieving calls from airtel and today i recieved call from delhi court. this is really poor and am shocked that so called big co. has such a poor communication channel.

Hi

This is to complaint Airtel Digital TV in the month of Jun 2009. I was given a Airtel Digital TV Recharge Voucher worth Rs. 250( Serial No.[protected]) and cust. id ([protected]) by the dealer which on recharging turned out to be an invalid recharge voucher. I was told by the dealer to lodge a complaint for this AIRTEL but customer care service very poor.

Kindly look into the matter and take necessary steps.My contact number is [protected]

my handset is BLUE-760X. i have recharge my mobile with one month free surfing plan but i am not receiving mobile office setting. with saying that it is not gprs enabled. so pls send me gprs setting as soon as possible.

Hi,

I am working with Oracle Financial Services, Pune.
I am using post paid Coorporate User Group(CUG) Airtel connection.

With in my company Airtel is running two plans. I want my plan changed to my current plan to other cheaper plan which suit my usage. But inspite to writing emails many time and visiting Airtel Relationship store, they are not changing my bill plan due to which i am forced to may extra monthly bill.

Please look into the issue.
Kindly let me know if any more details are required

Laval Magan
[protected]
laval.[protected]@oracle.com

AS I PURCSHED MY SIM CARD IN OCTOBER 2008.IT WAS WORKING AND HAD VALIDTY OF ONE YEAR.BUT WHEN I USED THAT SIM CARD IN JULY 2009, I RECHARGED MY PREPAID SIM CARD WITH 175 RS/- IT WAS RECHARGED N I WAS ABLE TO DO CALL.BUT ON NEXT DAY ITS SERVICE IS BEING BLOCKED DUE TO NO REASON.WHEN I CONTACTED AIRTEL MUMBAI THEY ARE TELLIN ME THAT IT IS BLOCKED AS I HAD NOT USED IT THOUGH THERE IS VALIDITY. NOW PLZ HELP ME IN THIS MY CONTACT IS [protected]

From past 1+ year I am using airtel broadband connection and in my surprise suddenly from past 3 months monthly bills has jumped to 2 to 3 times whereas my internet usage is constant. And I started getting lot call from Airtel to change my existing plan to higher plans with reasons that my usage has been increased. Also I heard same issue from my friends/colleagues. So I suspect they are manipulating billing to force us to upgrade to their higher planes (dirty business tricks).

Few years back we subscribed Airtel fixed line connection[protected], in the month of november 2008 we thought o[censored]nsubscribing Airtel connection so we placed a request a request of disconnecting our services on customer services number so we were informed that it would be disconnected, few days back when I called up to heck the status they told me its been disconnected so I asked the executive that "How can I talk to you when Line is already disconnected" instead of answering my question this fellow disconnected my call, then a week later I visited Airtel noida office I explained him whole situation he convinced me that your line will be disconnected just pay your last bill so I did as I was told to do so, but a month later I again recieved a bill and I again visited Airtel noida office then I was informed that actually we have disconnected your broadband service which I never subscribed for because I don't have any system at my place and I was surprised with the answer so scolded him him badly, the fellow again told me that this time it would be done and I trusted that fellow which was biggest blunder of my life . Next month I again recieved a bill this time I have Decided that I am not goin to pay any bill until and unless my line line gets disconnected, on 10th of may a lady called Reena singh called me up she told me that she is calling from court lady misbehaved with my mother and also misbehaved with me and my sister, my landlord which is not acceptable she told me that if I 'm going to pay last 515 Rs I'm not going to recieve any calls and line will be disconnected and she gave us number which was later found to be a fake number now I have again recieved a bill and again these guys have started calling us, Its a kind of mental torture for us because we compelled to pay bill for a service which we have not been using from months now please save us from this mental harassement

DEAR SIR,

I HAVE PURCHASED A DTH CONNECTION OF AIRTEL DIGITAL TV ON 06.06.09 FOR MY RESIDENSE 61, VALLABH NAGAR, PIPLANI, B.H.E.L., KHAJURI KALAN, BHOPAL(M.P.) - 462021. I HAVE PURCHASED PACKAGE OF Rs.2600.00 FROM DTH GALLERY, M.P.NAGAR, BHOPAL(M.P.). DEALER HAS GIVEN ME A VOUCHER OF Rs.2000.00 SAYING THAT AFTER INSTALLATION YOU CAN RECHARGE THIS RS.2000.00 & THEY CAN RECHARGE BALANCE Rs.600.00 FROM THEIR END. AFTER INSALLATION, I HAVE RECHARGED Rs.2000.00 VOUCHERS BUT THYE SAME WAS NOT RECHARGED. AFTER COMPLAINING TO DEALER IT WAS RECHARGED AFTER 2 DAYS. DEALER HAS RECHARGED Rs.600.00(2 VOUCHERS OF Rs.300.00 EACH) FROM THEIR END BUT THE SAME WAS REVESED BY THE COMPANY ON 15.06.09. AFTER COMPLAINING TO THE COMPANIES TOLL-FREE NO.[protected] THEY HAVE GIVEN ME THE COMPAINT NO.774731. AFTER 2-3 DAYS THEY HAVE SENT ME THE MESSAGE THAT YOUR PROBLEM IS RESOLLVED BUT THE PROBLEM WAS AS IT IS. ON 15.06.09 THEY THE DISCONNECTED MY CONNECTION SAYING THAT YOUR BALANCE IS IN NEGETIVE. I HAVE COMPLAINT ONCE AGAIN ON 16.06.09 & THEN THEY HAVE GIVEN ME THE COMPLAINT NO.788459 SAYING THAT YOUR PROBLEM WILL BE SOLVED IN 24 HOURS. THEY HAVE GIVEN ME A MAIL ADDRESS SAYING THAT YOU CAN SCAN THE 2 VOUCHERS OF Rs.300.00 WHICH DEALER HAS RECHARGED FROM THEIR END & SEND TO MAIL ADDRESS ravikant.[protected]@airtel.in I HAVE SEND THE MAIL ALSO ON 23.06.09 BUT TILL DATE I HAVE NOT RECD ANY REPLY FROM THEIR END. KINDLY ADVICE & DO THE NEEDFUL.

As i am the customer of Airtel .. and i am using gprs service .. on 14feb 2009 i was not able to use my service even paying charges .. and on 24 feb 2009 too i paid for one month gprs charges i paid full money .. but no response came .. each time when i call to customer care they just make FOOL to me asking for another 24 hour .. i have called them nearly 50 + times .. but no action has been taken ... i want some very strict action should be taken against Airtel ...

thanking you

hi,

Mobile number [protected]
Name: Manish Verma

i am using airtel services from last one year...the last saturday i do my cell recharge with 502 easy with Trans id[protected] valid for one month for GPRS service..before this i am using on daily basis rs. 25 per day recharge.when i got the recharge of 502 ..due to wrong information provided by customer care my Monthly GPRS service will get de-activated. and from last six days they are not going to response me and now today on[protected] my customare call will be deactivated..now i cannot call to customer care...thay also barred my calls to customer care...

i hope this problem will get resolve asap

from airtel number [protected] some one talked very Abusely to my fiance in surat with the extrem bad thing that would heart the life badly so i am very tense about it so m requesting you to give me full
Detail of this number

We are using the mobile line no.[protected] for such a long time. We have shifted and we have given the change address request to the airtel. But getting change of address proof will get delayed for some time. Now, the airtel has barred my outgoing and incoming calls. we are very much annoyed this kind of service provided by airtel. In this regard i have mailed to the apellet officer/Nodal officer/Ombudsman, but no response from them. we have made so many calls to customer care also. some CC Executives are telling it can be activated and some cc executives are replying as it cannot be activated. Is it means if any of the customer changing the address/shifting they should not use airtel further?

Please take up the matter and do the needful.

I am a foreign national who lives in Rajat Vihar, Sector 62, NOIDA. I had contacted the nearest Airtel showroom for a broadband connection. So a guy named Akil came to my house and took 1500 rupees for connection fees and gave me the receipt, about 5 weeks ago. Since then I contacted him few times and he told me that since there is no available free connection from the existing router broadband could not be provided to me as for a single person a new router can not be placed. So either I will have to wait for a connection to free up or for more people from that area to request so as to put a new router. However, I opted for my money back and he told me that he will initiate the process and within two weeks I will get the cheque. Then after I called him after two weeks only to know that the thing is under process. Now in total more than 5 weeks have elapsed and I am still waiting for the cheque. Yesterday when I called him he gave me this number: [protected] and told me that his senior, a lady named Sujata will be at this number and she will be able to help me out. I have tried at least 10 times on this number but no one picks up. I guess I have no other way than to drag Mr. Akil and Airtel to consumer court to get my money back and for all the mental tension I have been through.

DEAR SIR,

WE HAVE BEEN RECEIVING SMS FROM 290603 FOR THE LAST 10DAYS. DAILY RS.3 HAS BEEN DEDUCTED BY AIRTEL FOR THESE UNSUBSCRIBED SMS. THIS IS ILLEGAL. PL. RESOLVE THIS & STOP THIS LOOT
THANKS,
K.M.KAMATH

Airtel has failed to provide me the complete credit with my top up and the respones from customer care was not satisfactry. please take the necessary action. Thank you

cell no.[protected]

Dear sir/mam,

this is Mrs Ayan Biswas(rupasree biswas).my husband is suddenly unable to make any ougoing calls, from today morning.the number is not even allowing him to make a call at your toll free number, so i was constantly trying from my number but alas! in vain, cox since morning i have been unable to connect ur toll free number as it constantly went on saying, 'number busy, try again later'.

so i am sending u this comment.please solve the problem as soon as possible.

my husband's number;[protected].
my number :[protected]

My mobile number is [protected], on blackberry prosumer plan. The handset is 7130. While calling up "24" Hour customer care at 7:30 in the morning in hyderabad, there was no response! - DONT ADVERTISE FOR SERVICES YOU CANT PROVIDE.
I spite of a monthly bill of two thousand rupees, Airtel has no shame enough to ensure to get the problems of my device sorted out. Device keeps on saying " data connection refused"... Come on Airtel... Dont fool Indians. Sick service.

I requested for telephone shift on 28/04/2009 (Ref No: 220725) and finally deactivation request on 04/05/2009 (Ref No: 77773).

When I requested for telephone shift on 28 April 2009, I was told that it will be shifted within 6 working days. But days passed and I did not hear anything from Airtel on this. I called up on 30 April
2009 to know the status of my request but did not get any suitable
response. I then requested the executive (Jitendar) to log another call with deactivation request which he refused to do.

I called up Airtel Nodal officer Mr Anirban Banerjee’s number on 04/05/2009 and spoke to Mr Sujoy Ghosh. I mentioned it very
clearly during my conversation that as I have handed over the key of my earlier residence to its owner, I will not be responsible for any kind of misuse of the telephone line. As I did not hear from him till 4.30 on the same day, I called up and spoke to Mr Ghosh once more. Mr Ghosh gave me a reference number 677773 which he confirmed was the reference number for deactivation.
He also confirmed that I have to pay INR 58.28 for call usage plus the rental charge till 04/05/2009.

I called wrote to Airtel Customer care on 10 May 2009 to confirm the status of my request and Mr Faizuddin confirmed by saying "We would like to inform that your request regarding
cancellation for Airtel fixed-line [protected] is already registered with reference number 677773 and same is under process."

But till date I have not heard anything about deactivation. I was sent a bill charging full month's rental which comes to Rs 550/-.

I also sent an email to Mr Faizuddin on 30/05/2009 enquiring about why I was charged the full month's rental. But I have not heard from Airtel on this.

Email copied below:

Dear Faizuddin,

I am writing on behalf of my sister Purabi Basu who did a mistake by installing a fixed line connection at home ([protected]).

Please refer to your following email dated 10/05/2009. Please stop texting me and my sister about the bill. We will clear this bill ONLY WHEN WE GET A WRITTEN CONFIRMATION CONVEYING THE DEACTIVATION OF ABOVE MENTIONED FIXED LINE CONNECTION FROM AIRTEL. Please see below the details that I have copied from the online account. It says that the next bill date is 17/06/2009.

Account Number 14323792 Airtel Number [protected]
Customer Name PURABI BASU
Current Outstanding Rs. 465.00
Last Bill Date 18/05/2009
Last Bill Amount Rs. 465.10
Last Bill Due date 08/06/2009
Last Payment Rs. 640.00
Next Bill Date 17/06/2009
View Unbilled Amount
Activate / Deactivate VAS

I need an explanation on this. Airtel neither could transfer the line to our new location nor it could deactivate the line in a month's time. We have not used the telephone line from 29 April 2009 onwards. Why should we pay for Airtel's inefficiency?

If Airtel Kolkata office is not efficient enough to deal with customer concern and is not capable of providing minimum services, please let me know should be contacted for this.

I would expect an early response from Airtel on this.

Regards,

Karabi Basu
M: [protected]
E: [protected]@yahoo.co.in

my name is amarjeet singh il purchse airtel sim from last 20 days 1st time it is activated when i purchased then i got the massage with in week submiited your documents or with in 48 hours number will stop .
ok
then i submitted two two copies for my doucments one for me one for my wife but still after submission 72 hours going number is not activated one no is [protected] anthoer new no i dnt know but i know sim no[protected]-2899. pllzz if airtel didn't wanna costmer loose so pllzz care for this really i dnt wanna appri... with this type of service thanx...

hope so mine no is activated ..
Thanx.