Airtel Complaints & Reviews

Dear Sir,
I came to know through your phone call on my no.[protected], which dialed through no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/- .
I am very shocked to see the bill of that much amount, as you can see the back records of my usages for your reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time.
I want to mention here that I just inquired to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at your discretion only.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Therefore I don’t owe any liability towards this bill.
Please send me the corrected version of bill as soon as possible so that I could make payment in time.
Today, I had talk with call center executive Mr. Praveen but he was very adament not capable to resolve this problem.
Looking forward for positive cooperation at the earliest from your side.
Thanking you,












Dear Sir,

I am using Airtel data card (No. [protected]) since last more than one year under a monthly plan of Rs.350/- and 500 MB free data download scheme.
I want to mention here that I just inquired from call centre to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at their discretion only.
I came to know through phone call from Airtel on my cell [protected] from no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/-. I am very shocked to see the bill of that much amount, as one can see the back records of my usages for the reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time. If I could have the information that my plan has been changed by Airtel then I never use that for such huge amount. Even though there is a usage limit for me of Rs. 1900/- when my usage was exceeding the they did not inform me.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change after 9th May 2009. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Regarding this problem I had talk with airtel executive and wrote the mail also but they are not listening the problem and saying the charges are valid and forcing me to pay wrong bill amount. I need your guidance and cooperation to solve this problems of Airtel please.
Sincererly yours,
K K Maurya



BELOW IS MAIL RECEIVED FROM AIRTEL
Dear Mr. Maurya,


Thank you for writing to Airtel.

This is with reference to your email dated 02 July 2009 regarding your Airtel number [protected].

As per the telephonic conversation with the undersigned, we would like to inform that the bill plan was changed from Airtel data card plan 350 to standard 49 plan as per your request on 23 May 2009. Hence, the charges are valid.

We hope this clarifies.

In future too, please feel free to speak to our call center executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it?s still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Regards
Priyanka Raj
Nodal Team
Delhi

I had airtel postpaid connection number [protected] and AcNo:[protected]
I have closed this connection. After nearly 4 months I get a letter of pending payment. I asked for bill details. I receive a mail saying that our executive will give you the bill details at your postal address. We have not yet received any bill details from Airtel and yesterday I recieved another warning letter from Airtel regarding the pending bills. This time the amount is also different.
For further clarifications they have given 2 numbers in the letter viz [protected]/[protected]
I tried this number several times but no one is attending the call.
I need the bill details as the pending amount in very incorrect. I need to tally this with already submitted bill receipts.
Please make sure that you have send in the bill details before giving us any letter of pending bills.

I am working in an IT firm in Bangalore. I recently got transfer from Chennai to
Bangalore. 15 days back I submitted all my id proofs to the Airtel representative sitting in our office campus and got the post paid connection.

I was alloted with [protected] number.

I was called by one airtel representative in the afternoon saying that my house was locked and he could not do the verification. I told that i will not available in my house during my office hours and asked him to come either before 9.00 am or after 6.30 pm in the evening. But the next day without informing to me the outgoing facility was disconnected and I suffered a lot since i am away from my family and i could not call my family during weekends.

The next day I reported the same to airtel representative who is sitting in our campus and he arranged to activate the outgoing facility and asked my time to do address verification. I told the same as above and they accepted.

I was waiting in my house for the past 1 week and no one has turned to my house. but suddenly again they disconnect my outgoing connection permanently without informing to me saying that they could not trace my address.

I was shocked to hear this and already i have deposited Rs.300 as advance amount for the connection. After enquiry they said i have to apply for a new connection.

Already I have informed to all my near and dear about the number change. Again getting new connection and informing to all will be foolish thing.


I and my family all having the Airtel connection in Chennai for the past 5 years. We didn't face this problem in chennai. but now in Bangalore I suffered a lot and I am unable to use my connection eventhough I have paid the advance amount.


Also there is no response from customer care also. They are lethargic and
not giving sufficient information.

Now I am planning to move to another service provider for getting new connection because of the bitter experience I faced with Airtel.

While getting the connection lot of promises were given by the airtel representatives but now no one is responding properly.

My friends also facing the same problem with Airtel. I never seen such poor and lethargic response from Airtel. that too the representative are sitting in our office campus and verified all my identify with the office.
Because of the foolish verification process they are loosing a customer


With regard to customer care contact number, it is a total failure.

First if we call 121, it is in Hindi language and it is asking us to contact another number [protected]. if we call that number it is asking us
to contact 080-- etc number. Totally misleading.

I am very sorry for writing this but the total irresonsible action and reply I received hurt me.

For the sufferings i had for the past 15 days without the outgoing facility and unable to contact my family for having an Airtel connection.

We had procured a prepaid SIM card ([protected]) from Laser Valley Telecom, 27, Bazullah Road, T.Nagar, Chennai 17 - Contact [protected] on 30th May 2009. The relevant documents (xerox copy attested) were handed over to the counter person on the same day and we were assured that the card would be activated in 24 hours time. After several follow ups we finally had the SIM activated after almost one and half days.



After 3 days the SIM got deactivated automatically with no prior notification to us and no incoming or outgoing calls could be made, on making outgoing calls, the message we got was "Your line is temporarily deactivated due to non-submission of documents". We did multiple follow-ups with the AIRTEL customer care support and went down 2-3 times to the showroom to report the problem. We spoke to the showroom owner Geoffery ([protected]), where in he promised that there was some issue at Airtel end and the LW document submission no was not clearly communicated internally and he would take care of it.



The line was not activated for more than a week, and we had been still continuously and patiently following up with another person Ram ( [protected] ) in Laser Valley Telecom, as Geoffery was not reachable. After multiple follow-ups and visits to the showroom in T. Nagar, the line was activated by the end of the day on 14th June. The next day morning when we tried making an outgoing call, we again received the same message "Your line is temporarily deactivated due to non-submission of documents". Since that day till date we have been trying to reach Ram, Geoffery and have also registered another complaint with the Airtel customer care support[protected]th June) for which we were told to contact the showroom for activation of the SIM.



I would also like to bring to your notice that we had procured two SIM cards (one for my father-in-law and another for my mother-in-law) in April 2009 beginning from CELL.COM at T.Nagar which also did not get activated for more than a month after our constant follow-ups with the Airtel customer support centre and showroom where we purchased it. We had procured these prepaid SIM cards to attend to personal medical emergencies in the family and ultimately we could not use it. The whole purpose of having procured the Prepaid SIM is lost, as my Father-in-law expired due to illness on 17th April 2009.



Everytime we try calling the airtel customer support centre we get standard replies that either we have to walk into their showroom to resolve the issue ( knowing the fact that this is an issue where somebody has probably lost the documents we submitted or has not submitted it properly), due to which the SIM is not activated. When we try reaching the showroom owner or customer support executive either he is not interested in attending to our problem or just notes down our mobile no. [protected] and says that he will get it activated in 24 hours, which anyway does not happen.



It has been 2 months since we are trying to get a prepaid SIM activated with Airtel but with no proper support from any of your customer support executives or your nodal officer’s (whose mobile no.s are switched off most of the day – [protected]).



It is pathetic to note that a mobile network who advertises on perfect service and customer support ultimately cannot cater to such a simple request like this.

I have raised this issue with the [protected]@airtel.in on 01st July 2009, but there has been no response.

When I tried calling the Airtel Customer care support yesterday again, the response i get from a senior executive officer is that i need to resubmit the documents as they have not got registered with them due to loss of documents.

I hope to get a proper resolution atleast by raising this complaint with you.

Regards Gayathri R Khanna
+91 [protected]

hi,

The land line is not working from last 6 days. I gave complainted for that but I din get any revert for that I also complaint on customer care they gave me a TAT for 48 hrs. so plz give me feed back for that.

Vikas chatterjee
MOB: [protected]
Landline :[protected]

from the day i took airtel connection problems have been started, not a single month your service was fine...

here are my problems, and complaints raised

1) i asked to give me the connection from the next day or the starting day of billing cycle, but they gave me just 2 days before billing cycle
the next day after taking the connection: line was dead, raised a complaint, didn't attended, raised again then attended at last i have to pay some 170 rupees unnesasarily just for 2 days
2) the next month my cordless telephone stopped working, i got that phone by you by opting 750 plan, it was replaced with normal wired used telephone, i demanded for my cordless but said there is no stock and they are not producing it, so what.. i'm offered cordless and i need only cordless
3) again in the first month i guess, i was assured that telephone number would be given as per my choice, after repeated phone calls it was changed
4) for about 3 times i raised complaints for frequent disconnection of internet and about 20 dyas i faced such problem, the problem coul'nt be fixed at all, and i came to know the feedback on my complaint is like " my lan card is not working itseems, huh! they are really dumb, mines was fine, after few months very recently my line was changed then it worked fine
5) for 3 times raised complaints for land line getting dead, and the last time you ppl took more than 10 hours time to fix it, and when i have asked about service gaurente, i didn't get any response
6) and most problematic thing is for about 4 months i didn't get a bill at all, i used to raise a complaint every month and then they would deliver me a xerox of that bill
7) i really fed up and asked them to atleast deliver me the e-bill, i made necessary changes in site, but after making changes i'm receiving paper bill but no e-bill,
8) i again raised compliaint, nodal officer, feeback team, etc ppl assured that e-bill would be delivered, but i didn't receive any e-bills till now
9) also said to change alternate contact number, but my old contact is still there in their records
10) registered for DND for both my landline and airtel mobile number also, but they people very cleverly call me up at my mobile and disturb me with your ads etc.
11) the very lastest issue is this month july, even after nodal officers and feedback team assured that e--bill would be delivered and paper bill would be stopped, i still didn't received e-bill and got a paer bill...

july 2.00pm update : a nodal officer named saritha called me up and said, i will definitely solve your problem, blah blah blah ...since 6 months i'm hearing the same dialogue...

I am subscriber of Airtel Post paid from last 3-4 months. Since I have started using post paid, i am not receiving hard copy of bill eiether by courier or normal post. Further on registering for several times for E- bill again i m not receiving any copy of bill via email. Airtel executives keeps calling for payment of bill several times in one day only. After explaining all things also neither my problem gets solved nor they take the matter seriously. Last month i paid without receipt of bill. No one is taking responsibility for providing me bill in time.

We had installed Airtel Digital TV on 30/05/2009. After a week the screen started showing that this card is not valid. By contacting Airtel Call centre they told that Rs.100 is balance from our side. After recharging Rs.100 it was activated. After a week again i.e. 15/06/2009 again the TV screen showed that this ID card is not valid. We again called centre again they informed that we have subscribed for ESPN package and Rs.60 is pending in our account. While we had not sent any SMS for subscription. The fact is that airtel has deactivated free to air channels also. Is airtel collecting Rs.50-100 every week with the customers who had subscribed for free to air channels for one year on some pretext or other?
Why are ads given for fee-to-air channels subscriptions for one year? Can I get justice from airtel? Every time we contact airtel customer service they say "You pay this amount this time and next time it will not happen? Is this the way adopted by airtel to humiliate genuine customers and harrass them by charging them exhorbitantly evey week?
Airtel Digital TV ID No.[protected]
Order No.3710541

I bought a prepaid connection from Airtel from retailer Oberoi Telecom at Defence Colony Kanpur. It has lifetime validity. The phone number is [protected]- It was bought on 30 Jun 09 and activated on the same day in the evening. On 01 July 09 I charged the phone with two top ups of Rs 888/- each. I got a confirmation that the recharges were successful. I noticed that no incoming calls were coming so I complained to the retailer who assured me that it would be set right and he would tell the Airtel company about it. He rang up airtel and then told me that the phone details were not coming on their screen/system and something would be done about it by evening. Nothing happened. At night the retailer told me that it takes 24 hours for the problem to be resolved. On 02 Jul I rang up the retailer and he said he will do something about it. I then rang up Airtel Customer complaints 121. They said that they can't do anything as the details are not showing in the system and I will have to contact Lucknow. They gave the the address of their Kanpur Office and said that they did not have a phone number of the Kanpur office. What a bunch of liars!!! This is Sunil Mittal's world class company!!! I fell cheated. The service personnel of Kanpur must be the worst. I am sorry I chose Airtel- just because the retailer told me to. I should have stuck with BSNL or Hutch. Can something be done about it!!

I had applied for Airtel Broadband in October 2008 for my shop in Kashmiri Gate, Delhi.I also paid a cash deposit of 800/=(I have attached a copy of the receipt). But after a week I was told that It was not possible technicaly to provide Broadband in that area..I was also assured that I will get my money back in 7-10 days. Now its been almost 8 months, and I am still waiting for my cheque.I have contact their customer care by email &...

I have paid my Airtel Broadband[protected] bill for the period 26-04-09 to 26-05-09, which was payable on or before 25-06-09, on 03-06-09 through ICICI Bank (Madurai - K K Nagar Branch) Cheque No.648899, dated 03-06-09, which was debited from my Account on 08-06-09 towards Airtel as per bank statement. The cheque was drawn on "Airtel (A/c[protected]", as instructed in the Bill. To my surprise I started getting SMSs and calls from Airtell from 20-06-09, regarding non payment of bill. In every such calls from Airtel, I have given them all relevant details of my payment, but they have not updated in their end. Finally i raised a complaint regarding this issue in Airtel Customer Care on 26-06-09 explaining the details. The Complaint No. given was "21317850", and promised that the issue will be solved within 2 working days. Today 01-07-09 i have received the next bill for the period 26-05-09 to 26-06-09, in which I found that it shows that previous bill is unpaid, at the same time I have been charged Rs50/- + service tax for late payment of bill. Also the bill is payable IMMEDIATE.
I feel it Insulting and Harassing. I expect from Airtel –
(1) The late payment charges and Service tax their on should be reversed immediately.
(2) Airtel should Apologise in writing for this mistake.
(3) Airtel should Waive my latest bill as a gesture of Compensation for the harassment done to me.

Dear,
They have mentioned a plan Home 649 plan which is available for delhi region and on there website it is clearly mentioned " Tariffs plans that are available in Delhi
*Delhi includes Gurgaon, Noida, Faridabad and Ghaziabad "

http://airtelbroadband.in/wps/wcm/connect/airtel.in/airtel.in/home/foryou/broadb...⇄

this is the link to there website where it is clearly mentioned that Home 649 plan is available for Noida, Ghaziabad, Gurgaon and faridabad also

When i asked them to change my current plan to this Home 649 plan then they said that this plan is not available for ghaziabad.
where as it is clearly mentioned that it is available for whole delhi region.
So kindly look into the matter

thanks

regards
vineet

First of all I would like to know why the heck they call it "customer care"?? Well, I don't expect people to care about me but being a service provider they should at least listen to me, shouldn't they?
I wished to give an Airtel digital tv and tried to contact their customer care[protected]. Even after 30 minutes of perseverance i could never get to talk to a customer care executive.

I read in this site about their poor customer service and boy did i experience it even before getting a connection!!!

Wake up you so called service providers. If you don't listen to your customers you will be thrown out of business( though not immediately). I'm so frustrated that i'm going to start a propaganda advising people not to buy airtel digital tv.

Anybody listening out there????

Dear sir,

I purchased a nokia phone (model 1209) from Chadha communication, Sarojini Nagar market, New delhi-23 on 19.6.09. There was a promotion scheme and they gave an airtel prepaid connection alongwith the phone. I got this connection activated from Cell-Com, A-20, Lajpat Nagar-II, New Delhi 24 after submission of my ID proof (FORM NO: [protected]) . They activated the mobileNo.[protected] from SIM NO:[protected] as per the sticker in the sim card cover. Later on it has come to notice that the SIM No. and the phone number outside the box is different. Chadha comunication, sarojini nagar had made a mistake and has placed a wrong sim and phone number inside the box. This is to inform you that the my ID Proo[censored]sed to activate mobile No.[protected] is wrong. Please deactivate the mobile No.[protected] as the ID proof for activation of this number is not for this number.

I have an airtel post paid connection [No [protected]]. When was about to cancel the connection in the month of February 2009, the customer care executive, (i think its ARUN) offered me free calls worth Rs 250, and changed my bill plan. But the offered amount 250Rs was not deduced from my account. I spoke to executives at customer relationship center so many times, all the time they just forwarded a complaint but the issue was not resolved. Finally they blocked my number. an executive called me for bill payment, i spoke to him regarding the same issue, then through the same executive I spoke to the show room manager (Airtel Customer Relationship Center, Moosapet, Hyderabad) he asked me to give a cheque deducing 250 Rs from bill and he promised me that with in 4 days incoming and outgoing will be activated.But nothing happened so. After 2 months of time again I gave complaints on the same issues at the same customer relationship center (Airtel Customer Relationship Center, Moosapet, Hyderabad) and also to the call center executives. Thet promised me that the issue will be resolved but nothing happened so. I dint get any reply from them.

I have taken prepaid airtel mobile connection with number: [protected] at Bangalore. On 24-06-09, I received an SMS from airtel saying "Airtel Radio will be renewed in 3 days and you will be charged 30 Rs for 30 days. To unsubscribe call[protected]toll free). In the first place I did not ask for this service, and when I dial to to unsubscribe I get a message that this number is incorrect. After 3 days 30 Rs. are deducted from my account. I dialed[protected] and even this number does not exist. I felt cheated and could not believe that a reputed company like Bharti airtel is doing this to its customers.
In a similar way I am not able to unsubscribe from Hello Tunes, which they are forcibly renewing by giving wrong or part-phone numbers since last month or so and deducting money from my account.

I have requested to shift my landline to another house with in the same area. Due to some technical issues, Airtel people have told me that it will take at least 2 weeks of time to get it done. But I have requested them that I need it as early as possible.

But the Service Level Agreement date has well passed 2 weeks. Now it become 4 weeks of time, Still I didn't get my broad band connection back yet.

So far I have called 10 times and each and every time you are taking at least 30 minutes time to respond which has resulted in at least Rs. 600 in mobile bill. To verify this, you can refer the Mobile bill of 96000 XXXXX for the month of June 2009.

Each and every time, your customer care executives coolly asking apologies which routine for them. I dont need apologise, I want action item.

Dont these have people any sense? Each and Every time the customer has to call and follow up. Why these people are not calling and giving updates to the customer?

The worst part of the total issue is, Today My call has been cut down after waiting in 15 minutes in the queue. Hello Boss.. Who is paying my mobile bill? I have to give it from my pocket.

And I still know, Airtel people dont pay attention to this mail. Still I just wanted to send.

Moral of the Story:

Being Airtel broad band connection customer is hectic.

One fine day my airtel postpaid number stopped working. I called a tolled airtel customer care number and they said that they cant help me since my account has been blocked.

Again after a month, the number was active again. And finally out of ethical behaviour I called the customer care to enquire about the final charges on my account. I was told to pay a amount. I made a internet payment.

After 1 more month I get a call from [protected]. Some female gundi shouts at me.. All their customer care politeness is gone down the drain. When I ask her to get polite she says that "I am from the collections department". Collections department of airtel is the offical business name of Airtels gunda department.

I have paid my dues, now they can fly kites for all I care.

Jonty

I have a prepaid connection with Airtel Karnataka[protected]. On my Trip to Kerala in April 2009 I tried to top up Rs.350 to my prepaid number. What actually got credited was only Rs. 3.50. Since then I have been in touch with Multiple Airtel Customer Service Representatives over the phone (both in kerala and karnataka) and it’s been 3 months and I have not got my account credited nor the money is returned back to me. I have received a message from airtel that my issue has been resolved and when I called to find out what the resolution was, I have been given the following answer. “ We are not able to solve you issue. You contact the dealer and get this resolved”. I’m surprised to get such a feedback from a reputed company like Airtel. If customer has to figure out a resolution for his problem then why do companies provide helpdesk numbers. Also being in Bangalore i cannot travel again to kerala to agent to solve this issue. I’m terribly disappointed with the way Airtel has handled this issue. I have dropped 2 mails to the nodal officer and 1 email to the appellate officer but there was absolutely no reply from either of them(via phone call, email). Airtel reputation in the market will go down if they do not correct such irresponsible customer service behavior.

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. I have been robbed of Rs. 12/- till date.

My repeated requests to the company to block the number and stop deducting the Rs. 3/- on these irritating, and nonsensical messages have fallen into deaf ears.

Can any one help me get respite from these unwanted messages, and protect me from this daylight robbery by the company.

I am a retired person, with only meagre income from my savings.

Please help.