Airtel Complaints & Reviews

sir i want a caller tune number of title song of KITNI MOHABBAT HAI, a tv serial of NDTV Imagine, to set it as my caller tune, my mobile no is [protected], plz do the needful or set it as my caller tune in said mobile no & deduct reasonable charges

Dear Whoever concern

I am the customer of airtel mobile. in my mobile i am getting daily call from freindz chat, i dont know from where this call is coming but it is really very irritative.
i just want to cancel my number from freindz chat.

Kindly do favour for me & cancel from my number from this freind chat.

Dear Team

I have purchased this No (+91-[protected]) dated[protected] and my documents was not accepted due to my Add proof was not accepted coz. it is Electric bill which is named to my mother then i send again my document and i think so that it is now accepted coz. it has not came back still at shop, from where i have purchased the SIM and since almost 5 days my no. is not working even i am not able to call at Airtel customer care..

Pls. make it start today itself so i can not be face any problem..

my no is +91-[protected]

pls. do the needful and give revert back as soon as possible


waiting for ur great response


Hitesh

respected sir,

sir i using AIRTELbroadband from past one year from bigging its self my billing charges are soo high like Rs.1200, Rs.1300, Rs.1350 due to call charges they not even reducing call charges . basically most of them using mobiles so if we call from broadband to mobile na it tooks RS1.10 paise per min, better they can offer any booster card like cuttercard from tat we can manage billling charges, or they can reduce call charges from Rs.1.10paise to 49 paise,
if they did like this all users can get benefited so kindly i request u to take any action to implement this request,

I have made numerous complaints and have also followed the formalities of deactivating the GPRS service on my airtel postpaid account, but still I have been charged Rs.399 in the current bill and Rs.399 in the last months bill.I have been charged this amount wrongly twice in the months of May 2009 and June 2009.I have made complaints but the customer service executives either disconnect the calls or transfer it to another executive.
On the other hand the payment collection department keeps harassing me for making payments without listening to my queries.There has been continuous harassment from the payment collection department whereas there is no one ready to register a complaint and take some action.
The worst part is that the customer service executives disconnect the calls in the middle of a conversation.This is not expected from a company like AIRTEL which is supposed to have a good reputation.

My brother is sending messages from his airtel mobile from india toUK. i recieevd them till last week ok. now he says he send nearly 4 text messages from India which were urgent...and i did not get them, , , his money is deducted...Please do the needful as soon as possible...i want it to be sorted immidiately.

Hey,


I am using an airtel post paid connection ( no.- [protected]). The payment for the month
may- june was made on 31st June by cheque (chq no.- 099502) amounting Rs. 1, 597 at your
paschim vihar branch. The amount was debited from my a/c (Axis Bank, Punjabi Bagh) on 4th
of June as per my bank statement.
And twice I have faxed a copy of my bank statement on your [protected] no..
But still i keep getting calls from airtel stating that they have not recieved the payment as yet. I
would really appreciate if someone could just look into this matter and get it resolved asap.

i have been active gprs(aon) service this time i have been call custmer care center too many time for gprs(aon) setting in my mobile i am using sumsung E1410 hendset still i cant recive setting for this service and not used this service pl do need full, i cant talk with custmer care excutiv this time and my custmer care line have been ban for this day. i have lost money of Rs. 99.00 already this time also before this type service i cant use so what i do now.

Hi, Everybody

I am using Airtel Prepaid connection mobile number [protected]. I recharged my prepaid mobile through ICICI online banking using my account fund. And my recharged get failed on that day but my money is deducted and not yet transferred back to my account. I made complain 5 times on disputed date but not yet received the money.
Finally i want to tell you everybody please don't recharge with online banks. All are frauds.
Regards,
Anni Shabarinath

The sales agent will call any give you the details of the rates and ask you to select buy now option from the website and once you complete all the details the hit submit the process will display error message on the first line and on the next paragraph it will display approved and will charge to your credit card.
But you will not get any email or any login in information, if you call the number customer support no body will pick up.

I hold an airtel connection with number [protected]. I had shifted my house from Saligramam to Ramapuram, Porur in May09. On 7.7.09, the airtel office staff called to my mobile and said he was coming to collect address proof. That person could not able find my house inspite of repeated guidance to my address. An employee from porur office could not find an address in the same locality and he left without coming for address proof collection. I got an SMS saying that address proof has not been submitted and should give the same to avoid disconnection.. But due to my work pressure, I could not make it to the airtel office. The outgoing calls were disconnected on 12.7.09. When I checked with customer care, they had told me to submit the address proof in the office where I had taken the connection. As I had taken this connection in T Nagar office, taking permission during my office hours, I had gone there and gave the address proof. They rejected saying that it should be submitted in the Porur office. Then on another day i.e., 24.7.09, I went to Porur office and submitted the proof. They told the connection will be resumed within 24 hours. I also got an SMS, it will be resumed by 25.7.09. But the connection is not yet resumed. When me or my wife contact customer care centre, they keep on saying that they didn't get the address proof..I don't know and whom to contact. We are really getting frustrated to call the customer care and listening to their answers saying that they could not help.. Then why is the customer care service for????? Is it to care customers or torture?? They suggest me to go again to Porur office and call from that phone so that they can talk to that Porur office agent.. Why cant they check it from their end?? Its Airtel problem to get the information from their own staff...Is it so difficult for a tele communication company to get information from their own office.. Then how could a company like this can serve the entire nation??? Finally, Till now i.e., 29.7.09, I could not get my problem resolved..I dont know whom to contact...

I have been using the Airtel SIM ([protected]) since 24th April 2009. I am not getting incoming STD calls (only one or two people are able to call me) from the beginning, whenever anybody is calling they are getting the message as "This no. does not exist."
I have raised online log in Airtel site on 12th June & I contacted Airtel many a times but every time they are telling that this issue is escalated to some or other dept. Till date the problem is not resolved & I am unable to receive any STD calls.
I have spoken to Airtel people in all hierarchy - right from customer care to escalation manager. Everybody is saying that this issue is escalated & none of them are giving a concrete solution. I have always been assured with false commitments like it will be resolved within 24 hours/48 hours.
Today I was told that this issue is resolved, but all in vain the issue is still the same.

I am a prepaid customer of airtel, of orissa state, Although i have special tarif validity till nov- 2009, I got one sms that by recharging special tariff voucher of Rs 50, I could get Eastern region std calls at Rs0.70 p/minute. I recharge that spl tarif voucher but after that my special tarif validity was reduced to july -2009, This is disgusting that Airtel is misleading and abstracting fraudant charges with confusing sms.
Plese alert other customers...
Any body wants clarification plz contact me, E.mail- [protected]@hotmail.com

My name is jai rajra.i recently installed the much hyped airtel digital tv.and i consider my decision as the worst decision ever made in my life.Even after making full payment made to them i am not getting any services from theie end.after calling customer care a number of times it just resulted in me having a sore throat due to the shouting and cursing that i had to subject them to and a bad headache.the customer care services is the worst ever.they are totally irresponsible and ignorant people.in short they are thief's, duping people and then acting innocent.
I would like to get a full refund from them and a written apology also.

I would also advice all future willing customers who want to avail their services not to do so.Instead they can opt for TATSKY.Which would be a way better option.

I AM A AIRTEL UP-EAST PRE-PAID SUBSCRIBER. I HAVE RECIEVED A MESSAGE FROM 53030 AS ON DATED 08-MAY-2009, TIME 13:09 P.M. THAT CONGRATULATION SANSUI ADD SURVEY KE DAURAN APKO YEH GIFT DIYA JA RAHA HAI LAST DATE 08-MAY-09 ADHIK JANKARI KE LIYE KRIPIYA CALL KARE [protected] AFTER RECIEVING THIS MESSAGE I CALLED ON THIS NO. THE PERSON TOLD ME THAT YOU ARE ELIGIBLE FOR 26INCH LCD TV FROM SANSUI FREE OF COST ON YOUR MOBILE NO. [protected] AFTER THAT THE PERSON NOTED DOWN MY NAME, ADDRESS AND CONFIRMED MY DETAILS IN ORDER TO PROCEED FURTHER ON. AT THE SAME TIME THE PERSON REQUESTED ME THAT VERY SHORTLY U WILL RECIEVE YOUR FILE NO. AFTER THIS I HAVE RECIEVED A MESSAGE FROM 53030 THAT DEAR CUSTOMER SANSUI ELECTRONICS KE TARAF SE APKE MOBILE NUMBER PAR APKO EK LCD TV. FREE GIFT DIYAJATA HAI. 26INCH LCD TV RUPEES 23, 600/- ONLY ON YOUR MOBILE NUMBER I RECIEVED THIS SECOND MESSAGE ON 08-MAY-09 TIME 13:17 P.M. AFTER THIS THE THIRD MESSAGE I RECIEVED FROM 53030 AS ON DATED 08-05-09 TIME 19:21 P.M. DEAR CUSTOMER YOUR FILE NO. 6493TR018 CALL NO. [protected] LOGIN http://sansuidelivery.hpage.com THE MOMENT I RECIEVED THIS MESSAGE I HAVE CALLED ON THIS NO. AND THE PERSON CONFIRMED MY BOOKING FOR THE SAME. HE ALSO PROVIDED ME DELIVERY DETAILS THAT I WILL BE RECIEVING THE GOODS BY 13-MAY-09 BY MAHINDRA PICKUP VEHICLE NO. WB02D6184 BETWEEN 3 TO 5 P.M. AFTER CONFIRMING MY DELIVERY THE FINAL MESSAGE I RECIEVED FROM 53030 AS ON DATED 09-MAY-09 TIME 10:06 A.M. THAT DEAR CUSTOMER YOUR TAX RUPEES 845/- RTRANSPORT RUPEES 1115/- WARRANTY CHARGE RUPEES 440/- ONLINE DEPOSIT TIME 9:30 A.M. TO 12:30 P.M. CALL [protected] FINALLY I CALLED ON THIS NO. AND ASKED THE CONTACT PERSON THAT WHY U PEOPLE ARE CHARGING ME. HE TOLD ME THAT SANSUI COMPANY HAS DONE A ADD SURVEY ALL OVER THE INDIA. AND UR THE LUCKY WINNER FROM LUCKNOW ZONE AS YOUR MOBILE NO. [protected] IS SELECTED FOR A FREE SANSUI LCD T.V. 26INCH. THE COMPANY IS ONLY CHARGING WHAT IS REQUIRED AS THE TAX, RTRANSPORT & WARRANTY CHARGES HAS TO BE BORNE BY THE WINNER END. THE PERSON ALSO PROVIDED ME ICICI BANK, MUMBAI BRANCH ACCOUNT NO.[protected] IN THE NAME OF RUBY DAS IN WHICH I HAVE TO DEPOSIT A TOTAL SUM OF RS. 2400/ AS ON DATED 11-MAY-09 THE PERSON ASSURED ME THAT IT IS ACCOUNT OF A CORPORATE EMPLOYEE OF SANSUI, I CONFIRMED THE DETAILS FROM ICICI BANK GOMTI NAGAR LUCKNOW. APART FROM THIS I ALSO CONFIRMED ON CALL CENTER NO. 121 & ALSO AT AIRTEL ARC AT GOMTI NAGAR LUCKNOW. THE FEEDBACK WHICH I GOT FROM AIRTEL END THAT IT IS GENUINE AND I CAN MOVE FURTHER ON. SO I DEPOSITED THE AMOUNT IN ICICI BANK GOMTI NAGAR BRANCH. AFTER THAT I CONFIRMED THE SAME ON MOBILE NO. [protected] THE PERSON TOLD ME THAT I WILL BE RECIEVING MY GIFT ON 13-MAY-09 BETWEEN 3 TO 5 P.M. I AM ALSO ENCLOSING YOU CASH SLIP OF ICICI BANK, GOMTI NAGAR LUCKNOW IN WHICH I HAVE DEPOSITED AMOUNT OF RS. 2400/- AFTER THAT WHEN I TRY TO CONTACT THE PERSON AS ON DATED 12, 13 & 14 MAY THE PERSON MOBILE IS NOT RESPONDING AT ALL. I THINK THAT I HAVE BEEN CHEATED BY AIRTEL END & ALSO BY SANSUI COMPANY. KINDLY HELP ME OUT ON THIS ISSUE AS I HAVE ALREADY LOST MY RS. 2400 BY FAKE MEANS. KINDLY RESOLVE ALL OF MY ISSUES AS I CAN'T UNDERSTAND HOW IT CAN HAPPEN TO A CUSTOMER OF AIRTEL. AS I AM NOT FAULTY FROM MY END. APART FROM THIS I HAVE CALL DETAILS OF THE ABOVE MENTIONED MOBILE NOS. AS I HAVE CALLED FROM MY OFFICIAL MOBILE NO. [protected] I HAVE THE VALID PROOF FOR THE SAME. KINDLY DO THE NEEDFUL ASAP.

i have a prepaid connection of airtel with mobile no.[protected]and i get auto renewed into this yahoo zone without my permission for the past year or so and every time i end up shelling 30 bucks, its hightime this service is deactivated at the earliest else serious action will be taken against the service provider

To
Airtel,
Officer-In-Charge,
Kolkata.

Dear Sir,

We are using your corporate connection group of 16 No. But from few days we are facing lot of problems in your network & bill detail. For this problem we had call several times but the issue did not resolved till date. Right now who is our new CSO (Customer Relationship Officer) looking after our group earlier it was Mr. Sourav Bhattacharya ([protected]) at present he also don’t know who is looking this group. Please advice and do the needful. Our Phone No details given below for your reference:-

i. [protected]
ii. [protected]
iii. [protected]
iv. [protected]
v. [protected]
vi. [protected]
vii. [protected]
viii. [protected]
ix. [protected]
x. [protected]
xi. [protected]
xii. [protected]
xiii. [protected]
xiv. [protected]
xv. [protected]
xvi. [protected]

Regards,


VIJAY DAGA
[protected]

This complaint is against Airtel India - Delhi

My Account No 14562554
Phone No[protected]

- This phone was installed three months back.
- At that time I requested for the number change
- The number was changed two times by their own, without giving any information to me,
- At last the no of my choice was allotted but that too was not informed.
- For last two months or so I am not able to use this Phone, because whenever this no is dialled it gives a message like "This airtel no is temporarily out of service"
- I have been complaining to the Call Centre number on regular intervals on the nos 121 or 4012345. But the problem is as it is till date.
- On 26-06-09 I called the customer care and talked with Ms. DISHA. She assured me that within 24 hrs this will be done on the priority basis. The ticket No allotted to me was 21311628
- On 27-06-09 I again called the Customer care and talked with some executive. She transferred the call to Floor Super visor Mr Saurabh.
- I requested him to issue me the last three month statement of my conversation with customer care thru email. He straight way refused and given me the no of Nodal Incharge Mr. Raj Kishore[protected]
- And on this number nobody picks the phone or most of the time it is busy.

We have been facing network connectivity issues for the last 2 years. Eventhough the place is very close to Electronic City - The IT HUB, in Bangalore, the signal strength is pathetic. Most of the times, signal is not available, even when its available, we will not be able to make or recieve calls. Vodafone and BSNL are working perfectly fine. We have nearly 20 of our close colleagues staying nearby and are planning to shift the service provider now, frustrated and totally demoralised. I have been with Airtel for the last 5 years but now the situation is too pathetic to continue.

Dodda Thogur,
Electronic City,
Bangalore - 560100.

Hi

I had an Airtel connection that was taken in August or September 2005 in Delhi. I was a loyal customer and paid all the bills on time and used the services. However, in February 2009, I was not in a situation to pay the bill due to some bad financial situations. Hence, I requested for a settlement which finally happened on 18th May 2009 when an executive named Nitin called me from Airtel and said that he is calling from Airtel's Legal Department. He, after negotiation agreed that the settlement can be done for 10, 000 out of which I was told to pay 8, 000/- on the same date that he called and rest with in a month’s time. I agreed to this settlement and went ahead to pay the 8, 000/- at an Airtel outlet, Mahim Branch in Mumbai, as I shifted to Mumbai in April 2009. The executive confirmed that he will send the NOC letter via email to the branch manager at the same branch and I can take a print out from there, which will be enough for to confirm the settlement. Once I ave the receipt of the rest of 2, 000/-, the airtel will settle my account as Full and Final.

When I reached there, I got to know that the Mahim Branch do not have online payment policy so that Delhi branch could receive the payment the same day. On telling this to the agent who had called me, I was told to make the payment and take the normal receipt and he assured me that he will send the NOC to my email address. Being Airtel a big and valued company, I trusted the executive and made the payment of 8, 000 rupees and took the receipt. When I reached back and checked my email, there was no email from Airtel so I called the executive but he did not take my call. Onward that, he started ignoring my calls. Finally I got to speak to him after couple of days when he said that he could not take my calls as he was busy with work and is sending me the NOC right than. I was on my computer to check that but when after an hour also did not get the email, I called him again and he again stopped taking my calls.

Since he was not taking my calls, I sent him an SMS to send me the NOC on priority or at least call me and inform me the reason of delay, which he did not bother to do.

I than had to call Airtel’s Nodal Department where I spoke to Prabhjot, the Nodal Officer, for more than an hour and narrated the entire story to her. She took the number of the executive and spoke to him. She was told by the executive that he never committed me for 10, 000/- but for 14, 000/-. Prabhjot also informed the executive to take my calls, which he did when I was asked by Prabhjot to call him being herself on conference. I tried the executive number and he answered the call but he out rightly on my face denied the fact that he agreed to 10, 000 and said that he did not agree to 10, 000 but 14, 000 for the settlement. I was pretty sure about it as by that time this executive was already knew that this case has reached Nodal Department and Prabhjot had already spoken to him.

I before making the call to the executive had told Prabhjot that since you have already spoken to him, he will not agree to what he did. Prabhjot, the Nodal Officer was convinced with my facts and agreed that she will look into the matter and will get back to me. I also requested her to pull out those calls which were made to me by that executive Nitin and listen to what he had committed me. Prabhjot said that calls cant be pulled but she will see what best she can do for me.

She also said that if she fails to call me within 2 days, I shall call her to check which I did but it was hard to contact Airtel’s Nodal number and most of the time it does not get connected. After 48 hours when I tried Nodal’s number, it was disconnecting the call within 1 second… I had to pay for those calls but I was not able to speak to anyone. I failed to get in touch with anyone than and neither I was called by anyone from the Nodal department.

NOTE: I was informed later that the executive who had called me was not from Airtel Legal Department but from some collection Department or Agency.

I, today on 27th June 2009 received a call from a man called Sameer who informed me that he is Airtel’s Legal Counselor and has a case against my Airtel number. He said that if I will not make the rest of the payment today, the case will go legal and I will have to attend the case hearings. Firstly, I was not unable to believe that he is from legal department. Still, I told him whatever happened to me against which he did not show any interest and said that he can’t do anything about whatever was promised to me by someone else. I asked him that since you are Airtel’s Legal Counselor, can you tell me the way to find out what I should do when someone from Airtel makes a false commitment. He said that since you did not pay the bill, the executive might have lied to you and would have made a false commitment that the bill can be settled for 10, 000/-, which is practically impossible. He would have wanted to make you pay whatever you were ready for. I said that if this settlement was impossible, the executive should have told me that and would have given me the correct amount of settlement. The Airtel’s Legal Counselor Sameer said that the executive would have made a false commitment to get the money out of me.

Kindly suggest what I can do in this regard as I was assured by Airtel that the settlement can be done for 10, 000/- which I agreed to and made a payment of 8, 000/- but did not get any NOC. Airtel’s Nodal Department is also not contactable today being Saturday. I wanted to find out if Nodal Department has done something on my case but the Airtel’s Legal Counselor Sameer says that I have to make the payment today itself. I don’t even believe that he is actually from the Legal Department.

I have been cheated as, an Airtel employee made a FALSE COMMITMENT to me and since I trusted the big brand name AIRTEL, I agreed to make the payment. Never thought in my life that such a big name can cheat their customers by making false commitments. I want to know how can I ask them to check the calls in which the executive made the commitment of 10, 000/- so that I can pay rest 2, 000/- and get the NOC letter and get over the matter.

Waiting for your reply eagerly.

Thanks in anticipation.

Warm regards!

Mukta Khandelwal
M: +91 [protected]
Email: m.[protected]@gmail.com, [protected]@yahoo.co.in