Airtel Complaints & Reviews

AIRTEL DIGITAL TV — complaint on service

i had given complint to customar care on 15/10/2010 the comp no 4149514 to shift my aantena/set up box to my new address still they are not respondig to my complint .i called to customor care nearlly 10 to 15 times they are just cutting my call

mera complaint no.4290634 hai.mera stb abhi tak chalu nahi hua hai.

Airtel — unauthorised deduction of bill

My mobile no. is [protected].I have activated this no. in 13 Dec 2008.On 24th I have got a message that your "Mitti ke Rang" servuce will be renewed.When asked regarding this to the custimer care they told that this service has been activated on your number from last four months.Then I told them the story & they have given back the money.But after that on around 24th of every month they deduct the same and after calling the customer care they return the same.Each time I told them to deactivate the scheme and they people say that sorry sir this will not happen any more.But now again on 24 Mar 09 the money is deducted.I am a custemer of Delhi and now I am at Bangalore. Every month this Airtel is harrasing me.Please help me.This time I want to take the help of the Court of Law.

Airtel Postpaid Mobile — network and discount related

Dear
i am having network problem from last 5 to 6 months, and even after complaining my problem yet not resolved.i want proper treatment of my problem and also need discounts from month of march.and i am not going to pay any amount untill my problem not resolved, do contact me and try to resolve my problem.
thanks..

Airtel post paid mobile — unauthorised deduction for jumaani

[protected];unauthorised deduction for jumaani numerology services @ Rs. 30/- pm.Pls unsubscribe immediatly.

Airtel Prepaid — service not provided

I purchased a prepaid SIM no.[protected]mobile no.[protected]). At the time of purchase I had submitted all requisite documents including a copy of my driving licence. However, service on this mobile no. was suddenly stopped without any information/notice.This shows callousness on the part of airtel staff besides being deficiency in service. The service should be resumed or else my balance amount be refunded.

Dear Sir,

My Cell No. [protected] is miss today evenig so please disconent this [protected]

Thanks & Regards

sumit

Airtel Prepaid Mobile Connection — CHARGING FOR SERVICES NOT ASKED FOR

DEAR SIR,
1. THE COMPANY HAS BEEN CHARGING FOR SOME SERVICE CALLED GAMES CLUB WHICH I NEVER SUBSCRIBED FOR.

2. FUTHER TO THIS WHEN I CALLED UP THE CUSTOMER CARE , THEY ARE VERY RUDE AND SAY THAT 'YOU MUST HAVE SUBSCRIBED FOR THE SAME.

3. MEANWHILE THEY CHARGE FOR THE SAME PRODUCT AGAIN AND AGAIN ...IE; THE ONE WHICH I NEVER SUBSCRIBED.

4. THEY HAVE CHARGED ME Rs 10/- FOUR TIMES WITHOUT ME SUBSCRIBING TO THEIR SERVICE AND THAT TOO AFTER MY LODGING THE COMPLAINT WITH THEIR CUSTOMER CARE.

5. THE COMPANY IS AWARE THAT NO ONE WILL COMPLAINT FOR A SMALL SUM SUCH AS Rs 10/-, BUT HERE THEY MUST BE DUPING 100s OF CUSTOMERS LIKE THIS.

6. THIS ACT MAKE THE CUSTOMER FEEL LIKE A FOOL....... CAN SOMETHING BE DONE.!!

Airtel prepaid mobile — Charging for services never asked for

Regarding: Airtel Prepaid Mobile No : [protected]

1. I became a subscriber in end of February 2010. This connection I had taken largely for use on Twitter.
2. My first charge was around Rs 200. I did tweet several times, but otherwise kept the phone turned off most of the time. My last two charges were for Rs 200 (on[protected] and Rs[protected] and they finished rather quickly without my having done much tweeting.
3. On[protected], when I turned the phone on after a long time, I received an SMS informing to the effect that "some Friendship Chat service has been renewed @ Rs 30 per month and that my balance was Rs 264. I was shocked.
4. I had never asked for any services. When I contacted customer service, I found out that I was being charged for two or three services -- don't know for how long -- perhaps for nearly the entire duration that I have had the phone.
5. I called 198 (Airtel) and wanted to speak to some executive; twice after punching numbers as I had been instructed, to be connected to an executive, I got the message that I should check the number I had dialled and call again -- and both these calls were charged for!
6. On[protected], I was able to connect to an executive and complain about what had happened; he transferred me to some senior who had me repeat the whole thing. I also asked him to stop these unasked for services immediately and reverse all the charges they had deducted for the same, within twenty four hours.
7. The time limit I gave Airtel has passed and charges levied (for services not asked for) have not been reversed, nor any message received on action they proposed to take. That is why this step.

Dr Narender K. Sehgal
LL[protected] and Mob: [protected]
[protected] hrs

I saw the above comments from Airtel yesterday. I checked the balance on my prepaid account and found that charges levied hitherto for "unasked services" have still not been reversed. So, the grievance still remains unresolved.

Narender K. Sehgal
[protected]

Airtel — RENEWAL OF SERVICES NOT ASKED FOR

NOW A DAYS AGAIN AIRTEL HAS STARTED SUBSCRIBING SERVICES AUTOMATICALLY IF RESPONSE FROM MY SIDE IS IN NEGAITIVE OR I CALL AT THERE SENT NUMBER FOR UNSUBSCRIBING.

holy jesus ... i never knew that . i m happy with prepaid accounts

My mobile number is [protected]

Please help

TO
The Authorities Concerned
Airtel
June 16'th, 2009.

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. I have been robbed of Rs. 12/- till date. since June 13'th 2009 till date (june 16'th, 2009)

My repeated requests to the company to block the number and stop deducting the Rs. 3/- on these irritating, and nonsensical messages have fallen into deaf ears.

Can the Airtel Authorities help me to get rid of these charges and stop playing fool with somebody's Income, this is an offence and immediate action needs to be taken.
everyday I get SMS on Thought for Today and Rs 3/- has been deducted from my account, Im presently in U.S underwent a Knee surgery with serious multiple infection for which Im beeing treated at the Mayo Clinic in Rochester--Minnesota
I am a retired person, with only meagre income from my savings.

Please help.
A.S.A.P.
Peter John.
[protected]

I almost thought that the irritating and expensive messages from 290603 has stopped.

I am wrong.

Today it changed back to “Thoughts for the day” and the timing changed to 8:30 night.

Another Rs. 3/- deduction.

Total loss now stands at Rs. 15/-, courtesy Airtel.

Please give some consideration for an old retired person.

Please stop these messages.

Vasant Madhav
Airtel Mobile number [protected]

I almost thought that the irritating and expensive messages from 290603 has stopped.

I am wrong.

Today it changed back to “Thoughts for the day” and the timing changed to 8:30 night.

Another Rs. 3/- deduction.

Total loss now stands at Rs. 15/-, courtesy Airtel.

Please give some consideration for an old retired person.

Please stop these messages.

Vasant Madhav
Airtel Mobile number [protected]

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 1.50/- per message every day. I have been robbed of Rs. 10.50/- till date. Sometimes with 2 messages each day. My account has come in minus inspite of zero balance.

My repeated requests to the company to block the number and stop deducting the amount on these, have fallen into deaf ears.

Can any one help me get respite from these unwanted messages, and protect me from this daylight robbery by the company.

Regards
Nisha Shetty
My mobile no. [protected]

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 1.50/- per message every day. I have been robbed of Rs. 10.50/- till date. Sometimes with 2 messages each day. My account has come in minus inspite of zero balance.

My repeated requests to the company to block the number and stop deducting the amount on these, have fallen into deaf ears.

Can any one help me get respite from these unwanted messages, and protect me from this daylight robbery by the company.

Regards
Nisha Shetty
My mobile no. [protected]

Airtel Prepaid Service — Everyday Rs 3.00 deducted from my account

Every day I receive sms sayin Rs 3.00 deducted from your account for VAS download ...
this way they have deducted around Rs 300 frommy account so far

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. i have not activate any service for that, airtel automaticully deduct Rs. 3/- per message every day. i want to stop this unwanted loss

I have been receiving unsolicited messages from number 290603.

Airtel is deducting Rs. 3/- per message every day. i have not activate any service for that, airtel automaticully deduct Rs. 3/- per message every day. i want to stop this unwanted loss my mobile number is [protected]

Finally the error has been corrected by Airtel top management.

Last couple of weeks have been trouble free.

Wish the top management to keep a vigil on their system, against malfunctions.

I am also facing same problem. I have been robbed of Rs.46/- and they are still sending the unsolicited, uncalled massages and deducting Rs.3/- every massages. The massages are useless. Can some one stop all this nonsense.

the airtel service is worst and without subscribing it is presumed that the customer is happy to avail the unwanted service.

The same agent Lakshmi collected the documents from me on July 8th. She gave the sim card and activated the number. But a week later I got an alert from airtel saying that the documents have not been submitted. Twice I got a call from a person who said he would come for verification, but never came. Now all my outgoing services have been barred. When I tried calling the mobile number of the agent Lakshmi ([protected]), it says number not valid. The response and service from the Airtel team is totally dismal and pathetic. And again feeling bad for switching to airtel from vodafone :(

Airtel Postpaid — deactivate text based services

Kindly deactivate subscription, textbased services for my mobile([protected]) assoon as possible.

With Regards

Muthamil S

Airtel Prepaid — please deactivate mozook fun club

this service was activated by mistake so please deactivate this service...
my mob. [protected]

Kindly deactivate subscription, textbased services for my mobile([protected]) assoon as possible. due to the problem of signal and not receiving of postpaid bill for every month, not even one bill received for the no [protected]

With Regards

l senthil kumar

Airtel — unsubcribe stardust pack

sir,
i have not activated any stardust pack and for every they are charging rs 10/- i cannot even unsubcribe this pack
so please unsubcribe this stardust pack
[protected] this is my mobile no
so please make it fast i have already lost nearly rs 60

I am not activate cricket score service Why You Dedecting my daly 3/- Rs.

I Don't want Your Any Service

Pl. Refound my Amount mobil No [protected]

Kindly deactivate all my airtel fun, entertain, mcheck etc, my cell no [protected]

My mobile no: [protected], i m in qatar international roaming, msg not going from qatar to mumbai, already validity life time, Balance is there still error message while sending (Check Operator Services) kindly solve the problem, facing pblm cant send msg

airtel customer care is very careless towards there customer. They are a great kind of liers.

Hello,

I have applied for a new airtel broadband connection on 28th Aug 09. I was promised that the connection will be given on the 30th of Aug. No signs. 31st Aug a person came and did some basic wiring. He said somebody would come in the evening with the modem and landline. That did not happen.
For the next 3 days I kept calling Airtel customer service.
My complaint number is 22654246. 2 of my calls were even escalated. Everybody gave me false promises. Please open up my call history and refer to what exactly was conversed.
On 1st of August I waited the whole day at home for your representatives. Nobody turned. Repeated calls to customer service also failed.
I was told that by Monday morning somebody would call me to fix an appointment. Nobody had called me yet.

I now don't need your connection. With that I need the below mentioned items.
1. Rs.1000 that I have paid as advance amount.
2. Call charges for all the calls I made to your customer service.
3. Written apology letter from a responsible person.

If all the above mentioned does not happen at the earliest. I will be force to step into consumer court.

Praveen
7th phase, JP Nagar
Bangalore.
Contact # [protected]

To,
Bharti Airtel Limited

SIR,

SUB:-- Repeated Attempts to Disconnect my AIRTEL BROADBAND CONNECTION .

My name is veena kumari I was using the AIRTEL BROADBAND CONNECTION.
my telephone No.[protected]
I have disconnected my internet connection by clearing all my account dues and ending my account.I have requested on feb 2009 first time and airtel gave 7 working days time to disconnect the the connection but after given days they did nothing then I again requested on march 2009 then they again did nothing . But after my repeated attempts to disconnect my airtel connection, no steps have taken, inspite i get my regular bill in against my connection, keeping it functional. I have submitted my final bill on 25 april 2009 which was Rs 900/- and we have told that airtel collector that pls disconnect my connection.He talked to Miss Anita on his mobile and said that all of their account dues are finished and their connection will be closed.His name was K.R Rajan. but now they are again sending huge bills to me after i have disconnected the connection.




Thanking you
Yours faithfully
Veena kumari
80-D, DDA, pocket-1, sector-10, dwarka
mobile-[protected]

hi
i m ganesh from srirangam.i m residing at melur road(west) near e.b sub station.about 700 residents are available here(mostly airtel customers).but we people r facing network problem.very worst network coverage.we cant speak wherever we go.we people feel very difficult.almost 1500 connections will be there but we are not enjoying using airtel.

DID ANYBODY FIND AIRTEL NETWORK PROBLEM
I AM USING AIRTEL FOR PAST 3 YEARS NOW I MY NETWORK DROPS AUTOMATICALLY AND ALSO I CHANGED HANDSET. ANYBODY DO YOU FIND PROBLEM LIKE THAT

my name is mustufa problem airtel network plese solve my problem my mobile.no [protected] please sir solve my problem

i am facing network since one year almost zero network inside home and showing variation in open air.many times complaint have been forwaded to customer care but nothing happens here everytime same answers.everytime when call comes we have to run outside for network .so please look over it.
address;shantiniketan road, opp of sugar factory sangli ph no [protected]

I have been reporting these complaints to the customer care for past one month, but have not received any solution from them. coverage problem in side Room Katwarai Sarai Add-F102 near Goummad wali gali

i am facing network since one year almost zero network inside home and showing variation in open air.many times complaint have been forwaded to customer care but nothing happens here everytime same answers.everytime when call comes we have to run outside for network .so please look over it.
address’s 102 Katwarai sarai New Delhi 110016 My Mobile No.[protected]

dear Airtel,
I am totally dissatisfied with airtel network and its customer care service... im facing network problem from 2 month. i complated so much to custmer care. but not got any result.

I try to log on the complaint online it says it cant accept the request at this time
gaurav
[protected]
village-kailon, dist $ teh -mohali, punjab.

hi
i m karam singh from DELHI 362 KUCHA GHASIRAM CHANDNI CHOWK DELHI residents are available here(mostly airtel customers).but we people r facing network problem.very worst network coverage.we cant speak wherever we go.we people feel very difficult.almost 50 connections will be there but we are not enjoying using airtel.

Sir,
I am Suresh Umare from khilegaon village in athani taluka(Belgaum-dist, Karnataka). I am facing a problem with Airtel service.
In our Khilegaon village Airtel Tower is there but no good signal available. If we moved 1/2 km from khilegaon to Lonarwadi, we will loss the signal. We need Airtel service but We are very offset due to this problem. kindly do the need full.
regards

Suresh Umare.
18.08.2010

Airtel is not working from today afternoon for so many customer.

Look into this problem immediately.

Airtel Network Problem in Muzaffarnagar.We the residence 819/36 Rampuri District muzaffarnagar are facing Indoor & Outdoor Network Problem for last 1 Months i.e from August 2014. Many o[censored]s had launching complain from last week. But till today our complains reguarding Network has not yet solved. Due to Network Problem we are not able to Make & Receive calls, Send or Receive SMS OR use GPRS/EDGE (Internet) on Mobile. So please see to the Network Problem in our Area, 819/36 rampuri in District Muzaffarnagar & solve it as soon as possible.

Name: vineet chaudhary Address:819/36 rampuri, muzaffarnagar
mob no:[protected] Alternate No:[protected]

Network problem
In last 7 months
Villege : derdi janbai
Ta:lathi
Dist: amreli
State:gujrat
Plese solve this.

Hello airtel

this is to inform you that i lost my sim([protected]) and requested for the new one, they people told me that it will be get activated within 4 hours but its been almost 2 days and it has not been activated so far.I asked for the number for the corresponding airtel center but they refused to give n said it will be get activated within four hours..
please help!

Thanks
Amit Dubey
Noida

My Mobile Phone is lost today (06/12/2010), I have already lodged a complaint in Police station ( Ref. New Town Police Station, Kolkata, West Bengal, GDE .No. 500/10 dated 06/12/10 )

KINDLY BLOCK MY AIRTEL NO. [protected] .

Airtel — want caller tune number

sir i want to set the title song of KITNI MOHABBAT HAI, a tv serial of ndtv imagine, as my caller tune, plz do the needful

how should i set the callertune for airtel?..i want the song kitni mohaabat hai

sir i want this song kitni mohabbat hai from ndtv imagine...

sir i want a caller tune number of tittle song of KITNI MOHABBAT HAI, a tv serial of ndtv imagine to set it my caller tune, my mobile no.is [protected], plz do the needful or set it as my caller tune in said mobile no.& deduct reasonable charges

Hi,

Can you please reply me about how do I set caller tune of "Kitni Mohobbat Hai" on my no.

sir i want to set the callertune for airtel...the song kitni mohabbat hai...my mobile no, is, [protected]

i need nenjam peasudea title song as ca caller tune any one can help me out pls

sir i want a callr tune of tittle song kitni mohabaat hai a tv serial of ndtv imagine to set my caller tune my mobail no. is [protected]

Dear Sirs,

I dont know daily iam getting friends chats and also messages to my mobile, i dont want to receive any friends chats .Pls.i tried a lot but i could not solve this problem . Pls.help me to cancel my No. from friends chat.

Sorry for the Convenience .

Dear Sirs,

I dont know daily iam getting friends chats and also messages to my mobile, i dont want to receive any friends chats .Pls.i tried a lot but i could not solve this problem . Pls.help me to cancel my No. from friends chat.

Sorry for the Convenience .


Thanks & Regards,

M.ARIFA NIVAZ

Hello airtel

I am getting friends chat messages daily in my mobile. Its really horible and iritatting. Can u please suggest an idea to cancel this. So many times i have talked to ur customer care exicutive they are just telling it will be canceled but its not. Wht should i do please help.

Thanks & Regards
Jithin

Service of my sim no. +91-[protected] is withdrawn for non submission documents by the vendor/retailer.
I may please be favoured to know the process to activate the no.


Maya Basu
22/12/12
W/O Prasad Basu
Kartick pur
PO-deganga
Dist- North 24Parganas - 743423
WB

Airtel mobile connection — GPRS- Complaint

Actually I am using the Airtel pre-paid connection for one year.Recently I bought new mobile W810i.I activated Instant GPRS.But its not working for me. They deducted Rs.20 from my account.I contact customer care on that day, they said they will refund the amount.But I am calling the customer care last 3 weeks,but they did not resolve my complaint.They are givivng different reference number.Actually they did not refund my amount.So many times, the customer care people disconnect my call.Suddenly one day they are saying we already refund my money.But I did not get.I will not angry if they said that, they wont refund the money.But I got angry once they told the lie.Don't activate the GPRS in Airtel.This is my experience,it will help others.

Airtel — wrongly charged in bill (some facts remains for previous complaint)

as my connection has been working from more than past 1-1/2 years. and your crm at sec-34 chd shows that my connection has been activated only 1 month back, which totally wrong, it means i have been charged wrongly from past more than 1-1/2 years, where that huge amount of the bill goes. i have been disagree and very much disturbed mentally by the airtel company.
please do needful to it, and do contact me on another no. [protected]

Airtel post-paid — Airtel charging bill on Prepaid number

My name is priyanka, I had a post paid number of Airtel [protected], I requested airtel to deactivate this number as i no longer required it. They suggested me to get this number converted into a pre-paid number and keep it with me.
I accepted their offer and they delivered a new pre-paid sim on my residential address. This sim was faulty and didn't work and no other sim was delivered as promised.
Now 15 days back, I got 2 new post-paid connections from airtel, they activated my numbers and stopped the outgoing calls and msg's facility on both the numbers, When i asked the reason, they told me that a payment of Rs. 873 was due on my old number.
Unless I pay that amount my numbers will remain as such. Now the question is when a number is converted into a pre-paid number, how can a bill be generated on that number? And now the situation has worsen, they have even stopped the incoming facility on my numbers, it says " Sim Card Registration Failed". Now i even cant make calls to airtel customer care.
Now after 4-5 months thay will send me another notice saying that a bill of thousands of rupees is due on both of my numbers when I m not even using it.

Please get this resolved as soon as possible.

Airtel Post Paid Mobile Connection — They are charging GPRS Charges which i had deactivated Many times

Dear Sir
This is Sanjay Kumar arora and copmlained against airtel moblie services.I am using airtel post paid connection (no is [protected]) in delhi . two month ago i noticed that they are charging GPRS charges 499 per month which facility i deactivaetd about six month previous. Then i reqested to disconnect my no and stop their services, then they convenced me never agian it will happen then i kept desire to cange my nos. and bill plan nd deactivet my all valuadded services and GPRS serviecs, they did it. but today i also noticed they are still charging Gprs Charges and they have activated their self valuadded services on my account.so today i spoke them to correst it buit they had not hear it and stop my outgoing calls and when now i try to speak their customer care they are not connecting me. so I m helpless they charges about 7000 in last year for which i had not used the services and still continue.
if i say then to disconnect their services they don't it and hen i say i will not pay the bill they give us notice for court case .is there any soution of this problem ? can i get back my money whic tey took from me by ceating????????????????????????????????????

Airtel is charging me 99 Rs per month for call conferencing service. All operators like Hutch and Reliance provide this service free of cost. Also, when I asked for cancellation Airtel says this service is non prorated service and full be charged only in full.

I think voice call conferencing is a basic service that should be made available to all the customers and should be free of cost. This attitude towards charging customers exorbitantly should be treated as fraud to the customers.

Airtel — GPRS facility not given even after payment of required amount

I paid Rs 499/- for activating GPRS connection to my M no. [protected] on 04.04.2009 . They could not install the required software in the mobile . After regular follow for a month it has not been activated . Since the payment is not monthly basis hence the amount paid become fruitless. Their customer service agreed to refund the said amount, but till date it has not been done. It is a kind of failure in providing better costumer service and giving undue mental pressure to the customer.
Therefore i would like to lodge a complaint on the party for refund of the money paid.

Dear Sir
This is to report that Ms Gopa Sur, my wife, lost her mobile phone set with Airtel connection (No. [protected]) in April 2008.
This was immediately reported to your outlet near Jadavpur P.S., with the further information that she’d want to discontinue being a user of Airtel.
We had the impression that everything will be o.k.
But the bills started coming as usual, although she didn’t make any call since mid-April, 2008 and all bills since May, 2008 shows ZERO call charge.
Being exasperated, a payment of Rs. 399/- was made in July, 2008 on being informed over the phone by somebody from your office that this would make the disconnection of your service complete.
But bills continued to come till November, 2008.
After that people, presumably from your office, started calling my wife and me time and again asking for ‘payment’. And this continues till date.

I’d earnestly request you to stop harassing us over the phone asking for payment of call charges which haven’t been made since April, 2008.

Thanks

Dr. Swapan Kr. Sur
Principal, Behala College
Parnashree, Behala, Kolkata 700060.
[protected]

have made numerous complaints and have also followed the formalities of deactivating the GPRS service on my airtel postpaid account, but still I have been charged Rs.399 in the current bill and Rs.399 in the last months bill.I have been charged this amount wrongly twice in the months of july 2009 and August 2009.I have made complaints but the customer service executives either disconnect the calls or transfer it to another executive.
On the other hand the payment collection department keeps harassing me for making payments without listening to my queries.There has been continuous harassment from the payment collection department whereas there is no one ready to register a complaint and take some action.
The worst part is that the customer service executives disconnect the calls in the middle of a conversation.This is not expected from a company like AIRTEL which is supposed to have a good reputation.

Airtel Postpaid Connection — harrasing us for bill payment

number - [protected]
the bill of this connection has been paid on kalkaji airtel drawbox dated - 16th august 2009. the things have been cleared from our side but your employees are giving complaint to us that the bill is due. so, please chect out things thorwley & after that contact us.

MY N[protected] PLEASE BILL

my airtel bill all summarry

Post Paid — gprs deactivate

Hi

Plz deactivase gprs facility from mobile [protected]

Regards
Venkatesh

plese sent me a post paid bills of phoncalls and mobile office bill through email

I have not recieving the monthly post paid bills in time

airtel postpaid billing — gprs on and charged for 6months

i have been charged 599 for gprs service which i am not aware of and never called to do the activation i need all my money back which i am not aware of or else this will be a huge issue

i want a good responce for my compliant and in feature see iwill not be charged for this and i should get refund

They are doing with me also. I had given the proof of deactivation, even they are no listening. I had cancelled the ECS to stop payment but they created again with help of ICICI and some fraud documents. Their adamant nature forcing me to stop using their services.

My HANDSET LOGBOOK is not showing several entres of GPRS use.But they send me a bill.

GPRS Amount in Bill on NO. [protected]/[protected]

I am the customer of Airtel since the Airtel working in Punjab .Presently I am using three mobile No. [protected], [protected], [protected] & land line /Broad Band connection 4658479.
On the perusal of bill dated 28.10.09, 28.11.09, 28.12.09 & 28.01.10 for mobile No.[protected], I found that a GPRS charges has been included in all those four bill while I am not using this facility on any of the four nos. mentioned above.For Internet facility we have Broad Band connection.
Today I personally contacted the the Airtel Office situated at Sector-11 Panchkula & they denied that this amount
added in four bill can not be rectified at this stage.

Please look in to the matter personally and assure me that this amount Rs.329.79*4=1319.16 will be deducted from
the bill dated 28.02.10. Your cooperation will help me to be remain with Airtel.

Thanks

Parthiban Rajendran
Customer Care
Bharti Airtel Limited


GPRS Amount in Bill on NO. [protected] [protected]


Dear Sir

You shown your inability to reversal of GPRS rental charges in coming bill. Can you tell me why the rental of GPRS was not added in the bill before the bill of Oct.2009.

Ok no problem tomorrow morning I am going to surrender the following No.

Punjab zone

1.[protected] (mine)
2.[protected] ( my daughter)
3.[protected] ( my wife)
4.4658479 LL ( broad band)

Karnatka zone

5.[protected] ( with my son)
6.[protected] daughter-in-law)

Rajasthan Zone

7.[protected] (my brother)
8.[protected]( my brother)

We would like to have the no of same service provider either Reilance Vodaphone or any other which will be suited to all in these sates. Thanks for providing the services till date.

U.C.Sharwan

# 623 FF Sector -10 Panchkula

mkl;hui.xt7iyhilkm

I face the same problem although it's a prepaid account. I was using GPRS service from my iPhone and later wanted to stop it. I couldn't do it using their menu based system. I kept trying for weeks and nothing was happening. Every time I would call 121 they would promise me it will be done within 48/72 hrs and it never did. Their support staff is a bunch of illiterate fools. Technically, they have no knowledge and are like parrots who would repeat what has been taught to them. You ask a question which is out of their line and they cannot revert. They have no technical knowledge about iPhone and hence, they would ask me to remove the SIM or switch of the phone etc etc.

Finally, someone with enough brains in him deactivated the service from the backend (which I have been requesting for the whole month). Also, I was promised a refund for the number of days this has been going on. The refund never happened. Upon query, I was informed that the money has been credited into my account but they have no proof which can show that indeed the money was refunded.

Sincerely, I feel they tend to cheat people whenever they can. I hate to say it but service providers in this country are a bunch of thugs and Airtel is one of the biggest.

Anyone who's interested in this case, let me knw, I can forward the email correspondence with at Airtel.

i want to change my gprs plan from 250 to 99

Thanking

with best regards
ranbir singh
[protected]

Dear sir,
I want to know why airtel customer care executive is giving me wrong information regarding my GPRS settings. i have activated 99rs unlimited gprs plan, even then i am charged rs840. i have not done any call or any sms even though i am charged so many rs. they are telling me that i am useing airtellive. i have called several times at 12118 they have manually guided me all the gprs settings, even then though they are refusing to accept their mistake.
i want my complaint to be checked seriously and punished who so ever has misguided me.

Airtel — gprs prepaid bills

hello i m dr kailash rathod my no is [protected] i have been customer of airtel since more than a year now in bangalore
last month on[protected] i activated my gprs monthly plan of 98 rupees with 2gb unlimited free i was using it for the month according to the plan it will b reactivated as it finishes on 16th the next month that is on[protected] and my 98 balance will b cut from my left recharge
on 16th i was browsing my internet and around 600mb was left in my account at 12 pm in night on[protected] i had checked my balance at that moment it showed 600mb left i e at 12pm.
now as i new my account will b reactivated on its own i continued to browse even on 18th morning that is upto around 1 30 pm that time the balance in my account was 240 rupees and as the pack my 98 rupees should hav been cut from my account on that day
however that night the message of reactivation came to me at around 1.00 am and that time my balance was not cut finally at 10.00am in morning when i ckecked my balance to my surprise i found my total balance was gone that is 240 rupees and it showed 0 balance i could not call at that moment to any one
i lodged the complaint regarding this in customer care the compliant no is [protected]
they told me the call will come from customer care on third day that is on 20th the same time
however no call came at that time or later finally i myself called and that time at 6 evening on[protected]
the superviser of customer care told me that ur problem will b solved on 25th at same time by his seniors he gave another complaint no[protected]
however the same the call never came from their side about the complaint i waited for few more days and till now no call came finally i called today at 6 00 pm again the person has again said that ur problem will b solved in next 24 hrs and call will come from their side
today its[protected] the complaint i lodged was on 17th of the month and it is being said the same thing that call will come.
sir please help me in this regards and solve the issue i want my balance back as it should be by justice

Dear Sir/Mam

I am using airtel post paid connection for last six month([protected]), last to last month I got the GPRS charges on bill which I never used. I am using simple phone which is LAWA where I cannot excess any internet site but I still confused about the chares .Which I complained many times to Airtel customer care but no positive response as well.

Please help me on the same. My no is [protected]

Ajay Godiyal

To,
Airtel customer service team

Dear Sir / Mam,

I have post paid connection of Airtel since eight months and before i have prepaid connection since last eight to nine years but sir i have not satisfaction in my post paid connection because the bill value has been exceed so much and some value added charges has taken from me so i want to close my postpaid connection and continue with my prepaid.
Thanks.
kiran bhavsar

Hi, Iam dhirendra singh & my no [protected] as my connection has been working from more than past one years and some services is active many time and dected wrongly charged many time.I have been disagree and distrubed mentally by the airtel company.Please do needful to it and do contact me on my same no.

Airtel Gsm Mobile post paid Service — Regarding Refund of the wrongly charged amount

Hi

This is James from Raipur Chhattisgarh using a post paid connection of airtel gsm services. My no is [protected]…..

I am using the zero rental gprs plan on my handset and my billed amounts from the last two billing cycles i.e April- May 2011 and May- June 2011…exceeded Rs 1000.00. In the first billing cycle it was somewhere around Rs 1400.00 and Rs 1300.00 (around) in the latter one though it never did exceed Rs 1000.00 at any of the time since i took this connection in the mid of the year 2009. In that manner I have been using this connection from the last two years.

I inquired about this abrupt increase of my billing amounts by calling 121 helpline and was told by the executive that since I used the services of Airtel Live instead of airtelgprs.com, thats the reason i received that much amount as outstanding in the last two billing cycles mentioned above. The executive also told me that this services of Airtel Live gets activated from the consumer’s end only and for your kind information…never did i select this service on my own and my handset is used by me only and no one else…..So there isn’t a chance that somebody else did that on my handset..

So it cannot be the fault on my part rather some technical fault from your side and i kindly wish that the wrong charges that are taken from me may kindly be refunded least i shall be having no other option except to file a complain against the airtel at TRAI(http://www.trai.gov.in/Default.asp)….

Thanks

Regards

James Selvaraj Annaswamy
The street opposite to Ekta Enclave, Chhattisgarh College Road, Near IT 11 computer institute, Byron Bazar , Raipur Chhattisgarh 492001

Mobile no [protected]