Airtel Complaints & Reviews

against the Airtel postpaid mobile No.[protected], dues payment against bill i.e, Rs. 1450.00(One thousand four hundred fifty only) had been paid on Dated 13/06/2009 at Airtel point Jharsuguda. detailed copy is enclosed herewith

Repeatedly discussion about reconnection of Outgoing call with Mr. Fiaz Ahamed who is related to the Airtel postpaid department of Jharsuguda circle whose contact No.is [protected].

where as till date i.e, 05/07/2009 at 6.30pm I could not get any response from him with regarding this matter.Regularly he advises me how to show behave. My mobile is acting as commercial purpose because I am the owner of my Civil Construction Firm, So I don't required "how to show behave !" from Airtel Point Jharsuguda. After disconnection of my phone I want reconnect the same as early as you can. where as till now I could not get any response from this person.I am holding 50 nos. of Airtel connection in my firm.It is regrade to inform you kindly action may be deemed as fit from your side to him due to negligence to reconnect the same till now.

It is very unfortunate about services from your reputed renowned organization.I shall be highly obliged if you will kindly to search the matter personally and action may be taken against him quickly otherwise disconnect my All the Airtel connections and balance may be refunded to my address.
Positive and quick response is expected.

Hi EVERYBODY,
how would you feel when asked to call the tollfree customer care number and then charged for it?
I Faced the same situation when i received an SMS in which it mentioned a tollfree number for airtel from airtel for some radio services, I just called the tollfree number where i found that it done subscribing to the radio on demand service, which was not desired.
I asked the customer care regarding this and they spoke arrogantly that you should have asked us prior calling to the so called "TOLL FREE" number and it was not to be solved anymore.

This is not the first time i've faced such a problem with the Airtel service.

[censored] the AIRTEL service, it has always created some or the other problems to customer.
I KINDLY ADVISE PEOPLE NOT TO TAKE ANY SERVICE FROM AIRTEL IN ANY STATE..U CAN ASK FOR OTHER SERVICE PROVIDERS IN MARKET.

my no is [protected] and i am using a tariff plan for Rs. 148 f per month,
frm last year, in starting of june month i recharged this no with the same tariff and its not working now with my nos. i have visited customer care 3 times, and make call to customer care so many times..i got only a single answer that it will be work from tommorow and with same words i have been passed more then one month, and still getting the same answer from customer care or any other source to solve it.
as per my knowledge airtel is a reputed company, but practically i am facing its poor and cheapest service, even when i made a call for customer care, i got different types of answer, someone is saying above tariff has closed now, someone saying this plan has changed with other amount tariff, and sometimes they said to Reactivation for this plan.from the same place i got diffrent answer.which make a confusion and suffering from last month. and also lost my money and time for this...
still i am not getting any responsible answer for this problem...
i hope there is some responsible peoples handling this company. and working for a long time customer relationship, and now i request to company if they are not able to make any sollution for my problem..kindly inform me...how to deactivate a pre paid sim...

Hi,
I am not an Airtel Customer, Let me inform you that one week ago I have taken Vodafone Postpaid Connection with proper verification, Now from last week I am getting ABUSIVE CALLS from[protected],[protected], Called name: Jyoti From Airtel Bhati With her Supervisors and colleagues, and they are asking me payment which i am not aware of, also they are keep abusing me which I Can't Explain, Also they were searching for Named : Chris John, I have told them that I don't know who the hell Chris John is ?, also i have already informed that I am not chris john and I did'nt have any damn connection of aitel bharti before, but they people are such third class and i don't know what to say after such bad calls to me (Which i don't have any link with Airtel Bharti so far), I have Tried to Contact Police and other alternatives, but i did'nt have such time to take an action against those people, because they are actually hirting me personally very badly.
I have also tried to contact Airtel management for Update my number for Do Not Disturb to a person who is actually not involved, also I do have recording with me for all those calls i recieved from airtel so far...
Now i kindly request you to please take an necessary action against it

Thankyou
Chetan Kochhar
alex.[protected]@yahoo.in
Contact : [protected]

Sir
We are facing lots of problem in full talk value schemes because company does not give end date of full talk value schemes. There are three ways to confirm the schemes daily.
1. Call to customer care: Useless to call because most of the time information is reversed.

2. Other option is send SMS on 369 (Write amount you want to recharge example Rs 500 and send to 369 u get SMS of present scheme ie 525) but this system updated before and after two three days of schemes starting or ending.

3. Call to FOS or Other company persons daily is also useless as every time they says let me check I will call you back but call never comes.

The only solution of this problem is give the schemes with end date every time whether the scheme is of long duration or short duration.

Please do the needful

yours
Asad Arif
Print Point Telecom
Medical Road
Aligarh
Mobile: [protected]

Dear sir/madam
This is Imran Khan and my employee number 29855 (AIRTEL) and my PF number is Hr/Ggn/10693/005710.
I have applied for my PF twice in 2008 november and 2009 april and there is no response, and the HR of my company told me to contact gurgoan office thru online to know how far my PF process is done. let me know your contact number.
plz do the needfull.
Thanking you
Imran Khan
[protected]-contact number

My customer ID is [protected] and i purchased product some 30 days back.
I bought it from connectindia through an online purchase. My online purchase was based on a free offer of Goa tour for two. Till the date I purchased Airtel digital TV from connectindia, I am continuously following up with these guys but are lingering it on and lot of time their representative Mr. Tohfic ([protected]) keep his phone on switch off mode and he is lingering it on daily basis.
Please get the problem resolve as soon as possible.

Iam using airtel landline plus internet.For the june billing date my phone & internet was disc frm their end as of non pymnt.As it was settled frm airtel collection dept., i made the 1000 rs/- as they asked me to do so.In the latest invoice they are charging 200/- for reactivation ? plus whole month bill charge as i dnt hv dial tone & no net access.I received a sms frm airtel fixedline tht this month "bill will not be generating" & did nt even got the bill.When i got a call from airtel that bill 790/-rs is due.I got shocked as per sms no bill generation & no bill delivered to me.Iam calling customer service from 28 june getting number of ref nos.{21536698, 21371812} & run arounds. Today a supervisor {deepak} who was very rude At last gave me waiver of 100 RS/- only.? Why should i pay for the whole month when i dnt have a dial tone no acces to internet & on top of that reactivation fee of 200rs/-? I never requested to disconnect my service.They did that.If they are treating consumers like this then i have to look for any other provider.I will discontinue all airtel services.PLEASE HELP ! I AM NOT DENYING TO PAY, BUT I SHOULD BE CHARGED CORRECT AMOUNT.

Dear Sir,

My mobile display is showing 'PIN BlOCKED. Enter PUK code'. I have postpaid Airtel connection and no. is [protected]. Plz provide me the PUK code.

I am having airtel connection no [protected].I have been complaining since March 2009 that Rs1.00 daily and Rs 10.00 per weak is being charged from my prepaid sim account for unknown reasons (Unauthorized Charges) .I have been having a horrible time for the last 03 months complaining after complaining about the problem but No positive Response is being given towards the problem.
I was told that from 13th april onwards no deduction will be made and the amount already deducted upto 13-04-09 will be added in the phone account. Whileas Practically, the process was not stopped.
On 30th April I was given assurance that the amount deducted from 13th April will be deposited within 02 hours and now onwards no deduction will be made, of course Rs34 were added to my account but the process of deduction was not stopped.
Again, on 2nd May I was given assurance that the amount deducted will be deposited within 02 hours and now onwards no deduction will be made but the process continued.
finally, On 16 - 06-09 I was told that VAS has been deactivated nothing will be deducted from your account now onwards But today on 19-06-09 the process was repeated thrice in a single day in other words LOOTING /STEALING of money from phones is in full swing.
I have saved all the messages if early measures are not taken then i will take the matter with CONSUMER COURT. or else I shall through this sim in dust bin.
G.A Sheikh(Jeelani)
[protected]

I have not being using AirTel WAP service still i keep getting a SMS from 64611010 stating "Thanks for using (cricket sub pack subscription) subscription service on Airtel WAP. You've been charged Rs 10. Enjoy wap.mobifun.in". This has already happened about four times now. Please guide how to resolve the issue. My cell No. is [protected] .. if this continuous i dont have any option other than giving up the airtel service .. so kindly unsubscribe it

Myself murali, using mobile no [protected].
Recently I got a bad experience from AIRTEL. Before jun22, twice I got msg – Recharge with 230 and get 206+24, 50 STD min. Then I conform that in “my airtel my offer”, then I recharged on 22 Jun @ 7-8 pm. As per the msg the 50 STD mins should be credited on before 25 Jun but, not credited. Then I called to customer care and registered the complaint ([protected]), they have given a due date on 29 Jun, 5 pm. Till 1 st Jul I have called to customer care many times for the same problem (ref ids- [protected], [protected], [protected]). Finally I spoke to supervisor, simply he said that there is no msg like that, so, I can’t do anything …

Till now I didn’t get the STD mins. Shall I feel it as a cheating, or a technical problem or something else? Whatever it, as per the msg please consider my problem and take a necessary step …

Airtel is a worst company...
they changed my government plan card in to normal card and also the costumer care is also not responding well. they said plan changed and it will never be back.

Dear Sir,
I came to know through your phone call on my no.[protected], which dialed through no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/- .
I am very shocked to see the bill of that much amount, as you can see the back records of my usages for your reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time.
I want to mention here that I just inquired to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at your discretion only.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Therefore I don’t owe any liability towards this bill.
Please send me the corrected version of bill as soon as possible so that I could make payment in time.
Today, I had talk with call center executive Mr. Praveen but he was very adament not capable to resolve this problem.
Looking forward for positive cooperation at the earliest from your side.
Thanking you,












Dear Sir,

I am using Airtel data card (No. [protected]) since last more than one year under a monthly plan of Rs.350/- and 500 MB free data download scheme.
I want to mention here that I just inquired from call centre to change my plan on 9th May, 2009 and the call centre executive has given me a reference no. and told to go to nearest Airtel Centre i.e., on Pusa Road New Delhi, and do request there to change the plan with the same reference number then only the plan would be changed. But we never proceeded to change the plan and now I came to know that without any further confirmation from my side or any intimation from Airtel, the plan has been changed. My bill plan has been changed at their discretion only.
I came to know through phone call from Airtel on my cell [protected] from no.[protected] that my data card no.[protected] has generated the bill of an huge amount of Rs, 5728/-. I am very shocked to see the bill of that much amount, as one can see the back records of my usages for the reference that I have never exceeded the limit and made payment under self-care scheme and foremost in time. If I could have the information that my plan has been changed by Airtel then I never use that for such huge amount. Even though there is a usage limit for me of Rs. 1900/- when my usage was exceeding the they did not inform me.
As per the advice of call center executive neither I have confirmed nor been intimated by Airtel regarding the plan change after 9th May 2009. Since I have not been informed regarding my plan change therefore, I assume that my scheme is running under the old plan i.e. Rs.350/- P.M. and 500 MB data transfer.
Regarding this problem I had talk with airtel executive and wrote the mail also but they are not listening the problem and saying the charges are valid and forcing me to pay wrong bill amount. I need your guidance and cooperation to solve this problems of Airtel please.
Sincererly yours,
K K Maurya



BELOW IS MAIL RECEIVED FROM AIRTEL
Dear Mr. Maurya,


Thank you for writing to Airtel.

This is with reference to your email dated 02 July 2009 regarding your Airtel number [protected].

As per the telephonic conversation with the undersigned, we would like to inform that the bill plan was changed from Airtel data card plan 350 to standard 49 plan as per your request on 23 May 2009. Hence, the charges are valid.

We hope this clarifies.

In future too, please feel free to speak to our call center executive on 121 (toll-free) regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it?s still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Regards
Priyanka Raj
Nodal Team
Delhi

I had airtel postpaid connection number [protected] and AcNo:[protected]
I have closed this connection. After nearly 4 months I get a letter of pending payment. I asked for bill details. I receive a mail saying that our executive will give you the bill details at your postal address. We have not yet received any bill details from Airtel and yesterday I recieved another warning letter from Airtel regarding the pending bills. This time the amount is also different.
For further clarifications they have given 2 numbers in the letter viz [protected]/[protected]
I tried this number several times but no one is attending the call.
I need the bill details as the pending amount in very incorrect. I need to tally this with already submitted bill receipts.
Please make sure that you have send in the bill details before giving us any letter of pending bills.

I am working in an IT firm in Bangalore. I recently got transfer from Chennai to
Bangalore. 15 days back I submitted all my id proofs to the Airtel representative sitting in our office campus and got the post paid connection.

I was alloted with [protected] number.

I was called by one airtel representative in the afternoon saying that my house was locked and he could not do the verification. I told that i will not available in my house during my office hours and asked him to come either before 9.00 am or after 6.30 pm in the evening. But the next day without informing to me the outgoing facility was disconnected and I suffered a lot since i am away from my family and i could not call my family during weekends.

The next day I reported the same to airtel representative who is sitting in our campus and he arranged to activate the outgoing facility and asked my time to do address verification. I told the same as above and they accepted.

I was waiting in my house for the past 1 week and no one has turned to my house. but suddenly again they disconnect my outgoing connection permanently without informing to me saying that they could not trace my address.

I was shocked to hear this and already i have deposited Rs.300 as advance amount for the connection. After enquiry they said i have to apply for a new connection.

Already I have informed to all my near and dear about the number change. Again getting new connection and informing to all will be foolish thing.


I and my family all having the Airtel connection in Chennai for the past 5 years. We didn't face this problem in chennai. but now in Bangalore I suffered a lot and I am unable to use my connection eventhough I have paid the advance amount.


Also there is no response from customer care also. They are lethargic and
not giving sufficient information.

Now I am planning to move to another service provider for getting new connection because of the bitter experience I faced with Airtel.

While getting the connection lot of promises were given by the airtel representatives but now no one is responding properly.

My friends also facing the same problem with Airtel. I never seen such poor and lethargic response from Airtel. that too the representative are sitting in our office campus and verified all my identify with the office.
Because of the foolish verification process they are loosing a customer


With regard to customer care contact number, it is a total failure.

First if we call 121, it is in Hindi language and it is asking us to contact another number [protected]. if we call that number it is asking us
to contact 080-- etc number. Totally misleading.

I am very sorry for writing this but the total irresonsible action and reply I received hurt me.

For the sufferings i had for the past 15 days without the outgoing facility and unable to contact my family for having an Airtel connection.

We had procured a prepaid SIM card ([protected]) from Laser Valley Telecom, 27, Bazullah Road, T.Nagar, Chennai 17 - Contact [protected] on 30th May 2009. The relevant documents (xerox copy attested) were handed over to the counter person on the same day and we were assured that the card would be activated in 24 hours time. After several follow ups we finally had the SIM activated after almost one and half days.



After 3 days the SIM got deactivated automatically with no prior notification to us and no incoming or outgoing calls could be made, on making outgoing calls, the message we got was "Your line is temporarily deactivated due to non-submission of documents". We did multiple follow-ups with the AIRTEL customer care support and went down 2-3 times to the showroom to report the problem. We spoke to the showroom owner Geoffery ([protected]), where in he promised that there was some issue at Airtel end and the LW document submission no was not clearly communicated internally and he would take care of it.



The line was not activated for more than a week, and we had been still continuously and patiently following up with another person Ram ( [protected] ) in Laser Valley Telecom, as Geoffery was not reachable. After multiple follow-ups and visits to the showroom in T. Nagar, the line was activated by the end of the day on 14th June. The next day morning when we tried making an outgoing call, we again received the same message "Your line is temporarily deactivated due to non-submission of documents". Since that day till date we have been trying to reach Ram, Geoffery and have also registered another complaint with the Airtel customer care support[protected]th June) for which we were told to contact the showroom for activation of the SIM.



I would also like to bring to your notice that we had procured two SIM cards (one for my father-in-law and another for my mother-in-law) in April 2009 beginning from CELL.COM at T.Nagar which also did not get activated for more than a month after our constant follow-ups with the Airtel customer support centre and showroom where we purchased it. We had procured these prepaid SIM cards to attend to personal medical emergencies in the family and ultimately we could not use it. The whole purpose of having procured the Prepaid SIM is lost, as my Father-in-law expired due to illness on 17th April 2009.



Everytime we try calling the airtel customer support centre we get standard replies that either we have to walk into their showroom to resolve the issue ( knowing the fact that this is an issue where somebody has probably lost the documents we submitted or has not submitted it properly), due to which the SIM is not activated. When we try reaching the showroom owner or customer support executive either he is not interested in attending to our problem or just notes down our mobile no. [protected] and says that he will get it activated in 24 hours, which anyway does not happen.



It has been 2 months since we are trying to get a prepaid SIM activated with Airtel but with no proper support from any of your customer support executives or your nodal officer’s (whose mobile no.s are switched off most of the day – [protected]).



It is pathetic to note that a mobile network who advertises on perfect service and customer support ultimately cannot cater to such a simple request like this.

I have raised this issue with the [protected]@airtel.in on 01st July 2009, but there has been no response.

When I tried calling the Airtel Customer care support yesterday again, the response i get from a senior executive officer is that i need to resubmit the documents as they have not got registered with them due to loss of documents.

I hope to get a proper resolution atleast by raising this complaint with you.

Regards Gayathri R Khanna
+91 [protected]

hi,

The land line is not working from last 6 days. I gave complainted for that but I din get any revert for that I also complaint on customer care they gave me a TAT for 48 hrs. so plz give me feed back for that.

Vikas chatterjee
MOB: [protected]
Landline :[protected]

from the day i took airtel connection problems have been started, not a single month your service was fine...

here are my problems, and complaints raised

1) i asked to give me the connection from the next day or the starting day of billing cycle, but they gave me just 2 days before billing cycle
the next day after taking the connection: line was dead, raised a complaint, didn't attended, raised again then attended at last i have to pay some 170 rupees unnesasarily just for 2 days
2) the next month my cordless telephone stopped working, i got that phone by you by opting 750 plan, it was replaced with normal wired used telephone, i demanded for my cordless but said there is no stock and they are not producing it, so what.. i'm offered cordless and i need only cordless
3) again in the first month i guess, i was assured that telephone number would be given as per my choice, after repeated phone calls it was changed
4) for about 3 times i raised complaints for frequent disconnection of internet and about 20 dyas i faced such problem, the problem coul'nt be fixed at all, and i came to know the feedback on my complaint is like " my lan card is not working itseems, huh! they are really dumb, mines was fine, after few months very recently my line was changed then it worked fine
5) for 3 times raised complaints for land line getting dead, and the last time you ppl took more than 10 hours time to fix it, and when i have asked about service gaurente, i didn't get any response
6) and most problematic thing is for about 4 months i didn't get a bill at all, i used to raise a complaint every month and then they would deliver me a xerox of that bill
7) i really fed up and asked them to atleast deliver me the e-bill, i made necessary changes in site, but after making changes i'm receiving paper bill but no e-bill,
8) i again raised compliaint, nodal officer, feeback team, etc ppl assured that e-bill would be delivered, but i didn't receive any e-bills till now
9) also said to change alternate contact number, but my old contact is still there in their records
10) registered for DND for both my landline and airtel mobile number also, but they people very cleverly call me up at my mobile and disturb me with your ads etc.
11) the very lastest issue is this month july, even after nodal officers and feedback team assured that e--bill would be delivered and paper bill would be stopped, i still didn't received e-bill and got a paer bill...

july 2.00pm update : a nodal officer named saritha called me up and said, i will definitely solve your problem, blah blah blah ...since 6 months i'm hearing the same dialogue...

I am subscriber of Airtel Post paid from last 3-4 months. Since I have started using post paid, i am not receiving hard copy of bill eiether by courier or normal post. Further on registering for several times for E- bill again i m not receiving any copy of bill via email. Airtel executives keeps calling for payment of bill several times in one day only. After explaining all things also neither my problem gets solved nor they take the matter seriously. Last month i paid without receipt of bill. No one is taking responsibility for providing me bill in time.