Airtel Complaints & Reviews

I usually call to Australia.Till last month the call rate wasRs. 6.4/min. But this month the rate has been Rs. 10/min. What is the revised charge of ISD call for Australia? I am having serious problem because of this rate.

I am from Silvassa, my Mobile no. was [protected]. I have bought Airtel card and used the service for 1 month. As I suffers from the heavy loaded bill amount, suddenly I stopped the service. According the customer care, I paid extra money. As they ensure me that to return it back within 15 days. I have to collect 407.0/- from them. Also they send the extra bill to me even I stopped the service. Still i have not received the money from them for 2 months. Whenever I visit to the Airtel office in Silvassa, they are not giving me confirmation about the money refund and refusing me to tell the status. They are just telling me to wait for 45 days.

Hello,

I have a Airtel Landline connection with Broadband network since 2006.
Now, I have shifted my residance and requested Airtel to cancel my landline connection.
In turn, Airtel offered some concessations to retain the connection and free of cost for shifting with new telephone number.
I have also agreed for the transfer on 18.04.2009.
In the same week, some wiring work is happened in my new residance and they left with incompleted work with a assurance of completing in the next day. Airtel allotted some new numbers twice and when I checked with 121 assistance, I was told that no number was allotted.

After many follow up with 121 and branch office visits, nothing is happened so far.
When ever I contacted the 121, I got a response of the connection will be given with in 24 hours.
My exisiting phone no:[protected].
My mail id: [protected]@yahoo.com / s.[protected]@kone.com

I had taken a prepaid sim on Mon 5/25/2009 from a shop near by my office cybergateway hi tech city, Hyderabad. i gave the necessary documents& my account was activated within less than 30 minutes of my taking the sim. Than all of a sudden i get a sms from airtel that my application for the new prepaid connection has been rejected on 2nd june at 10:41 am (IST) & by the evening my outgoing calls are barred. at night when i call 121 customer care, they give me complaint number[protected].when i inquire, after getting the call escalated to the third level the manager customer service says that the documents which i submitted are not proper & hence my outgoing calls were barred.
Now the things which i submitted to the shop keeper are :
1) My employer ID card
2) My PAN card
3) My Ex-voter's ID Card from orissa
4) A letter from my employer, on the company letter head regarding my current residing address with my house owner's name.
5) A recent photograph

Now their stand is something like a passport with the current address given in the application, driving license, landline phone bills- BSNL( on my name), electricity bills on my name, Ration card or gas connection on my name should be given. Else it has to be signed & attested by a gadgeted officer.

I dont understand that a person who is not a native of the place who cannot have any of these documents... can't he/she be given a damn prepaid sim... they are just finding new ways to harass the customer. & their customer service team is so pathetic that it cannot come clearly what it wants to convey.

iam rohit my no. is [protected] my probleam is my mobile daily 10rs chrges deduction daily for mobile office so plz the deactivation the mobile office service

hello sir i have activared mobile office gprs service on my numbet [protected] and after using it for few days i disconnected it, but even throught i have deactivated that service i am being charged for it daily the rental of 15 rupess so i contacted the costimer care on 121 and they told that the service was active but it was a fault from thier side so we have deactivated the service, but its been 25 days now daily my 15 rupesss r debitated from my acount, so daily my balance is gone to negative, and daily i need to call daily they say the service was active so i have been debited and now they have deactivated but till today i havent seen any improvment, i have got fedup by calling 121 daily and tell them to refund, but its now a 4 day that i havnt recived a refund from airtel each time i call they say that sorry sir we have solved the problem, and u will get ur refund back within 2 hours 4 days have been passed but i havnt got my refund yet, and also how long will they charge me for the service that i dont use at all and once i even thought that if i am paying for the serivice then y not to use it, but then i came to know that my service was not active, and also when i was using the service i used to recive message that u have been debited 14.99 for your vas, but since i have deactivated the service i havnt reciveed any message it automatically get s deducted, plz tell me what to do coz i have fedup by callin 121 now, and even i am not able to talk with any of their head representative yet

I have 2 numbers from Airtel. Primary number is [protected]. However Airtel called me and asked to to pay a bill for another third number which I do not own. I asked the agent to log a complaint and informed that I have only two numbers and I am a very old customer with very good record of paying regular bills, therefore requested to deactivate any other third number if any. He informed to not to worry. After some time I again received a call and this was repeated again. They informed me that the third number is on my name however the address differs and is under of some office address in Ghaziabad.
I again requested him to call that number owner and request for address proof. I suspect some person/agency used my documents to have this number, which I submitted for some purpose . What upset me the most is that why Airtel did not verify the photo Id and address proofs? I have informed them that this person might be misusing this number for unfair means and I may be held responsible so please deactivate the number and ask the person to meet in person with documents so they can verify. However this number is still active and running under me name. Please help, I may disclose the number some responsible authority approach me and ready to help me or do I go and launch a FIR against the owner and Airtel. I have also tried to log a complaint in Airtel website however it did not give me the right category and moreover it does not allow to describe the details. Seems that they don’t want anyone to log a complaint at all. I have also sent an email to [protected]@bharti.in, but I have no expectations from them.

Hai...

I am Rajesh i want to change the below no's

[protected] this no corporate plan 150 rs i want to change the plan to 150 rs corporate plan and,
[protected] for this no i want to change the 149 rs corporate plan to prepaid plan, pls change the plan as per according.
i want to joint corporate group plan reffemce no. [protected], [protected], [protected].

your's faithfully
Rajesh pangare

Hi this is hemanth

I lost my mobile yesterday mobile no: [protected] could u plz block my SIM CARD and let me know the procedure to apply for a new duplicate SIM CARD and if there is any charge for that...?

with regards

kumar

my mobile no. [protected], my pin is blocked by mistek, now ask me to enter Puk Code .
i purchase my sim from Lucknow (Uttar Pradesh) . please solve my trouble as soon as possible.
With Best Regards,
Rachana Asthana

respective DR. Philip,

I have got a message from TM KUDOS such that: "Congratulation! Your mobile no. has won GBP 200, 000.00 in the International mobile draw UK. To claim contact DR.Philip on [protected]@live.com or [protected]" on my AIRTEL mobile no. [protected]. Hence I request you for the prize money.


your faithfully,
BIKASH SARMA
son of LATE PRABODH SARMA {the owner of the mobile no.}
emai id- [protected]@gmail.com
GUWAHATI, ASSAM
INDIA

I am using Airtel broadband service (599/- Rs per month plan with limited download-3GB). I have recieved a bill of 7721/- Rs for a month from 6-May to 6-June, 09. When I asked for the clarification, it is been told from Airtel that it would be charged whenever Modem is ON... irrespective of internet usage. It was not known to me. It was also not communicated to me too. I just want to know how it could be charged when Modem is ON though I am not browsing.

Before the President District Consumer Disputes, Redressal Forum, Ludhiana.


Khushmandar Singh S/o Shri Jasmail Singh,
Resident of 176, Passi Nagar,
Pakhowal Road, Ludhiana.
…Complainant.

Versus


Bharti Airtel Limited.
Regd. Office: H-5/12, Qutub ambience,
Mehrauli, New Delhi-110030.
Circle Office: C-25, Industrial Area,
Phase-II, SAS Nagar, Mohali,
Punjab-160055.

…Respondents.


Complaint Under Section 12 of the Consumer Protection Act.

Sir,
The complainant submits as under:-


1. That the complainant is the consumer of respondent.

2. That the complainant is a consumer of Airtel India prepaid mobile No.[protected] which is valid till 31 Dec. 2037 (sim#[protected]F)

3. That Airtel India has cheated complainant by deactivating Daily pack of GPRS without being requested and daily pack which was of Rs.25 for 24 hrs (6 to 6) which was activated on 9:47:03 AM (have confirmation message on that time) dated 7 June, 2009 and deactivated on 1:24:01 PM dated 7 June, 2009.

4. That Complainant immediately called customercare of Airtel India Mobile Company from his number just after the message of deactivation, the Customer care Mr.Chamman give me a complaint number 297343 and told that Complainant have not send any message for deactivation between; activation and deactivation time i.e. 9:47:03 AM to 1:24:01 PM dated 7 June, 2009. and asked to wait for 24 hrs.
5. Then on 8 June, 2009, on about 11 PM I again call for the back-up of my complaint but nothing was supported and customer care again asked me to wait for 24 hrs.

6. That then on very next day i.e. on[protected] at 6:25 PM, after 24 hrs, complainant again call in the evening to customercare Airtel Mobile Company for the same complaint for back-up of his complaint but complainant was surprised to hear from customer care (Mr. Bharat Singh) that complainant s sent message on 12:15 or on 12:30 PM for deactivation. Also Mr. Bharat Singh customer are told that complainant has sent UMO (unsubscribe Mobile office) message on 7:15 AM. Then complainant asked Customer care that his mobile GPRS was activated on 9:47 AM and how it can be deactivated on 7:15 AM then he has no answer for that but he said neither the money can be reversed nor service can be extended and customer care said that he can not do anything.


7. That this is not the first time Airtel Mobile Company has cheated the complainant. In Month of March, 2009; complainant has activated GPRS one day plan on 12:15 PM but the service was short lived and automatically deactivated after 30-40 min. and despite complaint to customer care no action or reversal of money was done neither service was extended.


8. That due to above reasons, complainant decided to launch complaint in the Hon’ble Redressal Forum against the Airtel India Mobile Company for cheating, deficiency of service, breaching the trust of customer i.e. complainant and causing mental pain and agony apart from harassment and wastage of time.
9. That the respondents have adopted unfair trade practices. The complainant suffered mental pain and agony besides harassment and time wastage due to respondent’s unfair trade practices and deficiency in service.
10. That the complainant comes under the definition of the Consumer Protection Act as his mobile number [protected] is a prepaid connection and is valid till 31st Dec. 2037.


11. That the Hon’ble Forum has got the jurisdiction to entertain and try the present complaint as the complainant is resident of Ludhiana and the respondents are giving services in Ludhiana.

It is, therefore, prayed that the respondents may kindly be directed to pay the complainant:-

i) Rs.25/- that was charged for MOD (Mobile Office Daily) and because service was interrupted and short lived for about 3 hrs instead of 24 hrs.

ii) Rs.1, 00, 000/- for the negligence, preplanned and systematic cheating done to the complainant and due to this complainant has suffered harassment, mental tension, agony, and wastage of time. Moreover Airtel India Mobile Company is earning millions of rupees from that kind of systematic cheating and fraud so should be punished with heavy fine to stop their malpractice.

iii) Cost of the complaint.

Any other relief which this Hon’ble Forum may deem fit and proper under the facts and circumstances as explained in the complaint may kindly be granted. The Airtel India Mobile Company should be punished to stop their malpractice and unfair trade practice to many of other consumers who did not complain due to shortage of time or lack of knowledge.




Complainant


Verification:-

Verified at Ludhiana that the contents of paras No.1 to 8 of the complaint are true and correct to my knowledge and paras No.9 to 11 are true to my information and belief, last Para is a prayer clause.



Verified at Ludhiana on Complainant.

Dear Sir/Mam,

My PF is pending on Banglore office by updation of Miss Mani Saxena, But she is not picking my phone since last 6-7 weeks, There is no any coordination with employee. All details are mentioning below:-

A/C No. [protected] (HDFC Bank, Sanjay Place, Agra)
PF No: KN/BN/34272/19703
Date Of Joining 01 july 2005
Date Of Leaving 01sept.2006

Waiting for urgent reply.

Regards,
DEEPAK AGARWAL
S/o LATE SHRI- RAM NATH AGARWAL
CODE- UAGABH026
DOB-30/04/1980

Dear Sir/Madam
This is Dinesh - Escalation Manager and Case Specialist For Dell International, India ...this complaint regards to the improper service i got from Airtel tech team and still the prob is not resolved and now im help less..
i have 3 Corporate postpaid lines with airtel and one prepaid for my family ...All chennai Lines [protected], [protected], [protected] are the post paids and [protected] is the prepaid one ... now im in a very important occation for my lifetime where my marriage engagement is happening in a Andrapradesh and problem happened in this situation where im not able to make any single landline calls in Andrapradesh since last 3 days.Initially i thought i could be of network congession, but later after many hours of waiting, approached Airtel Cus service, where the cus service nos 121-Any time service helpline is not accepting the option 1 for english where im not able to get any assistance or register complaint with airtel about the prob im facing ...hence i called [protected] Tamilnadu Aitel helpline for assistance, call landed in perpaid dept and they are helpless ...but they gave the [protected] helpline and im able to reach cus service dept where i spoke with MALLIKA the first rep who helped in understanding the situation ...
First contact for help after several hours of waiting happened 19th june 2009 Morning arround 10.17am ..and after that called chennai cus service for help again where no help received.
got a call from [protected] Tech dept VIJAYAWADA they said they are gonna do some changes, did trace of the call where the call getting terminated but still not submitted any feedback to the cus service and never informed of the status to me either, , , this is the second day and when i try to reach the tech dept they are not at all of the cus situation where MY WHOLE FAMILY IS HELPLESS NOT ABLE TO CONTACT THE PARTICULAR PERSON IN A.P SINCE THEY HAVE ONLY LANDLINE. THE SITUATION SCREWED AND FULL OF MENTAL TORTURE IN A VERY HAPPY OCAATION BECAUSE OF THE LACK OF TECH ASSISTACE .THIS IS THE 3RD DAY AND PROB STILL NOT RESOLVED .

I HAVE RECORDED SERIES OF CONVERSTATIONS WITH AIRTEL INFORMING THE CONCERED SERIVCE DEPT..MY LAST CONVERSATION WITH GOPI -REP, CUS SERVICE AND THATS HELPLESS...CALLED BACK AGAIN LAST NIGHT AFTER LONG HOLD IN THYAGU A REP IN CHENNAI, ARROUND 9.10 PM 19TH JUNE 09 CALL WAS ESCALATED AND SPOKE WITH A SUPERVISOR SARANYA AND INFORMED ABOUT THE SITUATION AND SHE ASKED FOR 24HRS TIME TO RESOLVED WHERE THIS MORNING RECEIVED A CALL THAT CUS SERVICE IS WAITING FOR THE FEEDBACK FROM THE TECH DEPT STILL AGAIN EXCUSE ...

MEANWHILE AS THEY ARE WORKING ON MY MOBILE ACCOUNT, I NEED TO CONTACT THE PARTICULAR PEOPLE IN A.P, , HENCE I BOUGHT AN OTHER MOBILE OF A DIFF SERVICE PROVIDER JUST TO CONTACT THE PEOPLE AS ALL MY AIRTEL LINE WERE NOT WORKING, NO OUT GOING FOR ANY LANDLINES IN ANDRA PRADESH...STILL THE ISSUE IS NOT RESOLVED...
THE FOLLING ARE THE REFF NOS I RECEIVED SO FAR FROM AIRTEL

F[protected]th jun 10.19 AM,
[protected]th jun 10.25 AM giving estimated time to resolve the prob by 22n jun 09, 15.28.29 hrs,
F[protected]th jun - 8.33 PM,
F[protected]th jun - 9.11 PM,
F[protected]th jun - 11.41 AM..

YESTERDAY the 19th eve i got info from VIJAYAWADA tech team in [protected] Srinivas a rep, that there is not tech team working after 6.30pm and next assistance will be on monday ..so my prob will not be resolved for an two days and i have to be in road looking for other's phone beside having 4 airtel connections sitting idle only to talk with cus care regarding prob...besides they disconnected my call several times ...
Totally, my prob is not resolved so far and still in middle of road looking for local phones and recharge centres for the new mobile i bought spending RS-6000 for the mobile alone ...beside having 4 airtel connections sitting idle and waiting for the prob to be resolved ... all my conversations with the cus service are of chargeable since in roaming...
im gonna file in the Consumer court for the lack of service provided for customers and the frustration of my family members... REQUESTING HELP

Regards
Dinesh M
Escalation Manager & Case specialist
India Dell SSR.
CELL- 0- [protected]

As of two months ago, the name on my account has been changed by Airtel to Manjunatha, ND. My name is Suresh Doraiswamy. How can an account name be changed unless somebody has cracked into their accounting system and changed the name? My whole identity in Airtel records are changed to "Manjunatha ND". If Airtel's accounting practises and Accounting System is so vulnerable then tomorrow anybody can crack into any Airtel account and make unauthorized charges. I have complained about this problem 3 times to Airtel and nothing has been done. TRAI does not accept complaints since they are on the side of AIRTEL against consumers. I have complained about Airtel's POOR Quality of SERVICE (QOS) several times during the past one year, all complaints fall on deaf ears.

I feel that I am being forced out of Airtel network to go to another service provider. Who is responsible for invesigating this? Not TRAI, Not AIRTEL, then who??

I cann, t send any information due to his money and power even if i chnge my ISP.

My Name is Narendra Rajwanshi, I had Purchased Two Data Cards for my relatives on 27-Jan-2009 from Airtel shop (Vile parle E), receipts attached herewith. These were mainly bought to work from home and not for just home email and surfing purposes.
As per the plan(Plan 350) the Data services are for unlimited hours and 500MB download. This was clearly asked and clarified with Mr Rishi – There is no restriction on timing and data download in 500Mb was clarified by Mr Rishi.

These got activated in a day or two and were working fine till 5th Feb 2009. From 5th it developed problems and there was no connectivity available, and the work from home was severely suffering. A Complaint was made to customer care but no action was taken for 3~4 days. Initially Customer care said that there was a port failure at your end but finally they accepted there was some authentication problem at their end. CCare said that they would send some one at place but no one turned up.

Finally we went back to the gallery and explained the problem to Mr. Rishi, and he said to contact customer care only and again trying the same there was no solution to the problem. We came back again to the Airtel Shop (Vile Parle E) and they changed the SIM on 9th Feb, saying there might be some problem with the SIM. (Receipt for this new SIM – given FOC is attached alongwith.)

Even after replacing the SIM, the problem still remained, and finally we went back to return the Datacards and ask for a full refund (Rs. 7200 for both datacards). After a lot of argument (Mr Rishi) agreed to give the full refund next morning. Already 10~15 days had passed without any solution to the problem and we could not stop our Work, Hence we purchased new Tata – Indicom datacards which worked really well and continuing with the same till today.

Mr Rishi meanwhile called up (Mr Vishesh) who claims to be Data solutions Head for Mumbai region. He sent some of the guys to inspect saying we cannot simply refund without inspecting the full problem. After a day or two he called up and said the services are resumed and kindly check, but we were clearly demanding our refund, which now Mr Rishi and Mr Vishesh made a U-turn and said cannot be given as it is not in the Company policy.

We simply stopped following and continued with Tata Indicom datacards. To the Surprise and SHOCK, the Airtel gallery (Vile parle E) also uses Tata-Indicom datacard.

After couple of weeks a bill was delivered with a shocking Amount of Rs 2657 for one card and Rs 613 for other. The Data transferred for the first card is only 486MB and 226Mb for the other. Not a single data card has crossed the limit of 500Mb and we had used only for a week or two.

We went back to the gallery (Vile parle E) and asked for the clarification of the same. Mr Rishi was unable to clarify the same, He consulted Mr Vishesh and he kept on saying “jitna use kiya hai utna bill ayega”. I Immediately asked to disconnect the services, for the same Mr Rishi replied you will have to pay the bill first and then only disconnection request will be taken, I replied I will not pay a single Paise.

Post the same I enquired about the Billing details from CustomerCare and they explained some Complex logic of how it is done. Every session on internet is of 2Mb, which is charged like Rs15 and for every new session even if download is not full 2Mb it will be charged Rs.15 and deducted from the 500Mb quota. Like this the First 500Mb is free and post that every session is charged Rs.15. This is Ridiculous and I have not seen any data services like this to happen. And More importantly this is not communicated by anyone in Airtel gallery nor it is present on the Airtel site. This is absolute Fraud.

Now I have been getting calls to pay the bills and also a letter from Airtel that if bill is not paid a legal notice will be sent.

I demand immediate Refund of my Datacards and immediate stop on the calls and the letters. Else I will approach the Consumer Court and take necessary action on Airtel.


Narendra Rajwanshi
[protected]

Hello Sir/Madam,

Here I am putting my complain regarding worst network coverage at my locality Kavalbyrasandra, RT nagar, Bangalore. Since morning antena level fluctuates from zero to max.Call dies suddenly and after that if your caller tries to dial he find unreachable while your handset shows zero antenaa level.

I spoke to customer care around 1.30 mid day after coming out from my locality. There was no satisfactory response.Even they were not aware of this problem as no body had complained so far.

I just want to know if such situation arise where to put information so that these big giant operator can be punish by law to provide poor service to their customer.

I am expecting telephonic interview this evening. Due to zero network coverage I am very upset.

Thanks & Regards,
Mangal

I HAVE BEEN USING AIRTEL SIM SINCE 2005...I WAS VERY HAPPY BY IT"S SERVICE... RECENTLY THEY DEDUCTD RS.175 SUDDENLY FRM MY A/C..CUSTMR CARE REPLIED ME DAT " U HAVE DOWNLOADED JAVA GAMES FRM AIRTEL LIVE" I HAD NEVR WENT TO DOWNLOAD ANY GAMES... STUPID GAMES OF AIRTEL LIVE WHO LIKES YAR? I WAS TOTALLY DISAPPOINTD